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Comcast - No Service = Bad Service

A real horror story. I wanted to save money and decided to drop Fios. I called Xfinity and signed-up, gave my credit card, and scheduled the install (Nice feature! You can do that on the internet!). I received the email saying “We’ve Received Your Order, Thank you!”. At the time of the scheduled appointment, … nothing. Well, … not ‘nothing’. Fios did shut-off the service that day, as requested. I called Xfinity. Comcast (Xfinity) said that I did not have a ticket set-up. The email I received said that I would receive a call within 24 hours of getting the “We’ve-Received-Your-Order,-Thank-you!” email. Actually, I should’ve called and checked on things (I was told). Ok. My bad. So, set-up a ticket. The person helping me gave me a number to reference. As with the first order, I was promised that I would get a call within 24 hours. Guess what? It has been much more than 24 hours and *crickets* from Xfinity. I had Fios turn the internet back on. We started watching shows that I can get on the internet. Joined CBS All Access. Started watching more NetFlix and Amazon Prime. I think I will just let Comcast go quietly into the darkness and not bother them anymore since I am not a valued customer. I hope your experiences are better than my Trick-or-Treat experience with Comcast. Apparently, I missed the shock and horror of being a Comcast customer.
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Review
#1121859 Review #1121859 is a subjective opinion of poster.
Reason of review
Order processing issue

Comcast in Stuart, Florida - No show, no call

1.7
Details
The only thing predictable about comcast is their abysmal service. Time after time, at 3 locations, the left hand didn't know what the right hand is doing. No show, no call, service date/time changes without ever contacting me, the customer. I could write volumes but will spare the reader the eyestrain. This company is a monopoly and simply doesn't give a *** about it's bill payers. We needed a piece of equipment shipped overnight and they sent the manual, but no document. Our business continues to be held captive by no connection or sporadic service. Repairs need repairs because they're not fixed right the first time. The complaints go on and on, and no follow up, no gratis to compensate their incompetence.
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Review
#1121468 Review #1121468 is a subjective opinion of poster.
Pros
  • Service when it works
Cons
  • Abysmal customer service
Reason of review
Poor customer service
Loss
$800
Preferred solution
Let the company propose a solution
Tags
  • Poor Customer Experience
  • Nobody To Talk To

Comcast in Lansing, Michigan - Bad ,bad customer service, and they lied...

1.0
Details
for the past 11 years I have lived at the house I live at now..ive had about 12 Comcast service tech guys here..my internet has kicked on and off,all day long,,Netflix half of the time could not even watch a movie..tring to do my work on my laptop..was frustraighting...half into my work and internet would say noo connection ...and everytime they would come out they would bring me a new internet box..didn't work..in the mean time..all this was going on.we didn't have another internet provider in out area..and Comcast new this...they raised my internet to 95.00 a month...just for internet..nothing else.. I cancelled my tv and phone service with them..cuz it was horrible as well...so finally midwest internet comes alone ...tells me the reason for my no internet connection is cuz..theres about 500 people that are sharing the same line..i was like what!!! that's why I was getting kicked off..and I ask comcast about this many times..they lied to me and said no...no one is sharing a internet line..and as talking with the people that live around me..there having the same problems...sooo we are all switching to Midwest..i heard they where great..and they have been here 3 times..getting my internet ready...I will have my own fiber line..and share with no one...oh and I pay 49..00 a month...well comcast looks like you have competition.. and I will never have your *** service again,,,
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Review
#1120521 Review #1120521 is a subjective opinion of poster.
Reason of review
11 years of problems
Preferred solution
Full refund

Comcast - THE WORST COMPANY EVER!!!

This company bullies its costumers to pay more and more, it does not matter if you don't want streaming super high speed, they force you to pay for it, or leave. If you are a new costumer they might consider an affordable plan, but be prepared because for every reason your cost might jump at least 50 percent!!! Oh, they have a plan called Internet essentials for only 9.95$ but just try to apply, they have a big list of requirement and most likely you are not qualified for that. If you are an existing costumer, you are not qualified, this is just a cover up for self advertisement. Horrible!!!
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Review
#1120069 Review #1120069 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
I have a contract with them, i move from one house to another, i transfer the cable from one address to another this was done in 24 hours period. The company charge me with early termination contract for my old house and charge me with new contract almost $300.00...
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1 comment
Anonymous
#1381888

Have you ever read the contract you made with Comcast ?

Review
#1117723 Review #1117723 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
I went online to Chat on the Comcast website and subsequently met face to face with Comcast rep to discuss installing Comcast TV cable...no other services. I was quoted a price for Comcast Digital Preferred TV. In addition to the base price for the 220 channels, there...
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1 comment
Anonymous
#1554367

Comcast is horrible!! I am a single retired woman and my xfinity package just went up to $180.

I called and cancelled it all. Then had 2nd thoughts and called to just get internet only. Was offered a total package for $94.99 with home phone and all taxes and fees included. I accepted!

Now they can't find any documentation and I've talked to many people there in last few days to get them to listen to that conversation that they recorded and agree that it was a verbal contract. Each person takes so much time.

Asking my name., Address, what services i like...bullshit stuff and I've spent hours on the phone with them. Now they say it will take maybe 5 days to review that call and get back to me.

Review
#1114627 Review #1114627 is a subjective opinion of poster.
Reason of review
Pricing issue

Comcast - Useless customer service

1.0
Details
September 10th, still no hope of anyone coming to restore services and we are 33 days in with nothing and no answers to when somebody might actually show up. Today I get to take on the billing department as there has been no credit to my account for September having no service and my October billing statement still showing that they are planning on deducting the full amount on my upcoming bill WHEN I STILL HAVE NO SERVICE!!! I broke down yesterday while waiting for latest update from my Xfinity app and called, once again, to customer service to see if there was any information on why they didn’t show Saturday and maybe even a rescheduled date. THERE WAS NEVER ANOTHER WORK ORDER PUT IN! Are you *** kidding me Comcast??? Of course I never get the same person twice. It’s like starting over ever time like I’ve never called before! I really wanted to believe the guy yesterday (I should know better) when he said he was giving my issues directly too his supervisor and either his supervisor or someone from the field office would be calling within the next hour or so. No call! Shocker right? I’m so far past being a pissed off consumer. This is without a doubt the WORST CUSTOMER SERVICE EXPERIENCE EVER!!! And of course my handy dandy app now says my service should be up and running by 7:39 this morning! Once again not a truck in sight. Screw You Comcast
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Review
#1112912 Review #1112912 is a subjective opinion of poster.
Cons
  • No follow up from anyone
  • Supervisor do not care
  • No communication between departments
Reason of review
Poor customer service
Loss
$500
Preferred solution
Deliver product or service ordered
Tags
  • liars
  • Missed Apointments
  • Comcast Poor Customer Service
  • Cable Services Broken

Comcast - Insanity

1.0
Details
Comcast - Insanity
I have decided that I am going to review this issue as long as this crap continues! As previously mentioned still no service or communication from Comcast about when they are ever going to come here and reconnect the main cable line from Logan to the pole in my yard. No service since September 8th! No adjustment made to my account for charging me for the dates I’ve had no service or any adjustment to the upcoming autopay bill!!! The only thing that has changed are the times on my Xfinity app telling me when sevice will be restored! So far we’ve gone from 8:37 am to 12:27pm to the current update which is now 4:17 pm. Not one truck has been near my house. Not one person has called with amy updates! I don’t live way out in the country! I’m the first house off of a very busy road!!! This is outrageous!!! I’ll have to leave the latest update sideways because now it will only let me rotate the picture once and you can’t see the newest message!
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Review
#1112567 Review #1112567 is a subjective opinion of poster.
Cons
  • Messed up process management
  • Leaving work uncompleted
  • Inability to help
Reason of review
Poor customer service
Loss
$500
Preferred solution
Deliver product or service ordered

Comcast - This is the crap I’m dealing with

1.0
Details
Comcast - This is the crap I’m dealing with
Just so you can see, here’s the new update from my Xfinity app. This is what I’m dealing with all day everyday!!! NOTHING BUT BS!!! What Einstein is sitting in an office, not even knowing where I am, much less if there is ANYONE in my area who gives a rats *** whether I have service or not??? This will continue all day until the last update is 10:01 pm and nobody is working anywhere!!! As far as I’m concerned nobody IS working anywhere! They sure as *** aren’t working at this address! If anyone in this company thinks I’m comforted in the least by changing the expected resolution time, THEN YOU HAVE ALL LOST YOUR MINDS! It only *** me off more!
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Review
#1112462 Review #1112462 is a subjective opinion of poster.
Cons
  • Customer service representative
  • No service or communication from comcast
  • Being bounced from one support team to another
Reason of review
Poor customer service
Loss
$500
Preferred solution
Deliver product or service ordered

Comcast - Worse by the day...

1.0
Details
Comcast - Worse by the day...
So - October 9th. No word from COMCAST, no trucks here working on the line. No refund from lasts months payment. I’d like to think that because it’s a holiday that it just has t posted to my account. BUT I DON’T BELIVE THAT! But everyday I check my Xfinity app just to see what lies the timeline they post on resolving my “issues”. First of all, this is not my issue! ITS COMCAST’S ISSUE!!! It’s now 8:26. The main line is still on the ground, no trucks anywhere, but here’s what my handy dandy app is telling me! Does anyone belive my “issues”will be resolved in the next 4 minutes??? It’s 8:32 now!!!
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Review
#1112454 Review #1112454 is a subjective opinion of poster.
Cons
  • Poor excuses for bad service
  • Refusing to credit the account
Reason of review
Poor customer service
Loss
$500
Preferred solution
Deliver product or service ordered