Latest review first
Comcast wants a ground at an electrical box.
My home has 4 electrical boxes one has the meter of course. it is also the furtherset away from the street connection and to get to it is 30 feet of concrete with a hydronic water heating system. I did not feel good about attempting to bore *** to that one. The one that was chosen by the installer is the closest. it has the same ground wire as the main box Their all conected to each other. The one that was installed to, further installation of the other compontents personel didnt approve of. He called his supervisore. He wanted me to pay for an electric inspection to verify it was a ground. If these folks dont know what a ground wire looks like in a power box, beware of what else they dont know. I really dont want them in my home rewiring whatever it takes. Also, the cable installation guy was told there is sprinkler lines under the concrete. I showed him. It did hit a line, i only found this out after their final installation person gave up today. A week went by not knowing I had this broken line under the concrete. Comunication is difficult to get the work done let alone they dont respond to the damaged they caused my sprinklers and dead grass now. Ill can not do business with such stupidity and ignorance at ever turn.
Comcast raising rates roller coaster!
for the past year I have been battling Comcast with them raising my internet rates. Each time I call I have to go through several people before I can get a supervisor to complain to. After several minutes of negotiating and threats of me dropping them, they agree to provide me a 6 month "special" deal. I agree and life goes on. At the end of that 6 months.... again my rates raise up at least $20. It is a ridiculous roller coaster game that starts over again. And I am tired of it. Not to mention, I only have the low speed internet only deal and IMO is not worth the $42.50 they charge each month in the first place. If people do not begin to complain about their outrageous high prices, they will just continue to rape us. if enough of us Boycot them and complain, it will change for the better. Do people really understand the true value of a dollar? Think about it... Comcast cable systems have been in place for decades, their server systems are paid for by now, and only upgrade their hardware when needed, which means for the most part their infrastructure is well paid for by now. Which means they have HUGE profits! High speed internet and cable TV should not cost more than $20 per month! Period!
Comcast Ain't doin sht
Its been like months i been lagging do to the internet i even switch the modem had to go over there and get a new one because they wouldn't bring it or else they charge me, Contact a technician online they always tell you the same *** and to restart the modem but the problem is not the modem or my pc is their freaking cable they refuse to replace because they said we already had one install but supposedly i think their suppose to replace everything every time you move or set up a new connection in a new place. Been months and still not fix my ping goes high every few secs and internet just starts to lag and stuff. So whats the point of high speed internet paying for all this *** that doesn't work properly like it support to.
Comcast Gift card rip off
was promise 100 gift card from comcast after 3 month, i call told them i never got gift card , tpld my check site wheresmyrebate status look , site said no record found , i email them told me takes 15-18 busniess days , still never got card !!! i call comcast again told me today after 5 months that iwas few days past due date even thou i paid bill in same month i got get the gift card i was told if i cancel my service i after to pay early termation fee all be warn on false and misleading promotion from comcast
Comcast online chat sucks!
Comcast keep charging for monthly modem fee $6. when i found out, i bought a $80 modem and replaced the old one. (same brand and same model number) When i try to activate the new modem online (i have to do this because that is the only web page that comcast allow me to go), i got nowhere. (failed to activate message repeatedly) However, I can open the online chat function using the new modem. Then I chatted with 2 different technicians for nearly 2 hours 5:22 to 7:18 pm using the new modem and could not resolve the issue (i.e I could not browse any other website). I finally got connected online by calling comcast technician (of course another 7 minutes of wait and listen through their advertisement) Comcast claim that they do not have record of the chat. But I do. I began taking screen shots one hour into the fruitless chat. What a service! Their customer guarantee is totally worthless!
Comcast in Washington, District Of Columbia - In their words, "We only did the first half"
I have been dealing with this issue since March. I sold a place, and moved temporarily into my son's house. We hooked up phone service through Comcast, and used my number I have had for 20+ years as a second line. I questioned them so many times, and made so many calls making sure I would have no problem switching the phone back to my name. LOL! Of course there won't be a problem. When I moved, they couldn't transfer the number? Why, because it was my son's number. Son has to be there to okay it. We okayed it together on the phone about 3 times. I say 3, because I have to allow for the hang ups. Love that. I don't have a cell phone, so I really needed this phone. Finally they decided 3 days after I moved, I could have a temporary phone number hooked up. Awesome. Nope, we can't forward your calls. What? Then after about 12 days of this b.s. I call them back, and get my phone calls forwarded; and tada I can have my old phone number. Did I mention the temporary phone number they gave me belonged to someone who had creditors calling? But, wait there's more. Now I have 2 phone numbers coming into the house. *** me, I asked them to remove the temporary phone number. They did, and then they also removed the ability for anyone to call me on my old phone line. After calling 3 times today, and saying I cannot receive phone calls.........I am told they only did the first half of the fix, and it can take up to 72 hours to fix. I loved that every single person, when I asked for a supervisor, asked if they could have one call me back! I wish! Nope, they can't call me back, and neither can anyone else. I can not say how much I can not stand this company. Thanks for the rant.
Run away from comcast- no customer service!
what can i say. constant errors in billing (never charging less, of course). NEVER keep their scheduled appointments. dont even call, just blow you off. service always goes down. multiple departments to deal with and it seems like their policies and computer systems are different, because they say totally different things RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!! RUn AWAY!!!!!
This is by far the worst company i've ever had to deal with and i've had some doozies in my time. Comcast ran a line across my yard, promised to have it burried in 5-7 business days, it's now going on 3 months with that *** cable still laying out in the yard. I call every week about it and I get the same answer, that it'll be 2 weeks before it can be done. They're rude and on top of all of that they're ignorant. Our internet goes out at least once a day and they're cable and equipment leaves something to be desired as well. I cannot stress enough how much I despise this company. OH and by the way if you don't continusouly update your bill it can get to upwards of 250+ I have to call every month and ask why our bill is so high and all I get is "oh we're sorry, let me fix that for you..." Go figure you freaking theives, backstabbing arrogant, jerks and that's saying it nicely. I LOATHE them!!!!! If you decide to use comcast for anything just throw your paycheck into the fire, it'll be less painful, or maybe go jump off a cliff, that would hurt less than dealing with they're horriffic customer service.
Comcast in Fayetteville, Georgia - Horrible experience with activation!!
My order wansn't generated correctly, and while the technician was at my home they corrected the order. But as the technician went to finalize the order he couldn't activate it because the representative cancelled the order and transferred the install to another technician for several days out. So that technician had to pull out everything he set up. Upon reschedule the technician called after the appointment time to ask to reschedule again because he didn't have the equipment to complete the install. Needless to say I've been at this for over a week with no results!
I installed a new modem to hopefully resovle the connectivity problems I have been having for years. Worked with Evah Jonson and Robin Brian to resovle issues after the installation. I still cannot send e-mail from 75% of my accounts. This is only the last non-service...
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