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Comcast in Detroit, Michigan - Repeated missed installation appointments

Comcast sucks Thursday July 19th. 2012: ME : I want to sign up for your Internet service... REP1: Have you had service with another provider since being with us? Me : Yes, I do have ATT Uverse service, but they use different lines than Comcast does. My house is good to go, I just need the line to be connected at the pole. REP1:Okay, then I'll go ahead and send you a modem and self installation kit ME(knowing that self-install kits are used for existing cable customers): I just want to be sure that you are sending someone out to connect my service at the pole, right? REP(Snaps at me): I KNOW MY JOB... The modem will arrive by Monday Monday July 23, 2012 appx 2PM************************************************ (modem arrives... I plug it in... no service. I'm dead at the pole... ME : (explain previous situation) REP2: I'm sorry about that! I'll go ahead and send a tech out within 48 hours you should be connected! Me : okie dokie thanks dude! :) Wednesday July 25, 2012appx 2PM*********************************************************** ME: (explains previous situation) ugh.... REP 3: Oh I see that he told you "48 hours" but what he should have told you was "by the end of today". The tech is at the house right before yours so you should see him within the next 2 hours... ME: YAY! (just forget about it until tomorrow) Thursday July 26, 2012appx 4pm**********RAGE SETTING IN******************************* ME: (explains previous situation) *steam boiling* REP 4: Let me take a look at what happened.... Looks like the installer arrived and no one was home. ME: There are two problems with this story... One is that the tech doesnt need access to my home in order to connect my service at the pole. This is all that was needed. The other issue is that I was home the whole time AND I had friends with me. REP 4: I can schedule a tech to come out but the earliest date available is the 31st ME : Thats not good enough. Please let me speak with your supervisor. REP 4: Hold on a second... REP 4: Okay, it looks like they DID in fact connect your service, but for the service speed you ordered to work, you will need to have an "advanced installation" which costs $249 ME(knowing a thing or two about Docsis modems): This doesnt make sense. Please let me speak with your supervisor on hold for 20 minutes, then disconnected... ******************************************************************************** Calling back in... still Thursday, July 26, 2012 ME: (explains previous situation) *steam boiling* I WANT TO CANCEL MY SERVICE REP 5 (Eric): Well it looks like your tech did not install and your revisit is scheduled for the 31st... ME: *slaps forehead* Thats not good enough. I've waited long enough. I want my service connected within 24 hours. ERIC: Would you be willing to give me a chance to make this right? ME: According to everyone else I've spoken to, this is impossible. ERIC: I'll tell you what. I'm emailing the tech's supervisor to get you squeezed in today. I'll call you tomorrow morning an if your service hasnt been connected then we will go ahead and cancel it. ME: Okay. ************************************************************** *ONE WEEK LATER* Thursday, August 2nd 2012: Still no service. I just called COMCAST and wouldn't hang up the phone until they finally cancelled the service I never had...
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Review
#336472 Review #336472 is a subjective opinion of poster.
Loss
$100

Comcast...gouging!

Comcast lures you in first of all with the converter boxes at no charge. Then they start charging for those and then up the HD fees and tack on whatever else they decide. My bill has consistenly gone up just this year alone from January to August. I'm now paying over $37.00 more a month in August than I was paying in January. Their customer service is the worst. They will sometimes give me their reasons for the charges and then up them again the next month. I hope everyone complains to their State governing agency...they need to be fined BIG TIME...they're a monopoly!
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#336250 Review #336250 is a subjective opinion of poster.

Comcast..extreme charges!!!lousy customer service

I've been with this company for over 9 years and especially over the past year....they have consistently gone up on my cable charges. Just this past year..they have gone up over $36.00 on my monthly bill. Every month I never know what "magic" charges I'm going to get when I haven't changed a darn thing. This is getting out of control and the gov needs to step in and stomp this company down as they're getting away with gouging. I thought the BIG MONOPOLY was supposed to be over when MA BELL was disbanded and now we're being gouged by Comcast. I encourage everyone to file complaints with your state govt.
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1 comment
Anonymous
#527226

Accidently purchased a movie but stopped the movie about 15 seconds into coming on, called comcast and was told a movie is charged to account if it's playing more than 10 minutes, CS couldn't tell me if I was charged because it just happened I had to wait until next day but he would leave a note as to what happened. Well I called next day and was told I had for my monthly statement.

Monthly statement showed up and I was charged, I explained the situation and was told it would be taken off my bill. Next bill the charge is still there and I'm being it's a credit, after an hour on the phone with a manager I was told CS keeps telling people charges will be taken off and she don't know why they keep telling cusotmers that.

She said she wiped the charges off and here is another monthly statement and the charge is still there. I only keep comcast because I can't get any other cable company but I'm really really considering getting rid of comcast.

Review
#336246 Review #336246 is a subjective opinion of poster.

Comcast in New Haven, Connecticut - Never got my Amazon Gift Card

As a promotion from Comcast Cable CT 2009, they offered a $25 Amazon Gift Card. After down loading the Gift Card request form and reading the form, it stated the orfer had expired, to confirm if offer of a $25 Amazon Gift was still good I made contact to a live on line Comcast Cable chat person, he assured me that the offer was still good. I filled out the required info, order,confirmation numbers and dates of install, signed and mailed it out on time to the advised address, after my year of service was over. Never received the $25 Gift Card
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1 comment
Anonymous
#550564

I never got my $100 Amazon gift card either, and also never got any response to my emails.

A complete deception...Comcast farms the rebates out to some company that just doesnt pay & no one cares. I'd never sign up again on the basis of ever receiving a rebate.

Review
#336201 Review #336201 is a subjective opinion of poster.

Comcast has the worst customer service of any company in America!!!

Don't look to Comcast if you are looking for integrity in a service provider. Each year, for three years, we have called Comcast in an attempt to renegotiate a reduced rate for our triple service plan. I started my latest attempt this year, the month before our plan expired. After a long wait on the phone and being cut off twice, I was told by a Comcast Representative that I had to wait and call the next month because the computer would not let a change occur until the year was up. I called back right after our new service year started and was told I should have changed it before the higher plan kicked back in. Duh! The gentlemen had to go back and give us credits for the higher charges. He then gave us an amount to pay and how much the bill would be each month after that. We received the bill the next month and we weren't very surprised to find it was higher than he quoted. So we called back to find out why the bill did not reflect the amount we had been quoted. We were told that the bill was higher because we had not being paying for some boxes we are using and they were going to start charging us, but it would be at a reduced rate. We were given a new amount to pay and how much to expect in future bills. We got the next bill and it was again higher than quoted. We called back again. Rather than explain why the bill was higher, we were again told we should be paying more for our boxes, because we were getting them at a reduced rate. Duh! The service rep wanted to know if we had gotten a letter from an auditor. We have not. She implied we could be charged for the boxes for the previous three years. I explained to her that Comcast is well aware of how many boxes we have and how much we are paying for them. They had even given them to us supposedly at a reduced rate the month before. It is ludicrous to even suggest we could be audited or that we could owe more money. We pay the bill that we receive. They need to audit their customer service department to ensure the customers get what they are promised. Every month the bill is going up and up, beyond what we are told it will be and all we get for a response is how much more we should be paying. I had read so many complaints about Comcast but thought I'd give them the benefit of the doubt. Now I know what all those people were talking about. I would rather do without than to give Comcast one more penny of our hard earned money. The cable, internet, and phone service we currently receive is not worth what we are now paying. We are certainly not going to allow Comcast to gouge us for even more each month. We'd rather do business with a company that appreciates its existing customers. You would think they would want to keep established customers who pay their bill on time and use all their services. Apparently they would rather put all their efforts into seeking out and rewarding the new customers. Good riddance Comcast.
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#336047 Review #336047 is a subjective opinion of poster.

Comcast customer service is a joke

My comcast internet went out. I called comcast and waited on hold for 25 mins. The rep advised me she did not know why my internet wasn't working and will send a tech right out. 5 days later!! I explained that this was not acceptable due to exams that needed to b completed over the next 2 days. She said she understood and would expedite my call and said I would receive a call back in 45 mins. 2 hours pass and no phone call. I called again and waited 35mins on hold. Spoke to a gentleman who advised me that he will expedite my call and repair and ill receive a call in 55 mins. My "adventure" started at 4pm it was on 630p. At 8p I still did not receive the promised call. I called back again and spoke to "Brie". Brie advised me the call back office closed at 6pm so they would call me tomorrow. I asked how could this be when the last rep I spoke to was at 630p and he advised me they will call me back in 55 mins. He said he didn't know and I needed to more or less get over it and wait til tomorrow. I asked to than speak to a supervisor. Brie placed me on hold for 45 mins to "find" his supervisor Moncia. Monica advised me that the call center closed at 2pm and they would call me tomorrow. I asked her how is it possible that the time changes with every person I speak to. Her answer was I don't know. Monica had no concept of what was goin on nor what her own reps were saying. I asked to speak to her manager Albert. Monica advised me bert was off for next 2 days and would call me back. I asked Monica for the customer relations contact info, she gave me the address to pay my bill, than changed her story and said I could find the info online. HELLO the reason for the call is cuz I had no internet!! I was than sent to Washington her other manager who advised me the call center closed at 3pm and someone would get back to me in the morning. A different time again. Washington advised me that if I didn't receive a call in the AM that I could call him back and he would see what was going on. I asked for his contact number and was advised that I would need to just keep calling the general 800 number til I found someone that knew him. I said that was like finding a needle in a haystack and he laughed and said yup. Washington also adviised me that he was good friends with the general manager Albert who is in charge of the Mexico (yes calls are routed out of the county) office and would call me back Saturday morning when he returned. Needless to say it has been 3 weeks and still waiting not only for this phantom call but also the call I was promised to receive in the morning from the call center. I had to wait 5 days to have my internet service fixed. Comast is the worse!
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#336006 Review #336006 is a subjective opinion of poster.

Comcast is ripping people off!

Comcast offers "triple play" which is home phone line, internet and cable tv for 99.00 a month. I called to inquire about triple play services since my cable and internet bill equals over 150.00 a month. I was advised by comcast that home phone lines are not avaible in my location. I had a comcast tech at my home the week before whom advised me yes my home could do home phone lines because they feed directly thru my internet modeum. Comcast rep told me that since I "couldn't" get home phone line that I couldn't get the "triple play" and have to pay almost double for less services! Comcast would not honor the same rate as other customers who receieve more services than me.
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1 comment
Anonymous
#522149

Comcast is a HUGE THIEF! I feel none of them are on the same page with their serivce or their products.

If you don't get a name, a date and a time, it's like it never happened. Because none of them know what the other is talking about. I have been going back and forth for the past 2 weeks with them about these DTA boxes you have to have to get cable and they are all useless.

Gone are the days of plug the wire into the back of the tv nd you can have ALL the channels at no extra charge. :(

Review
#335990 Review #335990 is a subjective opinion of poster.
Loss
$65

Comcast charged 2X what they said, then deleted all my email

comcast started me at a good price, but kept charging more. When I went in to the center it took an hour every time. They kept saying your special rate had expired and that they could not fix last month or this month, but they would give me another special next month. They said I must get a phone to get a good price and it was only 10 dollars a month and I would save more than that. They ended up charging me 4X that plus everything else went up too. Our city got so tired of their *** the started there own cable company. When my bill was 3X higher than when I started, I told them I was switching comcast deleted all of my emails. Saved emails, unopened emails. ect. No notice of any kind just gone. no help, it's our policy.
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Review
#335790 Review #335790 is a subjective opinion of poster.
Loss
$1
Tags
  • good price

Comcast worst company in U.S.

How can this company be in business??? I come to the Pride Center in Wilton Manors, and every week the ability to sign on to yahoo is messed up. How many times is comcast going to have to come to the Pride Center and fix this problem. Why is everybody at comcast so incompetent!!! Why can they not fix this problem!! How long will it go un fixed. It seems that comcast has no sense of responsibility to its customers. As a patron to the Pride Center, I will make a request to management to change to another internet company that will provide better service!
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#335765 Review #335765 is a subjective opinion of poster.
Loss
$100
Tags
  • better service

Comcast blows

Tried to watch Olympics live on internet through NBC's website. So the NBC web site asks who your local provider is. I click on Comcast and it redirects me to a Comcast web site. The Comcast web site tells me I have to upgrade to Xfinity on Demand to view the online coverage of the Olympics. This makes no sense to me. We have basic cable and high speed internet through Comcast. I only have basic cable because I can get all the TV shows I want through the internet. Why should I have to upgrade my TV service to get online content. ***!
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#335744 Review #335744 is a subjective opinion of poster.