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Here I am, living in the USA, and thinking that when I need customer service from Comcast, that I will be talking to a representative in our home country. Not!! I am extremely upset with Comcast as they have outsourced jobs. On a couple of occasions I have placed a...
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19 comments
Anonymous
#1150878

I too just ended a call from a customer service representative from Mexico. I had difficulty understanding and that's frustrating.

I am not a satisfied customer and am attempting to pry-off the talon's of this company.

I cancelled service and they continue to make monthly charges. Signed, Red, White & Blue!

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#338510 Review #338510 is a subjective opinion of poster.

Comcast--Unbeliveable

I just wanted basic cable, they made an appointment, tried to charge me for a high def box, which I did not want, got that off the bill, they showed up 2 hours late, cut my phone line and made a mess out of it, never installed the cable, the installer gave me a fake number to call him on, the customer service person took my complaint, and they never called back to fix my phone line. Then, they showed up without an appointment when I wasn't home and could not explain why they came. RCN and Verizon are not better. What can a consumer do when the company's are writing their own regulations. Complaining to the FCC is not effective. I will never get cable. All of the companies are crooked.
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2 comments
Anonymous
#529225

We have been told by management their goal is 70% outsourced jobs - Unbelievable!!!! Just wait til they start giving tax credits to company's who Insource and I guess they'll have to pull the jobs back? Comcast is a greedy company increasing prices outrageously and doing nothing to helping provide American jobs....

Anonymous
#527339

Call the Public Service Comission in your state. This is the regulating agency for cable and telephone company services as well as other services.

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Review
#338139 Review #338139 is a subjective opinion of poster.

Comcast Internet and Phone Service

In the latest installment of my problems with Comcast, I was told at 2:30 pm today that my appointment scheduled for 1-3pm today was cancelled yesterday for unknown reasons. I got no call, no email, no nothin'. I was told at 3pm by another service person (the 4th in 30 min) that there was another service outage in my area. After some discussion with the woman, I called back in and the auto voice confirmed the outage and I put myself in line for a return call when the problem was solved (which was to be by 7:04pm). At 6pm I got the all clear call..............except I have the same problem that I had on Tuesday when the service call was scheduled for Thurs at 1-3pm. I have no internet service and no phone service. I immediately called back to schedule a service call at 6:03pm, but after waiting 15 min for a human, I cut off the call. You see, I have limited income and could not afford to use up my Verizon cell phone minutes to wait for you to answer the phone. I am hoping that someone will read this and call me at 954-328-3559 to schedule a human being to come fix your problem. This email is possible because my upstairs neighbor is subscribed to Century Link and is allowing me to use his service. Hoping to hear from someone at Comcast, the President of Comcast would be nice! Regards, Arthur Sissman
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Review
#338125 Review #338125 is a subjective opinion of poster.

Comcast in Worcester, Massachusetts - They never show up for appointments and will not stop calling my phone.

Update by user Sep 10, 2012

Update:

I had my boyfriend call to change the number on the account to his so they would stop calling my phone. THEY KEPT CALLING.

I called and left a message for them to stop calling. THEY KEPT CALLING.

I chatted with an online technician called \"Joy.\" I told her I could not deal with this anymore and will just pay for the missing equipment. I brought up the fact that technicians had missed multiple appointments and gave Joy two options. 1. We could call it even. 2. I would pay and never use their services again. She chose option 2. I told her to please bill me no more than the $40 and to never call my phone again. I asked if I can rest assured that I will receive no more calls. She assured me. TODAY THEY CALLED AGAIN!

Original review posted by user Aug 09, 2012

I have already spoken on the phone several times, and sent an email that was never answered. Around June 10th, our internet stopped working. My boyfriend called a technician, who was unable to help us. (The internet hadn't been working well since at least the end of May, but they charged us for June anyway.) On June 15th, we cancelled our service and moved. We set up an appointment for a technician to pick up the equipment. They called my boyfriend and were at the wrong address. My boyfriend gave them the correct address, they said they would be there, but didn't show up. I made another appointment, which they didn't show up to either. I tried to make a third appointment, but was told, "Since they didn't go to the previous appointments, I can't promise they will go to this one, so you will need to return the equipment in person." I thought this was ridiculous, but my boyfriend returned the equipment in person and was told he was missing a piece. It could be in public storage or his mother's house, but I certainly do not have it at my mother's house. I have explained this, but they continue to call my phone. Also, on the Comcast site, I found that they claim to give $20 for every missed appointment. I emailed Comcast stated everything I have written above, and that they actually owe me money for the missed appointments. The email was ignored. I clearly stated to STOP CALLING MY PHONE, AS I DO NOT HAVE ANY EQUIPMENT, but they continue to call. Terrible service. Never get involved.
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Review
#337951 Review #337951 is a subjective opinion of poster.

Comcast retaliates all the time.

Comcast turned a $47 bill that I disputed over to a collection agency. Its from 3 years ago, and the Collection agency keeps sending me letters and I'm still with Comcast. They never even warned me and I was with them all this time. I disputed the bill, and BAM it was with collection and ruining my credit. I believe this was RETALIATION, which they have done many times. For instance, they shut off my free HBO 6 months before it ran out normally, just because I sent an email complaining about one of their reps who kept calling me. She was allowed to retaliate by somehow shutting off my HBO. Why do these employees have access to our boxes when they are liable to retaliate???
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Review
#337882 Review #337882 is a subjective opinion of poster.
Loss
$47

COMCAST=WORST SERVICE EVER

I tired to get internet service...(Only Internet) and spent about 2 hours online chatting wit the CS person to get it setup.. After I even called and talked to them and to the person on chat and asked them is the Modem they offer is Wireless and they guaranteed it would be. I received one that was NOT. I called 3 times over the next several day and they could never find my account after transferring me every place they could. I finally got someone and asked them how I get a hold of my local office to check if they had one before I spent an hour going to get it. He said they don't have a phone. What? No phone I said. He said well maybe they do but I couldn't get connected to them. ***... So he said he could check there inventory and those they had 19 on hand. Next Day I had my GF go to switch. Surprise they did not freakin have one.. And said they do not carry them.. IDIOTS.. Horrible customer service ..I told het in kind word to tell them to cancel our service we never activated and they said they showed it was cancelled 2 weeks ago..Umm that's before I actually ordered it...did I say idiots... K they cancelled it and said I would probably get my deposit in about a month.. Sure didn't take them that long to take it... Go with ATT and not this worthless company, they should close down out of pure stupidity...
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Review
#337563 Review #337563 is a subjective opinion of poster.
Loss
$95
Tags
  • local office

Comcast in San Jose, California - Annoying phone calls & Unclear billing!

Aside from this so called choice to be contacted thru email or phone (my choice was email) which seems to never happen! Other than being sent adverts about new deals and contracts and... Not once could comcast explane their billing, not once have they honored my request to not call my phone soley because while at WORK it causes problems! And like in all other areas of their "customer service" it was not honored and my work suffers. And by the way its the very reason Im writting this now. I was sent home just an hour ago because of another frickin call from COMCAST! The woman on the phone actually had nerve to become rude and decided she had some right to speak "down" to me as if I were someone from her family or something! They are by far the worst business I have ever encountered in all of my 46 years of life!
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Review
#337545 Review #337545 is a subjective opinion of poster.

Comcast of Sterling Heights MI line hanging down 4 feet above the ground

Cable line is hanging 4 feet above the ground and Comcast cable company of Sterling Heights Michigan does not see this as urgent???!!! Will they find it urgent if someone goes through my yard and gets hurt???!!!! This is UNEXCEPTABLE!!!!! I have called twice about this and they tell me 7-10 business days to get someone out here. I try to call and get it fixed earlier only to have someone tell (after being on hold for 10 minutes) me they understand and again, the soonest someone can be out is 7-10 days. And when they finally told me someone was coming out on Aug 10, they have me the window of 7am - 8pm. I asked about their 2 hour window they advertise on TV and they lady said it did not apply. This is unbelieveable!!!!!!!!!!
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Review
#337543 Review #337543 is a subjective opinion of poster.

Beware and Avoid Doing Business with Comcast

Both my phone and internet are out for four days. Comcast people lie on the phone. While the issue is with their signal outside of my house, they insist on you being there. Whether you miss work or your job is in jeopardy, they do not care. If you want to be a hostage of a predator, sign up with Comcast. If you would like avoiding being angry, frustrated, and feeling you are being laughed at while your ability to communicate with the world is non-existent, sign up with them. They use their very best people to sign you up. Once you have signed up, there is nothing but incompetence, carelessness, lack of customer service, lies, and endless frustration.
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2 comments
Anonymous
#539311

Comcast...they have you over a barrel and they know it. My cable has been going out every day for 3 months, 2-3 hours at a time.

They tell me that they have a signal and that I have to bring my box down to the Comcast office and exchange it. The people there are rude, and argue with everybody. I was told on the phone that I would get credit for my outages...yea, right. Paying $150 for basic tv, (that's 20 years old), and one computer is a rip-off in every sense of the word.

All the other companies will work with you regarding bills, except them. They will shut you off a day after the bill is due, and look carefully at your bill. Do other companies (utilities, credit cards, etc.) send you a bill for the month ahead? Nope.

Comcast does. Right now, my bill is for Sept.

8th to Oct. 8th, how is that right??

TG4Freedom
#539309

I'm compiling a list of people and stories just like this for a class action against Comcast. I'm in the middle of a situation that's been ongoing since 8/29.

As of today STILL no dial tone. I AM NOT AN ATTORNEY & THIS IS NOT A JOKE!!!

Send your story to ComcastLawsuit@Gmail.com

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Review
#337252 Review #337252 is a subjective opinion of poster.

Don't sign up for Comcast

Have spent 2 weeks trying to get Comcast to withdrawal their request to port my home number from my current company. After 9 calls and speaking with 15 people, including 2 supervisors at Comcast, my original company disconnected my service because Comcast didn't withdrawal the request. My original company has been telling me there's nothing they can do until Comcast puts through the request. This has been their reply every time I have spoken with them. This is my account, why can't I get this done without Comcast? Why does Comcast have the authority to make changes to my account with another company, but I can't? This has cost me many minutes on my cell phone and hours of my time.
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1 comment
TG4Freedom
#539307

I'm compiling a list of people and stories just like this for a class action against Comcast. I'm in the middle of a situation that's been ongoing since 8/29.

As of today STILL no dial tone. I AM NOT AN ATTORNEY & THIS IS NOT A JOKE!!!

Send your story to ComcastLawsuit@Gmail.com

Review
#336883 Review #336883 is a subjective opinion of poster.