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Comcast in Dallas, Texas - Unable to Activate DVR for a week

I have gone through two DVR boxes and 6 attempts to activate the DVR service. Now their solution is that I take time off from work and watch a Tech do the same thing I've been doing. I swear to God if they charge me for any of this I'm going to call technical support (they have no such thing as customer support) and burn up their time for days and weeks on end. This company needs to be regulated to lower their charges until they get it to work. Given an alternative (apartment complex forces choice) I would do it in a minute. What trashy quality!
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Review
#357288 Review #357288 is a subjective opinion of poster.
Loss
$200

Comcast in Portland, Oregon - If you say you're going to do something, DO IT!

After multiple attempts to contact Comcast today, I finally reached someone and explained the issue. 2 months ago my Comcast bill went up by $9.00. While it's not a ton, I was still interested to find out what the reasoning was. Because now I am currently paying around $50 for Television, and $60 for Internet. Mind you, this is Basic Digital with NO premium channels and their base internet. I spoke with a gentleman who was going to transfer me to some one named Tom who had the capability of issuing me a discount of $25 a mon. for the next 4 months. As he was transferring me, we became disconnected. I called back and explained the situation to the new CSR and he proceeded to tell me that the other guy couldn't do it because the increase was due to standard billing changes. What annoys me is that they have taken channels away from the basic cable package and are increasing the price. You want me to pay more for less? On top of that they are selling their basic internet for $19.99 for the first 6 months and 34.99 for the next six. I have been with Comcast for quite some time now and will be looking for a new provider of internet and cable. They're too expensive for what little they offer.
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#356922 Review #356922 is a subjective opinion of poster.

Comcast

for years comcast has ben over billing me. Everymonth my bill is different amount even though I haven't changed anything. Now they did it again. This time my bill went up $30.00+. I'm a disabled american that live's on $820.00 a month. They won't work with me. Comcast just keep on telling me, Oh your this or that has expired! When I signed up, the very first bill was more. Then I was told they would giove me "free" showtime for three months. That was a waste of time. How caqn they COMCAST keep telling their customers one thing and do another without anyone investigateing their billing practices? I hope others will get on board and start e-mailing, facebook, Twitter etc. and find out what we can do as a whole. Where I have to live, COMCAST is the "ONLY" provider for TV. So I have no choice and that's Illeagl. Please help us all.
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Review
#356710 Review #356710 is a subjective opinion of poster.
Loss
$1750

Comcast sucks

I recently switched from ATT Uverse to Comcast to save some money. I subscribed to the anywhere DVR service. Last week, the converter box went bad and they had to send a tech out to repair the service. I must say that I was impressed with the same day service. However, the tech did not have a replacement box and said that his boss had taken the day off due to Halloween and did not know if there were any units in the area. I told the tech to just install a regular DVR unit. The next morning, I had no sound and powered the unit on and off and it seemed to work OK. Today, I can not access any channels other than the basic broadcast channels (NBC, ABC ect). After being on hold with Comcast for 20 minutes, they tried to fix it but could not and needed to get another tech out. So, I have to wait at home AGAIN tomorrow for a *** tech to show up. What if I was to start to bill COMCAST for the money that I am losing by staying at home. Do they even care that their service sucks? Something tells me that they don't care and that this is typical service. Maybe I made a mistake switching from AT&T!
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#356503 Review #356503 is a subjective opinion of poster.

Comcast in Houston, Texas - Lines a MILE LONG with 2 counter people to help customers!

I am so happy that today is my last day as a Comcast customer. Their service is spotty and their prices are high. In celebration of leaving I decided to return my equipment (box, remote and modem) to the storefront service center on Bissonette. The line was at LEAST 100 people deep with kids running around screaming. Behind the service desk were two of the laziest slowest people I have ever seen. I left knowing that it would be at least a 2 hour wait to drop off the stuff I brought. I now know where people go to work that the Post Office does not want...they go to Comcast! I will never do business with them ever again!
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Review
#356263 Review #356263 is a subjective opinion of poster.
Loss
$250

Added a time delay when using comcast DVR remote control

What happended to our DVRs? I've been a good comcast customer for many years. Now there is a one second time delay whenever I push a button on the comcast cable tv/DVR remote control. Very frustrating trying to search for a TV show, and trying to use DVR fast forward & rewind. Problem started within the last 2 weeks, and is also affecting neighbors & friends. Changing the remote battery makes no difference. Did a software upgrade cause this? Did they do this on purpose? Or is this their way to force us to watch the commercials? Does Direct TV or U-verse have the same problem?
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#356093 Review #356093 is a subjective opinion of poster.

Corrupt comcast

I have not had cable for three days (Comcast). I have not seen a single Comcast truck within 10 miles. I have power, the sun is out, and NO tv. The Comcast representatives say they are working on the problem. I doubt they are and if they are , they must be idiots if after three days they can't fix the problem. I have called the company for three days and they haven't even changed their recorded message. This suggests that either nothing has been done or else no one has been in the offfice. The likely story is that no one cares.
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1 comment
Anonymous
#562895

Comcast sucks! They can do what they want and have the consumer by the stones. They care nothing about their customers

Review
#355827 Review #355827 is a subjective opinion of poster.

Comcast in Pleasanton, California - Don't have the middle priced package.

I had comcast last year and was having problems. I was ready to drop them then but they "fixed" the billing problem and offered me a special. I did that and had it for six months. Got my bill this month and it had jumped 20.00 Called and was told the special is over. Now my choice is the cheap pkg w/like 30 channels or pay around 60.00. There is another package in the middle that fit my budget and needs but was told by comcast that it was not offered in my area!!!!! How convenient-For Them. Needless to say I have Dish coming on Friday to install and then I will enjoy my last call to Comcast to say good by and good riddance!
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#355815 Review #355815 is a subjective opinion of poster.

Comcast complaints need government

I have had problems with Comcast that stem back over six years and have written about them in the past. Today i found out that a wireless router shipped to be as a reply to a complaint in 2010 has dinged me for $180.00. Briefly, I had so much trouble and three services calls to fix my Internet service that I complained. The second appointment was a no show and I stayed home all day waiting for the service tech to be told at 5:30 that "the appointment had been cancelled." Huh? Cancelled by whom? "It just says it was cancelled." This is the kind or absolute incompetence we're dealing with at prices that are too high. A reward for my problem was a "free" wireless router which was shipped to me. Little did I know that I was being charged a "modem lease" for the router. Thinking back over six years, I realized my modem came free from Vonage so I called today to get the monthly modem lease removed from my monthly bill. I was told that I was actually paying that fee for a Netgear wireless router. You can imagine my boiling blood pressure when I realized that for 26 months I had been paying for the router that was sent as a ???GIFT??? They realized that the three service calls had cost them some $$$ and they also know that the "modem lease" is not printed on my recurring bill, just buried in the online details. So now they want me to return it for a reduction in billing. Really? Return a 2+ year old router that they got for $30.00 and leased me for $180.00? These people are callous leeches. So here's my bottom line. We can write these complaints forever on a site such as this one and never really get a reply or make Comcast change. It is a monopoly. However, every state has a public utility commission or regulatory authority. In Tennessee it is the TRA and here is the URL for the Comcast complaint filing: http://www.state.tn.us/tra/complnt.shtml If you are not in Tennessee, Google your state's public utility regulatory commission. FILE A COMPLAINT to get these people to wake up. Even if your commission does not have direct control as in Tennessee, they still investigate your complaint and keep it with all the others. It is my understanding that Comcast and others are not responsible to any government authority because of the loophole that Internet is free enterprise and not a "utility." Don't let that stop you. This company is doing everything possible to nail the consumer for costs including now charging to repair their equipment on service calls. Unbelievable? Yes. True? Yes. The pricing is now on their online bills. Since the infrastructure is owned by Comcast in most areas, there is little chance that another cable franchise will compete in my area. The only justice I see in the future is that mobile devices will eventually cut into cable's dominance for online service including television program viewing. I don't subscribe to Comcast TV, only Internet. I plan to keep it that way and dump the Internet service whenever something becomes a better alternative.
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Review
#355800 Review #355800 is a subjective opinion of poster.
Loss
$180

Comcast Technicians Lie

I had been having problems with my comcast internet service. It kept losing the signal and reseting the modem which then caused the wifi connection on my laptop to lose the IP address. I called comcast numerous times over a 6 month period and even learned how to reset the modem myself (not hard). Finally a smart technician (#3 I think) came out and said it was the cable going in to the house. He said he could replace the cable but would have to drill a new hole. I asked if there would be a charge and he said NO. On my next bill there was a $40 charge. When I called Comcast Gustavo said that the charge could not be reversed since I didn't have the service plan which he then tried to sell me. I explained 3 times that the technician has said there was no charge and I got nowhere. Just another reason to hate the liars at comcast.
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Review
#355713 Review #355713 is a subjective opinion of poster.
Loss
$40