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Comcast 12-hour service window, useless customer service email

my dvr has faint lines showing across the picture on every channel, and a faint buzzing sound as well. the tech that installed it said that it was an issue with having so many devices plugged into the same outlet. a couple weeks later we've moved plugs around and no change. now i'm asking for a replacement dvr, not only because of what i mentioned above, but because a friend of ours has a new model. i don't know why we weren't given the same upgrade. i emailed them to ask for a replacement, they emailed me back saying in so many words "go ask our live chat". which is par for the course with comcast, but i always try anyway, because i don't want to use their live chat. i want to email, go about my daily business, and find a helpful response later. not sit and listen to the phony friendliness of their chat techs. but the best part, the service window in which a technician will come to replace my dvr is from 8am to 8pm. TWELVE HOURS. he'll call 15 minutes before he arrives, if i'm not there the appointment is cancelled... TWELVE HOUR WINDOW. I may be over-reacting, but i'm pretty sure that is like, the stuff of legends, it's the end of the campfire horror story, it's the monster under your bed. 12 hours? What a bunch of ***.
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ID
#183199 Review #183199 is a subjective opinion of poster.
Location
San Francisco, California

Comcast cut off last 3 minutes of BONES season finale!

Comcast has done it again. Cut off the last 3 minutes of the season finale of Bones with their own Xfinity commercial! What is wrong with these people. This is not the first time they have cut off a program too early. Isn't anyone paying attention? Both times it has been their own Xfinity commercial. This is not the way to keep customers. How hi-tech can they be and keep blowing a simple timing of commercials. This is becoming a real problem....Is anyone accountable? They are rapidly becoming a joke in the industry. Direct TV, here I come.
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5 comments
Anonymous
#150947

my recording missed the last couple of minutes, too, with a cutaway to Fox ads; but, since I recorded with a dvr from AT&T, not Comcast, the fault wasn't with them.

Anonymous
#146443

An entire season of Bones, some 22 hours, filtered down to a critical 30 seconds, towards the end of the session finale.

At 8:58, Comcast blurted an Xfinity commercial over the critical dialog between Bones and Booth, likely by mistake, but that was a huge mistake. Someone was clearly sleeping at the wheel.

I called Comcast customer support the next day, to let them know about their blunder. They gave me the phone number to my local CBS affiliate to complain, as though they were the ones who injected the Xfinity commercial. And Bones isn't even a CBS show. What an ***.

I called back and asked for a supervisor. I was left on hold for over 30 minutes, and the supervisor never answered. What a ***.

I think the next move is to contact Fox, to let them know that Comcast is screwing with their programming.

Anonymous
#146011

I was Totally PISSED last night!

:(

Anonymous
#146003

My wife and I just watched it on our dvr - wtf?!

If comcast didn't have such a monopoly we'd be switching service today!

Anonymous
#145800

I already sent in my angry letter via the Comcast website. Nice how the commercial was for their own product...

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ID
#182947 Review #182947 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey

Comcast Cuts service w/o Customers' knowledge

Comcast purposely cut our TV, Internet and Phone Service because our line caused an outage to a node. We contacted Comcast 3X's about no service in a 36 hour window and they could not communicate to us why we had no service. We insisted a tech come out ASAP. The tech finds a yellow tag on our line stating Wicked Noise so it was disconnected. The tech goes through the house and tests all of our tv's. He says an analog tv in our basement is going bad, so he disconnected cable from it and service is magically Restored. Why didn't the tech who cut off our service notify us? He was at the house directly behind us. He could have come to our home and done the same exact thing as this tech did and the problem would have been resolved w/o any further service interruption. We work from home and he did not ring our bell or leave a Comcast tag about this issue. THis is poor communication and negligence for a communication company.
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1 comment
Anonymous
#169739

Likely the tech who disconnected you was a line tech fixing an outage, they typically do not go into houses.

ID
#182616 Review #182616 is a subjective opinion of poster.
Location
Bolingbrook, Illinois
Service
Comcast Tv Service

Comcast Screws Customers Again

Comcast has gone all digital as of May 12th and said that customers would get 1 digital box and 2 adapters free. My bill didn't change. Called about it and got 4 lies and then an account exec. Lie 1. You have 3 boxes, 1 is free and is not on your bill because it's free. Fact: I have 2 boxes (1 HD) and 2 adapters. The adapters are free and are listed as such on my bill. Lie 2. Your HD box is free. Fact: My HD charge has not changed, so how can it be free. Lie 3. The digital box charge on your bill is the HD box. Fact: Look at my old bills - Pleeaaasssse. They are the same as this one. The digital box is the first box we had before we got the HD package. Lie 4. Your HD box was free all along. Fact: It's included with the package price. I was told when I picked up my adapters that my other digital box (the orig one) would be free. Now she put me on with an account exec but I had to wait on hold for about 20 minutes. Her bottom line-the free digital box is just for customers without a box!!! After a long conversation with the "account exec", the bottom line as I put it to her was: Customers like myself who have had a digital box for years and paid for it, must continue to pay for it; but the guy next door who got basic services and no box gets a digital box for free. So your long-time digital customers get screwed. She said nothing. Finally, I said right? She said yes! What? Does this make any sense? Just give them adapters!!!! How can they justify giving digital boxes for free and still charging people who have had one? Not only that, but they will install the boxes free of charge or mail them to them.
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2 comments
skissors
#147080

I didn't say an HD box--I said DIGITAL!!!

And yes they are giving them free to those who did not have one. Their own flyer about the change says under "what is the cost" you get one digital set top box and 2 adapters free of charge!

Anonymous
#145033

1 everybody gets 2 adapters for free.

2 they would never get a free hd box unless is was in a package.

3 if they are giving costumers a free digital box its only for a period of time. this might be a promo to get people to upgrade. the adapters give you all the basic channels anyway.

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ID
#182445 Review #182445 is a subjective opinion of poster.
Location
Portsmouth, New Hampshire

I F__cking hate comcast

The only reason this company is in business is because they have a monopoly. Their customer service is ***. They are always rude, and only solve the problem half the time. I just called a guy about my internet download speed. I have downloaded catalogs from CDNN numerous times using Time Warner Cable. The download speeds were always around 250 to 350 KB/sec. My download speed with Comcast is 45. I called customer service to have some obnoxious *** tell me that I didn't know what I was talking about. I had Time Warner in two different apartments and a house in Kansas City. I never had any problems with their service. The internet service was always fast. Now I'm stuck in an apartment in Pittsburgh, and all I can get is Comcast. It took three service appointments just to get my internet service hooked up. Then I bought a Motorola router through Comcast that would not work right.
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ID
#182217 Review #182217 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
Loss
$100

Comcast - Stupidity

I recently replaced a digital converter box with a real cable box because Comcast sends you the converter but it doesn't allow you to view the all of the channels you are paying for (*** #1). Comcast mailed me the new box and the instructions in it were fairly clear, but didn't work because someone didn't set me up to get billed for it (*** #2). I then spent forty minutes on hold because they were more concerned with getting the billing right (Poor Customer Service #1). Today the cable box stopped working because it was no longer authorized. I was told it had not been "provisioned" properly (*** #3). I then asked if I was still being billed for the converter which was no longer attached to anything. I was told I was (*** #4) I asked why not deauthorize it? Silence I then asked if I could mail it back. I was told no that I would have to drive to a Comcast store. There is not a Comcast store where I live so I was told to drive two cities beyond where I live to return it.(*** #5 and God-Awful Customer Service). They mailed a box to me because it was convenient for them but I have to return it in the most inconvient way. If anyone can offer me anything close to Comcast service I would gladly pay double because I want these idiots to go out of business. If they didn't have a monopoly, the American way would drive them to bankruptcy. Comcast sucks!
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ID
#182171 Review #182171 is a subjective opinion of poster.
Location
Kirkland, Washington
Service
Comcast Bundle
Loss
$200

Comcast - Ripped me off even after I discontinued service

My parents had comcast for years and my when my Mother passed away I took over paying the bills. I noticed about every other month they would find a new reason to increase our bill by a few dollars. when I called to complain, they said it was because they had improved the programming in our area. I said I didn't want the improvements, as I ccouldn't tell any difference, but they said that it had to be done. The programming became nothing but infomercials and paid access of pay per view. We had one digital box in the Living room and none in our bedrooms. Then they began to drop channels from TV's that didn't have their digital box attached down from 98 channels to approximately 50 channels, mostly all junk. My Dad is home a lot so I wanted to extend the channels above 100 which I did. The higher channels wereee nothing but repeats of the lower channels, with few exceptions. The service was getting rediculously expensive and all we were seeing were commercials. I dropped them for Direct TV in April. Then they sent me a bill for 7 days of service in May. I called to ask what this was about and they said that the consumer must pay for service until which time they could get a technician to disconnect it from the pole. What a ripoff. This company is a ripoff.
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ID
#182080 Review #182080 is a subjective opinion of poster.
Location
Knoxville, Tennessee
Service
Comcast Tv Service

Comcast gross billing errors & deceptive marketing

I signed up for the double play promotion service through Comcast Houston in June 2009. The promotion was for $24.95 bundle for internet service and free basic cable for 12 months. Since that time, I have received incorrect billing statements from Comcast charging me for upgraded services and equipment that I did not order or receive. I talked with several customer service reps who denied that the promotion even existed and told me that I would be charged a higher rate. I was also told that a supervisor had to review the account and call me back -- no one ever called me. Comcast sent a representative to my residence to retrieve equipment that we did not rent (modem and cable boxes) and he confirmed and made note that we did not have the equipment and that I should not be charged a higher rate for service that we were not receiving. Finally, I confirmed with a service rep that the promotion was valid and that the bill was $24.95 double play bundle for internet and free basic cable for 12 months with an additional $2.50 service protection plan and approximately $7.31 in taxes. After 6 months, Comcast finally agreed to credit my account for $300.48 but continued to bill me incorrectly for $46.80, an arbitrary amount. I again called Comcast to get the bill adjusted correctly and was told that the promotion was only for 6 months and that a supervisor was unavailable to talk to me and would call me back. Eleven months later this issue is still unresolved.
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1 comment
Anonymous
#246546

Comcast has been underbilling me for a long time, maybe two years, for my cable and internet. They have discovered the error and now have sent me a bill for over $4890 to recover their losses.

If we had known it was this much we would have cancelled. They are insane!

Does anybody have advice? We do not have $5K for cable and if we did there's no way we would have agreed to this price.

ID
#182038 Review #182038 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey
Service
Comcast Bundle

COMCAST SERVICE I've had their services for 3 months and they cannot get their site or email to work

I've spent over 2 months and numerous uncountable hours online with them via a chat,when you can get that far, trying to get access to my email account and theirs site. Now that they finally got me that far, they have my name spelled wrong and one of their created passwords and I cannot change either. Passwords may be hard to remember sometimes but try remembering how to spell another name. I cannot talk to anyone there nor file a complaint at their website nor on the phone. They want their money on time but they don't even acknowledge how much work I have lost, since I do photography, artwork and design clothing for people to help my disability income, due to people getting a returned email stating that my email is invalid. I found this out via the few people who took the time to call me instead of relying on an email. I went with them in good faith and put their name on my business cards when I moved believing that I would have a permanent email to send and receive business emails through. I wish I had stayed with Direct TV and I would advise anyone who has a choice Don't choose Comcast.
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ID
#182027 Review #182027 is a subjective opinion of poster.
Location
Knoxville, Tennessee

Comcast tech service

I was having trouble with comcast service. I had tiling on television. Called customer service to have them shoot a fresh signal, but that didn't do the trick. The said that they would send a tech personnel to *** the problem. They did but did not do anything except say that my cord needed tightening. Then charge me $27.00 dollars. I had told them that they should have informed me of the charges ahead of time. The just said that they are sorry and the charges couldn't be reversed. That's when I said good buy and disconnected my service.
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1 comment
Anonymous
#169742

If it was such a good buy, why would you disconnect???

ID
#181939 Review #181939 is a subjective opinion of poster.
Location
San Francisco, California

COMCAST Service

lost sound in certain channels so placed service call. guy came out to fix and changed receiver. got sound back. 2 months later, sound was lost on same channels so placed another service call. since could not be helped over phone, so scheduled person to come out again. all they did was do something to remote. was surprised that i received a $27.99 service charge for that, being that lady over the phone could not help me with fixing remote so she made appt. for me. called comcast and CSR by the name of Gabriel, with a heavy accent was rude and un willing to help me. AND he raised his voice at me, so i just let him know ok will pay the charge BUT will cancel my cable and internet service by this Saturday and I hung up. As soon as i hung up the phone, i went online and purchased a converter box!
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ID
#181829 Review #181829 is a subjective opinion of poster.
Location
San Francisco, California
Service
Comcast Internet Service

Comcast's Extortion Play

We need to do something about Comcast. They just started pushing a scrolling margque across the top of the TV for anyone on basic cable who doesn't currently use one of their cable boxes. It stays there across the top of the screen and just repeats endlessly.... The message says, "If you can see this message, the TV you're watching isn't yet ready for Comcast's digital network enhancements. To order the necessary equipment, call 1-877-634-4434 or go to www.comcast.com/digitalnow to avoid service interruptions. Once you have digital equipment connected to your TV you will no longer see this message." I obviously don't appreciate Comcast's heavy handed approach at FORCING people to use their cable boxes. What I really don't appreciate, however, is Comcast's back door attempt at trying to get people to subscribe to their "digital" offerings so they can soak consumers for more money. Someone needs to call them to the carpet! Call Comcast and ask to speak with SVP Rick Germano about the issue, file a complaint with the FCC, send a note to ALL of your senators & congressmen, send a note to the governor's office, contact media outlets, post comments on social networking pages. Create some NOISE!
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2 comments
Anonymous
#145327

All other providers require you to have digital boxes. You can buy your own boxes or get a tv with a cable card slot. Try going to satellite or a phone company and they will tell you need boxes as well.

Anonymous
#142694

Those are really good ideas. Have you called comcast to speak with SVP Germano, filed an FCC complaint, sent notes to your senators and congressmen and govenor, contacted the media, or posted comments on social networking pages yourself? If you do, you might make a difference.

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ID
#181775 Review #181775 is a subjective opinion of poster.
Location
Saint Louis, Missouri
Service
Comcast Tv Service

Comcast - A Monopoly Gone terribly wrong and not listening to its customers.

Comcast; gonna keep it short n simple..... Ur Service sucks (works half the time, the other time I have constant blackouts. Your customer service sucks(have ur guys show up on time; if at all) Ur internet site sucks. U have 15 listings for cable in ur pick ur category section and only half that for what u offer in big bold letters on the website.... WTF AM I CHOOSING FROM?!?!?!? On top of that there are different deals over the phone than the internet.... Yo.... Help the consumer out... I KNOW!!!!!!!! u guys have a monopoly practically everywhere east of dallas and who knows where else... but cut us a break would ya... QUIT *** US!!!!!!!!!!
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2 comments
Anonymous
#150955

What does this have to do w/Window World? Obviously belongs in the Comcast forum.

Anonymous
#143060

They sell Monopoly money at Toys R Us so you can have a super duper amount of $$$. Also, the new versions of the game feature credit cards!

Yup! Cool, huh? Now...

shut the *** up and quit your crying, ***. :cry

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ID
#181713 Review #181713 is a subjective opinion of poster.
Location
Woodbridge, Virginia
Service
Comcast Internet Service

Comcast - Raised Rates AGAIN!

I will be looking for new services when as soon as my is contract is up. Comcast has raised rates AGAIN. I cannot afford $200.00per month for their internet, phone, TV "service". I'm done with them. We do not even WATCH the majority of the channels they "offer". Their customer service is just terrible; I do NOT expect to have to go through a *** phone tree with NO option to talk to a REAL person. In short, COMCAST, YOU SUCK! Can anyone out there say MONOPOLY??!!!! AND as for YOU people! 100 WORDS?? Give me a friggin BREAK!
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1 comment
Diane
#142165

Whatever you do, don't go with DIRECTV if it's in your area. They bundle with Verizon in California.

They lock you into a contract then raise pricing. If you don't want to pay the increase they charge you anywehre from $150 to $250 early termination fee. A Bait and Switch scam. I was charged for Receiver Protection Plan, which I had decline from the get-go, the when I discovered the charges and canceled, they charged me $6 cancellation fee.

DO YOU HOMEWORK BEFORE SIGNING UP WITH ANY SERVICER.

Also, file a complaint with Federal Trade Commission. The won't settle your complaint but they do track trends of these companies and eventually someone might do something about them.

ID
#181596 Review #181596 is a subjective opinion of poster.
Location
Kearny, New Jersey
Service
Comcast Tv Service

Comcast is the worst company ever

On May 9, 2010, I contacted comcast online chating service. The representative who I was chating with was Gianina. She/He was extremely rude and never answered my question correctly. The billing of my service was increased without any explaination. I was seeking for the reason for that but she/he just was trying to mess up with date of my promotion that I had more than a year ago. My monthly bill increased by $2 last month but she/he claimed that this was due to my promotion ending last month. She/He said I had service starting on July, 2009 with a promotion of $19.99 for 3 months and after that FROM Oct. 2010 a promotion of $42.95 and it ended last month and now the regular rate is $44.95. This does not make any sense. what is the rate before Oct. 2010? I asked for the information but she/he just closed the conversation without any answer. Ok, I was having a promotion for $19.99 per month when I started my service back to July, 2009. I was told that I can have that promotion for one year. However, I only got 3 months for that and comcast denied my original promotion which should be one year. They said that $42.95 is regular for the service and I paid this amount until now. Then they changed it again and without any explaination.
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1 comment
Anonymous
#142499

Did you have this promotion in writing? Also, have you compared their services to others *** h as Verizon or DirecTV/Hughes Direct Way?OMG ive been there and done that..and so far comcast has been the best.

Yes they do have problems just like the rest..but their customer service far exceeds the others.Their pricing is in the ball park with or with out promotions,,,,hope you have learned one thing in your life... you dont get something for nothing.

ID
#181495 Review #181495 is a subjective opinion of poster.
Location
Alexandria, Virginia
Service
Comcast Internet Service