Anonymous

Very poor service, Bill and hassle

For a long time now I've had extremely basic internet. Wasn't until recently the net got very slow (.90mbps at most). Been paying $51 for this ***. It had gone on for about a week an a half before calling them to discontinue the service. The loyalty department changed our minds by offering a one month refund and lowering our bill as well as upgrading our server to 12mbps for $35. He also said we were give the wrong modem and were going to be sent a new one. Sounded pretty good. We got the ID number and name of the guy that helped us out. Hook up the new modem and right away it's not working. Modem keeps turning off and won't activate. I call and they said it was activated and sent me to tech support for more help. The tech guy asked for info then hung up on me! I waited and he never called back like they are suppose to. So I call back the lady apologized and sent me back to tech suppose. Takes forever but the lady on tech support tells me it can't be activated for some reason and she was trying to fix it. Then kept putting me on hold. Then I get the internet to pull up and she asks me "Can you bring up your internet now and see if it connected?" I said " Yes it is connected" Then she puts me on hold again comes back and says, "Your internet can't connect because the modem they sent you won't work with anything under 25mbps and you have to upgrade to use it." I tried to tell her that it was working and she wouldn't listen. I also couldn't understand what she was saying because of her heavy accent and I had to ask her to repeat something 3 times and she yelled at me. Then she kept trying to get me to upgrade my service for a lot more. Well, I told her no and she told me i'd get a call back when they fixed the issue and we ended the call. Then I noticed my net running very slow so I checked the speed and I was stilling get 1mb or less! I called back the next day (since they never called back) Some guy answered I told him what the loyalty department had told us about getting 12mbps. He then told me that should be taken care of and he sent me to loyalty to chat with someone. I recapped AGAIN to this lady in loyalty and she told me they don't even offer 12mbps and that we have 6mbps package! I told her this guy had said there was and I had his name and ID and she didn't care at all! She kept telling me to upgrade to a higher package for more money! These people don't care about their customers at all. All they want is to squeeze as much money as they can from you. I still never got it resolved and my net is horrible, most pages won't even load! I WILL be getting rid of Comcast and switching to some other service. Had other problems with them in the past too and this is the last straw!
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Reason of review:
Poor customer service
Anonymous
map-marker Aurora, Illinois

Comcast Lack of Customer Relations

I received a call from Comcast last week stating that my 12 month subscription was about to expire, and offering me a new promotional 12 month subscription. I asked if I could have some time to think over the offer, and was told that I needed to make a decision immediately. The offer was decent, and not too much more expensive, so thinking I didn't have many other options, I agreed. I was thinking about the whole thing a couple of days later and realized that it didn't seem like it had been 12 months since I had gotten Comcast. I looked into it and it had only been 8 months. I called Comcast and after being transferred to 3 different people got to someone who could "help". I asked if I could finish out the remainder of my previous subscription and was told that since I had agreed to the new one, I couldn't go back. I explained again that the sales rep had misspoken when she said my subscription was expiring (which was the only reason I agreed to switch), and that I'd like to finish out my previous subscription. I was told that I should be happy with the new subscription that I was getting, as it offered me more cable options (note: I was an internet only customer, so the cable was not important to me, it just happened to be part of the bundle). I was basically told "too little, too late" (not in those exact words, but the tone was less than polite). I then asked to cancel my service, which was surprisingly met with a response of "Okay, as of when do you want to cancel?". I told her I wanted to cancel immediately, and she said that wouldn't be a problem. I feel as though Comcast was less than honest in their dealings with me, and also less than courteous/polite. I was shocked at how willing they were to lose a customer, especially with how they've been promising to improve their customer relations. I have had nothing but bad experiences with Comcast and will not be a customer of theirs again in the near future.
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Reason of review:
Poor customer service
Anonymous
map-marker Nashville, Tennessee

New modem and stupidity

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This is a true Comcast nightmare story.. Customer service that is the worst, and then, after 2 months, a bright spot out of all the idiots that work there. 6 weeks ago I received a letter stating I was being upgraded to the new dosc3 whatever and I would get a new voice modem. I thought great! Sent in my request.. this is where the *** with comcast has come very close to junking them and going with uverse. I received my modem.. it's a voice modem with WIFI and a router.. Upon learning that I cannot turn off the wifi, it has to be bridged by comcast, as comcast will not let you get into the router part.. Also learned that every time the modem needed to be reset, it would have to be bridged again. I would just use my own router. SO I called them, explained the elec. here, goes out and blinks all the time, That I needed a modem with no wifi.. they said sure..... no problem. I think, all is good.. well a week later, along comes ups with my package, I send back the other one.. open it up and.. ITS THE SAME MODEM. I'm getting pissed now.. recall them.. explain EVERYTHING once again, am assured they will send me the correct one this time.. Hung up, called the retention dept, and explained everything again, they double checked and assured me the order is there and it will be the right one.. I feel confident, got 2 different people looking at it.. I wait.. and wait.. Ups lady arrives.. Big box.. thought, well.. we'll see.. Sent the last one back AGAIN. Opened this box.. now what do you think I got? 2 TWO thats 2 of the wrong modems. Who in there right mind orders or uses 2 effin modems? Doesn't comcast look at their orders? Does not the shipping person look.. I was assured this would be a voice modem with NO wifi. Appears they do not care what the order states, they just go so fast and grab grab grab off a shelf, not reading and ship it out.. SO again.. another contact with comcast.. By now I am HOT.. this has been a month now. Ongoing comcast crap. called comcast explained ONCE AGAIN.. all this.. Am assured again that I will receive a voice modem with no wifi no router.. just a simple damn voice modem. What is so hard to understand about this request?? I wait once again for a week.. ups lady comes again even she is laffing and bad talking comcast. Telling me to get Uverse, it's cheaper, and you get a 200$ gift card. Any way.. I get the box.. small box this time, I really think this is it! Wait, the box is awful light. I send the 2 wrong ones back at the same time. I open the box.. Know why it was so light? It's a damn empty box!!! What the *** is this crap??? Furious now.. I call comcast yet again.. this makes 6 or 7 delivery's of nothing but crap. This is not a company, this is a circus. and a over priced one. I did online chat this time. explained yet again my problem, and let me tell you it's getting harder to do as the story is getting LONG. This person assures me they will get it straightened out.. I said I doubt it, heard that 6 times before. and anyway.. they said it would be shipped. The right one.. hahaha They know nothing about doing something right. ANYWAY, This was Thursday 8/14 The next day I got an email showing where my bill was changed, which just proves whoever I chatted with did SOMETHING, but, I have NOT received an email that says "My equipment has shipped" Thought I would this morning 8/18 Nothing. SO.. now I don't think they even put the order in. I will probably once again call them. But it will be my second to last call. I've had enough of a dysfunctional company. If this is not fixed. all I want is what THEY offered ME free.. an upgrade. I didn't ask for it, nor did I ask for this ***. One voice modem, with no router or wifi.. what is so hard with this? I already have a call into uvers and they are coming today to check me for installation. Not going to commit yet, but having my options open. Going to get the actual prices, what I get for it eq etc. Comcast will have one last chance and frankly thats more then they deserve. What am I asking here? Well a damn voice modem with NO ROUTER or wifi. I mean I didn't ask for the upgrade, I got a letter in the mail saying I was being upgraded. Maybe even a check to see if this was even ordered and being shipped? What else am I asking for? Get this note to the CEO of comcast, ANYONE higher up to show them the incompetence of their employees. I have names of them, dates and ticket numbers to pass along as well. Everyone I talked to should not have a job there. I get an email and call from a woman soumds_esl@***.comcast.com From get this.. CORPORATE/ I tell her my whole story, she assures me that SHE will send me the right modem. I doubted her and said so.. her exact words were: "I'm from corporate and I will send you the right one" Well guess what??? I got one and it was.. WHAT? THE WRONG ONE AGAIN. This time no shipping label to send back. I called her and emailed her back for a week.. progressively getting more pissed. She has never returned one email or call. A Comcast Corporate ***.. and THIS is what you want if comcast is to get even bigger? Now to tell you about a fantastic guy who works for comcast.. Now.. I went on facebook and found a comcast page, and just posted the words "Comcast sucks." A couple days latere I got a message from a guy who is in Philadelphia, and named Peter. I do not know if he is corporate but his email address is also cable.comcast.com. Well THIS guy needs a raise.. after a week of talking with him he found one of the modems I was looking for. Had it sent here, and is now sending return mail stickers and box as well.. Also, will credit my account for the battery I will have to buy for the thing. When comcast sold me on the telephone part, they guaranteed a battery.. I had explained my elec goes out in the country here all the time.. well the new modems do not come with a battery now. If I knew that was what was to come, I would not have got phone service with them at that time.. switch and bait eh? Also this Pete is crediting my account 100$ for the aggrevation I have went through.. Hows that for support.. This guy needs a raise! Are you LISTENING comcast. This is the sorry sack of crap comcast is now..It will get worse trust me. It will get so bad people will start fighting back. and I for one will join them. Comcast is to big for its britches now. Don't let it get MORE out of control. Their tech help knows nothing.. I've had pixelation on the tv when I use the computer. This has been on going for a month as well. Had a guy here, cut the ends off my cables put new ones on.. called it fixed.. it is NOT fixed yet. But the good part.. he sat in my kitchen waiting on something he had hooked up and talked on his cell phone for 30 min something about his kid and basketball. When he got the reading whatever he wanted, he said see ya, went out in my drive and sat in his truck.. no *** now, for over an hour with the door open so I can hear him.. about his kid and basketball to the same person. Is this more of why comcast charges so much for crap service?? cant wait to go dove hunting and start shooting birds sitting on comcasts cable wire. Un effin happy customer BUT this Pete in Philadelphia needs a RAISE comcast... ONE person went above and beyond to help me.. where 8-10 others could not, and/or would not do. Including this *** Comcast strives to provide outstanding customer service and I appreciate your bringing this matter to my attention. Please contact me at 256-922-****. Melody S. Executive Customer Relations THIS *** needs fired, or at least a fat lip.
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2 comments
Guest

They gave you $100.00 for your aggrevation what else would you like them to do?

Guest
reply icon Replying to comment of Guest-877654

Well, Nikki, I think that he would like them to do their jobs right the 1st time ... or maybe even the 2nd time instead of the 10th time, over a month later.

I think that he'd like it if they provided competent customer service. You're living proof that you can't fix ***.

If you don't work for Comcast, then you should apply. They'd hire you in a heartbeat and probably put you in a Management position.

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Anonymous
map-marker Philadelphia, Pennsylvania

Comcast - Xfinity Home Security Review from Philadelphia, Pennsylvania

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WORSE SERVICE I EVER HAD.HOME SECURITY SYSTEM INSTALLED IN MARCH 2015 it's not properly installed been having problems being 100% active with the system
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Reason of review:
Bad quality
1 comment
Guest

I received my new bill yesterday;an increase of $33.In '81 I was paying less for rent then I now pay for Comcast.Something is,terribly,wrong here.It is price gouging by a monopoly,plain and simple.When I lived in Salt lake there were at,least two,cable companies; in Albuquerque I had three to choose from.Comcast is robbing the public blind,and getting away with it because they are the only game in town.I suppose for those that make six figures a year this is a non-issue,but for those of us who are elderly and trying to survive on the meager pittance we receive from Social Security it is a very real burden.It is criminal what Comcast is doing;something must be done.When one is a prisoner (as many senior citizens are) in their own own home,cable,phone,and internet cease to be a "luxury;" they are an essential part of daily life.

Anonymous
map-marker Coatesville, Pennsylvania

Poor customer service, poor problem resolution

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I have had a problem with comcast since august. They have increased the rates without notification to the consumer,for starters. They shut me off knowing that I had medical issues that i can only get a hold of my doctors thru either phone or internet. And for the end blow, they lied not once but three times in 7-8 years of being a customer of theirs.....intially telling me that they secure their service, then having scammers take over my home phone number, being told i did not have international calling features then being told as I was cancelling/terminating services that I did indeed have international calling features, then being told that I did not return equipment which I did one piece earlier as it did not get signal and the rest 4-7 days after losing service. The problem is still unresolved even after being told they can do nothing, they have refused to itemize the bill, and to provide what they said they would do see below to collection agency they hired for detailed explaination: Jan 10,2015 Dear Sirs of Madame's: I wish to let you know of the reasons that I cut comcast in the first place and whyI am NOT GOING TO BE RESPONSIBLE FOR WHAT YOU SAY IS THE BALANCE OF$1043.85. THE REASONS ARE LISTED BELOW UNTIL IT IS CORRECTED BYCOMCAST CABLE: 1. I cut comcast cable out as a customer for starters, after being with them for a little over 6 years getting bills of a little over 240.00/mo the last several years and cut comcast due to each month getting a higher and higher bill and allowing scammers to hijack my personal home phone number, making calls to apparently overseas and to other potential scam victims (I received a call a week or two after seeing my home number come up on screen as it was spoofed by a scammers and then a week or two later, I got a call from a nice lady who said that my number had called her, trying to scam her {foreign sounding persons}) So I contacted Comcast first by email and phone and in writing with several letters to comcast corporate office. which I was told at the beginning of getting comcast that the phone and internet were SECURE and that I did not have international calling features on the phone, And that I was locked into a certain lower rate pricing. And when talking to let the corporate office know that it was not was told "there is nothing we can do". I even talked with Security department and they assured me that I would not be charged for the calls that thescammers were making on my phone line. I was even told by billing in August "WE WILL *** ANY CHARGES TO YOUR PHONE THAT YOU DID NOT MAKE." Well, fast forward to August 21st when we got home from a trip to see my very ill sister who I had lost contact with for 25 years and found on facebook, I came home to find that the cable had been cut off. So I called comcast billing to make arrangements and found that the bill was 943.00 when ( I had been paying the bill. So I do not understand why the figure was so high). I hit the roof, and then asked what made the charges that high? I was told from billing that there were "SEVERAL INTERNATIONAL CALLS in between having the phone cut off on me, and then when I got someone back again, they looked the info up and said that it suddenly was deemed directory assistance calls instead and the person whom I spoke with supposedly took them off the bill then. It seemed funny then and now, that all of a sudden it was directory assistance calls when they said at that time THAT I HADINTERNATIONAL CALLING FEATURES ALL ALONG ON THE PHONE afterbeing told several times since getting the service that I DID NOT HAVEINTERNATIONAL CALLING FEATURES ON THE PHONE. COMCAST LIEONE, TWO AND THREE. I have written to comcast like I said several times about the problem with no concrete solutions along with the fact that I am on very limited income. I realize that they are abusiness, however, they have also failed to communicate and resolve the issue before it camedown to this. The last letter I received from them was a letter that they wanted theirequipment back or I would be charged up to 500.00. NOT GOING TO HAPPEN!! ANDTHE FOLLOWING IS WHY: 2. On October 10th about 4-7 days after giving comcast the boot for lousy and incompetent services as a service provider, I got a knock at the door, and when Ianswered the door, a sub contractor for comcast was standing there wanting the the equipment (I was in the process of going to return it that day at the localservice location). He gathered three boxes, which that was all I had, the other boxwas turned in some time about a year prior as it did not pick up signal and my daughter could not use it in her room. So I returned it. Then recently received thethe letter stating return the equipment or be charged $500.00 to which I replied inwriting at the local office location where I did business with them stating this factto date, NO RESPONSE FROM COMCAST except by you calling my cell phoneWHICH I DID NOT AUTHORIZE YOU TO DO AT ALL!! Both the subcontractorand I signed to return the boxes and I let comcast know that I HAD RETURNED THE EQUIPMENT BUT DID NOT HAVE THE COPY OF THE RETURN SLIPUNTIL RECENTLY (enclosed is a copy, it is difficult to read but the origninal isclear). Dear Comcast; My records which are now in storage, indicate that that equipment that youwrote to me about on Dec 18th, is not accurate, As a representative of yours was out to pick the equipment up three to seven days after stopping service with comcast due tothe following factors: (1) comcast told us that there was no way or they did/do not secure their network after a scammer voip’d/ highjacked our home number and then were toldthat there was international calls on the phone, then saying there was not. (2) Comcast’sunwillingness to work with its customers. (3) innaccurate record keeping as the technician/contractor who showed up at the door, unnanounced and unsolicited took ALL THE EQUIPMENT AT THE TIME LESS THAN A WEEK AFTER PARTING WAYS WITH COMCAST. I do not have anymore comcast equipment and I REFUSETO PAY FOR SOMETHING THAT I DO NOT HAVE OR WANT AND THAT I SIGNED TO RETURN EITHER. Please recheck your records for this alledged missingequipment as it was returned and possibly by now is sent back out. Sincerely former comcast customer
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Loss:
$2000
Cons:
  • Customer service
Reason of review:
Not as described/ advertised

Preferred solution: credit, take the charges off the bill, lower the bill significantly due to losses of phone, internet and long time email that i had to change

Anonymous
map-marker Sacramento, California

End of the Road for Comcast

As a Comcast customer for over 10 years now, I can say I am finally done with them, and will never be back. Four outages within the last six months, two of them significantly impacted work and deadlines I was trying to meet, and two within the last 3 days that have lasted for at least 3-4 hours each. I need reliable services, not this hit or miss service. And how much do you charge me for this dependable service again? Way too much, that's for sure. Bye bye Comcast. You have permanently lost another customer. The sad part is, in researching other providers in the area, it seems they all have horrible customer service and are also not the most reliable.
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Reason of review:
Poor customer service
Anonymous
map-marker Olympia, Washington

Bait and switch

I called comcast because my promotion expired and our bill went from $43 per month to $75. I spoke to a representative and he said he would fix this months bill but he could not renew the promotion for another 10 days for the promotion to last another 12 months. So I would need to call back in ten days and he would put a note on my account that I would get the same services again for $43/mo for the next 12 months. So I call back 10 days later and the new customer service representative says that offer has expired and the only special that the have is $60/mo but I should be happy because at that price point my internet speed is 50 mbs and others with that price point only have 25 mbs and the regular price is $ 80 /mo so I am still getting a great deal. I asked to speak to a supervisor and the customer service representative said the supervisor would not be able to offer me anything else and she would not connect me. I wish I had other options. It seems crazy that appliance companies cannot merge because they will control too much of the market but comcast is allowed to be the market. I want nothing more than to fire comcast. It would delight me to see that whole company go out of business! Is it too much to ask for straight forward pricing with no games to be played and if someones says they will do something to follow through on their word? How about some healthy competition to get this company to straighten out the act!
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Reason of review:
Pricing issue
Anonymous
map-marker Schaumburg, Illinois

Other Product Review

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Excessive hold times bold faced lied to me and no apologies not supervisor available was a 25 year customer till this experience
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Reason of review:
Poor customer service
Anonymous
map-marker Dallas, Texas

Comcast is calling me to return equipment that I am still using

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I recently when through Comcast's "moving" service. You know, the one that is supposed to be hassle free, just "let us do the work for you". Well that is complete bull. After I moved into my new place, I had to make several phone calls to a Comcast customer service representative. The rep had to "escalate" my case and I spent about an hour total either on-hold or talking to the rep before my service was finally working. However, that is not the end of this story. I am not receiving 2x daily phone calls an automated Comcast line. The automated voice message tells me that in order to return my equipment (the equipment I just moved and setup with Comcast's move service) I should either schedule a technician to come out and pick it up, send it in or visit a Comcast location. I am getting this automated call 2X DAILY!!! The call doesn't even allow me to connect to a Comcast Service Rep, it just tells me to call a number. Can you guess how that call is going to go?
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Loss:
$100
Reason of review:
Order processing issue
Anonymous
map-marker Los Angeles, California

Other Product Review

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Comcast the worst... They are terrible.
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Anonymous
map-marker Crosby, Texas

Comcast Account Review from Crosby, Texas

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I had called to disconnect my modem from an old account to add to my new account. An agent had told me it was all taken care of. I gave her the model serial number etc. We went through the whole deal just for me to find out a week later she never did add my modem to my new account and agent i talked to a week later was telling me i needed to buy a different modem when the modem i had already worked perfectly fine with comcast. Lying customer service agents
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Reason of review:
Poor customer service
Shelena Xct
map-marker Naples, Florida

Lies, lies, lies

Posted earlier about trying to get service at my home. Finally contacted by someone who assured me my service would be connected June 30, today. Per our conversation she told me she would first have someone come out to make sure there was a live cable wire to the house. Here I am 9 days into this. The tech shows up to install cable boxes. NO CABLE TO THE HOUSE!!! Another 5 - 7 days to get cable wire, another who knows how long to get service! At the top of my list for the NO customer service company! I'll take my chances with satellite!
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Reason of review:
You don't have the face here I need!

Preferred solution: Cancel my contract

1 comment
Capricia Xhw

I hear you. On my experience, they wasted 7 days straight. Never seems to keep their promise.

Anonymous
map-marker Itasca, Illinois

Billing never correct!

Since the inception of my services my billing and/or package charge was incorrect. I spent the next two years chasing the billing department at Comcast in order to get the credits and billing correct. Every time they would correct the package that they did not bill correctly for they would also charge a service fee to the bill for their error. Then you would have to call to have the service fee removed which could then generate another service fee. Then they would offer additional free services (additional movie channel for three months) to "apologize" for their errors, however when the "promotion" would revert back, they would then screw up the package price and AGAIN charge the incorrect amount and another service fee. As my package was ending I negotiated for a different package to start when that package ended which was the 30th of the month. When the next bill was issued (prior to the actual ending of the current package) and it was incorrect too, I knew this was just going to be more of the same so I cancelled service on the actual date my contract ended and returned the equipment that next day. They should have refunded a small amount of money as my first contract ran through 30th of the month prior to any changes and the new contract did not begin until the 1st of the month. I had to call to speak with them three times regarding the refund and was assured three times that the refund was being sent within 6-8 weeks. After 8 weeks I am now being told that I am not being issued a refund as they changed the package on the 27th of the month and therefore I was not due a refund. It doesn't matter what the dollar amount is with Comcast, they are horrendous at billing and making good on their promises.
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Reason of review:
Bad quality
Syra Zsv
map-marker San Jose, California

Comcast - Cable Service Review from San Jose, California

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Comcast is the worst company I have ever dealt with! I have never been treated so horrible by supposed Customer Service Reps! And it's not once, it's every single time I have called them. Who does their hiring!?!? I have had 2 of their Customer Service Reps flat out tell me "I can't help you, there is nothing I can do... It's standard Comcast Policy." Are you kidding?!? And it was their mistake in the first place. Who tells a customer this??? I recently moved and I dreaded the fact that Comcast was the only cable service available. And, again it has been nothing but a horrid experience. The other night, I literally had one of their Support Techs tell me "you will just have to wait... it's only a few more hours" and this was due to THEIR MISTAKES in the first place. I was horrified by the multiple, obnoxious comments he made to me. Then I spoke to 2 more Reps the following morning, wasted almost 2 hours on the phone and it didn't get me anywhere except more frustration and I now absolutely hate this company. All I got was excuse after excuse, lies, new "surprise" charges added on and no concern on their part whatsoever. I grew fed up and told the last Rep I spoke to that they are Crooks, they have no customer service skills, they are fraudulent and they should be shut down and that I was going to file a complaint. His response was that it was perfectly within my right. I again confirmed his name and employee ID number and ended the torturous , nearly 2 hour call... I then filed a complaint with the FCC. That's what all mistreated, deceived, over charged customers need to do. Stop putting up with this fraudulent company and their rude, obnoxious employees. I will be cancelling ALL Comcast services tomorrow - not like they are working anyways! And their self install kits that are supposed to be so easy... Yeah right! Then when they DON'T give you all required items and the cable line is possibly having issues also, they want to charge the customer $70 to send a Technician out to fix the issue! I don't think so... I refuse to pay them anything for their mistakes! And... They want me to wait a week for this?? I refuse to pay these jerks another penny. I am done!!!
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Reason of review:
Bad quality
Anonymous
map-marker Denver, Colorado

Bills go up and up and up

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Customer service reps are very polite, especially considering all the complaints they must receive. These poor people have to deal with all the problems that Comcast sets up for them. It's amazing how my bill keeps creeping up. Your contract will go up and up. You will pay 10$ a month to rent a modem that you can buy for 90$, and one person tells me to just buy it: the next says they will charge me for a service call if I don't rent it from them. Their service is questionable at best, PS if you call when your service goes out they have to discount your bill...... which in my case is at least 4 times a week. I have been a customer for 25 years, and this is the service I receive. Hopefully they will be obsolete soon. I can not wait to cancel my contract.
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Reason of review:
Bad quality
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