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Never, ever believe anything anyone tells you at Comcast because you'll get a different story from every one you speak with. I paid my bill using the automated service in a large sum of money on the 25th of Oct. I then spoke with a live person from Comcast's...
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4 comments
Anonymous
#1150213

They took $170 out of my Visa for NHL channel, even though I had canceled it 3 weeks before it even took effect, AND THEY NEVER RETURNED IT! Only gave me "store credit" over the next 4 months. HATE COMCAST

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#355557 Review #355557 is a subjective opinion of poster.
Loss
$325
where do i start??? live in MN - they sent installer to TX for installation. Spent several days on phone with them-escalating to supervisor .... maybe 3-4 hours total and the cable hadn't even been installed yet! Couldn't reschedule for a week - told them to...
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1 comment
Anonymous
#562053

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Review
#355439 Review #355439 is a subjective opinion of poster.

Comcast is the Worst

Comcast Business told me recently that I was under contract with them for 3 years. I asked them for proof of that. They sent me a contract with my wife's computer generated signature on it. I asked them where my signature was as I am the OWNER of the company. They tried to skirt the issue that they screwed up because I authorized no one to sign a 3 year contract with them. I told one of the big shots at Comcast Business how upset I was because we wanted triple play. He said if I send them $2,400 they would let me. I told him I would turn him in, complain to everyone I know: friends, family, business associates, the bbb. He said fine. So here I am letting everyone know to stay away from COMCAST. They continue to ignore our calls, messages and our emails we send them.
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Review
#355315 Review #355315 is a subjective opinion of poster.
Loss
$2400

Comcast in Denver, Colorado - System problems

this started a few weeks ago. we would have cable outages for a few hours at night. I work graveyard so I use the TV at night and in the early morning hours. consistently every week on Wednesday possibly Thursday the cable will go out 4 to 5 hours at night and in the early morning. as far as I know this is a widespread problem cause when I call the customer service line they were always full. it would be at least a 45 minutes to an hour long way to speak to an actual person. and when I did actually speak to somebody they were very quick to get me off the phone and never offer anything in way compensation. it really is very frustrating because I feel when the service works I think it's great. yes it's expensive but they're so much to choose from as far as choices go and the availability of channels. seriously considering switching us if I can get a better service for cheaper. makes me sad because I've been a customer with them since before they were TCI.
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#355281 Review #355281 is a subjective opinion of poster.

Comcast in Owings Mills, Maryland - Worst Company to Deal with.

This company was a nightmare from the start. We had a fraudulent salesman who we signed a contract with. After the contract non of the services were given to us. We had to call comcast over 40 times and each time we got transferred to another department. A year later our bill has increased again and after calling to get that resolved. They cancelled all the services we had which was not supposed to change. We are fed up and are cancelling our services with comcast. We have written letters to corporate many times (no response of course). We have dealt with incompetent managers many times and even worst customer services representatives.
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Review
#354689 Review #354689 is a subjective opinion of poster.

Comcast: Horrendous customer service

Below is a letter I wrote to the CEO. No response yet. "We began service with you in May when we relocated to a new area. For four months, we have had problems with our internet service that have involved countless calls, long wait times, tech visits yielding no results, two no-shows (separate from the ones listed below) and many wasted hours. We have since begun to pay extra for the specialized internet optimization service you offer, and while I would not say our internet is consistently good, we are no longer dropping a connection 5-7 times a day. However, about 6 weeks ago, we lost one of our network channels, CBS. After an appointment that yielded the answer that we needed some rewiring done because of a faulty line, I scheduled an appointment with one of your specialized contractors - a 12 hour window for this appointment. I stayed home for 12 hours - no show. Understandably, I was quite upset, and another appointment was scheduled for me several days later and promised to be the first appointment. No one showed, several phone calls later I was told I had been pushed into another 12 hour window, and then... no one ever showed. I called to reschedule YET AGAIN. Now, I am informed no one can come out until Thanksgiving, which means I will be spending all fall without this network channel - IF I can get someone to actually show up for an appointment. I have been told no adjustment can be made to my bill until the fix happens. This is just a mere summary of what we have gone through trying to get reliable internet and television service in the last 5 months. I calculated I spend on average 2 hours a week on the phone with Comcast, and countless hours waiting for what is pretty much a weekly appointment, which clearly is not honored by your company fairly regularly. I have never been more appalled at how a customer service oriented operation works. I have spoken to supervisors, managers, and all of them ultimately shrug their shoulders and say they don't have control over schedules, or technicians and their movements. No one cares. I have called back so many times that I am close to giving up. The worst part is that I have no other choice but to use your company for our services - you are lucky to have a near monopoly on our neighborhood with the exception of going with satellite TV which comes with its own issues. Any help you could provide in ensuring I can get adequate TV and internet service would be appreciated. I am at a complete loss."
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Review
#354422 Review #354422 is a subjective opinion of poster.
Loss
$200

Comcast in Poplar Grove, Illinois - Right to privicy

one of your techs. came to my house , photographed my mail box, and the cabel box at the side of my house. when i asked him what he was doing he rudley said ' taking pictures" . when asked why he again rudley said " because". this is a blatent invasion of my privicy as he did not come to my door to state is reason for being here. if i do not get a phone call from the rockford,illinois "cheif tech" i WILL HAVE MY INTERNET DISCONECTED//////////////////. the number on the back of his truck is 11030. his rude attituted made me very angery. he did not come to my door to tell me why he was ther. he was very "smugg" when i taked to him. as a customer i have a right to know why someone is on my property,and there bussiness at my house/////////////
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Review
#353890 Review #353890 is a subjective opinion of poster.

Comcast in Houston, Texas - Complete customer service incompetence

If you have a problem good luck with getting it fixed. 3 months ago we tried to add Internet and home phone to our tv service. The installation was not completed and the tech could not get it connected. He took the equipment and left. It took 2 1/2 months and many, many calls and online chats to have the additional services, that were not installed, removed from our account. We decided to cancel and take our TV business to dish. The cable equipment was returned to Comcast. I have the proof of delivery that they received it on 10/4. Today, 10/23 we are still receiving calls and texts requesting we return the equipment and our bill is $690. for the equipment. It will probably take another 2 1/2 months for the incompetent staff to locate this equipment and correct our final bill.
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Review
#353595 Review #353595 is a subjective opinion of poster.

Beware the Comcast $50 Service Charge

Recently, the comcast switch outside my condominium failed, and I lost internet access for 1 week. When the techncian showed up he wanted to talk about my television service. After telling him multiple times that the televisions were working fine, and after showing him as much. He then stated, you may want to replace the cables to the television, becuase sometimes they go bad. Recognizing instantly that he was trying to foist the $50 service fee from me, I told him, "Please don't worry about the cable television, just fix my internet". He finally plugged a device into the cable running to the internet modem. He discovered there was no signal available. He then went outside, where he spent an hour troubleshooting the problem, and getting into a verbal confrontation with the property manager. After returning, he stated to me, the network signal box outside had failed, and that a comcast network person would have to come out to replace it. I said ok. He then stated, I made you a television cable anyway, so you can replace the cables. Comcast then attempted to charge me $50 as though the problem I was experiencing had something to do with my inside cable or equipment. I don;t use their equipment, and he didn't make any repairs inside my home. However becuase he handed me a cable they are trying to call it a repair. This company has stooped to the lowest levels in an effort to generate revenue, and it is very sad. I am going to switch my service over to another provider as soon as I get my money back from these thieves.
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Review
#352818 Review #352818 is a subjective opinion of poster.
Loss
$100

Comcast in Scottsdale, Arizona - So many problems so much frustration!

Ill do a break down summary of what I have been through recently because the long version would fill a book! 1. Moved to a new address, attempted to change my Comcast Internet over to the new address. 2 hours later and after being transfered to 8 different people on 3 separate calls (none of them knew what to do) I finally get working internet using my same modem. 2. I start getting calls from the modem company saying I need to return the modem or I will be charged $300 by a collection agency! Why return the modem and get a new one??? The old one worked great! 3. I added TV and phone with a self install kit that was supposed to be delivered in 4 days. 10 days later no kit. I call again transfered through 3 different people! The kit was never shipped because something went wrong with the phone approval! None of the 3 associates could fix the issue and ship the kit. The last associate suggested I just go to the local Comcast office. She said to ignore the calls from the other company wanting the modem back. 4. Saturday afternoon I decide to go to the Comcast office and get the stuff I need and fix my account. The place was packed tighter than a can of sardines with people having a range of problems with Comcast service. Line was out the *** door! About a 45 minute wait later my account was "Fixed" and I was given a new modem router and cabling for free and given internet and cable at a good price. Canceled phone service 5. I try to self install my modem and cable. Well now I have an account under my old address and phone number and an account under the new address and land line phone # that I canceled WTF! So nobody knows what account is what and nothing works because its all tied to 2 separate account numbers damnit! So I close the old account at the old address. I correct the phone number on the new account. and hook up internet and cable. Yay works fine for now...... 6. 3 days later the power in my house goes out and the modem and computer get reset to default settings. Well I call Comcast tech support hoping someone is intelligent enough to walk me through the IP/DNS settings in vista. Nope their solution is to put me on the line with some woman from mexico who resets my modem several times and tells me to turn my computer off and on again. That *** not going to work I could have told her that! Then she says I can schedule a service appointment for you tomorrow at 10am....Why the *** should I take time off work and wait around for their fat loafing service guys to come *** around my house to solve an issue that could easily be solved on the phone!!!! Basically I'm fixing the issue myself now so I don't waste half a days pay waiting for these idiots. Lets see how screwed up my bill is next month. I' preparing for another 2 hour phone call to sort that out. Be afraid be very afraid of getting Comcrap service!
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Review
#352801 Review #352801 is a subjective opinion of poster.