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Comcast in Houston, Texas - 2 hours or less?

Does anyone else giggle when they see Comcast advertise 2 hour or less service windows???? Like that's something to brag about. It's pathetic they can only get it within 2 hours given today's technology. Even more disturbing and insulting is the guarantee. Comcast will screw up your morning or afternoon because of their *** service and should they happen to miss(which they do often) you are entitled to a free month of some channel you don't watch or maybe a 25$ credit on your constantly increasing bill. Who the *** does that appease? Now I have to screw up 2 days and Comcast has assigned some ridiculously low value to my time adding insult to injury.
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Review
#358433 Review #358433 is a subjective opinion of poster.
Loss
$2400

Worst Customer Service Comcast High Speed Internet

Comcast placed a wireless modem in my house for me. We are constantly loosing wireless signal. I called to find out what to do and was told that I had to pay to talk with a technical expert. I pay $150.00 per month for service and they want me to pay to talk to a technician. I asked to speak with a supervisor. The supervisor called me back and was extremely rude. and made veiled threats about disconnecting my service. I hung up on the supervisor. This was the worst customer service I have ever experienced. The issue is still unresolved.
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2 comments
rumplefiveskin
#580415

Unfortunately Comcast outsources your local internet and phone troubleshooting to South America, The Philipines and India.

Remember if they send out a tech, it doesn't cost anything for the visit itself, only if the technician concludes that it is something in your home like bad signal from using too many splitters in your home that make the actual internet slow. If your internet is slow because of splitters or wiring, your wireless will crawl.

platius
#570390

I got rid of Comcast years ago . I have the complete plan with Verizon .What a difference.

had trouble setting up the router and a tech walked me through it, I had to put in the routers code for security .The installation was very neat and I can access in my cellar to all their controls.The price is what it is ; but I pay for the service . My cable went out twice during hurricane Sandy for a short time ; but my Internet kept going . I swear by Verizon .

my Internet is really fast with no interruptions . I need it for do web-pages .

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Review
#358424 Review #358424 is a subjective opinion of poster.

Comcast in Union City, California - $50 charge to change channel

I upgraded service with Comcast. As part of that I went to the Comcast store and waited through very slow service and exchanged my modem. Came home and hooked it up and was receiving a signal error message that included a number. I called Comcast and told the about the error and the number. They said they couldn't help me and needed to send a technician out. Tech comes in for 5 minutes and tells me I had it on the wrong channel, that's why I was getting the signal error. Done. I asked him if the phone service rep should have know that, and he told me yes, but they weren't very knowledgeable. $50 bucks! Customer for over 10 years.
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Review
#358390 Review #358390 is a subjective opinion of poster.

COMCAST My bill sky high--added extra services w/o my knowing

I called to pay my bill and found (after much calling around as couldn't understand the first person who said she was based in Pensacola FLA) that sports pkg, etc on my bill taking it to nearly $200 per month. I would NEVER add a sports pkg--and watch mostly non-cable channels. What gives---why must so much time be spent on this company? The Internet is poor--etc. Now 'investigating' to see who/when (at the company) added the extras and IN THE MEANTIME if I don't pay the fraudulent bill, service could be cut off.
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Review
#358318 Review #358318 is a subjective opinion of poster.

COMCAST SUCKS !!!

Dear Mr. Roberts, CEO Comcast, I have been trying to get my sound problem fixed wit Comcast here in The Sacramento, CA are, specifically, Folsom, CA. This problem has persisted now for over 5 months and have complained, wrote numerous emails, phone calls to customer service, all the way to the executive customer service level to no avail. In addition, my email is not working now for over a week. I am sick and tired of this defective service, and I am not paying my bill, which is incorrect also, until I am getting what i paid for. Sincerely, Robert Magalski Tel # 916-960-9212
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Review
#358310 Review #358310 is a subjective opinion of poster.
Loss
$300

Comcast in Portland, Oregon - *** to pay for maintenance contract

I lost my wireless connection to someone elses wireless name. I called to get my modem reset and reconnect to my wireless name. They (the foreigners who don't speak much english) insisted I needed to pay for a service contract for my lynksis router (which has never been the source of the problem). Resetting on Comcast end by tech support has always taken care of the problem. In the midst of his sales pitch, my connection reset to my wireless name. Also, they advertise on National TV,if you are a Comcast customer (which is the name of the company that charges me for service) you can make a switch from Comcast TV to Xfinity TV for $29.99. When I called to inquire, they said that I already am an Xfinity customer and would not be eligible because Xfinity and Comcast are the same company. I'm pissed! And there rates are exhorbitant. If I could find another source in my location, Portland, Oregon, I would make a switch. They have a monoply here!
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Review
#358171 Review #358171 is a subjective opinion of poster.

Comcast in New Egypt, New Jersey - Claims they have no idea of the offered rebate

Upon signing up for comcast xfinity about 6 months ago, I was offered a $110 modem and a $50 router that was claimed to be FREE after the two coinciding rebates. This offer was posted on the comcast website prior to check out. I was signing up for the $29.99 per month comcast xfinity offer. I received my modem and router, which I paid extra for comcast to hook up for me because they claim that was a mandatory extra cost. Fine. I explained to the comcast tech on site that I had not recieved the two rebate offers yet, to which he seemed to have no idea what I was talking about. He then explained to me, although he lacked knowledge on the matter, I should wait another 2-3 weeks for them to come. Approximately a month later, I called comcast about why I had not yet received the rebate offers. They claimed it was an error on there part and would ship them out right away. Approximately 4 weeks of waiting after the previous conversation with comcast, I decided to call again. This time I was told I they were unsure as to "exactly" the rebates I was referring to and decided to transfer me to the rebate support part of comcast. After explaining the situation for a fourth time, I was told though not complete sure the rebates were offered by comcast (even after explaining to them the offer was made prior to checkout on the comcast website), they would make note of it on my account and "should" get the rebates out to me as soon as possible. After waiting approximately another month, I decided to make yet another phone call to comcast. I explained my situation a fifth time, and was then transferred to the rebate center where I had to explain my situation a sixth time. This time, the rebate center seemed even more unsure there were any rebates offered, and kept stressing that the modem and router must have been purchased outside of the comcast web site. They then explained to me they would look into it further, and yet again, send me the two rebate forms should(once) they find the sale was offered through there web site. After several more phone calls and extended periods of time in between, I have gotten nowhere with comcast. They are claiming I purchased the modem and router from a vendor outside of the comcast web site when I am 100% positive I purchased them through the comcast web site where I initially was made the offer. Because I lost the transaction details, I have no reference ID's or transaction numbers from which I can refer to. I was told they would look into the matter further by a manager over the telephone only if I could fax them the credit card statement detailing the purchases. Being the purchase was made utilizing my fathers credit card, who I at the time was visiting, I have no way of getting a credit card statement. In addition to that, I do not have a means of transportation to a business offering fax machine services. I am at a loss as to what I should do next. Please post/email me with any information you think could help me remedy this situation. Any information provided goes "greatly" appreciated.
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Review
#358148 Review #358148 is a subjective opinion of poster.
Loss
$160

Comcast in Clio, Michigan - Internet service

My internet connection sucks. They have the worst customer service. They do not respond to any of my calls nor do they try to set it right. They once told me that the problem might be with my router. I changed my router and also the same problem. I connected to it via LAN and still the download speed son speedtest.net is around 3 MBPS this is the worst provider i have ever ever dealt with. I am planning to change to any other possible provider on this planet but not them. They are the worst providers! they CHEATED me.
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1 comment
atwoodtre
#567023

I have to agree with you. I also have a problem with the price.

When I signed up for the bundle package it was a lot cheaper & I was also sold on the fact that I would have caller ID on my TV since my dad is disabled.

After 6 months the price more then doubled & we never got the TV caller ID, when I called about it they said "oh sorry thats not available in your area." Even though they said it was when we signed up. They just lied about everything to get business.

Review
#357827 Review #357827 is a subjective opinion of poster.
Loss
$320

Comcast's underhand tactic

I received a letter from Comcast last month. The letter said "Equipment Change Required". Essentially Comcast wanted to upgrade my converter box. Nowhere in the letter it said anything about cost or if I have the option of NOT upgrading. I just received a bill, Comcast socked my for $15! I contacted Comcast rep, she said it was a onetime charge (only). Why didn't you tell me or give me the options? That is not how you treat smart consumer, Mr. Comcast! Shame on you Comcast. Comcast, that was underhand tactic and you are driving us toward dish or other options!!!! Consumer, watch out!!!
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1 comment
Anonymous
#735263

I had similar. But it was an "upgrade" to the cable modem.

Got the self install kit. Service (home WiFi network) started crashing. They said I'd need to try a different modem. Another self install kit.

2 in 2 weeks. So this month's bill has 2 $15 charges and the network still crashes.

Called Support and they want another $79 for remote support. SCAM!

Review
#357615 Review #357615 is a subjective opinion of poster.
Loss
$15

Worst Customer Care ... Comcast

My comcast bill for Internet, cable and land line service is the highest bill I receive each month. Today, as is not uncommon, I lost all three services due to the their technical problems in my area. I called their costumer service not about their constant service glitches that leave me entirely disconnected but rather to attempt running cable service to a third tv. I have never heard the words, "bare with me" so many times as the representative clearly did not know what she was doing. Having no service on my land line my cell battery was running out and after 30minutes of "baring" her and requesting that maybe she return my call when she was ready to schedule, she flatly refused. We had gone over my information and what I was requesting so many times, it appeared she either didn't understand what to do with the information or, what I truly believe from the absurdity of the time she was taking, she was getting entertainment from trying my patience. As the torturous call finally neared completion as we were at last heading toward scheduling, she disconnected me. I called Comcast back ... there were no notes that I had just spent 30 minutes giving to the first representative. I am still awaiting a supervisor or manager to return my call and schedule the additional tv. It is frustrating to have to support such inept business and service as there are no other high speed internet options in my area. I have never had a smooth and professional experience dealing with Comcast. The moment high speed internet is offered from another provider I will be grateful to be done with this horrendous company.
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1 comment
Anonymous
#566646

Comcast sucks !!!

Review
#357525 Review #357525 is a subjective opinion of poster.