Latest review first
COMCAST IS A RIP OFF!
COMCAST IS HORRIBLE! Since I have signed up with their service my rates keep increasing! In less than one year it has increased at LEAST four times! I have called time after time every month trying to get this worked out. When I talk to their customer service they want to sell me MORE and increase my bill MORE! Saying it's their responsibility to show value. It may be value to your company to charge me more by giving me more... but that is NO VALUE to me as a customer! I want my bill to decrease -NOT INCREASE! It took me 20 minutes of explaining over and over that I am tired of my bill increasing and getting more expensive and that I want my rates to decrease-what did they do offer me $5.00 off a month for three months! WHAT!??! When I have to explain again and fight again for my customers rights-they say I can give you $10.00 off for six months! Why is it that I have to fight with their representatives for 30 minutes in order for them to give me a "deal" which is still more than when I started only for me to have to call them AGAIN in three or six months for my bill to be the same!? THEY ARE THE WORST!!! They want me to talk to a sales manager-and now I'm sitting on hold for forever! You bet I will find every Comcast/XFinity review out there and tell everyone of my experience! You have messed with the wrong customer!
Bait & Switch - Really Comcast?!
So the power to my house went out yesterday here in Houston and tried everything the next day to get it back into service (called Comcast to reset modem, restart computer and wireless router). The gentlemen then asked if I'd like to save money which of course is yes. He mentioned he can give me the same internet (12mb) and it still be cheaper without contract. I agreed which was a big mistake. I get an email a few minutes later saying that I now have basic cable ($12.95) and internet for $19.99. I asked him about it and he said it doesn't show cable on his computer but the price is $32/mo for 6 months. I immediately say no and asked him to put me back to what I had before ($46.97) for 12mb. He agreed and after a few minutes, he hangs up!!!! REALLY dude?!?! So I called back and retold the story of what happened and she said that my current plan is cheaper. Yes, not duh! Only for now! After six months, she said internet will go to 48.95 and $12.36 for cable which is more expensive then what I'm paying. I don't watch cable anyways so this is a waste of money!!! She couldn't get me back on my old plan because they don't have that promotion any more. BS! She said the best thing she could do is $49.99 for 12mb and *** $10 for two months because I have two months lefts on my old plan (the $46.97) and it be $49.99 for the next 6 months. At this point, I'm willing to cut my loss and just go with it. She said she needed to transfer me to a different department to handle the cancellation and the $10 discount. So I get transferred and told Linda (I finally asked for their name) my story again. She said my current plan is cheaper which again told her it wasn't after 6 months. Same BS with not able to get me back to my original plan because I changed AND she CAN'T give the $10/mo discount for next 2 months like the previous Comcast rep said could happen. Linda said she was misinformed and best she can do is $49.99 for 6 months and then $62.95 after that. I will be sending a letter from my attorney for this deceiving game that Comcast plays.
No refund from Comcast
I canceled my Comcast account November 16, 2012 and requested a refund because I only used 10 day of service. I called back on 12/12/12 and asked what the problem was, they said all the boxes were not returned, but they would run a check and to call back in two weeks. I called back 12/26/12 and told them I'll pay for the missing box ( I was told it cost $35), now they tell me to wait 60 days, when I asked to speak to a supervisor I was refused. All I'm getting form Comcast is the run-around. They owe me about $200.
Comcast in Sunland-Tujunga, California - Poor service from Comcasr
I have been having reception problems for several years. Because the problems were of a minor nature I had not pursued the problems, other than getting the cable boxes replaced. Recently our problems became more pronounced and I attempted to get the problems solved through the Comcast Customer Service, which did nothing. I then had a service technician come out the the house and after he departed I discovered that I no longer had any television. I contacted the Customer Service again and got no satisfaction or assistance. When I complained that the major problem occurred after the technician visit I was advised that they could not send another technician for several days.
I paid on my ccount in full with a customer service representative Dec 22. I went Xmas shopping for my granddaughter checked my account to discover funds were missing. I immediately called my bank and was told Comcast withdrew funds in the same amount twice, on the 22...
Comcast service sucks
I've been without internet for almost 3 days. I called in the customer service and talked to them. They said they're going to send out a technician today from 8am to 10am. It's 2pm and nobody has showed up YET! I just called again and asked them why the technician hasn't came here yet, and the lady I spoke to said, shes going to call the local dispach and try to send out a technician as soon as possible, but she dont know if its going to be today or tomorrow. *** up service. So *** disappointed. SMH.
Comcast in Brampton, Ontario - Heads up
I am not a Comcast costumer but I use to work for a Thursday party company. I just want to let Comcast customers know what is going to happen. I won't leave my name because I can get in a lot of trouble for saying what I'm about to say. A lot of customers experience outages or very slow service. The reason this is happening so often is not because they don't have the speeds but most of the lines that they are sending those speeds through are approximately 50 to 60 years old. That being said when you call in about your service being *** and I know a lot of you do like I said earlier. I did tech support/customer service trying to get you back online and I have got to be honest I sent out at least 10 tech tech visits every 50 calls. When people got me for support on the phone they always told me how they were happy that english was my first language but that's also going to change in the new year. Comcast has decides to shut down one of the centers, the one I use to work for. So Comcast customers prepare to speak to a lot more feign people with language barriers. And prepare for a lot of scripted agents.
Comcast raised rates for TV
3 months ago my bil was $137 but has gone up to over $200 and now $226, no movies ordered, meanwhile they axed Cinemax without even asking, so I have less but pay more. Called, but they ran me thru the row only to say they were not open today (Sat the 22nd); odd, they used to be. Online chat to only find they are antsy and terribly impatient. Gee, all am wanting to is to cancel all of the TV except for basic. These *** are wanting to put me into the poor house; so I submit and just pare down. They are the drivers. I suppost that will go back to Directv and only issue was stormy weather and irratic reception. More tolerable than having my pockets picked clean by Comcast. BTW: They are still overcharging me for an additional box that I returned to them; called twice and they were to take care of it. Comcast doesn't take care of anything except taking our money and poor service. Should add that I've been thru some two or three boxes as they were flakey and couldn't even turn them on at times. I have not recommendation for this company, unless you enjoy problems and abuse.
Comcast - Worst Service with no intention to fix the Root Cause
Post hurricane Sandy service interruption for a week, Comcast laid a Coaxial cable from the cable box into our Apartment temporarily, indicating that main line underground /through the walls are corrupt. Root cause was never fixed by Comcast and resulted in it being cut off by apartment management 3 days back. Reason stated : Trip hazard to neighbors and violation of policy in running cables over the sidewalk. I scheduled an appointment with Comcast for yesterday - 12/20/2012 (2.00 pm – 6.00 pm slot). I was a block away from home, when Comcast reached my home. I did tell customer care to wait for me 5 more minutes. But within 5 minutes the technician went away . I made Four calls yesterday to customer care at different intervals , only to be told that the dispatch unit will re-send the technician . At the end of the day(6.00 pm), I again called Comcast, only to be told that technician will not be coming over. I had to reschedule the appointment for today- 12/21/2012 (9.00 am – 1.00 pm slot). Since I had to *** from work yesterday, I made my spouse to be at home today(she took an off from work today). Technician arrived at 9.30 am and my spouse explained the issue. He was unwilling to do any remediation and was rude with my wife. I was able to hear all conversation over phone. I felt helpless and sad for my wife. I asked her to speak with his supervisor so to remediate the issue. Earlier, the technicians used to call up their supervisors and seek inputs. This technician did not heed to that request and simply walked to his Comcast Vehicle and drove away. This is despite my wife pleading and requesting him to provide some help in reinstating Comcast service. I am deeply saddened and angry with such deplorable and inhumane approach that Comcast has. Especially to a woman at home.I strongly feel this is racial discrimination and denial of consumer rights on a paid service . I would like to explore all options to take this forward ,if needed ,legally . As a formal step, I have lodged complaint with Comcast Customer Care- Ref # :013298033 . I am not sure if Comcast will be of any help in resolving the issue immediately . The Apartment Management clearly mentions that it’s the responsibility of Cable company to provide maintenance service to its customers. It also mentions that Comcast never made any attempt to reach out to the Apartment management to resolve the issue.
Comcast Cable and Internet Out Again
I am submitting this complaint from my phone because my Comcast cable and Internet are out AGAIN. We also have no phone service since it is run through the Internet.. Cable and internet went out Thursday night and when we called today, Friday, we were told they can't get someone here to fix it until Saturday! We have a business we run from our home. It is really hard to run a business like this. We lost sales today. We have lost Internet three times in the past month. Absolutely ridiculous to have to wait so long to get it fixed.
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