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Comcast Business Class = No Class, Avoid at All Cost

We moved our office to an area that Comcast is not servicing so changed our phone/internet service provider. In the meantime we have been caught in a Comcast matrix for almost three months fighting fees related to "terminating the contract early" even though a customer service rep guided us on what to say - we requested a service transfer, but Comcast does not provide service in the new location. We are now going to use the time spent on phone calls to Comcast to submit a formal complaint to their home office, the BBB and an Oregon TV channel that highlights consumer problems such as what we found. Our hope is that justice is served for future customers. In the meantime, avoid Comcast business class at all costs. We were hooked in by a promotional price and it definitely was not a savings. I hope no one has to go through what we have gone through as a small business looking for straight forward basic customer service. Good luck!
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1 comment
Anonymous
#380329

If you think it's bad being a comcrap customer it's way worse being an employee. In the Lynnwood, WA call center a fat sup named Kim Edwards sent email telling us to work off the clock without pay.

We were fired not her when we told HR.

Call the retention department and ask for discounts. :eek :( :upset

ID
#238831 Review #238831 is a subjective opinion of poster.
Location
Portland, Oregon
Service
Comcast Service Transfer

Comcast - An Irate Consumer's Protest

I sent the following e-mail to Brian Roberts, Comcast CEO, today. I encourage all fellow pissed-off customers to do likewise. Dear Mr. Roberts, I don't assume for a moment that you will personally read this e-mail, but hope that at least one of your personal assistants will. I have just suspended payment, effective May 25, 2011, on the Internet portion of my Comcast monthly billing statement, after having been unable for at least three years to prevail on Comcast to adjust the signal to my cable modem to a level that will provide the consistent, reliable, uninterrupted, high-speed Internet service for which I have been paying Comcast an ever-increasing monthly premium. My multiple complaints to the Comcast 800-line and many service calls to my residence by Comcast technicians have failed to resolve the problem with the Comcast signal to my modem. Prior to making such calls, I confirmed the problem with the Comcast signal on almost every occasion by running tests to the Visualware "MySpeed" test server in Dulles, VA. In innumerable instances, often several times during the same week, I have been unable to access the Internet or conduct reliable, intelligible phone conversations via VOIP. In several cases, the test server was unable to detect the upload signal at all, which explains why I my VOIP service was sometimes interrupted for hours and I had to rely on my mobile phone (at extra cost) to communicate. Even when the Comcast signal was strong enough to be detected by the Visualware test server, these tests have consistently indicated the following problems: MSDL01: The download speed is too low for the latency/bandwidth of the connection MSTR01: The data flow for this test is too erratic MSMD01: TCP is waiting too long for data MSTR02: The trip time for this connection is too erratic I have maintained copies of these test results for the record and made them available to Comcast technicians who were interested in looking at them; most were not. The technicians who visited my home claimed, in most cases, that they were not able to find a problem with my signal; however, in two or three instances, they admitted that the signal needed to be adjusted. In two cases, most recently on March 29, 2011, Comcast claimed that the problem had been referred to "Maintenance" for resolution, yet it has recurred again and again. I have spoken by phone with two different Comcast supervisors, who would not reveal their names I (the ID# of the first who called me, I believe, in February of this year, was 157 or 147), and have been assured that the problem would be addressed, without results. On May 15, 2011, during the last such call, the gentleman agreed to issue a one-month credit for the Internet service portion of my statement, after I had informed him of my intent to suspend payment of that portion. I told him that that was not sufficient compensation for the years of intermittent and unreliable Internet service that I had to tolerate because of Comcast's monopoly on broadband service in my area. My service remains unreliable and intermittent to this date. I am calling this matter to your attention because I am considering the possibility of initiating a class-action law suit against Comcast for non-performance of service, unless I receive the reliable high-speed Internet service Comcast promises. Sincerely, HHB
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5 comments
Xiomara
#374651

You do realize that you like all other Comcast internet customers are on a grid and the more customers on your grid the slower your internet connection will be. But then again you're an IT professional and probably already knew that.

Also as long as you're able to connect to the internet then Comcast has done its job. It is not their responsibility to make sure your voice over IP works.

Thats your responsibility. Quit whining like a d@mn baby.

Anonymous
#374007

XFAILITY/COMCRAP. I worked at the Lynnwood, WA call center where a fat sup named Kim Edwards sent email telling to work off the clock without pay.

We were fired when we complained to HR, but Kim (who is on her 4th husband) still works there.

We are going to win a class action lawsuit against them. call retention dept and ask for discounts/promos.

Anonymous
#371047

MSMD01: TCP is waiting too long for data

I have the same problem and I pay $69.99 a month for this so-called high speed internet, They are ripping everyone off.

Anonymous
#315872

I hate Comcast worse that I do Barack Obama.

I had 4 service calls scheduled with Comcast and they were a no show all 4 times. They suck!

Anonymous
#290506

Give me his e-mail address so I can do the same . My service sucks.

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ID
#238820 Review #238820 is a subjective opinion of poster.
Location
Alexandria, Virginia
Service
Comcast Internet Service

Comcast - Horrible customer service

I attempted three different ways of communication.. phone,email,and online chat. I WAS trying to get a quote from them for home security and triple play. The online chat said someone would call me back in 10 min. still waiting. The phone rep put me on eternal hold. Just think if I really need the HELP from my home security. Imange that! If this is the type of customer service they provide just trying to get service. I can only imange if I had there service and was locked into a cotract with them. I just checked my email and I recieved a confirmation # for their promotion. triple pay. I even explained to the rep that we are not living in the house but she insisted that I recieve the special promotion confirmaiton to make sure I am eligiable for the SPECIAL offer. I need home security not cable
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ID
#238459 Review #238459 is a subjective opinion of poster.
Location
Houston, Texas

Comcast - Lied

Comcast called us to inform us of a new deal w a DVR, HD and phone for 129/month. We were pumped so we agreed and when the tech came to hook everything up he didn't have a DVR? He said that is not what our order was written for...so my husband called and a week and a half later he finally got the right person to call him back bc non of the ppl in customer service could help him. needless to say the guy argued with him-and my husband was actually being nice to the guy. We cancelled the new package bc we were told it was a trial deal if we didn't like it and I was told I had to pay for the month and i would get a credit he following month?! So they are soooo nicely holding my money for me for a month?
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ID
#238398 Review #238398 is a subjective opinion of poster.
Location
Atlanta, Georgia
Loss
$54

Comcast - Billed wrong cut off service double charged for same address

set up bundle package for parents,never got phone service and incurred high att phone bill.called on ther 30 day satisfaction clause and swithed to my name and i called att to switch service to camcast.payed 320+thengot collection bill for mom.time to clear it up and some pissed calls to comcast was able to clear after paying 17 for basic.this was in april & today got call from coillection again on this bill.then they shut my service for 3 days "we thought we cut moms service.KEEP eye on bill ive 2 had to call them on it.they gave me some cheap free movies.& charged for them for my troubles .Comcast has some real jokers workin for them.funny ha ha
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ID
#238202 Review #238202 is a subjective opinion of poster.
Location
Grass Valley, California

Comcasts digital coverters are a scam

Comcast went digital and gave us free digital boxes so that are t.v.s will get all the channels. I got two just in case one was broken. Neither work. When they kind of worked they pixelated the whole time. NOw all I get is sound and no picture. Comcast has been getting my call for the past three weeks. Only solution. charge me 20 bucks to send out a tech. to look at it, or pay a monthly rental fee for one of their bigger receiver boxes. This is a problem all over. Talk about a scam. They switch their cable and we have to pay.
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ID
#238010 Review #238010 is a subjective opinion of poster.
Location
Savannah, Georgia

Comcast - Services sucks for the overpriced charges

Comcast is the worst cable/phone/internet services ever. Its ridiculous that they would charge you for breathing air if the could. Seems like evey month the charges get higher; watch your bill they will charge you for movies that yo did not watch. My phone suddenly stop working, they sent a tech out who let with the phone working fine. Two minutes later the phone stopper working. I called the tech and pf course there is no answer. I called comcast back and they wanted me to do switch where my phone was, plug it into the modem. Obviously that isn't the isseu if the phone worked when the tech was here...am I wrong. Then to even have the nerve to say that I may be charged if the tech as to come back out., I swear, the only way to deal with this company is to be aggressive. Sometimes I feel bad but I get so fustrated that I have to start yelling. The things they say just dont make sense half of the time. The service is the worst!!!!
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ID
#237748 Review #237748 is a subjective opinion of poster.
Location
New England, North Dakota
Loss
$200

Comcast - Equipment Rental Monopoly

Comcast has rigged the system to become a behemoth. Why I ask are cable boxes the only equipment in the world I can't own? They buy huge quantities of cheep equipment for pennies, then rent them to us forever. I can choose from many excellent manufacturers for all manner of devices and own them for a one time price, but not cable stuff. Let Sony, Phillips, Apple, HP, Onkyo etc. start selling them. The savings to consumers will be substantial and the product will be excellent. And don't give me tech nonsense about why it can't be done.Can you imagine if you could only rent your, Satilite radios, GPS, boating radar/sonar, VHF, smart phone, laptop, home stereo, TV, ipod, you get the idea. Please write to representatives and ask those losers explain. Frederick J Roll
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ID
#237620 Review #237620 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

Comcast FAIL

I have only been a Comcast customer for about a month and I cannot believe how terrible the service has been. 1) I was forced to go - in person - to a Comcast Center in the middle of nowhere to show an ID proving I was a new tenet at an apartment 2) I scheduled a technician to install who, to no one's surprise, didn't ever show up; I decided to go ahead and just install their service myself (appallingly easy to do, never accept the "technician") 3) When I got my first month's bill it included a $50 charge for "installation." I had to call and argue with a billing "supervisor" for over an hour before I got the fee reduced to $20. Very pissed off.
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ID
#237411 Review #237411 is a subjective opinion of poster.
Location
Bel Air, Maryland
Service
Comcast Internet Service

COMCAST SUCKS ***

Comcast was showing the WHL Hockey finals and just when it had gone into overtime, they switched to their lame *** piece of *** show Adrenalin Hunter. Yeah, we all want to see this piece of *** show instead of the overtime in the FINALS of ANY sport. How lame... comcast sucks! Comcast was showing the WHL Hockey finals and just when it had gone into overtime, they switched to their lame *** piece of *** show Adrenalin Hunter. Yeah, we all want to see this piece of *** show instead of the overtime in the FINALS of ANY sport. How lame... comcast sucks!
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ID
#236932 Review #236932 is a subjective opinion of poster.
Location
Portland, Oregon

Comcast motto over Promise under deliver

I coud not resist lower price verses winstream, change back if we don't like it plus not activation and installation fee. After first bill, it show every charge you said not to. then I threat to cancel the contract. they waived the fee. when I want to cancel the cable tv service, the customer no service said try out period is over. it will cost 600 dollars if we want cancel it. II wish i read the contract thoughtly, i wish the sales guy warm me about it. what bother me the most is hey swith four different department for me to talk to. they keep read the contract to me not listenning literaly. they will have me for 18 month. that's it.
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ID
#236917 Review #236917 is a subjective opinion of poster.
Location
Atlanta, Georgia
Service
Comcast Tv Service
Loss
$650

Comcast - Inept! waste of time

Hate calling customer service. Never get anywhere. The phone reps and "technicians" are inept. Over priced. Poor service. Billing errors. HATE THIS COMPANY! So pissed off don't even have the energy to write about it. Jeez system says I have to write 100 words. When they went digital service went downhill: too much delay when switching channels, menu thing gets in way of screen when change channels, sound out of sync with picture, and now for past week text at top of screen (some sort of internal error from comcast) and of course they are too inept to fix. they dont even know about it well not everyone has the patience to bother to call to report it. especially when the reps cant even find my account and ive alrady given my social, phone, name, address, sick sick sick of it. and no i dont want to bother having a technician come ot my house when he'll be late, will be a contract worker pushed for speed not quality, won't speak english, wont know ***, sick sick sick of it
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2 comments
Anonymous
#402616

So disappointed with Comcast not living up to its policy "If not satisfied, can cancel within 30 days at no charge. Not true, I am fighting Comcast for charges alleged even though I did cancel before the 30-day period was up. They left me waiting on 3 scheduled service days for not failing to follow simple instructions for obtaining access to my secured apartment complex which was to simply call me upon arrival until I could have phone service installed to connect to electronic entrance box.

A lot of bogus charges once cable,etc. installed. Too much to pay for poor service and wasting my time waiting only for no shows, or not following instructions.

Also, it is a regular thing that Comcast reps deliberately withhold information from you that they later falsely attempt to charge you cost for; are very misleading, and are very dishonest in giving you correct feed

back on matters that can avoid you being charged unnecessarily or falsely. It is up to them to educate us about their rules & regulations, but they don't in order to come up with bogus costs.

Causing me much stress to have to contend with and dispute charges for which they have sent to collections.

Not this time! I will not be subject to the way these cable companies continue to get away with robbery because they feel that we will continue to settle and not take time to dispute to the end.

Let's stand and hold them accountable for unsatisfactory service and unfair charges for the unprofessional service that they provide.

Bottom line, they are going to attempt to get some money from you and will send your name to the credit bureau for you to have to stress behind fighting them to get removed.

Most of us just accept and pay.

Not this time.

:sigh

Anonymous
#284986

once again if it is so bad then why dont you drop them. Like you review says aick sick sick how about you are dumb dumb dumb

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ID
#236793 Review #236793 is a subjective opinion of poster.
Location
San Rafael, California
Product
Comcast Account
On March 22nd, I called Comcast and paid my bill over the phone via check. On March 29th, I was informed by Comcast that my check was returned and the bill was not paid. I checked my bank account, and this check was NEVER received by Comcast because I didn't enter...
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4 comments
Anonymous
#296794

Per my bank, the payment was NEVER submitted to the bank. I went to my bank, they pulled up my account and showed me that a Comcast payment was never submitted.

So, what you are saying does not apply to this situation. If a company does not have the correct info to submit to a bank, how can the info be "returned" if it never goes anywhere?

Voice your opinion all you want, the fact of the matter is, comcast cable company are still shysters. :p

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ID
#236759 Review #236759 is a subjective opinion of poster.
Location
Memphis, Tennessee
Product
Comcast Account

Comcast false advertisment

I purchased comast basic/expanded basic services only to never receive all the channel that "THEY" HAVE LISTED" (COMCAST). TO BE TOLD THAT I'M ONLY PAYING FOR HALF THE PACKAGE. that was never part of the contract and today 05/06/11 i spoke with Maryann who informed me that i can get the rest of the package for a "fee". also i spoke with another rep who told me i can file a report but nothing is gong to be done ablout. to all those congress people that continue to allow comcast to continue to increase pricing and short the customer of what they are told they will receive in these packs. People every thing is continueing to go up except u r paycheck. how in the *** do they think we can pay $100 to watch "BS" that they continue to put on. take notice every time we watch a channel to much or to long it become u must subscribe to this network. My contract will be up soon thank u GOD. y.ballard
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ID
#236201 Review #236201 is a subjective opinion of poster.
Location
Batavia, Illinois

Comcast Cable provided the worst techical service I have ever gotten

My main cable line fall in the middle of the street on May 5th and here after calling both Pepco and Comcast to determine who the line belows to. Pepco was the only one that came out right away and treated this issue as an emergency. Comcast on the other hard non caring and lazying approach to this issue was very disturbing to me and the fact that they only can send a technical out the next business day to fix a problem like this is just unacceptable to me. The Comcast Techician even had the nerve to call and say he was on 30 minutes away and end up showing up a hour later and the wire of course started to hang back down in the streets causing traffic to drive with caution until the problem was finally fixed. Comcast Customer service really needs some much needed improvement from the basic employee to even the supervisory level. I'm so discussed with them over all. Eric (Capitol Heights, MD Homeowner)
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1 comment
Some G
#283399

I agree. I still don't have a working cablecard in my TV after half a dozen tries.

I gave up after last time, when their "technician" (who looked like he was on work-release) spent half an hour sitting on my floor with my tv's owner's manual before leaving because he had a party to get to. I could install it myself but they refuse to send me one.

ID
#236192 Review #236192 is a subjective opinion of poster.
Location
Gaithersburg, Maryland