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Comcast

So angry about my comcast installed. When I asked him about boot covers he said he did not have any and just kept comming in tracking his dirty work boots all over my new off white carpet. Should have thrown the *** out of the house but I needed to get the internet. Never will I ever have comcast ever again. I had to pay 80 bucks for the install and 3000 for carpet, love the carpet hate comcast. So rude to just disreguard my request not to walk with his dirty boots on my new carpet. My wishes were just not important to this company
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1 comment
Anonymous
#284146

shut the *** up

ID
#231527 Review #231527 is a subjective opinion of poster.
Location
Knoxville, Tennessee

Comcast-Corrupt Monopoly

I currently have comcast, and I hate it. Comcast is such a Monopoly it is ridiculous. Well, why do you have comcast if you hate it, Michelle(Me)? Honest answer? Because there are no other bloody cable/internet providers in my area! It's ridiculous! Even my school-dorm-ish-situation corrupted me into getting comcast (I'm a college student). When I moved into the dorms they had a comcast guy on the first floor, advertising and selling internet and cable subscriptions to unknowing new-college-teenagers. The $60 a month for 6's months is what screwed me over as a new coming student. DON'T DO IT NEW STUDENTS! I started with $60 dollars, and now I'm paying over $100+, plus late fees, because they never send me their billing statements on time. Not to mention over half of my channels don't come in, and my internet goes out every other day or so. Comcast is awful... I can't afford this ***. I am looking into changing services. If you've seen this before it's because I'm so upset I'm posting this everywhere...
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1 comment
Anonymous
#271788

Michelle, I totally understand and feel your disgust for Comcast what a racket, poor service,terrible customer service when trying to get a situation straighten out,there's no communication between the departments. I had them for approx.

3wks and it was one problem after another, countless hours, yes hours on the phone. I finally said enough is enough, made one last phone call to Comcast, chewed them a new one and took all there *** equipment and turned it in. Well I to needed cable and internet, shopped around and went with Cricket Broadband for my internet and Dish Network for my cable. I know u said ur in a dorm so installing a dish poses a problem, but if u look into Cricket or perhaps another broadband service using a usb data modem, u will be forever happy.

I can even watch TV on my computer now and I can take my usb data modem with me and use it in another computer or with my laptop. Look into and tell comcast to pack sand!!!!

ID
#231436 Review #231436 is a subjective opinion of poster.
Location
Detroit, Michigan
Service
Comcast Internet Service

Comcast - Service. I am fed up with losing internet and phone service Everytime it Rains and Snows.

If their was another service available, it would be to my best interest to look into changing. This issue has Not been remedied for years. Very Poor service for the amount of money being payed to a company that cares more for the money being received than from where there money is coming from. It would seem after all the complaints issued Comcast would care enough to correct the problems and create better customer service. Even though Comcast advertises good customer service they are very far from accomplishing that goal. I strongly suggest Comcast works diligently on achieving that goal.
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ID
#231301 Review #231301 is a subjective opinion of poster.
Location
Battle Creek, Michigan
Service
Comcast Internet Service
Comcast: Worst Company. Ever.
I have been a customer of Comcast cable & internet services for several years now, as they bought out our old cable & Internet provider. Ever since the switch, we have had constant problems with both services. I estimate that I've been on the phone with their "customer...
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1 comment
Rubina
#1006750

I have the same problem with them! It is so frustrating!!

I usually wait before I call customer service as well, the last time I called the woman actually hung up on me!! It's unbelievable that they can get away with this. I hope Fios expands so that comcast learns some competition.

They are beyond disgusting when it comes to hidden fees, customer service and providing service that actually works.

I'm thinking of canceling my service and just going with netflix or roku.

ID
#231149 Review #231149 is a subjective opinion of poster.
Location
Justice, Illinois
Service
Comcast Internet Service

COMCAST...customer service....not

I have logged 458 hours on my cell phone to comcast since 12/9/10. The service is rude, they lie and do not show up as promised. I have now been without t.v. for 10 days and they may show up on Friday. My options are limited as I can not have a dish where I live. This is the absolute worst ustomer service I have ever experienced. Why are they allowed to remain in business. I am writing to my congressman about the continual problems. Anyone have any better idea other than to find a new company and not pay the bill?
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1 comment
Anonymous
#270673

I'm very sorry for the trouble we have caused. Please email our team at the address below with your account information and a link to this post. We will see your concerns are addressed for you.

Kind Regards,

Melissa Mendoza

Social Media Specialist

National Customer Operations

We_Can_Help@comcast.com

@ComcastMelissa

ID
#230988 Review #230988 is a subjective opinion of poster.
Location
Fort Myers, Florida
Service
Comcast Tv Service
Loss
$160

Comcast - Not able to downgrade service

I am really disappointed in Comcast's customer service line. The first two times we called to downgrade our cable service we were disconnected as soon as we pressed "downgrade." The third time, we were placed on hold for more than 2 hours before we gave up. The fourth time, we were disconnected again. The fifth time, I pressed "upgrade service" and I was immediately given a representative. Unfortunately, the call was dropped again when I mentioned we were looking to downgrade. Since then we have tried calling three more times and all were disconnected. This has all been today. I am really, really disappointed in this service. It is unprofessional, unkind, and inconsiderate to the people who are paying for this product and shows a complete lack of respect for Comcast customers. Whoever has decided "by ignoring your customers you will better serve them" should rethink their business strategy. We are now seriously considering canceling our service altogether.
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3 comments
Anonymous
#403851

FTC hits Comcast CEO Brian Roberts with $500,000 fine. So what he makes over 30 million per year.

Brian needs to reread the Comcast code of conduct where he tells employees he will not tolerate dishonesty from us. Why is he on Obama's jobs council? He should be fired. Do as I say, not as I do.

Obama's slogan about "change you can believe in" should really be "the more things change the more they stay the same".

It's worse being an employee. At the Lynnwood, WA call center a fat sup named Kim Edwards sent an email requesting off the clock work. We are winning a class action lawsuit against them.

Our lawyers are experienced and successful at winning this kind of case and we have the evidence.

Comcast thinks that hiring a Perkins Coie lawyer will intimidate us. It just proves that they know they are going down and have a lot of money to waste.

Anonymous
#403093

The same thing has happened to me.I have called three different months right after paying our bill to downgrade and they said I couldn't do it until I made another payment. They will not let us do it. I am thinking of reporting them.

Anonymous
#273983

I agree!! They are horrible.

They told me that they had to transfer me that no could help me with a down grade. They raise their prices so high no one can afford to stay on the plan. They were very rude and have no respect for their customers. I have a friend who was trying to sign up for cable and tv and they have truly given her the run around.

They have given her 4 different prices, and that is after she went online and found a price for 69.99 and now they are saying that it will be 130.00?!?! They are crazy!! What a ripoff.

It would be better to go with att or satellite. Save yourself the hassle.

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ID
#230987 Review #230987 is a subjective opinion of poster.
Location
Seattle, Washington

Comcast- crooks and liars

We've had Comcast for about 2 years now. It's been constant problems with the phone and the internet going out for a couple of minutes to several hours. Our voice mail hasn't worked correctly for over a year, and they can't seem to fix it. Yesterday, we had a tech out here again, who swore up and down he fixed the problem. He gave me his name, and his personal extension number and said call him if there were anymore problems. Internet and phone went out again, so when they came back up, I called, and he flat out lied about coming to our house. Said he was never here. He has the same last name as my mother's maiden name. We talked about that, then he tried to say he talked to me on the phone about that, when we had talked face to face at my house. Soon as I can, I'm getting a different internet, phone, and cable provider. Tired of Comcast's lies, deception, and bad customer service.
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2 comments
Anonymous
#520496

F_U_C_K COMCAST

Anonymous
#520495

*** COMCAST, We are Cutting their wires all around town with wire/cable cutters. They can go some where else the ***!!

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ID
#230895 Review #230895 is a subjective opinion of poster.
Location
Antioch, Tennessee
Service
Comcast Internet Service

Comcast

i had comcast for 4 years was very happy now my internet is at 14 mbs . for a week it has not worked or it was very slow a page took 10 min to load. i called them other times they answered in less then 8 min a great time. now i have been calling them every day and no one piked up i cant get i touch with them waited 40 min the most every day i keep calling them i don't know how to get in touch with them no one picks up i cant believe this a such big corporation no one answers the phone
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1 comment
Anonymous
#273100

As expected, the "Consumer Forum" webpage could "not be found". I have truly had it with Comcast as I have experienced NOTHING but one problem after the other since the "digital" change-over and the installation of the Digital set-top box and the two adapters. Immediate issues range from the audio being faster than the "lip movements" (likened to an old film) to signal issues including totally black screens, NO audio, just rectangular/square colored blocks. I might just add here that the original set-top box that came via UPS was DEFECTIVE, as I was informed by the technician. He said that they all were defective and would NOT work! Luckily he had one on his truck which he installed.

I am totally unhappy with this "change-over" as I never experienced any of these problems before. In addition, there seems to be a shortage of technicians due to the long wait (about 1 week) until someone can be sent to the home to figure out what is going on! I realize that with any endeavor of this nature, there may be bugs that need to be worked out. However, these bugs should have been resolved BEFORE allowing this equipment into the customers homes. :(

My husband and I have been Comcast customers for many years, but we are seriously considering making a change as the frustration and aggravation involved with this just is not worth it. If something is not broken, don't fix it. If an attempt to "fix" it is made, the necessary tools should be available to get the job done properly.

ID
#230847 Review #230847 is a subjective opinion of poster.
Location
Atlanta, Georgia
Loss
$100

Comcast service call ivr

The comcast ivr calls you to verify you are home for service call, but twice when i answered it did not allow me to select prompts..i called immediately both time and was reassured that my service call was still on..(friday 4/1/2011) they told me tech would call before heading to my house. Then the ivr called me a third time which i didn't hear call from ivr they cancelled my service call now i have to re-schedule....thanks comcast...so no one seems to care i have wasted aprox 1 hour of cell phone minutes and a half day of work.. Reschedule for thursday 4/7/2011 almost week later.
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ID
#230672 Review #230672 is a subjective opinion of poster.
Location
Houston, Texas
Loss
$80

Comcast increased our bill even when on promotion

We installed Comcast service in September with a promotion of Digital Preferred & Xfinity Internet for 12 months. From April, the cable tv bill went up by $20. When asked about this they said that Cable TV promotion was only for 6 months and Internet for 12 months. But the work order was with speicific wording 'Digital Preferred & Xfinity Internet for 12 months'. Contacted the Manager and nearest Customer center. But nobody is ready to accept the wordings on the Work order. Just going by their system record - 6 months cable and 12 months internet. We are fed up with this type of cheating. Hope that their days will be over soon.
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3 comments
Anonymous
#270165

Glad I checked the reviews as my husband and I decided to cancel the service prior to installation this week. You saved us a true headache. :)

Anonymous
#269904

Same here!! Don't know if they are in your area, but I switched to ATT U-VERSE and they are WORLD'S BETTER!!

Anonymous
#269566

Get over it. Did you need that extra few months to make your first million or what? Losers like you just *** people off with your whining over something tha you probably didnt read or understand from the get-go.

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ID
#230573 Review #230573 is a subjective opinion of poster.
Location
Largo, Florida

Comcast - Billing errors and no customer service

Requested a service from Comcast. After 2 hours did't receive the promised service. Called and canceled with no problem. Next month billed for it. Called and stated a billing error and they would correct. Next month they billed me 3 times for the same service we didn't ever receive. Called and spoke with supervisor who was flip and will credit but advised me it was my fault that I should not have been able to cancel the pay per view (NHL) even if the service was bad and the product never received. Supervisor Ross was unfriendly, cut me off when explaining and never apologized or took ownership of their continued errors.
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ID
#230565 Review #230565 is a subjective opinion of poster.
Location
Portland, Oregon
Loss
$123

Comcast...should be cast out! Bad Bad company!

There is little good to say about this company. When you get wireless internet and they supply you with the netgear box...you can't get any help if it isn't working. Not unless you sign up for some second hand company for $100.00 a year. (I have yet to call and be helped, because of some "technical difficulties" on their end) The reason for this? It's because when you get the box it's already out of its three month warranty. Comcast buys them far in advance and then they let them sit and the warranty goes "poof". So then neither Comcast can help...cause it's not their box and Netgear won't help cause the warranty expired. If you call and are ever lucky, hahaha, enough for someone to answer I hope you are ready to settle in for, well...forever comes to mind. Everyone passes the buck, no one knows anything! I have been in tears over my frustration with these people. I have written the president of the company and received a call from some flunky, whose job it is, is to keep people like me from the president of the company. Now, what a nice guy, he gave me his number, "in case you ever have another problem, I'll patch you right in to the top guys" only...if you answer your phone or return your messages, which he, apparently does not do. So, another dead end...what a shock! And now...yeah, this is the best (and I've left TONS OF STUFF OUT) I find out that the whole time I've had my phone, no one could ever call in. Not a really big deal as I only recently got house phones and connected them. I was told this is a problem on their end and it will be fixed in 24 to 72 hours. When I asked what they were going to do, since I have been paying $45.00 a month for one-sided service she told me..."nothing". She said I should have called to tell them and I asked her how often she checks her phones to make sure they work? I don't call myself, specially since I have my cell phone. The worst of all of this is that you get the sense that either people don't care and/or they are working for a company that doesn't care. This needs to be stopped! I think this is definately something that the Better Business Bureau needs to looks into closely. It became almost too stressful, like out of the box frustration and anger in August when I was trying to get all of the hook ups done in time for my grandson to begin online schooling. I was so mad and I felt there was NOTHING I could do, nothing I could say...I felt so helpless and that really enraged me inside. I am not that kind of person, so to feel so helpless and to be denied answers, time after time, it really is a really horrible feeling. I can't even find the words to explain those days.
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2 comments
Anonymous
#269906

I would switch providers!! I had a similar experience myself!!

Go for At&t's U-Verse I love it!! No complaints here!!

Anonymous
#269905

I would switch providers!! I had a similar experience myself!!

Go for At&t's U-Verse I love it!! No complaints here!!

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ID
#230549 Review #230549 is a subjective opinion of poster.
Location
Mount Joy, Pennsylvania
Service
Comcast Internet Service

Comcast - Discontinnued ch.245 from my package.

I've had ch.245 for 2 years,(included in HD preferred bundle). Now I don't. Called Farrah at Fife, WA. Comcast office. She said it was a promotion,(so we could follow the problems in Japan),that started at the beginning of March and ended recently. She said if I wanted the channel, it was $24.95. I asked her for the address of the Comcast Corporate Headquarters. She refused to give it to me. I would like to write a letter of complaint. does anyone have the address? Thank you. p.s. The same thing happened to me with the speed channel a couple years ago.
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1 comment
Anonymous
#353660

Google it, it's a publicly traded company - I am sure the headquarter's address is listed somewhere..... like at One Comcast way in Philadelphia PA 19103.

See - google is amazing!

And TV Japan is not, will never be, and has never been a free channel, nor has it been included in a channel lineup package. Although it is a ridiculously

expensive channel, I will give you that, But your beef is an invalid one.

ID
#230544 Review #230544 is a subjective opinion of poster.
Location
Olympia, Washington
Service
Comcast Bundle

Comcast - Ppp

this is the stupidest thing you order a ppv program and all the sudden they cant get to your area this is about the 7th time this has happened to us its *** you charge us a arm and leg for the ppv and then cant deliver what next if comcast cant get there links to live events why do they advertise them in the first and speaking of ads why are there so many commercail on monday nite raw 10 to twelve every time redickless 3 mabay fourbut ten not good at all hope you can fix these problems dish doesnt have them
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ID
#230445 Review #230445 is a subjective opinion of poster.
Location
Richmond, Virginia

Comcast has the worst customer service

My roommate and I signed up for Comcast because it was the recommended company that came in the little welcome packet when we signed our apartment lease. HORRIBLE HORRIBLE customer service!!! Every single month we had problems. My box kept cutting out and the DVR never worked so they had to send 3 different workers out to come fix it/replace the box. It STILL doesn't work all the time. They said they'd credit us $20 for the inconvenience and they tried to cheat and see if we wouldn't notice that that credit never showed up. Every single billing month we've had to call because they were trying to scam us on one thing or another whether they were saying we missed a payment, they didn't honor a credit, or they were making up charges to add to our bill. We're canceling our service. FIND SOMEONE ELSE!
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1 comment
Anonymous
#280926

Maybe it's time to defend Comcast and give all you *** a different point of view. I used to work for Comcast and I can tell you that I guarantee you were always late on your bills, have had your acct disconnected because of this multiple times, and furthermore, I know first-hand that Comcast DOES NOT make up charges.

How many promotions do you expect to get. The good news is that whatever cable company you go to will treat you the same way, then because of your own errors, you will complain about them too.

ID
#230199 Review #230199 is a subjective opinion of poster.
Location
Davis, California
Service
Comcast Internet Service