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Comcast doesn't care about you.

I canceled my Comcast account so my new tenants could establish an account in their names. Comcast however did not notify me that my email address and email would go away, when I called them and nicely asked them to turn it back on as I would be re-establishing service at another location at the end of the month. Comcast transferred me over and over then put me through to a useless, powerless manager, who said the same old, bla bla bla, I apologize but we can't do anything.....Why do you even answer the phone if you are useless and powerless? Do you think maybe you should let people know their email will go away if they cancel.This comcast manager then went on to say that sometimes the computer cancels it, sometimes it doesn't. Really lady, what is the computer, the Matrix? The computer can think for itself now can it? REally? Why doesn't Comcast just save itself the money and hire monkeys who are more intelligent to answer the phone? Oh, then the final thing this manager said to me after I asked to speak with her boss is "oh he doesn't take phone calls"; well how nice, no accountability, I'll just dial 800-blackhole then!
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1 comment
Anonymous
#175343

Comcast has a MONOPOLY where I live.

Unbelievable in this day and age. What behind closed doors deal happened that allowed this.

NO company should be allowed to have a monopoly.

ID
#193612 Review #193612 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey
Service
Comcast Internet Service

Comcast

Anyhow after moving our business out of a building and into our home till we find another building to relocate our business to Comcast was suppose to move our Triple Play(minus the tv) cause we our doing our business out of our home. 1st off we have AT & T which hardly no problems.Comcat wants us to call AT & T and get all the information so they can transfer us. Our toll free line that we have with AT & T is piggybacked. Comcast than tells us last week we have to get caught up on the bill so they can do this for us so we paid the bill. Now Comcast calls us a hour ago and tells us our service was shut off this morning because the we owe them money for the new bill.
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ID
#193594 Review #193594 is a subjective opinion of poster.
Location
Ann Arbor, Michigan
Service
Comcast Service Transfer
Loss
$2400

Comcast is unreliable

My phone is my most important service and unfortunately we have comcast triple play or whatever their calling it these days. My phone is down more than up! This is a safety feature if my house burns down or their is a health crisis what will we do? HUM, run next door I suppose. I wish AT&T wear available here in my town. I would switch us in a heartbeat!Now that's going to be 2nd job...petetion my town for a better network. If YOU have a choice...go elsewhere! I would just like a better company. Comcast just STINKS!
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2 comments
Anonymous
#176091

I tried Comcast phone service ( voice over internet protocol ) for 2 weeks and went right back to my traditional phone company ( the Real Phone Co . ).

Copmcast internet phone service was just too unreliable. Too many missed incomming calls, On local calls in my same town " All circuits are busy now please try your call again later " ( I havn't heard that one since the 1950's LOL ).

Too much aggrivation for me.

I went back to my " traditional " phone company. It's worth it for the peace of mind and reliability.

Anonymous
#174776

At&T is not the solution!!! They have a class action lawsuit as we speak!!

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ID
#193137 Review #193137 is a subjective opinion of poster.
Location
Chicago, Illinois
Loss
$100

Comcast suck the bone

They are a rip off liars, and they are a stinky rat bastarod. These people charged too much. These people are the swines. They charged twice and rase the rates. Shame on you, coomcast. You lied about the internet service and it is slow as your mother's stink pits. You lied about the Tv and you came into my house with fecal boot on white carpet. You do not fix the TV and your wife cannot either. You do not do as one should honestly help, but instead are a taker without meaningful nor valuable consideration. Reflect and ponder.
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4 comments
Foolheldgree
#193361

ct4 is a *** *** mother-*** piece of rat *** *** suker mither fuckas.

Foolheldgree
#173882

Ct4 suck concat's bone.

Anonymous
#173878

This is the type of treatment Concast give the patrons. You see how mean the man is?

Anonymous
#173527

Next time clean your yard of *** then it wont be tracked into your home my comcast runs at 58megs thats pretty fast

loose the attitude and maybe the next tech will fix the problem instead of listening to you whine

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ID
#192923 Review #192923 is a subjective opinion of poster.
Location
Fremont, California
Service
Comcast Internet Service
Loss
$5000
Comcast has lied for years, and I have the proof !!! The only thing that is making the company, a company are LIES. They have been in my house over 24 times......................yes 24. The problem is not resloved. I do know it's a billion dollar corp. and it needs...
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1 comment
Jailah
#955364

My comcast internet drops connection every 30 mins to an

hour. This has been going on for 2 years.

They have sent at

least 15 techs to my house and the last 4 were suppose to fix

a leak at the pole out side but they never showed up. Every

time i call in they make promises of fixing the issue but no

tech ever shows up. They have charged me for the 1st 2 techs last year "which they did not fix problem", charged me for mailing me new cable boxes but when the techs showed up said i didn't need them and took the boxes with them. I've had promises and rudeness when i call in " which is at least 2 to 3 times a month begging for help with these issues".

If you think about this its theft and false advertisement...Not getting what i paid for and horrible service. This doesnt even include the problems with the cable tv.

ID
#192419 Review #192419 is a subjective opinion of poster.
Location
Everett, Washington

Comcast - Cable tv keeps going out in the middle of night

getting very tired of cable tv going out in a regular basis. pay too much for such poor service. now nobody answers phone after 10:00pm, then when you finally get ahold of someone, they can't get anyone out to fix cable for a week. if this is the upgrade they keep talking about, it is really a downgrade. customer service representatives don't seem to care about the customers inconvenience or about crediting your account when you have been without service. recently the cable tv is going out more and more. i was also charged to have my cable reconnected after the neighbors pulled down some vines and pulled my connection out...not my fault, i shouldn't have been charged.
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1 comment
Anonymous
#267153

comcast (more like ***-cast) has to be the WORST internet, cable, phone company EVER! Their pathetic service is always going out and is too *** slow!

..Plus, they removed several basic cable channels, yet they increased the price!! WTF!!!! :( RIP OFF company!!! They don't care if you get good service, they just want their *** money!!

DO NOT go with COMCAST... Go with another service if you can!

ID
#192360 Review #192360 is a subjective opinion of poster.
Location
Meridian, Idaho
Service
Comcast Customer Care

Comcast cable deceptive

When TV converted to digital, Comcast advised customers there was nothing they needed to do. Six months later they said customers needed a free digital converted box which they would install for $9.95. I was charged $29.95. Now I'm being charged $8/month for a high def box, even tho I don't have a high def tv. They say the digital box is also a high def box and the only way I can avoid the charge is to disconnect the box, take it to Salinas (a gang plagued city), exchange it, and then pay Comcast to reconnect it. This is deceptive advertising at best and extortion at worst.
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ID
#192270 Review #192270 is a subjective opinion of poster.
Location
Los Angeles, California

I LOATHE Comcast

Comcast is the worst company to deal with EVER! First off they nickle and dime you for everything because they have a near monopoly on the market. They quote you $40 for service for the first few months but your bill ends up being $60. After your "new customer" promo runs out your bill skyrockets to $100. Second, whenever you call to inquire, complain, or report an outage you are on hold for an eternity and they offer no help whatsoever. Third, you are forced to go to one of their service centers to pick up your equipment. Nothing says customer service worse than a line of disgruntled customers waiting for lazy, slow, uncaring employees who hate their jobs and don't give a *** about turning a bad experience into a better one. In the city of Chicago if your building is wired for Comcast that is who you have to use. Well, I prefer to go without TV!! Seriously I will not pay those incompetent slugs another penny. In the future, I will not select an apartment if the building is a Comcast building.
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ID
#192105 Review #192105 is a subjective opinion of poster.
Location
Milwaukee, Wisconsin
Service
Comcast Tv Service
Loss
$3648

Comcast---Bait and Switch

I spent roughly 20 minutes on-line upgrading my cable and internet to include phone service. I made it through the entire process and received a final price (w/Install) of $79 the 1st bill and 24.99 each month from there on out+ taxes and fees. Once I finished and agreed to the pricing and conditions along with scheduling the set up the on-line chat screen came up. After approximately 40 minutes of going through the switching of my phone # etc.. I get a response from the onsite representative that the 1st bill would be $179. I told her that was not correct and I was quote $79. The online representative pulled $29 off and said I could split the bill in 2 payments. I just spend an 1.5 hours to be bait and switched. Unbelievable from a company whom I have been with over 15 years. Why would I switch from the phone service I have now to pay for this type of service that will take me a year to recoup the set-up fees. Answer: I wouldn't and I didn't. Now I have to reconsider my cable and internet.
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2 comments
Anonymous
#171193

You are probably better off with your " real " phone company than dealing with Comcast for " VOIP " phone service on their cable system. I tried it for 2 weeks and it became such a headache I went back to the traditional phone company I have always had.

With me, it wasn't a money issue but rather a quality and integrity issue.

Another interesting point, when I made the switch to Comcast ( at least temporairily ) I get all kinds of phone calls as if I had moved which I did not. Is Comcast selling new subscribers name address and comcast phone numbers to others ?

Anonymous
#170938

THAT'S why Comcast is called a CABLE company, THEY can over charge you for services & phone service that they buy from THE phone company ! Nothing changes on your phone & how it works, when something doesn't work they blame the phone company, & they will tell the extra charges are being passed on from the phone company!

YOU LOSE !! LOL A.G.Bell

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ID
#192009 Review #192009 is a subjective opinion of poster.
Location
League City, Texas
Service
Comcast Internet Service

Comcast Home Alarm

My account was being debited from my bank and comcast charged a late fee of 8 for 2 months saying my account was closed, expired, but it was not. I called my bank to inquire the problem and they said it was Comcast who had the problem. So I cancel because they blamed me and putting me with people who don't pay their bills. They refuesed to take away the late fee's even when I asked to conference my bank so they can confirm my account had never been closed, expired and was active all along. I am glad to close the account as I have the others tv,internet, phone 2 yrs ago. good riddence and never again will I be a customer to Comcast ever.
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ID
#191767 Review #191767 is a subjective opinion of poster.
Location
Houston, Texas
Service
Comcast Internet Service

Comcast - Missunderstood

My name jamaicajacqui@comcast.net yesterday I did about 100 new memorials of sone famous people.find a grave closed my site down .I mean no harm. I used no fowL words.I'm new ,please restore my site.if I'M WRONG,. SORRY if I have done some wrong.Since my husband,s death two months ago, I'm alone the only friends I have are from find a grave.It doesn stop the pain of losing my huband, But when I visit my site It's like he is near me.And i love reading other's life.
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ID
#191620 Review #191620 is a subjective opinion of poster.
Location
Wilmington, Delaware

Comcast - Dns fails consistently at specific websites - like bank home pages

dns fails to open specific webpages over and over... like my bank homepage. it's got to be either dns or dropped packets. I hate that they're the only company i can get internet through at my apartment. Makes for sucky competition in the business world. What's worse, is that since this is website appears to be here only for those who are mad at comcast and not for comcast to necessarily actually read... (which is pathedic) i might just have to go post it in about 100 other pages. What?! i have to type 100 words to say i'm upset?! that's lame too.
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ID
#191592 Review #191592 is a subjective opinion of poster.
Location
Salt Lake City, Utah
Service
Comcast Internet Service

Comcast - Scheduling woes

Recently both my roomate and myself returned from vacation to find all our comcast service was out - no cable, no internet. We called 1-800-comcast (the only # written on anything comcast has sent to us) to try and resolve the problem. First of all, we called from my cell phone - the phone number on the account - and got bounced around to different call centers all over the country because the area code on my cell phone number doesn't match the area code in the city I live in. Finally we get a service rep on the phone who tells us right away that she can't do anything for us since she's in another location, but is willing to give us the direct phone number for a service center near our house (she couldn't forward us though). When we finally get in touch with the local service center, the rep says we have to set up an appointment for a technician to come out and assess the situation. Now I knew we were going to have problems. Almost all the appointments they had available were for time frames in the middle of the days. Unfortunately, as we explained to the person on the phone, both of us work full time 9-5 not very near to where we live. We needed an evening or weekend appointment. The rep said he could get us an appointment 5-7pm 3 days from when we were calling. This was annoying as I needed the internet to properly complete some of my work at home but decided a 3 days wait was better than nothing. I repeated to the phone rep that 5-7 would work but we wouldn't be available until around 6. The phone rep said that wouldn't be a problem, said they would add a note to the service request to come late and to have them call my roomate's cell phone. The number was verified twice while we were still on the phone. Come the day of the appointment, I receive a call around 5pm from our Comcast technician that he is at the front door and no one is answering. I explained that he was suppose to call another number and wasn't suppose to show up until later in the evening. My roomate was on her way home, but wouldn't be there for another 10 minutes or so. He never called her even after I told him she was the person to contact and we set it up that way when I set up the appointment. About 5 minutes later he calls me back and says there's still no one there so he's cancelling the appointment. Of course I protested to which his response was "I can only wait 10 mins". Fine, it's true we weren't there, but at the same time we didn't think anyone would show up for another hour. Once again I had to call the local service center to reschedule the appointment - for 2 days later of course. Again I explained that we both work and can't leave in the middle of the day/early. Again, the rep said she would put a note on the service request that the technician should come as close to 7 as possible. Fast forward to the day of the appointment and once again the technician was at our front door at 5pm. Luckily I was able to leave my office a little early that day and was on my way home and able to catch him before he left. It was still annoying that simple requests from the customers were being ignored. The scheduling system they have set up makes it very difficult for people that work typical 9-5 shifts to set up appointments. If they were willing to commit to arriving at 6pm or even 5:30 it would make all the difference.
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1 comment
Anonymous
#169933

:( Since this last thunder Storm my internet stopped working, I called waited for 20 minutes finally some one picked up the phone and schedule for 5 days later. Tech was suppose to call me back on given number before come to home,never called and left a tag at door even I was at home. Called cust rep again and re-schedule for next 3 day.

ID
#191221 Review #191221 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Service
Comcast Internet Service

Comcast - How easy is it to install your adapters that you HAVE to have!

So we received our adapters, hooked them up which is the easy part... then trying to get them to work is another sad story. They don't work, we did every thing that is asked; then we finally call them... 45 minutes later and after all their troubleshooting, they say they have to send a technician out. We call on a Friday, and they can't come out until late Tuesday. Four days? Hows that for customer service. First they force you to rent additional equipment, then it doesn't work. I really hate Comcast, and as soon as we have an alternative... they will be without our business.
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4 comments
Anonymous
#171669

I have to agree with the initial posting. We just hooked up our adapters and two of the remotes do not work properly.

When contacting Comcast, they said that sometimes the remotes won't work to turn on or control your volume, so you will still need to use your original remote for that purpose...but you have to use your comcast remote to change channels. comcast is terrible.

Anonymous
#171667

say WOW... your an ***.

that isn't what was posted. comcast has terrible customer service, which WOW must be an comcast employee.

Anonymous
#169738

So, you were getting channels for free, and now youre pissed that you have to pay to get them ???

Anonymous
#169370

I HATE COMCAST!!!!!!!!!

I HATE COMCAST!!!!!!!!!

The worst cable TV service i have ever seen. Suddenly they took off my favorite channels History,Travel,ComedyCentral and much more :(

If i call customer service they say sorry as there was an error in line so i was getting all those channels and recommended me to take expanded basic service. Its all about making money.

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ID
#191010 Review #191010 is a subjective opinion of poster.
Location
Maple Grove, Minnesota

Comcast are useless

My boyfriend has comcast and I live with him for many years, we agreed to disconnect it due to his extenuating circumstances and he does not want to deal with it. I went to comcast store and also called to disconnect, they ignored me simply because I was not on the account, they don't understand that I am member of household and pay the bills including comcast... they were rude, inconsiderate and horrible customer service. Should I accept that from I company that I paid services for?! I also reported that there is no cable services, it went out on me, they even didn't care to take a look at the problem and send a technician. I also returned the cable box to their store, they insisted that will keep charging for the overpriced cable just because I am not on the account. Can they understand that is NO thank you for bad customer service, and comcast disregard for the customer that pays for a service that I am not satisfied with?
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2 comments
Anonymous
#169827

I know Exactly how you feel...I have asked comcast to correct my security info about 8 times now since I started with them 4 years ago and not a phone call to CS, a fax to them, an email or going to the local center works...they are so incompetent its ridiculous...funny Eric would say your English is terrible in his reply post...he probably works for them...when you call comcast their recorded messages have serious accents and when you dial 1 to speak to someone in English...you get someone who has the heaviest accent imaginable and if they hint that you speak Spanish, will start talking to you in Spanish....I dialed 1 for ENGLISH!!!

Anonymous
#169737

Would you like it better if anyone could just call or come into the office, give your address, and make changes to your account just by saying they live there?? maybe your boyfriend should call and add you to the account? Oh, and your English is terrible.

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ID
#190881 Review #190881 is a subjective opinion of poster.
Location
Burlington, Vermont
Service
Comcast Customer Care
Loss
$300