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Comcast has poor service

This is just one complaint I have about this poorly managed company. I have several televisions in my home. I only had a digital cable box on one and I called Comcast to install another. I also have several premium packages like HBO, etc. They said they'd send someone out the following week between 8am and 11am so I took off work. No one came. I called comcast and they said the guy came by but I wasn't home. I have 2 dogs when someone comes I know. I kept calling and I was given the run around and lied to. They are supposed to credit you $20 if they miss an appointment. I didn't get that right away either. I had to call 5 times and go through a long line of incompitent employees. Need I remind you this was all to upgrade my service and pay them more money. I've had nothing but problems with this coming.
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ID
#221384 Review #221384 is a subjective opinion of poster.
Location
Miami, Florida

Comcast - Will not repair their equipment

Comcast - Will not repair their equipment
Comcast - Will not repair their equipment
Comcast - Will not repair their equipment
I have not been a Comcast customer for several years, however, some of my neighbors are. There is a Comcast cable box attached to the side of my townhouse. On Tuesday, 2/1/11, strong winds blew the lid off the box and the lid is dangling from the cable box with a cable wire holding it up, posing a danger to anyone passing by. It is also banging loudly against the side of the building. I have pictures. On Saturday, 2/5/11, a Comcast technician was in the area. I asked him if he could put the lid back on and he just got in his truck and drove off. On Monday, 2/7/11, I called Comcast, explained the problem and requested they send someone out ASAP because of the possible danger. I was told a tech would be out on Wednesday. Late Wednesday afternoon I called Comcast to get a status of the technician. I was told a technician would not be out until 2/16/11. I asked to speak to a manager. After waiting on the phone for more than 20 minutes, I was told a manager would call me back. Today is Thursday, 2/10/11m 6:40 p.m. I have not received a call back. This is a dangerous situation and someone from Comcast needs to take responsibility for their equipment asap.
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1 comment
Anonymous
#1051948

After all of that aggravation with Comcast and their "customer service" and their "professionals" WHY do you STILL HAVE A COMCAST BOX ON YOUR HOME?? You don't have their *** service (thankfully) and I'm guessing they aren't paying you anything for allowing them the use of your townhouse for their equipment?? Believe me, if Comcast could come up with a fee for it, they would be charging YOU for that box...

So WHY is that box still on your townhouse again???

JF

Shirley, MA

ID
#220950 Review #220950 is a subjective opinion of poster.
Location
Chicago, Illinois

Was looking to switch to Comcast

I called looked to switch from Dish and briefly spoke to a representative. After less than two minutes on the phones she asked me to hold. While I was on hold for more than ten minutes without her at least telling my why I was on hold. I got nothing but the hold music for over ten minutes. Before I talked to anyone I got a automated message as me to answer a survey about the service. I said yes as I always do to surveys because I am easy to please and I always leave good feedback. A few hours after my call I got the call from the survey and gave my first bad review leaving all ones thinking someone would call back and so that there is some form of customer service there or that Comcast at least values customer feedback. But I got nothing that was the end of it, the only thing I got out of my experience with Comcast was they don't value potential customer which makes me believe they think even less of there current ones.
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ID
#220586 Review #220586 is a subjective opinion of poster.
Location
Prospect, Connecticut

Comcast Does Not Honor Contracts

Comcast Will Not Honor Their Orignal Sales Contract at a Fixed Rate And Try to Add on Aditional Charges, When Asked About This They Their Agents First Swore Up & Down That It Was Just the Taxes & When I showed Them Specifically Where the Error Was in My Bill & In My Monthly Pricing Plan Then They Put Me On Hold Only to Come Bac with the Idea That it Was Then That They Raised the Price of My Modem And That Was Not Covered Under My Monthly Charges, But My Sales Agreement Says Otherwise And Does Cover & Include Inrternest, So That Just Doesn't Hold Up. Service Has Been Lousey, No One Ever Answers the Phone or Gets You to the Proper Departments. They No Longer Reply to My E-Mails, I Have Had 2 Cable Boxes Stop Working On Me in the 4 Months That I Have Only Just Had the Service, Their Personal Sales Representive in My Neighborhood Is Absolutely Worthless, Does Nothing for Me That He Promised, Nor Does He Even Answer or Respond to My Calls Half the Time, and When He Does, He Just Tells Me I'll Have to Call Comcast About That. Absolutely Worthless & the Bundles Are Nothing More Than ... Lies & Complete Scams !!!
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ID
#220360 Review #220360 is a subjective opinion of poster.
Location
Lawrenceville, Georgia
Loss
$95

Comcast - Promised new package included a program with equal cable speed

Comcast agent promised that a reduced cost plan included one premium channel. This month's bill reflected a separate charge for the channel. Thus increasing the cost of the package. Because the employee has since left the company...the supervisor is unwilling to provide the channel at no cost without regard to the employee's notes left on the account. The supervisor was unwilling to provide an immediate upper level supervisor's name to address a complaint to. Comcast has gotten too big for it's own good. I am looking for another cable provider in my area (Jonesboro, GA) who can provide me with speedy cable Internet, and phone service for my home business as well as some NFL channels for my sports fan husband. Comcast continues to make AT& T look ever so good. Comcast misapplied a payment and it took them two months to find it and apply it appropriately. In the mean time my cable services were interrupted more than 4 times and late charges were applied.
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ID
#220355 Review #220355 is a subjective opinion of poster.
Location
Jonesboro, Georgia
Service
Comcast Internet Service
I have the Comcast Xfinity bundle that includes cable, internet, and home phone service. If I were able to accurately describe how bad the service has been, and continues to be, you would shake your head and wonder why I bother to keep their service. Indeed, I...
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14 comments
Anonymous
#619832

Let me see if I can help anyone. I don't know how well this will work with those of you that have the bundle with Comcast but Here is what I did.

I only have internet and I have sat tv with another company. The cables for the 2 are on separate lines. I told them when I set up at my new house that I want the cable for the internet to come straight into my house and to my modem without any cuts or splitters. dont let them use *** existing cable.

make them set new cable. you are paying alot of money for there bs monopoly service so they should hook you up with new equipment. Every time the wire is cut it slows the connection down so you must eliminate those where possible. If you do have to use a splitter, get an expensive one.

Next, get an actual line technician out there to tweak the frequency at the pole. most people they send out are idiots so make sure you get a line tech that knows what he is doing. Whatch them set it up. Dont let them *** with a half *** job.

Make them earn there money. Hope that helps!

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ID
#220008 Review #220008 is a subjective opinion of poster.
Location
Dallas, Texas

Comcast - Taylor Swift Commercial Needs To Be Removed

Comcast / Xfinity: ENOUGH WITH THE TALYOR SWIFT COMMERCIAL- STOP IT ALREADY, I AM OFFENDED !!! I pay far too much for my family to have cable; why do I have to be insulted even more with this Country want- to- be ? You force feed the masses drivel, with all these bad commercials & reality- scripted television, you know, where they use bad actors to portray real- life, as I am certain many scenarios have beed drawn up or encouraged, but these paople can't pull it off. I am so sick of this garbage music that you shove in my face, please stop ! I am going to get the dish...
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5 comments
Anni
#344519

the cable company just gives you the stations. the stations themselves are responcible for what airs.

(think of it as a supermarket- thes upermarket gives ou the food, but the individual companies are responsible for the ingredient is their products.)

a station will not take an ad off unless that ad violates regulations for ads in your country. (taylor swift endorsing a product would NOT count.) as they are paid to put those commercials on.

(and also paid for frequency and timeslot)

as for shows, they are taken off air when they get low-no ratings. Don't watch them and they have more of a chance of going away, but if lots of people like them- majority vote there.

Anonymous
#344507

I want to have children with Taylor.

Anonymous
#265615

I for one love taylor swift.. all my friends do..

you shouldnt be complaining about this commercial because there are millions of other "bad commercials" on television too. Comcast rocks.

Anonymous
#251117

I agree with with your complaint! Enough already!

When the commercial comes on, I now turn the channel.

How many times an hour does Comcast play this Taylor Swift commercial??? Far too many!

Anonymous
#244975

You'll get the same *** on satellite. Your cable company doesn't produce this stuff ...

they only serve as a go-between for the different stations. Don't act so *** dumb.

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ID
#219727 Review #219727 is a subjective opinion of poster.
Location
Boston, Massachusetts
chat id : 4e971b7a-0274-4129-bead-7469589ef3bd Problem : Ask Comcast Escalation brian brick > Ask Comcast Escalation Ligaya > Hello brian brick, Thank you for contacting Comcast Live Chat Support. My name is Ligaya. Please give me one moment to review your...
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16 comments
Anonymous
#1323101

Always take your problems with Comcast to the FCC.

Law requires Comcast respond to the FCC with copy to you.

Filing a consumer complaint is free. However, you still may not get the problem resolved to your satisfaction.

At least you can cost them some admin time and postage.

Plus they most likely have a lawyer review the response.

Cost them as much as you can!

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ID
#219624 Review #219624 is a subjective opinion of poster.
Location
Lawrenceville, Georgia
Loss
$116

Comcast - Installation of services

My wife set up installation services for cable, internet, and phone for this morning. Surprisingly they showed up on time which was an excellent way to begin, however it took a surprisingly downturn afterwards. James went about explaining what he planned to do, and since he wanted to cut into AT&T'sn, I asked him how long it would be until we were back up, because I needed to notify work. That is when he began with the attitude. He and his partner left without doing a thing. We called Comcast and told them we needed someone back out here for an installation today, and I bet you can imagine what we did, canceled our services. Even our 250.00 monthly service for two years was nothing Comcast wanted to save. Comcast is a monopoly here in the South, and it's a shame.
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1 comment
Anonymous
#241057

Well Comcast has turned my cable and internet off twice due to non payment, however the non payers were my neighbors yes they got the wrong people 2 times

impressive

ID
#218483 Review #218483 is a subjective opinion of poster.
Location
Chicago, Illinois
Service
Comcast Installation
Loss
$250
check out this idiotic conversation with the chat "service line" about a dead dial tone. 45 minutes of wasted time. LUCKILY I called on my cell phone and got a human being in the meantime....user miriam schaefer has entered room miriam schaefer> Ask Comcast Escalation...
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6 comments
Anonymous
#484039

to: righton

Have you ever been to India. You are Talking about home phones.

They are now ancient in india. India has on of the largest telecommunications network in the world so just stop embarrassing yourself and get a life.

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ID
#218476 Review #218476 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

Comcast ~ Improper Billing Practices

I have a complaint about Comcast and their collection of fees that should not be. I am sure I am not the only one who is hit with these fees, and also am sure that many people don't realize this. Last month I had a shut-off from Comcast, because I was not able to get all my bills paid (who is?). The disconnect notice said I would be charged a $5.00 reactivation fee for each of my services (Cable, Phone, Internet) that are shut-off if not paid. I called them, made payment arrangements by making a credit card payment then (12/31/10) and a post-dated check for the rest (1/15/11) with a $4.00 fee for making this arrangement. The check cleared, and I thought everything was ok, until I got my bill and found they still charged the $15.00. I just got off the phone with them, and they told me that they could charge me the fee, because they did shut my service off. They claimed that in the middle of the night, while I was sleeping, on 1/4/11, they shut off my services for non-payment. They then immediately turned my services back on because I had made the post-dated check payment. In doing this, they were legally able to charge me the reactivation fee, and they will not remove it. Their explanation was that the post-dated check was not enough to NOT turn my services off, but was enough to immediately turn them back on. Like What? I mean WHAT? I feel this is just a way that Comcast, the largest cable company, and now owner of NBC Universal, finds a legal loophole in which they can charge additional fees to customers without them realizing it. What burns me the most, is that Comcast is adding this additional charge to people who, in a shut-off situation, obviously can't afford it anyway – us lower class. I just started working again after 26 months of layoff, and am trying to get past bills caught up. If there was someone other than Comcast I could use, I would switch because of this – but there isn't, so I can't. I am stuck paying their "illegally motivated" fees.
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1 comment
Anonymous
#245027

My story: I changed my credit card - normal thing, no? Yes, in the normal world.

Not for comcast. I tried to update the autopayment to a new card, the website was giving me errors. So I made a 1-time payment, tried to talk on their chat (ridiculous, the representative disappeared for half an hour, in the middle of a 'conversation'). I went online again and set up automatic payment, and I THOUGHT I WAS SUCCESSFUL.

So now I logged in, it's fricking February, and the auto payment is still not working AND THEY CHARGE ME LATE FEE.

*** yeah, a great business plan - I'm giving them my credit card and saying 'hey take the money', they refuse to take it on time and charge me for late payments!!!!! How a wonderful business plan they have, to screw things up themselves and charge customers for it!!!!!

ID
#217886 Review #217886 is a subjective opinion of poster.
Location
Grand Rapids, Michigan
Service
Comcast Internet Service

Comcasts Service Unacceptable!

We are paying monthly, on time, for high speed internet. When we noticed our 'high speed' was SLOW and non-moving, we called and spoke to a Comcast phone Tech/rep. Even though we were connected and our screen showed our Comcast website and email, the rep told us she 'could not see our modem' and we 'were not connected'. We were advised to set up an appointment with a repairman and did so, with the appointment scheduled for the following Monday between the hours of 9a and 9p. Later in the afternoon we received an automated call reminding us of our appointment, set for two days later. The following day we received a call asking us to 'confirm' our appointment for Monday between 9a and 9p (again) and I selected the appropriate options to do so. The following day (Sunday) Comcast's automated number calls to remind us of our appointment on Monday between 9a and 9p and asks that I select the appropriate number on the keypad to confirm - Done! Sunday night just prior to 9 p.m. Comcast's automated 'Service' called three times to confirm (again!!) our appointment on the following day... once again, through gritted teeth, I followed the directed (now memorized) to confirm the appointment. Monday comes, I go to walk my dog, leaving my cell phone in the house, and Comcast calls three times, in a short period of time - to confirm the appointment. When I returned from my walk, I saw that I had missed the call(s), listened to my voicemail messages and replayed the VM messages from the 'living' Comcast rep - asking about confirming the appointment (Again!) I immediately recalled that number only to receive a message that it 'was not a working number'. I called Comcast's direct number and followed the prompts to hear that we had an appointment set for today between 9a and 9p., as soom as I hung up the phone I got another call asking to confirm the appointment???? I called Comcast back and spoke to a rep, and asked how many times does Comcast expect me to confirm this appoinment?? I was told by this rep that she saw out appointment was set and that Comcast requires a confirmation the 'day of' the appointment in order to follow up with the appoinment? I asked the obvious question... then WHY the ten other calls to confirm the appointment??? When it was getting later and we had not heard from Comcast, I called to find out that our service call had been cancelled for not confirming the appoinment! Unbelievable!! I asked to speak to a supervisor and was put on hold for 20 minutes before being informed that 'he was busy' and would call me back - no return call! I called again and selected the option to end our Comcast service and spoke to 'Cherise', who told me that she showed on her screen the high number of calls we had received, but never showed confirmation, she said she was going to escalate the ticket and we had a 90% chance of getting a repair tech out today, she also said she'd have a supervisor contact me - as of this time no comcast and no supervisor call. UNacceptable!!! This is not service
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ID
#217883 Review #217883 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Service
Comcast Internet Service

Comcast short changing customers

Comcast is moving local channels to the digital tier and then charging customers for a digital box if they want to view those local channels. They just did this with KBDI, the local PBS station. They also raised their basic prices much higher than inflation. Comcast does not keep their promises. If you complain their attitude is basically we don't care because we don't have to. If you want paid video services, it is time to cut the cable and use the internet. If that doesn't work for you, then use one of the satelite companies. Avoid the Comcast rip offs.
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2 comments
Anonymous
#242106

Comcast is in the process of moving EVERYTHING to digital, not just the local channels. Fios and Satellite providers have already required receivers for each TV for a long time now, so it was only a matter of time.

I'd have to agree that the prices are incredibly high, but they are still comparable to the competition (where there is any).

The problem with complaining to them, is that you will only be complaining to someone who has heard it all before and can do absolutely nothing about it. The only way for it to be heard by the people who can change it is indeed to stop giving them your business.

Anonymous
#239387

hahahaha..."use one of the satellite companies" They all charge extra for local channels ;)

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ID
#217344 Review #217344 is a subjective opinion of poster.
Location
Gilbert, Arizona
Service
Comcast Internet Service

Check your monthly Comcast invoice

I finally signed up with Comcast for a 2-year promotion after using Satellite TV services the last 20 years, I am beginning to regret this decision. I have had to call Comcast every month for fees I never knew exist even though it was a Comcast issue each time. The installer didn't have the right converter box for my HDTV so he suggested I make an appointment so another installer can come out to replace the bad box. For this, Comcast charged me $29.99 which I was able to reverse. The initial service also came with a 90-day free HBO/Showtime trial which I cancelled after 90 days also came with a $1.99 change of service fee (I was able to reverse this fee). I had two phone lines which I asked Comcast to port one line but they ported both lines by mistake and tried to charge a monthly fee for the second line even though no service ever provided (I was able to correct the charges after multiple phone calls). I have Comcast for three months now and I had to call them every month so far due to phantom charges. Thus, check your Comcast bill carefully.
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ID
#217159 Review #217159 is a subjective opinion of poster.
Location
Livermore, California
I had comcast cable and Internet for a few years sans problems, so when a rash of break-ins were occurring in the neighborhood I decided to have Comcast install an alarm in my house. First, the installer drilled through a pocket door during installation ( after he...
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8 comments
Anonymous
#736961

ok, im going to break it down for you people. I am a comcast employee, no, im actually a third party vendor, thats right, somone who is not a comcast employee that has accsess to your account, thats right, when you call comcast, guess what, youre NEVER EVER talking to a comcast employee, and i wont say what compony i work for, but i will say that comcast does have employee call centers, but they are straight up ***. my primary function is xfinity home security billing, sales and retention,. see, comcast sells home security, and profit from it, but what they do is straight up lie to your face, then instead of deal with their *** problems, they want a thrid party vendor to be their billing and retention ppl, but then they limit what i can or cant do, for instance, a sales person tells you ( xfinity home is FREE FREE FREE ,, YEAHHHH..!) you get a 899.00 doller bill. you call xfinity home dept' i tell you, well no one placed notes on the accnt and even if they did, the install is 399 dollers which i can not waive, and also the monthly rate is 49.95, i can see deff see that you were suppossed to have a free install but i cant credit you back, i have to send this to comcast, and it may take up to 90 days for them to look at it, and they might give you a call back at their own discretion. but i wouldnt count on it.

i am not allowed to credit you ***, and if you want to cancel, i have to try to save u as a customer, but guess what, i cant credit a dime, and i also can not give you *** for free, why? cause thats the way comcast has it set up, its like telling somone hey dig a huge hole, but dont use a shovel. here is a spoon. and most of the time, when you call in to check the status of *** like refunds or credits. i CAN NOT ACCSESS THAT INFORMATION. and if i transfer you to comcast, they transfer you right back becasue they dont deal with home security, they just sell it and profit from it. so keep in mind, you getting pissed off at me on the phone, gets you no where. cause i cant help you at all. my job is to get you off my line in 350 seconds or less. FOR REAL.

and here is the *** up part, you call comcast, you say ( i have a billing issue with my cable and interent) comcast guy says, ok lets take a look, then says ohhh, i see you have home security i have to transfer you to xfinity home) you get to me, i say hello , you tell me ur problem, and guess what, I CANT TOUCH UR PHONE CABLE OR INTERENT, I CANT CREDIT YOU, I CANT EXPLAIN UR BILL, I HAVE TO TRANSFER YOU BACK TO COMCAST and they wont even talk to you if you have home security. but guess what i can do. I CAN, SET UP NEW SERVICE ( PHONE/CABLE/INTERNET AND HOME SECURITY. I CAN TAKE A PAYMENT, AND I CAN TELL YOU YOULL HAVE AN EARLY TERMINATION FEE FOR CANCELING). I CAN NOT (((CAN NOT!!!))) DOWNGRADE UR SERVICE/ CREDIT YOUR ACCOUNT FOR ANY REASON. (EVEN IF I COULD, COMCST GIVES ME A LOG IN AND PASSWORD THAT WONT ALLOW ME TO EVEN OPEN UP THE CREDITING OR ADJUSTMENT PAGE ON AN ACCOUNT) SO EVEN IF I DID HAVE THE AUTHORITY TO DO THAT, I WOULDNT BE ABLE TO DO THAT. so what im saying is

comcast wont touch ur account when you have home security, they send you to me, i cant touch your phone,cable or internet for downgrading your service or credit you for services you pay for but dont have. comcast wont even set you up with homesecurity, if somone says home security, they send you to me, so i have to set up ALLLL LINES OF BUISSNESS but comcast the provider wont do that.

ok, so, all you pissed off people calling me. i understand that youve gotten the run around and that your mad casue you need service or credits, but i seriously can not help you. and if i can id be happy too. you cussing me and running your mouth, takes the nice out of me and i might just cold transfer you back to comcast in the middle of our conversation. i take about 400 calls a day and they are alllllllllllll pissed off customers, so after a certain point i dont give a *** any more, i dont care if youve been on hold for 30 mins, or if you have been talking for 3 hours, i dont care,. i will assist you, tell me ur phone number and tell me what the problem is, if i can help you, IM HAPPY TOO, if not, youllo have to understand that comcast has it set up so that i literally can not help you. so call corperate.

oh and to you xfinity home security subs, your contract, read ittttt. for real, its *** up, you have three days to cancel without a penalty and you also have 30 days to get ur money back, and comcast WILLLLLL NOTTTT waive your early termination fee for any reason whatsoever, etf for xh350 is $1,320.00 and if you dont pay it, they will shut you down and turn you into collections. and you dont have to sign a contract, if you let them install it in your home, you are under contract and it doesnt matter if you sign a work order or contract or anything.

honeslty, i know how to do my job and im great at it, and trust me im also a master fabricater, certified welder ( i can weld titanium) and fluant german speaker, the list goes not, there is not a *** *** THING here to do with my certs, i moved here for family. any way, i have to agree with you all, i hate comcast with a passion deeper than the sea for such a big compony, they sure dont give a *** about thier customers or their employees,

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ID
#216995 Review #216995 is a subjective opinion of poster.
Location
Salt Lake City, Utah
Service
Comcast Installation