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Comcast - Talk smart to me when i ask for help

comcast ain't *** and thats why im changing to dish network you will never get my money fy comcast today march 1 2010 they keep telling me i have a pass due i pay my bill on the 3rd every month by the 15 they tryin to get more money out of me i don't have money to pay them twice a month kma im movin and they would not change my service over until i pay that but could not tell me where the pass due came from again kma so im getting the dish and kna comcast
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2 comments
Anonymous
#126468

Maybe they spoke to you that way because you're an ***. I'm sure Dish Network will love you.

Good luck with them when you don't pay your bill their either. Could it be that you owe more because you never actually paid the full balance on your account?

Wait, you probably don't even know how to read your bill. Can you even add?

*** ***.

Anonymous
#121488

Comcast does have Reps that talk to you unprofessional I have experienced it frist hand. The thing about about it you are paying for their services, I switched and went to Direct TV and the rep was trying to tell me how Direct wasn't good and so on.

Have Not had any problems with Direct TV. Comcast retrained your employees to be more professional, If they do not know how to speak to people send them on their way, you as a company is losing very good customers!

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ID
#173073 Review #173073 is a subjective opinion of poster.
Location
Taylor, Michigan

Comcast ***

My sons' home burned to the ground Dec 2, 2009. When his wife called Comcast to tell them their home was destroyed, Comcast told them they must bring in the CONVERTER BOXES or be charged over $400.00.One box was under a 50 inch "curled up" flat panel TV, the other was melted to the 36 inch TV in the master bedroom. My son happened to be at the site of the fire with an Adjuster, who said, Calm down sir, I will go back in what is left of your home and put what is LEFT of those boxes in a box for you. Stream Energy (electric Company)told my son even though the home burned, his "billing cycle" was from Nov.17th to Dec 17th, so they sent a bill for over 400KW for a home that burned down to 2 walls and no roof. Does ANYBODY on this earth have common sense or morals anymore?
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5 comments
Anonymous
#122010

Call me what you want I was dumb enough to contact PUC, you now nothing about my son's electric usuage, if YOU could read you would have seen that I said my son did NOT dispute from Nov.17th TO Dec 2, 2008, he gladely paid a $98.00 bill, but MORE was added (stated by Stream customer service) from Dec 2, to 17th SIMPELY BECAUSE OF A BILLING CYCLE. My son got a $0.00 bill AFTER PUC investagation. Which company do YOU WORK FOR?

Anonymous
#121613

You seem to be as dmub as a box of rocks. The electric bill is for electricity used between Nov.17th and December 17th.

400KW seems like a reasonable charge from Nov 17 to Dec 2. If the house hadn't burnt you probably would have used another 400 by Dec. 17th. They only billed you for what you used.

Just because their billing cycle goes thru Dec. 17th that doesn't mean they charged you anything that wasn't used after the fire--that's when the bill is sent.

As far as the comcast equipment, file an insurance calim. The equipment was in your son's possesion and his responsibility.

Josalyn B
#121607

SO IT IS OK TO SEND A HUMAN IN TO A BURNT OUT HULL OF A HOUSE TO GET UNUSABLE EQUIPMENT ALSO INSURED BY COMCAST, WITH NO FEAR FOR HUMAN LIFE, JUST UNSABLE EQUIPMENT? THE ELECTRIC BILL HAD BEEN PAID NOV.20TH, WE DO NOT ARGUE NOV.20 THRU DEC 2, 2008 BUT DEC 17TH?

AFTER THE DEC 2, FIRE????

WHICH COMPANY DO YOU WORK FOR???????? MAY GOD ADD AN UNDERSTANDING TO YOU!!

Anonymous
#120683

Just because your house burns doesn't mean you don't have to pay your bills. Your contract with Comcast places a value on the equipment they have in your home.

You should have home owners insurance to cover this. I am sure you are claiming the value of the 50" and 36" TV's, why not the converter boxes.

Why on earth don't you think you should pay for the electricity used at the house in the 2 weeks before the fire? Sure, having a house burn down is a terrible experiance but it doesn't forgive your debts to others.

Anonymous
#120673

Thats amazingly pathetic

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ID
#172838 Review #172838 is a subjective opinion of poster.
Location
Houston, Texas

Comcast Unfair prices

I'm a Comcast client for last 6 years, I used to have a promotion over the last six months which expired last week, I called trying to renew or extend it, but Comcast did not offer me anything good enough or encouraging. Today I just found a Comcast AD flayer in my mail box about a promotion offering Cable, High speed internet, and Digital voice for just 89.99, also this offer include Free HBO, STARZ, and HD_DVR all for 89.99 a month for 12 months then rolls up to 109.99. I called trying to get this offer and I was extremely disappointed to hear that this offer is just for new customers, I can't tell you how frustrated and disappointed that Comcast did not show any loyalty and offer me even something close to that promotion. Shame on Comcast treating it's loyal customer this way.
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3 comments
Anonymous
#126480

Then switch fool! Go get the Verizon FIOS package - get a deal, then switch back. Aaah, the beauty of free market!

Anonymous
#122324

I just got the same hosing from Comcast. I can't get a deal because I've been a customer for over 10 years.

Can you spell DIRECT TV !!!

Anonymous
#116995

Life is not fair :cry

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ID
#172038 Review #172038 is a subjective opinion of poster.
Location
Goffstown, New Hampshire
Loss
$90

Bad Comcast Rep at Best Buy

I recently bought a new HD TV at best buy. The TV is great and so were the people at Best Buy who helped me pick it out. What sucks! Is the Comcast guy who gave me an HD box when I bought my TV. He told me I would be able to save some money if I picked it up at the store and just installed it myself. Well ofcourse the box dosen't work, it is faulty somehow, but it took me 6 hours of phone calls and 4 different people at comcast for me to figure this out! They even sent someone to my house on a saturday night who basically told me the box was broken and there was nothing he could do! I could write a long winded post about how much they suck, but I have already waseted too much of my valuable time thinking/talking about COMCAST. You can bet I will be dropping their services within the week.
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4 comments
Anonymous
#391997

It's worse being an employee. At the Lynnwood, WA call center a fat sup named Kim Edwards sent an email requesting off the clock work.

We are winning a class action lawsuit against them. Our lawyers are experienced and successful at winning this kind of case and we have the evidence. Comcast thinks that hiring a Perkins Coie lawyer will intimidate us.

It just proves that they know they are going down and have a lot of money to waste. LOL ROFL LMAO

Anonymous
#391052

I don't think that is the comcast rep's fault. If the box didn't work go back and exchange it. He has no way of knowing whether the box is good or bad.

Anonymous
#195058

Well Obviousleee...

You're a n00b

Get pwnd

and John you're a n00b too! "obviously impaired or handicapped" ? That's pretty offensive n00b and you can't get off scotch free by saying "sir"

just got comment pwnd n00b!

Anonymous
#194798

You, sir, are obviously impaired or handicapped in some way. If the HD DVR/reciever was broken, you should have taken it back. Too late now.

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ID
#171957 Review #171957 is a subjective opinion of poster.
Location
Quincy, Massachusetts
Loss
$200

Comcast Upgrade

Comcast is upgrading its network or so the letter states. That means I need to rent digital boxes from them for each TV in my home. The reason I stuck with Comcast all these years is because my digital ready TVs didn't need a box. The service hasn't been great, but I can make a neat clean connection to a flat panel. Apparently they've figured out how to "fix" that at my expense. I don't want the upgrade, I don't need the upgrade, and I don't want to pay more than I already am!
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3 comments
Anonymous
#186551

I just got the digital adaptors and cable box. Now my t.v that uses the digital adaptors does not display close caption properly.

My mother who is deaf uses that T.V. I called comcast and was switched around put on hold and disconnected on numerous occasions. Then I was told it wasn't their fault, it was Toshiba's fault. Finally someone at comcast told me that the dta does not effectively allow digital transmission and the affected tv would need a box to get caption.

They agreed to credit me the price of the box if I called customer service every month. Well at least now I do get close caption on that tv .

Anonymous
#120135

Just had to install 6 digital adapters to maintain service/channels in my home. Most of my tv's hang on walls so within days the cheap velcro provided doesn't work and the boxes fall from the wall.

Get's better. My tivo dual tuner won't work any more and the 4:3 ratio stated above is a complete disaster for all the high end TV's i currently have. I'm switching to Verizon this is sickening.

Not to mention i have to pay for their "upgrade" and for installation. By the way, customer service barely spoke english and tried to sell me the comcast recorder rather than help me fix the tivo issue.

Anonymous
#117393

Here's the kicker. I just got the new box for the "upgrade" in service.

Before the box I could get several stations with 16:9 aspect ratio on my new high def TV. All I had to do was plug straight in to my TV. After installing the box all channels were in the old stadard TV size of 4:3 ratio.

The solution provded by Comcast? Pay $8 more a month to get HD service.

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ID
#171709 Review #171709 is a subjective opinion of poster.
Location
District Heights, Maryland
Service
Comcast Tv Service

Comcast--you recently brought back

I am once again greatly disappointed with your removal of this favorite program of mine. Once again I am beseeching you to bring it back to the 6 o'clock evening program. It's a grown =-up interesting story--one that is related to the present as well as the past! we enjoy it immensely in myfamily. It's a sensible program, applicable to today-s problems as well as our past. Please don-t torture me with the substitute programs you have presented instead. I hate the ones you have substituted at present! thank you for a prompt attention to my complaint.
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2 comments
Anonymous
#115964

Why was channel 67 dropped? My cable bill keeps going up and i have less channels! :?

Anonymous
#115651

I wonder what the heck you are talking about

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ID
#171465 Review #171465 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

Comcast and Misapplied payments

Comcast changed my phone number, on my request, nearly a year ago, but never changed my number in their files. So, they keep applying my payments to the account of the people who used to have this phone number. I've made them fix it once, overpaid who knows how many times and had my service cut off multiple times. They still haven't fixed it and until today, still had the old number as the number on my account despite my telling them about the problem multiple times. I just got a bill today saying I still owe despite having paid and faxed them proof of my payments. Unfortunately, Comcast has a monopoly on cable service in my area. I think I'm going to file a claim with consumer affairs for my city.
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ID
#171359 Review #171359 is a subjective opinion of poster.
Location
Alexandria, Virginia
Product
Comcast Account

Comcast - Provided faulty modom twice and bad internet connection

These people are rediculous!. they hooked up the first modom that constantly messed up about 4-6 times a day. so my husband had to take it back to them, and the next modom that we recived didnt work either!. I had called customer service to make a complaint and the *** who took my call clearly wasnt paying any attention to what i was explaining to him about my internet not working . he had the nerve to say, "Go On Line To Comcast.com And File One There" uhm didnt i just say that my internet isnt working!. how the *** do you expect me to go on line and file a complaint!. for the amount i pay for my internet every month i shouldnt have any problems!.
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ID
#171256 Review #171256 is a subjective opinion of poster.
Location
San Diego, California
Service
Comcast Internet Service
I've just spent over 2 hours on the phone with Comcast. I live in the Boston area and received a letter from Comcast that I would need to install the DTA to continue receiving cable channels on my TVs that weren't connected to a cable box. And weren't...
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83 comments
Anonymous
#614468

They only tell you that they are giving you the 2 DTAs for free. In about 6 Months they will raise the prices on all service and start charging for the 2 "FREE" DTAs.

Then they tell you that the government "Forced" them to change to digital. I too was receiving local channels in HD through the digital tuner on my TV. Everything worked just fine for $128 month. After the DTA, I was forced upgrade my service to HD, rent a HD DVR box since I could no longer get any HD on the TV and I could no longer use the DVR that I owned.

Add in the extra DTA boxes that I needed and I then had the same service for $168 a month. December's bill comes with an insert informing us that the services are going up and we now have to pay $1.99 a month each for those 2 "FREE" DTAs. New Bill $176 s month.

What a RIPOFF!!! They ought to be ashamed of themselves.

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ID
#170848 Review #170848 is a subjective opinion of poster.
Location
Billerica, Massachusetts
Service
Comcast Tv Package
Jackie, Comcast service representative, refused to credit me for service not received. This morning 2/9/10, from 5:00am-6:30am pst Comcast tv provided no service to my 4 tv's. I watched the boxes reboot themselves (via home office signal) and then I had service. ...
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3 comments
Anonymous
#114500

Thank you DC and Terry!!! This is the type of *** we have to deal with on a daily basis.

People call in and tie up our phone lines for dumb *** request like that, when people with real issues are stuck on hold.... PG&E will not issue you a credit. We all know that. But where are the blogs for them.

People kill me. I'm glad the agent didn't give you credit.

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ID
#170714 Review #170714 is a subjective opinion of poster.
Location
San Francisco, California
Service
Comcast Tv Service
Loss
$5

Comcast - Unsatisfied

I am dissatisfied with comcast because of the guy that installed it for us. He rushed us through the process, did not explain what he was doing, told us that our computer was really old, did not leave a welcome information booklet then forgot his drill. I was told that he was going to be here for 3-4 hours, he was here for 45 minutes tops. After he left the telephone would not work. We found that he did not hook the jack up right and a wire was not connected! Need I go on? I live at 21 Whitney Hill Rd. in Brooline Vermont and would like an informational booklet sent to us asap. Robyn Ziegner
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1 comment
Anonymous
#115520

Bait and switch. It has cost us now more than $800.00 in less than 90 days for something that was supposed to cost less than $450.00.

Wonders will never cease to amaze me ow these companies continue to pry on the general consumer.

How they stay in business while stealling from the public in a monopolistic state of business. Has anyone heard of the Attorney General?

ID
#170525 Review #170525 is a subjective opinion of poster.
Location
Reston, Virginia

Comcast shell game

For more than two months, I have been trying to get Comcast fix the cable reception for the television. Around the beginning of January a special year-long but it took more than three calls to Comcast, for them to say this. One of the channels I lost was the Military Channel and Discovery Times Channel. I thought 'Oh well'. Well Several weeks later, I get the Military Channel Discovery Times Channel again but lose: 1. TVLand(74 on Basic tier) 2. Style(79 on Basic tier and 118 on Digital tier) 3. Hallmark Channel(137 on Digital tier) 4. CMT(146 on Digital tier) 5. Hallmark Video(157 on the Digital tier 6. G4(162 on Digital tier) It has been one excuse after another.
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ID
#170432 Review #170432 is a subjective opinion of poster.
Location
Gaithersburg, Maryland

Comcast - Worst customer service

technician came 6 hrs later than "window" given to us and we were promised a waived fee. not only was the fee not waived but it showed up on the next three bills. spent a long time on the phone trying to get things fixed only to struggle and fight the people who were supposed to be helping me. of the first 6 bills i received at my new house, only 2 were correct. each incorrect one was a hassle to change. i was promised returned calls from supervisors that never happened. i really despise a company who treats customers so poorly. to their credit, the last time i called i spoke with someone helpful (this was the only time but it was a welcome surprise).
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2 comments
Anonymous
#114507

We helped you and you still had to *** on us. Nice way to say thanks to the agent that helped you. I'm sure if you looked on your bill where it showed credits and debits you would have saw the amounts of credit you were supposed to receive....

Anonymous
#112700

Whats this new $6.95 fee per month per digital "ouput"?

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ID
#170205 Review #170205 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Loss
$30

Comcast published my address and a convicted felon has it.

I've had comcast for 15 years. we started out only purchasing their cable packages. When they offered the bundle service we signed up for it. Perviously we had phone service through verizon and had always kept our name, number, and address unlisted. when we switched our phone to comcast I asked them if they would keep it unlisted. they said no problem. a few months later I looked our name up in a phone book. there I was. I called comcast and told them that my number had to be unlisted. again they promised to take care of it. We moved and I transferred service. we decided to keep the same phone number. I told them that they had screwed up and published my number before. I was very specific that with this move my number had to be unpublished. They said no problem. I trusted the companies word that this was going to be taken care of. I didn't look up my name. a few days ago I received a letter at the address that was supposedly unlisted. this letter was from a violent convicted felon. This felon was the reason for making sure that my number was unlisted. guess where he got it from....the white pages. How did the white pages get it...one guess...comcast sold it to them. the really crazy part is that this felon will be transferred to a prison just blocks from my house. what is going to stop him from swinging by upon release. I called comcast. It took days to get a supervisor to call me back. Once I finally got one they were worthless. they told me that they had no record on their end regarding my 3 previous attempts to make my number unlisted. Of course they won't take responsibility for putting my children, husband and self in serious danger. I'm sure that in the days that it took to get a call back..they go rid of any notations regarding my requests. I was told that now they will make my number unlisted. My question is...what does that do for me???? the violent person that I needed to keep my address away from already has it. I told them to do it anyway. they then said there would be a service fee...WHAT????...not only did they do this to us..now we are going to be charged!!!! I then asked them how do I know that my number is going to be unlisted...Now I have no trust with anything they tell me.. He said that I should be trusting because he was putting in a work order as we spoke. I asked to have a copy of the work order. He said they don't do that. so now I have no proof that this conversation ever happened.. On top of that he said that the new round of listing may have already been sent to businesses like the white pages. He said that there was a small window of opportunity to stop listing from being published. so he's going to charge me and he still can't promise that my number is going to be unlisted...I am so angry.... I'm looking for people in the state of washington that had the same thing happen. I"m ready to go to the media. comcast can't continue to sell our info when we have requested it to be private. this puts people at serious risk. what about our law enforcement..How do we protect them from the criminals that they work so hard to remove from society. If their numbers are unlisted what happens to their families??? there are some horrible criminals out there that plan revenge and get out of prison way to early.
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8 comments
Anonymous
#264090

I had a similar problem with Comcast. I ordered a non-published number because I have a restraining order against my exhusband.

My number was published, which means that if you enter my name and city into a search engine you can find my address and phone number. I went to great lengths to hide from my exhusband and now I am considering a name change and moving again.

Anonymous
#264073

I recently found that comcast sold my name and address to vonage. comcast has me down on their books as Mick.

My name is mike. The only folks who mail me with mick, is concast. So, I get a letter from vonage address to Mick. I spoke with a bunch of my neighbors.

All of the comcast ones recall getting a vonage letter within the past couple weeks. None of directv or dish network folks did. I plan on starting a class action lawsuit.

I hate that company. Why can they make money off of selling my info., and I still have to pay them as well.

Tricia W
#206831

Gassho somad,

I would also make every effort to have a copy of the telephone book proving it was published; as well as, copies of past years it was unpublished. Any piece of evidence will help you.

A good source would be libraries friends, families etc.

I also would file a written report with the local police and the prison.

Please keep the community informed.

Namaste'

Anonymous
#205506

Comcast did the same thing to us. I'm in a confidential address program and I have a life time restraining order against someone who has threatened to kill me.

Comcast has now published me twice in phones.

The first time 3 years ago and the second time after I had it all changed again. They also tried to charge us $20 for changing our phone number when they made the mistake.

Anonymous
#190117

Any luck with resolving it? They've passed my data to bunch of companies who are now sending their promotions - I identify by a unique name typo they made creating the account. All promo mails have my name misspelled this unique way.

Anonymous
#112683

To begin with the felon put a loaded gun to someone's head. On three seperate occassions.

That's only one of 56 seperate charges. Am I still a drama queen/crybaby?

Anonymous
#112117

Come on now drama queen!!! What did you do to make a fellon want you???????

You could scare him off by throwing your binky at him!!!!!!!!!!!!!!!! :

Anonymous
#111881

Shut up you crybaby :cry

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ID
#170070 Review #170070 is a subjective opinion of poster.
Location
Monroe, Washington

Comcast hasn't improved anything!

Comcast Customer Service?? What a joke! I have been a customer of Comcast for many years. Through the years I've experienced lackluster service, customer service reps with attitudes, stonewalling, incompetent technicians who have no idea what they're doing, and the list goes on and on. But, none of that even compares to my most recent debacle. Saturday, January 30, 2010 I was moving into a new home and I wanted to have my Comcast service switched from my old place to my new place. Seems easy enough right? Well, not when Comcast is involved! First of all I waited all day on Saturday for the technician to show up....which he never did. Phone call #1: After waiting on hold for 7 minutes I get a rep on the phone that tells me that the technician got held up on a job before mine and was unable to make it to my place on time. Fine. So they place me on hold to see how long its going to take for him to get there. After holding for 5 minutes, I get hung up on. Phone call #2, same thing. Phone call #3 sat on hold for 10+ minutes. Phone call #4 got a rep who places me on hold for another 8 minutes. Phone call #5 get a customer service rep who then tells me that they tech couldn't find my address and had tried to call me on my home telephone number that THEY DISCONNECTED THAT MORNING! After 9...yes NINE phone calls to Comcast I finally get someone on the phone to reschedule the appointment and they try telling me that they can't have someone there until Tuesday, February 2, 2010. I protest and after having to speak to a supervisor I get an appointment for that Monday morning. Monday, February 1st, 2010 I have to take the day off of work so that I can sit around and wait for the Comcast tech....again. He finally shows up and after 3 different cable boxes and 50 phone calls to his service team he gets my cable box, with TiVo service up and running. He tells me that the Tivo service and the guide need a couple of hours to load. He leaves. Tuesday, February 2, 2010 I come home from work hoping to set up my TiVo to record all of my favorite shows. Guess what? The box isn't working…surprise, surprise. Here I go again....back to the phones I go. After 30 minutes of telephone wrangling I get a tech that tells me to unplug the box and plug it back in. GENIOUS! After I do what he asks the box goes into a reboot loop that will not stop. The box is dead. Soooo, now I get to book,yet another, appointment for, yet another, tech to come out and switch the box. Oh goodie, more time off of work and more lost wages. Of course God forbid that they give me some type of credit for the aggravation...just forget about it. No only are they not willing to give me a credit for all my aggravation, but they are actually going to try and CHARGE ME for all the service calls!!! Wednesday, February 3, 2010 Waiting, waiting, waiting..... the guy finally comes. Box #1, doesn't work, Box #2, doesn't work, Box #3, doesn't work. The tech comes to his last box on the truck and tells me that if this one doesn't work he's gonna have to leave because comcast will penalize him if he is late for his next appointment even if my issue isn't resolved yet. Finally, I snap. I get on the phone with Comcast AGAIN. Comcast tells the tech that he is not to leave and if he has to have his "team leader" come out. The tech gets off the phone and is CLEARLY upset that I called them. HE'S UPSET!!! Where the *** he gets the nerve to be upset I'll never know. I'm the customer.....I'M UPSET!! Finally on the 4th box he gets it to start working….sort of. I know that my story is anything but unusual, that's the really sad part. This company unfortunately has just gotten way to big and as a result we, the customers are paying the price, in more ways than one. We are paying out the nose for these services….well over $100 a month, and we can't even get reliable service that actually works! Comcast knows that its customers have no other options for cable service in some area's and they take advantage of that. They know we have no where else to go. Smarten up Comcast, smarten up! You are the very worst company that I have EVER had to deal with, EVER! Clearly…. There are numerous websites devoted just to your company and its incompetence's, and clearly I am not the only one that is unhappy. Disgraceful, absolutely disgraceful.
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ID
#170024 Review #170024 is a subjective opinion of poster.
Location
Boston, Massachusetts