Latest review first
Comcast doesn't care about their customers
I called Comcast to change my phone #. Well, now my on line features dont work. Can't check who called. Cant block calls. Cant check voice mail on line. Can't log in to the comcast android app and check who called. Comcast said they are working on it. 1 week later still no resolution. They keep changing my password and not telling me so I have to call them and get my new password. I called and complained to a supervisor and all he could say is we are working on it. REALLY, A week later and you are still working on it. I pay them $180 a month and they treaT ME LIKE A SUZY ***. I am paying for service I am not recieving and the supervisor told me that I am not paying for that service, it is a free service. $180 doesn't sound free to me. *** you comcast.
Customer Service does not exist at Comcast
Several months ago I picked up a DVR box, it worked for a few weeks then it started to freeze up. I called and you sent a service tech. The boxes worked propertly for a week or so then when right back to freezing up. Today I just took the box into your office and traded it for a regular digital box and remote. I got home hooked it all up and the new remote did not work. I called back to the activation department and the gentleman tried a few codes then decided it would need to be replaced. I told him I was not going back and he would need to send one to me. He said billing would have to send it and I said fine transfer me. Instead he hung up on me. I called back and spoke to billing, they told me it would be $10.00 to ship one and I refused to pay they hung up on me. I called back and insisted on speaking to a manager. The young lady told me that a billing manager would have to handle it, I said transfer me. A young lady answered the call and told me the manager was on another call and it would be a bit. She said she would try and help while I was waiting. I told her the issue and she said she could send the remote at no charge. Then she told me she was having computer issues and asked a co worker to help her. Then they told me it could not be done. I again asked to speak to a manager. I was then told she would have to fill out a form and the manager would call me back. I said no I would hold for a manager. After 10 minutes of agrueing with her I said Goodbye and told her I would handle this anther way. I then got online and went to your chat help and Raymond told me it would be $5.00 to ship me a remote. I told him I was not going to pay and told him the issues I already had today. He waived the fee and shipped the remote (order number 445692333). Why does it take 7 people to get anything done. 6 people and 4 phones calls only to be told it is impossible. Your slogan of customer service is a joke. No one your company wanted to help me but Raymond. I think you need to address this issue company wide and I feel that you need to address the issue that I have had poor service for months due to your equipment. At this point I have to wait 5 to 7 business day before I will get the remote, unless I want to spend more of my time and money traveling to your center or spend three hours of my day waiting on your service man. COMCAST YOU HAVE NO CUSTOMER SERVICE SKILLS........
I am FURIOUS with Comcast! When they cut the channels in my package I decided when I moved the end of March I would not stay with their services. I returned my equipment and received a statement indicating I was due $78.80 credit. I called several times to check on my refund and was told 7-8 weeks - we ABSOLUTELY owe the $78.80 and will send it out. What do you know - the amount has changed since I told them how horrible the service was and now I owe them $60+!!! What the heck?!?! So no bill has been sent to me with this amount, and they can change the billing so I owe them $? I can't say it enough...STAY AWAY FROM THESE CROOKS! I am planning to review them everywhere and file an FTC report. HAD ENOUGH! Please save yourself the trouble and go to Direct TV. I am paying half what I paid with Scumcast and get 5 times as many channels - to top it off, when I call Direct TV with a question - they are (wait for it) polite! After dealing with nasty and uncaring customer drones at Comcast for so long it was like a breath of fresh air! When Comcast originally came out to install the guy was rude and left damage - when Direct TV came out the guy took the time to ask questions, wore boot covers without being asked and spoke to me politely.
Comcast in Yorba Linda, California - Three weeks!
Ok so it took Comcast three weeks to finally come and install my cable and Internet. They canceled on my twice without telling me and I was waiting the first time for them (morning wasted!). It's so annoying because the third time they ended up changing the time to 2-4pm and I waited and agian nothing! So finally wedsenday hopefully they get it together if not I am switching this is to much of a head ach and I haven't even started. Three time in three weeks it's so annoying because they can't provide the service they promote.
I have had Comcast for about 1 year and a 1/2 in FL. And I have called them about problems with my internet at least 17 times. And each time they fix it and 2 days later it's not working again. It's gotten to the point of me not even acting friendly on the phone anymore. They never come out to look at it, they claim that there's something wrong with my computer. Then they change it up and say it's because we don't have a USB wireless adapter. Which is dumb because we get internet now and then. So because they don't want us to leave they give us a small discount on the bill. Which is the only reason why I still have Comcast to this day. I wouldn't recommend Comcast just because all of the *** I went through and still going through with them. I will probably drop them as soon as I think the discount isn't enough. ( Probably in a month)
Comcast in Fall River, Massachusetts - Technician no show
I arranged to be home for a scheduled technician visit between 12-4 pm on Friday June 22, 2012. I was inconvenienced remaining home all afternoon while keeping my cell at hand all day. The technician did not show or even take the time to place a courtesy call. I contacted Comcast rep at 4:30pm to request reasons why they (Comcast) schedules appointments and not show or have enough courtesy to contact customers. The Comcast rep rescheduled for Sat morn 9-11am. Now we're forced to change plans again to accommodate Comcast. Comcast stinks!!! We will be researching options/alternatives
Comcast triple play
Currently I am stuck in a 36 month contract. First year of service was good but the last 5 months service has dwindled to cable freezes longer than 5 minutes in excess of 10 times a day most days I have no phone service internet speeds are less then one quarter of what thay sold me when and if it works today is a good day though it has only stalled once for a few minutes whale Taiping this thay say its a line problem and thay will get to it when thay get to it but its been 5 months and I can't get out of the contract. So buyer beware thay will *** every way thay can and you have ferry little recourse triple play means no TV no internet no phone but a bill higher than thay quoted you!
Comcast in Meridian, Mississippi - Worst company
so I am in pain just having pins and plates on a 3 break broken leg. I have been recovering in front of TV with nothing to watch when I get a sales call to switch to better service and include phone. the girl tells me we split the installation fee also. So I said if I get 3 more DTA boxes can he program my remotes to them while he is here. She said sure just call customer service and have them shipped by the install date. All was well until I called to get the DTA boxes. I don't know what was wrong with the girl but she said there was no way the tech would touch those DTA Boxes. So I said I would have them picked up from cable office and hooked up but I wanted the remotes programed so I would not have two remotes if possible. She said that could not be done without charging. When I agreed to that she told me she could not put in an order for the boxes until after the install order completion. By this time I wanted to know who was lying, the one that sold me the service or her. prior to the call I answered yes to taking a survey about the call. Guess the survey is rigged along with the run around because I never got a call back for the survey what a way to treat a $2,500 a year customer!! I will take my business elsewhere. I know a lot of people that are happy with Dish and Direct and save a lot of money so I will call Comcast 'the worst company in the world also'.
Comment by Nikki on Comcast
your site says no "personal attacks" Well, it seems you don't mean it. Nikki posted a coment on your site and has called we consumers "suck spoiled brats" and more. DO YOU MEAN TO FOLLOW YOUR OWN RULES? PLEASE HONOR YOUR POLICY & DELETE HER MESSAGE! tHIS PAGE IS IMPOSSIBLE. WHY MUST I WRITE AT LEAST 100 WORDS? I THINK I SAID IT ALL ABOVE. AND SO I'LL JUST MAKE UP SOME WORDS. OPTIMUM ON LINE, IF YOU'RE SEEING THIS, PLEASE COME INTO FLORIDA AREA I LIVE IN. PLEASE, I HAD YOU FOR 10 YEAR IN VARIOUS LOCATIONS AND YOU WERE THE ABSOLUTE BEST INTERNET SERVICE.
Comcast in Doylestown, Pennsylvania - No show even before starting the service
Comcast deliver wrong information they said there is no waiting period but when you order have to wait for days and when the date schedule comes the tech does not show up so have to call again to schedule but still no show.This is the worst customer service provider, i can imagine how frustrted all the existing customers are , i have to cancell my order even before the internet is connected if they don' t show up they should atleast make a call but they have no clue.Com Cast away worst ever over promise but under deliver. Hope you show up forever because i am not interested anymore buying their product.
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