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Comcast Ain't doin sht

Its been like months i been lagging do to the internet i even switch the modem had to go over there and get a new one because they wouldn't bring it or else they charge me, Contact a technician online they always tell you the same *** and to restart the modem but the problem is not the modem or my pc is their freaking cable they refuse to replace because they said we already had one install but supposedly i think their suppose to replace everything every time you move or set up a new connection in a new place. Been months and still not fix my ping goes high every few secs and internet just starts to lag and stuff. So whats the point of high speed internet paying for all this *** that doesn't work properly like it support to.
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2 comments
Anonymous
#585900

Yo i have the exact same problem everything you just said in games my ping goes hella high and i have high speed internet i contacted a technician like 5 times still nothing. I even replace my modem and had to go get it or they'll charge me nothing worked this is ***!

Anonymous
#533131

thats because comcast is a shared network. everyone in your area is on the same coax.

the more modems on that coax the slower you go. plus your modem will drop too. why don't people get it! go with the phone co.

at least your on a dedicated two wire circuit. no one else is on it.

i know. been working for the telco for 30 years

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Review
#330671 Review #330671 is a subjective opinion of poster.
Tags
  • new place

Comcast Gift card rip off

was promise 100 gift card from comcast after 3 month, i call told them i never got gift card , tpld my check site wheresmyrebate status look , site said no record found , i email them told me takes 15-18 busniess days , still never got card !!! i call comcast again told me today after 5 months that iwas few days past due date even thou i paid bill in same month i got get the gift card i was told if i cancel my service i after to pay early termation fee all be warn on false and misleading promotion from comcast
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Review
#330601 Review #330601 is a subjective opinion of poster.

Comcast online chat sucks!

Comcast keep charging for monthly modem fee $6. when i found out, i bought a $80 modem and replaced the old one. (same brand and same model number) When i try to activate the new modem online (i have to do this because that is the only web page that comcast allow me to go), i got nowhere. (failed to activate message repeatedly) However, I can open the online chat function using the new modem. Then I chatted with 2 different technicians for nearly 2 hours 5:22 to 7:18 pm using the new modem and could not resolve the issue (i.e I could not browse any other website). I finally got connected online by calling comcast technician (of course another 7 minutes of wait and listen through their advertisement) Comcast claim that they do not have record of the chat. But I do. I began taking screen shots one hour into the fruitless chat. What a service! Their customer guarantee is totally worthless!
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Review
#330116 Review #330116 is a subjective opinion of poster.

Comcast in Washington, District Of Columbia - In their words, "We only did the first half"

I have been dealing with this issue since March. I sold a place, and moved temporarily into my son's house. We hooked up phone service through Comcast, and used my number I have had for 20+ years as a second line. I questioned them so many times, and made so many calls making sure I would have no problem switching the phone back to my name. LOL! Of course there won't be a problem. When I moved, they couldn't transfer the number? Why, because it was my son's number. Son has to be there to okay it. We okayed it together on the phone about 3 times. I say 3, because I have to allow for the hang ups. Love that. I don't have a cell phone, so I really needed this phone. Finally they decided 3 days after I moved, I could have a temporary phone number hooked up. Awesome. Nope, we can't forward your calls. What? Then after about 12 days of this b.s. I call them back, and get my phone calls forwarded; and tada I can have my old phone number. Did I mention the temporary phone number they gave me belonged to someone who had creditors calling? But, wait there's more. Now I have 2 phone numbers coming into the house. *** me, I asked them to remove the temporary phone number. They did, and then they also removed the ability for anyone to call me on my old phone line. After calling 3 times today, and saying I cannot receive phone calls.........I am told they only did the first half of the fix, and it can take up to 72 hours to fix. I loved that every single person, when I asked for a supervisor, asked if they could have one call me back! I wish! Nope, they can't call me back, and neither can anyone else. I can not say how much I can not stand this company. Thanks for the rant.
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1 comment
Anonymous
#508390

Resolved! :)

Finally a happy end to the story, and no longer need to vent!

Review
#329839 Review #329839 is a subjective opinion of poster.

Run away from comcast- no customer service!

what can i say. constant errors in billing (never charging less, of course). NEVER keep their scheduled appointments. dont even call, just blow you off. service always goes down. multiple departments to deal with and it seems like their policies and computer systems are different, because they say totally different things RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!!
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Review
#329791 Review #329791 is a subjective opinion of poster.

Comcast SUCKS

This is by far the worst company i've ever had to deal with and i've had some doozies in my time. Comcast ran a line across my yard, promised to have it burried in 5-7 business days, it's now going on 3 months with that *** cable still laying out in the yard. I call every week about it and I get the same answer, that it'll be 2 weeks before it can be done. They're rude and on top of all of that they're ignorant. Our internet goes out at least once a day and they're cable and equipment leaves something to be desired as well. I cannot stress enough how much I despise this company. OH and by the way if you don't continusouly update your bill it can get to upwards of 250+ I have to call every month and ask why our bill is so high and all I get is "oh we're sorry, let me fix that for you..." Go figure you freaking theives, backstabbing arrogant, jerks and that's saying it nicely. I LOATHE them!!!!! If you decide to use comcast for anything just throw your paycheck into the fire, it'll be less painful, or maybe go jump off a cliff, that would hurt less than dealing with they're horriffic customer service.
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Review
#329707 Review #329707 is a subjective opinion of poster.
Loss
$230

Comcast in Fayetteville, Georgia - Horrible experience with activation!!

My order wansn't generated correctly, and while the technician was at my home they corrected the order. But as the technician went to finalize the order he couldn't activate it because the representative cancelled the order and transferred the install to another technician for several days out. So that technician had to pull out everything he set up. Upon reschedule the technician called after the appointment time to ask to reschedule again because he didn't have the equipment to complete the install. Needless to say I've been at this for over a week with no results!
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1 comment
Anonymous
#507257

brian_roberts@comcast.com

Review
#329141 Review #329141 is a subjective opinion of poster.
I installed a new modem to hopefully resovle the connectivity problems I have been having for years. Worked with Evah Jonson and Robin Brian to resovle issues after the installation. I still cannot send e-mail from 75% of my accounts. This is only the last non-service...
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1 comment
Anonymous
#533129

thats because comcast is a shared network. everyone in your area is on the same wire.

the more modems on the wire the slower you go! take it from me...a telco guy for 30 years

Review
#329025 Review #329025 is a subjective opinion of poster.

Comcast & it's service

I have had intermittent service relating to my Comcast Internet and Digital Voice services. I called and made an appointment and the service tech did not show up. When I call in on my cell phone, the person on the phone said they call me several times and decided I wasn't home because I didn't answer the calls. Hello? How can you answer your phone when it is out. I made the appointment and had to wait several days for this meeting to take place. The phone came back on and I called Comcast again, only to have the phone cut off while talking to them...still no service. I am thoroughly disgusted and considering another service. I see that the service is up right now, so I'd better post while I still have Internet service.
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Anonymous
#507258

brian_roberts@comcast.com

Review
#328862 Review #328862 is a subjective opinion of poster.

They suck comcast

they suck because they really don't know what the *** they are doing. three days w/o phone service. the ceo is a *** because he thins the money will keep pouring in, poor saps stock holders, i have been w/o phone service for three days entirly because of COMSUCK., *** get real can you because if you can't do the job that I pay you for what the *** am I giving you money for jerks jerks jerks, give me a break, really three days and a new modem and still nothing I am sick of comcast
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1 comment
Anonymous
#505381

brian_roberts@comcast.com

Review
#328468 Review #328468 is a subjective opinion of poster.