Anonymous
map-marker Inver Grove Heights, Minnesota

Comcast Changed My Home Phone Number

People told us that our phone number was not in service anymore. We called our cell phone and found the Comcast had changed our number. I called Comcast and they called the wrong number that rang through, then the CS Rep hung up to call the other number and I was disconnected. Calling back, I found out that when we changed our account to remove Boost since it did not boost our internet speed at all. So now internet is still slow and my phone does not work. New rep did call me back on my cell phone. 72 hour estimated time to get this change done. I requested them to expedite the process and they then reset my modem. That corrected the phone number.
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Reason of review:
Comcast change my number without my knowledge

Preferred solution: Reduce your prices because you have horrible practices and service!

Anonymous
map-marker Atlanta, Georgia

Comcast Xfinity Review from Atlanta, Georgia

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Poor customer service and they will not truely work with customers. I made arrangements to pay my bill of $96.07 but paid $100 instead but for some unknown reason they still turned my service off. This problem happened once before and after inquiring "their" mistake was found and service restored without any care. Now months later here i am again with same problem. What good is it to make arrangements if its not going to do any good., service off again, nobody will answer the phone, forced to go all weekend without service when I did pay as directed. I dropped the payment off on Thursday the 3rd now on Saturday the 5th service off but why? Horrible attitudes and horrible services. Please fix problem and advise how you plan to resolve these types of unnecessary issues in the future.
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Reason of review:
Problems with payment
Aubrii Wqu
map-marker Seattle, Washington

Xfinity Basic Cable And Internet Review

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Xfinity internet service sucks. They keep playing with account. They change modem on account, change address. This happen to me every next week and then expect to be in call for hours with them. They keep tranferring the call from customer care to transfer department to loyalty department. Every time says will never happen again. Then same issue pops up again next week. Really tiered of them now.
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Reason of review:
Bad quality
Capricia Xhw

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Verified Reviewer
| map-marker Hamtramck, Michigan

Don't believe what they say. Worst service

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Our phone and internet was having issues connecting/disconnecting back and forth for the last few day and decided to call Comcast. They said that they have to send out a technician next day with appointed time, so we waited 2nd day, no technician arrived. Called back the same day after appointed time, and they said he is on his way but NOPE STILL DIDN'T ARRIVE! The 3rd day the Technician himself called and said that he will arrive in 30 minutes but NOPE! HE STILL DIDN'T ARRIVE! So at that point i got frustrated i called them again and they said they'll have a "dispatchment" call me for yet another appointment for a technician to come. The technician finally came, its some black dude who didn't seem to care much about his job. The "repairing process" took about 5 minutes and he left. The internet and phone seemed to work but after about 20 minutes later, the internet and phone stopped working again. I immediately called him but no response. So i was just amazed how quickly he flew over and banished into thin air. WHAT A HORRIBLE CUSTOMER SERVICE. 1ST DAY: our phone and internet went down for a day and decided to call Comcast. They said that they have to send out a technician next day with appointed time, so we waited the... 2ND DAY: the technician never arrived. Called back the same day after appointed time, and they said he is on his way but after an hour...NOPE STILL DIDN'T ARRIVE! 3RD DAY: the "Technician" called me and said that he will arrive in 30 minutes but NOPE! HE STILL DIDN'T ARRIVE! So at that point i got frustrated i called the support again and they said they'll have a "dispatchment" call me for yet another appointment for the technician to come. The technician finally came, its some black dude who didn't seem to care much about his job. The "repairing process" took about 5 minutes and he left. The internet and phone seemed to work but after about 20 minutes later, the internet and phone stopped working again. I immediately called him but no response. So i was just amazed how quickly he flew over and banished into thin air. He couldn't fix anything! So having no home phone and internet sucked for a while until the next day... 4TH DAY: i called again and they finally figured out what the problem was; THE OLD MODEM(current one we're using) NEEDED TO BE REPLACED!! So they said that they'll send a new modem next day but NOPE! 5TH DAY: nobody came and i called yet again and they said there was no modem that has been ordered! What gives??? They were soooo lazy that they actually forgot to give me the conformation number and that wasted the whole day and then went ahead and gave me some conformation number which the representative woman put me on hold for 20 minutes twice. She is very ignoarnt and just wants to end the call and she actually hung up on me once. The only thing is she is interested in is to know if her "help" satistified me. She always asks that and im in no mood for that *** to be honest. 6TH DAY: finally, the next day the same *** "Technician" came with the new modem and still hesitated to hook up the new modem. Though after convincing and explaining him that we had no phone/internet service FOR 7 DAYS and this new modem was ordered by us, HE FINALLY INSTALLED IT and still wasn't sure what to do next because he didn't realize that new modem needed activated! Now he is telling us that another technician will come next day and work on the lines outsides but we knew we had to activate it and we did it successfully and the phone/internet is back to normal state working again. It only took about 7 minutes. Now the technician is still to come but like i said, he will work outside and he doesn't need us attendance. But wow!!!!! WHAT A HORRIBLE CUSTOMER SERVICE!!!!! AVOID THESE CROOKS AT ALL COST, the only reason im not moving right now is because i know that they will *** up once again and I CANNOT AFFORD TO LOSE ANYMORE TIME. Though, future i will for sure.
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Cons:
  • Inexperienced technician
  • Support representative too lazy process order modem
  • Technician never shows up 1st time
Reason of review:
Poor customer service, Order processing issue, Problem with delivery AND TIME WASTED ALMOST 7 DAYS

Preferred solution: Let the company propose a solution

Chirstina Mzz
map-marker Panama City, Florida

Bundle Service different end dates

I ordered a bundle service to include TV, Internet and Home Security.  This is the 21st month of a 24 month contract so I wanted information on removing the Home Security portion when my contract is up in 3 months. I was informed I have two service contracts for this bundle... a 2 year contract for TV & Internet and a 3 year contract for Home Security. How can you offer a bundle service with multiple contract end dates?I will be charged $770.00 at the end of my 2 year TV & Internet contract for the remainder of the Home Security contract.
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Cons:
  • Scam
  • Very upset
Reason of review:
Multiple contracts REALLY?

Preferred solution: Both contracts end on the same 2 year date

Daysy Xyi
map-marker Tacoma, Washington

Contract & Scam promotions

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My Husband and I have been with Comcast for 14 years. In may of 2014 we supposedly did a verbal contract.

We signed up for a promotion at the time bundle xfinity triple play $99/ mo. Since then it has gone up. Weve called and they always say end of promotion and used to help get our bill down. It keeps going up and up and so we call Comcast and they were extremely rude and laughted at my husband..

we are stuck with paying $210.00 until may... So we decided to go to the walkin office and were told no we are on contract until July and our payment will be $210 til our contract expires and could go to $230. Are you kidding me? I know I never agreed to pay this much and they never told us that when we bought the package...

I will never use Comcast again!! Once our Contract expires we are done.

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Reason of review:
Pricing issue

Preferred solution: Price reduction

Geonna Ehm
map-marker Houston, Texas

Service call nightmare

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First off, my employer pays for my internet access. Seven months ago Comcast came to my house for a service call. This time they decided to bill me for $99 yet never sent me a bill or contacted me in any way. Fast forward 3 months and they terminate my service because this bill has not been paid. I contact our service rep and was informed I needed to clear up the overdue charge before service could be restored. I call another number, eat the now inflated overdue cost, only to be told they still will not turn my service back on. I was told by an account representative that due to how long the bill went without being paid that he would have to basically create a new account based on my old one. I'm told that I have to sign a digital contract to tie the old and new account together. I then recontact our service rep and inform them what has been done per her instructions only to be told that I was told incorrect information. She says she will cancel the other contract and reactivate my old one. Now I am getting double billed and they have turned off my service again. My employer is paying their half, but I'm still getting billed for the contract that was supposedly canceled. When I contacted our service rep about this situation again I am told that she will try to get my service turned back on but I will have to probably pay for the last three months even though this is something that should have been taken care of on their end. Misled, lied to, and double billed. If I could get out of this I would.
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Loss:
$140
Pros:
  • Fast internet
Cons:
  • Poor excuses for bad service
  • Billing practices
  • No attempt to try and please us
Reason of review:
Problems with payment

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Bellevue, Washington

Comcast - Service Transfer Review from Bellevue, Washington

This is what happen to me: I very disappointed at the level of service given from yourselves and your company. I was supposed receive a phone call from you yesterday. However this doesn't surprise me as your company to this day has shown me they have poor communication skills. My name is C Slaughter I called in June wanting wifi as I heard you company services my area. Your sales rep advised me on your bundle package and how great it was. I already have century link for a land line but thought to bundle would be best. I signed up over the phone. Saturday June 27th your tech came out to install the phone, wifi, and security system. When he arrived he told me that since I still had century link installed that he could not install the land line with comcast until I cancelled with them. It was a Saturday and I was unable to do that. First concern the sales representative should have advised me on that so I could have made that happen. After all I called for wifi originally and he unsold me to phone and security. He knew I already had an existing line. So the tech installs the security and wifi. That night I go to use the alarm and it will not set. It shows one of the zones is open. I check I find the front door. Upon looking closer the front door will not shut all the way so it will not arm. I try to call comcast but am unsuccessful at 11pm at night. I am able to finally get the front door to shut finally but it will not lock the sensor is wedged in the jam. I did not feel comfortable moving it as I may damage the system and or send a wrong signal to police. It a great feeling to be in a new home and cannot lock your front door and or set your alarm. Next day Sunday they are closed no comcast available. Monday I have to work I sit on hold for an hour on my lunch break. I cannot wait any longer I have to go back to work so I have to hang up. Tuesday I try again I only have a half an hour break some thing unsuccessful. (Still cannot lock my door or set alarm while my family is away from house-horrible!!) By Wednesday July 1st while on my lunch break I sit on hold again I spoke with Sarah whom tells me after a 40 minute hold that she cannot cancel and will have to transfer me to someone else who can..... Really my lunch is now over I am VERY frustrated, I ask her to have someone call me after explaining everything. She has someone call while I am at work and and they leave a message. Again POOR communication the lady says on my voice mail that she looked over my account and there are no upgrades for my service the call is from A woman named Les (I still have it saved if you would like to hear it) So I get a chance to call again 7/3/15 after on hold for 35 minutes I speak with Janelle explain my whole story again... And she's says I'll have to transfer you to something who can help.... Story is getting old huh!! So I get transferred to Brittany who says they cannot have someone come out for two weeks to fix No no no two weeks to fix my alarm and my door that locked before you came and installed your stuff?!?! No!!! I obviously upset she puts me on hold and offers discounts... Really a discount will help my safety? NO no no Then on hold again and says oh it looks like we can come out in 7 days now ... No no no In fact never mind I do not want your security system please disconnect on your end and come to my house and take your product away I will go elsewhere. Brittany finally advised me she has canceled the security system and the land line (that I never had installed) A month later I am getting collectors calling from your company. What I canceled. They tell me no it is still active and if I can hold they will transfer me to billing. No no no I AM NOT sitting on hold again. So I go to your federal way location 8/13 and there is an hour wait, really? A representative advised me to come back at 8am in the morning for no wait time. So I do.... And I am told by Warren I need a manager to call me back and they are all in regional meetings. The representative also tells me he sees notes in the file that I have called in and have asked it to be canceled but he says no one actually did. The next day no call, big surprise right! Today after sending this email I receive a call from Brett whom was supposed to call me yesterday. I assume he calls from all the emails I sent to everyone this morning. He tells me they are sales location and don't usually deal with this type of thing. But will TRY to help me. He asks me a copy of there invoice that we signed when they took there equipment, it was a carbon copy hello they have the rest of it. I do not have time to drive it up to them. Is this how you represent your company? Wow I am appalled. My time is very valuable, I need this addressed. I don't have time to come to your store again. Sincerely, Carrie Slaughter Sent from Yahoo Mail for iPhone
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Reason of review:
Order processing issue
Anonymous
map-marker Bloomington, Illinois

Comcast Billing Department Review

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Horrible customer service, the worst of any company in the world in my experience. They pass you on from department to department, extended hold times, repeating the same set of questions and no one there had the authority to make any decisions except they can all accept payments.
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Reason of review:
Poor customer service
Anonymous

MOVER'S EDGE IS A LIE AND JOKE

I'm curious, yet I'm furious about something that happened to me over the weekend. I was blessed to close on my first built from the ground up home...yeah the american dream, well to make a long story short, I called XFINITY for the guaranteed mover edge Program, well this was a Monday, I was told that it takes a week for a new install, well the commercial was wrong, because it didn't mention anything like that, needless to say, my new house in which I've never slept in was broken into Christmas night. The house was ramsacked, stolen property, damaged doors. Although I have homeowner's, I feel so exposed. I'm suppose to receive the services today but I HATE XFINITY. After my break-in I called to get something by the end of the night, because essentially it was there fault, I spoke to 11+ reps, hung up on 3+ times, 1 call back, several lies, NO COMPENSATION, NOTHING, NOTHING, HELP HELP ME WHAT CAN I DO?
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Reason of review:
Poor customer service
Anonymous
map-marker Durham, Connecticut

Comcast Cable Review

Worst cable company ever! They took my favorite channel and told me it was another $18.00 to get it back. We pay $90.00 for basic cable. I wish they would go out of business.
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Reason of review:
Pricing issue
Anonymous

COMCAST CUSTOMER SERVICE EARNS THEM THE NAME COMCRAP

Worst Customer Service ever. Incompetence beyond bad, rude people, put on hold forever, talk over you, don't listen, billing issues month after month despite what they promise, no accountability spend days calling to not get through to anyone, put on hold disconnected. How do they exist? Told the rep they were not listening and when i finally get through the next one told me my services were cancelled. WTH! Our entire association has had problems with them for years on end.
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Loss:
$1000
Cons:
  • Billing practices
  • Rude people
  • Clueless people
Reason of review:
RUDE customer service, continued billing and service issues

Preferred solution: Price reduction

Anonymous

Constant technical problems. bad customer service and ca

At least 2 or 3 times a week my cable TV channels go out for hours. internet also. What is up?? I believe the wording is "comcast is experiencing an ISSUE. I dont care about thier issues!! why should I pay for such terrible service.Do C C care that, Im having an ISSUE about service. not to mention just RUDE. customer service. I have had cabe tv all over the count, never had problems. It is very scary that Comcast, a technical company, has so many technical problems. Humm, where are all the teckies,and genious working? Not at COMCAST!!
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Reason of review:
Poor customer service
Anonymous
map-marker Philadelphia, Pennsylvania

Comcast Triple Play Review

Kings of incompetence and masters of bait and switch. I ordered the triple play and twice they put it through as a double play. They still haven't hooked up my land line 3 weeks later and now they want to charge me more $$$$$. I've resisted but now I see FIOS on the horizon.
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Reason of review:
Problems with payment
Anonymous
map-marker Villanova, Pennsylvania

High billing ,poor slow speed

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This service was very bad for business. The modem was supposed to be special by booting at certain times for good quality service but all it did was kept interrupting my internet and cutting my signal out. This service was over 90 $$$$ a month and i have found the regular service speed is faster or just as fast for 55 to 60 $$$ a month. Also very important to be careful of the cancellation policy which i never asked or checked and also they never mentioned too me in the beginning.When i cancelled the service i was charged over 1000$$$ because i was charged 75 % of my monthly bill remaining for my 2 year agreement. this was the break down= 75% of 90$ =67.50$ (67.50$ x15 months=1005.00$) i owed over 1000$$$ just to cancel my business service. please think about this service before you agree. Maybe your small business is better off using regular internet service even a discount deal from Xfinity as i do now it works out great.
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Loss:
$1000
Cons:
  • Poor excuses for bad service
Reason of review:
Pricing issue

Preferred solution: Price reduction

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