Latest review first
Comcast in Longview, Washington - Here's your $200 visa card
We were promised a $200 pre paid visa for signing up for this package.. WOW ! Now we are getting the run around ive been on the phone wasting my time for over a month...If you are not a comcast customer, Then you better think twice about what you are getting yourself into...I hope you have lots a free time to spend on the phone...These people are rip-off artist.. This will be month number 2 that I will be trying to resolve this issue.. You will be passed around to at least 4 different call centers.. Then they will tell you that none offered you that deal or that it was comcast contractor..OMG! just fix the ***
Worst experience paying comcast bill ever
Comcast recently changed their bill paying routine. Used to be, you would get the information about past due amounts/service interruptions fairly quickly when calling into to customer service, through their automated csr. This worked well and one could quickly pay your bill and the service was back up in seconds. Yesterday, I made the mistake of actually getting to a live person and that's when the problems started. After getting drilled by the human for more information than I cared to discuss I had her transfer me to the automated system so I could pay my past due amount and avoid the additional $5. She transferred me to another human. After asking for the automated system again, the system was no longer recognizing my customer info, so I hung up. When calling back I got the automated system and made my payment and thought all was good. Cable would be up shortly and internet was never out. After about 10 minutes, I called back and the said that they would ping the cable. That's when the internet went out and cable was up. Not good. So after about 20 minutes during which I unplugged the modem a couple of times, I decided to fill out the comcast info on the default internet page. This brought down both internet and cable. The default comcast page started timers 10 mins for the internet to come up and 45 minutes for the cable to be up. Yeesh! We went to dinner. Came back to find internet was fine but cable had to be customized again. We had to set up favorites and recordings all over again. Gotta think that human error malicious or not was in involved in the ordeal. So next time I call, and get a human, I'm hanging up immediately and call back and use the automated system directly.
Comcast- Buy PUTS!!!!!
Comcast is getting greedy. Buy PUTS!!!!! Get your money back and sit back and watch the company crumble. Even if you have to have them, don't!!! Get a sprint smartphone with unlimited data and suck it up. They must learn. Buy Puts!!! Buy Puts!!! Buy Puts!!! Buy Puts!!! Buy Puts!!! Buy Puts!!! Buy Puts!!! Buy Puts!!! Buy Puts!!! Buy Puts!!! Buy Puts!!! Buy Puts!!! Buy Puts!!! Buy Puts!!! Buy Puts!!! Buy Puts!!! Buy Puts!!! Buy Puts!!! Buy Puts!!! Buy Puts!!! Buy Puts!!! Buy Puts!!! Buy Puts!!! Buy Puts!!! Buy Puts!!! Buy Puts!!! Buy Puts!!! Buy Puts!!! Buy Puts!!! Buy Puts!!!
Comcast in North Windham, Connecticut - No phone service
My friend has been having repeated problems with her phone service and internet being out of service. It is so frustrating to call her home and hear "We're sorry, we're unable to complete your call. Please try again. I know someone else who's computer is constantly shutting down. They told her to buy a new router, which she did. It did not fix the problem. She went to Panera Bread, and wellah, her computer worked. This company is an expensive joke. What does it take for a service tech to come out and anayze and fix the problem. What if there was a medical emergency-and no phone service? How sad.
Have had comcast for a yr. now,so of course our bill jumped to the new level--NOT they jumped us even higher, I called to complain that wasnt what we were told all they said "were sorry" they refuse to lower it to what we were told- so I told them when contract is over,so are we,and word of mouth is the best advertisement,and I will tell everyone about their lies from day one to get a contract!! We are on a fixed income so this really hurts us in the long run. No more comcast!
Comcast in Browns Mills, New Jersey - Horrible Experience!!!!
I don't know how this company is still in business, the customer service is horrible the equipment is cheap and they continue to make and break empty promises. This company either needs to be dismantle from the highest parts of management on down to their very disrespectful floor managers or it needs to just go away all together. The very worst part of this is nothing will happen, they will continue to make money and thrive even though they continue to screw people over. Comcast in my eyes represents the lowering expectations and greed of today's American society. If you're with them, leave them, if you're thinking about getting them, DON'T!!!!!!!!!!!!!!! Save yourself the headache!!!!!!!!!!!!!!!! I will even put my contact info on here so that if Comcast wants to know how to get a customer back I will gladly tell them. firstname.lastname@example.org, I'll hold my breath. (*Taking a deep breath*).
Customer Service An Unknown Concept for COMCAST
COMCAST has instituted a policy where if you do not use your COMCAST email for several days it is locked out for inactivity. Now, with work, real life, etc...it is not always convenient to log into email every few days. Three times now COMCAST has locked out my email. The first two times, the tech merely switched it back on. The third time (this week), the first tech tried to reset my password...when that didn't work....said, 'you'll need to uninstall and reinstall your windows live mail' Really? That's when I asked to speak to her supervisor...two days later...NO call. So, I called back again tonight...the tech gave me two passwords...after trying both...and not being able to get back into my mail...the tech tells me...'these passwords only work with our comcast supplied email' Really? Then why have your passwords worked until you (COMCAST) locked me out? 'I don't know....but, you'll need to use our COMCAST web email' Really? I don't want to use that...I want to use my email program...not yours. You (COMCAST) locked me out, when my email was working. When the password you (COMCAST) supplied did work...now it won't work 'I'll transfer you a higher level support' Next thing I know, I'm right back at the starting prompt...enter your phone number, enter your account number, etc (not higher tech support) Then can guess what happens? After 42minutes 40 seconds on the phone with COMCAST....they (COMCAST) disconnected the call And I still don't have access to my COMCAST email account!! So, no higher tech support, no resolution to my COMCAST induced lockout and still no email access...no wonder COMCAST is consistently rated low on customer service.
Comcast consistently overcharges for their services. I was on the XFinity triple play contract priced at $99.99/month + taxes and equipment fees(a total of $122) until I considered switching to a different carrier earlier this year. At that time, the new carrier...
Been having issues for 8 months, over the last month I have been pushing to get it fixed hard, contacted them, got a customer rep. Had 8 techs come out 5 dvr boxes and all the time trapped in my home waiting for them to get it together. each tech was great, but all of them talked about how they used to be able to look at the Tap, now they can't. So on the last visit after I talked and talk to them I got a maintenance guy to come out 6 plus hours later it is fixed, and 2 guys that checked some wires and replaced them, which I have the wire management plan. Then they put the last box in cause the one I received last was clicking and the hard drive was going to go out. Now I am all set, promised and promised by Steve that he would make it right once this was all over. I have been trying to get ahold of him for a week now no response back from him. All he had to do at this point was respond back and keep his word. I want answers and compensation. Next step is BBB, or the commission, might be a lawyer like a post I have read.
COMCAST SINKS TO NEW LOW!
Please let me start by saying that everything that I'm about to say is true. Honestly, I couldn't make up a story as convoluted and ridiculous as this in my wildest dreams. I've had my on again, off again problems with Comcast's service, TV/Phone/Internet, periodically. But, like everyone else, I call Customer Service, and go over the problem and either they can fix it over the phone or they schedule a Tech to come and fix the problem in person. A bit of an inconvenience but nothing I would ever write a review about. Until now. I started having major problems with my phone service since June. The first Tech to come out diagnosed the problem as Comcast's faulty line running into the house and put in a requisition to have it repaired. He said I should hear back from someone in two weeks. No call ever came. The phone problem persisted. Three Tech's later over the next two months and finally one of them replaced almost every phone line in the house and the bad input in the basement. Finally a working phone (friends thought I had moved as I never had a consistently working phone for the two months). THEN the internet went out this past weekend. The same routine of calling customer service only to be transferred to someone who could barely speak English and told me that Level 1 problem solving did not work and that they would need to go to Level 2 to fix the problem. To start Level 2 it would COST ME $5.99/month. I'm sure everyone reading this spots the problem immediately. Unfortunately, when I brought the obvious point to her attention, she just kept reading the script and repeated over and over that it would cost $5.99/month. I hung up and called back and got someone who couldn't help me but scheduled a Tech to come and take a look. That was today. Jason Mendes was very thorough and did a great job of going over every connection and even crawling into tight spaces in the attack to make sure everything was working. He found a faulty connection and disconnected it since it didn't go to any tv/computer we were using and then wanted to complete the job by replacing the outside line to the Comcast line completely. Since he needed help, I was out there feeding the line through one end while he pulled from the other. As luck would have it, the line broke due to the conduit being blocked. Thus, he had to temporarily put the line ON OUR LAWN and suspend it over our neighbors driveway BETWEEN TWO TREES. He then wanted me to sign an Indemnification Agreement clearing Comcast of any wrong-doing for such an idiotic solution. I refused saying that if that's the best Comcast could do then Comcast was liable for anything that resulted from it. Remember, this is the same line that was supposed to be replaced two months earlier. NOW, here's where COMCAST SHOWS WHAT KIND OF COMPANY THEY ARE. The Tech, Jason, who left at 4pm just showed up at my house at 7pm DEMANDING THAT I SIGN THE AGREEMENT OR THEY'LL SHUT OFF MY SERVICE IMMEDIATELY! My 13 year old daughter unfortunately had to witness this. I told Jason that I want to speak to his supervisor immediately. Jason called John Shaw at the Westford, MA Comcast office at (978) 902-1906, X2033. The same number I was given to ask when the line was going to be replaced. Mr. SHAW then THREATENED TO CALL THE POLICE ON ME IF I DIDN'T SIGN THE AGREEMENT!!! I'm not making this up. So I signed the agreement so my children could do their school homework and be able to watch their favorite TV shows. BRAVO COMCAST! Even I didn't think you could stoop that low. EVERYONE TAKE NOTICE and pay at your own risk.
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