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Comcast just a longer word for MORONS!!!!!!

I ordered new comcast TV service. I scheduled my appointment and the installer was supposed to be here between 4-6pm. As 6:30 rolled around I called Comcast to see if the tech was running late or just packed it up for the day. I was told I be recieving a call shortly about 30 minutes or so.....Well when 8 rolled around I called Comcast back up where my call was answered by someone who barely spoke english. I got transferred to a supervisor who looked at my account and said that someone had tried to call me but it went to an answering machine. I had no voicemails or missed calls on my phone. After some discussion I am now having to wait another week to get my service installed. The worst part is they're the only provider in my area so I can't ditch them and go to someone who has their stuff together. Thanks Comcast
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1 comment
Anonymous
#515527

The cable guy is always annoying and never on time... Ohh comcast.

Review
#332945 Review #332945 is a subjective opinion of poster.

Comcast is the WORST COMPANY

I have had to use Comcast for nearly the past two years since moving to Mt. Pleasant, SC. Their service is awful, their internet speed is poor and I have the highest speed you can buy. Their technicians are sub contractors who break what they come to fix which results in many return calls. The Xfinity second tier tech support is in the Phillipines and I cannot understand the people. They are also only allowed to follow scripts and do no thinking on their own. KNOWLEGY PLEASE COME TO MY AREA SOON . I want to get rid of Comast as soon as I can Sue
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1 comment
Anonymous
#609523

Boy, did I make a HUGE mistake switching over to Comcast. HORRID customer service.

Internet constantly dropping and SLOW. DVR never has worked. Bills always wrong. OMG!!!!!!

2 months and I have HAD IT. Looking into other options right now!

Review
#332735 Review #332735 is a subjective opinion of poster.
Loss
$3000

Comcast in Jacksonville, Florida - Worst internet experience ever

I have had comcast internet for about 9 months and 6 months of that was with the signal dropping about 5 times an hour for anywhere from 5 to 10 mins. finally they were able to figure out that the wires they were using were bad and replaced them. Now our modem is going bad with the ethernet port. I call to have a tech come replace the modem and he comes out replaces 2 more lines doesnt touch the modem and says "there its fixed". needless to say he was full of ***. I now went and bought my own modem and they cant connect it over the phone so i set up an appointment for them to manually come out and hook it up and they dont show up, but not only that when i call them about it they say its my fault that I didnt respond to the verification call which of course i did or i wouldnt have been calling their *** ***. All this aside what *** me off the most is that no matter what you've been through they continue to tell you to calm down, that "we are sorry", and that customer service is their number 1 priority(what a *** joke). to sum it all up *** comcast i would rather have {{Redacted}} removed through my *** then deal with these incompetent *** heads. thanks for the vent I feel alot better, but still *** comcast.
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#332357 Review #332357 is a subjective opinion of poster.

Comcast in Minneapolis, Minnesota - Would not shut down cable service.

Called to shut down tv cable on the 12th. Said they would not until the 15th. Called on the 16th, they still had not shut it down said they did not know I made a request and would shut it down now but charge me . Also told me to get their junk turned in within one week. Had to redo the modem for internet service which I still had becuse they said they did not have it in their system and it was not working. On the 12th I asked for a cheaper internet plan and they said they would change that. Of course they did not and were going to charge me for the expensive service I did not need or want. Good luck to anyone trying to deal with this rip you off company!!! Joe
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#332284 Review #332284 is a subjective opinion of poster.

Comcast in Blackstone, Virginia - Witholding my refund

Comcast provided us with receiver and remote, and internet devices to connect online with their bundled cable/internet service. We had their equipment for 3 years and the internet service box had to be replaced >6 times and everytime they say somebody gave you a defective box ( how many somebody do they have?) We moved after 3 years and switched to sattelite services. All of comcast's equipment have been returned and we have receipts to prove that. That was in March of this year. It's now July and they keep saying we'll get our money back. We asked to talk to a supervisor- they had the gall to say they don't have as supervisor at their main offive in Charlottesville, VA. Yeah, right!!
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Review
#332196 Review #332196 is a subjective opinion of poster.
Loss
$200

Comcast customer service is awful

We have been having trouble with our cable box going in and out intermittently for about 2 weeks. Called the first time waited approx 20 minutes to speak with a representative who was not helpful or intelligent and could not find a fix. Then we scheduled a technician to come out and this person did not show up. We called again and waited 29 minutes to speak with a rep who was again unable to fix it. Scheduled a technician to come and I guess we will see if they show up. Not only was customer service awful, but never once did they apologize for the error, not once did they thank me for my business, and in three years of issues they have never been helpful except for one time. **** Comcast
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Review
#331957 Review #331957 is a subjective opinion of poster.

Comcast Installation Experience

Cable installer never introduced himself when he arrived. We requested that he remove all old cable wires from the previous cable company. Tech said that he would use the existing wires (old wires) to install Comcast boxes. When we stated to him that we will not get the service done, he got on his phone. He called in two more technicians to do his job duties for him. The 2 technicians performed his duties properly by installing wiring in the basement & bedroom. Original tech dealt with outside & den wiring. The den wiring is all wrong(wrong colored cable-we requested white cable wiring inside house). Tech never properly stapled wiring in den around molding of wall(black wiring hanging all out in back of TV) and he did not install enough white wiring around the wall for the sake of moving TV from one side of the room to the other. On Demand was not even installed in the main box on the den TV when it was stated that it came with the package that we have. Tech said that On Demand will be updated on TV later tonight. He then said that he would go outside to reset On Demand for the TV in the den. He proceed outside and never did reset ON Demand. All three techs left the premises when I thought they were going outside to reset ON Demand & drove away in their individual trucks. This experience was horrible. I am really thinking about disconnecting my new service that was just installed with Comcast based on the events listed above from the original technician. I completed the survey questionaire on phone with 4's & 5's based on the service provided by the two technicians that the original tech sent in.
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Review
#331528 Review #331528 is a subjective opinion of poster.

Comcast is stealing from their loyal customers.

In my 7/1/12 bill, a movie that I've never heard of was billed to my account - never have I ever watched a movie that I've never heard of at 1:58pm on a Monday afternoon. I do work for a living. And I'm really not trying to get away with anything here - it is only $7.99 (that is rightfully my money) that Comcast is stealing from me. But apparently every employee has been told to drink the kool-aid - "I'm very sorry but I can't credit your account for this movie". So multiply $7.99 by a whole bunch of other people in my shoes... thanks Comcast for generating revenue by stealing from your loyal customers.
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1 comment
Anonymous
#514695

Similar problem here, times 10. We've had over 30 movies billed to our account since the initial installation of the bundle service on 6/20/12.

We both work full-time and are home approximately 7-10 hours in the evenings and rarely, if ever, on the weekends. We have literally spent 8+ hours both on the phone and speaking to "executives" via email and keep getting the run-around.

It's the same story, that they can't offer a refund of the charges and of course, there's no real way to "prove" we didn't order anything. Needless to say, I have a competitor coming the first of August to replace Comcast's services and they can take their outstanding charges and shove them.

Review
#331422 Review #331422 is a subjective opinion of poster.

Comcast wants a ground at an electrical box.

My home has 4 electrical boxes one has the meter of course. it is also the furtherset away from the street connection and to get to it is 30 feet of concrete with a hydronic water heating system. I did not feel good about attempting to bore *** to that one. The one that was chosen by the installer is the closest. it has the same ground wire as the main box Their all conected to each other. The one that was installed to, further installation of the other compontents personel didnt approve of. He called his supervisore. He wanted me to pay for an electric inspection to verify it was a ground. If these folks dont know what a ground wire looks like in a power box, beware of what else they dont know. I really dont want them in my home rewiring whatever it takes. Also, the cable installation guy was told there is sprinkler lines under the concrete. I showed him. It did hit a line, i only found this out after their final installation person gave up today. A week went by not knowing I had this broken line under the concrete. Comunication is difficult to get the work done let alone they dont respond to the damaged they caused my sprinklers and dead grass now. Ill can not do business with such stupidity and ignorance at ever turn.
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Review
#331346 Review #331346 is a subjective opinion of poster.

Comcast raising rates roller coaster!

for the past year I have been battling Comcast with them raising my internet rates. Each time I call I have to go through several people before I can get a supervisor to complain to. After several minutes of negotiating and threats of me dropping them, they agree to provide me a 6 month "special" deal. I agree and life goes on. At the end of that 6 months.... again my rates raise up at least $20. It is a ridiculous roller coaster game that starts over again. And I am tired of it. Not to mention, I only have the low speed internet only deal and IMO is not worth the $42.50 they charge each month in the first place. If people do not begin to complain about their outrageous high prices, they will just continue to rape us. if enough of us Boycot them and complain, it will change for the better. Do people really understand the true value of a dollar? Think about it... Comcast cable systems have been in place for decades, their server systems are paid for by now, and only upgrade their hardware when needed, which means for the most part their infrastructure is well paid for by now. Which means they have HUGE profits! High speed internet and cable TV should not cost more than $20 per month! Period!
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#330988 Review #330988 is a subjective opinion of poster.