Latest review first
Comcast in Arcadia, Indiana - Never received the 250.00 gift card as promised
In September, 2011 my family relocated to Fishers, IN. 1 month prior to that I went online & ordered Comcast's Triple Play. The very best package they had. Their promo for me doing this was a 250.00 Visa gift card. I called them several times & they referred me to a toll free number. I finally got thru to this 3rd party & was told that they didn't have my file yet. Told me to give it a month Or so & call back! What a Joke!!! I called Comcast in Dec 2011 & a c/s rep told me it would be mailed & I would receive it on Jan 4th 2011 & I'm still waiting! Im getting ready to call them right now. If I don't get My card immediately, I will report them to the FTC! I honestly think This is a racket!! Comcast has no intentions of rewarding these incentives are they would streamline the process to thank their loyal customers!
Sales guy at Comcast comes to our office to offer their services at a "huge" discounted rate..."take the package, it's free stuff" We didn't need TV, we didn't need phone lines...we needed basic internet connection to check email. We end up with Super high internet speeds? Cable TV with a ton of channels (we don't even have TV in office) and phone and fax lines... NEVER USED them. Called to cancel within the 30 day window and are being told we owe $183.67 for stuff we never ordered or used... Go Comcast! What's up with the 30 day money back guarantee?
New comcast customer
I am a new comcast customer. Upon attempting to activate service, it took the customer service rep. 30 minutes to find my account. The original rep. that signed me up, put in the wrong telephone number and also the wrong address. The second rep. could not activate the service. They gave me the phone number to the service department. I waited on hold for 59 minutes, before I was able to speak to someone. When I finally was able to speak to someone, this individual, also was not able to activate service. At this point a service technician is scheduled to come put and hopefully will determine what the problem is. Great way to start a business/customer relationship. I have the FIOS number on my speed dial...
Comcast - Bad Boxes
I got new service on Friday, August 17th and they have been at my house 3 times for 2 hours per visit .they have installed 8 HD-DRV boxes and none of them work. Yesterday, they were there and when I got home, it was worse than ever ..I can't believe this from Comcast .they used to have a good reputation but not sure what is going on ..I've asked for a supervisor to call me twice ..I haven't gotten 1 return call ..they do suck and DON'T get service with them ...I'll go back to the Dish and I know that everything will be okay!
Comcast Non published/non listed and Blocked I. D.
After 10 years of having the same telephone land line number, I made a change only because the only calls I received we're all from the woman I have been divorcing for the last 12 months. She was calling near 100 times a day and I would pull my phone plug out of my modem. I gave up my number one afternoon on or near May 2nd and I had a Comcast rep. call to ask me if he may give her information and my new number the next morning. I told him of course not, and also that she is the reason I needed to changed my number. He told me it would be settled by saying that he couldn't contact me. He called back 19 minutes later to tell me that he assigned her the number I had, long before I met her. I filed a complaint with the FCC. My account has been flagged with big red letters, telling employee's not to give her any information, long before this, because she has called almost every day to change my account settings. The account is solely mine and they know when they have a woman seeking changes to access my voice mail, that it's wrong. She has also changed my Social Security, last 4 digits that I have on file with them. Since giving my number up, I have needed to change it two additional times, bringing my I.D.'s to a Comcast office because she had been calling repeatedly. She has my current number, after three changes and I thought I would give up, since the Comcast reps. seem to get away with giving out unlisted numbers whenever they feel they want to. I pay a premium price for privacy and cannot get it thru the workers at Comcast Centers worldwide and I feel that I deserve compensation for these security breaches and the time spent working to get my identity back on my account. I also have not been able to access my calling features on their website. The call me almost daily to ask questions and let me know they are working on the trouble ticket. This calling has not stopped, but slowed down, due to a death in her family. It's the first break I have had in several months.
Comcast DOESN'T CARE!!!!
Comcast's customer service motto "customer's are first" and they are "Comcastic" -- it is a lie! I have been trying for over 2 weeks to get a service technician to come out to fix my cable and internet to no avail. First I was told that I wasn't authorized. How can that be when I WAS THE ONE WHO ORDER THE CABLE ORIGINALLY!!!! Then, I was told that since I wasn't authorized my husband had to order a service tech. He was told that the information in the file doesn't match with what info he gave them and they couldn't help. That's because it was my INFORMATION!!!! This took us 3 days to straight out. Then when we did finally get an appointment, we were told we would receive 3 pre-calls, which we never received. When I called Comcast, I was put on hold for a service rep and then the system hung up on me! After waiting all day for a tech to show, I called again and was told (after 2 attempts to reach a real person) by the next service rep that 3 pre-calls were initiated but there is no answer. However, I NEVER received the pre-calls!!!! So I wasted all day waiting for no one to show!!!! No answered precall, no technician. No service, no credit, just the run around!!!! I asked for a supervisor and was told they couldn't help me. WHAT GOOD IS COMCAST!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Comcast strikes again
We all know about the government mandated digitization of the local OTA broadcasters, and that's okay, we know. Now I have these DTA boxes on my sets, because if I didn't I would have no TV. I went to my local COMCAST SERVICE CENTER, and told the lady behind the counter, the person that represents COMCAST, and is there to provide accurate information to the loyal fee paying customer (me). The conversation went like this: (me) Hi, I need a couple of DTA boxes. (her) How many TV's do you have? (me) 2, but I also have a Series 2 TIVO with a lifetime contract that I would like to continue to use, at least until my contract expires..... (ha ha ha) (her) dead stare,.... The TIVO should still work. (me) I read that I should come here to get a 'CARD' for the TIVO. (her) the TIVO should work with the DTA box. I came home with the 2 DTA boxes. I set both boxes up and call to activate. I did this from my living room on the automated system (big mistake) and of course, the TIVO does not work. I hit ZERO and get a live agent. Better than that, she was in the United States, so the language barrier was gone. She confirmed that the TIVO will NOT work, and I do not need a card, but I need a SET TOP BOX for 8.95 a month. Then I said fine... let's activate the other TV and we'll be done for now..... We activate, and she says, it may take up to 15 minutes to kick in, and to just leave the set on and do nothing. That conversation was was @ 5:18pm yesterday. Here it is 10:10am, still not working. Now my big job today is, DirectTV or DISH.
Comcast-*** Poor Service and Consistently Lying
I had service installed at my residence on July 26, 2012 and a week later the service went down. I called numerous times within a three day period to have a repair tech come out but no luck. During that time period I spoke to God knows how many of the account reps who lied about someone calling back. At one point I was told that an an emergency ticket, escalated order was submitted and a sup would call the same day to dispatch a tech, never happened. Tech eventually arrived for original scheduled appointment 3 days later and I was given a $4.00 credit which I had to call in to get, it wasn't automatic, wow......... Fast forward about 2 weeks later and service went down again due to a large truck pulling down cable wire which is now laying across the road and hanging in my neibhors yard. In the last 24 or so hours, I've spoken with account reps from Nashville, Memphis, Mexico and the Philipines and the other two or three I didn't even bother to get their locations. Keep in mind, I live in Monroe, LA, which is in the North East Louisiana. I've had account reps pretend to be sups and pass my call along to other reps, when I asked to speak to the supervisor, I was told by a rep the sup would tell me the same thing he told me, "there's no one available or a message was dispatched to my local office and someone would call me back with 1-2 hrs", never happened. I was given another escalated ticket# for the second outage and told the matter would be taken care of on the same day and a sup would call to let me know the approximate time the tech was coming, never happend. I'm so, frustrated and pissed beyond pissed. At this point, I will discontinue my service and make sure that everyone within my sphere knows how horrible your ground reps and the lack of service available when needed. I don't think it is unreasonable to ask that your company show some semblance of customer service. tI seemed so easy for them to say, "no ones available or someone will call you back." You and your ground reps know customers are at your mercy (which none has been shown) and there's nothing any of us can do about it accept go to another provider and hope for a better experience. It's ashame that comcast outsource jobs to other countries and not have tech available to resolve technical problems here at home. Bet I get a billing statement ontime and you expect a to receive the payment on time too. Since all I'm to you the Corporate Head is a Number as in money....here are numbers for you: Acct#09577469245-03-1 Ticket # given on 8/18/12- 011374471 Ticket #given on 8/19/12-011377431 Can you say social media to spread the word on your corporate greed and *** poor service.....shame on you but i'm sure the big wigs don't give a hot *** because if you lose a few customer, you still make millions by outsourcing to low wage countries. Nancy W. 707 373-0205 firstname.lastname@example.org pray4peace not holding my breath for a return email or call.
All day appointmet means no appontment for Comcast
After installing Comcast service (tv & internet) on 7-25-2012 (at 3rd appointment after 2 no shows), the Comcast construction crew broke the underground cable outside the house while attempting to replace it with a new cable on 8-1-2012. Since then Comcast customer service gave us 4 all day appointments with their construction crew which all ended up with no body showing up w/o any calls: on 8-3, 8-7, 8-10, 8-13-2012. I wonder whether Comcast really wants to replace the outside house cable broken by their Comcast construction repair crew? In addition, Comcast customer service people told me I should ask the $20.- credits for the missed appointments to the Comcast construction crew who never shows up.
Comcast Bad Service
Today August 17th I was scheduled to have Comcast Xfinity HD Complete Triple Play installed. The technician arrived and stated that he was here to install Internet only. I explained that I signed up for the Triple Play so he rechecked his Order Form and it said Internet only. He said what he could do is install the two extra boxes he has with him and work out the rest with Comcast later. I called Comcast C.S. while he was getting setup to find out what went wrong with my order. The C.S. rep stated to me that they do have me setup for the Triple Play but only one receiver. I said that is incorrect as my order stated 4 receivers (1) AnyRoom HD DVR receiver and (3) HD receivers. He blew his breath into the phone as if I was annoying him because of the correction and transferred me to someone else. The next individual stated that my order included one receiver but I could add three additional receivers at no additional charge. I explained that I took a screenshot of my order and read verbatim what the "Included Services" stated on the Customize Your Bundle page. He said no problem, let the technician take care of the internet, phone, and install the two receivers one of which include Basic cable (not the complete channel lineup I signed up for) and they will schedule me for another technician to come back out with the three boxes. Irked at this point I was ready to agree to that until he told me that I would need a $50 deposit for the HD receivers. That was the last draw for me. The technician arrived with an incomplete installation request, C.S. told me that I didn't select the correct number of receivers when the package I choose automatically included four receivers, they would have to come back out to my house to complete my order, and then to top it all I have to pay a $50 deposit for the HD receivers. Needless to say I cancelled the entire order. It will be just my luck that after waiting for the past two years for Verizon Fios to become available on my side of the street it will become available after we move from our current residence.
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