Mikea Iyx
map-marker Algonac, Michigan

Review in Television/ Radio category from Algonac, Michigan

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You know..... I like the internet service. However, Comcast billing has got to be thevworst on the Planet Earth. Was having trouble for months wit unreliable internet service. The falt was theboutsidevwiring up on the pole. Comcast billec me for a service call yet never entered my house. And, you know the service was still not working. Took me two months of complaining. They finally took off the charge and offered $10 discount for six months. Now I find the reduced my bill by $10 and dropped my high speed service to half the speed on a new plan I never authorized and also decided to charge a $10 per month fee for a modem rental; yet I own my own modem and do not use theirs. Comcast you suck. When will you learn that makeing money is accomplished by providing service to the customer, not by extorting them. Nice how the accounting department calls you a lier as well. I think the problem is that these reps get commission for new service so weather you want it or not you are going to be suprised. Then the next rep takes the ball and does it again. I think the service guys get paid more if they come in your home so guess what you pay again. Call and complain and another rep gets another comission and when you call you are a *** lier as the say. I strongly feel that Comcast has surpassed ATT (death star) as the worst customer support EVER. Oh, don't worry they won't answer their phone. I think that I am going to file in small claims court. Since they are stealing from me an creating false charges then calling me a lier. Hey, they can start sending out lawyers to court - bet they don't and then they loose. I feel a judge will make a better listener then their high and mighty billing department. Who wants to start a class action against Comcast for stealing by modifying customer bills to increase profit. Lets do it! Denny Downing
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Anonymous
map-marker Knoxville, Tennessee

Comcast - Bundle Review from Knoxville, Tennessee

Call today 11/06/15 to check on packages and which one would fit my need. Talk to a guy by the name of Keith. I told him I would think about it and call back and he got ugly and said I needed to put the order in today and there was no contract and I told him I would call back when I decide. He said what do you want to go with Direct TV or other satellite co? Of course I won't write what I told him and I hung up. Now I do know I will never go with Comcast and there rude worker Keith....
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Reason of review:
Poor customer service
1 comment
Guest

I am a DirectTV representative with Cooper Communications in Knoxville, TN. I will be more than happy to give you the customer service you deserve.

You may message me on FB or call/text at 865-244-****.

I will set you up to pay less and get more for your money and NO MORE COMCAST/XFINITY!!! When you call me you will get me directly and I will take care of you.

Alakai Lxb
map-marker Berkeley, Illinois

Mal servicio *** comcast

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Tengan cuidado todos los clientes de comcast porque les mienten al aser cambios de programacion a mi me isieron un contrato ellos sin desirme que la programacion que me cambiaron tenia contrato x 2 años les e llamado minimo 10 veses y no me lo quieren quitar me disen que si canselo me van a cobrar x algo que ellos me dieron sin esplcarme lo del contrato tengan cuidado tambien se me va la señal mucho ya me canse de llamarles al fin me mandaron el tecnico y segun el iva a cambiar un cable y no lo iso se fue sin desirme nada tube que llamar para saber x que ni me arreglo el problema nis estan rovando *** no esplcar lo de loscontratos que supuestamente tienen las programasiones cuidado paisanos *** esta compañia al menos yo estoy bien desepcionado decomcast cuidense *** lo que les ofresen porque luego les salen *** cada sorpresa y a ellos no les importa el cliente les importa vender programas y estafar gente si les ofresen mucho es mentira cuidado
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Cons:
  • Poor customer service and price
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Anonymous
map-marker Denver, Colorado

Most Shady Company in the World

Comcast is the worst business in this world. Don't EVER do business with them. We got their internet service (only because barely any other services are available in our area)... I was dreading it but we needed the internet. We set it up ourselves and it worked fine for the first 2 weeks. All the sudden it stopped working for no reason. We called someone to come out here and they didn't tell us it would cost a dime. After waiting a week for them to send someone out, my boyfriend waited at home all day from the 8am-11pm timeframe they gave us. They showed up an hour after; he obviously was out running errands after sitting all day waiting for them. We had to call to reschedule. Another 5 days went by before they could someone out for a second time. They ended up fixing the internet.... However they screwed up our TV (DirectTV who is awesome!) and WE had to end up paying DirectTV to come out here to fix what Comcast screwed up. We cancelled our service with Comcast before our month was even up and I was told by not one, but two different (surprisingly nice and helpful) customer service representatives that they were sorry for our trouble, "it sounds terrible" and that we wouldn't be charged anything for the service. What a joke. They ended up sending us to collections for $94.76. My boyfriend paid it so it wouldn't hurt his credit. I called and spoke with Comcast and THE RUDEST person was "helping me" and told me that it "didn't matter what the other people had told me and this is the way it is." Now looking through the bill I'm also seeing some *** "Failed CHSI Sik" charge for $99.99. ... Which would mean what, exactly, Comcast?? The most ***, shady company in the industry. We hate them so much that we literally would rather not have the internet at all than work with Comcast. And in this day in age you can imagine how tough that is. But I refuse to give that miserable place another penny. Don't ever do business with them. The only reason they are still in business is because there are not many other options out there. Just remember Comcast, Karma is a ***. Can't wait to see you slowly fail. Sorry for the rant but I'm pissed.
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Loss:
$95
Cons:
  • Billing practices
  • Cost of tv service
  • Upper mngmnt teaches poor cs to cx
Reason of review:
Poor customer service

Preferred solution: Full refund

Sharanda Tqe
map-marker Baltimore, Maryland

So sound via On Demand Programming on certain stations

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I have been complaining for over 4 months and have spent hundreds of hours dealing with Comcast. It is the most vile company I've ever had the displeasure of dealing with. They are unimaginable bad, yet the only providers who offer WETA and two other public television stations, we enjoy. No one in the company appears to take any responsibility for anything, one can ever speak to a supervisor. It's dance through one hoop aftre another to no avail and akin to being in a miserable modern version of Dante's Inferno. I have repeatedly asked them to at the very least, reimburse us for the lack of service and they have repeatedly said they will reimburse us for, "when the issue has been resolved." If I said to them: " Well I won't be paying my cable bill, until the issue is resolved," they would shut my service. off. Their next dodge is invariably: "It's not our company policy to reimburse customers for lost service until the issue is resolved, that would be doing you a disservice." In exactly what universe is that logical? I can't watch entire seasons of programs on On Demand like Breaking Bad, Better call Saul, Mad Men, the Girlfriend's guide to Divorce, About a Boy, Fresh off the Boat etc, with sound on stations like AMC, CBS, NBC and USA, etc and you'd be doing me a disservice by *not* crediting me back some money on my bill. Anyone want to file a class action suit against them, please contact me, I'm your woman! The way they run their customer service department is unconscionable. If any of us ran our businesses in the same fashion they run theirs and did not have a monopoly on the market we would be out of business. I haven't the faintest idea who I can contact for help...States Attorney's office, FCC, surely there's someone out there looking into issues like this. Is the only option I have, to dump Comcast and switch to Dish and NetFlix?
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Loss:
$600
Cons:
  • Lack of service
Reason of review:
Damaged or defective

Preferred solution: I would like to have $400 dollars comped to our future acccount and to recive $200 dollars for the hundreds of hours I have spent trying to get the issue resolved.

Anonymous
map-marker Boca Raton, Florida

Horrible Experience

Disgusted... called movers edge on 08/04/2015 for a move. Ordered internet and x1 double play. Comcast set appt for install of 08/24 and sent me the equipment for the installer. Equipment came and was wrong. I called comcast to resolve and after an hour on the phone, was told that they needed to cancel that order and put a new one into the system. Leanred that the rep only did that to get credit for the sale. Nothing wrong with the prior order, another waste of 2 hours on the phone with comcast.. I was then told to hold the incorrect equipment for installer, he would be notified and bring right equipment. He came on 8/24 and DIDN'T bring all the right equipment. He wired and activated my boxes. I got a bill for over 300.00 that had self installation kit charges ? and i was billed for tv service from 8/04 thru the end of the month EVEN THO I DIDN'T HAVE TV until the installer appt of 08/24 when he wired and activated the equipment. How does a company bill for tv service that isn't installed yet ? Called to correct the bill and retention department credit me for the time we never even had service. Cost to have bill corrected was 2 hours of my time on the phone. Got a credit in the mail for my prior account. Called comcast to have the credit applied to my new account number. another hour on the phone... My new account had a balance of approx 50.00 after all the credits from customer retention to correct the incorrect billing. Expected to see a credit when the old account credit was applied to my new account. Imagine my surprize when i logged in to pay and it was now 372.17 ??? called comcast and spent another 2 hours wasted. Supposed to get a call later today from a supervisor as the amount of the credit due was over the reps limit. Still no call... Tried to activate my x1 apps and spent an hour on chat only to learn that comcast x1 app server is down and wont be back up for atleast 48 hours ? asked for bill credit for my wasted time and for the fact that i am being charged for services that arent even working. WTF ? Guess its time to move to direct tv and file a complaint with the FCC and file in small claims court for being charged for services not even turned on... Waste of hours and hours of my time... comcast sucks... and i will be sending my message to facebook and twitter... i guess if enough bad pr, they will do something.
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Loss:
$500
Reason of review:
Poor customer service

Preferred solution: price reduction by way of LARGE bill credit for my wasted time and inform COMPANY of the problems.

Resolved
Aarik Agf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Danvers, Massachusetts

Resolved: Price Change and slow speed

Comcast - Price Change and slow speed
Comcast - Price Change and slow speed - Image 2
Updated by user Apr 18, 2015

Complaint to AG's Office and Communications; called from Comcast. A couple of calls and things were resolved to my liking. In fact, I added tv and did go to BLAST; better monthly rate.

Original review Mar 19, 2015
The special ended for my internet, new price went up 10$. Next month went 22$; with 2 months the rate doubled. . Called and all I get is the 10$ increase was for a 1 month special, and the 22$ was the new monthly rate (66.95$). Yet, when I called about the 10$ increase at the end of the special I was told that was going to be my new monthly rate(44.28$). And the internet speed is terrible. Suggested that I go up to "BLAST", which earlier in the week was going to be just $3 or 69.95$. My speed should be 25mb, but I get 6-7 mb...yes, I know speed can vary, but that is a 75% decrease. The commercial about "half fast" is right, but only tells part of the story.
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Cons:
  • Customer service
  • Being lied to
  • Service
Reason of review:
poor Customer service,pricing and poor quality

Preferred solution: Let the company propose a solution

Anonymous

Voice over

I am sick and tired of Comcast cramming their *** down my throat. Latest is their Voice Over advertisments. Thye come on right in the middle of whatever I am doing. No way to shut them off either. Nice that we can get rid of "pop-up" ads, but now this, and COmcast gives no advice on stopping them. Just more BS from the clowns in NY. Now, I have to write 100 words describing this ***. Give me a break. I said it all in 25 words, or less. So, I guess that I will just ramble on about nothing. Why do I need 100 words???
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Loss:
$1
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Vancouver, Washington

visa scam by xfinity

I have triple they told me that my card word be mailed to me within 90 days which I know it doesn't take that long they are full of it and liars other people consumers never received their cards either what xfinity is doing is commenting fraud and scamming people I don't trust this business it is very shady and full of liars I want to see my $150 prepaid visa card in the mail box first before I pay them one more cent so I can use it for Christmas and go get a turkey for thanksgiving I don't except to get it either
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Loss:
$150
Cons:
  • Being lied to about promotional cost
  • Misrepresentation
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Fort Myers, Florida

Comcast "Service?????"

I am 78. My roommate is 92. When the Comcast tech advised us we could either have a new box for our TV sent or we could pick one up at Comcast's "service center"--13 miles from our home, we elected to pick it up. We took a number and waited. We were finally given a "new" box which, when unwrapped, had lived several hard lives before another refurbishing. No way could we get the cables to fit. Another call to Comcast assured us that, for $40, a service person would come in "four or five days" and hook us up.
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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Chimere Icd
map-marker Little Rock, Arkansas

Comcast - LIES

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After deciding to give Comcast a second chance, believing that they now had better customer service, I now know I was WRONG. First, even ordering service was a headache. I placed my order online, which went ok. Then I received a 'Welcome to Comcast' email. Less than an hour later I received another email, stating that I needed to call to set up installation and my order was not fully processed. I called and they could not set up an appointment at that time and someone would call me back within 8 hours. No call, so I called them. After 45 minutes or so, I finally got an installation date and was able to access my account online. Second, I was told my package came with DVR but did not received the DVR box. Instead I received two HD boxes. I don't have HD tvs. After spending over two hours chatting with a representative to get a DVR box, I still don't have it because the order did not go through properly and is sitting in there system in limbo (again). Third, I received by first bill and there are two additional installation charges I was never told about or authorized. I was told there was one install fee for the technician to come and install which would be for $39.95. I am also being charged for another install fee of $15 for an additional outlet.
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Reason of review:
Poor customer serice, order processing issue, pricing issue

Preferred solution: Full refund

Anonymous
map-marker Staunton, Virginia

Ripped Off by Comcast- Again

I am not sure if Comcast is inept, dishonest, if they steal from customers, or all of the aforementioned? To begin, it is impossible to speak to one person. You get transferred from one person to another requiring you to start from your name & address each time. 1) They slow down their internet. I was sold their "blast" internet service (100Mb). It was so slow I couldn't stream video. Now that I have performance (25Mb) I can stream. huh? 2) By their own admission, they screwed up my modem so they "gave" me their equipment to use at no cost. I have the email documentation! But now I am being charged. Each person blames the previous person for making a mistake, but I am the one paying for all of their mistakes. 3) This month, I transferred my service when I moved. I was given a promotional price with the same cable service and a slower internet speed. Why not, Blast was horrible. I do not get the same channels so I called only to be told my cable service was downgraded. Why? I requested the same cable plan. So, they downgraded me on their own but NOW I can go back to my previous plan but I will have to pay TWICE what I am paying now. Gee, thanks but NO THANKS. Come on, this is just horribly dishonest - ripping off your customers. Why do I keep this service? There is no other internet/cable service provider. I hate this company.
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Cons:
  • Lies about pricing
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Murfreesboro, Tennessee

Use anyone but Comcast

I've been a Comcast customer for years. I know there aren't many choices, but know if you chose to use them watch your bill. This happened at my previous residence & now again. When you sign up they tell you $110 for the triple play bundle for 2 years. Which by the time you add their fees and taxes comes to $150 a month. Well after a year I noticed a small increase every month until my bill was averaging over $200. My husband went to the local Comcast where they told him Comcast owed us $150 refund because they had been over charging. But he would need to call customer service to get it worked out, they can't handle it there. SO my husband calls Comcast, waiting through 25 minutes of automation only to hear from them that our contract was only good for a year and after a year was supposed to go from $110 to $135. I'm not quiet sure how $135 turns into enough fees and taxes to turn into $200 but it seems to. They make their service so terrible that people will just put up with whatever they dish out to keep from having to deal with them. As soon as my contract is up I'm going with someone else. No matter what kind of deal they offer you, it won't last and their customer service is a person you cant understand and doesn't understand you and certainly won't help. I know they are a huge company and could care less about losing one person, but just like VERIZON, 1 person can turn into millions. People need to stop letting vendors and service providers run all over them. We all owrk hard and it's not ok!
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Reason of review:
Pricing issue
1 comment
Guest

I filed a complaint with the BBB and the FCC regarding my poor service. I am suggesting that you do the same. Also please take the time to contact the executives for customer service via email with these addresses.

tom_karinshak@***.comcast.com,

brian_roberts@***.comcast.com

It is time that they do something about their bad customer service.

Anonymous
map-marker Spring, Texas

Unless you hate yourself do not use this service

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in the last week I have had 2 business days with no internet or phones seperate incidences I have had 4 within the last few months. Their business customer service reps are trained to give you the run around and will not escalate your concerns. I have resorted to a complaint with the fcc I will have to fight to get released from this contract the penalty is 75% of your unused contract In 23 years I have had 4 providers and Comcast is by far the worst, not just because they have outages but also because the way they treat you and their staff training on how to try and get rid of you There is no place on their business web site to email a complaint The supposed supervisor I got on the phone after a 30 minute wait told me not to talk & hung up on me when I asked hime to send me an email of the procedure to be let out of the contract. I feel sorry for anyone that works for comcast I have comcast intenet at my home & it is just as bad
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Reason of review:
Bad quality
Anonymous
map-marker Sterling, Massachusetts

Fake directory assitance charges

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I opened my bill today to see it was $30.00 more than usual. I called CS and was told that it was because of directory assistance charges.

I am like what.. we don't even use the house phone as everyone has cell phones.

I logged in to Comcast Account to see that these directory assistance calls were made in the middle of the night, 2:30 am etc. I can assure you no one is calling 411 in the middle of the night in my household.

They are *** and I am switching to Verizon the internet with Comcast is always dropping too.

View full review
Loss:
$33
Cons:
  • Suck
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Guest

Someone in your household is obviously lying to you.

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