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Comcast in Jacksonville, Florida - Rude Tech Support

I called Comcast and complain about my internet problem , tech support , Jacksonville,FL ( Charlene Watson) put me on hold for 30 minutes , reroute me my call to different location. I called again last month and Charlene Watson answered the phone and I complain about my internet again that it is not working properly, Charlene Watson was very rude and she started cussing at me saying I'm a "***". I reminded her that I called before and she put me on hold and reroute my call. The employee at Comcast here at Jacksonville, FL are very rude in Tech Support, Sales
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#343440 Review #343440 is a subjective opinion of poster.

Comcast in Woodstock, Georgia - Their Customer Service Sucks!!!

COMCAST OVER BILLED ME, TOLD ME THEY WOULD CORRECT THE ERROR, i CALLED 8 TIMES, NO ONE FIXED THE PROBLEM. i SPOKE WITH 3 SO-CALLED SUPERVISORS, TOLD THEM I HAVE ONLINE COPIES OF MY BILL, STILL NO RESOLUTION. i WAS TOLD i WOULD HAVE IT TAKEN CARE OF WITHIN 48HRS. NOT DONE YET. THEY TELL YOU THEY RECORD THE CONVERSATION *BIG LIE* IF THEY DID, THEY WOULD BE AWARE OF THIS PROBLEM. I STRONGLY BELIEVE, THEIR JUST OUT FOR THE MONEY , AND *** THE CUSTOMER! THE CUSTOMER SERVICE REPS GET FREE CABLE ANYWAY, SO THEY REALLY DON'T CARE. COMCAST IS A TOTAL RIP OFF, I STRONGLY ADVISE YOU NOT TO SIGN UP FOR AUTO-BILL-PAY. AND KEEP ALL RECORDS! GET ANOTHER SERVICE PROVIDER- THAT'S WHAT I DID. COMCAST CAN KISS MY *** PEACE!
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#342098 Review #342098 is a subjective opinion of poster.

Where do I begin! BEWARE of Comcast!!!

I have 3 DAYS of information of how COMCAST CUSTOMER SERVICE SUCK....but briefly.....after 3 days of begging them to fix a line that was down in my front yard, that was keeping me from having tv or internet connection...I finally gave up !!! The last rep that actually called me back told me once again they could not make it out as they told me they could earlier....I told her either sent someone by the end of the day or Im going to a different company.....she obviously didnt care, and told me sorry they wont be out! OMG! BEWARE of these people...they DO NOT CARE!!!
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#342079 Review #342079 is a subjective opinion of poster.
I called Comcast to move my service. I wanted it turned on a week early at the new house on the same day as all the other utilities so I could use it as soon as I got a TV or computer over there. I set the disconnect date at the old house for exactly one week later. I...
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3 comments
Anonymous
#1088422

I solely believe that their movers edge online form is a phantom request. It literally goes no where and that your confirmation number is just the ticket number of the number ...

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#342069 Review #342069 is a subjective opinion of poster.

Comcast in Arcadia, Indiana - Never received the 250.00 gift card as promised

In September, 2011 my family relocated to Fishers, IN. 1 month prior to that I went online & ordered Comcast's Triple Play. The very best package they had. Their promo for me doing this was a 250.00 Visa gift card. I called them several times & they referred me to a toll free number. I finally got thru to this 3rd party & was told that they didn't have my file yet. Told me to give it a month Or so & call back! What a Joke!!! I called Comcast in Dec 2011 & a c/s rep told me it would be mailed & I would receive it on Jan 4th 2011 & I'm still waiting! Im getting ready to call them right now. If I don't get My card immediately, I will report them to the FTC! I honestly think This is a racket!! Comcast has no intentions of rewarding these incentives are they would streamline the process to thank their loyal customers!
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#341950 Review #341950 is a subjective opinion of poster.
Tags
  • toll free number

COMCAST BEWARE

Sales guy at Comcast comes to our office to offer their services at a "huge" discounted rate..."take the package, it's free stuff" We didn't need TV, we didn't need phone lines...we needed basic internet connection to check email. We end up with Super high internet speeds? Cable TV with a ton of channels (we don't even have TV in office) and phone and fax lines... NEVER USED them. Called to cancel within the 30 day window and are being told we owe $183.67 for stuff we never ordered or used... Go Comcast! What's up with the 30 day money back guarantee?
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#341773 Review #341773 is a subjective opinion of poster.

New comcast customer

I am a new comcast customer. Upon attempting to activate service, it took the customer service rep. 30 minutes to find my account. The original rep. that signed me up, put in the wrong telephone number and also the wrong address. The second rep. could not activate the service. They gave me the phone number to the service department. I waited on hold for 59 minutes, before I was able to speak to someone. When I finally was able to speak to someone, this individual, also was not able to activate service. At this point a service technician is scheduled to come put and hopefully will determine what the problem is. Great way to start a business/customer relationship. I have the FIOS number on my speed dial...
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#341607 Review #341607 is a subjective opinion of poster.

Comcast - Bad Boxes

I got new service on Friday, August 17th and they have been at my house 3 times for 2 hours per visit .they have installed 8 HD-DRV boxes and none of them work. Yesterday, they were there and when I got home, it was worse than ever ..I can't believe this from Comcast .they used to have a good reputation but not sure what is going on ..I've asked for a supervisor to call me twice ..I haven't gotten 1 return call ..they do suck and DON'T get service with them ...I'll go back to the Dish and I know that everything will be okay!
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#341247 Review #341247 is a subjective opinion of poster.

Comcast Non published/non listed and Blocked I. D.

After 10 years of having the same telephone land line number, I made a change only because the only calls I received we're all from the woman I have been divorcing for the last 12 months. She was calling near 100 times a day and I would pull my phone plug out of my modem. I gave up my number one afternoon on or near May 2nd and I had a Comcast rep. call to ask me if he may give her information and my new number the next morning. I told him of course not, and also that she is the reason I needed to changed my number. He told me it would be settled by saying that he couldn't contact me. He called back 19 minutes later to tell me that he assigned her the number I had, long before I met her. I filed a complaint with the FCC. My account has been flagged with big red letters, telling employee's not to give her any information, long before this, because she has called almost every day to change my account settings. The account is solely mine and they know when they have a woman seeking changes to access my voice mail, that it's wrong. She has also changed my Social Security, last 4 digits that I have on file with them. Since giving my number up, I have needed to change it two additional times, bringing my I.D.'s to a Comcast office because she had been calling repeatedly. She has my current number, after three changes and I thought I would give up, since the Comcast reps. seem to get away with giving out unlisted numbers whenever they feel they want to. I pay a premium price for privacy and cannot get it thru the workers at Comcast Centers worldwide and I feel that I deserve compensation for these security breaches and the time spent working to get my identity back on my account. I also have not been able to access my calling features on their website. The call me almost daily to ask questions and let me know they are working on the trouble ticket. This calling has not stopped, but slowed down, due to a death in her family. It's the first break I have had in several months.
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#341222 Review #341222 is a subjective opinion of poster.

Comcast DOESN'T CARE!!!!

Comcast's customer service motto "customer's are first" and they are "Comcastic" -- it is a lie! I have been trying for over 2 weeks to get a service technician to come out to fix my cable and internet to no avail. First I was told that I wasn't authorized. How can that be when I WAS THE ONE WHO ORDER THE CABLE ORIGINALLY!!!! Then, I was told that since I wasn't authorized my husband had to order a service tech. He was told that the information in the file doesn't match with what info he gave them and they couldn't help. That's because it was my INFORMATION!!!! This took us 3 days to straight out. Then when we did finally get an appointment, we were told we would receive 3 pre-calls, which we never received. When I called Comcast, I was put on hold for a service rep and then the system hung up on me! After waiting all day for a tech to show, I called again and was told (after 2 attempts to reach a real person) by the next service rep that 3 pre-calls were initiated but there is no answer. However, I NEVER received the pre-calls!!!! So I wasted all day waiting for no one to show!!!! No answered precall, no technician. No service, no credit, just the run around!!!! I asked for a supervisor and was told they couldn't help me. WHAT GOOD IS COMCAST!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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#341147 Review #341147 is a subjective opinion of poster.
Loss
$300