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Comcast Cable provided the worst techical service I have ever gotten

My main cable line fall in the middle of the street on May 5th and here after calling both Pepco and Comcast to determine who the line belows to. Pepco was the only one that came out right away and treated this issue as an emergency. Comcast on the other hard non caring and lazying approach to this issue was very disturbing to me and the fact that they only can send a technical out the next business day to fix a problem like this is just unacceptable to me. The Comcast Techician even had the nerve to call and say he was on 30 minutes away and end up showing up a hour later and the wire of course started to hang back down in the streets causing traffic to drive with caution until the problem was finally fixed. Comcast Customer service really needs some much needed improvement from the basic employee to even the supervisory level. I'm so discussed with them over all. Eric (Capitol Heights, MD Homeowner)
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1 comment
Some G
#283399

I agree. I still don't have a working cablecard in my TV after half a dozen tries.

I gave up after last time, when their "technician" (who looked like he was on work-release) spent half an hour sitting on my floor with my tv's owner's manual before leaving because he had a party to get to. I could install it myself but they refuse to send me one.

ID
#236192 Review #236192 is a subjective opinion of poster.
Location
Gaithersburg, Maryland

Comcast Complaints

i am mad that they sell your name and number to marketing list after they talk you into getting their phone service. i called to complain and was told that i would have to cancel my service for them to stop. i told them to take their service and shove it where obama dwells. i was also told by a "headend tech" that their dvr boxes have minature cameras in them and that comcast is recording customers without their knowing it. He said that it is a program that was authorized with the homeland security act. he showed me what could of been a lense that looked out thru the front of the dvr. all i can say is that i am leary of comcast
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2 comments
Anonymous
#944878

I very upset consumer of Comcast regarding the bill for $288 in which my husband & I have been

calling since 2/7 - 2/11/15 still not resolved been going up for months. everytime we call get put

on hold many times.

talk to many people and they laugh at us or say they cant do anything. now

they want to hook us into a contract reduced to $188 without the major movie channels.

What kind

of deal is that? I will not recommended to all my friends and family to get this cable no matter what.

Finally we spoke to a "Brad" at Comcast say he is incharge do not need a supervisor to talk to us he laughed at us, then told us to speak to someone else and hung up...

Anonymous
#324896

Sick puppy.

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ID
#236144 Review #236144 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey
Loss
$35

Comcast - Misleading info about prepaid visa on sign up

When signing up online, they offer a prepaid Visa of varying amounts depending on the service you select. After 3 month, no card had arrived, when I inquired with CS about this, they said you have to be a customer for 1 year before you get it, and cannot have a late bill. This was never mentioned when I signed up. If you look on their site, the only requirement is that you sign up for a 2 year contract. I said fine, I'm switching to Fios, they then gave me a bunch a cr-p about signed contract, etc., which I never signed. I ordered online, never saw a contract. They lie, they deceive, they overbill and then they harass you.
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ID
#235800 Review #235800 is a subjective opinion of poster.
Location
Manassas, Virginia

Comcast - BMV IDIOTS can I get a yeah!

Well the *** idiots strike again. Left work early to take my daughter to get her learners permit. Closed! Not open on mon., closed early on sat.,closed for every holiday and paid. The sign read closed today for primary election, *** what did they do to need off work. Not to mention the bmv was 15 miles away, gas is 4.15 a gallon, and i missed some work. Dont they work for us? Why do we have to chase these punks, by the way did i mention they told us mon. they would be open until 7 tuesday. Who and what is making rules, oh thats right they all went to COLLEGE!!!!!!
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1 comment
Anonymous
#284987

once again if they are so bad why dont you drop them. You act like you are gods gift to the world. Dumb Dumb Dumb

ID
#235706 Review #235706 is a subjective opinion of poster.
Location
Washington, Indiana
Loss
$180

Comcast - Slow internet connection

At first I was patient enough with the constantly slow internet connection. But this slow connection is getting slower and slower each day and I cant play any online games at all. I've tried to call comcast and they promise that they going to fix it, but its not fixed yet until now. Their bills are getting higher and higher and yet their service is getting poorer and poorer. My friend also has the same problem with me and they only give empty promise to fix the connection. But what do we got until now? Nothing! Comcast never care about customer they only want money.
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3 comments
Anonymous
#295711

Sometime in may Comcast installed something outside that they claimed was supposed to make it easier for them to access the cables buried in the ground, ever since then performance has been *** I went from being able to stream HD movies from Zune flawlessly to having them constantly drop into poor quality mode due to apparent interruptions in connection speed, I shut down all other computers to make sure there was no other activity. Really sub bar quality lately.

Anonymous
#284568

I totally agree -- Comcast is driving me CRAZY. I pay 60/month, internet only. The rest of the nation is getting 9mbps download times and I'm getting about 1mbps (or lower).

WTF Comcast????

Anonymous
#282785

:( Yes! Comcast is running so slow today that I searched it on google and found this site.

I cant even get my emails.

When I asked them to lower my bill ($200 triple play)they said they couldn't help me. I'm switching to AT&T ASAP!

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ID
#235705 Review #235705 is a subjective opinion of poster.
Location
Seattle, Washington
Service
Comcast Internet Service

COMCAST

I subscribed to Comcast, and is now confronted with a 25% increase in my rate. This is partially due to a package which has ended, but I have no other choice if I want internet and television coverage. I think I am being held hostage by both Comcast and Union Place, and cannot exercise my right to choose freely. Union Place does not offer VIOS or will allow the use of Satellite dishes at the Franklin apartment locations. If Union place cannot offer an alternative, then they should negotiate a special rate with Comcast for its residences. Your "right to Choose" law is being ignored, since, I was told a year ago that VIOS would be installed, it has yet to be done. I my opinion, Comcast is locking out competition by subsidizing Union Place in some way.
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2 comments
Anonymous
#284284

The reason other comapnies do not come into an area already serviced by another, is because they would have to lay down their own infrastructure. They do not see this as cost effective because they now have to find enough customers to cover the expenses to make it worth while.

As a former Comcast customer I believe that any company is better than Comcast. I am lucky that my apt complex allows satalite so i went with dish network for tv and windstream for internet and bundled them. Comcast is horrible and their customer service is just as bad.

2 months after i turned in their equipment they were still calling me telling me i needed to turn the equipment in. HORRIBLE COMPANY!!!

Anonymous
#282713

Similar situation happened to me. The best thing that I did was completely get rid of comcast.

Many wireless providers supply hot spots or thumb drives with 3g service. We chose this option and while it is just as good as Comcast, it is also cheaper.

This could be an option for you also. I know how you feel they have a monopoly where I live also.

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ID
#235619 Review #235619 is a subjective opinion of poster.
Location
Milford, Massachusetts
Loss
$100

Comcast - Keeps over charging me

comcast gives you credit then the next bill it is back on there, i have to call these *** holes every month about this and i am tired, they make enough money to give every one a break and set price but nooooooooo they want to get as much as they can. i wish someone else would start a cable company, if we stick together and boycott them maybe then they will pay attention, very pissed customer!!!! it is so sad we have to pay to see tv, and when service sucks they want you to pay, that is bull!!!!
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ID
#235447 Review #235447 is a subjective opinion of poster.
Location
Chicago, Illinois
Service
Comcast Tv Service

Comcast - I am filing a complaint against all of you losers!

I can bet that all of you people have either chronically not paid your bills or have expected Comcast to continue to "give" you all the promotions they can. Isn't one year enough for you, or do you feel ENTITLED? Apparently, you fail to see the other side of as story and know only your own. There is no cable company out there that would even consider a second or in some cases, three separate promos. I'll bet you are the same people who are complaining. If you changed companies, you will complain about them too, for reasons you yourself cause.
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3 comments
Anonymous
#600850

I have a business internet service in Englewood, Fl. In a failing economy, the business failed and was closed in October, 2012.

I was told by Comcast that I could relocate the service. I accepted that even though the business did not exist anymore. Now I have relocated to upstate NY ( for employment reasons, where comcast does not provide any service. I originally was told "if you move to an area Comcast does NOT provide service, we ( Comcast ) will cancel the contract, with NO termination fees".

They now state that I must buy out the entire remainder of the contract. This would be the final straw to send me into bankruptcy. I am willing to be responsible for my debts, however paying for a service that cannot be provided to me, seems like a scam. I guess that is how Comcast got so big, by screwing the small business person.

Did everyone forget what built this country? ANY help would be greatly appreciated

Anonymous
#289242

i agree with Anonymous a company cannot make money on promotion alone. As for you calling people Losers u should know that anyone who call names suffer from low self-esteem and misplaced self perception

Anonymous
#286876

To anonymous who wants to "file a complaint"

So, out of curiosity which Comcast office do you work for? It's a well known fact that companies like Comcast hire *** who troll internet forums posting phony testimonials or ripping customers who complain about their company. They are pathetic. These people lie outright, all for a measly salary at the expense of any moral character.

What's even sadder is that their children will grow up to be just as worthless and pathetic.

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ID
#235154 Review #235154 is a subjective opinion of poster.
Location
North East, Maryland
Service
Comcast Internet Service

Comcast - Customer Service = None

Recently upgraded to the business class because we were being throttled on our residence level. (Understandably. We were in fact going over the limit.) However, ever since the upgrade, our connection has been inconsistent. One minute we will have a connection with 10msp (ping), 50megabits down, 10 up (Which is a good connection). Run that SAME scan 2 minutes later, and we have 250 milliseconds ping, 1 megabit down, 1 megabit up. (This, is a *** conection.) I have called Comcast to have them come out and take a look. The appointment was made, but the Technician did not show. I called the next day and sat on hold for 40 minutes before hanging up. I am so unsatisfied with this ***, but I have no choice. Comcast has the best speeds to offer for my block, but they are so inconsistent that I can't help but want to BEG a company like Utopia to come out to our area. To say I am extremely unsatisfied would be an extreme understatement. Comcast, you genuinely suck. I give your "Customer Support" a 0/10
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1 comment
Anonymous
#280978

If you would like to cancel your service with Comcast and you don't want to pay the cancelation fee just cancel the credit card you used for the account. Tell the bank you lost it and get a new account number.

This will stop Comcast from charging anything to your old account.

The return the equipment.If this service is not older then 30 days you have the right to cancel the service with no extra charges.... And don't get Clear Internet they suck as to speeds and connections, I know I have there service.......

ID
#235046 Review #235046 is a subjective opinion of poster.
Location
Provo, Utah

Comcast - Poor poor poor service

I wish I could use someone other than Comcast, but I do not have a choice. Darn monopolies... Bad customer service... very expensive ... poor quality of service and no refund on outage. Technicians are either very late or never show up for appointments. I have been a customer for 5+ years and yet my service charges always go up. I have asked multiple times on help to reduce bill. I have internet + basic digital cable --- my bill is $156/month. I don't have phone, no DVR, no on demand, no HBO....!!!! Totally frustrated and I wish I had a south or west facing condo to get Direct TV or Dish
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1 comment
Anonymous
#280827

Ask to speak to retention they won't offer anything unless you ask, and if a CSR won't give you credit ask to speak with a Supervisor.

ID
#234806 Review #234806 is a subjective opinion of poster.
Location
Chicago, Illinois
Service
Comcast Tv Service
Loss
$150

Comcast Billing is Always Incorrect

Comcast has the worst customer service and trying to get somewhere with their chat reps is useless. The billing is ALWAYS incorrect. I'm supposed to hair their "blazing speed internet" @ $29.99/month plus $5.00/month modem rental but the bill is always $40 some dollars or above. I've even contacted their escalations department and they are just as bad!! I was even promised a wireless router from them when I signed up, I was told I just have to order it online, I did that same day my service was installed. I was promised it in 3-5 days, it took a month to get to me!! Eventhough this all happened back in January, I'm still upset about it and when I saw someone else's complaint about Comcast, I just had to share my experience. There should be a law about treating customer with such disrespect!! And no one ever even apologized, not even at the escalations department!! Any apology goes a long way Comcast!!
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ID
#234594 Review #234594 is a subjective opinion of poster.
Location
Coraopolis, Pennsylvania

Comcast is a Fraud & a Waste of Time & Money

FYI - Comcast Personnel get their service for FREE for those who do not know this. And Watch They lie to you about those 1.99 boxes which is you get three and then you get charged after the 3rd box. Also The box that was 6.95 well now its 9.99 it get channels like the big boxes. but it small and no has no time signal. I had the TV and Internet service never really had to much problems. UNTIL I got the phone service all heck broke lose. I have had the service for 3 months and the service is bad. The call logs are not up to date and the message get crossed. Example I had a message so I went on line to hear them well the call was my husband and not DHL service and I had another call the was the same way. I have had Comcast out here almost every week. And Cooperate involve but the issue still remans. All I hear is the engineers are working on it and it a state wide problem. OK if that is the case get your so call top notch engineers and get the problem fix. Its bad enough The 2nd line you have basically nothing 11.99 a month unless you want to pay 22.99 and get the feature you get from other companies for less!
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1 comment
Anonymous
#280828

Comcast's employee cable service is not free it is discounted so the agents can assist customers with products and services by having access to it. The only difference with the 2 types of phone packages is long distance and voicemail, the cheaper of the 2 does not have long distance and voicemail, check with your local competitors and see what you get for 2 phone lines with unlimited long distance, voicemail and caller ID before you have a fit!

ID
#234588 Review #234588 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey
Service
Comcast Internet Service
Loss
$40

New comcast rip off!

I recently called to add HBO to my cable and what they failed to tell me (until I got the bill) was that there is now a $5 "change of service" fee! So, in order to add things, anything, to your cable/phone/internet with Comcast, they will now charge a fee to charge you more! I know it doesn't make any sense so I asked to speak to the supervisor which the rep refused to let me speak to stating he would have to put in a request. I have not heard back yet but I am requesting to have the fee removed as I was not advised at the time of the change. FYI - the rep stated there would be no charge to remove features, just to add them.
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ID
#234355 Review #234355 is a subjective opinion of poster.
Location
Atlanta, Georgia
Loss
$5

Comcast Failure to Install

Comcast service really sucks. I scheduled transfer of service and was given 4/23/11 between 2-5, Comcast showed up 3 hrs early without calling. Installation could not be complete due to wiring issue. Comcast contractor called to schedule completion installation & told me date was Mon., 4/25 between 8-11 am, I told him I would have to *** work without pay & agreed to that date & time. I called 4/25 @ 9 am just to check and was told my appt. date & time is Tues., 4/26 between 2-5 pm. I wasted my whole day without pay without even a phone call. I have called Comcast numerous times & online chats with no offer of any compensation for my inconvenience. I am seriously in need of another cable provider.
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2 comments
Anonymous
#291802

I had to make 8 appointments and 6 of them were cancelled by Comcast with NO notification to me. This seems to be a common practice with Comcast with no regard for the customer. I have notified my State Public Service Comission and I suggest others do the same.

Anonymous
#279525

They were supposed to show up at my house today between 5:00 and 7:00. Never called, never showed.

I called at about 6:30 to find out where they were and I was told the service call was cancelled. When I asked who cancelled it, they said the tech called and there was no answer, so he cancelled the service call. I asked what their protocol is - the techs are supposed to leave a voice mail with details regarding confirming or rescheduling - I received no call and no voice mail. We're sorry, he can come tomorrow.

No, I have to work tomorrow. After a half hour of battling with two different service reps, I finally had to settle for Saturday - a full week after I called with the complaint to begin with, because I can't take any more time off of work this week. They are the worst service provider out there.

I have phone, internet and cable with them, and I am treated as though I am annoying them and taking up their time whenever I need assistance. They are awful.

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ID
#234221 Review #234221 is a subjective opinion of poster.
Location
Atlanta, Georgia
Service
Comcast Installation

Comcast used my personal cel# as the primary Account tel#, w/o my permission

comcast used my personal cel# as the primary Account tel#, w/o my permission. they intentionally locked me out of my account by setting it up for me using my cel#, not telling me that my new comcast ph# is NOT the number to use to register an account online, which they already registered! then I needed a 4 digit pin to reset my comcast email password, but w/o the 4 digit pin I needed to go home to receive a call on my comcast land line to reset my email password!!!!!!! ludricous! the dvr is totally useless because it says 0% capacity even though I was allowed to schedule recordings of several TV shows
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ID
#234205 Review #234205 is a subjective opinion of poster.
Location
Sacramento, California
Product
Comcast Account