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Comcast in Fort Huachuca, Arizona - Overcharging!

RIPOFF!! I am being overcharged hundreds of dollars, and I have proof, yet when I call, they give me BS! Like how can you BS, when I have a freaking receipt!? How do you go from a balance of $253 and then make a payment of $201, then your bill is $290, because apparently my past due was $331. Like they are just telling me anything! I am seriously considering switching to another provider. I have only been with them for two months, but I value my money and my time, and I refuse to give either away to a cable company.
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#349008 Review #349008 is a subjective opinion of poster.
Why isn't there ZERO rating? I will never get Comcast again. No matter how good their HD tv or internet may be, I won't give them a dime. First of all, their phone representatives don't understand English. How many times do I have to say "I already logged on to my...
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4 comments
Anonymous
#1193062

Like ATT's better?

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#347764 Review #347764 is a subjective opinion of poster.
Loss
$1000

COMCAST..WORST SERVICE EVER

Comcast changed their web system recently..removed my bank info then told me they couldn't collect from my bank. Charged me $25.00 for each time. The bank never sent me any notices of anything not being paid because the money was in the bank. When I assume they're paid and their new web service said zero balance, up they come with a 2 month bil!! I've also been trying for months to get them to remove the charges for a box that they never installed. My guess is that the installer stole it and charged me for it. It's like talking to a wall! Biggest mistake ever. My daughter told me about bad service I could never imagine. So far I've spent about 6 hrs on the phone with them over 3 calls or so trying to fix my account. BOYCOTT COMCAST!!!!!!
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#347637 Review #347637 is a subjective opinion of poster.

Comcast in Pittsburgh, Pennsylvania - Movie reviews

who reviews movies there. if it is from the 40es or 50es its 4stars. if it is a great movie like meet the folkers its 2 stars. whats up with that. i think the person who reviews these movies is a very old guy who is in love for old movies. i have watched a lot of movies i thought were very good but it was rated 2 stars. some of the old 3 star movies were terrible. i am just curious as to who is rating these movies. i know it is not siskell and ebiert thats for sure.
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1 comment
Anonymous
#563268

You clearly should have no say in the movie rating process, if you think that Meet the *** was a good movie

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#346944 Review #346944 is a subjective opinion of poster.

Comcast, go *** yourself once and for all

I wrote an email to Comcast describing my surprise at the seemingly random charges on my first bill. If there was any competition, maybe people could cancel their accounts and still get basic Internet and TV service. In any case, my email was never sent because Comcast's website gave an error after I attempted to send it. I'm guessing they don't get a lot of praise so it's kind of nice to cut off all communication with the outside world. I very much hope that legitimate competition surfaces, meaning that businesses will have to be clear about how much they plan to charge for SPECIFIC services. If not, I will nonetheless get rid of Comcast and their sub-par services. I do not need their *** TV or slow Internet so much that it's worth whatever they feel like charging one month to the next. Shoot yourself in the foot, Comcast, and die off as soon as there are competitors. No one will put up with your BS in the long run, so cash in now while you can, as much as possible per dissatisfied customer.
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2 comments
Anonymous
#546313

dear anonymous, did you know that pc magazine rated Comcast internet as the fastest internet on the market today. There are alternatives in every market to comcast (or competition as you put it) but they tend to be much, much slower dsl lines. for example, at&t offers 3 mbps (megabits per second, not megabytes, this is how internet speed is measured) centurylink in some markets like will offer 6-7 mbps for around the everyday price of 49.99. now this is where things get interesting. Comcast performance internet is 62.49 (modem is additional if you don't have your own) at everyday price but their speed is 15 mbps but for an additional $10 a month you could get the blast internet is 25 + mbps , which means for an additional 13-23 dollars more than the competition you get internet that 2x, 3x or even up to 10X faster than the internet. Now do the math, per megabit it is a far less expensive option. which if thats still not fast enough (which means either you never step outside and game all day or you download copious files all day of questionable legality.) there are 50 and 100 mbps options available. these facts debase your claim of slow internet, which i understand that slow is a subjective term so, maybe i should rephrase, if these options are too slow for you i would recommend getting a contractor to lay fiber all the way to your home and get a business class line set up where are no data caps and speeds are near limitless.

Now that the claim of overpriced internet for a "slow" service has been addressed we now move to the issue of the "sub par" tv. I'm sure that based on your knowledge and expertise you are well versed in how the cable company creates it charges. but for those of you that don't know let me enlighten you. companies like comcast (which owns nbc and ther holdings) so even if you go to direct tv or dish you will still be paying comcast to watch any of those channels indirectly cause dish and direct have to pay comcast for those channels, enjoy !!!) but other companies like disney (which comcast almost bought before buying the more expensive nbc...they paid cash by the way) but back to the point, disney owns a bunch of channels including the most watched network on tv....drumroll please...ESPN and in order to show ESPN comcast has to pay disney, and in order to get espn at a manageable price (something like 6-8 dollars a month per subscriber just for espn) comcast had to agree to get a bunch of other channels with it, like A&E, abc family, (abc owned by disney) other espn channels and much more otherwise disney would say the price would be even higher. So next time you're hating the evil cable company for preventing you to get channels al a cart you might as well get mad a Ford or Chevy for building cars that have cupholders you don't use in the back seat. its a product that you buy. theres a reason you don't go to direct tv or dish because it goes out, you have to load the on demand to the dvr through the slower internet before you can watch it 5-10 min wait time usually. so while direct tv did 27 in revenue last year with more customers (direct tv is in almost every market where comcast is in but fraction, direct and dish are far closer to a monopoly that comcast.) comcast did 55 billion in revenue by providing a superior service to fewer people who see the value in reliability and the speed of the internet, as well as the reliability of the television service.

enjoy them apples :)

Anonymous
#668400
@tim

Dear Tim, did you know that rating comcast on the 30 seconds that you can actually test connection speed doesn't really constitute reliable internet access? I have had comcast for 2 and a half years, having absolutely no other choice because they have a contract with my apartment complex.

In those 2.5 years I have paid for 50 Mb/sec download and 5 Mb/sec uploads and have received that speed but intermittent access the whole time. Every time I call them out they tell me it is probably a neighbor screwing up their own network setup causing mine to have intermittent connection (ALL the FRICKEN TIME!!!!) and that there is nothing they can do about it.

So, the next time you want to be a smart *** and tell a poster, condescendingly, that other providers are slower, you might want to look into network reliability within apartment complexes. It is horrible with Comcast.

The worst I have ever seen. Road Runner was far better than this.

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#346591 Review #346591 is a subjective opinion of poster.

Comcast in Arlington, Virginia - Horrible Experience

Short Version: - Service first started on 7/23/12, Service did not work until 9/18/12 - Original install resulted on follow up appointment to fix cable issue - Resulted in 8 more rescheduled appointments - Promises given to me of crediting my bill once the issue has been repaired - After issue was resolved, was told that my issue was a "special request appointment" and that it is not creditable. Long Version: My service started on July 23rd of this year. My girlfriend and I live in a small apartment in Northern Virginia. We signed up for the Blast Plus promotion going on in this area for 49.99/month for the first 6 months. We get the initial technician visit where he installs the modem and cable box. We are unable cable working but internet works decently (cuts in and out enough to be inconvenient). The technician despite trying three different cable boxes still thinks its the cable box. We schedule a 2nd technician to come out with a different box... surprise his didn't work either. He checks the wire signal and notices a really poor signal. (We live on the 18th floor, so signal loss is normal. However the amount lost was much higher than normal). So now that the issue was figured out we scheduled a tech to come out to look at the wire and fix it. We schedule with my apartment complex to check various units underneath us to locate the issue in the wire. Despite people taking off work to be there for it, the tech never showed up. I then proceeded to reschedule. Next tech shows up at the rescheduled date with a cable box. He asks me what the problem is to which I responded: "The issue is in the post-wire, we had a tech scheduled to come fix it and he never showed up. You were supposed to fix it.". His response was well let me check the signal.. He checks the signal, determines it's low (no really?) and tells me its the power coming from the tap in my apartments cable room. I reschedule.. (Current visits from Comcast: 5, including no show) Comcast (or comcast's contractor) comes out and checks power coming from tap, readings are normal. Tells me that it's the post wire and the post-wire people need to be scheduled to come out. I reschedule (6). At this point it's been one month. I call customer service requesting that my bill be credited in fear that if I pay my bills my issue will never be fixed. After speaking with 3-4 different people I finally managed to get that done for me. (Great, finally some customer service). However my bill due date changed from the 23rd of August to the 10th of September... odd... So the "post-wire" guy shows up without scheduling with my apartment complex. He shows up at my door and he's not even a post-wire guy, he has no idea what hes supposed to be doing. He starts off with "So your cable hasn't been working right?" I tell him no, tell him the story, etc. He decides to check my signal strength... tells me I need a post-wire guy. Yes... yes I know. I'm starting to learn Comcast terminology at this point. If I lose my job and apply at Comcast I probably won't need to go through any training. We reschedule (7) and a post-wire guy comes out (FINALLY) but he wasn't scheduled with the apartment. This guy was actually a pretty good tech. He checked the readings just to be sure, he told me that he's gonna personally make sure my issue gets fixed because he must have felt bad for me. This was a relief, he really went above and beyond what he needed to do as a Comcast tech. However, I needed to reschedule (8). The next time, it was the same guy that showed up from before. I actually called Comcast twice to remind them they need to schedule with my complex that a tech is coming. Surprisingly they never scheduled so when he got here he couldn't do anything. (Note: I am not able to schedule Comcast's job for them with my complex.. I tried). He personally went and talked to the manager of the building and got it scheduled. Like I said, this guy was good. Reschedule. (9) The same guy showed up again, this time was able to find the issue in 10 mins and fix the wire. Cable works! (9/18/12) However, I needed to change my box from the DTA to an HD box where I needed to personally travel to the comcast center and pick it up. So now it's time for the grand finale. I call Comcast customer service up so that I can get my bill all sorted out, get credited for all this time I didn't have service and move on. Post-wire repairs are called "special request" visits (Or something of that nature). When I spoke with the customer service agent she told me that I was unable to be credited for my service because "Special requests" are not creditable. This was the first time in this entire almost 2 month period that I got frustrated on the phone. You mean to tell me after all of this you're going to make me pay for it as though I had service this entire time? According to the rep I spoke with, my service was working back on August 24th (when I was credited for the first month). So the person who credited me orignally must have marked that my service was completed (which I strictly stated was not) But wait, it gets better! I look at my bill more intently to see that my service changed. I no longer had the 49.99/month promotional offer. I had a $35 cable and $20 internet package which I never consented to. So as of right now my bill is 21 days overdue (but september 10th isn't 21 days ago.... Yeah I know) I am not paying my bill at all until I know that my time spent dealing with this awful service will be credited. You are not stealing my money Comcast. Thank you for reading my story.
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#346582 Review #346582 is a subjective opinion of poster.
Loss
$130

Update by user Oct 30, 2012

9/26/12 Found a business card on the door from a Deborah Coleman. A customer service executive. Could this be the one?

9/27/12 12:43 pm. Called and spoke to Miss Deborah. Seems to want to help resolve the situation.

10/30/12 UPADTE!!! Well I did meet with Miss...

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1 comment
Anonymous
#726986

Comcast Stole our phone number, without our acknowledgement or concent the exact same way and almost exact same story, getting no where, getting hung up on, still no phone, took us out of contract from Verizon triple play and early termination fees.why is Comcast ruining peoples lives, we own a small business and have no access to our fax or phone for almost a week, just pointing fingers from Comcast and Verizon, they stole this number from my wife s maiden name into our marriage name, that right there dosnt seem legal, we all need lawyers or a class action suit, this is not right to just ruin your life, I had my number 16 years and have 5 of us living here and a small business to run.I am looking into a police report on this and the attorney general we should do something about this.

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#346392 Review #346392 is a subjective opinion of poster.

Comcast

After the company promising they would take care of me with the Bundle pkg they gave me Digital starter and charged me for the Modem monthly and Starz they had a customer service woman who doubled talked me into telling me I did not order that service..they are the most unscrupulousey company I pray that i can find an honest company to get rid of them...they were suppose to give me digital Preferred and Own and Starz..watch out when dealing with them...they promise but don't deliver.My phone service is still not connected to them they also screwed up securing my number...
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#346231 Review #346231 is a subjective opinion of poster.
Loss
$155

Comcast=Worst Experience Ever.

On September 3, I had ordered a new service to Comcast. We had purchased the self-install kit (for a fee of 9.95 more). We had received the package on September 11, had hooked everything up, and had complications hooking to the internet. We had figured that they had not sent someone to turn on our services from the outside of our apartment. After calling 3 different times, since every person we had talked to wanted to either argue with us about how we didn't 'correctly' install everything or had no clue what was going on, we were told that someone would call us back shortly since their "computers went down". After an hour and half, we had called back and was told that the department had close an hour ago and I had to call in the morning since there was nothing they could do. We never received a call or any notice of what time the departments closed. The following morning I called to be told that I had to call an hour later and that our account was hold and apparently we weren't approved, which didn't make any sense if they had mailed out the receiver and cable box. I called and was told again that someone will call me back to resolve my issue. After 3 hours, I called to be told that I will be charged and that I had to make an appointment for someone to hook me up. (I am a new customer, I should not be charged what so ever). Finally, I got a hold of someone decent and found out that the hold was when they sent someone to our gated apartment complex on a SUNDAY and could not get in, so we were getting hold accountable. I was told that maybe someone will come tomorrow. The next day, 2 Comcast trucks drove by my building but no one had stop by. We called and was told that I once again had to make an appointment and that it would be the next week! After that, we had blown up and asked to speak with an manager. For us to be brand new hook ups, we feel that we should not have to be charged, make an appointment, or wait 2 weeks just to get our service. She credited us 20 dollars to our account and FINALLY someone came by the next morning. Overall, this was a the worse customer service experience Ive ever had. Too much BS which I fear when I have to call for service and know what "least commitment" I will receive.
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#346214 Review #346214 is a subjective opinion of poster.

Comcast in Auburn, Georgia - Robbing Me Blind

I recently got my bill from Comcast. I finally got them to credit my account for billing me over three months for having 2 modems when I only had 1. So I got that resolved and on the same call I was asking why my modem speed which was not up to the blast specs that I pay extra for. They tried a refresh from the office and that did not work. So the customer service offered to scheduled a call for the tech to come out and take a look. When I got my bill there was a $50.00 charge for the tech call. I then called them back to inquire and was told anytime a tech comes out it's $50.00 to FIX Comcast equipment on the outside of my house that I have no control over. BS. I wasn't informed that I would be charged and there is nothing that can be done for the tech call. Thanks comcast!!!!!! I left AT&T because of these type of issues.
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#346010 Review #346010 is a subjective opinion of poster.