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Comcast's underhand tactic

I received a letter from Comcast last month. The letter said "Equipment Change Required". Essentially Comcast wanted to upgrade my converter box. Nowhere in the letter it said anything about cost or if I have the option of NOT upgrading. I just received a bill, Comcast socked my for $15! I contacted Comcast rep, she said it was a onetime charge (only). Why didn't you tell me or give me the options? That is not how you treat smart consumer, Mr. Comcast! Shame on you Comcast. Comcast, that was underhand tactic and you are driving us toward dish or other options!!!! Consumer, watch out!!!
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1 comment
Anonymous
#735263

I had similar. But it was an "upgrade" to the cable modem.

Got the self install kit. Service (home WiFi network) started crashing. They said I'd need to try a different modem. Another self install kit.

2 in 2 weeks. So this month's bill has 2 $15 charges and the network still crashes.

Called Support and they want another $79 for remote support. SCAM!

Review
#357615 Review #357615 is a subjective opinion of poster.
Loss
$15

Worst Customer Care ... Comcast

My comcast bill for Internet, cable and land line service is the highest bill I receive each month. Today, as is not uncommon, I lost all three services due to the their technical problems in my area. I called their costumer service not about their constant service glitches that leave me entirely disconnected but rather to attempt running cable service to a third tv. I have never heard the words, "bare with me" so many times as the representative clearly did not know what she was doing. Having no service on my land line my cell battery was running out and after 30minutes of "baring" her and requesting that maybe she return my call when she was ready to schedule, she flatly refused. We had gone over my information and what I was requesting so many times, it appeared she either didn't understand what to do with the information or, what I truly believe from the absurdity of the time she was taking, she was getting entertainment from trying my patience. As the torturous call finally neared completion as we were at last heading toward scheduling, she disconnected me. I called Comcast back ... there were no notes that I had just spent 30 minutes giving to the first representative. I am still awaiting a supervisor or manager to return my call and schedule the additional tv. It is frustrating to have to support such inept business and service as there are no other high speed internet options in my area. I have never had a smooth and professional experience dealing with Comcast. The moment high speed internet is offered from another provider I will be grateful to be done with this horrendous company.
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1 comment
Anonymous
#566646

Comcast sucks !!!

Review
#357525 Review #357525 is a subjective opinion of poster.

Comcast in Dallas, Texas - Unable to Activate DVR for a week

I have gone through two DVR boxes and 6 attempts to activate the DVR service. Now their solution is that I take time off from work and watch a Tech do the same thing I've been doing. I swear to God if they charge me for any of this I'm going to call technical support (they have no such thing as customer support) and burn up their time for days and weeks on end. This company needs to be regulated to lower their charges until they get it to work. Given an alternative (apartment complex forces choice) I would do it in a minute. What trashy quality!
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Review
#357288 Review #357288 is a subjective opinion of poster.
Loss
$200

Comcast in Portland, Oregon - If you say you're going to do something, DO IT!

After multiple attempts to contact Comcast today, I finally reached someone and explained the issue. 2 months ago my Comcast bill went up by $9.00. While it's not a ton, I was still interested to find out what the reasoning was. Because now I am currently paying around $50 for Television, and $60 for Internet. Mind you, this is Basic Digital with NO premium channels and their base internet. I spoke with a gentleman who was going to transfer me to some one named Tom who had the capability of issuing me a discount of $25 a mon. for the next 4 months. As he was transferring me, we became disconnected. I called back and explained the situation to the new CSR and he proceeded to tell me that the other guy couldn't do it because the increase was due to standard billing changes. What annoys me is that they have taken channels away from the basic cable package and are increasing the price. You want me to pay more for less? On top of that they are selling their basic internet for $19.99 for the first 6 months and 34.99 for the next six. I have been with Comcast for quite some time now and will be looking for a new provider of internet and cable. They're too expensive for what little they offer.
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Review
#356922 Review #356922 is a subjective opinion of poster.

Comcast

for years comcast has ben over billing me. Everymonth my bill is different amount even though I haven't changed anything. Now they did it again. This time my bill went up $30.00+. I'm a disabled american that live's on $820.00 a month. They won't work with me. Comcast just keep on telling me, Oh your this or that has expired! When I signed up, the very first bill was more. Then I was told they would giove me "free" showtime for three months. That was a waste of time. How caqn they COMCAST keep telling their customers one thing and do another without anyone investigateing their billing practices? I hope others will get on board and start e-mailing, facebook, Twitter etc. and find out what we can do as a whole. Where I have to live, COMCAST is the "ONLY" provider for TV. So I have no choice and that's Illeagl. Please help us all.
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Review
#356710 Review #356710 is a subjective opinion of poster.
Loss
$1750

Comcast sucks

I recently switched from ATT Uverse to Comcast to save some money. I subscribed to the anywhere DVR service. Last week, the converter box went bad and they had to send a tech out to repair the service. I must say that I was impressed with the same day service. However, the tech did not have a replacement box and said that his boss had taken the day off due to Halloween and did not know if there were any units in the area. I told the tech to just install a regular DVR unit. The next morning, I had no sound and powered the unit on and off and it seemed to work OK. Today, I can not access any channels other than the basic broadcast channels (NBC, ABC ect). After being on hold with Comcast for 20 minutes, they tried to fix it but could not and needed to get another tech out. So, I have to wait at home AGAIN tomorrow for a *** tech to show up. What if I was to start to bill COMCAST for the money that I am losing by staying at home. Do they even care that their service sucks? Something tells me that they don't care and that this is typical service. Maybe I made a mistake switching from AT&T!
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Review
#356503 Review #356503 is a subjective opinion of poster.

Comcast in Houston, Texas - Lines a MILE LONG with 2 counter people to help customers!

I am so happy that today is my last day as a Comcast customer. Their service is spotty and their prices are high. In celebration of leaving I decided to return my equipment (box, remote and modem) to the storefront service center on Bissonette. The line was at LEAST 100 people deep with kids running around screaming. Behind the service desk were two of the laziest slowest people I have ever seen. I left knowing that it would be at least a 2 hour wait to drop off the stuff I brought. I now know where people go to work that the Post Office does not want...they go to Comcast! I will never do business with them ever again!
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Review
#356263 Review #356263 is a subjective opinion of poster.
Loss
$250

Added a time delay when using comcast DVR remote control

What happended to our DVRs? I've been a good comcast customer for many years. Now there is a one second time delay whenever I push a button on the comcast cable tv/DVR remote control. Very frustrating trying to search for a TV show, and trying to use DVR fast forward & rewind. Problem started within the last 2 weeks, and is also affecting neighbors & friends. Changing the remote battery makes no difference. Did a software upgrade cause this? Did they do this on purpose? Or is this their way to force us to watch the commercials? Does Direct TV or U-verse have the same problem?
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Review
#356093 Review #356093 is a subjective opinion of poster.

Corrupt comcast

I have not had cable for three days (Comcast). I have not seen a single Comcast truck within 10 miles. I have power, the sun is out, and NO tv. The Comcast representatives say they are working on the problem. I doubt they are and if they are , they must be idiots if after three days they can't fix the problem. I have called the company for three days and they haven't even changed their recorded message. This suggests that either nothing has been done or else no one has been in the offfice. The likely story is that no one cares.
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1 comment
Anonymous
#562895

Comcast sucks! They can do what they want and have the consumer by the stones. They care nothing about their customers

Review
#355827 Review #355827 is a subjective opinion of poster.

Comcast in Pleasanton, California - Don't have the middle priced package.

I had comcast last year and was having problems. I was ready to drop them then but they "fixed" the billing problem and offered me a special. I did that and had it for six months. Got my bill this month and it had jumped 20.00 Called and was told the special is over. Now my choice is the cheap pkg w/like 30 channels or pay around 60.00. There is another package in the middle that fit my budget and needs but was told by comcast that it was not offered in my area!!!!! How convenient-For Them. Needless to say I have Dish coming on Friday to install and then I will enjoy my last call to Comcast to say good by and good riddance!
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Review
#355815 Review #355815 is a subjective opinion of poster.