Latest review first
Comcast in Memphis, Tennessee - HORRIBLE SERVICE /BILLING/CUSTOMER SERVICE
3 days of calling and asking for help with no reply from COMCAST manager/supervisor. Quoted a fee of $25.00 for installation of an additional line, charged $190.00. Still waiting for a call back from the COMCAST manager/supervisor. I have talked with 4 customer service reps (CSR). The first one, gave the quote but did not put it in the records. The second, tranferred me to another CSR once I explained the problem. The third took my message and said she sent it to the supervisor. The fourth said the request was noted but no message was sent to the COMCAST manager/supervisor. And then she asked what was the nature of the problem, are you kidding me?
Comcast has the worst customer service EVER!!!
I was thinking about becoming a new Comcast customer and made a call to XFINITY. I was routed to the Virginia office and reached a lady that had no business working anywhere let alone in a customer service call center. I have rocks in my garden that have more signs of intelligence than this person. Not only was she rude, laughing and couldn't answer ANY questions but she flat out lied. Disgusted with this person I called XFINITY again to reach someone else and asked for a supervisor "crystal" who flat out lied and was just as ghetto spoken as the first individual. I was looking at a triple play package and was curious about two things. My first question to her was in this package it states (A Digital Voice modem is necessary to bring XFINITY Voice from Comcast into your home. (Add $7.00 per month) I asked is this included in the $199.99 or would this be in addition to my bill. She said it is included in the $199.99 which is a lie it isn't. Second question was in the check out it says that the package prices do not include applicable taxes and fees. So I asked her if I could get an apx. price of what these taxes and fees might be monthly. After her telling me no 20 times she finally goes hold on and 1 minute later gave me a figure of $18.28 and said we looked it up. Why wouldn't you do your job as a supervisor in the first place and look it up. So instead of just the 2 questions I decided to ask her a final question and said to avoid the $7.00 monthly rental (the one she said was included) can I just purchase a voice modem and use it? Her answer was no you can't purchase a voice modem and use it (another lie). I called back several times in hopes of getting someone with some kind of brain and got lucky. I was routed to a person in Washington state and she was able to really answer my questions in 30 seconds.
Comcast in Sunderland, Massachusetts - Terrible Customer Service
Not really an instance, more of a running problem. Comcasts "high speed internet" is never high speed, nor does it work for more than a month without issue. I've had to call their customer service (one of the worst in the business) literally hundreds of times, just so i could get a refresher signal on my modem. They have the option to get one sent through the computerized system, but after one or two times, they force you to talk to one of their braindead employees. i have to go through so much uneccessary *** and talk to someone who clearly knows less than me just for a REFRESH! The modem/router combo they sent me doesn't work right. the internet cuts out every ten minutes, rendering it nearly useless. the only reason i still have it connected is because it's also the phone modem. I've been a customer of theirs for years, so i'm able to get a small discount, but still end up paying around $180 for all three services. Their phone service is okay but overpriced, and would actually cost more to remove it from the plan then to keep it (because that certainly makes sense). The only bright side to this company are the electricians. everyone i've had come to my house (and i've had around 15, have met some of them more than once) is extremely knowledgeable, knows what they're doing, and openly trash talks their companys customer service, and services in general. The straw that broke the camels back for me was when i tried looking at my account info online. It wouldn't load. refreshed a good ten times and left the page up for 5 minutes before giving up. this company is actively trying to shut you out of your account info, just so you can't see how much you pay for their *** service. that is all, thanks for listening, down with comcast, go google fiber!
COMCAST IS THE DEVIL
My roommates and I had comcast for about 6 months, and it was nothing but trouble. TERRIBLE CUSTOMER SERVICE!!! You can never just talk to someone or simply get help, and it can even be difficult to pay the bill online. For 2 months the cable didn't work even though the internet did, so we kept trying to get someone to fix it, and when it finally was resolved, I asked if they would reimburse us for the 2 months it wouldn't work, they put me on hold... for an hour... finally I gave up. There is so much we hated about it, we finally cancelled with them. I asked directly if there was ANYTHING left to pay and they said no. Now a month after canceling, I received a letter from a debt collecting agency from who else? COMCAST! They had a whole lot of folderol to say about why there was one last bill... but the truth of the matter is they are just crooked and want to milk you dry without any responsibility on their end. I am seriously angry and I am trying my best to get this bill waived so that I will not have to pay for a month of service that we didn't even use! If you haven't signed with them please don't. If you have, then Lord help you.
Comcast in Scotch Plains, New Jersey - Fraud about their tripple [play
Comcast bombed me with advertising about their triple play for $79.99 a month for 12 months, and eventually I agreed started Dec. 12, 2012. It was a complete fraud. They sent me maybe 10 e-mails that my rate is $99.99. After at least 10 phone calls agent-supervisor Sharon (ID NWK34I) sent me a letter dated Dec. 19, 2012, with a detailed description of my charges. It was satisfactory, the first bill was in accordance with her letter, and I thought that the problem was settled. I was naive! On Jan. 8 2013, I received an unsigned letter that they erred in billing me, and starting the next month my bill go up from $106 to $115.95! I have never accepted even the $106 charge! I called to the Comcast headquarters in Philadelphia, a person named Chuck returned me a call and tried to convince me that because they give me a $25 credit, my $116-25=$91 still be good, and I need to be happy even though I signed for $79.99. I am of 75 years old, and I may get heart attack from all this dealings. Just do not trust them and do not sign up with Comcast.
Comcast in Philadelphia, Pennsylvania - 3.00 credit for half day interruption for 4 services???
Lost internet, fax line, phone line on business and home phone line frpm 7 am to 1pmagain I repeat business lines and they think 3.00 is a fair credit will be switching to verizon when our contract ends with them. Tried to talk to a supervisior apparently the calculation they use doesn't factor in common sense. Its going to be a pain to switch the email to verizon but I heard they have better costumer service. Forgot to mention the week before the tecnician was out we lost home phone service for days on that one I didn't ask for a credit that time so I figured since we have been customers forever they would have been more reasonable
Comcast in Harrisburg, Pennsylvania - Switched to Dish
I had Comcast for a year in Pa and 5 years in Florida Let me tell you that the triple play in Florida was $99 and here in Pa it's way higher. They give you a "break" the first 3 months and then UP You very fast. I switched to the Dish I have a real box in each room I get the same programs in each room. My Phone service I switched to Vonage. for 19.99 I get everything and more including unlimited calls to the UK and Israel. Stop complaining and switch. You want to hit them in the pocket . Dont be made get even. Enough people leave they will get the idea.
Limited Basic TV cable - Comcast has POOR customer service!
Was told by Comcast that I needed digital adapters for televisions. About a month later I read in newspaper that newer TVs with built-in QAM tuners don't need adapter. Main TV is connected to DVD recorder that hasn't worked since adapter was put on, but worked fine B-4 and again after I took adapter off this TV (after reading newspaper article). After watching this TV 1 1/2 hrs, I changed the channel and now get red/orange screen saying 'If you can read this message, your TV isn't ready for digital enhancements....'. Called Comcast and Jasmine acknowledged this TV doesn't need the adapter, but since the message on the screen is w/o adapter in place I should contact the TV mfgr. because it's their problem their tuner is getting the wrong signal. I disagreed and asked them to fix the problem with their signal. Jasmine sd to hook up the adapter again and both TV and DVD recorder should work. I req. a manager/supervisor. She put me on hold and after a few minutes was disconnected. Called again and talked with Kay, who wanted the full story repeated. She said I definitely needed to use the adapter. I disagreed. She put me on hold and came bk a short time later and said they just needed to 'Refresh' their signal and all would be fine. Turned TV on a little while later and same message appears. Called Comcast again (3rd call), talked with Stacy and asked her to just have signal refreshed. She wanted the full story, so I told it again. She told me I definitely need to use the adapter. I asked to speak with mgr/supervisor. She sd she would tsf my call, but I still needed to put the adapter back on. I reminded her that both the TV and DVD recorder were working after I took the adapter off, so I know it's not necessary. She tsf'd my call to mgr/supervisor and I waited a long time before finally hanging up. Drove to the local Comcast office and took a number, waited 40 minutes before being called. Talked with Rusty Morgan and had to tell the full story again. (Luckily I've been keeping pages of notes on all of this mess!). Rusty sd he used to be a service tech and the DVD recorder won't work even if it has the QAM (?) tuner. He sd he refreshed the signal as we talked, so all should be fine when I get back home. After I got home and turned on the TV, the message is STILL THERE!!! Now I'm trying not to throw up because this is so upsetting. Seems the folks at Comcast can't get their stories together and definitely can't fix my signal!! Called Comcast again. I've now spent 3 hours today alone trying to resolve this. This time I talked with Tom. He sd to put the adapter back on and he needed to send a signal to the adapter to shut it off. I asked if this was necessary and he agreed to just send a signal to my TV to refresh the signal and resolve the problem. While he held on, I tried the TV again and the message was still there. He put me on hold. After holding for some time, Keisha came on the line. After telling her that Tom was checking on something for me, she sd my call was put back into the que and came to her. She had no idea who Tom was and sd the call center had 500 people. She checked my file and said there was no record of my call. Had to tell her the whole story again! She sd 'Yes, you do need the adapter'. I again disagreed, since it worked well after I took it off. The problem was that after 1 1/2 hrs I changed the channel and that's when the Comcast message displayed. She offered to tsf my call to 'Retention' dept. ... Held awhile, but they were closed. She tried to get a mgr on the line, but after holding twice for 3 minutes each time, she sd no mgrs were available. It was then 6:17 PM. I've been trying to resolve this for 3 hours this afternoon and get no where! This is really poor customer service!!
Comcast in Sacramento, California - Terrible connection and service!
Comcast is absolutely worthless. It takes at least 15 minutes for them to actually talk. We've been left on hold countless times usually until we're forced to hang up.Who wants to wait 30 minutes for an annoying employee to answer and not even be helpful?? When surveying the block, an employee asked some questions and then asked to use the bathroom! What a professional company! Being a PC gamer, I'm usually on and constantly the connection is lost kicking me from the game and turning right back on when it closes. I can't even download, livestream, or play longer then 15 minutes. Rather ridiculous.
I HATE COMCAST
I have been a Comcast account holder for less than 7 days. From Day 1 I have experienced ONLY unprofessionalism, irrational wait times, rudeness, and EXCUSES! Comcast has to have THEE WORST CUSTOMER SERVICE/POLICY that I’ve ever experienced. If Comcast is a service company, meaning that the company provides a service that is demanded by the consumer. Then how is it that Comcast has a NO CREDIT policy for BAD SERVICE given to a consumer. Key word in my last sentence is CONSUMER; a person that uses (PAYS) for a service. Let me explain my story. January 9, 2013 I was scheduled for installation between 10am – 12pm. The gentlemen showed up on time and ready to complete their job. By 10:30 the gentlemen came to the conclusion that my apartment was not cable ready due to a line that had been cut by the competition VERIZON (I wish I would have stayed with Verizon). The gentlemen then left my house without giving me any further instruction or information pertaining to my cable. An ENTIRE 24 hours later, literally noon the next day, I received a call from a third party business partner of Comcast. The lady stated that someone would be out on Friday January 11, 2013 (two days after the initial installation). OH! She made it very clear that she cannot help me with any installation, that is not her job and I would have to call customer service. At that point I was a bit frustrated because how or why would a company hire a third party company that can’t communicate their business properly. I called customer service to make what I feel was a valid complaint and stayed on hold for TWO HOURS! After getting hung up on or “mistakenly disconnected” for about 30 minutes. Finally I spoke to someone with a little courtesy and home training when I requested to speak a supervisor for the 2nd time. Another 30 minutes wait time, only for no one to come to the phone. The representative took my information and said “someone will be in touch”. Not to mention we realized by Friday night that the 3rd party gentleman that came to restore the wires in my home so that I am cable ready, cut the lines in my master bedroom so that I wasn’t able to get cable from the other provider I was already paying. Keep in mind Comcast can’t do an installation in my home until Monday January 14, 2013. Meaning I have to go almost four days without, being uncomfortable in my own room because of Comcast and their third party affiliations. By Sunday I was fed up when I called back and spoke with the most pleasant gentlemen that work for the company. He explained in layman’s terms that the people who answer the phones are basically not empowered to make decisions or help the customer. SOOOOOOO I put in another request for a supervisor to call me back with this situation for the third time. MONDAY MORNING: A supervisor called me back with the same exact results as the customer service agent. There isn’t anything that she can do because…”COMCAST POLICY DOES NOT ALLOW ANY PROVISIONAL CREDITS FOR CUSTOMER SERVICE ERROR; ONLY BILLING ERROR OR SERVICE ERROR”. SOMEONE EXPLAIN TO ME WHAT CUSTOMER SERVICE IS THEN, OR EXPLAIN IT TO THEM BECAUSE THIS IS JUST RIDICULOUS. In this economy if someone is choosing to patronize your business when the options are limitless because of competition; I would think a company would take more pride in servicing the consumers that keep their company afloat. We work too hard for our little money to waste it on a company like Comcast who hasn’t the slightest idea how to provide great customer service. It is an insult to me as a consumer for a company to even possess such policies. I have been inconvenienced in my home for over several days now and Comcast doesn't give a ***. I NOW OFFICALLY HATE COMCAST and wouldn't dare recommend it to an enemy. This just in COMCAST HIRES INCOMPETENT PEOPLE WHO CANNOT DO THE JOB THEY ARE PAYED TO DO! After a technician was in my home for over an hour I still do not have functioning cable and someone else has to come and invade my privacy for the 4th time.
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