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Comcast left me without my land line

I arranged for Comcast installation. They said they would contact to have my phone # ported over, and I did not have to do anything. This was two weeks prior to installation. On the day of installation, they said the process was not finished to port the telephone number. They indicated they would complete it and call me back. No phone call. I called and Comcast said I would have a telephone in 24 hours. Three days later I still do not have a telephone, which is crucial to working from home. I called and said now I won't have a telephone for 5 more days (a total of 7 days). What's going to happen on day 7? Will they tell me 10 more days for my telephone service. I'm not impressed with their service!
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3 comments
Anonymous
#306981

Comcast also lost my number I had since 1997....so I requested a new number wich they looked up and said was avilable and will be in in "24 to 72" hrs....a week later...no phone number...I call back and they tell me the same thing....today I call back (4days later) and I tell them if it's not on by the end of the day, they can remove phone service from my tripple play and I will get the phone service that only cost $19.95 a year! They assured me it will be active in 2 to 5 hours....it better be or I am going to march right into their office and demand they remove the total cost of the phone service from my tripple play package and lower my monthly bill! They are not very professional at all and their "Comcast Customer Guarantee" is BOGUS!

Anonymous
#294559

I had a similar problem with Comcast when trying their VOIP Phone Service. Totally Unreliable, they lost the phone number I had for 30 years, gave me same excuses about porting the line over.

Spent hours on the phone with them and finally told them forget it I want my " Real " telephone Co. back.

Compared to Comcast phone service, the old Copper Phone Lines never sounded so good...and... they are much more reliable.

Sherry
#294162

that all depends on who you are porting your number from. some an take up to 14 days. the number still has to be active also.

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ID
#240923 Review #240923 is a subjective opinion of poster.
Location
Hanford, California
Service
Comcast Installation

Comcast - They are a scam

i just moved into my new place and i paid comcast 72 dollars and they told me my cable will b tranfered and on the next day and they sent a tech to turn it on from outside and my cable is still off and i am pissed off because i got cable for my kids to wacth more cartoon and we moved to a new area but my cable is off nand i am extra and very *** because the tech didn't come in to check my cable and he was park right at my door and i call comcast back they told me that i would have to pay for a tech to come back out abd that's what make me extra *** i jus move in who havemoney to pay a tech take comcast cable out my city
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ID
#240894 Review #240894 is a subjective opinion of poster.
Location
Overland Park, Kansas
Loss
$72

Comcast - Bad service

Comcast is the worst. I've had technicians out 6 times to fix either tiling or audio cutout. After 4 different boxes and a variety of other maneuvers they said I need to relocate the cable coming in to my TV. I made an appt. and they never showed up. I have the protection plan and now have another appt where I will be charged $21. Yeah I'm going to finally look into satellite. Why doesn't anyone do Anything about Comcast? I don't know 1 person who is satisfied. They have a monopoly in Minneapolis so I'm kind of stuck.
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3 comments
Anonymous
#319811

omcast needs to be shut down ! This is discusting service.

3 times I was told some1 will be there today no 1 ever showed up. Absolutely no excuse . They should be shut down.

Be prepared for a disaster and *** when dealing with Comcast! 4 days without service!

Anonymous
#294560

They are more interested in selling their services than maintaining them.

Sherry
#294164

i know that Comcast has alot of problems. i work for the company, and would not want thier service.

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ID
#240766 Review #240766 is a subjective opinion of poster.
Location
San Francisco, California

Comcast Has NO Customer Service!!!!

Let's get over the fact that Comcast service is mediocre at best. It has been over a year now that Comcast customer service can't even get my home address correct. Ironically enough, their Accounting department has no problem cashing my check each month so it seems they have it down just fine. As a result, they have created 3 different ficticious accounts and counting, creating erroneous charges including cable boxes I don't have and stating I need service calls to fix my equipment even though my equipment works just fine. Each time I'm on the phone for an hour plus going through the managers to get to a supervisor (which they never want to get on the phone) to correct having no service for a day at a time and ultimately, erase the accounts they made up!!!! This month alone I have spoken to 8, yes count it 8 supervisors alone. All who have promised that the issue is resolved, who don't take the time to go through the logs to actually take care of the problem, which they created in the first place!!!! It is amazing they are still in business.
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ID
#240435 Review #240435 is a subjective opinion of poster.
Location
Sherwood, Arkansas
Service
Comcast Customer Care

I hate Comcast!!!!!!!!!!!

I hate comcast so much they have disconnected my service twice and each time I had to wait days for them to get my service back on. NOw its running slow or not at all and I cant even get a tech to answet the phone!! I am sick of this company my email is bnice27886@yahoo.com i am willing to join a civil law suit or just a online protest of the company. Anything just so people will know how much this *** *** company sucks!!! *** we can even go to the owners house and sit there until we get better service!
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ID
#240213 Review #240213 is a subjective opinion of poster.
Location
Mount Laurel, New Jersey
Service
Comcast Internet Service

Verizon DSL Faster than Comcast Xfinity ! Poor Service

My internet went out after a thunderstorm. I call Comcast and they tell me my Modem may be bad but they can not replace it for 5 to 7 days, it is a Comcast Rental Modem. I ask if I can go out and buy my own and they said yes. I go to nearby Staples and for $100 I come home with new Modem. Hook it up in a couple of minutes call Camcast and they set it up. Worked for 20 minutes then no internet again. I call Comcast again and am told the service is off for maintenance and it would be back in about an hour. It never came back. I call Comcast and now they tell me it is because fiber optic cable is being put in, Fiber Optic was put in here over 5 years ago ! Comcast schedules appointment for a tech to show up 8AM to 12 Noon on Monday. No Show ! Then I am told tech will be here between 11 AM and 2PM, once again No Show, then they tell me 2PM to 5PM. 5:05 PM a tech arrives and confirms no signal for internet in my house. He checks out on the pole on the street and No Signal. Tech says he can not do any more and would have to refer the problem to " Line Maintenance Dept. Meanwhile, first thing Monday Morning I call Verizon and inquire about getting $19.95 / Mo DSL. We discuss various plans they have and agree on what I wanted. They shipped me the modem & filters overninght got them the next day. Tuesday I get a call from Verizon that my phone line is ready for DSL and to go ahead and do the self install kit. About half an hour later I am on line with Verizon DSL while I am still waiting for Comcast Line Maintenance Dept to repair the cable in the street here ! It has been One Week since the problem with Comcast began and I am still waiting ! I'd suggest anyone with Comcast Internet, if you are ny kind of serious internet user, you might want to look into getting a budget priced DSL service as a back-up in case your Comcast Broadband stops working and you too have to wait a week or more to get it back ! The DSL is doing a nice job for me for most of my internet uses. At least I can still be on the internet. Who knows when Comcast will ever get my service fully restored. As I bought my own Modem, I returned the rented one to their local office. I asked for a reciept. The reciept said nothing on it about a rental modem being returned and the space for a signature was blank. I asked to have the reciept filled in showing return of the rented modem and also a signature. The " clerk " refused to sign the reciept or fill in anything more than what was printed on it. I ask to see a supervisor or manager and was told there is NO supervisor and NO manager at this office and if I have any further questions I have to call the 800 COMCAST number ! So how can I say Verizon DSL is Faster than Comcast Xfinity Broadband ? When I called Verizon for DSL they had me online in 2 days after I first called them ! It has been over 1 week and Comcast has still not fully restored my Comcast Xfinity Broadband ! This is certainly NOT Comcastic !
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ID
#240084 Review #240084 is a subjective opinion of poster.
Location
Somers, New York

Comcast Xfinity, so-so at best and terrible customer service

1. Install date of Xfinity was to be a Sunday, waited all day, never showed. Called to get rescheduled, no problem...In a week. Got super, they showed up next day. SHOULD'VE BEEN A WARNING! 2. Many days of terrible speeds, not finding webpages, etc, etc, etc. Many 1-2-3-4 hour "outages" at a time constantly. 3. Moved addresses, down for 3 days due to their scheduling mishaps. 4. CSR's will always tell you to call billing for credits due to their issues. This is not needed, THEY CAN DO IT, they're just too *** lazy. 5. Had issue 5-25-11, service went down, no explanation why, said my modem (Motorola Surfboard, D3 type) was not getting signal. Called in for issue, 2 days for tech to come out. WRONG! Got next day, 5-26, 4-6pm. No show at 6, 800# says then 6:30pm. No show then. Called back, CSR says "No problem, next appt is 5-28". Just then, the tech calls. Turns out it's a problem with D3 modems, ALL OF THEM not getting signal. Oh, forgot to mention they sent me an EMAIL while I have no service, to remind me of the reschedule. Now I get to call in, screw with getting credit for renting their modem so I have service, then I have to deal with their schedule for them to pick up their own modem, etc, etc, etc, no idea when this will all end. Tech support is a joke, all they know how to do is a reset and tell you to unplug your router, if none of that works, it's your problem, even though 10 neighbors have no service either. Told by techs that "residential" service is considered "Recreational" use, so they are not exactly speedy about servicing issues. But if "Business" account, they're much quicker. Techs also told me to go to the business side of it, slightly more expensive, but I would've had a tech in 4 hours. Techs told me even though current customers having issues, new services were getting installed on the same day of call in. $40 in credits issued over this issue, but it's like pulling teeth with a string and a door.
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1 comment
Anonymous
#291658

My Comcast internet has been out for over a week now. I found I could get DSL from my phone co. for $19.95 per mo. Phone Co. had me up and running on DSL in 2 days after I ordered it and my Comcast Broadband is still not fixed. Comcast keeps self-cancelling appointments and does not tell me abut it. I keep calling them 10 times a day now til they will show up. At least with the DSL I can do most of my online operating with little or no difference from Comcast Broadband.

I am happy now for only $5 per week I have a second ISP ( Verizon DSL ) and very cost effective too.

You Cna't rely on Comcast as evidenced by so many similar complaint posts about their service all over the internet !

ID
#239913 Review #239913 is a subjective opinion of poster.
Location
Tracy, California

COMCAST terrible service, worse comunications

comcastComcast couldn't be worse- break their monopoly-HELP! they never solve problems, they never meet the repair schedule, they never call back. They ask you to take a survey but never call back to let you complete the survey, I've wasted 100 hours waiting for service calls. they keep giving different excuses for the problems, they offer pennies in compensation. I'm writting my congressman and senator. I've spent thousands of dollars over the years. They are the worst company I have ever dealt with. I have no other words to describe these horrible people. Money hungry
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1 comment
Judith A
#294281

I started a facebook page: I know an *** at Comcast" because of all of the problems I have had with these fools. I was very effective when I started threatening to contact the FCC and BBB.

ID
#239759 Review #239759 is a subjective opinion of poster.
Location
Marlton, New Jersey

Comcast is a ripoff

Comcast charged me over $400 for approximately 15 rated x movies and 2 wrestling events and assorted $1.00 movies that were ordered overnight from 1:00 am to 5:00 am on a single night. All the events were ordered within 3 to 10 minutes apart. Who in their right mind would continue to order movies minutes apart and wrestling events all in one night. I complained to them and opened a dispute ticket in November 2010. I had to keep calling to find out the results of the "investigation" no one ever had the courtesy of calling me. They claimed they concluded the investigation and found that the receiver in my bedroom and in my 13 year old son's room was the equipment that had ordered the movies. Mind you I don't have a home phone and the only way to order movies would be to call comcast to place the order. They read off the serial numbers to verify it was coming from my equipment. I am a single mother who works almost 10 hours a day to make ends meet. My kid goes to sleep from 10 pm to 6:30 am and I'm so tired I can barely watch tv after checking homework and trying to spend some time with my kid. Finally in February 2011, they escalated the issue to the corporate office and told me I had to speak to a corporate manager. I called and left a message for some guy named Walter. He called me back but because I was at work I missed his call. I called this guy 5 times and never got a response. Right after that, a technician showed up at my door with an order to pick up the equipment. No call before coming even though it said right on the order to call first. I gladly turned over the equipment and the tech told me that I would have basic service for 30 days while this was being sorted out. Lies!!!! Service was cut off the next week. I went to DishNetwork and haven't had a problem since. The sad part of all this is that I used to work for comcast so I know how the systems work and which departments to reach to get issues resolved. Comcast Sucks! I filed a complaint with the Florida Consumer department and after 30 days, was sent a letter stating that Comcast Refused to Cooperate so they couldn't help me. They did suggest I obtain an attorney to sue Comcast and that's exactly what I'm doing because they have now sent me to collections. Go to DishNetwork or AT&T, customer service at comcast is non existent period!
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ID
#239706 Review #239706 is a subjective opinion of poster.
Location
Saint Louis, Missouri

Comcast can't fix their problems.

I've had comcast at my house twice in the past 2 weeks and they can't fix the problem but still charged me $27.50 service charge. Both times the tech checked the signal at the pole, found good signal. Then they checked the signal on both my digital t.v.'s , again good signal. They tightened the cable fittings on the t.v.'s and the boxes and left. Both times, within 30 min. after they left, same problem.I called Comcast immediately and was scheduled a new date for repair, 6 days. I went to their store and they gave me 2 new converter boxes, no help. Same problem. I can't talk to anyone in the U.S.A. and the Phillipinos don't understand the problem and try to sell me more *** I don't need. I need to know the e-mail or phone # of corporate official who can get things done.
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3 comments
Anonymous
#353755

Sorry, but i've contacted comcast about the use of splitters. Until now still no answer.

I've worked with the same modems in belgium, but we never use splitters because they give problems.

We always used a NIU for connecting the modem and multiple TV's.

Wa have less problems.

I hope that Comcast will listen to me.

Stop using comcast splitters and ask the for an NIU. You may tell them about my answer.

Good luck

Sherry
#294168

the problem could be in the wiring in your home; may need to check it out. just go to comcast home page and click on contact us, and send an email.

Anonymous
#292389

Have you called AT&T UVerse? I was having alot of connection problems with Comcast even with Xfinity, and just gave up with them. AT&T came out and set up everything and all is running great, plus it's cheaper now.

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ID
#239604 Review #239604 is a subjective opinion of poster.
Location
Houston, Texas

Comcast - Changed my account # w/o telling me.

I HATE comcast. In St. Helens, Oregon the local office is so hostile that after the desk clerk accused me of having boxes that I did not have and saying that Comcast 'is never wrong,' she changed my account number so all of my internet payments went into cyber space, a collector called my husband 3 and 4 times a day AT WORK to tell him we owed money and then shut down our service. After repeated attempts to figure this billing out nicely, we had to get ugly. Any suggestions for other options would be great because the minute I can figure something else out, I will so happily kick Comcast to the curb.
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ID
#239301 Review #239301 is a subjective opinion of poster.
Location
West Linn, Oregon
Service
Comcast Internet Service

Comcast Monopoly Criminal

Comcast is the most horrible service company I have ever dealt with or witnessed. How is comcast in business with all the complaints they receive? Is the attorney general paid off in each state they operate? If you try to cancel service they bill you anyway. If you need service you are on hold for 20 minutes at a time then hung up on. Don't ever ask for a manager on the phone thats instant redirect to hold then hung up on. Ordering service for comcast is a serious joke. I upgraded my plan online, due to the fact utterly impossible by phone. I completed my order and then you receive a live chat box where your order must be finished. The live chat operator informed me this would take a few minutes. That turned into an hour with me being on hold every couple minutes. Bad signal from their main cable box took over a month to get fixed. Appointments would be setup and Comcast maintenance personnel would not show up or call. When getting through on phone operator would make excuses for a no call no show, which in any legitimate employment calls for termination. Avoid comcast like the plague. All Comcast can provide is fraudulent bills that you cannot question, stress of being hung up on, rude operators that don't care, and horrible technicians. Simply pathetic as a company.
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2 comments
Anonymous
#290872

I agree Comcast customer "service" is the worst. Notice how Comcast Mark doesn't offer a telephone number to talk to a live person.

Comcast doesn't just have the worst customer service in the business. Comcast doesn't have ANY customer service.

Anonymous
#289955

I apologize for the poor experience.

I work for Comcast and I'd like to look into your experience on our end. If you don't mind, will you please contact me, provide your information and a link to this page?

Thanks in advance,

Mark Casem

Comcast Corp.

National Customer Operations

We_can_help@cable.comcast.com

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ID
#239298 Review #239298 is a subjective opinion of poster.
Location
Monroe, Michigan
Service
Comcast Internet Service

Comcast Cable, Stay Away!

Comcast cable is the worst company I've ever dealt with. Their service is spotty, their techs lie, their customer service people are incompetent. I wish I did not have to do business with them. We have been arguing for over two weeks to get a simple issue fixed. Twice they have promised to send a tech out to fix it, twice no tech has arrived. When we call to ask why no tech has arrived, we are told we weren't home. That's a complete crock. We have been home both times a tech has been scheduled to come out. Comcast customer service lies constantly. They do not stand behind their over-priced, unreliable product. All of those touchy-feely commercials about how they make their mistakes right are a complete lie. If they made their mistakes right, we wouldn't be going two weeks with phone service that cuts out and On Demand that we can't watch. We can't even watch our television because it freezes up. In short, if you want excellent service shop elsewhere. If you prefer to throw good money away on horrible service and lying tech, then Comcast is certainly the company for you.
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2 comments
Lashun
#321109

I thought I'd add an update to what we are now calling "The Comcast Saga" in my house. Since my original complaint, we've had Comcast out here twice and the problems still persist.

We have to call once a week because something isn't working. Our On Demand is down at least once a week, the phone is still cutting in and out and the internet still goes down on a whim. We were told by the last tech who was out that there is a problem on the pole. To our knowledge, nobody has been out to check the pole yet.

That was two weeks ago. I am so tired of Comcast, I'm ready to just cancel and go without. They can forget about their early cancellation fee too, they are not providing the service I agreed to.

Comcast has the poorest service I've ever encountered. When we move, I swear, I'm making an effort to move out of Comcast's service area.

Anonymous
#289643

You have to call them EVERYDAY to get them to fix whats broke...most of the older techs are lazy and dont know what to do to fix the new technology either, so get the youngest tech you can get, also, they blame it on YOUR equipment until they run out of excuses. I dont like them either, but its the only option I have right now.

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ID
#239234 Review #239234 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania

Comcast - Customer Service

Comcast has a monapoly in my area, they never resolved problems, they have the worst customer "represntatives" of any telecommunication company. They don't care about customer service at all, don't know why they call them that. if you want poor service and poor customer servide= go with comcast. they just dont care, because they have a monopoly. They cancel appointements even after you verify them and when you call, the customer representatives tell you the computer did it, the cable boxes are antiquated I'm always having technical problems which of course they cannot fix over the phone, you make an appointment and they don't show up, you call and the "computer" cancel it, on and on the merry go round goes on. No one ever calls back, they suck and they don't care. bottom line, Poor cable service, poor customer service, no caring. and unfortunately I have 9 more months on my contract.
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ID
#238845 Review #238845 is a subjective opinion of poster.
Location
Miami, Florida
Service
Comcast Customer Care

Comcast Business Class = No Class, Avoid at All Cost

We moved our office to an area that Comcast is not servicing so changed our phone/internet service provider. In the meantime we have been caught in a Comcast matrix for almost three months fighting fees related to "terminating the contract early" even though a customer service rep guided us on what to say - we requested a service transfer, but Comcast does not provide service in the new location. We are now going to use the time spent on phone calls to Comcast to submit a formal complaint to their home office, the BBB and an Oregon TV channel that highlights consumer problems such as what we found. Our hope is that justice is served for future customers. In the meantime, avoid Comcast business class at all costs. We were hooked in by a promotional price and it definitely was not a savings. I hope no one has to go through what we have gone through as a small business looking for straight forward basic customer service. Good luck!
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1 comment
Anonymous
#380329

If you think it's bad being a comcrap customer it's way worse being an employee. In the Lynnwood, WA call center a fat sup named Kim Edwards sent email telling us to work off the clock without pay.

We were fired not her when we told HR.

Call the retention department and ask for discounts. :eek :( :upset

ID
#238831 Review #238831 is a subjective opinion of poster.
Location
Portland, Oregon
Service
Comcast Service Transfer