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Comcast in Sacramento, California - My refund and BAD service!!!

I am sick of Comcast!!! I have been dealing with them for 2 months now about a refund that I was supposed to get. Just today alone I have been disconnected or hung up on 6 times. That's right 6 times!!!!!!! I finally got to a person that would help me and said that I would get a call back in an hour. I never got one so I called back then they said they were closed. That is just one day of 2 full months of disaster. I was supposed to get the refund because of bad service. Now I am having bad service getting the refund. I was moving and they disconnected my service twice too early then they disconnected my internet and then lost my phone number, who looses a phone number.?! In a nut shell there service sucks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Review
#361166 Review #361166 is a subjective opinion of poster.
Loss
$223

Comcast

I returned the box and was told to wait for the last bill. I received the last bill with the collection agency letter. Comcast own policy did not apply to me that is there is a 90 days grace period to receive payments from customers, mine was went before the90 days to collections. When I talked to them they hang up, or did not care or give me wrong phone number to call. Comcast must die! THEY ARE DEAD FOR ME FOR SURE,I will be never a Comcast customer again! Comcast sucks, and you can not avoid their anti-customer haze, this was my second time dealing with them.
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Review
#360707 Review #360707 is a subjective opinion of poster.
Loss
$1000

Comcast is the worst company on the planet

Lets start at the beginning. I ordered Comcast service in early October of 2012. I ordered Comcasts Double Play TV/Internet bundle with an HD DVR, and wireless modem. I ordered the self install kits, and was quoted a price of $89.00 by the sales representative on the phone. I also ordered this to be shipped overnight at a charge of 49.95 to me so I could get it installed quickly. This was on a Friday at approximately 9:30am. It should have arrived on Saturday. It did not arrive on Saturday. So I called Monday to ask where the package was. The man on the phone told me that because the package was ordered after 12pm on Friday it was not shipped out until Monday. I said that was funny because I ordered it at 9:30 in the morning. He said yes I see that you did. So I asked him to credit me the 49.95 I paid for overnight shipping since they didn't overnight it. He said they did overnight it and it should be there on Tuesday and that he would credit my account for the inconvenience. The package still did not arrive on Tuesday, it showed up finally on Wednesday so it took 4 days for an overnight package to reach me. Next I open the box expecting to have my DVR box and wireless modem. The only thing in the box was a standard cable modem, not a wireless modem. NO DVR at all. Again I call them and the lady on the phone couldn't understand that I didn't get a wireless modem. She tried to get me to hook up that modem and call it good. When she got to the end of the call she asked if there was anything else she could do to help, and I said yes you can send me the equipment that I ordered, and she acted surprised like it was the first time I had told her that. She then told me that I could take the modem I received into the nearest service center and exchange it for the correct model, and get a DVR while I was there. No problem right? WRONG! I went into the service center and the lady there told me they don't exchange modems and that they don't issue DVR boxes! WHAT? I said the lady on the phone told me to come here, and service center *** looks at me dumbly like I was speaking another language. I pointed at the 60 DVRs stacked up behind her and asked what those were for, and she said they don't issue those. So I leave still not getting what I wanted. Went home and called 1-800-Comcast again. The next lady I talked to couldn't believe it that they wouldn't issue me the hardware, and said she was going to overnight me the DVR and a wireless modem at no cost to me. Ok, I said. It didn't arrive for 3 days. When I opened the box, there was a wireless modem but still no DVR! WTF? So I called them back. They couldn't figure out why I didn't receive the DVR since according to their notes on the account one was supposedly sent to me. So I went back to the service center, walked in, and the guy gave me a DVR with no trouble. By the way he was sitting two cubicles down from the same lady that had told me 3 days prior that they don't issue those there. I go home and hook everything up, and lo and behold my HD channels don't work, so I had to call them again. They told me it was going to be another 8 dollars a month for HD. I said that was supposed to be part of the $89.00 they quoted me on the phone, and they said I must have been misquoted. I said maybe they should start making sure the people on their sales end should know how much to quote people. Anyway they added it for 8 dollars so now I'm up to 97.00 a month. My first bill arrives and they charged me for all the overnight, and installation kit charges that they told me were supposed to be credited off, so I had to call them again, and have them recredit it. Then on 11/4/12 less than a month after I ordered everything, the DVR box quit working. I called and told them I had no picture and sound and they told me the box was bad and to take it and exchange it. It took me a week because I am gone a lot for work to get there, and I take it in and tell them I need to exchange it for a new one and the lady tells me she has to add $7 dollars to my bill for the DVR service. I said what are you talking about? That one I gave you was a DVR. She said no it wasn't, and I said really? Then how come I had been recording shows on it if it wasn't? She said that if I didn't agree to the $7 that she could only give me a cable box with no DVR. I said whatever I'll be calling your customer service and they'll be taking that off anyway. So I went home and called them again, and the guy on the phone tells me someone entered the wrong rate when I ordered the service, and that they were going to have to charge the $7. I said that's bait and switch because they quoted me a price of $89.00 for HD preferred cable TV with a DVR and wireless internet, and now I'm up to 104.00 which is another $180.00 a year that they "forgot". So he sends me to another guy and he tells me he'll give me a promotion that would credit it for 6 months, and after that I would be charged the $7. I told him he can cancel my service because I will not to business with a company that A. Employs absolute *** none of whom know how to do their job, and B. Tries to screw their customers with all these OOPS! fees that keep adding on. So Comcast, I hope you're happy with the fact that you are now getting $0 a month from me because you thought it was so important to get that extra $7. To any who may be thinking about getting Comcast, please, please do not do so. They are overpriced and they could care less if you're happy.
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Review
#359668 Review #359668 is a subjective opinion of poster.
Loss
$104

Comcast continues to fail its customers

My internet service went down tues nite. No tech available until Fri 8-10. At 9:58 I get a call..not available until noon. They suck. No offer of discount or do they care. They can easily take a tech from install of a new customer to take care of a customer who has no service for 3 days. I previously bC dsl with ATT and they're just as bad. Can someone recommend an internet provider that cares about its customers that has a good low price? Why r we always screwef by these monopolies? It's so frustrating.
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2 comments
Anonymous
#570986

I think with any of these huge monopolys it is not going to be much difference. My Comcast Internet works quite well and for the most part is reliable. When there is a problem though you never really know how long or what day or time someone will show up to attempt repairs.

When I found out I could get DSL service from Verizon for 19.95 per month ( thats only 5 buck a week ) I got it as a spare so if my Comcast Broadband goes out of order at least I will still have internet with my Verizon DSL as a back-up

Anonymous
#569971

I have ATT for service. Last time I was done for 7 days until corrected.

Don't ***.

They are all the same. No one gives a ***.

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Review
#359279 Review #359279 is a subjective opinion of poster.
Tags
  • new customer

Comcast Customer Service Sucks Big time - Go for alternative

Folks- I cannot describe how frustrate you will be if you signup for Comcast Service. Believe me I am at the *** of a Nervous Breakdown with this service. After being on call for 8 times they are still bouncing me back and forth on different reps to get my problem fixed. Despite signing up for a signature support they keep loosing all the information and keep asking me the same set of questions again and again. My friends had warned me when I first moved to this place. I realize why they said so...Good Bye Comcast! Welcome Verizon!!! DO NOT GO WITH COMCAST IF YOU WANT A PEACE OF MIND!!!
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Review
#359238 Review #359238 is a subjective opinion of poster.
Loss
$100

I HATE COMCAST!!!!

There wireless RARELY works correctly and they tell me I have to pay fees to have this looked into plus get a monthly service plan. In other words I can have a wireless router, but if I want it to WORK, we'll, that costs extra. Plus, why is my bill so dn high every month. I signed on for 120 month but get charged 165. and the on demand BLOWS. I have to extend this review to 100 words so I have to keep writing though I have nothing more to say. Still not enough o want to end this review so bad
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2 comments
platius
#570385

I went to Version and when I had a problem with the router they just told me to reboot it . It works fine and is fast .I couldn't really deal with Comcast .

I use Version for my cable, Internet and Cellphone . A package deal that is a little pricey ; but never fails .Comcast wires are still on my house, I am going to make them take them down .

Version was done neatly and all the controls are in my basement with surge protectors and professionally done . I would change over .

Anonymous
#569730

You are aware that comacast has absolutely no control your wireless connection right?

They only control the internet up to the box, a wireless router is a third party tool that they have absolutely no control or even obligation to help you with.

I guarantee if you plugged your computer directly into the modem it would work.

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Review
#358953 Review #358953 is a subjective opinion of poster.
Loss
$165

Comcast (Xfinity)

XFINITY TRIPLE PLAY is not $99 per month for 12 months. $7 monthly fee for Internet Phone Box, $16.95 per month for Cable TV/DVR Box, $10 Digital Voice Self, $10 Internet Install Kit, $10 Video Self Install Kit, Other fees $5.24. Do not fall for this scam your bill will not be $99 per month for 12 months! They are not up front about all the charges to come on your bill-!!!!!!! 30 day money back guarantee is a joke!, they make it very hard to get a adjustment on your bill, the customer service people give you the run around, they are rude and say they will end the call because they have done all they can do which nothing.
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2 comments
Anonymous
#574645

Ya, those "self install kits" *** me off as well. I was a cable internet installer for years, already had all my equipment and wires, but was still forced to pay for the *** kit.

Anonymous
#569764

Actually it is, triple play service cost is $99.00 as advertised.

SD cable boxes are free, HD cable boxes are 8.75, DVR's are $16.95. This is a controllable cost.

The $7.00 fee for interet is because you are leasing their modem, if you buy your own modem they can completely remove that charge from the bill.

The self install kits are to prevent you from having to pay $50 install fees to have it done professionally. The $10.00 fee covers the kit, all cords required, step by step instructions, and shipping.

"Other fees" generally are taxes that are NOT controlled by comcast.

The 30 day money back guarantee is not a joke, simply say you want to revert back to EXACTLY what you had before or a full refund as advertised and it will be honored.

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Review
#358874 Review #358874 is a subjective opinion of poster.
Where do I start? Comcast has absolutely messed up everything they could with my service and I'm still dealing with them 6 months after my cancellation. I moved last December and scheduled Comcast to transfer my service the day after I moved in. I gave my new...
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#358742 Review #358742 is a subjective opinion of poster.

Comcast is the worst. Will not port out my working number

Comcast is mad! I switched to them for two months. And now I wont to leave they R holding my number so I cant switch. I have contacted the FCC. That will take time. They are the worst bunch of people I have ever tried to deal with. Put you and keep you on hold and transfer you to others they make a game of it. They are hurting for business I guess. I will tell everyone who will listen stay away from comcast. They are the worst cable provider in the world. Their little boxes glich and dont work half the time.
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Review
#358500 Review #358500 is a subjective opinion of poster.
Loss
$200

Comcast Cable failed to show up twice

I scheduled an appointment for additional installation services three weeks in advance. i took a day off from work. When they did not show up I called and was told that there was not service call scheduled for me. After much discussion the representative place me on hold and came back to tell me that someone would be calling me within the hour and that someone would be out tonight. When an hour passed I called again because no one had called or come. Guess what, they are CLOSED! This is Comcast customer service at its best. If you have a choice DO NOT USE THEM!
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Review
#358468 Review #358468 is a subjective opinion of poster.
Loss
$280