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Comcast Xfinity Review: Worst Experience imaginable

I will try and keep my story as short and to the point as possible, but to those of you who are just scanning forums for a quick review of Comcast,PLEASE DO NOT SIGN UP. THESE BA***RDS DO NOT DESERVE A PENNY OF YOUR MONEY! Our experience started about a month ago. We were told there was going to be someone coming up to setup our cable and internet. A fee was never mentioned to us at this time. The service tech showed up (an hour and a half late), hooked up 3 co-ax cables and a splitter, this took him 10 minutes. We were charged $70 for this. Shortly after we began "enjoying" our newly acquired services. We noticed that the sound was going out, often. Making the assumption that it was a fluke, we let it go. Over the next couple days nothing got better. The internet dropped constantly, TV continued to lose sound, and we decided it was time to call. So we called their support, waited on hold for a total of 1 hour and 18 minutes, and was passed between 3 departments. Finally we got the issue resolved, or so we thought. The next day the same issues started all over again. We called again to attempt to resolve the issue, and again waited on hold for well over an hour. They told us they would have to send a tech out to fix it. The only time they could get this scheduled was A WEEK AWAY! I took the day off work to accommodate their schedule. They never showed. Now, here I sit 1 month later, with no internet, no cable and a $220 bill for absolutely nothing. I have made an attempt to explain my experience to them, the result was more waiting on hold, being passed between departments, and still getting nowhere. This is the worst experience I have ever had with any company, and I have had enough. I assure that my experience here is not unique. PLEASE, NEVER GET COMCAST, AND IF YOU HAVE IT DROP IT!
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#373443 Review #373443 is a subjective opinion of poster.
Loss
$220

Comcast in Marietta, Georgia - Charged for ***

For the past 2 months Comcast has been charging me for Adult movies, that i know have not be ordered. Its just my wife and i and we were out of town when the movies were " ordered". They credited the account the first time and said it wouldn't happen again. The next bill came....4 Adult movies all ordered on the same day 1 mint apart. 3:03 pm 3:04 pm 3:04pm 3:04pm 3:05pm. So i call them and ask about it again, and they tell me there are more charges that arnt on the bill yet.. all 14.99 adult movies. Is this happening to anyone else. I'm starting to get really mad.
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#373255 Review #373255 is a subjective opinion of poster.
Loss
$200

National Quit Comcast Day

Millions of customers experience constantly rising cable rates. How can customers stop Comcast from constantly taking more money out of your wallet?Hit them where it hurts. In their wallet.What would happen if millions of Comcast customers protested this parasitical corporation by dropping the service ...I am suggesting that people get organized and start planning. Talk to your friends and lets get this going. If we can get even 10 percent of the customer base to quit on one "National Quit Comcast Day", heads will roll at comcast. Stop complaining and start doing. This site can be used (along with other sites) to get this movement going.Comcast DOES NOT CARE about individual complaints. It is a corporation that only concerns itself with the bottom line profits. Reduce their profits and they will act quickly to try and do whatever it takes to get that money back.Time for customers to WAKE UP! Pass the word to your friends.
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#373218 Review #373218 is a subjective opinion of poster.

Comcast in Winchester, Virginia - Duh!

I paid to have the equipment shipped to my house, in order to do the self installation. Two days after installing my router I get a confirmation call, at work, saying an associate would be at my apartment the next day to install the router. They made me stay on the line for half an hour to cancel the appointment. The representative said I would be charged more money if I did not go through this ridiculous process. I explained that I was with a client, but this did not matter. The next day, after completing this unnecessary cancellation, a technician also called me to say he'd be at my place in 30 min to do an installation. I went trough a long process of cancellation to avoid an additional charge again. Now I am trying to watch my teams game, missing important, last quarter, plays. Thanks for wasting my time and money, Comcast. Nothing makes me feel more valued than threats and an uncaring staff!
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#373120 Review #373120 is a subjective opinion of poster.

Comcast in Portland, Oregon - Rev Dr. John A. Hubbard

We moved into a retirement facility two months ago; Internet and telephone connection is included in our monthly bill. Unfortunately that service is provided by Comcast. We have never dealt with Comcast heretofore and it has been a horrific experience. Never, in my 74 years, have I been so dissatisfied with the the service offered by any organization. It is - in a word - awful. I was appalled to learn that the CEO's compensation package is $26 million. This bloated - and unnecessary - package certainly is not a reflection of the performance of the company he leads!!
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#373107 Review #373107 is a subjective opinion of poster.

Comcast THE WORST terrible deceitful unhelpful customer service & technicians ever

my service has been interrupted for more than a week. my first tech call was placed more than a week ago, when the CSR was suppose to call me back to make sure our service was working. That never happened. One week later, when interruption was still happening (error codes for on demand and certain HD stations) I was assured that a technician would be out to my home the next day between 1-3pm. At 2:30, suspecting that no one would actually come (past experience has told me this) I find out from the CSR that the customer (me) had called in to cancel my appointment. My frustration with this cable company has definitely reminded why I had switched to Direct TV and leaves me realizing that we will be making the switch back ASAP. Their CS service is so superior. As an update, here I sit waiting for the promised phone call from dispatch that is now late and I'm sure will not be coming......Time to make my call to Direct TV.
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#373078 Review #373078 is a subjective opinion of poster.
Loss
$50

Comcast - Filing a complaint with the Trade Commission and Florida PSC

I have been a Comcast customer for many years. I remember when they first got the right to run cable throughout the area; and they couldn't do enough for you as a new customer. Now they have a complete monopoly over cable distribution, unless you settle for DSL or satellite, and it shows in everything they do. Every element of the business practice seems to be geared toward bilking more money out of you. I noticed that my internet connection became sporadic during peak hours; repeated calls to reset the modem didn't help. I requested a service call; they sent out some arrogant, know-it-all *** that couldn't be bothered with basic questions about service; just wanted to tell me how much it would cost if he did this or that. I just spent two hours waiting at their Pompano service center only to be told that they wouldn't discuss the account with me, even though I'm on the account and pay the bill. Bottom line: they have a monopoly so they think they can treat people any way they want, without consequences...we'll see...
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#372867 Review #372867 is a subjective opinion of poster.
Loss
$240

Comcast Sucks!!

My husband and I have been Comcast customers for many, many years. We pay a very high rate for phone, internet and cable. Prior to moving into our new house, I contacted Comcast and asked them if we would be able to keep our same home and FAX numbers as we had had those numbers for nearly 20 years and my husband has them on all his business cards, and they said absolutely, there would be no problem whatsoever keeping those same numbers. If they had not said we could keep those numbers, we would have switched to something less expensive for sure. After we moved and had them do the transfer of services...only 3 miles away...they suddenly are telling us that we now have new numbers. I told them we were told we could keep the same numbers and the installation guy just said he knew nothing about it but for me to call them and tell them to switch it back, that it wouldn't be any problem. So I called, and was told "Oops, we were wrong, we can't do that" This is after we had them come install internet, cable and phone lines, and of course we had to pay for all of that, as well as now we have an even higher bill than before!! We have been fighting with them over this for a few months now...many, many phone calls with people who can't even speak english properly, and placed on hold for 20-30 minutes each and everytime while they "check into it". Everytime we called, we got a different story! At one point they said that because of the federal portability law, we COULD get the number, but we weren't currently under that package deal to cover it and would have to pay more money!! We finally gave up on Comcast and Sprint said that they could give us our old number back no problem. They contacted Comcast and were told that yes, the number is available for us to be able to get it back, so we signed up with Sprint...now 2 weeks later, Sprint is saying that Comcast is refusing to give up that phone number!! They (Comcast) want us to reactivate it first (meaning pay Comcast more money to get our own number they had already promised us, then said we couldn't get), then they would release it to Sprint. This has been the absolutely worst run-around I have ever dealt with with ANY company ever. I would recommend that everybody steer clear of Comcast services. They just don't give a *** about any of their long-time loyal customers.
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#372862 Review #372862 is a subjective opinion of poster.

Comcast in Concord, New Hampshire - Terrible Sales and Customer Service

The Sales Staff I dealt with on three occasions didn't know their product. They didn't know what I was eligible for as an existing customer. I spoke to two Customer Service Sales people. The first quoted me as a new Customer then had to check on a few things and said she would call me back. Never got a call back. The last Sales person I spoke to quoted me as an existing customer and raised the price saying I couldn't get the new customer discounts. I have been with this company for 12 years and have learned they are putting it to the loyal customers. I am going to cancel my Internet and move to another company. It is deplorable as to how they treat there existing customers.
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#372632 Review #372632 is a subjective opinion of poster.
Tags
  • new customer

Comcast in Tunnelton, West Virginia - Loyal cust many yrs, refused service @ new house

I have been a loyal customer with them for many, many, years. Always paid my bill and rarely ever behind. I moved to a house my daughter previously lived in. It is a rental. My soon to be ex husband is still at our home and the cable is in my name there. I called to get service and everything went great! Until the day they were to install. No one shows up, I call comcast and speak with 3 different people over an half hour, not one of them can tell me why the tech isn't at my house. They give me a number to call and I get someones voicemail, I leave 4 messages that day and never get a call back. The next day I call 3 more times and then finally speak with a very nice gentleman named walter. He says my daughter owed a large bill and he just needed me to answer a few questions. I answer them and he says alright go ahead and contact sales to set up new install date. I do that and then am informed I cannot do anything unless i send them my lease from previous addreess lease for new address, drivers license, social security card and 2 utility welcome letters for new address? What in the ***, IT IS ONLY CABLE! I CAN GET GOVERNMENT DOCUMENTS WITH LESS! I gave them my daughters new address so they may contact her about her old bill and I have services in my name at my old pllace where my husband is. The woman I spoke with that tells me I have to send in all of this documentation then decides to lecture me wanting to know why I am leaving service in my name at old house. 1st of all it isn't any of her business or comcasts business. 2nd I JUST MOVED OUT 3 WEEKS AGO! I haven't even filed for legal separation or anything yet. So I am shutting of my service and my husband was so upset with comcast he isn't putting it in his name. He is going Direct TV and so am I. So now the over 200$ we paid them, plus what my new service would have costt,will be going to Direct TV.
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#372611 Review #372611 is a subjective opinion of poster.