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Comcast in Nashua, New Hampshire - Unfair practice

Comcast likes to up sell and subsequently they convinced me to get a newer cable box. The box has x-finity on-demand and seemed to have many new features. Comcast did not tell me that someone could order (at will) anything they desire from the on-demand site if you do not set a pass code to prevent such activity. Surprisingly, I received a $300 bill the following month because some unwelcome guessed at my house decided to watch playboy and expensive movies while I was away on a business trip. Comcast refuses to credit any expense to my account because they feel it is my responsibility to know that a pass code must be programmed into the device.
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1 comment
Anonymous
#592927

Wait... So you left someone at your HOUSE why you were away on a business trip, and you are mad at COMCAST because that person racked up your bill....

Seriously, you can't blame comcast for letting some *** you can trust stay at your house while you were away... That's just ridiculous...

Review
#374595 Review #374595 is a subjective opinion of poster.
Loss
$200

Comcast in Trevose, Pennsylvania - What a horrible company on every level

Installer told me the cable modem did DHCP, which it didn't, so I hooked up a switch but only the "host" pc worked. After several frustrating calls to support trying to figure out why only one PC would work, I eventually figured it out myself and had to buy a router. Worst part was the hold times for each call were 10-15 minutes, and when I did finally get someone, they had zero comprehension of anything technical or the English language. I get my first bill (triple play), for $254 !!! WTF? They told me it would be $109! Fees, extra charges, and ONE TIME CHARGES that nobody could explain. The bill was consistently $173 every month thereafter. I finally call them and told them I can't afford 173 a month and wanted to take my package to a double play package, no more phone. At first they tried to convince me that it would only take $5 a month off my bill, I refused to believe that. I told them I wanted to start from scratch.. what does it cost for BASIC cable and high speed internet? They said $99... really? That's the price of T-play.. wtf? I told them to just do it because it's better than $173. Next thing I know the internet is so slow that I can't even check my email.. pressing the reload key ends up with 4 out of 5 attempts timing out. I call them back, hey my internet is barely working.. pages won't load. Playing an online game is impossible. They say, well you asked for "economy internet".. I said NO I did not, I asked for basic channel lineup. I was around when 24k modems were the new thing.. They loaded pages faster and more reliably. So they finally fixed that..but made me wait until monday.. said nobody there over the weekend could do it.. again WTF? So I get my new bill.. another $120 One time fee that nobody TOLD ME about. seriously? I'm broke and need to downgrade, so you are going to charge me for it?? Oh, and My bill... still in the $130 range, but I'm having a hard time decoding all the partial month credits from the downgrade and then partial month charges.. Obamacare is easier to understand, seriously. Comcast, you suck. In every way. I hope congress someday splits your company into 500 different competing companies that have to deliver affordable and better service in order to survive. I hope your stock holders all go broke. You are sucking the life out of people.
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Review
#374470 Review #374470 is a subjective opinion of poster.
Loss
$500

Comcast in Huntington, Indiana - Billing is horrible

I just spent 2 hours of my life I will never get back arguing with Comcast customer service. I have been deployed with the military overseas for the last year. While deployed a divorce became necessary so at the end of November I called comcast to cancel service, I was assured that for my ex wife to get service reconnected she would have to pay the outstanding bill of 279.94 but to cover my bases I gave the rep my new address and cell phone number so that a final bill could be generated if my ex wife didn't pay it. The rep told me if she didn't pay it they would send my bill to finalize my account. Well go figure no bill ever came so I assumed bill was paid by ex wife to have service reconnected. So after no bill or contact from them all the sudden I begin getting robo called 4 times a day from a collection agency about a bill I didn't know existed. So I called again to resolve it as I wanted no negative information added to my credit report from this phantom bill. They said they would send me a new final bill in 5 days to pay but refused to recall the account from the collection agency thus damaging my credit rating. I find their lack of help in resolving this horrible not once would they accept responsibility for the billing error their solution is to pay the collection agency and allow the credit blotch what an absolute load of garbage I have been a customer for over 7 years and never had a late payment. I'm fed up with them I will never allow their service or products into my home again I would rather read a book. I have contacted better business bureau in Washington, D.C. And recommend others to do the same sorry for the long rambling message but really just pissed off now.
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Review
#373980 Review #373980 is a subjective opinion of poster.
Loss
$280

Comcast in Memphis, Tennessee - Very poor customer service

Contact your State Attorney Generals office with all complaints - no Comcast corporate customer support service exist. This is a simple online form and has been very effective for me. Took me 3 tech support calls and 3 weeks to get my cable hooked up thanks to tech support's scripted process. Then took 3 attempts to get refund for unused service. Then started being charged for a premium service I never enrolled in, and again took 3 attempts to have service disconnected and money refunded. All this occured over a 6 mos period. Comcast is incapable of even providing tolerable customer service. Finally I filed a complaint with the Tennessee Attorney General and Comcast was calling me within 5 days.
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Review
#373929 Review #373929 is a subjective opinion of poster.
Loss
$20

Comcast in Minneapolis, Minnesota - Technician no-show

Took the day off specifically to wait for the Comcast technician. He didn't show up. Called Comcast three times: First Attempt: CSR assured me everything was fine and a technician will show up "soon" Second Attempt (three hours later): The CSR put me on hold and disconnected my call. Third Attempt: I'm writing this as I'm on hold again. These people are a joke. No professionalism, the CSRs were actually pretty bad, the lady that disconnected me didn't bother to call back. This is a waste of my time, but unfortunately, the alternative is CenturyLink's DSL which is not as fast.
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Review
#373928 Review #373928 is a subjective opinion of poster.
Loss
$320
I contacted comcast to ask for a 4 day extention on paying my bill. I advised the representative that I would provide my credit card number to ensure that they received the payment . The representative that I spoke with could barely speak english. So I asked for his...
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2 comments
Anonymous
#993757

That's ***. They keep making my bill due on the 13th and I don't get paid until the 15th.

Every month I talk online with a rep and get an extension to pay on the 15th.

Keep calling and remind them that you are a long time valued customer and will make sure it's paid on the date you request. Someone is bound to help you somewhere.

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Review
#373869 Review #373869 is a subjective opinion of poster.

Comcast in Fresno, California - Missed 4 appointments for install

Comcast missed 4 appointments for installation. When they finally arrived they did not have the equipment to install. They were short of equipment. Then they changed my bonus for signing up from $500.00 to $300.00 at corporate customer service. Total calls to them 8. Then they sold me a movie and dinner package that never arrived. Which I will have to dispute on my credit card. Can they do something right? I don't know.They just don't care about the customer. Horrible, horrible customer service. We will never have anything to do with them in he future. I work at USPS and our service is a million times better.
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Review
#373864 Review #373864 is a subjective opinion of poster.
Loss
$209
We had a simple move 6 miles away. "Just disconnect my phone, internet and cable TV here - and activate it over there." Not such an easy task for Dumbcast. Techs who left me new digital boxes that hadn't been activated ( I had to drive to the local Comcast center...
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Review
#373784 Review #373784 is a subjective opinion of poster.
Loss
$300

Comcast in Denton, Maryland - No customer service

Comcast stopped by my home offered to lower my bill with a new package plan of course I excepted will from there it goes down hill the install was terrible the tech left to get another box since the first one did not work said he would be back in 1 hour that never happened it was 5 hours later before he showed back up and cables are running every where in my home even after I ask him if this is what it would look like and he said no now this started in December I still have the same tv not working and I called to get someone out here again to fix the problem and they canceled my appointment with no call to say they weren't coming I have called the corporate office and still told wait another day how lomg should this company be allowed to treat the public like this when is someone going to step up and give the public what they pay for
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Review
#373593 Review #373593 is a subjective opinion of poster.
Loss
$5000

Comcast in Royersford, Pennsylvania - Billing kings

new to comcast , customer service is not very knowlegeable about their own products and features . Aside from that they lay their billing fees on one after another like i have never seen a company do before ( setup fee 9.99, installation 30.00, credit ck 50.00, del and hand 10.00, service 34.99 etc , etc etc...! You have to ask the right questions to see the scam behind their billing services - be careful or you will be out a lot of dough .. know how to work your way through these scammers and you make come out even . Service is another story ... I will have to wait to see .
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Review
#373554 Review #373554 is a subjective opinion of poster.