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Lied,to get me to sign up for comcast/with gift card offer

i was offered a 300.00 dollar debit/gift card offer when i sign up for comcast, it's been 6 months now and after (3) attemps as well as visiting the office on fruitville rd, and the promise that someone would contact me, it's hasn happen yet...yes, i am pissed, and want to drop the service, comcast cant keep their promised, then why should i, and pay on time every month...so i'll drop the service at the first oppotunity i get,and if they expect early termation fee, the can wait for it, but chances are they'll never get it...i'll ignore them like i'm getting ignored....
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Review
#363956 Review #363956 is a subjective opinion of poster.
Loss
$300

Comcast is the WORST TV/Internet Provider I've Ever Used!

I've been with Comcast for three years. Over that period, they have not ONCE gotten my name OR my address spelled correctly, although I have tried multiple times to get the error fixed. About six months ago, my billing date suddenly changed from the beginning of the month to the end of the month. I only get paid at the beginning of the month... I tried to get their billing department to change the cycle so I would get billed at the beginning of the month, and they said they could not do that. So I had to call EVERY MONTH to get an extension so my service wouldn't be cut off before I could pay the bill. A few months ago, they started claiming I was 3 months behind on my payments. I consulted their billing department about the matter, making sure to state that I had receipts that I could show them to prove I paid for those months of service. They refused to make any changes or even check out my receipts. It took an email to corporate threatening to sue before they fixed the error. To add to the problem, half the time my cable TV didn't work, and my supposedly 25mbps internet often crawled even when loading simple webpages. For a long time I thought it was my computer, but then I found out AT&T worked fine with it. I guess cable companies never change their stripes... always overloading the shared box with more users in the area than they can really handle... But here's the real icing on the cake. I quit Comcast for AT&T. I called them and told them that I wanted my service disconnected, exactly why I was ready to quit my service, and also inquired as to the time limit to get the equipment turned in and pay my last bill. The very next day a Comcast billing representative called me to inquire as to when I was going to pay my bill. I explained to her that I did not want the service and that I had already talked to someone from billing the night before about payment, and hung up. This is what she did (evidently pissed off about me hanging up on her)... She turned my overdue bill in to a collections agency. The bill was only a week overdue, and my service hadn't even been disconnected yet. But she told the collections agency that the bill was over 50 days due. The same day I hung up on her, I got a call from the collection agency asking about payment. Of course, I called billing again about it. At first, they didn't even look at the notes on my account, and started to go in to the whole spiel about "sorry you don't have service right now but your bill is showing as overdue...". I had to remind the rep to look at the notes on my account... after which he was apologetic and promised to escalate the issue because it was obvious that this bill was not overdue enough to require the intervention of a collections agency. I am SO fed up with Comcast. There should be a class action lawsuit against them or something...
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1 comment
Anonymous
#687587

Hands down Comcast is one of the worst service provider ever. I have never felt this bad to comment over the internet. I DO NOT RECOMMEND COMCAST TO ANYONE.

I spoke to a comcast agent to get internet connection and finalised the price. I was told that the router and cable would arrive in 2 business days and it took 20 days to get that, that too after calling the agent for nearly 8-10 times.

As such she said, she will waive the connection charges. The guy comes and connects the router, sets up, internet works. Next day it stops working. I was already frustrated, to that end, I had to call their technical support service 7 times (not a made up number) as not one guy could fix it. The worst part is they connect to xfinity service department and they say that i have to take signature support service without which internet will not work. No one tells me why i have to take this service. xfinity service i was told would cost $5/month and when i received the bill it was showing 14.95/month - a big scam. I tried calling comcast billing department to resolve this issue, having only said that I have to contact xfinity billing service.After arguing for 30mins, I asked the person to connect to her supervisor. She just hangs up the phone...

Review
#363661 Review #363661 is a subjective opinion of poster.
Loss
$102

Comcast is overcharging and will not rectify my bill.

I live in a community that provides TV cable service, so I did not pay a Comcast bill. Then I got an HD box. A few months ago Comlcast starting charging me for a cable box I never had. When I complained they "wrote a ticket" to investigate. They now tell me that it will take 90 days to resolve and in the mean time they will continue to overcharge me. When I asked the service rep to speak to a manager I was refused. When I asked for the email address of the group that was looking into my complaint, I was refused.
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Review
#363076 Review #363076 is a subjective opinion of poster.
Loss
$80

Comcast Suxs Ballzzzz

I thought you might get a kick out of this one. I called Comcast to report problem with my TV, some of the channels weren't working. So after going through some menus the phone system asked if I want to participate in the survey, so I said yes. So the system says 4 minute hold, then 45 min later I just gave up and hang up the phone and never talked to anyone. About 5 min later the Comcast calls back to do the survey how satisfied I was with the resolution. You can only imagine how I felt !@#$%^&*().
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Review
#362508 Review #362508 is a subjective opinion of poster.
Loss
$102

Comcast in Terre Haute, Indiana - No service

My internet service went down Sat night. No tech available until Tue. My family needs the phone to call if we need to call 911. There are children in the home, my sister is sickly and has heart problems, you think com-cast/ X whatever!!!! They just don't care about their customers, but there will come a day when you will need us. I hope you get your act together, you should have someone on call to fix the problem. When someone dies and you are hit with a class action law suite then you will feel the same way we do......we willl not care!!!!!!!
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1 comment
rumplefiveskin
#580411

I agree that your situation stinks. If Comcast is your phone provider, they would have had a tech there within 24 hours.

In most cases it's within 12-18 hours.

The law is 24 hours as well. If you have Comcast Internet and lets say Vonage for your phone service, then Comcast is not liable for the inability to call 911 since they are not your phone carrier.

Review
#362422 Review #362422 is a subjective opinion of poster.

Comcast Dvr Auto Correction Is Terrible

A few years ago comcast changed how their dvr's fast forward and rewind. Now the have this horrible delay, that adds or subtracts time to what your eye actually sees on screen. It is ruining sporting events, particularly football, the most popular watched thing in America. The customer is basically left having to watch in real time (defeating a major purpose of a dvr) or risk seeing a touchdown or 3rd down conversion happen while being fast forwarded (one must actually fast forward past the occurance the allow for the idiotic subtraction of time to reach the desired point in time one wants to view. And even then it's just a guess that is often wrong). Absolutely atrocious change to make, that has upset many customers. COMCAST NEEDS TO CHANGE THE FAST FORWARD/REWIND FUNCTIONS BACK TO THE PRECISE WAY IT WAS, STOPPING EXACTLY WHERE THE EYE SEES IT AND THE FINGER PRESSES THE BUTTON.
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1 comment
Anonymous
#577590

The new way u go through viewing more viewing times used to b fine now with this new update is horrible Comcast sucks

Review
#362016 Review #362016 is a subjective opinion of poster.

Comcast Cut Off My Email Account

Going through an ugly divorce. However, soon-to-be ex-hubby did one good thing. He filled out a form from Comcast and provided a copy of his drivers license authorizing me to change the family Comcast account into my name. So I went down to the local Comcast location, with the necessary authorization paperwork and switched the account to my name. My big concern was if I could keep my current email address, old messages and address book -- no problem says the Comcast representative. I came home, activated the new service, and after speaking with a Comcast customer service rep by phone, was able to access my old email account. Everything seemed fine -- I even got a bill for $80 from Comcast in my own name -- then two days ago I suddenly couldn't access my email account. I contacted Comcast and at first was told that it was all just a silly glitch and would be quickly repaired -- but soon I found myself being transferred to another customer service rep, then a technician, etc. Apparently there was no information in my account record about the authorization forms I had submitted to the local Comcast office allowing me to make changes on the old account so Comcast cut off my email account. To turn the service back on I would have to go back to the local Comcast office and start all over again. When I pointed out that I must have submitted the necessary forms, had the proper authorization, to make changes on the account in the first place, the Comcast technician told me to have a nice day and ended the online chat.
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Review
#361848 Review #361848 is a subjective opinion of poster.
Loss
$80

Comcast Worst Internet Ever

Absolute WORST internet I have EVER, EVER HAD. INCLUDING DIAL-UP. For the past *MONTH* I have been getting constant disconnects, the internet being down for HOURS on end, and every time I call these people they take me through the same BS steps "Oh, did you reboot your router? Did you unplug your modem and then plug it back in?" Of course I did. I'm not a ***. I KNOW how to troubleshoot. Every single time I call them it's like they have forgotten the dozen previous calls I've made. Yes I rebooted, yes I cycled the power, yes, yes, yes, those solutions DO NOT WORK, figure something else out. FIVE times. I have called them FIVE TIMES about this and so far they have only temporarily fixed it every single time. They have talked be into buying a 180 dollar router. They have talked me into replacing my modem with one of their modems - and that made the problem TEN TIMES WORSE. I have a technician coming to my apartment YET AGAIN this Saturday to "fix" it again. I highly doubt it will do anything, as it hasn't done a *** thing every other time they showed up to "fix" it. I am not impressed at all with this company. I pay FOURTY DOLLARS A MONTH for internet that BARELY EVER WORKS. Terrible service. Terrible problem solving. I will never use Comcast EVER again. I have found another provider in my area called Windsteam (I can't stand Centurylink) and I will soon be switching to them. Never choose Comcast. Ever.
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Review
#361489 Review #361489 is a subjective opinion of poster.
Loss
$40

Comcast has the worst customer service!!!

Comcast has the worst customer service for so many reasons in my book..they are: 1. There IVR routes on around and makes on listen to all kinds of advertisements to report technical difficulties that can't be fixed over the air 2. There wait time is horrific. Today I spent 45 minutes on hold to speak about two different situations, my bill and my service changes 3. They knocked my heat pump out of service during the hotest time of the year, I had to take a day off work for their contract to fix the issue and they wouldn't even reimburse me for the time. The said I was paid. I had to take vacation...did I want to spend my vacation time in 110 degree heat waiting for their contractor to fix the issue. 4. Before the heat pump issue I had awful service issues, pic tiling for weeks and weeks and they sent out several techs to fix it and no help. The finally ran a new cable for me and my neighbor only to knock out my heat pump and left unused cabling stapled to my house. They are awful in my book for customer service and for technical help. 5. Plus to change service they lock you into a package like the cell phone companies charging you with a penalty fee if you change service. What if you have to move? Again, awful customer service!
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Review
#361239 Review #361239 is a subjective opinion of poster.
Loss
$250

Comcast customer service is dead

As a small business owner, we were trying to save a few dollars by switching our phone service to Comcast. Comcast came to our location to perform a Pre-Installation inspection. A few days later, they came out to switch over the phone lines from AT&T to Comcast. After about 2 hours, they started switching the lines over. We were told that the lines would be dead for just a few minutes. This was in the middle of a busy day, but since it was only going to be a few minutes, we told them to proceed. After 20 minutes, we started to get nervous. We asked them what the problem was. The Comcast crew said that they couldn't find the main phone line. We have a PBX phone system and they weren't allowed to touch the PBX system so they said there was nothing they could do. They said we needed to have an IT person on site. I would have thought they should have mentioned this in their "pre-inspection" but we were never told that was required. As they were walking out the door, we asked them what they were going to do about our dead phone lines. They said they called their manager and he didn't pick up. They there was nothing they could do and told us to call AT&T to switch the phone lines back. They said they couldn't call AT&T because they aren't the customer and they don't have control over the numbers. And off they went to their next job. For the remainder of the day, we made many anxious phone calls to AT&T to get the phone lines switched back. Day 2, we were able to receive calls on our main number, but not the other lines and we could't make outgoing phone calls. We finally had the phone lines forwarded to 1 cell phone. With only one phone for the whole company, this was becoming a nightmare. By the end of day 2 we thought we had most of our lines back, although we could't use our credit card machine to process orders. The following day (now day 3) on my drive into work, I got a panicked call from an employee that all of our lines were down again. We immediately called Comcast again. They again said that this was an issue with AT&T and that there was nothing they could do. I called AT&T and they said that we should have someone from Comcast call them directly. They have a special line set up just for this situation. I called Comcast and eventually when I was able to get someone on the line, they said they couldn't help and they wouldn't call AT&T to find out what the problem was. After 7 hours of back and forth, it finally came down to a future installation date that Comcast had set up to come back and try to switch the lines. They hadn't cancelled that appointment in their system and so AT&T couldn't take possession of the lines back. Comcast did absolutely nothing. Once they left, there was absolutely no effort to take control of the problem and help us manage it. After, this was all over, I told them I wanted to drop our phone line at our other location. They told me that there would be a cancellation fee since the phone lines at that location were only recently set up. And that is the end of the Comcast nightmare. No help from them along the way, and no offer to waive a cancellation fee as compensation for our frustration for being without phones for 3 days.
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Review
#361231 Review #361231 is a subjective opinion of poster.
Loss
$50000