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Comcast customer service is horrible

Whenever I'm forced to call Comcast's customer service I get their standard recording telling me that they are experiencing "greater than normal" call volume. Since there is never a time they are experiencing the usual call volume this is a lie. Any company that starts their customer service by a lie means you can't trust anything they say. I hear that lie and my blood pressure starts climbing.Therefore contacting Comcast customer service is bad for my health and I avoid it if at all possible. Since Comcast's equipment is far from user friendly and prone to break downs (a woman in San Francisco just recently experienced her Comcast box exploding) I end up making too many of these calls.
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Review
#367576 Review #367576 is a subjective opinion of poster.

Comcast in Port Charlotte, Florida - Terrible tv/on-demand service

Xfinity is not worth the money at all... This is my first written complaint to any company ever! I constantly have put with poor reception the tv freezes in spots the on demand I pay for doesn't operate as it should the movies don't play... I am currently on hold for the fourth time to make sure I do not get charged for a movie I tried to rent through on demand but it froze and I literally drove to Walmart to buy it last night... I am very disappointed in xfinity and u am dropping them for there terrible customer service... It's one thing to have a *** product but the service on top is pitiful I have currently been on hold for over twenty minutes and was on hold for thirty minutes two days ago to complain. Stay away from Comcast period in Charlotte County Florida
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#367475 Review #367475 is a subjective opinion of poster.

Why Comcast is a terrible company. Forced Sales Pitch

Today Comcast went below even my very low expectations for their company. I would like to explain to those poor fools who stood in line with me today why they should be upset. First: When I arrived the normal room for customer service was packed full of people waiting to get their new DTA boxes. I took a number and resigned myself to the *** *** that awaits. I wasn't there more than a few minutes when a "helpful" Comcast employee asked me that if I was just looking to pick up my new box I could leave my number and walk to the other side of the building where they were set up just for handing out new boxes. However, when I entered the special new room I found that it was completely full of angry people and I should point out MORE angry people than in the other room. Second: And this is the most important bit. The line was moving excruciatingly slow. There were maybe 30 or 40 in the room and there was real tension in the air. Ok, everyone in the room was confused as to why they were in line. I heard multiple people grumbling that they were notified through their Comcast email which they don't use or that they could have asked for the box by mail but they would have had to wait for 4 or 5 days for it to arrive. Basically, everyone there could have avoided all of this waiting if they had responded in a timely manner. Here comes the real *** moment for Comcast. I think I was the only one who understood why the line was moving so slow. Comcast was attempting to upsell everyone one in line to upgrade their services. Every person who showed up had to hear about Comcast's Premium packages or DVR options blah blah blah. I was in line for an hour and a half that Comcast could give a person to person sales pitch to every customer who was required to sit there and listen to their garbage before they got their god forsaken box. Here's the thing, eventually one of the smarter people in the room asked why don't you just send someone out here to take our account numbers and names and then give us a box and let us go. A Comcast manager came back with another employee who actually started to do just that. So everyone who had their account number was able to approach out of line to this sole employee to get processed, I being one of them. It took about a minute to get my box. At the desk, and not wanting to cause a scene, I asked the Comcast employee if I am imagining this or not but are you really trying to upsell to all of these people waiting in line. She whispered back that, yes they were and she wasn't happy about it either. I told her that this is outrageous and I just want to get my box and cables and leave. No joke, she suggested that I speak to her manager who was hiding behind the wall and tell her that this selling needed to stop. Right then I heard the rep at the end of the line describe to a line completer the additional features of upgrading to a DVR box. I found the manager actually hiding off to the side just left of the end of the line. I asked her if she knew they were selling to all of these people. She said they aren't any more and she told them to stop. I told her I just heard one *** DVR pitch just now from the start of the line so I guess they were going rogue. She marched off to, I guess set them straight. As I walked the people standing in line applauded my (in my opinion, timid) calling out of Comcast. Seriously, applause and a few "well done"s. Third and lastly (if you made it this far): I get home and hook up their box and discover I have to "activate" each box I received. Which meant writing down the serial number for each box, going online or calling into Comcast then waiting an additional 15-20 minutes for their box to activate. Here's the last little pinprick from Comcast. I can no longer use my televisions remote for cable. I am now required to use their cheap looking remote instead of my current remote which currently runs nearly everything else. I know that seems like a small thing but I only pay for their basic, basic package so another remote for more home shopping networks was really not necessary. A forced digital upgrade is probably necessary. Subjecting your customers to horrifically long lines in order to sell them your services one-by-one is despicable. I hope someone can tell me they broke some type of law by doing this. Cheers.
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#367061 Review #367061 is a subjective opinion of poster.

Comcast conversion scam

Comcast told me I need the conversion boxes to go full digital. After I hooked up and activated I realized PBS does not come in as well, it is fuzzy, neither do I get the extra PBS channels after hook up. ABC doesn't come in as well. Anything with a dash after the station number was gone. When I called service I was told it would now cost an extra $15 monthly for the "HD" box to get these channels. In other words $15 to get what I got before. This is pure sleaze and I hope it will be recognized for what it is.
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#366699 Review #366699 is a subjective opinion of poster.

Comcast another ripoff

They are now shutting off channels that were orginally supplied in the contract. When I called to see where these channel went , guess what they have been moved into a new package you must buy. They can tell which channels you watch alot, so thet shut them off and create a new package. This is real dishonesty at its finest. They should lose the license. This kind of treatment of consumers can not be tolerated. Time to go back to direct TV, however they most likely all work together to create this type of trap, not hard to understand why people want and should get government control of these companies
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1 comment
Anonymous
#582235

FYI: Comcast and other cable providers have no clue what channels you watch, they do not track that info, only Nielsen boxes track that.

The channel line-ups are changing a lot based on what the owners of those stations are demanding from Comcast and other cable companies to pay them for access to that channel.

Some channels cost Comcast a few dollars per customer....example: if you have 80 channels and they all costed Comcast $2 each then Comcast would have to charge you $160/mo just to break even. Luckily most channels are pretty cheap and Comcast owns a lot of them (E!, NBCsports, USA, etc.) - it sucks when you lose a channel that you like but that's how it works.

Review
#366597 Review #366597 is a subjective opinion of poster.

COMCAST refuses offer they called me for

Comcast calls me to offer a deal to existing internet customers. It is their Blast Internet 50M, basic cable with HBO and HBO to go for $69.00. This deal would only have cost me $5 extra per month than what I currently pay for just internet at 20M. So I agree to it and am told the self install kit would come in about a week. A week later I check my bill online and see an appointment scheduled. I call to find out why, The order they have is to install a new modem (I own my own and they are aware). After being on hold/talking with about 3 different reps over about 45 minutes I am told to call back the sales person who made me the offer. I call her and am told "sorry, the offer had expired and we can't give it to you now, sorry nothing we can do." Why did you call me then?
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1 comment
Anonymous
#588272

when you upgrade to 50Mbit you are needing a different modem (docsis 3.0). without this modem you will not get your 50mbit therefore they didn't lie to you and you're just a *** ***.

Review
#366368 Review #366368 is a subjective opinion of poster.

Comcast service is outrageous!

A construction crew, working behind our town home, cut the cable line, last Wednesday. We called Comcast to have it repaired, as we do not NOW have TV, internet, or phone service. We were informed that it would take over TWO WEEKS to get someone to our home. This is simply outrageous service. When asked about the bill, and adjusting the amount we will owe for this month, we were told that we would later, have to submit a request for a reduction! My husband and I are fairly new to the Atlanta area, and are accustomed to quick service with our cable companies! Are we held captive by the Comcast company in Atlanta? Surely they can afford to hire crews to service their customers! We're thinking DISH TV, or DIRECT TV might have much better and quicker response than COMCAST! No one that we spoke with by phone, could give us a superviser or CEO's number, so that we could discuss our problem or complaint about their service. Convenient, yes?
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2 comments
Anonymous
#582245

while it is not Comcast's fault that your service is out, they should be able to get someone to your home within 24 hours when you have ALL SERVICES OUT that includes home phone - the tech can come out and inspect the issue and attempt to fix it, possibly by placing a temporary line to restore your service...in rare situations, they may not be able to do that and would have to get their own "Construction" crew out to replace the line which takes up to 48 hours - should take no more than 3 days to restore it and 95% of the time it will be 24 hrs or less.

If you are told 2 weeks then that rep clearly has no business working for Comcast as they are a *** and you need to just call back. You can request to speak to a manager but ALWAYS make sure that you are speaking to someone in the US and someone that works FOR Comcast and not for a 3rd party outsourcer who really could not care less about you.

A real Comcast rep has the ability to properly address your issue. Good luck in the future.

rumplefiveskin
#580413

The process is 2 weeks because the 'construction crew' that cut the line is responsible and liable in this case. Personally I would take the issue up with the city/town that you live in and possibly seek compensation from the 'construction crew' that cut the line.

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#365871 Review #365871 is a subjective opinion of poster.

Comcast

Comcast is not a good provider at all when i first got my services they didn't give me what i asked for had to call multiple times to get it right now that i have moved and wanted to transfer services they gave me the run around spoke to eight reps and two managers who stated they were managers and werent so when i did find a supervisor it came down to they dont service the area all the reps told me different things smh i suggest DISH ppl comcast very unprofessional and liars. I will never deal with them again.
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Review
#365139 Review #365139 is a subjective opinion of poster.
Loss
$230

Comcast Lies and is not Comsumer Helpful

I have now talked to 8 comcast people today. I told that my new HDMI box will not get, nor show channels 37-76 but it shows every other channel up to 500 and something. They say because I do not have a certain type of service I cannot get these channels on my program guide. Funny but I don't get channel 524 but it shows up on my guide. No one is listening to me. Either something is wrong with the new HDMI cable box or something. The other regular digital converter cable box we had got channels up in the 70's but now nothing about 33? I will be persistent but this is wrong. Susan
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2 comments
Anonymous
#582238

what cable package do you subscribe to? Check online to see what channels are -supposed- to be included in the package that you are paying for.

I worked for Comcast for many years - it was extremely common for customers to be getting the wrong channels on some or all of their cable boxes - some customers would get too many, some would be missing a few channels - but you would have to base it on the current channel line-up for your area. Just because you can see channel 55 on 1 set doesn't mean you are SUPPOSED to get it...could easily be a glitch that Comcast is not aware of - they will FIX the glitch if you let them know though!

Anonymous
#579421

I signed up for triple play and was told if I did it online, within three days and paid, I would get $100 gift card and a flip recorder. Never got recorder and it took several calls and months to get gift card.

Basically called us liars. Had a two yr contract that increased to over $170 a month when assured it would stay at $127. Now that contract is up and my dvr and programming not working they are raising my bill again.

You,d think those adds saying us customers are guaranteed satisfaction would be true but simple BS and screw ya instead. I doubt I will use them again after this month.

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Review
#365064 Review #365064 is a subjective opinion of poster.

My 2 overcharged bills for internet with Comcast

Account Number 8777 70 317 0234226 My bill with Comcast for internet service was the same for many years: 43.66. Suddenly on their October 4 bill Comcast charged me 72.00 for as they say "Self Install Kit" which I never needed or received and they started to charge me $7.00 for "modem lease fee". I never agreed to any lease fee and I have my modem for many years from the company which was before Comcast took over. I canceled my services with Comcast after that. They turned off my internet service on November 9. I don't give my business to corporations who STEAL money from their customers. And Comcast was STEALING from me via automating payments using my Discovery card. Services for Comcast September 3, 2012 and for many years before that were charged on my Discover card for $43.66 monthly. Services for Comcast October 4, 2012: Charged: $72.00 Overcharged: $72-$43.66=$28.45 Services for Comcast November 3, 2012: Charged: $55.65 I canceled my service on November 9 and they charged me for 6 days $55.65? My monthly bill is $43.66:30days=$1.455 per day and for 6 days it will be $8.73. So for November they needed to charge me $8.73. They owe me for November : 55.65-8.43=$46.92. Credit was given by Comcast $ $22.83 (which was never received). Comcast owes me for October 2012 $28.45 and for November 2012 $46.92 in total: $75.37
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4 comments
evestrin
#582293

Yes, I been talking to Comcast a lot and writing to them, but they would not refund my money...they only saying, that their prices went up

Anonymous
#582240

sounds like a data entry error...before this "charge" appeared, did you contact Comcast to make any changes to your service?

The account databases are pretty difficult to read and most of the reps barely know how to type so it could have been a mistake where they clicked the wrong thing and you got a charge. It happens...I used to work for Comcast...they aren't trying to scam you -- you just got a rep that wasn't too bright.

Anonymous
#580991

I did complain to to my state board of Public utilities, but they wrote to me "The Public Utility Commission has no authority over complaints against Internet Service Providers, Wireless Phones, and Cable/Dish TV Services".

We, 99% have no place to go. Corporations take as much our hard earned money as they desire. :cry

Anonymous
#580894

Complain thru your state board of public utilities. I did and got a $100 credit which was way over the amount they owed me.

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Review
#364984 Review #364984 is a subjective opinion of poster.
Loss
$75