service customer service customer phone internet cable bill problem people account
Ongoing lack ofnternet, techs have been out constantly system still in/out, mostlyout. Today the technician spoke hardly any English, was hard to understand, then started belittling me and shouting at me. I was scared, and told him he should do the job that was agreed...
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1 comment
Anonymous
#1448264

Wow your story has changed so much! Originally the tech mumbled and you couldn’t hear him and yet 4 posts later he was yelling.

Make up your mind, which story are you going to stick with. Get your story straight then post.

Review
#1213609 Review #1213609 is a subjective opinion of poster.
Service
Comcast Technical Support
Reason of review
Destructive/rude technician
Loss
$80
Preferred solution
Let the company propose a solution
Rude, insulting technician, didnt speak English that we could understand, started insulting us minute he got here, didnt do much, then insulted us, saying he couldnt wait to get out of our house!! He said it was a dirty dump which it is not. It is an old house, but it...
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Review
#1213592 Review #1213592 is a subjective opinion of poster.
Service
Comcast Technical Support
Reason of review
Poor customer service
1.0
Details
Premium fees for below standard products. I have been dealing with Comcast for three months. Over issues regarding public broadcasting service channels. In Minneapolis Minnesota three of the PBS stations are considered premium. In order to receive them you must pay an...
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Review
#1212667 Review #1212667 is a subjective opinion of poster.
Service
Comcast Tv Package
Reason of review
Bad quality

Update by user Mar 16, 2018

Problem was found to be on telephone problem in neighborhood

Original review posted by user Mar 15, 2018

My cable has been tiling and going off with an error message. I had one tech work on the problem. It seemed fixed but now is messing up again. I have to wait until another tech comes out. I am getting tired of...
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Resolved
Review
#1210917 Review #1210917 is a subjective opinion of poster.
Service
Comcast Cable Tv Service
Reason of review
Bad quality
Loss
$32
Preferred solution
Deliver product or service ordered
1.0
Details
I called Comcast about 10 days ago to let them know I could not receive or send email. They tried to fix it for quite some time, but could not. They said they would have someone call me back. That person could not get it to work either and said it was a Microsoft...
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Review
#1209761 Review #1209761 is a subjective opinion of poster.
Service
Comcast Technical Support
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund
1.0
Details
Daily issues with new modem required by Comcast. Have to repeatedly go through troubleshooting with technical support. After about an hour or more of troubleshooting daily, the cable will reset and function for 10 minutes. They refuse to send out a technician to fix...
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Review
#1207900 Review #1207900 is a subjective opinion of poster.
Service
Comcast Technical Support
Reason of review
Poor customer service
2.1
Details
I have been a Comcast customer for over 7 years the only reason i remain one is because they are the only available service in my area or else i would have canceled my account years ago. Each and every month i have the need to call them regarding my bills .a package...
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Review
#1207434 Review #1207434 is a subjective opinion of poster.
Service
Comcast Tv Package
Pros
  • Nightmare
Reason of review
Pricing issue
Preferred solution
Price reduction
1.0
Details
I have subscribed to Comcast cable since 1968. They are the most difficult company to deal with ever. They can't seem to get my bill correct no matter what and their excuses/explanations make no sense. If I am fortunate to get through the sorry phone system and connect...
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Review
#1196234 Review #1196234 is a subjective opinion of poster.
Product
Comcast Account
Cons
  • Customer reps who lie
Reason of review
Poor customer service
Preferred solution
Price reduction
Tags
  • Comcast Customer Service
received my monthly bill yesterday. Bill increased from $159.33 to $167.11, no additional services added. Called Comcast about this, found out that they additional equipment to their business, so that was the increase that they charged, and said they have the right to...
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Review
#1194373 Review #1194373 is a subjective opinion of poster.
Service
Comcast Bundle
Reason of review
Pricing issue
Preferred solution
let folks that are considering agreeing to pay for the Bundle price know clearly UPFRONT that Comcast has the right to increase prices if Comcast decides to purchase their equipment, that you will have to pay for the increase, yeah that will happen (LOL)
1.0
Details
I called many times to try to have a better price in my cable and internet but was a lot. I make payments but not the hole invoice and they cancel on me now I have to pay early cacelation $210 total to pay will be $415 I told to a person she told me to pay the full...
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1 comment
Anonymous
#1452239

You strait up admitted that you didn't pay your bill. Of course they cancelled you. What else would you expect to happen?

Review
#1193850 Review #1193850 is a subjective opinion of poster.
Service
Comcast Bundle
Pros
  • Cable internet
  • Internet
Cons
  • Overcharged
Reason of review
Problems with payment
Loss
$415
Preferred solution
Let the company propose a solution
Tags
  • Comcast Poor Customer Service