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Comcast in Minneapolis, Minnesota - Technician no-show

Took the day off specifically to wait for the Comcast technician. He didn't show up. Called Comcast three times: First Attempt: CSR assured me everything was fine and a technician will show up "soon" Second Attempt (three hours later): The CSR put me on hold and disconnected my call. Third Attempt: I'm writing this as I'm on hold again. These people are a joke. No professionalism, the CSRs were actually pretty bad, the lady that disconnected me didn't bother to call back. This is a waste of my time, but unfortunately, the alternative is CenturyLink's DSL which is not as fast.
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#373928 Review #373928 is a subjective opinion of poster.
Loss
$320
I contacted comcast to ask for a 4 day extention on paying my bill. I advised the representative that I would provide my credit card number to ensure that they received the payment . The representative that I spoke with could barely speak english. So I asked for his...
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2 comments
Anonymous
#993757

That's ***. They keep making my bill due on the 13th and I don't get paid until the 15th.

Every month I talk online with a rep and get an extension to pay on the 15th.

Keep calling and remind them that you are a long time valued customer and will make sure it's paid on the date you request. Someone is bound to help you somewhere.

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#373869 Review #373869 is a subjective opinion of poster.

Comcast in Fresno, California - Missed 4 appointments for install

Comcast missed 4 appointments for installation. When they finally arrived they did not have the equipment to install. They were short of equipment. Then they changed my bonus for signing up from $500.00 to $300.00 at corporate customer service. Total calls to them 8. Then they sold me a movie and dinner package that never arrived. Which I will have to dispute on my credit card. Can they do something right? I don't know.They just don't care about the customer. Horrible, horrible customer service. We will never have anything to do with them in he future. I work at USPS and our service is a million times better.
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#373864 Review #373864 is a subjective opinion of poster.
Loss
$209
We had a simple move 6 miles away. "Just disconnect my phone, internet and cable TV here - and activate it over there." Not such an easy task for Dumbcast. Techs who left me new digital boxes that hadn't been activated ( I had to drive to the local Comcast center...
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#373784 Review #373784 is a subjective opinion of poster.
Loss
$300

Comcast in Denton, Maryland - No customer service

Comcast stopped by my home offered to lower my bill with a new package plan of course I excepted will from there it goes down hill the install was terrible the tech left to get another box since the first one did not work said he would be back in 1 hour that never happened it was 5 hours later before he showed back up and cables are running every where in my home even after I ask him if this is what it would look like and he said no now this started in December I still have the same tv not working and I called to get someone out here again to fix the problem and they canceled my appointment with no call to say they weren't coming I have called the corporate office and still told wait another day how lomg should this company be allowed to treat the public like this when is someone going to step up and give the public what they pay for
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#373593 Review #373593 is a subjective opinion of poster.
Loss
$5000

Comcast in Royersford, Pennsylvania - Billing kings

new to comcast , customer service is not very knowlegeable about their own products and features . Aside from that they lay their billing fees on one after another like i have never seen a company do before ( setup fee 9.99, installation 30.00, credit ck 50.00, del and hand 10.00, service 34.99 etc , etc etc...! You have to ask the right questions to see the scam behind their billing services - be careful or you will be out a lot of dough .. know how to work your way through these scammers and you make come out even . Service is another story ... I will have to wait to see .
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#373554 Review #373554 is a subjective opinion of poster.

Comcast Xfinity Review: Worst Experience imaginable

I will try and keep my story as short and to the point as possible, but to those of you who are just scanning forums for a quick review of Comcast,PLEASE DO NOT SIGN UP. THESE BA***RDS DO NOT DESERVE A PENNY OF YOUR MONEY! Our experience started about a month ago. We were told there was going to be someone coming up to setup our cable and internet. A fee was never mentioned to us at this time. The service tech showed up (an hour and a half late), hooked up 3 co-ax cables and a splitter, this took him 10 minutes. We were charged $70 for this. Shortly after we began "enjoying" our newly acquired services. We noticed that the sound was going out, often. Making the assumption that it was a fluke, we let it go. Over the next couple days nothing got better. The internet dropped constantly, TV continued to lose sound, and we decided it was time to call. So we called their support, waited on hold for a total of 1 hour and 18 minutes, and was passed between 3 departments. Finally we got the issue resolved, or so we thought. The next day the same issues started all over again. We called again to attempt to resolve the issue, and again waited on hold for well over an hour. They told us they would have to send a tech out to fix it. The only time they could get this scheduled was A WEEK AWAY! I took the day off work to accommodate their schedule. They never showed. Now, here I sit 1 month later, with no internet, no cable and a $220 bill for absolutely nothing. I have made an attempt to explain my experience to them, the result was more waiting on hold, being passed between departments, and still getting nowhere. This is the worst experience I have ever had with any company, and I have had enough. I assure that my experience here is not unique. PLEASE, NEVER GET COMCAST, AND IF YOU HAVE IT DROP IT!
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#373443 Review #373443 is a subjective opinion of poster.
Loss
$220

Comcast in Marietta, Georgia - Charged for ***

For the past 2 months Comcast has been charging me for Adult movies, that i know have not be ordered. Its just my wife and i and we were out of town when the movies were " ordered". They credited the account the first time and said it wouldn't happen again. The next bill came....4 Adult movies all ordered on the same day 1 mint apart. 3:03 pm 3:04 pm 3:04pm 3:04pm 3:05pm. So i call them and ask about it again, and they tell me there are more charges that arnt on the bill yet.. all 14.99 adult movies. Is this happening to anyone else. I'm starting to get really mad.
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Review
#373255 Review #373255 is a subjective opinion of poster.
Loss
$200

National Quit Comcast Day

Millions of customers experience constantly rising cable rates. How can customers stop Comcast from constantly taking more money out of your wallet?Hit them where it hurts. In their wallet.What would happen if millions of Comcast customers protested this parasitical corporation by dropping the service ...I am suggesting that people get organized and start planning. Talk to your friends and lets get this going. If we can get even 10 percent of the customer base to quit on one "National Quit Comcast Day", heads will roll at comcast. Stop complaining and start doing. This site can be used (along with other sites) to get this movement going.Comcast DOES NOT CARE about individual complaints. It is a corporation that only concerns itself with the bottom line profits. Reduce their profits and they will act quickly to try and do whatever it takes to get that money back.Time for customers to WAKE UP! Pass the word to your friends.
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#373218 Review #373218 is a subjective opinion of poster.

Comcast in Winchester, Virginia - Duh!

I paid to have the equipment shipped to my house, in order to do the self installation. Two days after installing my router I get a confirmation call, at work, saying an associate would be at my apartment the next day to install the router. They made me stay on the line for half an hour to cancel the appointment. The representative said I would be charged more money if I did not go through this ridiculous process. I explained that I was with a client, but this did not matter. The next day, after completing this unnecessary cancellation, a technician also called me to say he'd be at my place in 30 min to do an installation. I went trough a long process of cancellation to avoid an additional charge again. Now I am trying to watch my teams game, missing important, last quarter, plays. Thanks for wasting my time and money, Comcast. Nothing makes me feel more valued than threats and an uncaring staff!
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#373120 Review #373120 is a subjective opinion of poster.