Latest review first
Comcast in Fayetteville, Georgia - Horrible experience with activation!!
My order wansn't generated correctly, and while the technician was at my home they corrected the order. But as the technician went to finalize the order he couldn't activate it because the representative cancelled the order and transferred the install to another technician for several days out. So that technician had to pull out everything he set up. Upon reschedule the technician called after the appointment time to ask to reschedule again because he didn't have the equipment to complete the install. Needless to say I've been at this for over a week with no results!
I installed a new modem to hopefully resovle the connectivity problems I have been having for years. Worked with Evah Jonson and Robin Brian to resovle issues after the installation. I still cannot send e-mail from 75% of my accounts. This is only the last non-service...View full review
Comcast & it's service
I have had intermittent service relating to my Comcast Internet and Digital Voice services. I called and made an appointment and the service tech did not show up. When I call in on my cell phone, the person on the phone said they call me several times and decided I wasn't home because I didn't answer the calls. Hello? How can you answer your phone when it is out. I made the appointment and had to wait several days for this meeting to take place. The phone came back on and I called Comcast again, only to have the phone cut off while talking to them...still no service. I am thoroughly disgusted and considering another service. I see that the service is up right now, so I'd better post while I still have Internet service.
They suck comcast
they suck because they really don't know what the *** they are doing. three days w/o phone service. the ceo is a *** because he thins the money will keep pouring in, poor saps stock holders, i have been w/o phone service for three days entirly because of COMSUCK., *** get real can you because if you can't do the job that I pay you for what the *** am I giving you money for jerks jerks jerks, give me a break, really three days and a new modem and still nothing I am sick of comcast
Comcast doesn't care about their customers
I called Comcast to change my phone #. Well, now my on line features dont work. Can't check who called. Cant block calls. Cant check voice mail on line. Can't log in to the comcast android app and check who called. Comcast said they are working on it. 1 week later still no resolution. They keep changing my password and not telling me so I have to call them and get my new password. I called and complained to a supervisor and all he could say is we are working on it. REALLY, A week later and you are still working on it. I pay them $180 a month and they treaT ME LIKE A SUZY ***. I am paying for service I am not recieving and the supervisor told me that I am not paying for that service, it is a free service. $180 doesn't sound free to me. *** you comcast.
Customer Service does not exist at Comcast
Several months ago I picked up a DVR box, it worked for a few weeks then it started to freeze up. I called and you sent a service tech. The boxes worked propertly for a week or so then when right back to freezing up. Today I just took the box into your office and traded it for a regular digital box and remote. I got home hooked it all up and the new remote did not work. I called back to the activation department and the gentleman tried a few codes then decided it would need to be replaced. I told him I was not going back and he would need to send one to me. He said billing would have to send it and I said fine transfer me. Instead he hung up on me. I called back and spoke to billing, they told me it would be $10.00 to ship one and I refused to pay they hung up on me. I called back and insisted on speaking to a manager. The young lady told me that a billing manager would have to handle it, I said transfer me. A young lady answered the call and told me the manager was on another call and it would be a bit. She said she would try and help while I was waiting. I told her the issue and she said she could send the remote at no charge. Then she told me she was having computer issues and asked a co worker to help her. Then they told me it could not be done. I again asked to speak to a manager. I was then told she would have to fill out a form and the manager would call me back. I said no I would hold for a manager. After 10 minutes of agrueing with her I said Goodbye and told her I would handle this anther way. I then got online and went to your chat help and Raymond told me it would be $5.00 to ship me a remote. I told him I was not going to pay and told him the issues I already had today. He waived the fee and shipped the remote (order number 445692333). Why does it take 7 people to get anything done. 6 people and 4 phones calls only to be told it is impossible. Your slogan of customer service is a joke. No one your company wanted to help me but Raymond. I think you need to address this issue company wide and I feel that you need to address the issue that I have had poor service for months due to your equipment. At this point I have to wait 5 to 7 business day before I will get the remote, unless I want to spend more of my time and money traveling to your center or spend three hours of my day waiting on your service man. COMCAST YOU HAVE NO CUSTOMER SERVICE SKILLS........
I am FURIOUS with Comcast! When they cut the channels in my package I decided when I moved the end of March I would not stay with their services. I returned my equipment and received a statement indicating I was due $78.80 credit. I called several times to check on my refund and was told 7-8 weeks - we ABSOLUTELY owe the $78.80 and will send it out. What do you know - the amount has changed since I told them how horrible the service was and now I owe them $60+!!! What the heck?!?! So no bill has been sent to me with this amount, and they can change the billing so I owe them $? I can't say it enough...STAY AWAY FROM THESE CROOKS! I am planning to review them everywhere and file an FTC report. HAD ENOUGH! Please save yourself the trouble and go to Direct TV. I am paying half what I paid with Scumcast and get 5 times as many channels - to top it off, when I call Direct TV with a question - they are (wait for it) polite! After dealing with nasty and uncaring customer drones at Comcast for so long it was like a breath of fresh air! When Comcast originally came out to install the guy was rude and left damage - when Direct TV came out the guy took the time to ask questions, wore boot covers without being asked and spoke to me politely.
Comcast in Yorba Linda, California - Three weeks!
Ok so it took Comcast three weeks to finally come and install my cable and Internet. They canceled on my twice without telling me and I was waiting the first time for them (morning wasted!). It's so annoying because the third time they ended up changing the time to 2-4pm and I waited and agian nothing! So finally wedsenday hopefully they get it together if not I am switching this is to much of a head ach and I haven't even started. Three time in three weeks it's so annoying because they can't provide the service they promote.
I have had Comcast for about 1 year and a 1/2 in FL. And I have called them about problems with my internet at least 17 times. And each time they fix it and 2 days later it's not working again. It's gotten to the point of me not even acting friendly on the phone anymore. They never come out to look at it, they claim that there's something wrong with my computer. Then they change it up and say it's because we don't have a USB wireless adapter. Which is dumb because we get internet now and then. So because they don't want us to leave they give us a small discount on the bill. Which is the only reason why I still have Comcast to this day. I wouldn't recommend Comcast just because all of the *** I went through and still going through with them. I will probably drop them as soon as I think the discount isn't enough. ( Probably in a month)
Comcast in Fall River, Massachusetts - Technician no show
I arranged to be home for a scheduled technician visit between 12-4 pm on Friday June 22, 2012. I was inconvenienced remaining home all afternoon while keeping my cell at hand all day. The technician did not show or even take the time to place a courtesy call. I contacted Comcast rep at 4:30pm to request reasons why they (Comcast) schedules appointments and not show or have enough courtesy to contact customers. The Comcast rep rescheduled for Sat morn 9-11am. Now we're forced to change plans again to accommodate Comcast. Comcast stinks!!! We will be researching options/alternatives
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