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Comcast in New Egypt, New Jersey - Claims they have no idea of the offered rebate

Upon signing up for comcast xfinity about 6 months ago, I was offered a $110 modem and a $50 router that was claimed to be FREE after the two coinciding rebates. This offer was posted on the comcast website prior to check out. I was signing up for the $29.99 per month comcast xfinity offer. I received my modem and router, which I paid extra for comcast to hook up for me because they claim that was a mandatory extra cost. Fine. I explained to the comcast tech on site that I had not recieved the two rebate offers yet, to which he seemed to have no idea what I was talking about. He then explained to me, although he lacked knowledge on the matter, I should wait another 2-3 weeks for them to come. Approximately a month later, I called comcast about why I had not yet received the rebate offers. They claimed it was an error on there part and would ship them out right away. Approximately 4 weeks of waiting after the previous conversation with comcast, I decided to call again. This time I was told I they were unsure as to "exactly" the rebates I was referring to and decided to transfer me to the rebate support part of comcast. After explaining the situation for a fourth time, I was told though not complete sure the rebates were offered by comcast (even after explaining to them the offer was made prior to checkout on the comcast website), they would make note of it on my account and "should" get the rebates out to me as soon as possible. After waiting approximately another month, I decided to make yet another phone call to comcast. I explained my situation a fifth time, and was then transferred to the rebate center where I had to explain my situation a sixth time. This time, the rebate center seemed even more unsure there were any rebates offered, and kept stressing that the modem and router must have been purchased outside of the comcast web site. They then explained to me they would look into it further, and yet again, send me the two rebate forms should(once) they find the sale was offered through there web site. After several more phone calls and extended periods of time in between, I have gotten nowhere with comcast. They are claiming I purchased the modem and router from a vendor outside of the comcast web site when I am 100% positive I purchased them through the comcast web site where I initially was made the offer. Because I lost the transaction details, I have no reference ID's or transaction numbers from which I can refer to. I was told they would look into the matter further by a manager over the telephone only if I could fax them the credit card statement detailing the purchases. Being the purchase was made utilizing my fathers credit card, who I at the time was visiting, I have no way of getting a credit card statement. In addition to that, I do not have a means of transportation to a business offering fax machine services. I am at a loss as to what I should do next. Please post/email me with any information you think could help me remedy this situation. Any information provided goes "greatly" appreciated.
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Review
#358148 Review #358148 is a subjective opinion of poster.
Loss
$160

Comcast in Clio, Michigan - Internet service

My internet connection sucks. They have the worst customer service. They do not respond to any of my calls nor do they try to set it right. They once told me that the problem might be with my router. I changed my router and also the same problem. I connected to it via LAN and still the download speed son speedtest.net is around 3 MBPS this is the worst provider i have ever ever dealt with. I am planning to change to any other possible provider on this planet but not them. They are the worst providers! they CHEATED me.
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1 comment
atwoodtre
#567023

I have to agree with you. I also have a problem with the price.

When I signed up for the bundle package it was a lot cheaper & I was also sold on the fact that I would have caller ID on my TV since my dad is disabled.

After 6 months the price more then doubled & we never got the TV caller ID, when I called about it they said "oh sorry thats not available in your area." Even though they said it was when we signed up. They just lied about everything to get business.

Review
#357827 Review #357827 is a subjective opinion of poster.
Loss
$320

Comcast's underhand tactic

I received a letter from Comcast last month. The letter said "Equipment Change Required". Essentially Comcast wanted to upgrade my converter box. Nowhere in the letter it said anything about cost or if I have the option of NOT upgrading. I just received a bill, Comcast socked my for $15! I contacted Comcast rep, she said it was a onetime charge (only). Why didn't you tell me or give me the options? That is not how you treat smart consumer, Mr. Comcast! Shame on you Comcast. Comcast, that was underhand tactic and you are driving us toward dish or other options!!!! Consumer, watch out!!!
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1 comment
Anonymous
#735263

I had similar. But it was an "upgrade" to the cable modem.

Got the self install kit. Service (home WiFi network) started crashing. They said I'd need to try a different modem. Another self install kit.

2 in 2 weeks. So this month's bill has 2 $15 charges and the network still crashes.

Called Support and they want another $79 for remote support. SCAM!

Review
#357615 Review #357615 is a subjective opinion of poster.
Loss
$15

Worst Customer Care ... Comcast

My comcast bill for Internet, cable and land line service is the highest bill I receive each month. Today, as is not uncommon, I lost all three services due to the their technical problems in my area. I called their costumer service not about their constant service glitches that leave me entirely disconnected but rather to attempt running cable service to a third tv. I have never heard the words, "bare with me" so many times as the representative clearly did not know what she was doing. Having no service on my land line my cell battery was running out and after 30minutes of "baring" her and requesting that maybe she return my call when she was ready to schedule, she flatly refused. We had gone over my information and what I was requesting so many times, it appeared she either didn't understand what to do with the information or, what I truly believe from the absurdity of the time she was taking, she was getting entertainment from trying my patience. As the torturous call finally neared completion as we were at last heading toward scheduling, she disconnected me. I called Comcast back ... there were no notes that I had just spent 30 minutes giving to the first representative. I am still awaiting a supervisor or manager to return my call and schedule the additional tv. It is frustrating to have to support such inept business and service as there are no other high speed internet options in my area. I have never had a smooth and professional experience dealing with Comcast. The moment high speed internet is offered from another provider I will be grateful to be done with this horrendous company.
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1 comment
Anonymous
#566646

Comcast sucks !!!

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#357525 Review #357525 is a subjective opinion of poster.

Comcast in Dallas, Texas - Unable to Activate DVR for a week

I have gone through two DVR boxes and 6 attempts to activate the DVR service. Now their solution is that I take time off from work and watch a Tech do the same thing I've been doing. I swear to God if they charge me for any of this I'm going to call technical support (they have no such thing as customer support) and burn up their time for days and weeks on end. This company needs to be regulated to lower their charges until they get it to work. Given an alternative (apartment complex forces choice) I would do it in a minute. What trashy quality!
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Review
#357288 Review #357288 is a subjective opinion of poster.
Loss
$200

Comcast in Portland, Oregon - If you say you're going to do something, DO IT!

After multiple attempts to contact Comcast today, I finally reached someone and explained the issue. 2 months ago my Comcast bill went up by $9.00. While it's not a ton, I was still interested to find out what the reasoning was. Because now I am currently paying around $50 for Television, and $60 for Internet. Mind you, this is Basic Digital with NO premium channels and their base internet. I spoke with a gentleman who was going to transfer me to some one named Tom who had the capability of issuing me a discount of $25 a mon. for the next 4 months. As he was transferring me, we became disconnected. I called back and explained the situation to the new CSR and he proceeded to tell me that the other guy couldn't do it because the increase was due to standard billing changes. What annoys me is that they have taken channels away from the basic cable package and are increasing the price. You want me to pay more for less? On top of that they are selling their basic internet for $19.99 for the first 6 months and 34.99 for the next six. I have been with Comcast for quite some time now and will be looking for a new provider of internet and cable. They're too expensive for what little they offer.
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#356922 Review #356922 is a subjective opinion of poster.

Comcast

for years comcast has ben over billing me. Everymonth my bill is different amount even though I haven't changed anything. Now they did it again. This time my bill went up $30.00+. I'm a disabled american that live's on $820.00 a month. They won't work with me. Comcast just keep on telling me, Oh your this or that has expired! When I signed up, the very first bill was more. Then I was told they would giove me "free" showtime for three months. That was a waste of time. How caqn they COMCAST keep telling their customers one thing and do another without anyone investigateing their billing practices? I hope others will get on board and start e-mailing, facebook, Twitter etc. and find out what we can do as a whole. Where I have to live, COMCAST is the "ONLY" provider for TV. So I have no choice and that's Illeagl. Please help us all.
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Review
#356710 Review #356710 is a subjective opinion of poster.
Loss
$1750

Comcast sucks

I recently switched from ATT Uverse to Comcast to save some money. I subscribed to the anywhere DVR service. Last week, the converter box went bad and they had to send a tech out to repair the service. I must say that I was impressed with the same day service. However, the tech did not have a replacement box and said that his boss had taken the day off due to Halloween and did not know if there were any units in the area. I told the tech to just install a regular DVR unit. The next morning, I had no sound and powered the unit on and off and it seemed to work OK. Today, I can not access any channels other than the basic broadcast channels (NBC, ABC ect). After being on hold with Comcast for 20 minutes, they tried to fix it but could not and needed to get another tech out. So, I have to wait at home AGAIN tomorrow for a *** tech to show up. What if I was to start to bill COMCAST for the money that I am losing by staying at home. Do they even care that their service sucks? Something tells me that they don't care and that this is typical service. Maybe I made a mistake switching from AT&T!
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#356503 Review #356503 is a subjective opinion of poster.

Comcast in Houston, Texas - Lines a MILE LONG with 2 counter people to help customers!

I am so happy that today is my last day as a Comcast customer. Their service is spotty and their prices are high. In celebration of leaving I decided to return my equipment (box, remote and modem) to the storefront service center on Bissonette. The line was at LEAST 100 people deep with kids running around screaming. Behind the service desk were two of the laziest slowest people I have ever seen. I left knowing that it would be at least a 2 hour wait to drop off the stuff I brought. I now know where people go to work that the Post Office does not want...they go to Comcast! I will never do business with them ever again!
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Review
#356263 Review #356263 is a subjective opinion of poster.
Loss
$250

Added a time delay when using comcast DVR remote control

What happended to our DVRs? I've been a good comcast customer for many years. Now there is a one second time delay whenever I push a button on the comcast cable tv/DVR remote control. Very frustrating trying to search for a TV show, and trying to use DVR fast forward & rewind. Problem started within the last 2 weeks, and is also affecting neighbors & friends. Changing the remote battery makes no difference. Did a software upgrade cause this? Did they do this on purpose? Or is this their way to force us to watch the commercials? Does Direct TV or U-verse have the same problem?
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#356093 Review #356093 is a subjective opinion of poster.