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COMCAST PROMISES THE WORLD AND DELIVERS NOTHING. CONSTANT INTERNET AND PHONE OUTAGES. THEY CANNOT KEEP UP WITH CONSUMER DEMAND I URGE EVERYONE WHO EXPERIENCES A PROBLEM TO CONTACT THEIR LOCAL BOARD OF PUBLIC UTILITIES AND FILE A COMPLAINT. COMCAST HAS PLEASANT PEOPLE...
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1 comment
Anonymous
#516400

i can't even get them to install my cable. no one comes...no one calls.

i call comcast, oh, we'll get you an answer.

but they don't. terrible.

Review
#325556 Review #325556 is a subjective opinion of poster.

Comcast is the worst.

I've had Comcast (Comcrap) for 8 years....constantly have internet, home phone and tv problems. I feel sorry for their customer service reps...Obviously no one of the supervisors and above give a ***. All the "canned responses" makes me ill. If you really cared...you would fix the problems. Last straw with them, I'm going to Direct TV on Monday.....I had an appt with them for Friday or Saturday to come out, when they could...I had no phone or internet service...been a week now, no one showed up wither day, no phone call, no nothing.....
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4 comments
Anonymous
#1013895

I've had an appointment for them to come out and activate service for several days. I call and call. No one shows up.

Anonymous
#505374

:upset :zzz :( :x :grin

Anonymous
#505373

Cuz Comcast is the only service in the area. Look up monopoly in the dictionary.

Brian_Roberts@comcast.com is email address of Comcast CEO

Anonymous
#501858

Haha, 8 years with issues and you still have them? Sounds like a lie to me.

Quit complaining and tell the truth. No one would deal with something that long not working.

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Review
#325299 Review #325299 is a subjective opinion of poster.
I have had the worst experience with Comcast and have obtained the CEO' email. If you are having problems with COMCAST I have had several of the top people calling me back wanting to know how I obtained it and why i escalated to that level, simple they still...
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37 comments
Anonymous
#1389622

11/9/2017

TO Comcast CEO,

From Ron C Collins- Marysville, WA 98270 ( USMC Vet/Boeing Retired

FYI- 2nd time trial ( Cable service with Comcast, not sure why?)

Very poor service. I did make 1 mistake and forgot to get mail/electronic payment for Oct 31,2017; no reminder to call or email from Comcast?

Granted it was my mistake-1 time in 7 years.

New phone # from Comcast 2-3 weeks ago-assigned from Comcast-(360-572-0930) no messages or contact, just disconnected my phone, TV and internet! I called and talked to 7 people/Comcast people. I Paid what was owed and gave out my debit card number and 2 checking account #s against my will/better judgement. Argued for 2-3 hours and 5 phone calls and still no service connected?

Extremely poor customer service; I was very upset! IF I treated any of my Boeing customers-suppliers/Airlines that way I would have been FIRED! NO excuses from your Comcast employees to treat me that way! My wife Helen and I will be seeking another Cable company.

We wish you could establish a much better professional service to your customers.

Follow up and quick reconnects would be appreciated. rccollins@outlook.com; also a discount on our service would be suggested.

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Review
#324646 Review #324646 is a subjective opinion of poster.

Comcast, the worst public company..

all i can say is comcast has to be the absolutely worst run public company in existance. i am leaving as fast as i possibly can. would go back to radio before staying with them. their signal is awful, breaks up, audio and video, their response to issues a joke, but the price continues to rise, pay more for less i believe is their motto. when asked to provide the cost of service beyond the time our contact expires am told they cannot do so until the date of expiration. think they feel that keeps us with them as we panic over the possible loss of service. no panic here, i am all done.
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1 comment
Anonymous
#499470

Every evening between 5:00 pm and 9:00 pm my comcast internet get so slow I cannot get on line. What are we paying for?

Review
#324143 Review #324143 is a subjective opinion of poster.

Comcast tefuses to fix putage

All Comcast services have been down for 4 days. Phone, internet and TV all do not work. No storm, no wiring problem at our house and no.one at Comcast will help. Multiple calls with only a vague response that might send a service tech in 3 more days. Cannot make emergency calls, security system cannot be monitored, no severe weather alerts, no email, no TV. No effort at all on their part to even diagnose the problem and did not escalate the case, just smugly said 'first cone, first serve' so they put new installs ahead of us and everyone else who is down.
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1 comment
Anonymous
#517697

:cry i never have service and i pay alot pf money,then i find out that in my area i pay for 30 yr old out dated services i dont even get fiberoptics i get to pay for microwaves that fair huh.

Review
#323695 Review #323695 is a subjective opinion of poster.
Loss
$500
Two and a half weeks ago, we contacted Comcast about getting internet and t.v. service at our rental home. We liked the ability to have OnDemand which was the main reason we wanted Comcast. We were told a surveyor had to come to the property to ensure service could...
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Review
#323489 Review #323489 is a subjective opinion of poster.

Comcast in Wilmington, Delaware - Rip off for long time users

Call to reduce bill it seemed like everybody else gets a deal I call and I have to reduce my channels I had to ask. Paula about any extras oh my god she wasn't helpful at all. Long time customer. Pay bill on time I got nothing. New customers get everything. This is the best part Paula said disconnect. Wait a week and become a new customer!!!!!!!! So you pay top dollar for service person to disconnect. And pay again to reconnect. OH MY GOODNESS GIVE ME THE MONEY AND REDUCE THE BILL!!!!!!!!!!!!! AND UP IS UP WITH INTERNET 50.00 A MONTH IT 'S 2012 !!!!!!!!!!! WZWX
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1 comment
Anonymous
#494111

brian_roberts@comcast.com is email address of CEO of Comcast

Review
#323276 Review #323276 is a subjective opinion of poster.
Loss
$50
I ordered the Comcast bundle over 1.5 years ago and my bill has been steadily increasing ever since the 6 month promotion expired. It started around $139 for all three services and now is over $200 per month. Comcast won't reduce the bill unless I strip away...
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5 comments
Anonymous
#495027

Maybe this will work for you too. I fought Comcast online CS for two weeks over a jacked up Bill and "free" promotional Triple Play services that they would not honor.

Finally I took the order confirmation and bill to the local Comcast/Xfinity office and they removed all of the extra charges and got my bill and services all back to what I had signed up for.....in about ten minutes. PLUS the kind lady gave me a 5% store discount, upgraded me with 80 additional channels, doubled my internet speed and gave me a free months service. And she warned me to NEVER order services from Comcast Online and Never contact Online CS.....only work with the local Comcast/Infinity Stores in person if at all possible.

Good advice! It's like working with a totally different company!

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Review
#323125 Review #323125 is a subjective opinion of poster.
In 2010 when Detroit had those wild fires the day after Labor the Comcast wire came down an ripped my surfice board (the wood that your gutter is attached to on the house). But then a tech. came out an reattached the wire though some tree branches and my new siding. On...
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1 comment
Anonymous
#494113

brian_roberts@comcast.com is email address of CEO of Comcast

Review
#323069 Review #323069 is a subjective opinion of poster.
Loss
$500

Comcast Stress

Starting off Comcast made things ridiculously stressful. The cable box didn't work at first, the techs were nice and helpful, but in the end it was a technical issue on their end that made this ordeal last two full days. I can't describe the frustration over how much time was wasted and thoughts of cancelling cable and just having internet. Now it is billing issues. Have had Comcast two months, the first online automatic bill pay went through while the second was reversed. They wanted to charge me $25 for this. The only reason I found out that my bill was reversed was after several unknown calls coming in 2-3 times a day. The automated messages gave no information, and half the calls had the number chopped. When i had tried to answer my phone I would get an automated message to call a number, no other information, so I didn't waste my energy thinking they were soliciting or something annoying of that sort. Finally, getting irritated I picked up and was shocked when a human responded. She had no explanation over the 2-3 calls a day or the automated voice messages. To pay the $82.63 I hadn't even known I owed there would be a fee. Why would I pay a fee when there should be no outstanding balance? Also, I am very concerned with my credit so all bills are paid in a timely manner. I paid the amount online and avoided the fee, however, after wasting a lot of time I still do not understand the odd amount due, but plan to have it addressed. Whatever might be the case, Comcast has a lot of technical issues that need to be fixed. Given the choice I would switch to another cable/internet provider if that were possible. As it is I am tempted to cancel cable since it is not necessary and I do not like the idea of paying a company not providing proper customer service. What has happened to the days when customer satisfaction actually mattered?
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Review
#322903 Review #322903 is a subjective opinion of poster.