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Corrupt comcast

I have not had cable for three days (Comcast). I have not seen a single Comcast truck within 10 miles. I have power, the sun is out, and NO tv. The Comcast representatives say they are working on the problem. I doubt they are and if they are , they must be idiots if after three days they can't fix the problem. I have called the company for three days and they haven't even changed their recorded message. This suggests that either nothing has been done or else no one has been in the offfice. The likely story is that no one cares.
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1 comment
Anonymous
#562895

Comcast sucks! They can do what they want and have the consumer by the stones. They care nothing about their customers

Review
#355827 Review #355827 is a subjective opinion of poster.

Comcast in Pleasanton, California - Don't have the middle priced package.

I had comcast last year and was having problems. I was ready to drop them then but they "fixed" the billing problem and offered me a special. I did that and had it for six months. Got my bill this month and it had jumped 20.00 Called and was told the special is over. Now my choice is the cheap pkg w/like 30 channels or pay around 60.00. There is another package in the middle that fit my budget and needs but was told by comcast that it was not offered in my area!!!!! How convenient-For Them. Needless to say I have Dish coming on Friday to install and then I will enjoy my last call to Comcast to say good by and good riddance!
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Review
#355815 Review #355815 is a subjective opinion of poster.

Comcast complaints need government

I have had problems with Comcast that stem back over six years and have written about them in the past. Today i found out that a wireless router shipped to be as a reply to a complaint in 2010 has dinged me for $180.00. Briefly, I had so much trouble and three services calls to fix my Internet service that I complained. The second appointment was a no show and I stayed home all day waiting for the service tech to be told at 5:30 that "the appointment had been cancelled." Huh? Cancelled by whom? "It just says it was cancelled." This is the kind or absolute incompetence we're dealing with at prices that are too high. A reward for my problem was a "free" wireless router which was shipped to me. Little did I know that I was being charged a "modem lease" for the router. Thinking back over six years, I realized my modem came free from Vonage so I called today to get the monthly modem lease removed from my monthly bill. I was told that I was actually paying that fee for a Netgear wireless router. You can imagine my boiling blood pressure when I realized that for 26 months I had been paying for the router that was sent as a ???GIFT??? They realized that the three service calls had cost them some $$$ and they also know that the "modem lease" is not printed on my recurring bill, just buried in the online details. So now they want me to return it for a reduction in billing. Really? Return a 2+ year old router that they got for $30.00 and leased me for $180.00? These people are callous leeches. So here's my bottom line. We can write these complaints forever on a site such as this one and never really get a reply or make Comcast change. It is a monopoly. However, every state has a public utility commission or regulatory authority. In Tennessee it is the TRA and here is the URL for the Comcast complaint filing: http://www.state.tn.us/tra/complnt.shtml If you are not in Tennessee, Google your state's public utility regulatory commission. FILE A COMPLAINT to get these people to wake up. Even if your commission does not have direct control as in Tennessee, they still investigate your complaint and keep it with all the others. It is my understanding that Comcast and others are not responsible to any government authority because of the loophole that Internet is free enterprise and not a "utility." Don't let that stop you. This company is doing everything possible to nail the consumer for costs including now charging to repair their equipment on service calls. Unbelievable? Yes. True? Yes. The pricing is now on their online bills. Since the infrastructure is owned by Comcast in most areas, there is little chance that another cable franchise will compete in my area. The only justice I see in the future is that mobile devices will eventually cut into cable's dominance for online service including television program viewing. I don't subscribe to Comcast TV, only Internet. I plan to keep it that way and dump the Internet service whenever something becomes a better alternative.
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Review
#355800 Review #355800 is a subjective opinion of poster.
Loss
$180

Comcast Technicians Lie

I had been having problems with my comcast internet service. It kept losing the signal and reseting the modem which then caused the wifi connection on my laptop to lose the IP address. I called comcast numerous times over a 6 month period and even learned how to reset the modem myself (not hard). Finally a smart technician (#3 I think) came out and said it was the cable going in to the house. He said he could replace the cable but would have to drill a new hole. I asked if there would be a charge and he said NO. On my next bill there was a $40 charge. When I called Comcast Gustavo said that the charge could not be reversed since I didn't have the service plan which he then tried to sell me. I explained 3 times that the technician has said there was no charge and I got nowhere. Just another reason to hate the liars at comcast.
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Review
#355713 Review #355713 is a subjective opinion of poster.
Loss
$40
Never, ever believe anything anyone tells you at Comcast because you'll get a different story from every one you speak with. I paid my bill using the automated service in a large sum of money on the 25th of Oct. I then spoke with a live person from Comcast's...
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4 comments
Anonymous
#1150213

They took $170 out of my Visa for NHL channel, even though I had canceled it 3 weeks before it even took effect, AND THEY NEVER RETURNED IT! Only gave me "store credit" over the next 4 months. HATE COMCAST

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Review
#355557 Review #355557 is a subjective opinion of poster.
Loss
$325
where do i start??? live in MN - they sent installer to TX for installation. Spent several days on phone with them-escalating to supervisor .... maybe 3-4 hours total and the cable hadn't even been installed yet! Couldn't reschedule for a week - told them to...
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1 comment
Anonymous
#562053

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Review
#355439 Review #355439 is a subjective opinion of poster.

Comcast is the Worst

Comcast Business told me recently that I was under contract with them for 3 years. I asked them for proof of that. They sent me a contract with my wife's computer generated signature on it. I asked them where my signature was as I am the OWNER of the company. They tried to skirt the issue that they screwed up because I authorized no one to sign a 3 year contract with them. I told one of the big shots at Comcast Business how upset I was because we wanted triple play. He said if I send them $2,400 they would let me. I told him I would turn him in, complain to everyone I know: friends, family, business associates, the bbb. He said fine. So here I am letting everyone know to stay away from COMCAST. They continue to ignore our calls, messages and our emails we send them.
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Review
#355315 Review #355315 is a subjective opinion of poster.
Loss
$2400

Comcast in Denver, Colorado - System problems

this started a few weeks ago. we would have cable outages for a few hours at night. I work graveyard so I use the TV at night and in the early morning hours. consistently every week on Wednesday possibly Thursday the cable will go out 4 to 5 hours at night and in the early morning. as far as I know this is a widespread problem cause when I call the customer service line they were always full. it would be at least a 45 minutes to an hour long way to speak to an actual person. and when I did actually speak to somebody they were very quick to get me off the phone and never offer anything in way compensation. it really is very frustrating because I feel when the service works I think it's great. yes it's expensive but they're so much to choose from as far as choices go and the availability of channels. seriously considering switching us if I can get a better service for cheaper. makes me sad because I've been a customer with them since before they were TCI.
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Review
#355281 Review #355281 is a subjective opinion of poster.

Comcast in Owings Mills, Maryland - Worst Company to Deal with.

This company was a nightmare from the start. We had a fraudulent salesman who we signed a contract with. After the contract non of the services were given to us. We had to call comcast over 40 times and each time we got transferred to another department. A year later our bill has increased again and after calling to get that resolved. They cancelled all the services we had which was not supposed to change. We are fed up and are cancelling our services with comcast. We have written letters to corporate many times (no response of course). We have dealt with incompetent managers many times and even worst customer services representatives.
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Review
#354689 Review #354689 is a subjective opinion of poster.

Comcast: Horrendous customer service

Below is a letter I wrote to the CEO. No response yet. "We began service with you in May when we relocated to a new area. For four months, we have had problems with our internet service that have involved countless calls, long wait times, tech visits yielding no results, two no-shows (separate from the ones listed below) and many wasted hours. We have since begun to pay extra for the specialized internet optimization service you offer, and while I would not say our internet is consistently good, we are no longer dropping a connection 5-7 times a day. However, about 6 weeks ago, we lost one of our network channels, CBS. After an appointment that yielded the answer that we needed some rewiring done because of a faulty line, I scheduled an appointment with one of your specialized contractors - a 12 hour window for this appointment. I stayed home for 12 hours - no show. Understandably, I was quite upset, and another appointment was scheduled for me several days later and promised to be the first appointment. No one showed, several phone calls later I was told I had been pushed into another 12 hour window, and then... no one ever showed. I called to reschedule YET AGAIN. Now, I am informed no one can come out until Thanksgiving, which means I will be spending all fall without this network channel - IF I can get someone to actually show up for an appointment. I have been told no adjustment can be made to my bill until the fix happens. This is just a mere summary of what we have gone through trying to get reliable internet and television service in the last 5 months. I calculated I spend on average 2 hours a week on the phone with Comcast, and countless hours waiting for what is pretty much a weekly appointment, which clearly is not honored by your company fairly regularly. I have never been more appalled at how a customer service oriented operation works. I have spoken to supervisors, managers, and all of them ultimately shrug their shoulders and say they don't have control over schedules, or technicians and their movements. No one cares. I have called back so many times that I am close to giving up. The worst part is that I have no other choice but to use your company for our services - you are lucky to have a near monopoly on our neighborhood with the exception of going with satellite TV which comes with its own issues. Any help you could provide in ensuring I can get adequate TV and internet service would be appreciated. I am at a complete loss."
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Review
#354422 Review #354422 is a subjective opinion of poster.
Loss
$200