Latest review first
Comcast in Portland, Oregon - Rev Dr. John A. Hubbard
We moved into a retirement facility two months ago; Internet and telephone connection is included in our monthly bill. Unfortunately that service is provided by Comcast. We have never dealt with Comcast heretofore and it has been a horrific experience. Never, in my 74 years, have I been so dissatisfied with the the service offered by any organization. It is - in a word - awful. I was appalled to learn that the CEO's compensation package is $26 million. This bloated - and unnecessary - package certainly is not a reflection of the performance of the company he leads!!
Comcast THE WORST terrible deceitful unhelpful customer service & technicians ever
my service has been interrupted for more than a week. my first tech call was placed more than a week ago, when the CSR was suppose to call me back to make sure our service was working. That never happened. One week later, when interruption was still happening (error codes for on demand and certain HD stations) I was assured that a technician would be out to my home the next day between 1-3pm. At 2:30, suspecting that no one would actually come (past experience has told me this) I find out from the CSR that the customer (me) had called in to cancel my appointment. My frustration with this cable company has definitely reminded why I had switched to Direct TV and leaves me realizing that we will be making the switch back ASAP. Their CS service is so superior. As an update, here I sit waiting for the promised phone call from dispatch that is now late and I'm sure will not be coming......Time to make my call to Direct TV.
Comcast - Filing a complaint with the Trade Commission and Florida PSC
I have been a Comcast customer for many years. I remember when they first got the right to run cable throughout the area; and they couldn't do enough for you as a new customer. Now they have a complete monopoly over cable distribution, unless you settle for DSL or satellite, and it shows in everything they do. Every element of the business practice seems to be geared toward bilking more money out of you. I noticed that my internet connection became sporadic during peak hours; repeated calls to reset the modem didn't help. I requested a service call; they sent out some arrogant, know-it-all *** that couldn't be bothered with basic questions about service; just wanted to tell me how much it would cost if he did this or that. I just spent two hours waiting at their Pompano service center only to be told that they wouldn't discuss the account with me, even though I'm on the account and pay the bill. Bottom line: they have a monopoly so they think they can treat people any way they want, without consequences...we'll see...
My husband and I have been Comcast customers for many, many years. We pay a very high rate for phone, internet and cable. Prior to moving into our new house, I contacted Comcast and asked them if we would be able to keep our same home and FAX numbers as we had had those numbers for nearly 20 years and my husband has them on all his business cards, and they said absolutely, there would be no problem whatsoever keeping those same numbers. If they had not said we could keep those numbers, we would have switched to something less expensive for sure. After we moved and had them do the transfer of services...only 3 miles away...they suddenly are telling us that we now have new numbers. I told them we were told we could keep the same numbers and the installation guy just said he knew nothing about it but for me to call them and tell them to switch it back, that it wouldn't be any problem. So I called, and was told "Oops, we were wrong, we can't do that" This is after we had them come install internet, cable and phone lines, and of course we had to pay for all of that, as well as now we have an even higher bill than before!! We have been fighting with them over this for a few months now...many, many phone calls with people who can't even speak english properly, and placed on hold for 20-30 minutes each and everytime while they "check into it". Everytime we called, we got a different story! At one point they said that because of the federal portability law, we COULD get the number, but we weren't currently under that package deal to cover it and would have to pay more money!! We finally gave up on Comcast and Sprint said that they could give us our old number back no problem. They contacted Comcast and were told that yes, the number is available for us to be able to get it back, so we signed up with Sprint...now 2 weeks later, Sprint is saying that Comcast is refusing to give up that phone number!! They (Comcast) want us to reactivate it first (meaning pay Comcast more money to get our own number they had already promised us, then said we couldn't get), then they would release it to Sprint. This has been the absolutely worst run-around I have ever dealt with with ANY company ever. I would recommend that everybody steer clear of Comcast services. They just don't give a *** about any of their long-time loyal customers.
Comcast in Concord, New Hampshire - Terrible Sales and Customer Service
The Sales Staff I dealt with on three occasions didn't know their product. They didn't know what I was eligible for as an existing customer. I spoke to two Customer Service Sales people. The first quoted me as a new Customer then had to check on a few things and said she would call me back. Never got a call back. The last Sales person I spoke to quoted me as an existing customer and raised the price saying I couldn't get the new customer discounts. I have been with this company for 12 years and have learned they are putting it to the loyal customers. I am going to cancel my Internet and move to another company. It is deplorable as to how they treat there existing customers.
Comcast in Tunnelton, West Virginia - Loyal cust many yrs, refused service @ new house
I have been a loyal customer with them for many, many, years. Always paid my bill and rarely ever behind. I moved to a house my daughter previously lived in. It is a rental. My soon to be ex husband is still at our home and the cable is in my name there. I called to get service and everything went great! Until the day they were to install. No one shows up, I call comcast and speak with 3 different people over an half hour, not one of them can tell me why the tech isn't at my house. They give me a number to call and I get someones voicemail, I leave 4 messages that day and never get a call back. The next day I call 3 more times and then finally speak with a very nice gentleman named walter. He says my daughter owed a large bill and he just needed me to answer a few questions. I answer them and he says alright go ahead and contact sales to set up new install date. I do that and then am informed I cannot do anything unless i send them my lease from previous addreess lease for new address, drivers license, social security card and 2 utility welcome letters for new address? What in the ***, IT IS ONLY CABLE! I CAN GET GOVERNMENT DOCUMENTS WITH LESS! I gave them my daughters new address so they may contact her about her old bill and I have services in my name at my old pllace where my husband is. The woman I spoke with that tells me I have to send in all of this documentation then decides to lecture me wanting to know why I am leaving service in my name at old house. 1st of all it isn't any of her business or comcasts business. 2nd I JUST MOVED OUT 3 WEEKS AGO! I haven't even filed for legal separation or anything yet. So I am shutting of my service and my husband was so upset with comcast he isn't putting it in his name. He is going Direct TV and so am I. So now the over 200$ we paid them, plus what my new service would have costt,will be going to Direct TV.
Comcast has terrible customer service
After waiting for over a week a comcast technician came to install my internet and phone service. He left without checking his work. All my phone jacks in the house are dead, so I still have no service. I called comcast immediately and they said that they would get someone back to my house. After a day passed by and no one called me, I called comcast again. They said the best they could is to send someone out on Saturday. So, three more days with no phone service. Terrible customer service.The technician also did not leave any information explaing and over the features of the phone system.
Comcast - Poor customer service
I had internet installed and the technician ran a cable from the street up to my house. He left the cable laying on the lawn. I called Comcast to request someone come out to bury the cable. It was scheduled for today. I received a call from Comcast to confirm the schedule, but nobody came. I spend an hour on the phone with various people to find out what happened. Nobody could explain what happened but a new appointment had been made for January 19 (nobody told me) I asked to have that appointment moved up but so far no luck. The rep I spoke with last said I needed to call Billing for the appointment. Billing!!!. Billing was closed so the efforts continue tomorrow.
I have had several attempts at working with Comcast's customer service and it's been horrible. Don't assume that signing up via the online chat/online form will be quick and painless. It took almost 2 hours to sign up and the person that worked with me didn't speak...
Comcast in Nashville, Tennessee - Submitting false account claims to credit collection
We left Comcast after being a customer for over 15 years. Our balance was paid in full and on time and have called twice to check that the balance on our account is zero. We received several notices from Credit Protection Association about an unpaid balance of $33 with Comcast. Called Comcast and was told that they would take care of it but still was told by the CPA that they are reporting us to national credit bureau. It is extremely frustrating that this should even happen given we have paid all our bills on time with comcast. Need Comcast to resolve this
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