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Comcast in Hinesville, Georgia - New TV -not working properly won't send tech to fix

My husband and I bought a new TV yesterday. After plugging in the TV and connecting to Comcast Xfinity, the picture blinks on more than half the channels. I went thru a rep, a supervisor and a manager at Comcast all refused to schedule a tech appointment because the "account holder", my husband, is not available. I explained that he is in the hospital and can't come to the phone. I was then asked for his medical records to verify that he really is ill or they wanted to call him at the hospital . I refused to allow them to do that. As it stands now, we have a large plasma door-stop which no one will do anything to repair.
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1 comment
tnnurse01
#543325

Wow..I can't believe they were actually asking for his medical records! That's ridiculous!

Have they never heard of HIPPA's privacy act, it is none of their concern why he is in the hospital and you are his wife so I don't really understand why they wouldn't let you take care of any scheduling or service calls for your household. I have never personally had any problems with Comcast.

I have had them in the past and all was fine but once we moved I had to have another service provider which is "Charter Cable" because Comcast is out of our network reach where I live now, Charter cable service is however horrible! Best Wishes on getting your TV service going.

Review
#345992 Review #345992 is a subjective opinion of poster.
Suddenly my digital video recorders are rendered useless and I can't watch my favorite news shows because Comcast has been allowed by our government to let them "switch to digital" and not continue to dispense local news in analog for people without the need or the...
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2 comments
Anonymous
#543646

We are having the same issue. We cannot afford to pay more for tv than we already are, so 'renting' their equipment is out of the question.

I am really disappointed that my recorders are now useless - all of the shows I watched were taped and watched at times other than when they aired. I want to try the digital antennae and if we get the same channels as our very basic cable, then drop Comcast all together.

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Review
#345924 Review #345924 is a subjective opinion of poster.
Loss
$1000

Comcast - Too Big to Care

I requested internet and cable service through Comcast. They quoted an installation charge, but the actually charge was more than twice the verbal quote. The installer never managed to activate the DVR feature on my HD/DVR box (after attempting the install for 4 hours). He left and said it would be taken care of later. I've made 6 phone calls to Comcast about the box, and after repeated, over the phone, failed attempts to resolve the issue, their solution is for me to bring them the box and they will let me take another one home an try it out. To me, this means the installation was never complete. While the installation and service that was promised was never delivered/provided, I still seem to be legally obligated to pay. This is extremely deceptive and disheartening. I'm frustrated and appalled to know businesses like this are, not only permitted to operate without penalty, but allowed to thrive.
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1 comment
Anonymous
#832633

Complain to the FCC. Comcast does not hold up their end of the contract - any contract that legally binds you to pay, also binds them to provide a service for your money not to mention your time.

Lodge a complaint at FCC.gov.

If more Comcast customers would do it, there will be an investigation. You know the government wants to have their noses in everything and this is just the thing to distract the public from what they are REALLY doing!

Review
#345551 Review #345551 is a subjective opinion of poster.
Loss
$220
We have a Contract with Comcast, this week all our HD Channels disappeared. We called to ask why, THey first said we did not have that package that included HD.... Yes we do ~ we have had it for close to a year, we went back and forth about equiptment, They stated I...
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2 comments
Anonymous
#629201

me too. they suck.

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Review
#345524 Review #345524 is a subjective opinion of poster.
Loss
$180

Comcast in Southbury, Connecticut - Installation

AWFUL experience with this company, and if they weren't already a huge monopoly here in Philly I would go somewhere else immediately. Took them three times to show up and install our cable and internet...either didn't show up or would claim "it was scheduled for another day". I have a full time job that I can't miss, and coming home in the middle of the day to wait on the porch for the Comcast truck to drive by (which it never did) was torture. Complained to customer service, and after hearing them say "there was nothing they could do" over 20 times, they finally gave me a $14 discount. For HOURS of work I had missed because of them I get a $14 discount. Can't wait to move out of Philly and employ ANY OTHER cable company.
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1 comment
Anonymous
#542104

How can you even come close to calling Comcast a monopoly? HAHAHAHA, Let's see, without even researching I can tell you that DISH TV, and DirecTV both are available for TV.

There are probably 10-20 different phone providers in your area.....need anything else? Maybe some internet? Well AT&T & Verizon are likely in your area for internet, as well as Satellite dish internet being available everywhere.

You have failed.

You will continue to fail. endgame.

Review
#345437 Review #345437 is a subjective opinion of poster.

Comcast in Houston, Texas - Customer Service

Went through 4 CSRs to finally get a return call from a supervisor who was worthless. A simple replacement of a signal amplifier I could take care of myself if I had the part could be done in 5 minutes or less. Comcast tells me they need to schedule a service tech five days out to do the the work. So I have no cable TV until next Tuesday based on their techs schedules. I plan to buy an antenna tomorrow, hook it up and tell Comcast to pound sand. I would not recommend Comcast cable TV service to anyone.
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Review
#345390 Review #345390 is a subjective opinion of poster.
Tags
  • service tech

Comcast has the worst customer service ever.

I am fed up with comcast and would recommend to anyone to never use them for anything. After only two months of being a new customer i am throwing in the towel. They have put all kinds of erronious charges on my first bill and refuse to take them off when i had clearly made arrangements with the agent who set up my account. I spent over an hour on the phone with them tonight to cancell my service, was hung up on twice, transfered three times and finally hung up on again. I hate this company with a passion now and will do everything to im interent power to bash tehm any chance i get. I am also sending them a bill from company for all the times that i spent on the phone with them trying to settle these charges. If they don't pay the bill i will just turn them over to a credit collection agency for non - payment. Maybe i can get one of their attorneys to waste his time with me trying to not pay the bill. i will probably put him on hold a few times, then hang up on him at least three times and basically just yank him around like they have done to me. If you read this before you consider doing business with comcast, you have been warned. if after i can sympathize with you. Sincerely, Pissed OFF!!!!
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1 comment
Anonymous
#543650

I strongly agree. Tried to get hold of their installation dept and went through CSR and Supervisor but to no avail.

They do not have any info in regards the installation crew nor do they have a telephone number and/or an email. I had a Comcast Technician climb my 6-1/2 ft fence (because the gate was locked and I was home at the time and no one tried to let me know that they needed to get into the back yard). Also the access to the poles that were needed was on another property and not mine. I do not have Comcast so was pretty upset as there is a reason for the locked gate, we have a pool and also two dogs (good thing they were not out at the time) He was there with another techician who eventually knocked on the door (I think) as I didn't hear him the dogs let me know and when I confronted him about his partner already being in the yard and how he got into the yard he said he didn't know.

Needless to say they took down my birdhouses and did not put them back up. I had a doctor appointment (my husband who came home to take me opened the get for them and advised them that they could be charged with trespassing, unlocked the gate and told them not to do it again. But this was the 2nd time that I had a confrontation with Comcast a month ago another technician proceeded to let himself in our yard and when confronted he told me that if I cut my bushes there would be no need for him to come into my yard. Needless to say the bushes belonged to the neighbor whose cable he was working on.

My daughter had a problem also.

Her neighbor had cable installed and they went right through the middle of her yard instead of the right of way and needless to say the neighbor had a problem when they needed to run a tiller on their yard for tree stumps. Rest assure they did use the legal right of way when they had to replace the chopped up cable.

Review
#345388 Review #345388 is a subjective opinion of poster.
Loss
$284
Tags
  • new customer

Comcast in Aston, Pennsylvania - Micelle Obama

EVERY time I log into my email I see the add with Michelle Obaba's face on it. Enough is enough. End it please before I need to change my email provider. Stop your biased advertising of the Democratic party. I like my comcast email account, my friends know me by this address, but I do not need the face of angry Michelle looking at me telling me that her husband if the person to vote for. So please stop, NOW Ant to meet your silly 100 word minimum 1, 2, 3, 4, 5, 6, 7. 8, 9, 10, 100!!!!!!
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Review
#345110 Review #345110 is a subjective opinion of poster.

Comcast: Worst Customer Service Ever

When asking to transfer my internet service to my new apartment in Philadelphia, PA, a Comcast rep told me they were unable to do so. Someone still had service in their name at the new address, even though no one lived there. They advised me to contact my landlord, and I did so. He provided me with the name and phone number of the former tenant. I contacted the tenant who told me he'd already transferred his service to his new apartment. I then contacted Comcast Executive Support Department's Maurice Chandler, who advised me to take my new lease to my nearest Comcast office to prove that I was the new legal resident at my new apartment. I did so. A customer service employee named Hector at 1351 South Columbus Blvd, Philadelphia, PA 19147, (215) 468-2222, refused to "turn off" service to the person who no longer lived in my new apartment. At the same time I had a supervisor on my cell phone (from Comcast) asking me to hand my cell phone to Hector. Hector refused to speak to the supervisor and told me to get out of his line. I told Hector I'd been trying to resolve this issue for almost a month and that I'd taken off work and traveled 10 miles, and I would not get out of line until my issue was resolved. Hector ignored me, reached around me, and continued waiting on other customers in line behind me until the office closed and a security guard escorted me out. I again contacted Maurice Chandler and explained what had happened. Mr. Chandler said there was nothing he could do was file for an investigation with the security department and could not tell me how long the investigation would take. I needed Internet several weeks ago in order to do my job and was already losing clients over the matter. The next day, my brother-in-law told me he'd try reasoning with Comcast because he had, thus far, appreciated their service. The customer service rep on the phone told us AGAIN that I had to take my lease to the office on South Columbus Blvd but would not assure us an outcome different from the one the day prior. So I've purchased wifi from T-Mobile, my cell phone carrier, who treats me far better and has won numerous awards from J.D. Power & Associates for customer service. So far, I'm quite pleased and am happy to be rid of the Comcast monopoly.
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1 comment
arty
#541557

Comcast has lousy customer service and my basic service monthly bill keeps going up and up! I don't know how they can get away with this. Glad you found another company!

Review
#345059 Review #345059 is a subjective opinion of poster.
Loss
$55

Account Security Lacking at Comcast

When I logged into my Comcast account today, I did not go to my account, but into some other person's account. I now have full access to this other Comcast customer's account. I can change their address, billing information, etc. I used my own log-in information, which is saved in my browser. I want to be clear, I have never seen or spoken to this person before, and they live 1,500 miles from me and our names are in no way similar. I know what his log-in is, and its nothing like mine. Who else is accessing other people's Comcast accounts? Jake O'Hatnick
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2 comments
Anonymous
#543651

That's scary!

Anonymous
#541204

Wow. You should call the person and tell them about it!

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Review
#345057 Review #345057 is a subjective opinion of poster.