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Comcast in Terre Haute, Indiana - No service

My internet service went down Sat night. No tech available until Tue. My family needs the phone to call if we need to call 911. There are children in the home, my sister is sickly and has heart problems, you think com-cast/ X whatever!!!! They just don't care about their customers, but there will come a day when you will need us. I hope you get your act together, you should have someone on call to fix the problem. When someone dies and you are hit with a class action law suite then you will feel the same way we do......we willl not care!!!!!!!
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1 comment
rumplefiveskin
#580411

I agree that your situation stinks. If Comcast is your phone provider, they would have had a tech there within 24 hours.

In most cases it's within 12-18 hours.

The law is 24 hours as well. If you have Comcast Internet and lets say Vonage for your phone service, then Comcast is not liable for the inability to call 911 since they are not your phone carrier.

Review
#362422 Review #362422 is a subjective opinion of poster.

Comcast Dvr Auto Correction Is Terrible

A few years ago comcast changed how their dvr's fast forward and rewind. Now the have this horrible delay, that adds or subtracts time to what your eye actually sees on screen. It is ruining sporting events, particularly football, the most popular watched thing in America. The customer is basically left having to watch in real time (defeating a major purpose of a dvr) or risk seeing a touchdown or 3rd down conversion happen while being fast forwarded (one must actually fast forward past the occurance the allow for the idiotic subtraction of time to reach the desired point in time one wants to view. And even then it's just a guess that is often wrong). Absolutely atrocious change to make, that has upset many customers. COMCAST NEEDS TO CHANGE THE FAST FORWARD/REWIND FUNCTIONS BACK TO THE PRECISE WAY IT WAS, STOPPING EXACTLY WHERE THE EYE SEES IT AND THE FINGER PRESSES THE BUTTON.
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1 comment
Anonymous
#577590

The new way u go through viewing more viewing times used to b fine now with this new update is horrible Comcast sucks

Review
#362016 Review #362016 is a subjective opinion of poster.

Comcast Cut Off My Email Account

Going through an ugly divorce. However, soon-to-be ex-hubby did one good thing. He filled out a form from Comcast and provided a copy of his drivers license authorizing me to change the family Comcast account into my name. So I went down to the local Comcast location, with the necessary authorization paperwork and switched the account to my name. My big concern was if I could keep my current email address, old messages and address book -- no problem says the Comcast representative. I came home, activated the new service, and after speaking with a Comcast customer service rep by phone, was able to access my old email account. Everything seemed fine -- I even got a bill for $80 from Comcast in my own name -- then two days ago I suddenly couldn't access my email account. I contacted Comcast and at first was told that it was all just a silly glitch and would be quickly repaired -- but soon I found myself being transferred to another customer service rep, then a technician, etc. Apparently there was no information in my account record about the authorization forms I had submitted to the local Comcast office allowing me to make changes on the old account so Comcast cut off my email account. To turn the service back on I would have to go back to the local Comcast office and start all over again. When I pointed out that I must have submitted the necessary forms, had the proper authorization, to make changes on the account in the first place, the Comcast technician told me to have a nice day and ended the online chat.
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Review
#361848 Review #361848 is a subjective opinion of poster.
Loss
$80

Comcast Worst Internet Ever

Absolute WORST internet I have EVER, EVER HAD. INCLUDING DIAL-UP. For the past *MONTH* I have been getting constant disconnects, the internet being down for HOURS on end, and every time I call these people they take me through the same BS steps "Oh, did you reboot your router? Did you unplug your modem and then plug it back in?" Of course I did. I'm not a ***. I KNOW how to troubleshoot. Every single time I call them it's like they have forgotten the dozen previous calls I've made. Yes I rebooted, yes I cycled the power, yes, yes, yes, those solutions DO NOT WORK, figure something else out. FIVE times. I have called them FIVE TIMES about this and so far they have only temporarily fixed it every single time. They have talked be into buying a 180 dollar router. They have talked me into replacing my modem with one of their modems - and that made the problem TEN TIMES WORSE. I have a technician coming to my apartment YET AGAIN this Saturday to "fix" it again. I highly doubt it will do anything, as it hasn't done a *** thing every other time they showed up to "fix" it. I am not impressed at all with this company. I pay FOURTY DOLLARS A MONTH for internet that BARELY EVER WORKS. Terrible service. Terrible problem solving. I will never use Comcast EVER again. I have found another provider in my area called Windsteam (I can't stand Centurylink) and I will soon be switching to them. Never choose Comcast. Ever.
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Review
#361489 Review #361489 is a subjective opinion of poster.
Loss
$40

Comcast has the worst customer service!!!

Comcast has the worst customer service for so many reasons in my book..they are: 1. There IVR routes on around and makes on listen to all kinds of advertisements to report technical difficulties that can't be fixed over the air 2. There wait time is horrific. Today I spent 45 minutes on hold to speak about two different situations, my bill and my service changes 3. They knocked my heat pump out of service during the hotest time of the year, I had to take a day off work for their contract to fix the issue and they wouldn't even reimburse me for the time. The said I was paid. I had to take vacation...did I want to spend my vacation time in 110 degree heat waiting for their contractor to fix the issue. 4. Before the heat pump issue I had awful service issues, pic tiling for weeks and weeks and they sent out several techs to fix it and no help. The finally ran a new cable for me and my neighbor only to knock out my heat pump and left unused cabling stapled to my house. They are awful in my book for customer service and for technical help. 5. Plus to change service they lock you into a package like the cell phone companies charging you with a penalty fee if you change service. What if you have to move? Again, awful customer service!
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Review
#361239 Review #361239 is a subjective opinion of poster.
Loss
$250

Comcast customer service is dead

As a small business owner, we were trying to save a few dollars by switching our phone service to Comcast. Comcast came to our location to perform a Pre-Installation inspection. A few days later, they came out to switch over the phone lines from AT&T to Comcast. After about 2 hours, they started switching the lines over. We were told that the lines would be dead for just a few minutes. This was in the middle of a busy day, but since it was only going to be a few minutes, we told them to proceed. After 20 minutes, we started to get nervous. We asked them what the problem was. The Comcast crew said that they couldn't find the main phone line. We have a PBX phone system and they weren't allowed to touch the PBX system so they said there was nothing they could do. They said we needed to have an IT person on site. I would have thought they should have mentioned this in their "pre-inspection" but we were never told that was required. As they were walking out the door, we asked them what they were going to do about our dead phone lines. They said they called their manager and he didn't pick up. They there was nothing they could do and told us to call AT&T to switch the phone lines back. They said they couldn't call AT&T because they aren't the customer and they don't have control over the numbers. And off they went to their next job. For the remainder of the day, we made many anxious phone calls to AT&T to get the phone lines switched back. Day 2, we were able to receive calls on our main number, but not the other lines and we could't make outgoing phone calls. We finally had the phone lines forwarded to 1 cell phone. With only one phone for the whole company, this was becoming a nightmare. By the end of day 2 we thought we had most of our lines back, although we could't use our credit card machine to process orders. The following day (now day 3) on my drive into work, I got a panicked call from an employee that all of our lines were down again. We immediately called Comcast again. They again said that this was an issue with AT&T and that there was nothing they could do. I called AT&T and they said that we should have someone from Comcast call them directly. They have a special line set up just for this situation. I called Comcast and eventually when I was able to get someone on the line, they said they couldn't help and they wouldn't call AT&T to find out what the problem was. After 7 hours of back and forth, it finally came down to a future installation date that Comcast had set up to come back and try to switch the lines. They hadn't cancelled that appointment in their system and so AT&T couldn't take possession of the lines back. Comcast did absolutely nothing. Once they left, there was absolutely no effort to take control of the problem and help us manage it. After, this was all over, I told them I wanted to drop our phone line at our other location. They told me that there would be a cancellation fee since the phone lines at that location were only recently set up. And that is the end of the Comcast nightmare. No help from them along the way, and no offer to waive a cancellation fee as compensation for our frustration for being without phones for 3 days.
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Review
#361231 Review #361231 is a subjective opinion of poster.
Loss
$50000

Comcast tech did not show up twice=8 calls

Called Comcast to add cable. Set schedule, never showed up. Called set schedule, never showed up again. Called tried to speak with customer service. Disconnected. Called back, line was busy. Called back never showed up. Called back on chat line. Could not get anyone out although I was being charged for use of cable and the box. After 8 calls, 2 disconnects, 2 hang-ups during conversation, called and cancelled service. Hope that I will not get a huge bill for a service I never received and for a technician that never showed up and for a supervisor I could not get. What a communication problem this company has.
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1 comment
Anonymous
#572760

They did the same to me then lied and told me they were sending out a self install kit. Its now a month later and i have not gotten anything but they are charging me for everything. I hate this company

Review
#361226 Review #361226 is a subjective opinion of poster.
Loss
$300

Comcast tech. did not show up twice-8 calls

Called Comcast to add a service of cable. Had trouble adding account took 2 hours. Supposed to come on a Saturday. Did not show up. Mailed box to house, rescheduled, waited for 12 hours did not show up. Called back 8 different times, called again. did not show up. Called supervisor, hung up on me. Called back, line was busy and could not take calls. Called back, supervisor disconnected me. Called back on chat line, after speaking 3 hours on chat line, still could not get someone out even though I was already being charged for the service. Called back to drop the service, now I have to drive 70 miles to pick up the box and take it in so I will not be charged for using the box that I did not use for a service I did not get and hope that will take the charges off of my next bill I get. All I have to do, they say, is call them and they will make the adjustment. I do not believe in Santa Claus, but I do believe that a communications company should be able to communicate with its customers
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Review
#361223 Review #361223 is a subjective opinion of poster.
Loss
$300

Comcast Cable HD

Love comcast cable typically but the HD set up that was in our office was not working properly one day. We checked it over and came to a conclusion that it was most likely not our fault but rather the result of faulty equipment. After much anticipation of waiting on the phone with customer service we found that they would send a signal to fix it but would not wait on the phone with us for 20 minutes to see if that worked. After 20 minutes and multiple attempts to get them out to fix the box they did and replaced the faulty box and now we have HD again!
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2 comments
Anonymous
#572097

And this is a reason for a complaint to Pissed Consumer? :?

Anonymous
#572096

And this is a reason for a complaint to Pissed Consumer? :?

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Review
#361170 Review #361170 is a subjective opinion of poster.
Johm Darer RSP is a true *** artist and scammer to say the very least. He has been ripping people off at the Legal Broadcast Network and has attacked my associates at a Pennsylvania funding firm. He has been ripping people off for years with trying to convince them...
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2 comments
Anonymous
#1172295

Oh gosh this guy is such a scammer. I've read about this jon darer guy. What a *** like access funding.

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Review
#361169 Review #361169 is a subjective opinion of poster.
Loss
$80