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Comcast has the worst customer service of any company in America!!!

Don't look to Comcast if you are looking for integrity in a service provider. Each year, for three years, we have called Comcast in an attempt to renegotiate a reduced rate for our triple service plan. I started my latest attempt this year, the month before our plan expired. After a long wait on the phone and being cut off twice, I was told by a Comcast Representative that I had to wait and call the next month because the computer would not let a change occur until the year was up. I called back right after our new service year started and was told I should have changed it before the higher plan kicked back in. Duh! The gentlemen had to go back and give us credits for the higher charges. He then gave us an amount to pay and how much the bill would be each month after that. We received the bill the next month and we weren't very surprised to find it was higher than he quoted. So we called back to find out why the bill did not reflect the amount we had been quoted. We were told that the bill was higher because we had not being paying for some boxes we are using and they were going to start charging us, but it would be at a reduced rate. We were given a new amount to pay and how much to expect in future bills. We got the next bill and it was again higher than quoted. We called back again. Rather than explain why the bill was higher, we were again told we should be paying more for our boxes, because we were getting them at a reduced rate. Duh! The service rep wanted to know if we had gotten a letter from an auditor. We have not. She implied we could be charged for the boxes for the previous three years. I explained to her that Comcast is well aware of how many boxes we have and how much we are paying for them. They had even given them to us supposedly at a reduced rate the month before. It is ludicrous to even suggest we could be audited or that we could owe more money. We pay the bill that we receive. They need to audit their customer service department to ensure the customers get what they are promised. Every month the bill is going up and up, beyond what we are told it will be and all we get for a response is how much more we should be paying. I had read so many complaints about Comcast but thought I'd give them the benefit of the doubt. Now I know what all those people were talking about. I would rather do without than to give Comcast one more penny of our hard earned money. The cable, internet, and phone service we currently receive is not worth what we are now paying. We are certainly not going to allow Comcast to gouge us for even more each month. We'd rather do business with a company that appreciates its existing customers. You would think they would want to keep established customers who pay their bill on time and use all their services. Apparently they would rather put all their efforts into seeking out and rewarding the new customers. Good riddance Comcast.
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Review
#336047 Review #336047 is a subjective opinion of poster.

Comcast customer service is a joke

My comcast internet went out. I called comcast and waited on hold for 25 mins. The rep advised me she did not know why my internet wasn't working and will send a tech right out. 5 days later!! I explained that this was not acceptable due to exams that needed to b completed over the next 2 days. She said she understood and would expedite my call and said I would receive a call back in 45 mins. 2 hours pass and no phone call. I called again and waited 35mins on hold. Spoke to a gentleman who advised me that he will expedite my call and repair and ill receive a call in 55 mins. My "adventure" started at 4pm it was on 630p. At 8p I still did not receive the promised call. I called back again and spoke to "Brie". Brie advised me the call back office closed at 6pm so they would call me tomorrow. I asked how could this be when the last rep I spoke to was at 630p and he advised me they will call me back in 55 mins. He said he didn't know and I needed to more or less get over it and wait til tomorrow. I asked to than speak to a supervisor. Brie placed me on hold for 45 mins to "find" his supervisor Moncia. Monica advised me that the call center closed at 2pm and they would call me tomorrow. I asked her how is it possible that the time changes with every person I speak to. Her answer was I don't know. Monica had no concept of what was goin on nor what her own reps were saying. I asked to speak to her manager Albert. Monica advised me bert was off for next 2 days and would call me back. I asked Monica for the customer relations contact info, she gave me the address to pay my bill, than changed her story and said I could find the info online. HELLO the reason for the call is cuz I had no internet!! I was than sent to Washington her other manager who advised me the call center closed at 3pm and someone would get back to me in the morning. A different time again. Washington advised me that if I didn't receive a call in the AM that I could call him back and he would see what was going on. I asked for his contact number and was advised that I would need to just keep calling the general 800 number til I found someone that knew him. I said that was like finding a needle in a haystack and he laughed and said yup. Washington also adviised me that he was good friends with the general manager Albert who is in charge of the Mexico (yes calls are routed out of the county) office and would call me back Saturday morning when he returned. Needless to say it has been 3 weeks and still waiting not only for this phantom call but also the call I was promised to receive in the morning from the call center. I had to wait 5 days to have my internet service fixed. Comast is the worse!
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Review
#336006 Review #336006 is a subjective opinion of poster.

Comcast is ripping people off!

Comcast offers "triple play" which is home phone line, internet and cable tv for 99.00 a month. I called to inquire about triple play services since my cable and internet bill equals over 150.00 a month. I was advised by comcast that home phone lines are not avaible in my location. I had a comcast tech at my home the week before whom advised me yes my home could do home phone lines because they feed directly thru my internet modeum. Comcast rep told me that since I "couldn't" get home phone line that I couldn't get the "triple play" and have to pay almost double for less services! Comcast would not honor the same rate as other customers who receieve more services than me.
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1 comment
Anonymous
#522149

Comcast is a HUGE THIEF! I feel none of them are on the same page with their serivce or their products.

If you don't get a name, a date and a time, it's like it never happened. Because none of them know what the other is talking about. I have been going back and forth for the past 2 weeks with them about these DTA boxes you have to have to get cable and they are all useless.

Gone are the days of plug the wire into the back of the tv nd you can have ALL the channels at no extra charge. :(

Review
#335990 Review #335990 is a subjective opinion of poster.
Loss
$65

Comcast charged 2X what they said, then deleted all my email

comcast started me at a good price, but kept charging more. When I went in to the center it took an hour every time. They kept saying your special rate had expired and that they could not fix last month or this month, but they would give me another special next month. They said I must get a phone to get a good price and it was only 10 dollars a month and I would save more than that. They ended up charging me 4X that plus everything else went up too. Our city got so tired of their *** the started there own cable company. When my bill was 3X higher than when I started, I told them I was switching comcast deleted all of my emails. Saved emails, unopened emails. ect. No notice of any kind just gone. no help, it's our policy.
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Review
#335790 Review #335790 is a subjective opinion of poster.
Loss
$1
Tags
  • good price

Comcast worst company in U.S.

How can this company be in business??? I come to the Pride Center in Wilton Manors, and every week the ability to sign on to yahoo is messed up. How many times is comcast going to have to come to the Pride Center and fix this problem. Why is everybody at comcast so incompetent!!! Why can they not fix this problem!! How long will it go un fixed. It seems that comcast has no sense of responsibility to its customers. As a patron to the Pride Center, I will make a request to management to change to another internet company that will provide better service!
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Review
#335765 Review #335765 is a subjective opinion of poster.
Loss
$100
Tags
  • better service

Comcast blows

Tried to watch Olympics live on internet through NBC's website. So the NBC web site asks who your local provider is. I click on Comcast and it redirects me to a Comcast web site. The Comcast web site tells me I have to upgrade to Xfinity on Demand to view the online coverage of the Olympics. This makes no sense to me. We have basic cable and high speed internet through Comcast. I only have basic cable because I can get all the TV shows I want through the internet. Why should I have to upgrade my TV service to get online content. ***!
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Review
#335744 Review #335744 is a subjective opinion of poster.

Comcast Cable ruined my ability to tape delay shows

When the switch to digital signal happened and we were all forced to rent a box, Comcast also began doing something to their signal to screw up my VCR's ability to record even the active, incoming shows. Now I can't time-shift those shows that are aired (cabled?) too late in the evening for me to stay up and watch. The bastards did this deliberately to try to force me to RENT their DVR box and service. Yet another attempt to stick their greedy hands into my pocket. This whole switch to digital signal has been such a scam.
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1 comment
Anonymous
#521028

I guess I'm a bit confused as to why the VCR won't record, but you still don't need to rent a Comcast box. My advice is to invest in a Tivo Premier from Amazon.

(cheaper than Tivo.com) Yes, I'm a devoted Tivo user, but it is a FAR superior product than any cable companies dvr. Comcast is required by the FCC to provide you with a cable card to use in the Tivo.

Review
#335536 Review #335536 is a subjective opinion of poster.

Comcast speed sucks for $$ we pay

Comcast DSL speeds: San Jose, CA I am paying 64$/month for blast which they promise 20mbps I am getting 6mbps...they are shameless idiots..they can beg or barrow. I am really pissed off and I am going to change after spitting on their faces for cheating consumers like this. Talk about their billing and its a scam. Someone called after 6 months and told me that there is a price change and it impacts me, I have to fight with them to keep the plan price. Every month you see an increase of 10C or 15C increase and if this is not a telephone line why would there be a any change in billing. God, punish these people
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1 comment
Anonymous
#520210

The reason is most likely your modem is too old to support the higher speed. I mean come on!

Mine was five years old.

When I upped my speed I also ordered a new modem. This is NOT rocket science people!

Review
#335090 Review #335090 is a subjective opinion of poster.
Loss
$64

Comcast failed to provide service they claimed to offer! contracted for

Warning to nationwide Consumers… See an example of Comcast's modus operandi to learn how this unconscionable predatory oligarch operates to insidiously skirt, usurp or eliminate nationwide regulatory consumer protection laws. Use the following link: http://blogpublic.lib.msu.edu/index.php/2009/08/23/public-act-480-makes-comcast-and-ataamp-50?blog=5 "COMCAST defined: A company that gets more than it deserves and wants more than it gets!" ~ Allen B. Woodside Use any search engine to see more proof of Comcast's ruthless and unethical business practices & tactics. You'll find incredible substantiating evidence of Comcast service nightmares and customer abuse leading to thousands of nationwide consumer complaints & lawsuits related to this outrageous company. Examples of search terms: Comcast customer complaints – Comcast lies – Comcast false advertising – Comcast misrepresentation – Comcast fraud – Comcast rip-offs – Comcast lawsuits – Comcast class action lawsuits – etc. Some enemies of the American public are home grown right here in the USA. They are found in the headquarters of many major corporations besides Comcast. They are also in the halls of every state capitol… not to mention various bureaucratic chambers in the nation's capitol. It is time to unite and revolt against greedy conniving corporate executives and their scheming lobbyists along with the unscrupulous "bought & paid for" politicians who aid and abet in such corporate crimes. And of course, the politically biased & prejudicial state & federal courts that are complicit by failing to rule in the spirit of preexisting laws intended to help protect the public at large. ~ Allen B. Woodside - (former victimized customer) - Mount Clemens, MI
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Review
#334888 Review #334888 is a subjective opinion of poster.

Comcast not so signature support dept.

in the last hour i made a call to comcast to fix issues i have been having with what is supposed to be WIRELESS internet i pay for with comcast however they have been of no assistance whatsoever and the representatives in what is called XFINITI SIGNATURE SUPPORT are ALWAYS extremely rude to me, the first time i called the *** hung up on me refused to answer my question and would not clarify my concerns he was rushing me and when i would not agree to pay for the service he advised me of he hung up. today the rep was a woman she wouldnt give me her name she seemed bitter and yet again when i refused to sign up for the service which she said was $9 and change (a $3 increase since i last spoke to someone) she transfered me back to regular tech support and i was waiting for over 20 mins. i do not intend to continue to pay for wireless internet if its not wireless NO ONE CAN NOR WANTS TO HELPS.
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Review
#334612 Review #334612 is a subjective opinion of poster.
Loss
$40