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Comcast channel inconsistencies

Comcast says that channel 221 is lifetime movie network. It turns out it is ESPNU. I tried to call comcast twice. The first time they rebooted my machine. The second time, after 9 or so hours, they kept hanging up on me. I'm only trying to tell them that they have an issue with their broadcasting. Why are they treating me as if I am an incompetent person that doesn't understand their system? I am a programmer myself, and I just wanted to make them aware of the problem with their system. They have locked me out as if I didn't know what I was talking about. All I wanted to do was to make them aware of the problem. Instead I was treated as someone who didn't have a clue as to how their operation works. I would expect that as any good company they could at least as if they were their customer. Instead I was given the generic runaround like any other company would have given if they outsourced their company support to India. I would think that they would at least have contingencies should that happen. If anyone has a problem with outsourcing then that's me. If a company decides to outsource their help desk, shouldn't they at least give them a way to support issues that they can't deal with. Shame on you Comcast. If you're going to outsource your tech support, the least you can do is train them in what to do when you are at fault.
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#334529 Review #334529 is a subjective opinion of poster.

COMCAST SUX!!! THE WORST COMPANY EVER!!!!

*** Comcast (normally i would start a email with DEAR but there's nothing DEAR about *** COMCAST, By far this company sux!!! As consumers and customers there's nothing we can do about this company...it's straight up a MONOPOLY and government should regulate it. It's criminal what and how they treat customers. it's even a waste of my TIME writing this buillshit about comcast. Does anyone know or how to file formal complaint to this *** company. If any angel could hear our prayers please DESTROY this company financially!!! As customers, we are so limited in cable service due to areas that we live and it sux to have *** comcast!!!!
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#334325 Review #334325 is a subjective opinion of poster.

Comcast in Fleming Island, Florida - Switch day off to meet cable man for repairs

COMCAST BUNDLE . It is Hard to believe I took the day off to meet the cable man to hook up the hd as promises. Was given an appt and Told to be here 0800-1000 Tuesday . 1015 noone shows, I call to find out what was going on. There was never an appt, no hd box was orders, no free hbo, and noone is coming, The sales person I talk to told me it is not showing on my record. This has jacked up my entire day. That bundle deal I got when I move is not worth it. We have been direct tv customers for ten years, and never seen so many messup with this initial order. Not to mention I waitied a week for my sons cable box to get reprograms, the initial installer never connected it, poor poor service sad.
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#334294 Review #334294 is a subjective opinion of poster.

Comcast in Portland, Oregon - Worst service I have ever experienced

I have been a comcast service member for many years consistently shocked at how horrible their service is. Their customer service representatives are consistently rude and when you get a nice one there is nothing they can do to help. I have tried mulitple times to make payments over the internet they consistently get kicked back because of whatever, so instead of notifying me of the issue they disconnect services when I try to pay by phone they want to charge me for an issue they are having with their system. This has been another day that my time has been wasted speaking to a rude Comcast Customer service agent. I am shocked that another company has not wiped this awful company off the map. Horrible service all around from the reps to the actual service.
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1 comment
bbnelson
#517859

I have hated Comcast since I got their services. Unfortunately I am forced to have them as satelitte in my opinion is inferior and I cannot get AT&T U-verse yet. Sigh, I feel your pain.

Review
#334082 Review #334082 is a subjective opinion of poster.
Loss
$2000

Comcast in Germantown, Maryland - Would like to know why this computer has unlimited commercials

Not only are the commercials distracting (when you are tryin to work ) now these not wanted reminders flash. Using the reference pages is next to impossable. I pay for comcast each month I do not want to see commercials, the TV has a ton of those. The only thing with out a commercial is the phone and I'm waiting for Comcast to find a way to do that. I don't need one hundred words to get my point across but you do. Why???? Have IQ's droped sharply in the United States or do you need everyone to repete the sentance over and over like a record.
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#334063 Review #334063 is a subjective opinion of poster.

Comcast Rip Off

So I recently signed up for internet through Comcast. They took almost 2 weeks to come and install my modem so I called and complained, ok they said they would wave the $35 installation fee. Well two days after the installation I checked my account online and have a bill for $137 dollars, just for internet service?! My internet rate is $29.99 for 6 months, and the installation fee was waved, why the outrageous bill?! Well, today is Sunday and yep, their closed. I'm calling tomorrow to complain! I'm disabled and live on a fixed income! I can't afford this!
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#333903 Review #333903 is a subjective opinion of poster.

Comcast living up to reputation

I'm new to Texas and everyone told me Comcast was horrific. Unfortunately, no other choice in my neighborhood. Install scheduled for this morning and they've already called to say they are going to be 2 hours late and did I want to cancel. I suppose they are consistently bad. Everyone warned me. Not surprising that they lock you into a contract. If they had great service at a great price, it wouldn't be necessary. I will keep them until AT&T U-verse is in my neighborhood and then happily pay the fee to get away from them. I have gone without TV and Internet for months because I ran into similar issues at move-in. I decided to defer the stress. It is pretty bad when someone chooses no service over your service.
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1 comment
Anonymous
#524909

When my cable person showed up, he had the wrong boxes on his truck. They charged me more for the boxes until I took all of the equipment back to their office and exchanged it for the correct one.

Then, they billed me $30 for shipping! I called and they said, well, did we ship the boxes to you? Um, you don't know ***? No, the boxes were supplied by your technician.

Oh, someone must have keyed it incorrectly. Wonder how many people they rip off that way?

Review
#333616 Review #333616 is a subjective opinion of poster.
I signed up with comcast 5 months ago because of a $300 gift card promotion they were running. After calling almost every month to ask about the gift card, today I was told that I am not entitled to the gift card because it was not in the system. I've spent over 6...
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3 comments
Anonymous
#732875

I signed up on-line in Oct 2012 and again in Jan 2013 when comcast sent me another request canceling my first contract; why I don't know; for 149.99 a month for 1 year 179.99 a month for the next year with a $250 prepaid gift card. Trying to get this card is proving extremely difficult, have spoken to 6 people who have told me the rebate request was inputted incorrectly and that they each fixed it, the Executive Customer Relations Dept said I didn't sign my on-line agreement; but I did and copied the form which I am sending to the Attorney General of my state alone with a formal complaint.

I have also filed a complaint with the BBB and will continue to explore any avenue to resolve this matter. :(

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Review
#333500 Review #333500 is a subjective opinion of poster.
Loss
$300

Comcast in Savannah, Georgia - Gave me business number that is already in use

And said they would call me back with a new number. Well 3 days later NOTHING. I called them and showed the *** when I called it dialed out to a number already in use. Even the guy who picked up said this is the third time they have assigned his number out! What idiots! Now while on the phone I said "look i just need a new number!". He said "let me check something". What the *** is there to check? I am not even a tech for them and it does not take a genius to figure out I JUST NEED A NEW NUMBER. So then of course right when "he was checking something" he hung up on me. I can't even tell you how pissed i am. I want my money back phone cancelled and internet which I pay $260+ b/c I have 50mb/sec internet + business phone. They suck!!!
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Review
#333489 Review #333489 is a subjective opinion of poster.
Loss
$260

Comcast managers should all be fired for their inept training of personell

I'm WAAAYYY to pissed off to give to really entertaining dialogue and details of a problem that just won't go away with their billing system. To put it short: a Comcast telephone customer service rep signed me up for a protection plan 3 months ago without my permission. Isn't that illegal? I have had to call each time my bill comes to get it removed. I'm told each time that it has been resolved, but each month the charge is still there...gathering late fees along with accumulated threats to cut off my service. I short paid my bill each month and always pay all my bills on time. Todays call got me so MAD that I lost it and told the CSR to "F" himself! I can't believe I stooped so low. I don't think I've been that upset with someone since I was a kid forty-plus years ago. Perhaps I should make threats and get the attention of the FCC, or better yet the FBI. Then then idiots in the media would get word. In the end I'd go to jail....THEN MAYBE an executive would take notice and realize that the company has VERY SERIOUS management problems. After all, the managers are supposed to select and properly train the people that directly communicate with their customers!
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3 comments
Anonymous
#1297372

I agree with you. Even if you get the local office it is not much help.

Nana24
#528860

I had a similar problem. Found out when I pressed the option for billing, I kept getting Costa Rica, the Philippines or a Convergys call center employee who said they issued the credit and never did.

I finally posted a complaint on the Xfinity web site and got hold of an email address of We_can_help@cable.comcast.com.

I sent them an email and someone from my local call center called me and resolved my issue.It's worth a try. The reps on the phone are worthless, unless you get an actual Comcast employee who knows what they are doing.

Anonymous
#517561

I would advise you to contact the Public Service Comission in your state about this.

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#333460 Review #333460 is a subjective opinion of poster.