Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Comcast in Miami, Florida - Poor quality, pixels, sound cutting in/out, freezing

Pay more for HD receiver, dvr and channels, but can't watch them because of the CONSTANT pixation, sound cutting in and out and picture freezing. I've stopped having service come to the house, lose a day at work and they can't find the problem. Tired of calling and running thru the trouble shooting BS and NOTHING! Getting ready to give Direct TV another try, at least I knew what the problem was with them....weather, but it wasn't constant. I understand this is a common widespread problem. If comcast does not resolve it, I assure you more customers will switch.
View full review
Review
#375454 Review #375454 is a subjective opinion of poster.
Loss
$1200
Comcast - Jipped
We've been stuck with Comcast for a while now, due to no other services. A while ago we found out we could "bundle" and save $40 a month. They sent over a new modem, and upon activation the internet speed dropped 5Mbps, the upload speed less than 1Mbps, and the...
View full review
Review
#375434 Review #375434 is a subjective opinion of poster.

Comcast in Fort Lauderdale, Florida - Missing channels

I'm missing channels from 26 to 85. I had the same problem back on December 19th. A technician came home and fixes the problem. Last week, I noticed my bill was increased, and I called Customer service in Spanish, and the first representative missthreat me, I called again and A lady helped me giving me good deals, and she gave me the security, I'm going to keep my channels. I called yesterday and a rep told me I need to change the Box, he reset the box without success. I have to pay 30 dollars to schedule a visit and change the box. I'm trying to reduce my bill!!!Now, they send an email: Dear JOSE GOMEZ, We understand that you are having issues with the channels available for your Comcast cable service. You are currently subscribed to MultiLatino Plus. Please be advised that this has less channels than Digital Starter. You may check on the corresponding channel line ups for these packages by going to http://www.comcast.com/ You may directly reach the Local team as well at 800-568-1212 / 904-374-8000. Thank you. Please Do Not Reply To This Message For further inquiries and as part of our Comcast Customer Guarantee, you can always contact us at your convenience 24 hours a day, 7 days a week by calling 1-800-XFINITY (1-800-934-6489) or chatting with us online. Thank you for choosing Comcast. We value your business and have a great day, . JUST LIKE THAT, COOL
View full review
Review
#375259 Review #375259 is a subjective opinion of poster.

Comcast - Poor local / Corporate contact

There is no easy way to reach Comcast or corporate to request a change in channel line up. The local office says it is not in their control; the local manager echos that too; Comcast 1-800 phone help can only seem to parrot from a script. Comcast has not way to send an email. They are insulated from their customers and hold us hostage for programming that doesn't suit or areal. In the Ukiah area, we get SF/Oakland news but no Eureka or Sacramento station news. I am ready to disconnect but, since analog is no longer, we are screwed.
View full review
Review
#375100 Review #375100 is a subjective opinion of poster.

Comcast in Philadelphia, Pennsylvania - POOR SERVICE

LAST TWO WEEKS I HAVE BEEN RUNNING W/OUT TV, PHONE AND INTERNET SERVICE EVERY TECHNICIAN THAT COMES OUT HAS BEEN TELLING ME SOMETHING DIFFERENT AND NEVER COMPLETES THE JOB. ON 1/12 I HAD A TECH. COME TO MY BUSINESS AND HAD A VERY BAD ATTITUDE AND WAS VERY RUDE, I STILL DONT HAVE PHONE SERVICE WHICH CUSTOMERS THINK IM CLOSED. WHICH MY PHONE VOLUME A DAY IS ABOUT 20-30 CALLS A DAY, AND MANY CUSTOMERS ARE THINKING THAT I RAN OUT OF BUSINESS THX TO COMCAST! HOW AM I SUPPOSE TO REALLY ON COMCASTWHEN A SIMPLE ISSUE CANNOT BE RESOLVED I SHOULD HAVE STAYED W/VERIZON MY BILL WAS SLIGHTLY HIGHER BUT NEVER HAD AN ISSUE.
View full review
Review
#374866 Review #374866 is a subjective opinion of poster.
Loss
$1100
My issue with comcast, I added additional services that I scheduled to occur on 1/4/13, BTW 9-11, on this date comcast arrived at 12:00 (LATE) and proceeded to question me on what services I was adding to my service, after I informed comcast tech what services I was...
View full review
Review
#374822 Review #374822 is a subjective opinion of poster.
Loss
$100

Comcast in Nashua, New Hampshire - Unfair practice

Comcast likes to up sell and subsequently they convinced me to get a newer cable box. The box has x-finity on-demand and seemed to have many new features. Comcast did not tell me that someone could order (at will) anything they desire from the on-demand site if you do not set a pass code to prevent such activity. Surprisingly, I received a $300 bill the following month because some unwelcome guessed at my house decided to watch playboy and expensive movies while I was away on a business trip. Comcast refuses to credit any expense to my account because they feel it is my responsibility to know that a pass code must be programmed into the device.
View full review
1 comment
Anonymous
#592927

Wait... So you left someone at your HOUSE why you were away on a business trip, and you are mad at COMCAST because that person racked up your bill....

Seriously, you can't blame comcast for letting some *** you can trust stay at your house while you were away... That's just ridiculous...

Review
#374595 Review #374595 is a subjective opinion of poster.
Loss
$200

Comcast in Trevose, Pennsylvania - What a horrible company on every level

Installer told me the cable modem did DHCP, which it didn't, so I hooked up a switch but only the "host" pc worked. After several frustrating calls to support trying to figure out why only one PC would work, I eventually figured it out myself and had to buy a router. Worst part was the hold times for each call were 10-15 minutes, and when I did finally get someone, they had zero comprehension of anything technical or the English language. I get my first bill (triple play), for $254 !!! WTF? They told me it would be $109! Fees, extra charges, and ONE TIME CHARGES that nobody could explain. The bill was consistently $173 every month thereafter. I finally call them and told them I can't afford 173 a month and wanted to take my package to a double play package, no more phone. At first they tried to convince me that it would only take $5 a month off my bill, I refused to believe that. I told them I wanted to start from scratch.. what does it cost for BASIC cable and high speed internet? They said $99... really? That's the price of T-play.. wtf? I told them to just do it because it's better than $173. Next thing I know the internet is so slow that I can't even check my email.. pressing the reload key ends up with 4 out of 5 attempts timing out. I call them back, hey my internet is barely working.. pages won't load. Playing an online game is impossible. They say, well you asked for "economy internet".. I said NO I did not, I asked for basic channel lineup. I was around when 24k modems were the new thing.. They loaded pages faster and more reliably. So they finally fixed that..but made me wait until monday.. said nobody there over the weekend could do it.. again WTF? So I get my new bill.. another $120 One time fee that nobody TOLD ME about. seriously? I'm broke and need to downgrade, so you are going to charge me for it?? Oh, and My bill... still in the $130 range, but I'm having a hard time decoding all the partial month credits from the downgrade and then partial month charges.. Obamacare is easier to understand, seriously. Comcast, you suck. In every way. I hope congress someday splits your company into 500 different competing companies that have to deliver affordable and better service in order to survive. I hope your stock holders all go broke. You are sucking the life out of people.
View full review
Review
#374470 Review #374470 is a subjective opinion of poster.
Loss
$500

Comcast in Huntington, Indiana - Billing is horrible

I just spent 2 hours of my life I will never get back arguing with Comcast customer service. I have been deployed with the military overseas for the last year. While deployed a divorce became necessary so at the end of November I called comcast to cancel service, I was assured that for my ex wife to get service reconnected she would have to pay the outstanding bill of 279.94 but to cover my bases I gave the rep my new address and cell phone number so that a final bill could be generated if my ex wife didn't pay it. The rep told me if she didn't pay it they would send my bill to finalize my account. Well go figure no bill ever came so I assumed bill was paid by ex wife to have service reconnected. So after no bill or contact from them all the sudden I begin getting robo called 4 times a day from a collection agency about a bill I didn't know existed. So I called again to resolve it as I wanted no negative information added to my credit report from this phantom bill. They said they would send me a new final bill in 5 days to pay but refused to recall the account from the collection agency thus damaging my credit rating. I find their lack of help in resolving this horrible not once would they accept responsibility for the billing error their solution is to pay the collection agency and allow the credit blotch what an absolute load of garbage I have been a customer for over 7 years and never had a late payment. I'm fed up with them I will never allow their service or products into my home again I would rather read a book. I have contacted better business bureau in Washington, D.C. And recommend others to do the same sorry for the long rambling message but really just pissed off now.
View full review
Review
#373980 Review #373980 is a subjective opinion of poster.
Loss
$280

Comcast in Memphis, Tennessee - Very poor customer service

Contact your State Attorney Generals office with all complaints - no Comcast corporate customer support service exist. This is a simple online form and has been very effective for me. Took me 3 tech support calls and 3 weeks to get my cable hooked up thanks to tech support's scripted process. Then took 3 attempts to get refund for unused service. Then started being charged for a premium service I never enrolled in, and again took 3 attempts to have service disconnected and money refunded. All this occured over a 6 mos period. Comcast is incapable of even providing tolerable customer service. Finally I filed a complaint with the Tennessee Attorney General and Comcast was calling me within 5 days.
View full review
Review
#373929 Review #373929 is a subjective opinion of poster.
Loss
$20