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Comcast - How do I speak to someone who can help?

I signed up for Comcast as they are the only game in town. Had my old phone number transfered from Verizon. Did what Comcast told me to do weeks before the install to make sure it worked. Long story short, I had no phone service for 1 month. I called repeatedly (almost every day) and was told it would be fixed in 48 hours, until finally after 3 weeks someone actually checked and saw Comcast never put in the request. I lost tons of business as I have a summer dependent job, and summer is very short here. I do not get cell service where I am. I am more than willing to pay my bill, starting with when the phone worked. I could not use this location when I had no phone. It is like getting a car without a steering wheel. Now I am looking for an adjustment, and getting huge run arounds. Does anyone have an answer?
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4 comments
Anonymous
#355047

Apparrently, phone companies like Comcast do not like to remove phone numbers from thier accounts. Someone is utilizing my cellphone number as a their own phone number in the Pinellas County area in Florida.

This needs to be conducted as soon as possible.

Phone companies are not supposed to use the same phone number for different individuals. This needs to be stopped as soon as possible.

Anonymous
#176095

You are better off with a " Real " phone company ( the utility that owns the phone lines on the street ). I had Comcast phone service for 2 weeks and dumped it to go back to my traditional phone co. Comcast, sound quality stinks, it is not true full duples, I was missing too many incomming calls with Comcast.

Anonymous
#166939

i have a phone now, but am looking for an adjustment on the bill, I am told that anything over $50 has to be dealt with by a seperate department, and they take 7 - 10 days. did it once, no one got back to me, and no adjustment. I tried again last week, but would love to get to top managment if I can.

Anonymous
#166933

Yes, AT&T

They are the best, Comcast just buys the service from them, remember if anything goes wrong the phone company has to fix it, not Comcast, so expect more delays & problems!

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ID
#190536 Review #190536 is a subjective opinion of poster.
Location
Needham, Massachusetts
Loss
$280

Comcast - Two many commercials interfering into the program

You have begun to interfere entirely too often into my schedeled program--"All in the family. " You also have cut what is shown less during the alotted time. I would appreciate very much having you complete the entire program promised! Twenty -four comercials intruduing into the program tonight shortened so that it made no sense whatever' and I detest everyone of these intrusions! Please desist from your interuptions of the called for program. This letter is to Comcast Company which is used by our entire house and paid accordingly including intelligent service? Please provide serevice, not unnecessary noise. the adds are noisiating!
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2 comments
Anonymous
#249098

That was rude and uncalled for.

I'm embarrassed for you.

Given a choice between not knowing something or being intentionally mean spirited ~ I would much rather be called 'dumb.'

And I am sorry you were having a bad day.

Anonymous
#244095

Are you *** or something? Comcast has nothing to do with commercials.

The broadcasters of that channel do. I suggest you getting the phone number of that channel that showed All in the Family and complain to them instead of assuming that your cable provider did that.

They provide the cable.. they don't control it.

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ID
#190426 Review #190426 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

Comcast Customer Service Sucks

I am really coming to hate Comcast Service. I have been with the company for almost 10 years (well Insight first) and they still don't value my service. They hiked my bill up so I cancel cable tv and now they want to hike my internet up. Why do they not value their existing cusotmers? They only want to give the new customers all the good rates. They are losing a valuable customer here. I would have never switched if they would have just cared enough to give me a deal. Screw Comcast and their *** customer service agents. They always end the call with we value our customers, well obviously you do not because you are not even trying to keep my service.
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3 comments
Wowie
#176079

I also hate comcast. They have rotten customer service and they also don't seem to care about fixing their errors.

They give out info I pay a monthly fee to them keep private and they don't care. I guess they like people that beat their spouses and hurt children.

Anonymous
#167374

Whatever you do - if you're in MN - do NOT assume that Qwest/DirecTV is better. We made that mistake and are seriously paying the price!!!

:( :? :cry

Anonymous
#166916

I agree..I cancelled my service with them a week ago because every 6 months they jack my bill up by 30-40 dollars..I now have Verizon Fios & I love it....you should give it a try!

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ID
#190380 Review #190380 is a subjective opinion of poster.
Location
Peoria, Illinois
Service
Comcast Internet Service

Comcast worst customer service

First comcast took over 1 month and 4 visits just to install cable and internet service. After the installation I had repeated interuptions in service with no concern from them. I then moved and was fiven cheao cable boxes and modem. When I asked why change in product they stated it was due to zip code. This makes me question if they can base what equipment you get based on race or the area you live. Since the new equipment was poor quality the modem broke 3 different times. Each time I was charged $30 for service calls for them to come replace their broken modem. On top of that they take at least a week each time to come out. So I payed for a month of service I never received. My bill also fluctuates every few months and I am forced to call and wait on hold for hours. This is the worst company I have ever been a customer of. I can not wait for FIOS or something to come to my area.
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ID
#189972 Review #189972 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Service
Comcast Internet Service

Comcast - Inability to Connect

I am unable to connect with E-mail address lynwardle@comcast.net. This has been a long term problem, and I have worked around it by having third parties onforward my communications. My service provider (optusnet.com.au) returns a message stating the address has permanent failure errors. Reason given is "554 imta31.emeryville.ca.mail.comcast.net comcast 211.29.132.10 Comcast block fo" I have other AUS Email addressees who have no difficulty with connectivity to this Comcast address. I do not have connectivty difficulties with other internet addresses. Would be grateful for any advice. Rosemary Harrison (rosemaryh@optusnet.com.au)
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ID
#189971 Review #189971 is a subjective opinion of poster.
Location
Chatswood, New South Wales
Service
Comcast Internet Service
Comcast has the worse customer service ever in the history of companies. I am convinced of that and have been for some time. Comcast has tried and is continuing to try billing me a late fee and a fee to turn service back on stemming from a billing error they made. Why...
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4 comments
Anonymous
#312430

I had a late fee and reconnect fee Then I am also charged a Tax on these Fees..wth ?

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ID
#188681 Review #188681 is a subjective opinion of poster.
Location
Atlanta, Georgia
As a very recent former employee who left voluntarily after 7 years of witnessing underhanded and deceptive practices to not only customers but employees as well, I decided I would rather be unemployed than continue working for Comcast. The constant daily verbal abuse...
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74 comments
Anonymous
#1139370

I had a TCI supervisor who told me to lie to the customer... Wow. That is TCI/Comcast ethical standards in action.

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ID
#188374 Review #188374 is a subjective opinion of poster.
Location
Salt Lake City, Utah
Service
Comcast Installation

I hate comcast!!!!! I got no results

I hate comcast this is the " 2 " time that comcast has posted my payment to another persons account!!! So because they thought I didn't pay my bill they cut my cable off. I have spoken to "many" people over the past 2 weeks i even had my bank fax over the transaction to where it was posted to another persons account, their response, is we didn't get it! I have my bank statement with this other persons name and account from my bank and yet comcast fails to resolve this is. bottom line.. this is theft someone from comcast stole my money and posted it to someone else!!! also they will run a check through your account many times while my bank charges me 30.00 per return check.
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1 comment
Anonymous
#161305

They did this to me once. Thankfully, I didn't have the problems that you did and they fixed it right away.

However, when I went to cancel my service, they kept sending me a bill every month for 5 months after my service was shut off and I moved. Each month, I would call them and tell them to stop sending me bills. Finally, I was fed up with them and I demanded to speak with the manager.

I told her that, if I received one more bill, I would consider it harassment and that I was filing a complaint with the Better Business Bureau. I never received a bill from them again.

Bottom line, call them, demand they reimburse you the returned check feel, and file a complaint with the BBB.

ID
#188269 Review #188269 is a subjective opinion of poster.
Location
Berwick, Pennsylvania
Service
Comcast Internet Service

Lets Boycott Comcast

I can now sympathize with East coast Comcast customers. You'd think by now that a company who specializes in HD content delivery would have the necessary technical resources to support their customer base. Don't even bother asking Comcast how to integrate the new Cisco RNG200 DVR into a home theater system or where you can find wiring/connection diagrams on their web site, its only available on the Comcast intranet for customer service associates who are unable to forward the information via email to the customers requesting it. Instead you have to complain and have your case escalated to a supervisor. Since they are all busy and unable to respond within 45 minutes of the request you can see its an exercise in futility. Maybe the answer is to organize a billing boycott Just enough of an interruption in their routine cash flow.
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1 comment
Anonymous
#1157440

I wish everyone would quit Comcast all at once. Massive money hungry companies like this one should not be in business.

ID
#188137 Review #188137 is a subjective opinion of poster.
Location
Woodbridge, Virginia
Service
Comcast Technical Support

Comcast - Internet is always down

Comcast is the worst provider for internet in the WORLD. We have been using them for our business and got their "business class service" more like Garbage class service. This internet connection goes down 3 out of the 5 days in the week one day we were down for 8+ hours and when you call in they tell you everything under the sun except the truth. I love how companies like Comcast can charge for a service they don't provide. We are getting rid of Crapcast and going to a T1 even though we don't need one it is the only way to get rid of Crapcast and their terriable service. A word to the wise if you are thinking of running a business of Crapcast DON'T. Instead get a couple of tin cans with some string and I am sure that will be better than Crapcast and its free
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2 comments
Anonymous
#233560

I wrote the tooth fairy a letter, and she came to my house and licked my *** while paying me for it! But I don't know who she was, or what she looked like, or how to get a hold of her.

Rebecca
#160812

I did a search online for the top head of comcast, wrote him a somewhat nasty email about the same thing. Next week 3 of their techs were at my home and finally fixed the problem.

They also researched the line from our home to the pole and found a worker did not install the new equipment correctly. Have had no problems since, but I don't know the name of the VP I emailed, but I did get results.

Tired of paying out good money for bad products. Time to fight back.

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ID
#187974 Review #187974 is a subjective opinion of poster.
Location
Ferndale, Michigan
Service
Comcast Internet Service

Comcast Un-Hooked Satellite 4 Neighbors Cable

Comcast came out and not only unhooked but cut some of my wires for my satellite system to install my neighbors cable. In addition they left a huge orange cable across my deck and yard with a promise to return. Yah right! In addition after being placed on hold numerous times and promised repeated call backs from "senior" management nothing was done about it and no call backs were ever received. Comcast really doesn't appear to care what property they damage nor will man up enough to even get on the phone to correct it. In the end I had to pay my satellite company to come out and repair all the damage that Comcast caused and live with the giant orange cord across my property for months until they got around to finally burying it. Sad
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1 comment
Anonymous
#160760

you should've cut the big orange cable and made them come out to your neighbor again. and refuse them access to your property

ID
#187960 Review #187960 is a subjective opinion of poster.
Location
Battle Creek, Michigan
Loss
$100

Comcast doesn't even offer a reach around.

Comcast doesn't even offer a reach around to the customer. Retail outlets all over the country are pushing customer service and satisfaction to combat competition. Comcast doesn't have to worry about competition so why even bother offering a decent package at a fair price. Face it quantity doesn't equal quality. Ask yourselves this basic question? Out of a basic cable package how many worthless channels do you either skip over or delete? Now they have forced us to digital viewing which is slower moving from channel to channel and OH MY another remote to lose and a box that costs us $5.99 more a month so we can watch the same channels we were watching before with no real added benefit to us the consumer. What a crock.
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1 comment
Anonymous
#160087

Your transsexual lover gives you a reach around, doesn't he/she? Tug-tug

ID
#187925 Review #187925 is a subjective opinion of poster.
Location
Provo, Utah

Comcast - Major Rip

Discovered today I am missing 6 channels on my tv's . Called Comcast and they said they are now digital & I would have to pay triple to get those six channels back, but that was good for only 6 mos. until the price rises. They said the good news was I could get two boxes for free! Yipee!!! The joke is they don't even have digital in my area yet, so what good are the boxes? Why would you pull channels that you cannot even get yet??????? We never even got notice of this change. I think The Better Business Bureau should be notified, as well as any and all radio stations & newspapers we can contact. Really poor on their part.
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3 comments
Anonymous
#166070

Contact the Public Service Comission for your state.

Anonymous
#160750

Contact the FCC and your local government. Comcast must have a franchise (basically a contract giving them permission to be the sole cable provider in your town) with your local government to operate.

The FCC requires Comcast to give notice to subscribers of line-up changes as you describe. If that notice is not given Comcast will be fined.

Unfortunately, they probably did notify you before the change was made in you monthly bill. If you're like most of us, you don't take the time to read all the BS and advertisements on the bill, you just mail it off. Chances are the notice was buried in there somewhere.

Anonymous
#160244

I have tried telling The Better Business Bureau and didn't do a *** thing.

Next best thing! File a complaint with the FCC. If there is enough complaints they will be shut down!

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ID
#187708 Review #187708 is a subjective opinion of poster.
Location
Arlington Heights, Illinois

Comcast Cable - More and More Ripoffs

Comcast NOW requires even MORE equipment in order to have basic cable. I ALREADY have a modem and a router, so that I can receive my cable TV and internet...except that NOW, I cannot get any of the cable channels that I pay for in my package. I feel ANGRY and powerless, knowing that huge corporations pay huge salaries to people who brainstorm more and more brilliant ways to steal more and more of our money. Why don't our government "watchdog" agencies put a stop to this insanity? I am SO angry that I'm willing to join consumer groups who fight this type of greed (since the agencies we pay for with our taxes DO NOTHING on the consumer's behalf). We consumers must STOP these thieves, because nobody at "the top" will help us!
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ID
#187598 Review #187598 is a subjective opinion of poster.
Location
Boulder, Colorado
Service
Comcast Tv Service

Tech Visit Gone AWFUL - COMCAST COMPLAINT

I have a commercial internet account with Comcast, as I am a web designer and my Internet is my company's lifeline. After experiencing a lack of service on and off for most of the morning, I called to report some issues. I was told someone would be out to my location (between 5 - 8 PM), and after a call at 11:00 AM to see if I was at home, the tech finally arrived at 7:00 PM. He was obviously frustrated, as I was most likely his last stop of the evening. My office is located in the back of the house, while the modem is in the den (where the geniuses insisted it be installed). There is no computer near the modem, but I assumed his first task would be to check the signal of the cable line to ensure the signal was being received. Instead, he asked if I had a laptop. I said I did. "Well, you need to get that," he remarked. I found his tone with me unacceptable. I said (almost playfully) "What ever happened to ASKING these days? I understand you have had a long day, but I have as well, with missed deadlines. I think you could talk to me a little better than that." "I don't have to be here," he snapped. "I am trying to help YOU." I was shocked at his need to make this point. "I can leave right now," he said rudely. I stared in shock that this man had the nerve to come into my home, boss me about, and then talk to me as if I were nothing. "Do you see my children standing here?" I asked. 'Why would you speak to me that way in front of them?" "You know what? Goodbye." The tech gathered his things and began to head for the door. Flabbergasted, I said "If you leave over something like this after I have been stranded with no service all day, I WILL be canceling my contract." I walked behind him in disbelief. "I don't care," he retorted, slamming my door and walking out to get into his van. I followed behind, and he drove away as I stood outside his window asking him why he was doing this. The tech then went to his supervisor and said I was belligerent with him, and used profanity - an out and out LIE. Unbeknownst to the technician, my husband was home the entire time, listening to the entire conversation on a baby monitor in the upstairs room. After my husband and I explained every detail to the "supervisor" who called, we were told that "his side" needed to be heard, and then there would be some "looking into" this. ARE YOU KIDDING COMCAST? TELL ME YOU ARE KIDDING!!!!! DO NOT EXPECT BUSINESS CLASS SERVICE FROM THIS COMPANY. THIS IS JUST ONE OF MANY INSTANCES IN WHICH THEIR PROFESSIONALISM AND THEIR INTEGRITY AS A COMPANY HAS COME INTO QUESTION DURING MY BUSINESS RELATIONSHIP WITH THEM.
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2 comments
Anonymous
#188890

Most of these so called Comcast Techs work as contractors to Comcast and get low pay, no benifits, medical or anything else. They get paid less than $20 per call so if they do not complete 20 calls per day they are not really making money.

They are inexperienced with dealing with clientel in their homes or place of business.

Still this is NO excuse for anyone representing Comcast to be rude to the customers.

Too many times the problems are blamed on the Customer Equipment when it really is not.

Why do you think Comcast is in the process of closing more and more of their USA based call centers and having the phones answered in Philippines and India ?

Comcast does not want to pay realistic USA Wages to their employees !

Anonymous
#158634

I'm sorry you went through this. I really wish your husband had come into the room to defend you and tell that "technician" right where he and his inept, ignorant self can go. Not only was he wrong and unprofessional but he was very ***.

This is a crazy world we live in and if he had gotten nasty with the wrong person he could have possibly been hurt very badly.

Comcast doesn't care who they hire. Most of these idiots are college dropouts with no real professional training.

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ID
#187351 Review #187351 is a subjective opinion of poster.
Location
Snellville, Georgia
Product
Comcast Account