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Comcast in Sarasota, Florida - I need help!!!

Joan Marie Ambrose 888 s. Orange Avenue # 2A Sarasota, Florida 34236 Cell- (973) 342-1434 E-Mail"”jambrose@myserenityhouse.com October 8, 2012 Comcast Corporate Office Headquarters One Comcast Center Philadelphia, PA 19103-2838 To Whom It May Concern: Approximately two weeks ago, I called Comcast to inquire about your bundled services. I was preparing for my move from Southern California to Sarasota, Florida and I wanted to have all my preparations handled with ease. I spoke to a woman who was delightful and she offered me my new phone numbers so that I could get started and let my family and friends know of the best way to contact me. I also write a BLOG and a newsletter and wanted to notifiy my readers about the new number which is ( 941)-444-7077 and 7076 for my fax line. We scheduled a hook up date for October 1, 2012, the same day that the movers arrived to bring my furniture into the property. When your two technicians--- Mandy (tech # 8413) and Jeff (tech # 8317) arrived, they informed me that I was given two different numbers, completely different from what I previously was assigned. I was totally annoyed and therefore I refused the new numbers and requested that a supervisor work to re-instate my numbers. The woman, Mandy, stated that management would escalate the order and handle it---but it was NOT handled last week and it still is NOT handled today. No one is returning my calls so I am left with the only assumption that your company is NOT interested in opening an account for me. It is now one (1) week latter and I still have NO phone number or lines. I actually called the number (941) 444-7077 and it simply went to voice mail. I want those number but if that is impossible, I want something as close as possible and I want your Company to pay me for the time and work that I had to pay my internet team to set the number up into my system. I am totally perplexed and annoyed at the same time to see that your organization has no interest in me as a customer, a consumer and that their professional skills are definitely lacking. I left several voice mails to Bill Herman- 941-628-0324 – Mandy has given me his number this is her supervisor he has not returned any of my phone calls. I left several messages for another supervisor Aranes his # is 239-432- 1848. Lastly, I left messages for Paul Zoyes and he did try to help but some how he has left us in the lurch and when I tried to call again, he has not called us back. This is extremely upsetting and emotionally exhausting that I need to go through this exercise of waiting for one week for a phone number and active line. Needless to say, I need my phone number and your company has not made this happen. If you are not interested in having me as a new customer, I would appreciate the courtesy of your telling me so. In either case, I would appreciate a return phone call ASAP to my daughter's cell phone, which is (646) 244-1568. Sincerely, Joan Marie Ambrose
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2 comments
Anonymous
#552798

Contact COMCAST directly. You really think they'll see this?

You posted your name, address and number on a public website for all to see. Some people need to get a clue what this website is.

Anonymous
#552392

have had comcast and nothing but grief. Went to Direct Tv and Vonage and have been pleased since. Good Luck!

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Review
#350294 Review #350294 is a subjective opinion of poster.

Comcast guilty of

Went "on line" for Comcast deals. Directed to "authorized" representative. Called and ordered TV and internet. Put "on hold" for 5 minutes and was told that pricing was ok'd by Comcast. Finalized deal; sent order number and was instructed to call to arrange installation date. The number directed me NOT to installation department but to Comcast sales. I was advised that they would not honor the Comcast approved (unless it was a lie) price from "authorized representative" but tried to sell me another (more expensive) package. This is CLASSIC "bait and switch" Went to Verizon FIOS even though it cost more.
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Review
#350285 Review #350285 is a subjective opinion of poster.
Loss
$75

Comcast is one of the worst companies - I am a current constomer

I got my Comcast Phone+Internet on September 24, 2012. Until now I have called their customer service more than 10 times for numerous problems with my phone and internet service. They are unable to fix this problem!!! Comcast doesn't provide you the kind of service they promise and charge you for. The company has one of the worst customer services, most of the time they will hung up on you....I have a lot of things to share on their pathetic service, ill trained technicians, and highly irresponsible attitude towards customers...I am a current customer and want you all to stay away from Comcast they are great time liars and cheaters!!!!!!!!!!!! Here is my number: 703-910-4385
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Review
#350184 Review #350184 is a subjective opinion of poster.

Comcast is a thief and dishonest

As a new subscriber, I kept getting billed for a modem that I purchased myself, and verified this with installer. Yet I kept getting billed for it, kept calling comcast, and each time was told it was now credited. One told me the credit was now showing on my account. Still being billed for it. It wasn't until the last time, that I asked if this was theft, charging for something that I did not order, and I would contact the news station, and has recorded the call, that I was put on hold, and told I would no longer be billed for this. I explained I wanted a credit for past months that I paid. I was then credited at that time, so was told so. No credit still on bill. NOW, I am being charged instead for a second converter that I ordered, with the first one being free as my package. So, they get $7 a month extra, then after complaint, now get $10 instead. My sister paid $7 each month also for her modem and they kept telling her they would credit the bill. To date, they have not. Everyone, look at your bill under ADDITIONAL INFINITY SERVICES. This is where they put your illegal charges you didn't order. Many people don't understand what a modem is or that if they use their own, they do NOT owe for this charge. Check your package-you may be billed for each converter, when the first may have been free with your package.
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1 comment
Anonymous
#571940

Well, first of all, I am aware of these types of issues, and they are all too common... However, I can't help but notice a few inaccuracies in your saga.

First, Comcast, as far as I know, does not have a promotional package or otherwise that includes a free "converter" box. Comcast does provide up to 2 (varies depending on your market) Digital Transport Adapters (DTAs) and a 2-3 dollar fee for each additional DTA.

So your story appears to be missing information.

Also, You sound like an intelligent individual that is diligent in their research so I must ask, if you scrutinize your bill as it appears you do, where is this "Additional Infinity Services" that you speak of? Comcast billing has no heading or section with reference to Infinity.

Review
#349986 Review #349986 is a subjective opinion of poster.

Comcast- Bait and Switch, widespread tactic

For 5 months I resisted buying cable service. Then came a US Postal mailing that showed Comcast offering Xfinity internet for $19.95 mo for 12 months- no tailing higher price. After several calls to as many reps and supervisors, I was denied the offer being told it was not available because of their billing program and the offer was mailed in error. I explained that I would pay the entire amount upfront, creating no billing problem only to be told it was not possible. I refused to accept their counter offer of $29.95. Next month I received the same offer and went thru the same process, only this time I contact the state attorney general's office alleging widespread fraud and deceptive advertising. Only then did I get repeated calls from COMCAST'S executive team telling me that they would extend the offer to me. Imagine this happening to hundred of thousands of potential customers that do not have the persistence and knowledge to get the law involved. While I do now have cable internet for the price I wanted, it came with an additional cost of much frustration and hours on the phone and letter writing. What COMCAST needs is a class action law suit to return, what I perceive, is ill-gotten profits from unwitting cable users.
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Review
#349947 Review #349947 is a subjective opinion of poster.
Tags
  • action law suit

Comcast in Boulder, Colorado - Asked to see manager, had police called on me instead

I went in to the Comcast store to pay a bill and inquire about a mysterious charge listed as a "one time fee" on the online bill payment. They could not figure it out because their system is completely different. She told me I would have to pay it. I asked to speak with a manager and they told me he was out for the week, and that I could come back friday or call the 800 number. What kind of company cant put me in touch with a manager when requested. Well after asking them to phone a manager, they were clearly trying to get rid of me, a surly employee Rachel threatened me with the police. I said I've done nothing wrong, I simply wish to speak with a supervisor of some sort. She dialed 911 and I left. Got a call today from their security office informing me Im no longer allowed at the comcast store. If they didn't have a monopoly on high speed internet I would have cancelled years ago.
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Review
#349372 Review #349372 is a subjective opinion of poster.
Loss
$50

Comcast in Houston, Texas - Billing Issues

My issue started back in June when I noticed that I had adult movies that were being charged to my account. I called Comcast back in June and they gave me a credit. I had to call back in July, August, September and Oct. I was told that the box that the movies are being ordered from was installed in May 31st. I told them that i did not have that box at my house. A Comcast Tech. came out on Aug 6th to verify which boxes that I had. He call Comcast and asked them to disable that box because I didn't have the box. Did that happen of course not. I was told that I need the receipt from the install and I said I don't have that from May don't you have a copy? Of course they don't keep a copy I was told the customer should keep that information. Well finally on Aug. 31st the box was disabled my account balance is at $0. Comcast will not credit any of the other charges for these movies because I don't have the receipt showing the boxes that were delivered. I told her if I did find the receipt and the SN listed is the one he said he delivered is on there I'm still screwed. I told the lady at Comcast that I was being charged for 3 HD boxes and 1 DVR box and I only have 3 in my house. I told her that the person that did my installation must be a crook and either he is using the box or his friends. She said the box is disabled and I said but it still shows that I have the box maybe I should just terminate my services and start over again. She had the nerve to tell me that I would be charged for this box that I don't have. I don't know what more do do. Since June I have had $350.00 worth of adult movies ordered on a box that I don't have and Comcast is not doing a thing about it.
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1 comment
Anonymous
#554900

You should contact the better business beaureau

And make a complaint there. Apparently Comcast is and has been ripping off people and has terrible customer service on dealing with these matters Nd really something should be done on a wide scale to stop this!

Review
#349161 Review #349161 is a subjective opinion of poster.

Comcast wireless help

I have been having problems with my wire less router. That came with the Internet service I received from comcast. Now you have to pay already 20 a month for your modem and 7.99 for router each month. But hear is the cache !! They want us customers to pay 39.00 to pay anther company to fix any problem that you have with it and pay 9.00 each month for that service. Now that's a gimmick!! This is not my property i do not own them i am renting them from comcast . So I should not have to pay anything extra for there service
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1 comment
Anonymous
#555004

My new Cannon pixmamx432 keeps on askin me for a pasphras. I don't know what that is.

Please tel me what to do because I eed to use the computer right away.

650-834-1888

Review
#349099 Review #349099 is a subjective opinion of poster.
Loss
$40

Comcast in Fort Huachuca, Arizona - Overcharging!

RIPOFF!! I am being overcharged hundreds of dollars, and I have proof, yet when I call, they give me BS! Like how can you BS, when I have a freaking receipt!? How do you go from a balance of $253 and then make a payment of $201, then your bill is $290, because apparently my past due was $331. Like they are just telling me anything! I am seriously considering switching to another provider. I have only been with them for two months, but I value my money and my time, and I refuse to give either away to a cable company.
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Review
#349008 Review #349008 is a subjective opinion of poster.
Why isn't there ZERO rating? I will never get Comcast again. No matter how good their HD tv or internet may be, I won't give them a dime. First of all, their phone representatives don't understand English. How many times do I have to say "I already logged on to my...
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4 comments
Anonymous
#1193062

Like ATT's better?

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Review
#347764 Review #347764 is a subjective opinion of poster.
Loss
$1000