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Comcast retaliates all the time.

Comcast turned a $47 bill that I disputed over to a collection agency. Its from 3 years ago, and the Collection agency keeps sending me letters and I'm still with Comcast. They never even warned me and I was with them all this time. I disputed the bill, and BAM it was with collection and ruining my credit. I believe this was RETALIATION, which they have done many times. For instance, they shut off my free HBO 6 months before it ran out normally, just because I sent an email complaining about one of their reps who kept calling me. She was allowed to retaliate by somehow shutting off my HBO. Why do these employees have access to our boxes when they are liable to retaliate???
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Review
#337882 Review #337882 is a subjective opinion of poster.
Loss
$47

COMCAST=WORST SERVICE EVER

I tired to get internet service...(Only Internet) and spent about 2 hours online chatting wit the CS person to get it setup.. After I even called and talked to them and to the person on chat and asked them is the Modem they offer is Wireless and they guaranteed it would be. I received one that was NOT. I called 3 times over the next several day and they could never find my account after transferring me every place they could. I finally got someone and asked them how I get a hold of my local office to check if they had one before I spent an hour going to get it. He said they don't have a phone. What? No phone I said. He said well maybe they do but I couldn't get connected to them. ***... So he said he could check there inventory and those they had 19 on hand. Next Day I had my GF go to switch. Surprise they did not freakin have one.. And said they do not carry them.. IDIOTS.. Horrible customer service ..I told het in kind word to tell them to cancel our service we never activated and they said they showed it was cancelled 2 weeks ago..Umm that's before I actually ordered it...did I say idiots... K they cancelled it and said I would probably get my deposit in about a month.. Sure didn't take them that long to take it... Go with ATT and not this worthless company, they should close down out of pure stupidity...
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Review
#337563 Review #337563 is a subjective opinion of poster.
Loss
$95
Tags
  • local office

Comcast in San Jose, California - Annoying phone calls & Unclear billing!

Aside from this so called choice to be contacted thru email or phone (my choice was email) which seems to never happen! Other than being sent adverts about new deals and contracts and... Not once could comcast explane their billing, not once have they honored my request to not call my phone soley because while at WORK it causes problems! And like in all other areas of their "customer service" it was not honored and my work suffers. And by the way its the very reason Im writting this now. I was sent home just an hour ago because of another frickin call from COMCAST! The woman on the phone actually had nerve to become rude and decided she had some right to speak "down" to me as if I were someone from her family or something! They are by far the worst business I have ever encountered in all of my 46 years of life!
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#337545 Review #337545 is a subjective opinion of poster.

Comcast of Sterling Heights MI line hanging down 4 feet above the ground

Cable line is hanging 4 feet above the ground and Comcast cable company of Sterling Heights Michigan does not see this as urgent???!!! Will they find it urgent if someone goes through my yard and gets hurt???!!!! This is UNEXCEPTABLE!!!!! I have called twice about this and they tell me 7-10 business days to get someone out here. I try to call and get it fixed earlier only to have someone tell (after being on hold for 10 minutes) me they understand and again, the soonest someone can be out is 7-10 days. And when they finally told me someone was coming out on Aug 10, they have me the window of 7am - 8pm. I asked about their 2 hour window they advertise on TV and they lady said it did not apply. This is unbelieveable!!!!!!!!!!
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#337543 Review #337543 is a subjective opinion of poster.

Beware and Avoid Doing Business with Comcast

Both my phone and internet are out for four days. Comcast people lie on the phone. While the issue is with their signal outside of my house, they insist on you being there. Whether you miss work or your job is in jeopardy, they do not care. If you want to be a hostage of a predator, sign up with Comcast. If you would like avoiding being angry, frustrated, and feeling you are being laughed at while your ability to communicate with the world is non-existent, sign up with them. They use their very best people to sign you up. Once you have signed up, there is nothing but incompetence, carelessness, lack of customer service, lies, and endless frustration.
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2 comments
Anonymous
#539311

Comcast...they have you over a barrel and they know it. My cable has been going out every day for 3 months, 2-3 hours at a time.

They tell me that they have a signal and that I have to bring my box down to the Comcast office and exchange it. The people there are rude, and argue with everybody. I was told on the phone that I would get credit for my outages...yea, right. Paying $150 for basic tv, (that's 20 years old), and one computer is a rip-off in every sense of the word.

All the other companies will work with you regarding bills, except them. They will shut you off a day after the bill is due, and look carefully at your bill. Do other companies (utilities, credit cards, etc.) send you a bill for the month ahead? Nope.

Comcast does. Right now, my bill is for Sept.

8th to Oct. 8th, how is that right??

TG4Freedom
#539309

I'm compiling a list of people and stories just like this for a class action against Comcast. I'm in the middle of a situation that's been ongoing since 8/29.

As of today STILL no dial tone. I AM NOT AN ATTORNEY & THIS IS NOT A JOKE!!!

Send your story to ComcastLawsuit@Gmail.com

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#337252 Review #337252 is a subjective opinion of poster.

Don't sign up for Comcast

Have spent 2 weeks trying to get Comcast to withdrawal their request to port my home number from my current company. After 9 calls and speaking with 15 people, including 2 supervisors at Comcast, my original company disconnected my service because Comcast didn't withdrawal the request. My original company has been telling me there's nothing they can do until Comcast puts through the request. This has been their reply every time I have spoken with them. This is my account, why can't I get this done without Comcast? Why does Comcast have the authority to make changes to my account with another company, but I can't? This has cost me many minutes on my cell phone and hours of my time.
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1 comment
TG4Freedom
#539307

I'm compiling a list of people and stories just like this for a class action against Comcast. I'm in the middle of a situation that's been ongoing since 8/29.

As of today STILL no dial tone. I AM NOT AN ATTORNEY & THIS IS NOT A JOKE!!!

Send your story to ComcastLawsuit@Gmail.com

Review
#336883 Review #336883 is a subjective opinion of poster.

Comcast in Detroit, Michigan - Repeated missed installation appointments

Comcast sucks Thursday July 19th. 2012: ME : I want to sign up for your Internet service... REP1: Have you had service with another provider since being with us? Me : Yes, I do have ATT Uverse service, but they use different lines than Comcast does. My house is good to go, I just need the line to be connected at the pole. REP1:Okay, then I'll go ahead and send you a modem and self installation kit ME(knowing that self-install kits are used for existing cable customers): I just want to be sure that you are sending someone out to connect my service at the pole, right? REP(Snaps at me): I KNOW MY JOB... The modem will arrive by Monday Monday July 23, 2012 appx 2PM************************************************ (modem arrives... I plug it in... no service. I'm dead at the pole... ME : (explain previous situation) REP2: I'm sorry about that! I'll go ahead and send a tech out within 48 hours you should be connected! Me : okie dokie thanks dude! :) Wednesday July 25, 2012appx 2PM*********************************************************** ME: (explains previous situation) ugh.... REP 3: Oh I see that he told you "48 hours" but what he should have told you was "by the end of today". The tech is at the house right before yours so you should see him within the next 2 hours... ME: YAY! (just forget about it until tomorrow) Thursday July 26, 2012appx 4pm**********RAGE SETTING IN******************************* ME: (explains previous situation) *steam boiling* REP 4: Let me take a look at what happened.... Looks like the installer arrived and no one was home. ME: There are two problems with this story... One is that the tech doesnt need access to my home in order to connect my service at the pole. This is all that was needed. The other issue is that I was home the whole time AND I had friends with me. REP 4: I can schedule a tech to come out but the earliest date available is the 31st ME : Thats not good enough. Please let me speak with your supervisor. REP 4: Hold on a second... REP 4: Okay, it looks like they DID in fact connect your service, but for the service speed you ordered to work, you will need to have an "advanced installation" which costs $249 ME(knowing a thing or two about Docsis modems): This doesnt make sense. Please let me speak with your supervisor on hold for 20 minutes, then disconnected... ******************************************************************************** Calling back in... still Thursday, July 26, 2012 ME: (explains previous situation) *steam boiling* I WANT TO CANCEL MY SERVICE REP 5 (Eric): Well it looks like your tech did not install and your revisit is scheduled for the 31st... ME: *slaps forehead* Thats not good enough. I've waited long enough. I want my service connected within 24 hours. ERIC: Would you be willing to give me a chance to make this right? ME: According to everyone else I've spoken to, this is impossible. ERIC: I'll tell you what. I'm emailing the tech's supervisor to get you squeezed in today. I'll call you tomorrow morning an if your service hasnt been connected then we will go ahead and cancel it. ME: Okay. ************************************************************** *ONE WEEK LATER* Thursday, August 2nd 2012: Still no service. I just called COMCAST and wouldn't hang up the phone until they finally cancelled the service I never had...
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Review
#336472 Review #336472 is a subjective opinion of poster.
Loss
$100

Comcast...gouging!

Comcast lures you in first of all with the converter boxes at no charge. Then they start charging for those and then up the HD fees and tack on whatever else they decide. My bill has consistenly gone up just this year alone from January to August. I'm now paying over $37.00 more a month in August than I was paying in January. Their customer service is the worst. They will sometimes give me their reasons for the charges and then up them again the next month. I hope everyone complains to their State governing agency...they need to be fined BIG TIME...they're a monopoly!
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#336250 Review #336250 is a subjective opinion of poster.

Comcast..extreme charges!!!lousy customer service

I've been with this company for over 9 years and especially over the past year....they have consistently gone up on my cable charges. Just this past year..they have gone up over $36.00 on my monthly bill. Every month I never know what "magic" charges I'm going to get when I haven't changed a darn thing. This is getting out of control and the gov needs to step in and stomp this company down as they're getting away with gouging. I thought the BIG MONOPOLY was supposed to be over when MA BELL was disbanded and now we're being gouged by Comcast. I encourage everyone to file complaints with your state govt.
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1 comment
Anonymous
#527226

Accidently purchased a movie but stopped the movie about 15 seconds into coming on, called comcast and was told a movie is charged to account if it's playing more than 10 minutes, CS couldn't tell me if I was charged because it just happened I had to wait until next day but he would leave a note as to what happened. Well I called next day and was told I had for my monthly statement.

Monthly statement showed up and I was charged, I explained the situation and was told it would be taken off my bill. Next bill the charge is still there and I'm being it's a credit, after an hour on the phone with a manager I was told CS keeps telling people charges will be taken off and she don't know why they keep telling cusotmers that.

She said she wiped the charges off and here is another monthly statement and the charge is still there. I only keep comcast because I can't get any other cable company but I'm really really considering getting rid of comcast.

Review
#336246 Review #336246 is a subjective opinion of poster.

Comcast in New Haven, Connecticut - Never got my Amazon Gift Card

As a promotion from Comcast Cable CT 2009, they offered a $25 Amazon Gift Card. After down loading the Gift Card request form and reading the form, it stated the orfer had expired, to confirm if offer of a $25 Amazon Gift was still good I made contact to a live on line Comcast Cable chat person, he assured me that the offer was still good. I filled out the required info, order,confirmation numbers and dates of install, signed and mailed it out on time to the advised address, after my year of service was over. Never received the $25 Gift Card
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1 comment
Anonymous
#550564

I never got my $100 Amazon gift card either, and also never got any response to my emails.

A complete deception...Comcast farms the rebates out to some company that just doesnt pay & no one cares. I'd never sign up again on the basis of ever receiving a rebate.

Review
#336201 Review #336201 is a subjective opinion of poster.