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Comcast provides poor service and does not address issues

I have had Comcast for several years but upgraded to HD this summer. Since then I have continuing issues with video on demand. Becoming a more frequent issue. I was on the phone with them for 2 hours last night. At 9:54pm spoke with a supervisor Matt and got the issue resolved for last evening. I will note that I was on hold last night and was disconnected while my call was being transferred and had to go through the entire scenario numerous times, even though they issued a ticket for my issue. Same problem occurred this evening, called and was on hold for 20 minutes, then once again was disconnected and had to call back. Finally, got to speak with someone, who of course, couldn't help me and transferred me to technical support. At that point I got a message that "due to high call volume my wait time" would be at least 10 minutes..AGAIN!!! I hung up. Comcast customer service sucks!
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2 comments
Anonymous
#555803

:grin

Jettyboy
#555051

Hold onto your hat! Now they have outsourced their tech support to India......swell.

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Review
#351494 Review #351494 is a subjective opinion of poster.
Service
Comcast Technical Support

Comcast Sucks!!!!

I have been a customer for 12+ months and throughout the entire period of time, I have had multiple issues, repetitive problems, inferior customer service phone reps and poor in home service reps. My service includes phone, internet and cable. From day one, I still can not access my account on line because these idiots never set my account up correctly from day 1. I HATE Comcast and if I my apt community had another option, I would switch companies immediately. The most frustrating part is that you need to speak to mulitiple departments, repeat your story each time a different customer rep speaks with you, it is so very annoying, and in the end, there isn't a single competent person I've ever dealt with at Comcast. If anyone from Comcast is reading this, they should try to model a company like Time Warner... enjoyed their service for 7 years and only one time was dissatisfied with service.
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Review
#351467 Review #351467 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast in Memphis, Tennessee - Poor customer service

Comcast has the worst customer service ever witnessed by mankind. They have poor work ethic and purport a platform of substandard services. I've been with them 15 months and service has been poor for 14 months. They will not waive the early termination fee in lieu of opting opt given the significant issues experienced. I've had several forgotten appointments. THEY PLAIN SUCK!!! Beware of Comcast especially in Memphis, TN. I plain just hate there service!!! We have 6 boxes from them and all of them have never worked at once. To add, our bill is nearly $300 a month and the service doesn't parallel.
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Review
#351460 Review #351460 is a subjective opinion of poster.

Comcast in Sonoma, California - Told lies, had me spend unnecessary money, lied, forgot about setting an appt.

So, everyone I know is on Comcast or almost everyone, and I move back to the States after 15 years in Canada, and my mom, whose in a memory unit and who's 88 has Comcast and 14 channels (7 of which are in Spanish which she doesn't speak), but has no internet. So I ask Comcast for internet service and want a few more channels so I can stare at Anderson Cooper or listen to him giggle or take on some whirling dervish like the ambassador from Syria. Comcast sends out Trevor who seems like an OK guy and I have to realize that one day, there will be a president named Trevor and maybe a VP named Jason or something. Trevor resets the 20 year old TV and says I can have a zillion channels for free for a while and it doesn't really matter because I only watch CNN and sometimes if I need to detach from the world, I watch the Mentalist or Shamar's butt on "Criminal Minds," but this is escapism, mind you. Then he sets up the modem for my desk top, totally avoiding the fact that 99% of computer users also have laptops, but he just says, "The router's up to you." So he leaves and I still think he's nice because he's chatty and so am I. I go to Staples and buy a Belkin Router, and the set-up pictures are about as convenient as an Algebra III problem and when I call for help, I really do get India, who will help you once via i-yogi, a middleman for Belkin (who used to be good), and when their instructions don't work on the laptop, I call again and no one answers beause I've refused to pay their $189.99 annual help fee and I don't know how to say unpleasant things in Hindi, but if I did, I would have. So I call a local small business and ask for help because I forget the last time I set up a router without help (a while ago), and this guy comes out and he's one of those people that you'd say, "He was a quiet man. He kept to himself." I feel like I'd better keep my mom's curtains closed from now on, just in case, even though I'm 58 and I'm not the aerobic queen I was in my 30s and early 40s before breastfeeding. I have to go to his store to pick up printer cables because mine are in Canada or lost here or were taken out of my car when we drove from BC to California in August. He tells me, "Obama hates people like me." And I am wondering WTF because he's a small business would want universal health care, free choice, and I don't think this guy qualifies as a big business. He goes into a hate rant, and if I'd know this, I'd have never let him in my house. Later, I learned that he tried to hunt down a customer who had a bone to pick with him, and I realize he's psycho, so not only have I bought a router, but I've let a right-wing psycho into my house who might be looking into my curtains. Then my internet ceases to operate, and I call Comcast. I get this dude with a really harsh Hispanic accent, which is an oxymoron because Spanish is not a harsh language. German is, but not Spanish. He tells me to take the cord out of the router and plug it into the modem directly. After I do this, the internet works, and I say, "What about my router?" He says, "I can't help you. It's not a Comcast product," and hangs up. So then I call Comcast the next day and say that due to this employee's advice, my laptops (I have a teenager) have no internet, so the guy is helpful and then says maybe I want phone service too, and a modem/router combo, and I ask why didn't Trevor offer a modem router and everyone thinks Canada is so backwards compared to the States, but in truth, Canada's companies give you a modem/router combo. I mean they ask if you need a router or just assume the modern household needs one. So now that I have found an employee who can upsell (pretty no brain sales activity), I make sure you can call Canada at the same rate, and he says yes. I ask if the jacks will be activated, and he says, Sure. So the next week I get a call that the AT&T account has been 86'd and Comcast is now my server. There is a dial tone on the phone attached to the router and the 2 cordless phones, and there is a dial tone on the phone jacks around the house, which had previously been home to my mother's rotary phone, which is, rest in peace, in the garage. I call Comcast and say, "How do I know that the jacks are Comcast or AT&T" and I ask if she can call and I can see what rings. She, who is probably 22 and managed to finish high school or get a GED, which still surprises me, tells me that sorry, Ma'am, but we can't call out. I ask for a supervisor after I've told her about the router, the money, the Obama hating *** in my house alone with me, and she does this snarky broken record thing and I'd like to kick her 22 year old step aerobic behind, unless she's already breeding other half wits and runs home to make hamburger helper for a *** remote holder who watches wrestling and "Hoarders" and a 2 year old that smells like Pampers in need of a change. I call the next day and I get a grownup who actually can call out on her phone, and I am wondering, WTF? Why did Miss Hamburger GED Helper not tell me they could call out? I mean she lied to me, and I was raised Catholic, and you just don't lie to people, unless you don't want to hurt their feelings. The intelligent woman calls me back and only the phone attached to the new modem router rings, so it's obvious the others are still with AT&T. I asked her why did they call and say it was switched over from A T & T, and I wait for the jacks to start working, but they are as dead as the personality of Senor Unplug-Your-Router. And I wait and wait. This is going on for about a month. I have a plug-in phone at the modem in my mom's old room and its' starting to smell like smoke because when I get agitated I smoke and am too annoyed to step five feet to the door. And the two cordless phones work like *** now because we used to use them but they were on the same frequency as the microwave oven and the Canadian router, so we had to change the phones to a new megahertz or whatever. The phone jacks are still dead and half the time people can't hear me on the phone and I'm still not watching TV but we do have internet on all three computers and my daughter watches Netflix and is getting an *** Algebra, so the Netflix and the Comcast router isn't helping with the grades any. Now at some point, and this is a gray area in my brain or a black hole, I get told by yet another customer service specialist that I can have my jacks activated for $25 and I decline with profanity on my mind. This could qualify me for sainthood for not using profanity but meaning it for it is, indeed, a miracle. I just have to do it twice for beatification. I finally get out of this "Obama-screwed-up-the-debate-and-was-it-on-purpose" depression, and I call Comcast again and get, lets call him D"”on the phone, and I tell him about the Obama-hating ***, paying him buying a router, Miss Hamburger Helper with a GED who tells lies, the man who ruined the configuration I paid $100 for, and that my mother has Alzheimer's and my daughter is 14-1/2 and I'm 58 and too old for all of this, and that my husband is in Canada and I don't like corporate America and for 15 years, I've been telling Canadians about the great customer service you get in the States and now I've changed my mind. He sympathizes with me and tells me that if I sign up for a product protection plan or something for $4.99 a month, I can have the jacks activated for free and then can just cancel the plan after a month. I'm really grateful for this wonder corporate terrorist because he's helping me, unlike anyone else, expect the smart older lady who did play a small walk-on role in this drama of life. D"”tells me someone will be there on Friday, Oct 12 between 8 am and noon, so I rush my daughter to school so I can get back and get the call that the tech is coming. And I wait and I wait. I go back to sleep, then think, I should take a shower, and I put the phone on the toilet lid, just in case. I stay off the phone and time kind of ticks by and I could vacuum my mom's house because in fact, I'm really not authorized to do all this Comcast stuff because I don't have power of attorney (My sister does) and my mom has mid to late stage dementia and last time she was home, she was trying to turn off the lights with the remote control (someday, Mom, it will work). Finally at 12:45, I call and give the service order number to a sweet kid in Salt Lake City, and he might be Mormon but I use the F word anyway. Not at him, but in the context of my story. He feels really bad and is going to help me because it seems like D"”put in the order for product protection or whatever it's called, but then he never scheduled an appointment, and then we talk about downsizing and how D"”probably was going to do it but got another call and mine got buried and when he went home that day, after doing 2 people's jobs, and he could only think about getting out of there and having a beer and if he didn't have the job, he'd have no health care for himself or his family. We give D"”credit together and this kid is really nice and checks the entire situation out with a supervisor. I am on hold long enough to write addresses in an updated address book, deleting the dead people and the ones I'll never see again and the ones who like Romney because they have money and they don't know what Section 8 housing looks like, which is where one of my sisters has to live because Kaiser pinched her brain at birth before litigation was in style. He comes back on the phone and says, "I have good news and bad news. The good news is that I've cancelled your product protection program, so you'll see a credit on your bill. The bad news is that if you want the jacks activated, it will cost you $50." And then I tell him calmly that he is a nice guy and it's not his fault he works for a company that is more interested in its stock value than its customers' happiness, and that when I feel better, which might be never, I will let Comcast know what I think of them. And that is what I have just done. Sincerely, Cathleen Chance Vecchiato
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Review
#351372 Review #351372 is a subjective opinion of poster.
Service
Comcast Internet Plan
Loss
$150

Comcast in Bonita Springs, Florida - Comcrap

For months I have had reception problems with my Com-cast cable service. Trying to get help with the problem is the most frustrating thing in my life. As soon as I start to dial customer service my stomach starts churning, then being left on hold indefinitely and finally describing the problem for the um tenth time and still getting no results. Their customer service is unequivocally the worst of any company I have ever dealt with. Please bring in competition so they will have to buck up or lose customers. "My Prayer" Words can not sufficiently describe my dislike for this company.
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Review
#351004 Review #351004 is a subjective opinion of poster.

COMCAST IN WASHINGTON DC IS TERRIBLE

I got screwed by COMCAST. They up'd my bill by $200 in one billing cycle. Beware of dealing with them. I will be telling as many people as possible. COMCAST IS TERRIBLE. I have had trouble with them in the past and had the same issues. They up your bill automatically and don't let you know about it. I am super angry. I will be posting this on every and all social media I have access to. Comcast does nothing to make things right either. They continue to disappoint all the time. They are terrible, terrible company. I will be switching TODAY.
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Review
#350743 Review #350743 is a subjective opinion of poster.
Loss
$226
Tags
  • Social media

Comcast going mexican?

Turning my TV on this morning to watch the news provided me with a message from comcast in spanish regarding some digital box upgrade. Do you wonder if they realize that we live in The United States of America and WE SPEAK ENGLISH? it is bad enough that when you call them you need to "push 1" to speak in ENGLISH but not we need a translator to read the TV screen. Why do they pander to the mexicans who are too *** or too lazy to learn to SPEAK ENGLISH? Is this an example of how Americans are going to be treated by comcast and others? They should be embarrassed!
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Review
#350724 Review #350724 is a subjective opinion of poster.

Comcast Stupidity

I had a comcast e-mail on my girlfriends account when I lived up north. I moved to Texas and contacted Comcast to transfer e-mail to my Comcast account here. It is like pulling teeth. First I had to have her permission, which I got, then she had to authorize me on her account, which she did, then they finally tried to transfer it and said she had a deliquent account. Her account was not due for five more days. I have been on the phone with them, chatted with them and I am now sick of them. And who lets a phone tech use the name "Baby Jane" Come on people. Lets try to get our *** in one pile. Must be *** cause it smells BAD!
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Review
#350706 Review #350706 is a subjective opinion of poster.
Loss
$50

Comcast pissed off people please write to the FCC

It's absurd the time one spends on the phone to get no where with Comcast...here is a link we all should complaint about comcast http://www.fcc.gov/complaints see if comcast quits abusing of their monopoly ways...every area should have one or more companies providing cable service...I have cable through my condo association. Comcast went digital and supplied converter boxes for free...at least that's what comcast says...first they now want your name and address (so they can pound you with advertising and sell your name for those mailing lists) and you have to create an account...even though my condo association pays the bill...then comcast tells you how to self connect the boxes but you connect them and there's a message box to call comcast to connect the boxes. One calls comcast days in a row spends countless hours on the phone and for no use...my bill is paid and i have no service
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2 comments
Anonymous
#564553

Comcast customer service is rude and the worst I have dealt with. I would change my service provider in a second if there are any available.

allenallbee
#553378

I had AT&T U verse up north. Loved it.

Had to accept lower standard Comcast because I "live on wrong side fo COmplex. Comcast service is inferior in every way possible.

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Review
#350456 Review #350456 is a subjective opinion of poster.
Loss
$500

Comcast in Sarasota, Florida - I need help!!!

Joan Marie Ambrose 888 s. Orange Avenue # 2A Sarasota, Florida 34236 Cell- (973) 342-1434 E-Mail"”jambrose@myserenityhouse.com October 8, 2012 Comcast Corporate Office Headquarters One Comcast Center Philadelphia, PA 19103-2838 To Whom It May Concern: Approximately two weeks ago, I called Comcast to inquire about your bundled services. I was preparing for my move from Southern California to Sarasota, Florida and I wanted to have all my preparations handled with ease. I spoke to a woman who was delightful and she offered me my new phone numbers so that I could get started and let my family and friends know of the best way to contact me. I also write a BLOG and a newsletter and wanted to notifiy my readers about the new number which is ( 941)-444-7077 and 7076 for my fax line. We scheduled a hook up date for October 1, 2012, the same day that the movers arrived to bring my furniture into the property. When your two technicians--- Mandy (tech # 8413) and Jeff (tech # 8317) arrived, they informed me that I was given two different numbers, completely different from what I previously was assigned. I was totally annoyed and therefore I refused the new numbers and requested that a supervisor work to re-instate my numbers. The woman, Mandy, stated that management would escalate the order and handle it---but it was NOT handled last week and it still is NOT handled today. No one is returning my calls so I am left with the only assumption that your company is NOT interested in opening an account for me. It is now one (1) week latter and I still have NO phone number or lines. I actually called the number (941) 444-7077 and it simply went to voice mail. I want those number but if that is impossible, I want something as close as possible and I want your Company to pay me for the time and work that I had to pay my internet team to set the number up into my system. I am totally perplexed and annoyed at the same time to see that your organization has no interest in me as a customer, a consumer and that their professional skills are definitely lacking. I left several voice mails to Bill Herman- 941-628-0324 – Mandy has given me his number this is her supervisor he has not returned any of my phone calls. I left several messages for another supervisor Aranes his # is 239-432- 1848. Lastly, I left messages for Paul Zoyes and he did try to help but some how he has left us in the lurch and when I tried to call again, he has not called us back. This is extremely upsetting and emotionally exhausting that I need to go through this exercise of waiting for one week for a phone number and active line. Needless to say, I need my phone number and your company has not made this happen. If you are not interested in having me as a new customer, I would appreciate the courtesy of your telling me so. In either case, I would appreciate a return phone call ASAP to my daughter's cell phone, which is (646) 244-1568. Sincerely, Joan Marie Ambrose
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2 comments
Anonymous
#552798

Contact COMCAST directly. You really think they'll see this?

You posted your name, address and number on a public website for all to see. Some people need to get a clue what this website is.

Anonymous
#552392

have had comcast and nothing but grief. Went to Direct Tv and Vonage and have been pleased since. Good Luck!

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Review
#350294 Review #350294 is a subjective opinion of poster.
Service
Comcast Internet Service