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Comcast needs to get their *** together

We have been customers of comcast over three years,we always had problems with service,well 11/2011 we called up said internet not working properly,send more equipment,said okay. never received,went buy our own netgear in store to help throughout house, worked little better. 10/2012 called Comcast,cable not working right,keeps freezing can't use movie channel,reset,reset,bla bla still not working. Whole month complained nothing call nothing. Tired of it all called to cancel,we send new equipment,never received called again thats it done,we get you new equipment overnight ,okay received. Somebody did their job finally. Put old broken DVR in box return label,brought to drop off in Katy, Tx. Postal Experts off of Pin Oak, what a joke,never use them. I asked for a receipt,don't give receipts,just drop off location. Okay well, was so upset with Comcast,saw a advertisement with Dish,canceled Comcast got dish on 11/30/2012, love.... Went return the rest of equpiment at Comcast in Katy, got in argument with lady, was rude,ugly,hateful... She said you still have one DVR out,I said I ups on 11/30/2012 she said you responsible until we receive okay.... Well week later I call to see if they receive lady said your account closed you don't have any equipment, good done. Week later automative recorder you still have equpiment and will be charged..........CaLL what ?????? You have DVR,MODEM AND NETGEAR on file 600.00, I returned all that, no mame you owe. I ask for Tracking number for my package that they sent me with label they said burden is on me, I have to find out. go to Postal Experts they say just drop off area not responisble call ups they say need tracking number can't help. I am at my end.Filing with the bbb.............
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#369440 Review #369440 is a subjective opinion of poster.

Comcast complaint

I had an automatic deduction in my checking account with Comcast. When I moved to a new place, I disconnected my Internet, home phone and cable bundle but was still charged for a month and a week of service that I no longer availed, and when I called, they told me it would take at least 4-6 weeks to get a refund check! How ridiculous! It was so easy for them to charge without even checking if you still have the service and it takes 4-6 weeks to process a refund check! Awful service! The supervisor wasn't helpful either because it's their policy!
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#368824 Review #368824 is a subjective opinion of poster.

Comcast over billing

In November I had serious problems getting phone service and Internet service. Both were intermittent and just unreliable. I called Comcast and they said they would lower my bill. Since I did not have phone service that month and irregular Internet I was given the month free. Later I became subject to a virus that was interfering with my laptop shutting down. This virus was traced back to Comcast. Comcast's techs agreed this was their fault and offered to remove this for me at no charge. I was charged anyway. Furthermore I was told the rep who lowered my bill due to having no phone service did not have the authority to do so and I would have to pay the bill in full. The charge for the virus was removed. So now I have to pay 2 months bills, this is hard on me since I am a disabled man, my vision and hearing are compromised. If anyone has any ideas they could share I have made a e-mail account madatcomcast@yahoo.com. Thanks, Joe Orlando
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#367636 Review #367636 is a subjective opinion of poster.

Comcast billing

without notice my Comcast bill increases $11 per month. I called immediately, but the lady was hard to ubderstand but told me that it would be adjusted, but was not precise on the exact new amount and resisted sending a conformation letter. finally she admitted that it was a billing increase error. Was I the ONLY person with a 10 percent increase for no change in service. Could Comcast be making these "mistakes" to impace the end of quarter results? Possibly. The SEC should investigate. If every unknowing customer had local phone service charges added to their accounts without authorization the impact on quarterly reported sales would be material.
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#367591 Review #367591 is a subjective opinion of poster.
Loss
$11

Comcast customer service is horrible

Whenever I'm forced to call Comcast's customer service I get their standard recording telling me that they are experiencing "greater than normal" call volume. Since there is never a time they are experiencing the usual call volume this is a lie. Any company that starts their customer service by a lie means you can't trust anything they say. I hear that lie and my blood pressure starts climbing.Therefore contacting Comcast customer service is bad for my health and I avoid it if at all possible. Since Comcast's equipment is far from user friendly and prone to break downs (a woman in San Francisco just recently experienced her Comcast box exploding) I end up making too many of these calls.
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#367576 Review #367576 is a subjective opinion of poster.

Comcast in Port Charlotte, Florida - Terrible tv/on-demand service

Xfinity is not worth the money at all... This is my first written complaint to any company ever! I constantly have put with poor reception the tv freezes in spots the on demand I pay for doesn't operate as it should the movies don't play... I am currently on hold for the fourth time to make sure I do not get charged for a movie I tried to rent through on demand but it froze and I literally drove to Walmart to buy it last night... I am very disappointed in xfinity and u am dropping them for there terrible customer service... It's one thing to have a *** product but the service on top is pitiful I have currently been on hold for over twenty minutes and was on hold for thirty minutes two days ago to complain. Stay away from Comcast period in Charlotte County Florida
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#367475 Review #367475 is a subjective opinion of poster.

Why Comcast is a terrible company. Forced Sales Pitch

Today Comcast went below even my very low expectations for their company. I would like to explain to those poor fools who stood in line with me today why they should be upset. First: When I arrived the normal room for customer service was packed full of people waiting to get their new DTA boxes. I took a number and resigned myself to the *** *** that awaits. I wasn't there more than a few minutes when a "helpful" Comcast employee asked me that if I was just looking to pick up my new box I could leave my number and walk to the other side of the building where they were set up just for handing out new boxes. However, when I entered the special new room I found that it was completely full of angry people and I should point out MORE angry people than in the other room. Second: And this is the most important bit. The line was moving excruciatingly slow. There were maybe 30 or 40 in the room and there was real tension in the air. Ok, everyone in the room was confused as to why they were in line. I heard multiple people grumbling that they were notified through their Comcast email which they don't use or that they could have asked for the box by mail but they would have had to wait for 4 or 5 days for it to arrive. Basically, everyone there could have avoided all of this waiting if they had responded in a timely manner. Here comes the real *** moment for Comcast. I think I was the only one who understood why the line was moving so slow. Comcast was attempting to upsell everyone one in line to upgrade their services. Every person who showed up had to hear about Comcast's Premium packages or DVR options blah blah blah. I was in line for an hour and a half that Comcast could give a person to person sales pitch to every customer who was required to sit there and listen to their garbage before they got their god forsaken box. Here's the thing, eventually one of the smarter people in the room asked why don't you just send someone out here to take our account numbers and names and then give us a box and let us go. A Comcast manager came back with another employee who actually started to do just that. So everyone who had their account number was able to approach out of line to this sole employee to get processed, I being one of them. It took about a minute to get my box. At the desk, and not wanting to cause a scene, I asked the Comcast employee if I am imagining this or not but are you really trying to upsell to all of these people waiting in line. She whispered back that, yes they were and she wasn't happy about it either. I told her that this is outrageous and I just want to get my box and cables and leave. No joke, she suggested that I speak to her manager who was hiding behind the wall and tell her that this selling needed to stop. Right then I heard the rep at the end of the line describe to a line completer the additional features of upgrading to a DVR box. I found the manager actually hiding off to the side just left of the end of the line. I asked her if she knew they were selling to all of these people. She said they aren't any more and she told them to stop. I told her I just heard one *** DVR pitch just now from the start of the line so I guess they were going rogue. She marched off to, I guess set them straight. As I walked the people standing in line applauded my (in my opinion, timid) calling out of Comcast. Seriously, applause and a few "well done"s. Third and lastly (if you made it this far): I get home and hook up their box and discover I have to "activate" each box I received. Which meant writing down the serial number for each box, going online or calling into Comcast then waiting an additional 15-20 minutes for their box to activate. Here's the last little pinprick from Comcast. I can no longer use my televisions remote for cable. I am now required to use their cheap looking remote instead of my current remote which currently runs nearly everything else. I know that seems like a small thing but I only pay for their basic, basic package so another remote for more home shopping networks was really not necessary. A forced digital upgrade is probably necessary. Subjecting your customers to horrifically long lines in order to sell them your services one-by-one is despicable. I hope someone can tell me they broke some type of law by doing this. Cheers.
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#367061 Review #367061 is a subjective opinion of poster.

Comcast conversion scam

Comcast told me I need the conversion boxes to go full digital. After I hooked up and activated I realized PBS does not come in as well, it is fuzzy, neither do I get the extra PBS channels after hook up. ABC doesn't come in as well. Anything with a dash after the station number was gone. When I called service I was told it would now cost an extra $15 monthly for the "HD" box to get these channels. In other words $15 to get what I got before. This is pure sleaze and I hope it will be recognized for what it is.
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#366699 Review #366699 is a subjective opinion of poster.

Comcast another ripoff

They are now shutting off channels that were orginally supplied in the contract. When I called to see where these channel went , guess what they have been moved into a new package you must buy. They can tell which channels you watch alot, so thet shut them off and create a new package. This is real dishonesty at its finest. They should lose the license. This kind of treatment of consumers can not be tolerated. Time to go back to direct TV, however they most likely all work together to create this type of trap, not hard to understand why people want and should get government control of these companies
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1 comment
Anonymous
#582235

FYI: Comcast and other cable providers have no clue what channels you watch, they do not track that info, only Nielsen boxes track that.

The channel line-ups are changing a lot based on what the owners of those stations are demanding from Comcast and other cable companies to pay them for access to that channel.

Some channels cost Comcast a few dollars per customer....example: if you have 80 channels and they all costed Comcast $2 each then Comcast would have to charge you $160/mo just to break even. Luckily most channels are pretty cheap and Comcast owns a lot of them (E!, NBCsports, USA, etc.) - it sucks when you lose a channel that you like but that's how it works.

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#366597 Review #366597 is a subjective opinion of poster.

COMCAST refuses offer they called me for

Comcast calls me to offer a deal to existing internet customers. It is their Blast Internet 50M, basic cable with HBO and HBO to go for $69.00. This deal would only have cost me $5 extra per month than what I currently pay for just internet at 20M. So I agree to it and am told the self install kit would come in about a week. A week later I check my bill online and see an appointment scheduled. I call to find out why, The order they have is to install a new modem (I own my own and they are aware). After being on hold/talking with about 3 different reps over about 45 minutes I am told to call back the sales person who made me the offer. I call her and am told "sorry, the offer had expired and we can't give it to you now, sorry nothing we can do." Why did you call me then?
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1 comment
Anonymous
#588272

when you upgrade to 50Mbit you are needing a different modem (docsis 3.0). without this modem you will not get your 50mbit therefore they didn't lie to you and you're just a *** ***.

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#366368 Review #366368 is a subjective opinion of poster.