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Comcast living up to reputation

I'm new to Texas and everyone told me Comcast was horrific. Unfortunately, no other choice in my neighborhood. Install scheduled for this morning and they've already called to say they are going to be 2 hours late and did I want to cancel. I suppose they are consistently bad. Everyone warned me. Not surprising that they lock you into a contract. If they had great service at a great price, it wouldn't be necessary. I will keep them until AT&T U-verse is in my neighborhood and then happily pay the fee to get away from them. I have gone without TV and Internet for months because I ran into similar issues at move-in. I decided to defer the stress. It is pretty bad when someone chooses no service over your service.
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#333616 Review #333616 is a subjective opinion of poster.
I signed up with comcast 5 months ago because of a $300 gift card promotion they were running. After calling almost every month to ask about the gift card, today I was told that I am not entitled to the gift card because it was not in the system. I've spent over 6...
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Anonymous
#732875

I signed up on-line in Oct 2012 and again in Jan 2013 when comcast sent me another request canceling my first contract; why I don't know; for 149.99 a month for 1 year 179.99 ...

Review
#333500 Review #333500 is a subjective opinion of poster.
Loss
$300

Comcast in Savannah, Georgia - Gave me business number that is already in use

And said they would call me back with a new number. Well 3 days later NOTHING. I called them and showed the *** when I called it dialed out to a number already in use. Even the guy who picked up said this is the third time they have assigned his number out! What idiots! Now while on the phone I said "look i just need a new number!". He said "let me check something". What the *** is there to check? I am not even a tech for them and it does not take a genius to figure out I JUST NEED A NEW NUMBER. So then of course right when "he was checking something" he hung up on me. I can't even tell you how pissed i am. I want my money back phone cancelled and internet which I pay $260+ b/c I have 50mb/sec internet + business phone. They suck!!!
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#333489 Review #333489 is a subjective opinion of poster.
Loss
$260

Comcast managers should all be fired for their inept training of personell

I'm WAAAYYY to pissed off to give to really entertaining dialogue and details of a problem that just won't go away with their billing system. To put it short: a Comcast telephone customer service rep signed me up for a protection plan 3 months ago without my permission. Isn't that illegal? I have had to call each time my bill comes to get it removed. I'm told each time that it has been resolved, but each month the charge is still there...gathering late fees along with accumulated threats to cut off my service. I short paid my bill each month and always pay all my bills on time. Todays call got me so MAD that I lost it and told the CSR to "F" himself! I can't believe I stooped so low. I don't think I've been that upset with someone since I was a kid forty-plus years ago. Perhaps I should make threats and get the attention of the FCC, or better yet the FBI. Then then idiots in the media would get word. In the end I'd go to jail....THEN MAYBE an executive would take notice and realize that the company has VERY SERIOUS management problems. After all, the managers are supposed to select and properly train the people that directly communicate with their customers!
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#333460 Review #333460 is a subjective opinion of poster.

Comcast just a longer word for MORONS!!!!!!

I ordered new comcast TV service. I scheduled my appointment and the installer was supposed to be here between 4-6pm. As 6:30 rolled around I called Comcast to see if the tech was running late or just packed it up for the day. I was told I be recieving a call shortly about 30 minutes or so.....Well when 8 rolled around I called Comcast back up where my call was answered by someone who barely spoke english. I got transferred to a supervisor who looked at my account and said that someone had tried to call me but it went to an answering machine. I had no voicemails or missed calls on my phone. After some discussion I am now having to wait another week to get my service installed. The worst part is they're the only provider in my area so I can't ditch them and go to someone who has their stuff together. Thanks Comcast
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#332945 Review #332945 is a subjective opinion of poster.

Comcast is the WORST COMPANY

I have had to use Comcast for nearly the past two years since moving to Mt. Pleasant, SC. Their service is awful, their internet speed is poor and I have the highest speed you can buy. Their technicians are sub contractors who break what they come to fix which results in many return calls. The Xfinity second tier tech support is in the Phillipines and I cannot understand the people. They are also only allowed to follow scripts and do no thinking on their own. KNOWLEGY PLEASE COME TO MY AREA SOON . I want to get rid of Comast as soon as I can Sue
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Review
#332735 Review #332735 is a subjective opinion of poster.
Loss
$3000

Comcast in Jacksonville, Florida - Worst internet experience ever

I have had comcast internet for about 9 months and 6 months of that was with the signal dropping about 5 times an hour for anywhere from 5 to 10 mins. finally they were able to figure out that the wires they were using were bad and replaced them. Now our modem is going bad with the ethernet port. I call to have a tech come replace the modem and he comes out replaces 2 more lines doesnt touch the modem and says "there its fixed". needless to say he was full of ***. I now went and bought my own modem and they cant connect it over the phone so i set up an appointment for them to manually come out and hook it up and they dont show up, but not only that when i call them about it they say its my fault that I didnt respond to the verification call which of course i did or i wouldnt have been calling their *** ***. All this aside what *** me off the most is that no matter what you've been through they continue to tell you to calm down, that "we are sorry", and that customer service is their number 1 priority(what a *** joke). to sum it all up *** comcast i would rather have {{Redacted}} removed through my *** then deal with these incompetent *** heads. thanks for the vent I feel alot better, but still *** comcast.
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#332357 Review #332357 is a subjective opinion of poster.

Comcast in Minneapolis, Minnesota - Would not shut down cable service.

Called to shut down tv cable on the 12th. Said they would not until the 15th. Called on the 16th, they still had not shut it down said they did not know I made a request and would shut it down now but charge me . Also told me to get their junk turned in within one week. Had to redo the modem for internet service which I still had becuse they said they did not have it in their system and it was not working. On the 12th I asked for a cheaper internet plan and they said they would change that. Of course they did not and were going to charge me for the expensive service I did not need or want. Good luck to anyone trying to deal with this rip you off company!!! Joe
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#332284 Review #332284 is a subjective opinion of poster.

Comcast in Blackstone, Virginia - Witholding my refund

Comcast provided us with receiver and remote, and internet devices to connect online with their bundled cable/internet service. We had their equipment for 3 years and the internet service box had to be replaced >6 times and everytime they say somebody gave you a defective box ( how many somebody do they have?) We moved after 3 years and switched to sattelite services. All of comcast's equipment have been returned and we have receipts to prove that. That was in March of this year. It's now July and they keep saying we'll get our money back. We asked to talk to a supervisor- they had the gall to say they don't have as supervisor at their main offive in Charlottesville, VA. Yeah, right!!
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#332196 Review #332196 is a subjective opinion of poster.
Loss
$200

Comcast customer service is awful

We have been having trouble with our cable box going in and out intermittently for about 2 weeks. Called the first time waited approx 20 minutes to speak with a representative who was not helpful or intelligent and could not find a fix. Then we scheduled a technician to come out and this person did not show up. We called again and waited 29 minutes to speak with a rep who was again unable to fix it. Scheduled a technician to come and I guess we will see if they show up. Not only was customer service awful, but never once did they apologize for the error, not once did they thank me for my business, and in three years of issues they have never been helpful except for one time. **** Comcast
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#331957 Review #331957 is a subjective opinion of poster.