Latest review first
Comcast DOESN'T CARE!!!!
Comcast's customer service motto "customer's are first" and they are "Comcastic" -- it is a lie! I have been trying for over 2 weeks to get a service technician to come out to fix my cable and internet to no avail. First I was told that I wasn't authorized. How can that be when I WAS THE ONE WHO ORDER THE CABLE ORIGINALLY!!!! Then, I was told that since I wasn't authorized my husband had to order a service tech. He was told that the information in the file doesn't match with what info he gave them and they couldn't help. That's because it was my INFORMATION!!!! This took us 3 days to straight out. Then when we did finally get an appointment, we were told we would receive 3 pre-calls, which we never received. When I called Comcast, I was put on hold for a service rep and then the system hung up on me! After waiting all day for a tech to show, I called again and was told (after 2 attempts to reach a real person) by the next service rep that 3 pre-calls were initiated but there is no answer. However, I NEVER received the pre-calls!!!! So I wasted all day waiting for no one to show!!!! No answered precall, no technician. No service, no credit, just the run around!!!! I asked for a supervisor and was told they couldn't help me. WHAT GOOD IS COMCAST!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Comcast strikes again
We all know about the government mandated digitization of the local OTA broadcasters, and that's okay, we know. Now I have these DTA boxes on my sets, because if I didn't I would have no TV. I went to my local COMCAST SERVICE CENTER, and told the lady behind the counter, the person that represents COMCAST, and is there to provide accurate information to the loyal fee paying customer (me). The conversation went like this: (me) Hi, I need a couple of DTA boxes. (her) How many TV's do you have? (me) 2, but I also have a Series 2 TIVO with a lifetime contract that I would like to continue to use, at least until my contract expires..... (ha ha ha) (her) dead stare,.... The TIVO should still work. (me) I read that I should come here to get a 'CARD' for the TIVO. (her) the TIVO should work with the DTA box. I came home with the 2 DTA boxes. I set both boxes up and call to activate. I did this from my living room on the automated system (big mistake) and of course, the TIVO does not work. I hit ZERO and get a live agent. Better than that, she was in the United States, so the language barrier was gone. She confirmed that the TIVO will NOT work, and I do not need a card, but I need a SET TOP BOX for 8.95 a month. Then I said fine... let's activate the other TV and we'll be done for now..... We activate, and she says, it may take up to 15 minutes to kick in, and to just leave the set on and do nothing. That conversation was was @ 5:18pm yesterday. Here it is 10:10am, still not working. Now my big job today is, DirectTV or DISH.
Comcast-*** Poor Service and Consistently Lying
I had service installed at my residence on July 26, 2012 and a week later the service went down. I called numerous times within a three day period to have a repair tech come out but no luck. During that time period I spoke to God knows how many of the account reps who lied about someone calling back. At one point I was told that an an emergency ticket, escalated order was submitted and a sup would call the same day to dispatch a tech, never happened. Tech eventually arrived for original scheduled appointment 3 days later and I was given a $4.00 credit which I had to call in to get, it wasn't automatic, wow......... Fast forward about 2 weeks later and service went down again due to a large truck pulling down cable wire which is now laying across the road and hanging in my neibhors yard. In the last 24 or so hours, I've spoken with account reps from Nashville, Memphis, Mexico and the Philipines and the other two or three I didn't even bother to get their locations. Keep in mind, I live in Monroe, LA, which is in the North East Louisiana. I've had account reps pretend to be sups and pass my call along to other reps, when I asked to speak to the supervisor, I was told by a rep the sup would tell me the same thing he told me, "there's no one available or a message was dispatched to my local office and someone would call me back with 1-2 hrs", never happened. I was given another escalated ticket# for the second outage and told the matter would be taken care of on the same day and a sup would call to let me know the approximate time the tech was coming, never happend. I'm so, frustrated and pissed beyond pissed. At this point, I will discontinue my service and make sure that everyone within my sphere knows how horrible your ground reps and the lack of service available when needed. I don't think it is unreasonable to ask that your company show some semblance of customer service. tI seemed so easy for them to say, "no ones available or someone will call you back." You and your ground reps know customers are at your mercy (which none has been shown) and there's nothing any of us can do about it accept go to another provider and hope for a better experience. It's ashame that comcast outsource jobs to other countries and not have tech available to resolve technical problems here at home. Bet I get a billing statement ontime and you expect a to receive the payment on time too. Since all I'm to you the Corporate Head is a Number as in money....here are numbers for you: Acct#09577469245-03-1 Ticket # given on 8/18/12- 011374471 Ticket #given on 8/19/12-011377431 Can you say social media to spread the word on your corporate greed and *** poor service.....shame on you but i'm sure the big wigs don't give a hot *** because if you lose a few customer, you still make millions by outsourcing to low wage countries. Nancy W. 707 373-0205 email@example.com pray4peace not holding my breath for a return email or call.
All day appointmet means no appontment for Comcast
After installing Comcast service (tv & internet) on 7-25-2012 (at 3rd appointment after 2 no shows), the Comcast construction crew broke the underground cable outside the house while attempting to replace it with a new cable on 8-1-2012. Since then Comcast customer service gave us 4 all day appointments with their construction crew which all ended up with no body showing up w/o any calls: on 8-3, 8-7, 8-10, 8-13-2012. I wonder whether Comcast really wants to replace the outside house cable broken by their Comcast construction repair crew? In addition, Comcast customer service people told me I should ask the $20.- credits for the missed appointments to the Comcast construction crew who never shows up.
Comcast Bad Service
Today August 17th I was scheduled to have Comcast Xfinity HD Complete Triple Play installed. The technician arrived and stated that he was here to install Internet only. I explained that I signed up for the Triple Play so he rechecked his Order Form and it said Internet only. He said what he could do is install the two extra boxes he has with him and work out the rest with Comcast later. I called Comcast C.S. while he was getting setup to find out what went wrong with my order. The C.S. rep stated to me that they do have me setup for the Triple Play but only one receiver. I said that is incorrect as my order stated 4 receivers (1) AnyRoom HD DVR receiver and (3) HD receivers. He blew his breath into the phone as if I was annoying him because of the correction and transferred me to someone else. The next individual stated that my order included one receiver but I could add three additional receivers at no additional charge. I explained that I took a screenshot of my order and read verbatim what the "Included Services" stated on the Customize Your Bundle page. He said no problem, let the technician take care of the internet, phone, and install the two receivers one of which include Basic cable (not the complete channel lineup I signed up for) and they will schedule me for another technician to come back out with the three boxes. Irked at this point I was ready to agree to that until he told me that I would need a $50 deposit for the HD receivers. That was the last draw for me. The technician arrived with an incomplete installation request, C.S. told me that I didn't select the correct number of receivers when the package I choose automatically included four receivers, they would have to come back out to my house to complete my order, and then to top it all I have to pay a $50 deposit for the HD receivers. Needless to say I cancelled the entire order. It will be just my luck that after waiting for the past two years for Verizon Fios to become available on my side of the street it will become available after we move from our current residence.
Comcast tech support fails again..
My internet connection began to act weird starting last night around midnight (8/16/2012) MDT. After taking several steps to fix the issue on my end (checking upstream and downstream levels (us: 46 dBmV, ds: 6 dBmV) and SNR (36-38 dB), resetting my router, resetting the modem, and connecting straight to the modem), I decided i might call tech support to take a closer look at my modem and its connection.. Well amazingly enough everything was just fine! Except for the intermittent connection I had and the severe lack of an upstream at all! I tested by pinging a couple DNS servers (188.8.131.52 & 184.108.40.206). I would typically get Request Timed Out, Destination host unreachable, and successful pings or replies less than half the time. I also tested using speedtest.comcast.net and speedtest.net. In both cases, the test was struggling to complete. In many instances the upstream test would hang forever at startup or never end being stuck on some minute fractional upload speed. Well, when calling Comcast tech support around 2am in the morning, I made it clear to several techs that I had done all of the troubleshooting steps, many times being told to repeat them. Finally being transferred to some department who told me that they were the wrong department and transferring me again, I found myself practically in the maw of some tech support sales department offering me remote services in attempt to solve the issue. Well this was all just a filtration process to demotivate a person from attempting to solve the Comcast issue at hand of course. And yes, I knew that the issue I had was thoroughly tested and the only options I had left were to buy a new modem, or see if Comcast would fix their network. So I did my job and put in an order for a new modem. Well guess what?! It's now 10am in the morning and all issues have seemed to disappear! And there's an $80 modem on its way to my residence... Well, I guess I can say that the $80 worth of lesson learned here has more value than the $9 fee I would have paid for one of their techs to remote in to fix this problem. I'm amazed they would even offer such a solution for this issue! But that is the summation of Comcast technical support. I hope this review helps others who may be encountering the same issue as well. Perhaps even help broaden the online community's awareness of symptoms they may be experiencing with the Comcast network so that they too can reach a final diagnoses before Comcast does. I hope that perhaps Comcast will get wind of this and provide a means for some of their customers who can bring them real issues with actual data to help them fix these issues instead of creating such a time wasting and frustrating communication barrier.
Where to begin... After having slow internet speed with Verizon in my husband and I's first home we decided to transfer to Comcast. I believe this was the biggest mistake we could have made! We have had Comcast for a little over a month now. For some reason, all of the cable lines running to our home were cut so Comcast had to fix the problem before we could get internet. In one week, we had scheduled for three different technicians to come to our home. Well, the first appointment was missed, so we called that day after the scheduled time.. We were told that they had cancelled our appointment and rescheduled it WITHOUT TELLING US! So we waited about 3 days later for our second appointment.. No one showed. We waited a couple hours past our appointment time and finally someone showed, however he was not doing what he was scheduled to do! We called Comcast and told them of our problem that the technician did not know how the first appointment was missed and so he was working on preparing us for the third appointment instead of the second. They told us that they were at fault for not communicating to that technician. Finally the third appointment day came, and no one showed! We were so frustrated at this point that we called and spoke to the highest person up about what all has happened and demanded for their Comcast Customer Guarantee ($20 for each missed appointment) and she said that $60 would be given to us and deducted from our bills. Being a little satisfied after that phone call we waited about one more week until the last technician could come out and fix everyone's problems. This man was very disappointed with our service so far and therefore did more than what he was supposed to do and admitted that Comcast has horrible communication with their technicians. So, for about two or three weeks we had fantastic wireless internet speed until about a week and a half ago our internet speed has been incredibly slow. We have made several (9) phone calls to Comcast and every person reset our modem and told us that they do not know how else to help. Finally, we demanded for a technician to come out and check our end of everything. When he came out he stayed for about an hour and a half checking to make sure that nothing wrong was coming from us. He checked both of our computers, our router, and our modem. He even gave us a brand new modem for free just to ensure that nothing was wrong on our end! When he left he stated that the IT department that Comcast works with created the problem and he sent in a ticket that would be corrected within the next 24 hours... Well, here we are 72 hours later with incredibly slow internet. For about a week and a half we have had a download speed of between 0.08-0.26 (when we are paying for 24.0) and an upload speed of 4.5 (when we are paying for between 3-4). After the 24 hours was up, we called Comcast and was forwarded to the IT department who was supposed to fix the problem they created. From India (where the IT department was based out of) we were told that they needed the right to charge us in order to discover where the problem is. I could have screamed! Both my husband and I had to talk to the IT department, who was very rude and inconsiderate. He said they saw the problem but the fact that we called him was because that we had the problem that they had to fix. We very politely told him that we were told that they created the problem and therefore we should not be charged for them to fix the problem that they created. After being interrupted many times from this man we asked him to forward us to the highest possible person with Comcast. We were sent to the automatic voice when you call Comcast at the very beginning without the man saying a word to us before he left. We called one last time and they said that they would send out a technician... to do the same thing that was done 72 hours ago.. Oh! and the $60, guaranteed by a higher up at Comcast and the Comcast Customer Guarantee, was still never given to us... almost two months later. We cannot deal with this any longer, especially given that our college courses start in only four days! We won't even be able to download our class lectures with this horrible service. It is time to cancel service with Comcast NOW.
Every day since my cable was installed it constantly goes out. I call Comcast/IXFINITY and end up talking to reps. in the Phillipines...How can they help someone with a cable prob. in Knoxville, TN? They can't and Don't...a *** male tech came out and 10 min....View full review
Comcast in Seattle, Washington - Bait and Switch
No surprise here, but they ran an Xfinity ad for TV plus Internet for $39.99 (small print unreadable on tv). When I called, they said they could not find that promo and offered $24.99 for each service or $49.98 a month for one year. They said it must be a promo company but it listed the number I reached a Comcast rep at. Why do we have so few choices and allow *** companies to rake it in? Addiction to television and entertainment, me guesses... I took a year off and it felt good. Good luck all (dealing with the devil), you will need it.
Depending on which telephone option you select when you call, you will reach a different state or country each time you call. A technician came to my home in June to fix an issue with tiling on all of my HD channels. He determined it was caused by a faulty splitter on...View full review
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