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Comcast in Scottsdale, Arizona - So many problems so much frustration!

Ill do a break down summary of what I have been through recently because the long version would fill a book! 1. Moved to a new address, attempted to change my Comcast Internet over to the new address. 2 hours later and after being transfered to 8 different people on 3 separate calls (none of them knew what to do) I finally get working internet using my same modem. 2. I start getting calls from the modem company saying I need to return the modem or I will be charged $300 by a collection agency! Why return the modem and get a new one??? The old one worked great! 3. I added TV and phone with a self install kit that was supposed to be delivered in 4 days. 10 days later no kit. I call again transfered through 3 different people! The kit was never shipped because something went wrong with the phone approval! None of the 3 associates could fix the issue and ship the kit. The last associate suggested I just go to the local Comcast office. She said to ignore the calls from the other company wanting the modem back. 4. Saturday afternoon I decide to go to the Comcast office and get the stuff I need and fix my account. The place was packed tighter than a can of sardines with people having a range of problems with Comcast service. Line was out the *** door! About a 45 minute wait later my account was "Fixed" and I was given a new modem router and cabling for free and given internet and cable at a good price. Canceled phone service 5. I try to self install my modem and cable. Well now I have an account under my old address and phone number and an account under the new address and land line phone # that I canceled WTF! So nobody knows what account is what and nothing works because its all tied to 2 separate account numbers damnit! So I close the old account at the old address. I correct the phone number on the new account. and hook up internet and cable. Yay works fine for now...... 6. 3 days later the power in my house goes out and the modem and computer get reset to default settings. Well I call Comcast tech support hoping someone is intelligent enough to walk me through the IP/DNS settings in vista. Nope their solution is to put me on the line with some woman from mexico who resets my modem several times and tells me to turn my computer off and on again. That *** not going to work I could have told her that! Then she says I can schedule a service appointment for you tomorrow at 10am....Why the *** should I take time off work and wait around for their fat loafing service guys to come *** around my house to solve an issue that could easily be solved on the phone!!!! Basically I'm fixing the issue myself now so I don't waste half a days pay waiting for these idiots. Lets see how screwed up my bill is next month. I' preparing for another 2 hour phone call to sort that out. Be afraid be very afraid of getting Comcrap service!
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Review
#352801 Review #352801 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast is A big fat rip off

for basic cable two chanels that are the same counts as two chanels low end enternet coast me over $150.00 a month. you call them to try to get a better deal no they wont do that. where is there a grovement something or some one to say you cant rip people off like this? i live in a one horse town so i cant get anyone but comcast. Why is that? never under stood that one, is some one putting money in there pocket so no one eles can offer there service? so much Bull *** that we let them get rich
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Review
#352556 Review #352556 is a subjective opinion of poster.
Loss
$150

Solution to Comcast DTA attack on my VCRs and remote controls

SOLUTION to DTA Problems? Can't tune out unwanted channels? Can't use VCRs to watch one and tape another any more? Can't use your own remote controls or sleep timer? Switch to Astound limited basic and DUMP COMCAST: 1. Does not require DTA or any cable box 2. Allows use of VCRs (can tape one channel and watch another, unlike DTA 3. You can use your own remote controls, not cheap and limited DTA remotes 4. Same channels as Comcast plus a few more digital options... 5. Most cost affordable cable option in my area It is a shame that Astound is not available in all areas - call them to see. If you cannot get Astound - try other cable providers to see which are not scrambling their signals like Comcast. I do not work for any of these companies. i simply like to have affordable cable TV and use my existing VCRs to tape shows to watch later. Comcast killed my ability to do so by scrambling their channels in their move to "digital" but Astound provides me digital and analog channels through my existing TVs and VCRs and does not force me to use extremely limited remotes and pay more for DVR service. Someday Astound may change like Comcast, but that is not in their current plans (so the salesperson told me) and I am absolutely thrilled to return to simple TV - no boxes.
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Review
#352495 Review #352495 is a subjective opinion of poster.
Service
Comcast Tv Service
Loss
$500

Comcast in Dallas, Texas - Poor poor customer service

Comcast. I was given a free three month period for HBO and was told there would be no installation fee and would be an add on perk for trying the faster internet service. I accepted and for the last three months have had to call and ask where the credit was for the installation charge that was told to me on two different occasions with two different agents. Last call I was on the phone for and hour and 10 minutes and still could not guarantee that the credit would be posted because customer service isn't "authorized" to actually post credits they can only "request" credits. I also incurred 3months of late charges due to the credit not being posted and asked to have those removed and was told that they are never able to credit late fees. There was a credited late fee on my account in July, go figure. Would not recommend and I am going to cancel service. Be cautious when adding on "free" anything and document document document !!!
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1 comment
Anonymous
#557221

Stay away from Comcast

Review
#352338 Review #352338 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcastic

I signed up for triple play in July 2011. Charges were not what they were promised to be, but I fougt it and won (I had everything in writing from the door to door salesman. I moved in August 2012. After I moved, I attempted to move my services to the new location - however, it tirned out that Comcast does not provide service to where I live. So - Comcast charged me an early termination fee of $90.00. I complained to Comcast, talked to several people in customer service, billing nad finally pr. Everyone seemed to think that it is only fair for me to pay the fee - after all, I should have moved to COMCAST SERVICE AREA!! I am very very disappointed with the service and the treatment I got when trying to make things right.
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Review
#352327 Review #352327 is a subjective opinion of poster.
Loss
$90

Comcast goes back on their word - although we can't

My Comcast bill went up yet again, as it does EVERY year. I called & spoke to 4 people over a 40 minute period. I FINALLY reached someone (in customer retention, I think) who agreed to give us the $99.99 rate for a year - because they've started a customer loyalty program LIKE ALL OTHER COMPANIES. Along with that rate was free HBO & SHO for 3 months - which would automatically shut off unless we called to say we wanted to keep it. It just so happens that Verizon became available on our street a couple of weeks prior to this call. So, they were offering usdeals. Because of Comcast's offer, we refused Verizon's. It's been 3 months, and our bill went up by $20. We called a couple of times, each time escalating the call. They agreed that we were told the $99 rate was for 1 full year. It's in the notes of the conversation. But, they don't care. They said the person made a mistake telling us that. They are refusing to honor their "verbal" contract to us - and - we no longer can get the deals Verizon had offered us. C O M C A S T charges a fortune is you get out of a contract with them, but it's perfectly F I N E for them to lie to get your business and once the risk of you switching is gone, they don't care what we were told. T A L K A B O U T B U L L Y I N G !!!!
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1 comment
PatHiggins
#573687

I finally got to a really nice person in authority who said "of course they have to honor what they said".....

Review
#352318 Review #352318 is a subjective opinion of poster.

Comcast Not Only Lies but Plays Dirty with Elderly Female Customers

I kind of knew that this would happen: My mother never received the promised $200 Gift Card that they said she would receive after 3 months payments. So she called and talked to "Alex". Seems she was disqualified because she changed the terms of the contract: she fought back against all of the added installation charges and false permium charges for free service that boosted her contacted monthly bill from $106 per month to $245 per month! We got the false charges straightened out a the local Xfinity office and when she told him that he camne back with "there was never a gift card in the contract". She said we had the online order receipt and it was on there so then he came back with "yeah but you never actually signed it so it's not legal". Wanna bet! I had her record it and we'll see what the District Attorney and the State Trade Commission thinks! I wonder if the CEO Roberts has an elderly mother who's still alive and what he would do if someone was screwing her over and playing these kind of bullying games with her. I do believe there are laws against this kind of abuse of the elderly! Am going to talk to our company attorney and find out. any attorneys out there that want to work with us?
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Review
#352274 Review #352274 is a subjective opinion of poster.
Loss
$200

Comcast in Chicago, Illinois - Turning off my service took 3 days

After my promised 12 month trial offer was cancelled at 6 months and I had horrible service from Comcast, I switched to RCN and got TV and internet for a lot cheaper. It took me 3 days of phone calls to reach a person at Comcast that could help me turn it off. I went through countless rounds on automated prompts that seemed to be on a loop and endless. No one would help me and the sales team usually said Please Hold and then transferred me to the auto prompt I couldn't get passed. One sales guy I reached finally gave me a better #, call 1-866-540-6296 to reach a person if you have a problem at Comcast. If you have a choice DO NOT pick Comcast.
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Review
#352027 Review #352027 is a subjective opinion of poster.
Tags
  • trial offer

Comcast in Galesburg, Illinois - Bait and switch, over-charging, Inconsistent bills

I don't even know where to begin with this company. First off, I get a mailing from them offering me a Triple Play Bundle at a low price, but when I call they say it isn't available to me. So I ask why did you send it to me then? I was told it was a mistake, yet I get one every month! I was offered the service, but at a much higher price, which I did not take. Secondly, we had a representative call us and offer us a Triple Play Bundle for a certain price. We took this deal because it was so good. Problem is, we were charged more. When we called we were told that was the right bundle but not the right price. We argued their representative told us this and they need to honor it. We have to call every month to argue this point with them! Third, our bill comes every month different. It's difficult to read. I never know what it will be because they change it every month. I have a Triple Play Bundle but get charged separately for all three services. Then when we changed service within a month, they charged us an entire month at what we had and then charged us for the new service from the date we got it. Why wasn't I credited for the half month of service I had originally that I did not use? Many people don't take the time to look their bills over and I'm betting Comcast knows this and uses it to their advantage. Bottom line....this company is bad news. Unfortunately, they have monopolized this area and there isn't another company I can switch to. I'm beginning to think no cable, internet, and phone is better than dealing with this company!
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1 comment
Anonymous
#557572

Recently, the comcast switch outside my condominium failed, and I lost internet access for 1 week. When the techncian showed up he wanted to talk about my television service.

After telling him multiple times that the televisions were working fine, and after showing him as much. He then stated, you may want to replace the cables to the television, becuase sometimes they go bad. Recognizing instantly that he was trying to foist the $50 service fee from me, I told him, "Please don't worry about the cable television, just fix my internet". He finally plugged a device into the cable running to the internet modem.

He discovered there was no signal available. He then went outside, where he spent an hour troubleshooting the problem, and getting into a verbal confrontation with the property manager. After returning, he stated to me, the network signal box outside had failed, and that a comcast network person would have to come out to replace it. I said ok.

He then stated, I made you a television cable anyway, so you can replace the cables.

Comcast then attempted to charge me $50 as though the problem I was experiencing had something to do with my inside cable or equipment. I don;t use their equipment, and he didn't make any repairs inside my home. However becuase he handed me a cable they are trying to call it a repair.

This company has stooped to the lowest levels in an effort to generate revenue, and it is very sad. I am going to switch my service over to another provider as soon as I get my money back from these thieves.

Review
#351592 Review #351592 is a subjective opinion of poster.
Service
Comcast Bundle

Check your Comcast bill

Both my roommate and I have had channels added we don't want and didn't order. Comcast has been good about removing them. They gave me Showtime without my asking for it and I did keep it. It was only $5 rising to $10 after 6 months. This month they charged me $20 even though it's only been 2-3 months. I'll be calling Monday. If I had not checked my bill I wouldn't have noticed it. My roommate had HBO for quite a long time before she realized she was having to pay for it and she never ordered it. We have had several channels added this way.
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Review
#351566 Review #351566 is a subjective opinion of poster.
Loss
$50