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1.1
Details
I returned two pieces of equipment and closed the account of my mom. It took 1.25 hours to do this 5 minute task. employee's stood around, did not acknowledge people waiting, receptionist was on her smart phone for 45 minutes flipping thru her pictures. No-one cross...
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Review
#1168078 Review #1168078 is a subjective opinion of poster.
Product
Comcast Account
Reason of review
Poor customer service
Loss
$250
Preferred solution
Let the company propose a solution
1.0
Details
my bill is 50% larger than advertised price 13% for broadcast & sports fee - hey comcast - that's what I pay a monthly contract fee for - for you to broadcast channels and they lie and say it's "Govt required fees" - it's not add taxes and other fees and suddenly your...
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Review
#1166872 Review #1166872 is a subjective opinion of poster.
Service
Comcast Tv Service
Reason of review
Pricing issue
Loss
$500
Preferred solution
Price reduction
2.6
Details
Jan of 2016 my introductory was $94 per mo. Haven't added or change a thing and now in Jan of 2018. They increased the same package to $190.00 per mo. They are a a rip off and now I going to make arrangements to pull the plug on Infinity/Comcast. Every time they...
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Review
#1165089 Review #1165089 is a subjective opinion of poster.
Service
Comcast Bundle
Cons
  • Incompatance of the agent
  • Being lied to by agents
  • I did not like there billing fees
Reason of review
Not as described/ advertised
1.2
Details
I switched from Directv to Comcast about 3 years ago because of a "great deal". What a mistake!! Nothing but technical issues and the price is ever going up for less content. I have their Xfinity triple play with BASIC cable. Also No HBO, STARZ etc. I can't even switch...
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Review
#1161428 Review #1161428 is a subjective opinion of poster.
Service
Comcast Xfinity Triple Play Bundle
Cons
  • Problems with technical issues and high prices
Reason of review
delivery and price

Comcast - On air people

Can’t stand Derek gunn to pompas to *** thinks he knows everything
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Review
#1160760 Review #1160760 is a subjective opinion of poster.
Service
Nbc Sports Reporter
2.4
Details
There’s not many options in my area that has bundles with cable, internet and telephone. Comcast is one then direct tv has a option to discount internet and phone with AT&T. Then Dishnetwork has no bundle options and Verizion Fios isn’t available in my area. So I went...
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Review
#1159735 Review #1159735 is a subjective opinion of poster.
Product
Comcast Gift Card
Reason of review
Problem with delivery

Comcast - Technician refused to come to my home

1.3
Details
Yesterday 12/29/2017 I was expecting a technician to come to my house to help move my cable to a different location, essentially just running some cable wire through the walls, things I don't have the tools or skills to do. The tech was supposed to arrive between 8am and 10am. 9am I get an automated call saying that I had missed my appointment. Evidently the technician didn't want to bother with my house, probably because I live in a poor neighborhood and whitebread is scared of getting out of his van in the hood. But still, I called the customer service twice and they never could get ahold of the tech or give me an answer as to why he never showed up, wasted my whole morning and have nothing to show for it
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Review
#1158720 Review #1158720 is a subjective opinion of poster.
Service
Comcast Technical Support
Reason of review
Poor customer service

Comcast - Awful!

1.0
Details
So I contacted the online chat of xfinity/Comcast due to not having my password to log on ti our account and make changes. Well my husband is the accoujnt holder which I get. But I have a power of attorney because he is in the navy and can't be here all the time. And any one who has a brain knows that will give me the right to control anything he has. Well the grazel wouldn't even listen to me having it. I even said why haven't you offered for me to send you it if you don't believe me? And I got the same pasted answer he was giving me the whole t8me we chatted. Every time i got the same message to everything I asked! So that made me mad! So than I started chatting with a supervisor who did the same exact thing! After saying your not helping me or telling me anything that will help me he is deployed and obviously can't do this himself?? She goes well you have optional after talking to them for probably an hour! I said and what are those options cuz the only one they gave me was him to call and add me on account! Which since I said many times he is deployed and yet that was the response everytime! She finally tell me I could go in with the paper. One I have been talking to you f9r how long telling you I had this and you just decide not to tell me this in the first place!! That literally was it for me. Nor did she offer for me to email them this so they could see it help me and put it on file?? Everywhere else does that?? I just did it with navy federal and usaa. It's a power of attorney which lets me act as him when he isn't here!! On top of that I have talked on behalf of his account before !! I also have the chat case id if she gave me the right id at least if you would like it. This is the worst company constantly having problems with them and that just did it for me. Once my husband gets back we are switching. Only reason I'm not right now is because I don't know what speed we need. Oh and the manager name is kristina I Believe it was something along those lines. My husband is in the navy and risk his life for everyone. And this is how we are treated??? Like I understand he can't be here and that's his fault that is why we got a power of attorney. And I was pretty sure I was on the account cuz like I said I talked to someone before this so Idk what is wrong with that company but they suck! I hope actions are done because apparently this company is not military friendly!
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Review
#1157761 Review #1157761 is a subjective opinion of poster.
Product
Comcast Account
Reason of review
Poor customer service

Comcast TV service

Have lost services for 6 months with rebooting request ? $20 credit. They Rewired entire house 12/13/2017 inside &!outside Service man left with no service, 6 hour service call. Still major problems. And cannot get a follow up service call for 4 days?
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Review
#1156129 Review #1156129 is a subjective opinion of poster.
Service
Comcast Tv Service
Reason of review
Bad quality

Comcast - Terrible

1.9
Details
Every month I am quite one charge and end up with another charge ...my account keeps going higher and higher
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Review
#1152745 Review #1152745 is a subjective opinion of poster.
Product
Comcast Account
Reason of review
Problems with payment