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Comcast doesn't care about their customers

I called Comcast to change my phone #. Well, now my on line features dont work. Can't check who called. Cant block calls. Cant check voice mail on line. Can't log in to the comcast android app and check who called. Comcast said they are working on it. 1 week later still no resolution. They keep changing my password and not telling me so I have to call them and get my new password. I called and complained to a supervisor and all he could say is we are working on it. REALLY, A week later and you are still working on it. I pay them $180 a month and they treaT ME LIKE A SUZY ***. I am paying for service I am not recieving and the supervisor told me that I am not paying for that service, it is a free service. $180 doesn't sound free to me. *** you comcast.
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#328171 Review #328171 is a subjective opinion of poster.

Customer Service does not exist at Comcast

Several months ago I picked up a DVR box, it worked for a few weeks then it started to freeze up. I called and you sent a service tech. The boxes worked propertly for a week or so then when right back to freezing up. Today I just took the box into your office and traded it for a regular digital box and remote. I got home hooked it all up and the new remote did not work. I called back to the activation department and the gentleman tried a few codes then decided it would need to be replaced. I told him I was not going back and he would need to send one to me. He said billing would have to send it and I said fine transfer me. Instead he hung up on me. I called back and spoke to billing, they told me it would be $10.00 to ship one and I refused to pay they hung up on me. I called back and insisted on speaking to a manager. The young lady told me that a billing manager would have to handle it, I said transfer me. A young lady answered the call and told me the manager was on another call and it would be a bit. She said she would try and help while I was waiting. I told her the issue and she said she could send the remote at no charge. Then she told me she was having computer issues and asked a co worker to help her. Then they told me it could not be done. I again asked to speak to a manager. I was then told she would have to fill out a form and the manager would call me back. I said no I would hold for a manager. After 10 minutes of agrueing with her I said Goodbye and told her I would handle this anther way. I then got online and went to your chat help and Raymond told me it would be $5.00 to ship me a remote. I told him I was not going to pay and told him the issues I already had today. He waived the fee and shipped the remote (order number 445692333). Why does it take 7 people to get anything done. 6 people and 4 phones calls only to be told it is impossible. Your slogan of customer service is a joke. No one your company wanted to help me but Raymond. I think you need to address this issue company wide and I feel that you need to address the issue that I have had poor service for months due to your equipment. At this point I have to wait 5 to 7 business day before I will get the remote, unless I want to spend more of my time and money traveling to your center or spend three hours of my day waiting on your service man. COMCAST YOU HAVE NO CUSTOMER SERVICE SKILLS........
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#327399 Review #327399 is a subjective opinion of poster.

COMCAST SUCKS!

I am FURIOUS with Comcast! When they cut the channels in my package I decided when I moved the end of March I would not stay with their services. I returned my equipment and received a statement indicating I was due $78.80 credit. I called several times to check on my refund and was told 7-8 weeks - we ABSOLUTELY owe the $78.80 and will send it out. What do you know - the amount has changed since I told them how horrible the service was and now I owe them $60+!!! What the heck?!?! So no bill has been sent to me with this amount, and they can change the billing so I owe them $? I can't say it enough...STAY AWAY FROM THESE CROOKS! I am planning to review them everywhere and file an FTC report. HAD ENOUGH! Please save yourself the trouble and go to Direct TV. I am paying half what I paid with Scumcast and get 5 times as many channels - to top it off, when I call Direct TV with a question - they are (wait for it) polite! After dealing with nasty and uncaring customer drones at Comcast for so long it was like a breath of fresh air! When Comcast originally came out to install the guy was rude and left damage - when Direct TV came out the guy took the time to ask questions, wore boot covers without being asked and spoke to me politely.
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Review
#327355 Review #327355 is a subjective opinion of poster.
Loss
$135

Comcast in Yorba Linda, California - Three weeks!

Ok so it took Comcast three weeks to finally come and install my cable and Internet. They canceled on my twice without telling me and I was waiting the first time for them (morning wasted!). It's so annoying because the third time they ended up changing the time to 2-4pm and I waited and agian nothing! So finally wedsenday hopefully they get it together if not I am switching this is to much of a head ach and I haven't even started. Three time in three weeks it's so annoying because they can't provide the service they promote.
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1 comment
Anonymous
#508756

Same here, what a nightmare....every time you call you get different message, how can any business be so bad and still be in business? They are not helpful in resolving anything.

First experience with Comcast moving here from out of state. Not happy at all.

Review
#327177 Review #327177 is a subjective opinion of poster.

Comcast Sucks!

I have had Comcast for about 1 year and a 1/2 in FL. And I have called them about problems with my internet at least 17 times. And each time they fix it and 2 days later it's not working again. It's gotten to the point of me not even acting friendly on the phone anymore. They never come out to look at it, they claim that there's something wrong with my computer. Then they change it up and say it's because we don't have a USB wireless adapter. Which is dumb because we get internet now and then. So because they don't want us to leave they give us a small discount on the bill. Which is the only reason why I still have Comcast to this day. I wouldn't recommend Comcast just because all of the *** I went through and still going through with them. I will probably drop them as soon as I think the discount isn't enough. ( Probably in a month)
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3 comments
Anonymous
#505556

I was on Yahoo and there was a article for the worst companies in USA. And I looked at the picture and I see a picture of the white vans with the Comcast logo on it.

So I clicked and Comcast is listed as #4 on the list! I just laughed and said "Ya *** right!"

Anonymous
#505379

Comcast CEO email address Brian_roberts@comcast.com :( :grin 8) :p

Anonymous
#501579

i have the same problem and now i am fighting them over my bill they gave me the so sorry your internet isnt working discount told me 18.88 was my bill I paid 18.88 and now they say I didnt pay my bill in full I paid every penny they told me to,..... I hate comcast!!!!

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Review
#327018 Review #327018 is a subjective opinion of poster.

Comcast in Fall River, Massachusetts - Technician no show

I arranged to be home for a scheduled technician visit between 12-4 pm on Friday June 22, 2012. I was inconvenienced remaining home all afternoon while keeping my cell at hand all day. The technician did not show or even take the time to place a courtesy call. I contacted Comcast rep at 4:30pm to request reasons why they (Comcast) schedules appointments and not show or have enough courtesy to contact customers. The Comcast rep rescheduled for Sat morn 9-11am. Now we're forced to change plans again to accommodate Comcast. Comcast stinks!!! We will be researching options/alternatives
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1 comment
Anonymous
#501535

I, too stayed home on Saturday, June 23 between 11 and 1 and nobody showed. I called Comcast shortly after 1 and was told the technician called me, got no answer and cancelled the visit. I was home all day with my phone at my side and nobody called, so the technician was full of it. I was livid, as this was the third rescheduled service call after they had failed to show on Tuesday, June 19th and Thursday, June 21.

So I was told, on June 23 that someone would be out between the time I was on the phone with them (approximately 1:15PM) and 4PM. Nobody showed again and when I called shortly after 4 I was told, again, that the technician called my home and when nobody answered, cancelled the service call, another blatant fabrication because I had the phone sitting next to me all day.

How is this company allowed to do business in this country?

Who is it that they *** to get exclusive rights to provide cable and internet service anywhere they want without any regard for their horrendous reputation?

Review
#326576 Review #326576 is a subjective opinion of poster.

Comcast triple play

Currently I am stuck in a 36 month contract. First year of service was good but the last 5 months service has dwindled to cable freezes longer than 5 minutes in excess of 10 times a day most days I have no phone service internet speeds are less then one quarter of what thay sold me when and if it works today is a good day though it has only stalled once for a few minutes whale Taiping this thay say its a line problem and thay will get to it when thay get to it but its been 5 months and I can't get out of the contract. So buyer beware thay will *** every way thay can and you have ferry little recourse triple play means no TV no internet no phone but a bill higher than thay quoted you!
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#326390 Review #326390 is a subjective opinion of poster.

Comcast in Meridian, Mississippi - Worst company

so I am in pain just having pins and plates on a 3 break broken leg. I have been recovering in front of TV with nothing to watch when I get a sales call to switch to better service and include phone. the girl tells me we split the installation fee also. So I said if I get 3 more DTA boxes can he program my remotes to them while he is here. She said sure just call customer service and have them shipped by the install date. All was well until I called to get the DTA boxes. I don't know what was wrong with the girl but she said there was no way the tech would touch those DTA Boxes. So I said I would have them picked up from cable office and hooked up but I wanted the remotes programed so I would not have two remotes if possible. She said that could not be done without charging. When I agreed to that she told me she could not put in an order for the boxes until after the install order completion. By this time I wanted to know who was lying, the one that sold me the service or her. prior to the call I answered yes to taking a survey about the call. Guess the survey is rigged along with the run around because I never got a call back for the survey what a way to treat a $2,500 a year customer!! I will take my business elsewhere. I know a lot of people that are happy with Dish and Direct and save a lot of money so I will call Comcast 'the worst company in the world also'.
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1 comment
Anonymous
#500619

Loyal Comcast customer for 12 years, moving on to Fios.

I moved into a new home and waited for 30 days before getting any action on a connection into the home. On move in day, Comcast installer came in and determined there was line from the outside; stated it would take anywhere from 1-2 months due to permits and digging.

However within 48 hours Comcast techs and the utility people would be in contact. Utility folks came out marked the street but no Comcast. Instead, I start getting dropped calls on my cell phone from Boston, Mass. Apparently, there auto dialer is fouled up and I need to call them!

I relay the fact that the dialer is bad and tell them I'm not ready to re-schedule an install, as there is no connection into the house. Can they help? No but I should call tech support or sales or customer service. Really, geez why didn't I think of that!

Well, after 4 weeks of calling the Comcast departments and countless of "service order requests", I called for a supervisor. Chewed this person out for the complete lack of communication. So many promises that they would call me back and never EVER received a call from Comcast. On the final day, since my account was pending due to lack of installation after the move, policy calls for them to lock you internet mail and delete from the server after 30 days.

How friendly of them...I am now a drain on their server memory. Well finally met with someone who claims techs were out that week and confirms that a line has been buried. News to me - techs were there 5 minutes, never knocked and left. So decided that an installer SHOULD come out and sort all of this out.

Gentlemen comes out and confirms: NO BURIED LINE or connection to the home. You know what Comcast, I called Verizon Fios on Friday and within a week I had a line connected and home installation scheduled. More importantly, they contacted me 3 times to confirm the appointment and followed up on the outdoor line work. For an area that is supposedly serviced ONLY by Comcast, LO AND BEHOLD VERIZON got the job DONE!!!

And the Comcast rep misrepresented the "telecom" box in my yard (said it was from the electric company). Guess what: It's where the fiber optic comes in!!!!

It now has the Verizon Fios box in it's place. What a BAD BAD company.

Review
#325925 Review #325925 is a subjective opinion of poster.

Comment by Nikki on Comcast

your site says no "personal attacks" Well, it seems you don't mean it. Nikki posted a coment on your site and has called we consumers "suck spoiled brats" and more. DO YOU MEAN TO FOLLOW YOUR OWN RULES? PLEASE HONOR YOUR POLICY & DELETE HER MESSAGE! tHIS PAGE IS IMPOSSIBLE. WHY MUST I WRITE AT LEAST 100 WORDS? I THINK I SAID IT ALL ABOVE. AND SO I'LL JUST MAKE UP SOME WORDS. OPTIMUM ON LINE, IF YOU'RE SEEING THIS, PLEASE COME INTO FLORIDA AREA I LIVE IN. PLEASE, I HAD YOU FOR 10 YEAR IN VARIOUS LOCATIONS AND YOU WERE THE ABSOLUTE BEST INTERNET SERVICE.
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#325837 Review #325837 is a subjective opinion of poster.

Comcast in Doylestown, Pennsylvania - No show even before starting the service

Comcast deliver wrong information they said there is no waiting period but when you order have to wait for days and when the date schedule comes the tech does not show up so have to call again to schedule but still no show.This is the worst customer service provider, i can imagine how frustrted all the existing customers are , i have to cancell my order even before the internet is connected if they don' t show up they should atleast make a call but they have no clue.Com Cast away worst ever over promise but under deliver. Hope you show up forever because i am not interested anymore buying their product.
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#325772 Review #325772 is a subjective opinion of poster.