Latest review first
I paid on my ccount in full with a customer service representative Dec 22. I went Xmas shopping for my granddaughter checked my account to discover funds were missing. I immediately called my bank and was told Comcast withdrew funds in the same amount twice, on the 22...
Comcast service sucks
I've been without internet for almost 3 days. I called in the customer service and talked to them. They said they're going to send out a technician today from 8am to 10am. It's 2pm and nobody has showed up YET! I just called again and asked them why the technician hasn't came here yet, and the lady I spoke to said, shes going to call the local dispach and try to send out a technician as soon as possible, but she dont know if its going to be today or tomorrow. *** up service. So *** disappointed. SMH.
Comcast in Brampton, Ontario - Heads up
I am not a Comcast costumer but I use to work for a Thursday party company. I just want to let Comcast customers know what is going to happen. I won't leave my name because I can get in a lot of trouble for saying what I'm about to say. A lot of customers experience outages or very slow service. The reason this is happening so often is not because they don't have the speeds but most of the lines that they are sending those speeds through are approximately 50 to 60 years old. That being said when you call in about your service being *** and I know a lot of you do like I said earlier. I did tech support/customer service trying to get you back online and I have got to be honest I sent out at least 10 tech tech visits every 50 calls. When people got me for support on the phone they always told me how they were happy that english was my first language but that's also going to change in the new year. Comcast has decides to shut down one of the centers, the one I use to work for. So Comcast customers prepare to speak to a lot more feign people with language barriers. And prepare for a lot of scripted agents.
Comcast raised rates for TV
3 months ago my bil was $137 but has gone up to over $200 and now $226, no movies ordered, meanwhile they axed Cinemax without even asking, so I have less but pay more. Called, but they ran me thru the row only to say they were not open today (Sat the 22nd); odd, they used to be. Online chat to only find they are antsy and terribly impatient. Gee, all am wanting to is to cancel all of the TV except for basic. These *** are wanting to put me into the poor house; so I submit and just pare down. They are the drivers. I suppost that will go back to Directv and only issue was stormy weather and irratic reception. More tolerable than having my pockets picked clean by Comcast. BTW: They are still overcharging me for an additional box that I returned to them; called twice and they were to take care of it. Comcast doesn't take care of anything except taking our money and poor service. Should add that I've been thru some two or three boxes as they were flakey and couldn't even turn them on at times. I have not recommendation for this company, unless you enjoy problems and abuse.
Comcast - Worst Service with no intention to fix the Root Cause
Post hurricane Sandy service interruption for a week, Comcast laid a Coaxial cable from the cable box into our Apartment temporarily, indicating that main line underground /through the walls are corrupt. Root cause was never fixed by Comcast and resulted in it being cut off by apartment management 3 days back. Reason stated : Trip hazard to neighbors and violation of policy in running cables over the sidewalk. I scheduled an appointment with Comcast for yesterday - 12/20/2012 (2.00 pm – 6.00 pm slot). I was a block away from home, when Comcast reached my home. I did tell customer care to wait for me 5 more minutes. But within 5 minutes the technician went away . I made Four calls yesterday to customer care at different intervals , only to be told that the dispatch unit will re-send the technician . At the end of the day(6.00 pm), I again called Comcast, only to be told that technician will not be coming over. I had to reschedule the appointment for today- 12/21/2012 (9.00 am – 1.00 pm slot). Since I had to *** from work yesterday, I made my spouse to be at home today(she took an off from work today). Technician arrived at 9.30 am and my spouse explained the issue. He was unwilling to do any remediation and was rude with my wife. I was able to hear all conversation over phone. I felt helpless and sad for my wife. I asked her to speak with his supervisor so to remediate the issue. Earlier, the technicians used to call up their supervisors and seek inputs. This technician did not heed to that request and simply walked to his Comcast Vehicle and drove away. This is despite my wife pleading and requesting him to provide some help in reinstating Comcast service. I am deeply saddened and angry with such deplorable and inhumane approach that Comcast has. Especially to a woman at home.I strongly feel this is racial discrimination and denial of consumer rights on a paid service . I would like to explore all options to take this forward ,if needed ,legally . As a formal step, I have lodged complaint with Comcast Customer Care- Ref # :013298033 . I am not sure if Comcast will be of any help in resolving the issue immediately . The Apartment Management clearly mentions that it’s the responsibility of Cable company to provide maintenance service to its customers. It also mentions that Comcast never made any attempt to reach out to the Apartment management to resolve the issue.
Comcast Cable and Internet Out Again
I am submitting this complaint from my phone because my Comcast cable and Internet are out AGAIN. We also have no phone service since it is run through the Internet.. Cable and internet went out Thursday night and when we called today, Friday, we were told they can't get someone here to fix it until Saturday! We have a business we run from our home. It is really hard to run a business like this. We lost sales today. We have lost Internet three times in the past month. Absolutely ridiculous to have to wait so long to get it fixed.
Comcast needs to get their *** together
We have been customers of comcast over three years,we always had problems with service,well 11/2011 we called up said internet not working properly,send more equipment,said okay. never received,went buy our own netgear in store to help throughout house, worked little better. 10/2012 called Comcast,cable not working right,keeps freezing can't use movie channel,reset,reset,bla bla still not working. Whole month complained nothing call nothing. Tired of it all called to cancel,we send new equipment,never received called again thats it done,we get you new equipment overnight ,okay received. Somebody did their job finally. Put old broken DVR in box return label,brought to drop off in Katy, Tx. Postal Experts off of Pin Oak, what a joke,never use them. I asked for a receipt,don't give receipts,just drop off location. Okay well, was so upset with Comcast,saw a advertisement with Dish,canceled Comcast got dish on 11/30/2012, love.... Went return the rest of equpiment at Comcast in Katy, got in argument with lady, was rude,ugly,hateful... She said you still have one DVR out,I said I ups on 11/30/2012 she said you responsible until we receive okay.... Well week later I call to see if they receive lady said your account closed you don't have any equipment, good done. Week later automative recorder you still have equpiment and will be charged..........CaLL what ?????? You have DVR,MODEM AND NETGEAR on file 600.00, I returned all that, no mame you owe. I ask for Tracking number for my package that they sent me with label they said burden is on me, I have to find out. go to Postal Experts they say just drop off area not responisble call ups they say need tracking number can't help. I am at my end.Filing with the bbb.............
I had an automatic deduction in my checking account with Comcast. When I moved to a new place, I disconnected my Internet, home phone and cable bundle but was still charged for a month and a week of service that I no longer availed, and when I called, they told me it would take at least 4-6 weeks to get a refund check! How ridiculous! It was so easy for them to charge without even checking if you still have the service and it takes 4-6 weeks to process a refund check! Awful service! The supervisor wasn't helpful either because it's their policy!
Comcast over billing
In November I had serious problems getting phone service and Internet service. Both were intermittent and just unreliable. I called Comcast and they said they would lower my bill. Since I did not have phone service that month and irregular Internet I was given the month free. Later I became subject to a virus that was interfering with my laptop shutting down. This virus was traced back to Comcast. Comcast's techs agreed this was their fault and offered to remove this for me at no charge. I was charged anyway. Furthermore I was told the rep who lowered my bill due to having no phone service did not have the authority to do so and I would have to pay the bill in full. The charge for the virus was removed. So now I have to pay 2 months bills, this is hard on me since I am a disabled man, my vision and hearing are compromised. If anyone has any ideas they could share I have made a e-mail account firstname.lastname@example.org. Thanks, Joe Orlando
without notice my Comcast bill increases $11 per month. I called immediately, but the lady was hard to ubderstand but told me that it would be adjusted, but was not precise on the exact new amount and resisted sending a conformation letter. finally she admitted that it was a billing increase error. Was I the ONLY person with a 10 percent increase for no change in service. Could Comcast be making these "mistakes" to impace the end of quarter results? Possibly. The SEC should investigate. If every unknowing customer had local phone service charges added to their accounts without authorization the impact on quarterly reported sales would be material.
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