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Comcast encrypting channels

Comcast is now encrypting channels; thereby, denying me the ability to view these channels, even though I pay for them. I subscribe to Comcast's extended basic channel line up, including A&E, History Channel, Food Network, Hallmark, USA, etc. They have used the FCC analog-to-digital conversion as an excuse to include many of their own changes and lie about why/how/when the changes are happening. The FCC announcement very clearly stated that only consumer with analog TVs on an antenna would be required to get a set op (digital to analog (DTA)) box. Comcast's changes required that all analog TVs have a DTA box. Digital TVs did not need a DTA because digital TVs already receive the digital cable signal. However, Comcast started encrypting/scrambling channels above 33 as of 3/31/10 and now I no longer receive channels above 33 for which I subscribe. Comcast lied about what they were doing and for weeks did not tell me the signal was encrypted; they said only that my digital TVs needed a DTA which makes no sense. Why would a digital TV need digital-to-analog signal conversion? Their DTA boxes cause my digital TVs to receive a low-quality analog signal and greatly degrade my service. Comcast finally started admitting to me that the signal was encrypted but blamed the change on an "FCC mandate". Now they admit that the "FCC allowed" to encrypt. They claim their reason is because they believe consumers are stealing their services otherwise. First, since they serve their signal per service address, how are people going to steal their service? Second, by encrypting they are simply creating a black market for de-crypting boxes as we had for years. I want Comcast to reverse this encryption change, so that my service goes back to the pathetic way it was; namely, poor programming and hit-and-miss signal reception. At least I was able to view all the channels I pay for most of the time. I demand that Comcast put my service back the way it was. Please help.
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36 comments
Anonymous
#410559

CONcast Kim Edwards was a major MOMO to put a request for off the clock work in an email. WIN for you. Edwards and Comcast = MOMO FAIL

Anonymous
#410545

Go on Yahoo and wite you complaints baout Comcast. Within 15 minutes you will get a respo from the corpoate offices in Philly and it will be resolved. Comcast monitors those postings.

Comcast was cited by the feds for packing the conference room with Comcast employees so consumers could not go into a federal meeting and complain about Comcast services.

Anonymous
#408555

FTC hits Comcast CEO Brian Roberts with $500,000 fine. So what he makes over 30 million per year. Brian needs to reread the Comcast code of conduct where he tells employees he will not tolerate dishonesty from us. Why is he on Obama's jobs council? He should be fired. Do as I say, not as I do. Obama's slogan about "change you can believe in" should really be "the more things change the more they stay the same".

It's worse being an employee. At the Lynnwood, WA call center a fat sup named Kim Edwards sent an email requesting off the clock work. We are winning a class action lawsuit against them. Our lawyers are experienced and successful at winning this kind of case and we have the evidence. Comcast thinks that hiring a Perkins Coie lawyer will intimidate us. It just proves that they know they are going down and have a lot of money to waste.

Ginsburg v. Comcast Corporation et al, case number 2:11-cv-01959 western washington district court and king county (WA) superior court case #11-2-34714-1

Anonymous
#408355

It is against fcc and federal law to have any cable or satellite company purposely encrypt local channels and they are required to have a clear and un encrypted local channel signal to households.

I smell a major lawsuit and govt/fcc fine pending against comcast/xfinity about that.

Anonymous
#382453

Basically you cannot even recieve extended basic cable anymore. get digital starter (using a promotion=they are money savers!) and recieve up to 78 standard cable channels PLUS on demand, movieplex, and digital music channels-all with the converter box for free!

that way you will get all of those encrypted channels plus still have service to all tv's in your home.

and if you want to recieve all 78 channels on all tv's, call comcast and ask for a DTA box-the first two additional outlets in your home are free, and any others are 1.99 a pop. seriously people, do some research.

Anonymous
#334550

Ok just to be clear here, you can still get your channels even though they are encrypted. The problem being is you need a cable card tuning device.

There are plenty on the market right now. Comcast will provide you with the card, and charge between 2-6 dollars a month (FCC mandate).

These tuners are capable of everything except on-demand style programming. (Some actually are but are extremely rare) There are actually a lot of good solutions for this.

Anonymous
#290265

I woke this AM to find Comcast has encrypted 90% of the channels including local channels and get this one...PBS. Why the *** would you encrypt a public broadcast station.

Comcast is absolutely horrible. First chance I get I am out.

Anonymous
#263392

Yes the same thing here i pay for the ext basic service with internet and i was flipping through and found they have 5 main channels are missing and have been put on the digital box now. sorry Comcast if i have to get boxes you better bet i'm getting sat over your *** service...

i wish yall all the bad luck in the world in what ever form it may be... i hate comcast

Anonymous
#217859

The FCC never mandated that cable companies had to switch to digital and certainly never told them to encrypt anything. Over the air analog was phased out so they could sell off those frequencies. Comcast switched to digital so they could sell more (useless) channels, they encrypt them for the sole reason of renting STBs. Why would they need to encrypt them if they control distribution by address.

The only reason I never looked at getting a dish was that dishes require a box, now they playing field is leveled to their advantage.

Die comcast, die.

Anonymous
#204532

Extended Basic Customer here also.

The problem with the Set Top Box and with the two DTAs they gave me is that NONE of them will pass the cable signal when turned off. This prevents me from tuning in the three networks that are on the cable in clear QAM and in HD. This is a problem with the newer sets that have only one RF input.

The instructions for the Cisco Set Top Box says in the instructions that pressing the VCR/TV will put the box in bypass mode. NOT TRUE. Doesn't work and I believe it was deliberate since when I called them about it, the answer is, "you'll have to upgrade to a digital tier" !!!!!

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ID
#179793 Review #179793 is a subjective opinion of poster.
Location
San Francisco, California
Service
Comcast Tv Service

Comcast has limited my telephone and internet services to 2 hours or less peer day for almost 3 week

Since 4/7 when they were supposed to reduce my tv channels, Comcast has limited my phone and internet services to 2 hours or less a day. After 2 weeks of complaining they threatened to dig up my yard and driveway. Their technicians do not arrive during the time period allocated and attempt to not come by either calling the non working number or by calling and hanging up after 1 or 2 rings. When they do come they do not fix the problem. I still have all the tv channels but am without telephone or internet. When I attempted to get service from another provider they would not release my telephone number for another 2 weeks. I am a 69 year old widow living alone, they seem to think telephone service is not a necessity for me. I am definitely pissed.
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1 comment
Jon
#136813

:? i don't understand why comcast would do that.

i have been on comcast for almost a year and haven't any problems yet.

try sattelite instead of cable, maybe that'll help. my grandma has been on dish network for years, her only complaint is when its snowing outside she loses reception.

ID
#179664 Review #179664 is a subjective opinion of poster.
Location
Lanham, Maryland
Service
Comcast Internet Service
Loss
$130

Comcast Does Not Care About Customers

I have been experiencing bad reception with Comcast. There is an issue with ALL the wiring in my Condo's complex. I have complained several times and have three different Technicians come out. None of them could resolve the problem. I was told by another tenant that is involved with the Board that Comcast has agreed to rewire units on a complaint basis. Once the owner complains they will get rewired. I have yet to see that happen and I have been paying full price for a service not provided. My telelvision will become pixelated and knock out the volume and eventually the whole station. I cannot watch back shows I have recorded on my DVR due to the same problem. I also get a big black screen in the middle of my tv where weird characters appears. One Technician had told me it was the TV's closed caption. Um,...I don't think people on tv speak in numbers,percent signs, and individual letters. The last Technician had the nerve to tell me not to make another service call because I would be wasting my time and Comcasts time. The Nerve! I have had it with this company and I urge other cable companies to bring better value to their customers. They need to bring more service providers to the consumers so they are not stuck with a company that does not care about them and just takes their money. I will make sure that my dissatisfaction with Comcast gets spread like wildfire.
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3 comments
Anonymous
#152044

First of all...Yes comcast only cares about the money. This is Exremely true.

Also comcast is extremely racist. You have to be black to succeed in Comcast. Second of all. Half the people who use comcast internet service dont know what a modem is.

They dont even know how to type. The comcast customer has to be the worst customer on the planet. If your not happy with the service...SWITCH! Issue resolved.

I work for comcast and dont use the services and i get thm for free.

Comcast is a joke. The biggest jokes are the customers who call in day after day. resolve the issue yourself.

Switch providers. If you want real phone service go to a real phone provider like ATT.

Anonymous
#137561

I DO HAVE very bad experience with consumer representative.

1)Ttrimitri id #1011168

2)Carnel id # 1011119 . I made a deal for 3 services,tv/internet /ph at 4/16/2010

confirmation #09507297624.with installation day at 4/26/2010 between 16;00 to19;00

no body show up.

I call a consumer services at 4/27/2010

Ttrimitri id #1011168 15;40 for a confirmation, SURPRISE their do not find in a system.

A supervisor suppose to call my in 2 h.NO RESULTS.

Anonymous
#135412

pretty sure the black screen is closed caption set on your tv, i have seen it a million times, its probably called text 1 if you go through your options on the tv itself, the reason it is random characters is because of the digital box.

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ID
#178980 Review #178980 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Service
Comcast Tv Service

Comcast - Comast charges unfair for digital boxes

Comcast charges from when you receive the digital adapters(& this is NEVER disclosed), and not when they are activated, even tho you must call or go online to activate. They SAY that they have no way of knowing when you activate, which is simply a crock, or why would you have to call,etc.??? Comcast charges delivery service for digital adapters unless you call to have them removed even tho the person who called to asked if we wanted them said that there would be no delivery charges. My particulular distain for billing department robot M who then can't believe it when you get angry and raise your voice.
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2 comments
Anonymous
#136569

hey cld2024 .. you're an ***.

you get the first two for free if you have any more past that amount you then pay a leasing fee. you don't like it.. go pay for them out of pocket.

its funny how comcast is blamed for complying with fcc regulations.. talk about don't shoot the messenger.

Carol
#134804

Situation resolved by Supervisor Cheryl in Pgh., Pa Thank so much for your help.

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ID
#178957 Review #178957 is a subjective opinion of poster.
Location
Baltimore, Maryland

Comcast is a lier

When you call for installation they tell you that you won't pay for that. They tell you that there is no charges. Next month you receive a $149 bill for that *** installation. When you call back to claim. There is nothing to do. You need to pay or pay. They cannot give you a credit because its employee say lies and lies. they are liying to the consumers and customers. I will send as much letters as possible to governmental entities to claim these facts. people aware; COMCAST IS THE WORST COMPANY IN THIS BEAUTIFUL COUNTRY. DO NOT GET COMCAST
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3 comments
Anonymous
#848218

One of worst customer servise in

My life they all big liar.thats,how they make the

Anonymous
#848214

Comcast is the Worst c in us.lier lier lier

Anonymous
#136570

another ***! wow.. how am I supposed to take the word of someone who can't even spell the word "liar" give me a break :x

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ID
#178950 Review #178950 is a subjective opinion of poster.
Location
Severna Park, Maryland
Service
Comcast Installation

Comcast - Land line Disconnected for no reason

I still do not have phone service after 36 hours of trying their customer-technical assistance service even though Comcast disconnected my service (not physical disconnection) because I requested a transfer of service to a different location. I have talked top Candice, somewhere In India, or china, Sugar in whatever universe, Miguel in Guadalajara, Clarissa in Asia, or perhaps the South Pole. No results. Finally I got Tony in Sacramento!! No results. This started when I requested that my phone service be transfer to a different location on the 30th of April. No problem they said. I also said that I will continue on my current place till that date. Knowing these people, I told them that I will be using the service at the present location and nothing needed to be done till the 30th. I asked them to repeat back my instruction, and after some corrections (hilarious if it was not so annoying) I got them to repeat back exactly what I was requesting. Good. So, I hanged up the phone. Then I tried to call my wife to tell her that all was in order and the service will be transferred on the appropriate date. No service!! Since then, I have talked on my cell phone to at least 7 different cr with no results. I am sitting here after talking to some supervisors, or someone pretending to be one, and still no service. Comcast is really inept, or indifferent to its customers.
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ID
#178845 Review #178845 is a subjective opinion of poster.
Location
Sunnyvale, California

Comcast *** wrapped in Apple Butter

Tried to use Outlook Express on comcast failed with lengthy error codes msg. Went to try and fix it, ran into pages and pages of people who can't use Outlook express. Comcast has been told about this issue by 95% of the residents here in the sunny old south repeatedly. So whats really up? Are Northerners still punishing the south for Civil War, will reconstruction ever be finished. Why is it that all the low down go for nothing companies and dead beat business are in TN,KY,NC,Va. This is the most illiterate, backward, bunch of hide behind the G--d--m bushes billies know to modern mankind. Comcast you lying, thieving bunch of *** heads, get off your *** and fix the problem. Leave the secretaries alone for a couple of hours leave the bank deposits be and read a book called "ETHICS". Does Comcast own the chicken *** group that sells software to fix the problem really cheap?
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ID
#178176 Review #178176 is a subjective opinion of poster.
Location
Nashville, Tennessee

Comcast Fails Again

Comcast screws up AGAIN! After messing up totally over several weeks around Chrstmas, trying to convert to digital, they had to replace my incoming line. Then they couldn't get the package selection correct. Its cold here, so they couldn't bury the external line. Well, the other day it was cut and when I called to get it fixed, I was told it would take 2 weeks! Well, duh! They put me down for burying it! No cable for 2 weeks because some *** set up a "bury/drop" appointment instead of repair! They are IDIOTS over there..Dish or UVerse or anything else, here I come!
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1 comment
Anonymous
#133359

after trying for more than a year to get the internet working, I finally went with at&t..and it is amazing to have a working computer. For the longest time I thought my computer was slow and crashing because I needed more memory, but when at&t was installed, it's like I have a new computer!!

The tv situation with comcast is not any better. If I called them every time there was a problem, I would be calling daily. As it is right now, I call about 3-4 times week. I actually have comcast as one of my "5 FAVES" on my T-mobile phone, so that it doesn't burn up my phone minutes.

And, the other reason I do not call everyday is because I am tired of

comcast taking my life away...hours and hours on the phone. I have taken off work to meet a tech at my house, only to have the teck make a phone call and speak to someone and PRESTO! everything working for time being. it's a constant run around.

I was never even offered credits to my account until recently when I myself mentioned that maybe I should get some compensation...and let me tell you 20 bucks a month credit is almost a slap in the face for all the *** dished out by comcast! it's a horrible company, the product sucks and I do not see any improvement at all!! Like I said, I have changed to at&t for phone and internet, and hopefully SOON U-Verse will be available. When the teck for at&t was at my house to install interenet, he did say that he saw the lines dropped for U-Verse...so hopefully very very soon I can fire comcast all together!!...I would love to tell the teck to cram the boxes where the sun doesn't shine today when he comes to my house again to figure out why my DVR isn't working and none of my boxes will bring up the ON DEMAND feature..this is the 4 time in 2 months this problem has occured, and we have burned through 3 DVR boxes, 4 in 1 bedroom and 2 in another!!

Please hurry U-Verse!! we need you!!!

ID
#178126 Review #178126 is a subjective opinion of poster.
Location
Elmhurst, Illinois

Comcast - After paying my bill, my cable was shut off

I paid my cable bill on 04/01/2010 just prior to travel for a week. When I returned on 04/11/2010, my cable was still off. I called Comcast and was told that they had permanently disconnected my cable on 04/02/2010 even though the check was in the system. They did not cash/process the check until 04/05/2010. Even after the payment was processed no attempt was made by Comcast to reconnect the service. I phoned their CSR department and was told that the account was active and I "should have everything working", to which I replied that I did not. After several phone calls as well as their insipid "on-line chat help" there has been no resolution to the problem. What I was told was to basically take a day off from work so I could go to the local office and try to straighten this out there. When asked about a credit for the 2 weeks of no service, I got no response, only that my new bill was in and needed t be paid before the end of the month. Unbelievable how they can be so callous and get away with it.
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1 comment
Anonymous
#200865

Comcast took $450.00 in payments from me in 4.5 weeks and then shut of my cable, too. I was lied to a bunch of times and given phony names on at least three occasions.

They could care less about their customers and are robots once you get them on the phone. And if you say anything they don't like, they put you on hold indefinitely until you hang up out of frustration.

ID
#178048 Review #178048 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Product
Comcast Account
Loss
$200

Comcast Slow at Closing Account and Handling Lost Equipment

If you owe Comcast money, they are on you right away, but if they owe you money, they will take a long time, and require a lot of prodding to correct the issue. We had a fire in our house and moved to a different place across town while our house was being repaired. We had Comcast triple play and wanted it hooked up in our temporary location. Comcast disconnected us from our old house and reconnected us to the new temporary house very quickly. I was asked to bring the original cable equipment to the temporary house for pickup by the technician who installed triple play in the new house. He gave me a receipt showing the returned equipment. Three weeks later I get a bill for the old equipment ($480.00) as if the equipment had never been returned. I visited a Comcast service office and they made a copy of the receipt with the equipment serial numbers, made a report, and apologized for the mixup which should be cleared up in 10 days. I can monitor the account by phone and nothing is resolved after 10 days so I return to the office. They see that nothing has been resolved with the account so they do the same thing over again and apologize again. They also tell me that the customer phone rep should not have had me take the equipment to the new home since it is in a different service area. A week later, I get a post card saying my claim of returning the equipment has been accepted and any change to the account will be reflected 30 days from the date of resolution which was Feb 4. I am due for a refund. I waited 40 days, and get the same bill for the equipment as if nothing has happened. I called a service rep and they have a record of everything that has happened, they indicate that the account was never updated and apologize for this and say they will have to fix it. The account is finally updated 2 to 3 weeks later and a refund is applied to my new account. It took about 60 days to resolve this issue which should have been resolved within a week after my first visit to the customer service office and 90 days from the initiation of the new account. This should have never have happened in the first place but from reading other complaints, it happens quite often and takes longer to resolve if ever. When it comes to billing matters, Comcast is awful if they owe you money. I have had time and a stable living situation so I could easily pursue this matter, but if someone moves out of state or goes into the military, it would be much harder to resolve a billing issue. I am neutral right now because the issue is resolved but I was "pissed" until it was resolved. To people trying to resolve billing matters, Comcast is like there is a computer preventing changes from being made and its like you hit a brick wall trying to resolve things. What should take week to resolve (partial steps should take a day) takes months and only with prodding.
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ID
#177890 Review #177890 is a subjective opinion of poster.
Location
Auburn Hills, Michigan
Product
Comcast Account

Comcast poor customer service

I have had Com cast since March 09. In June of 09 I moved and it has been a problem ever since. When I moved apartments they did not schedule my cable transfer correctly so I was without service for several days. Instead of taking responsibility of the mistake they never apologized. It took many phone calls (7) in order to get it resolved. The calling was done on my part. I made the horrible mistake of moving again and Com cast instead of disconnecting my cable at my old address (which by the way had no power!! therefore you could not use a TV, etc) they continued to bill me not only for my old address using my new address to send the bill but billed me for my new address too! I have been working to get this resolved since December 2009. We are not in April and up until 03/26/2010 did they claim to have it resolved only to find out they did not. No one has yet to apologize or explain why or how things happened. I have gone through 7 hours of phone calls...endless "customer service reps"...that term escapes me!!!...and still had to pay what was on my bill! They never refunded my account for the double billing or the late charges that were accessed because of their mistake! I have now resulted in emailing them several times a day. When that will not work I am going to start writing letters to not only Com cast but my congress man and state rep. Companies such as this cannot continue to rip customers off! Just because they are a large company does not mean they can treat customers any way they want to!!! Someone must be held accountable...If you climb the executive tree high enough it always lead to one man/woman. Everyone in business has to have a person at the top. I will eventually find that person if it takes till next year. This problem is not going away.
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ID
#177845 Review #177845 is a subjective opinion of poster.
Location
Rincon, Georgia
Service
Comcast Service Transfer

Comcast Cable bills

Fool me once shame on me fool me twice SHAME on you.I pay my Comcast bill by credit card so I rarely review my bill for T.V. & high speed internet. I came across a charge for modem rental. I've had my own for years. Best I could find I've been paying this charge for seven months. My first call to "customer service" I was told they could only go back 2 months. My second call they went back 7 month but would have to have a tech verify I had my own modem. The tech did but I couldn't get my refund on my third call I hit a stone wall. My letter to corporate president did eventually get my full refund. So now I check my bills found that for the past five months (OK I'm not very good at bill checking)I've been charge for cable TV box's that I don't have SHAME ON THEM!! My first call has produced my refund. Please check your COMCAST bill!
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4 comments
Anonymous
#134386

When will Com cast stop the "NEW" cost bs. How are they not a monopoly?

Verizon does not service my area any longer, As I was rudely told to by Com cast customer service. Now they add digital TV they want to bill me 1.99 per TV in my house?

just to get cable I am already paying for? I think they are a money sucking greedy

Anonymous
#131022

I too recently checked my bill when a new rate increase letter came,I have standard cable. The cost for standard cable DID NOT macth any of the costs for cable service,so I called only to be told that I was"grandfathered into the original contract" which was a higher rate than any shown on the list!

Worse yet when they transmitted an analog signal I was getting HD tv, now that they have changed to digital HD is a whole new tier and will cost me more to get what I had before.

They say I was getting HD in error and it was corrected in the change over. I say people went out and bought new tvs when the broadcasters were required to transmit in digital and almost all tvs are now HD so comcast hooked everyone on HD then removed it so they could charge more for something thats already in the cable system but turned off for people who don't pay more

Anonymous
#130746

have had horrible customer service with comcast mutiple billing issues have paid over 600 dollars to comcast since service was installed jann 22 and it is barley april 6th no other cable is offered where I live.

Diane
#130399

ALWAYS, ALWAYS check each and every utility bill, especially phone and cable bills. In 4 years with Verizon I received 3 correct bills.

Always overcharged. Logged over 100 hours on hold or being transferred and then hung up on. My neighbor checked their bill and realized they had been paying for someone elses internet for months.

They got a refund. Now I immediately file a complaint with FCC and get quick results.

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ID
#177386 Review #177386 is a subjective opinion of poster.
Location
Reston, Virginia
Service
Comcast Internet Service

Comcast doesn't honor signed contracts.

We are a registered charity in eastern TN. We have a signed contract with Comcast Business Services to provide cable & internet service our site in Greeneville, TN. Comcast came out, surveyed the location, and told us it would be no problem to provide service. Their sales team gave us a contract, which we signed, and it went into their system. Internet service is critical to our operations. When we asked to start the install, Comcast refused, stating that it was now "not approved." Repeated calls and emails to the sales team and regional construction manager go unanswered. Calls to Comcast Sales simply result in no action. There is something to be said for a company that refuses to honor a signed contract.
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ID
#177275 Review #177275 is a subjective opinion of poster.
Location
Camden, New Jersey
Service
Comcast Internet Service

Comcast - Norton Antivirus

After installing Norton Antivirus, new program for Comcast. Someone suggested to delete Java or dump Java temp files. Thank you for the response and help. But I don't have Java on that laptop. Java was removed a year or so ago. I don't find it on the computer. Any other ideas? Turbo tax has doubled in size in the last 3 threes. I just loaded Turbo tax and a few weeks later loaded Norton. They were the only changes to this laptop. I don't know where the problem is. Help would be nice. I will call Norton to see if they have any suggestions. Thanks
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6 comments
Jessel
#932426

I can see you figured out some great symptoms if my PC are attacked viruses or malware. Most of them are really applicable but do you think Loss of hair and sleep has any vital symptoms to detect viruses or malware?

We are C-Net is an award winning network support and computer repair company, providing outstanding IT solutions. You can visit us at Utica Computer Repair

Anonymous
#382309

System restore can have a lot of issues depending on what you running... antivirus software has especially.

My advice would be to always use system restore from Safe mode, which you can enter by hitting the F8 key right as Windows is booting up. You'll have much better luck by doing that.

Anonymous
#382308

System restore can have a lot of issues depending on what you running... antivirus software has especially.

My advice would be to always use system restore from Safe mode, which you can enter by hitting the F8 key right as Windows is booting up.

You'll have much better luck by doing that.

Computer Repair Melbourne

Anonymous
#255411

i need norton to download their norton antivirus on my pc thanks

Anonymous
#139667

:sigh Why do I have to put in a cd disc and scan to protect my files when I have Norton? mkoustas21@comcast.net

Anonymous
#132713

Careful - don't scan your email with Norton - it corrupted my outlook 2007 file! Great.

Talked with Comcast, who forwarded me to Norton who forwarded me to Micro Soft.

Finally got it working, but then had problems on my desktop.

Next week - spend 2 hrs. on the phone with India tec support, had it fixed until we hung up the phone, and then the desk top problem getting intermittent email.

So, desktop email is only working somewhat. Laptop email is working great.

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ID
#177151 Review #177151 is a subjective opinion of poster.
Location
Waterford Township, Michigan
Loss
$200

Comcast

3.26.10 Hello, My account # 8495 75 261 0316862 On March 3 of 2010 I made an actual switch from AT&T to Comcast Business. As I waited for application to be "approved " from February 1 of 2010 till March 3rd. I been told that this is a time required by FCC to transfer my account from AT&T and my "800" number as well. I had mine "800" number working for 10 days, and then… it's stop on March 12. According to Comcast employees, I never filled up an application. In mean time I have all the copies of such application and I have a transmittal records of such application been faxed to your representative. Now, TWO weeks past and "800" number still floats somewhere. In mean time customers who, are visiting mine website can not call me and feel very unsecured place the order on website with on line store, that have disconnected "800" number. Your customer reps do not call back. I will take this issue as far as you let me to take it. It is hard to believe that in my area only one cable network provider who is not capable to make a simple application. Where is your customer service??? Alex Lvovsky www.thetennisdepot.com 954 925 8875 03.31.2010 Still no results. Oh! Actually, one Comcast employees told me that I SHOULD go back to AT&T to get my "800" number back and then transfer back to Comcast. Comcast is no longer able to retract that number. My questions are still same. How did it WORK for 10(!) days? I think this issue gets more interested on daily bases. I will forward this Email to AT&T, TV station and local State senator. Let them know how Comcast interpreted word "service".
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1 comment
Anonymous
#130315

I had them come to install the bundle pack. internet, phone, and cable and they only brought the stuff to hook up the cable, then I had to wait a week for the other services to be hooked only to have them be 4 hours late.

Then I got a bill 2 weeks after the first installation for $150 and I had already paid $127 all for the bundle package that is $99 a month.

Almost $300 in 2 weeks? Crazy

ID
#176851 Review #176851 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida