Latest review first
Other than poor service and ever poorer quality of TV and internet, I had a situaton where I tried to pay my bill online. I got a message that said " It could not be processed at this time" Because it was overdue and they like to shut me off quick I paid by phone. I realized I had overdrafted my account and when I checked they had taken their payment twice. 260.00 x 2 !!!!!! They told me thier policy is to refund in twelve weeks!! In the meantime my car insurance is cancelled and i am building an assortment of overdraft charges. I was told that when a payment can not be processed I should wait 24 hours hours before trying again. That is not posted anywhere ..i've looked!! All complaints to them have been met with a " we are sorry for your inconvienience and strive to keep our customers happy" form letter. its to bad they are our only choice and are allowed to continue to trat customer this way!!
Comcast in Los Angeles, California - Extremely Poor Standard Definition Cable TV
Comcast's standard definition TV signal quality is the worst I've ever seen. I just moved here from California and find the state of Washington still living in the electronic stone age. In terms of high quality fiber optic TV and Internet services normally available across the nation, Washington shows up as the black hole in the upper left corner of the map. I recently found, for $15 from Home Depot, an HDTV Antenna that pulls in far better quality images, including a number of HD channels, into crystal clarity, for ZERO DOLLARS a month. Not as many channels, mind you, but MUCH BETTER QUALITY than Comcast has been able to deliver in all their years in business. Get a clue, Washington and Comcast. You need a change of management in this state.
Comcast Cable is great service, BUT... they have a monopoly and they don't give a *** about their customers. Where is the loyalty to the longtime customer? We pay twice what a new customer pays. I would rather get a set of rabbit ears than to pay the excessive rates I pay to fatten the wallets of their executives and employees. Rather than give me the promotion, they'd rather lose my business. They think I'll be back.. they have another thing coming. I despise Comcast. I thought monopolies were illegal, but they are alive and well in Charleston South Carolina.
Comcast in Sunland-Tujunga, California - 2 defective boxes, run around, no help
We bought a new HDMI TV. Went to Comcast to get an HDMI box. Bourght it home - discovered they did not give us HDMI cable - had to go buy one. Hooked up the box - could not get a picture. Placed the frits phone call to help lines at 8:30 PM. Nothing the people reading scripts in INdia said could help us. They thye treid to tel us it was our TV. the TV was brand new - my husband also repairs TVs...it was not the TV. Then they reied to tell us it was the cable. We testted the cable on my son's Tv... it wasnt the cable They transferred us, cuts us off, ran us around till 11:30 PM, and NOTHING. After all that. they offered us an appt for TEN DAYS LATER. We todl then that was unacceptable... we had plans for New Yeat;s eve invlovling the TV. The best they could offere us was an appt. January 4. So I cancelled my appts on December 29, and went back to get another box.This one came complete with cockroach eggs and dead bug parts, but it hooked right up and worked. We went to buy a new TV stand, and we had to unhook the box from the TV to move it on to the stand. That was it - the box never worked again. We can see red lights inside the box, but thats it. So we called and the run around started all over again. I really hate this company.I ahve several other friends dealing with this same thing right now... lots of people get TVs for Christmas. So I will be at the office AGAIN at 8 AM tomorrow and hope that I can get my TV working again in time for my New year's Eve party. These boxes are just ***: apparently there is no quality control. they are manufactured by Cisco. The poor box quality, lack of knowledge by Comacst employees, and poor customer service are a horrible combination. This company sucks
Comcast $120 extra per month for 1 HD Box and Service.....
I called Comcast tonight because my bill shot up $120 per month. I recently added 1 HD box to my acct and was told that the cost would be an extra $10 per month, not $120 extra. When calling Comcast they generally ask for 3 ways to verify your acct; however this time they asked me for my acct number. I explained that I don't know my acct number because my wife requested to receive electronic billing however we have never received an email. We only receive notifications from Wells Fargo from bill pay with the amount owed. The notification from Wells Fargo does not have the acct number. The representative was rude and spoke over me when I explained this. He told me that he could not and would not assist me until I provided my acct number. What am I supposed to do? Can someone please help me? Obviously Comcast could careless.....
Comcast in Smyrna, Georgia - Were in america speaking english not fn spanish
Its bs when watching a channel and another show starts and for some dumb *** reason suddenly an American born show is broadcast in spanish that's bs and you people know it if someone wants to watch the show in spanish let them choose not just change the language when you feel like appeasing to the spanish followers remember were in America and of all the problems we must deal with already you idiots decide to add more I've noticed its quite a few channels doing this so I know it must be CONCAST that's right I said CONCAST AND VERY SHORTLY IT WILL NO LONGER BE IN MY HOUSE SO GOOD FN LUCK KEEPING AMERICAN CUSTOMERS I LOOK FORWARD TO YOUR COMPANY'S DEMISE FILE 13 FOR YOU AND YOUR SPANISH BS
COMCAST IS A RIP OFF!
COMCAST IS HORRIBLE! Since I have signed up with their service my rates keep increasing! In less than one year it has increased at LEAST four times! I have called time after time every month trying to get this worked out. When I talk to their customer service they want to sell me MORE and increase my bill MORE! Saying it's their responsibility to show value. It may be value to your company to charge me more by giving me more... but that is NO VALUE to me as a customer! I want my bill to decrease -NOT INCREASE! It took me 20 minutes of explaining over and over that I am tired of my bill increasing and getting more expensive and that I want my rates to decrease-what did they do offer me $5.00 off a month for three months! WHAT!??! When I have to explain again and fight again for my customers rights-they say I can give you $10.00 off for six months! Why is it that I have to fight with their representatives for 30 minutes in order for them to give me a "deal" which is still more than when I started only for me to have to call them AGAIN in three or six months for my bill to be the same!? THEY ARE THE WORST!!! They want me to talk to a sales manager-and now I'm sitting on hold for forever! You bet I will find every Comcast/XFinity review out there and tell everyone of my experience! You have messed with the wrong customer!
Bait & Switch - Really Comcast?!
So the power to my house went out yesterday here in Houston and tried everything the next day to get it back into service (called Comcast to reset modem, restart computer and wireless router). The gentlemen then asked if I'd like to save money which of course is yes. He mentioned he can give me the same internet (12mb) and it still be cheaper without contract. I agreed which was a big mistake. I get an email a few minutes later saying that I now have basic cable ($12.95) and internet for $19.99. I asked him about it and he said it doesn't show cable on his computer but the price is $32/mo for 6 months. I immediately say no and asked him to put me back to what I had before ($46.97) for 12mb. He agreed and after a few minutes, he hangs up!!!! REALLY dude?!?! So I called back and retold the story of what happened and she said that my current plan is cheaper. Yes, not duh! Only for now! After six months, she said internet will go to 48.95 and $12.36 for cable which is more expensive then what I'm paying. I don't watch cable anyways so this is a waste of money!!! She couldn't get me back on my old plan because they don't have that promotion any more. BS! She said the best thing she could do is $49.99 for 12mb and *** $10 for two months because I have two months lefts on my old plan (the $46.97) and it be $49.99 for the next 6 months. At this point, I'm willing to cut my loss and just go with it. She said she needed to transfer me to a different department to handle the cancellation and the $10 discount. So I get transferred and told Linda (I finally asked for their name) my story again. She said my current plan is cheaper which again told her it wasn't after 6 months. Same BS with not able to get me back to my original plan because I changed AND she CAN'T give the $10/mo discount for next 2 months like the previous Comcast rep said could happen. Linda said she was misinformed and best she can do is $49.99 for 6 months and then $62.95 after that. I will be sending a letter from my attorney for this deceiving game that Comcast plays.
No refund from Comcast
I canceled my Comcast account November 16, 2012 and requested a refund because I only used 10 day of service. I called back on 12/12/12 and asked what the problem was, they said all the boxes were not returned, but they would run a check and to call back in two weeks. I called back 12/26/12 and told them I'll pay for the missing box ( I was told it cost $35), now they tell me to wait 60 days, when I asked to speak to a supervisor I was refused. All I'm getting form Comcast is the run-around. They owe me about $200.
Comcast in Sunland-Tujunga, California - Poor service from Comcasr
I have been having reception problems for several years. Because the problems were of a minor nature I had not pursued the problems, other than getting the cable boxes replaced. Recently our problems became more pronounced and I attempted to get the problems solved through the Comcast Customer Service, which did nothing. I then had a service technician come out the the house and after he departed I discovered that I no longer had any television. I contacted the Customer Service again and got no satisfaction or assistance. When I complained that the major problem occurred after the technician visit I was advised that they could not send another technician for several days.
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