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Comcast in Wilmington, Delaware - Rip off for long time users

Call to reduce bill it seemed like everybody else gets a deal I call and I have to reduce my channels I had to ask. Paula about any extras oh my god she wasn't helpful at all. Long time customer. Pay bill on time I got nothing. New customers get everything. This is the best part Paula said disconnect. Wait a week and become a new customer!!!!!!!! So you pay top dollar for service person to disconnect. And pay again to reconnect. OH MY GOODNESS GIVE ME THE MONEY AND REDUCE THE BILL!!!!!!!!!!!!! AND UP IS UP WITH INTERNET 50.00 A MONTH IT 'S 2012 !!!!!!!!!!! WZWX
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1 comment
Anonymous
#494111

brian_roberts@comcast.com is email address of CEO of Comcast

Review
#323276 Review #323276 is a subjective opinion of poster.
Loss
$50
I ordered the Comcast bundle over 1.5 years ago and my bill has been steadily increasing ever since the 6 month promotion expired. It started around $139 for all three services and now is over $200 per month. Comcast won't reduce the bill unless I strip away...
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5 comments
Anonymous
#495027

Maybe this will work for you too. I fought Comcast online CS for two weeks over a jacked up Bill and "free" promotional Triple Play services that they would not honor.

Finally I took the order confirmation and bill to the local Comcast/Xfinity office and they removed all of the extra charges and got my bill and services all back to what I had signed up for.....in about ten minutes. PLUS the kind lady gave me a 5% store discount, upgraded me with 80 additional channels, doubled my internet speed and gave me a free months service. And she warned me to NEVER order services from Comcast Online and Never contact Online CS.....only work with the local Comcast/Infinity Stores in person if at all possible.

Good advice! It's like working with a totally different company!

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Review
#323125 Review #323125 is a subjective opinion of poster.
In 2010 when Detroit had those wild fires the day after Labor the Comcast wire came down an ripped my surfice board (the wood that your gutter is attached to on the house). But then a tech. came out an reattached the wire though some tree branches and my new siding. On...
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1 comment
Anonymous
#494113

brian_roberts@comcast.com is email address of CEO of Comcast

Review
#323069 Review #323069 is a subjective opinion of poster.
Loss
$500

Comcast Stress

Starting off Comcast made things ridiculously stressful. The cable box didn't work at first, the techs were nice and helpful, but in the end it was a technical issue on their end that made this ordeal last two full days. I can't describe the frustration over how much time was wasted and thoughts of cancelling cable and just having internet. Now it is billing issues. Have had Comcast two months, the first online automatic bill pay went through while the second was reversed. They wanted to charge me $25 for this. The only reason I found out that my bill was reversed was after several unknown calls coming in 2-3 times a day. The automated messages gave no information, and half the calls had the number chopped. When i had tried to answer my phone I would get an automated message to call a number, no other information, so I didn't waste my energy thinking they were soliciting or something annoying of that sort. Finally, getting irritated I picked up and was shocked when a human responded. She had no explanation over the 2-3 calls a day or the automated voice messages. To pay the $82.63 I hadn't even known I owed there would be a fee. Why would I pay a fee when there should be no outstanding balance? Also, I am very concerned with my credit so all bills are paid in a timely manner. I paid the amount online and avoided the fee, however, after wasting a lot of time I still do not understand the odd amount due, but plan to have it addressed. Whatever might be the case, Comcast has a lot of technical issues that need to be fixed. Given the choice I would switch to another cable/internet provider if that were possible. As it is I am tempted to cancel cable since it is not necessary and I do not like the idea of paying a company not providing proper customer service. What has happened to the days when customer satisfaction actually mattered?
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Review
#322903 Review #322903 is a subjective opinion of poster.

Comcast in Flemington, New Jersey - Aaaaargghhh!!! Digital Adapter Ordeal

Ten days ago, our cable went out. All of our sets flashed a notice that we needed digital adapters in order to continue service. I went online and ordered digital adapters for all the sets. They were to arrive within 3-5 work days. A week later they hadn't arrived, so I called to find out status. Waited for more than 30 minutes to connect to a live person before hanging up and attempting an online chat. Chat lasted more than one hour. They had no record of my account, then no record of my order, then no record of my most recent payment. In short, they wouldn't send me the adapters until I supplied the most recent payment confirmation number! So I just wasted over an hour and half of my evening and have nothing to show for it. Still no cable service. Just located the payment confirmation number and will call back. If this isn't ***, I don't know what is. Every experience with Comcast is the same. Terrible customer service and nobody knows anything. One more thing - try to pay your bill over the phone and they charge an additional $2.00 "convenience fee". Really?!! That's not to talk to a person - that's just to punch in your CC number. Ok. Rant over. I hope everyone who complains also writes to their local cable authority. It's right on your cable bill.
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Review
#322902 Review #322902 is a subjective opinion of poster.

COMCAST SUCKS!

After calling Comcast to change my services, I was successful. But now that I have switched to WOW and want Comcast services shut off they are saying I am not authorized on the account. My husband has told them TWICE that I am authorized. My husband works long hours and has me handle the bills and such for that reason. Now my husband is going to have to come home and talk to their *** AGAIN! Their prices keep going up after we get the bill knocked down it just goes right back up again. Their customer service is HORRIBLE and people there must not have to do their job. That's funny, last I checked when you go to work you actually have to work. But apparently not at this place. So I guess if you want a job where you can slack off all day Comcast would be a great place for you to work. This is why we are cancelling the services. They are ***
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1 comment
Anonymous
#494114

brian_roberts@comcast.com is email address of CEO of Comcast

Review
#322808 Review #322808 is a subjective opinion of poster.

Comcast is the worst

i started service with them and asked for wireless modem (need it for work) the tech comes out and says he hasnt any for months. a multi billion dollar company and they cannot fullfill a request that i put it 3 weeks prior. I called the customer service twice and they stated they will ship me one overnight for free, for inconvience. 4 days go by and i still have not recieved it, i called back and they said it was an error with it and never shipped they had the nerve to attempt to charge me for it. they didnt even call me about the error. horrible horrible horrible
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2 comments
Anonymous
#491362

I meant router, I'm sorry. Frustration will steer you away from words as it just happened.

I do not because I spend $7 per month for either a cable modem or a wireless router/cable modem in one.

I will not spend $7 for something that does less. I shouldn't hVe to go out and buy that.

Anonymous
#491345

Never heard of it. You must mean a wireless router.

Why not just go to Walmart, Best Buy and buy one? They are inexpensive.

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Review
#322741 Review #322741 is a subjective opinion of poster.

Comcast - installation no show and horrible customer service

I have had Comcast internet for over 11 years. I pay my bills on time and have rarely had a reason to complain. We were looking for a new TV provider since our Dish Network was expensive and outdated. We had an online chat with a Comcast rep (which took about 30 mins and should have taken 10) and decided to add their Total Home DVR package. We scheduled an installation appt for today and took great care to update our information as we had an old number on file. Fast forward to today... the rep never showed up. When we called, we were told that it was our fault because the tech called a disconnected number. We told them multiple times that we updated our info as THEY ASKED US TO DO, so it was their problem because we did exactly what we were supposed to do. That a tech called an old number that they didn't update and decided not to show up is absolutely not our fault. They would not do anything for us and wanted my husband to take another day off work to be here tomorrow. He told them he no longer wanted that service and we will probably be canceling the internet soon as well. We actually called Dish and got prompt help and better rates. Comcast will reap what they sow. Additionally - not a single CSR speaks English as a primary language. They are outsourcing all of that work
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Review
#322642 Review #322642 is a subjective opinion of poster.
Loss
$130

Comcast in King Of Prussia, Pennsylvania - Crookcast

My comcast bill runs from 05-23-06-24 but my due date is 06-08-12. I am being charged a late fee for not paying my bill a month in advance. They charged me a $18.00 late. A $5.00 late fee stemming from 04-26-12. When I asked the rep he says that's the way phone companies charges everyone.(not mine) No one can explain why if I don't pay a month in advance I will be charged a late fee. The rep Joe would not supply a supervisor. He said because of restructuring, they were unavailable.
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Review
#322625 Review #322625 is a subjective opinion of poster.

Comcast has gotten way to big for it's britches!

While disputing a $30 charge that I was not quoted the customer service rep said that the representative was probably afraid to quote that charge! Of course, no one at Comcast has any authority to waive charges. While trouble shooting 2 additional digital boxes (which we are forced to pay for to have the same service we had before) the tech couldn't get the boxes to sinc up. He said he'd send a tech out. When I asked if there would be a charge, his respone "oh no." Guess what, I was charged and customer service refuses to credit the charge. Relunctantly they agreed to escalate the issue, however, it wasn't possible for anyone to call me back to let me know if the charge would be credited. I'd just have to check my bill ??? In other words, they won't discuss that matter any further.
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1 comment
Anonymous
#495029

Maybe this will work for you too. I fought Comcast online CS for two weeks over a jacked up Bill and "free" promotional Triple Play services that they would not honor.

Finally I took the order confirmation and bill to the local Comcast/Xfinity office and they removed all of the extra charges and got my bill and services all back to what I had signed up for.....in about ten minutes. PLUS the kind lady gave me a 5% store discount, upgraded me with 80 additional channels, doubled my internet speed and gave me a free months service. And she warned me to NEVER order services from Comcast Online and Never contact Online CS.....only work with the local Comcast/Infinity Stores in person if at all possible.

Good advice! It's like working with a totally different company

Review
#322444 Review #322444 is a subjective opinion of poster.