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Comcast has terrible customer service

After waiting for over a week a comcast technician came to install my internet and phone service. He left without checking his work. All my phone jacks in the house are dead, so I still have no service. I called comcast immediately and they said that they would get someone back to my house. After a day passed by and no one called me, I called comcast again. They said the best they could is to send someone out on Saturday. So, three more days with no phone service. Terrible customer service.The technician also did not leave any information explaing and over the features of the phone system.
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#372472 Review #372472 is a subjective opinion of poster.

Comcast - Poor customer service

I had internet installed and the technician ran a cable from the street up to my house. He left the cable laying on the lawn. I called Comcast to request someone come out to bury the cable. It was scheduled for today. I received a call from Comcast to confirm the schedule, but nobody came. I spend an hour on the phone with various people to find out what happened. Nobody could explain what happened but a new appointment had been made for January 19 (nobody told me) I asked to have that appointment moved up but so far no luck. The rep I spoke with last said I needed to call Billing for the appointment. Billing!!!. Billing was closed so the efforts continue tomorrow.
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#372374 Review #372374 is a subjective opinion of poster.
I have had several attempts at working with Comcast's customer service and it's been horrible. Don't assume that signing up via the online chat/online form will be quick and painless. It took almost 2 hours to sign up and the person that worked with me didn't speak...
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Anonymous
#589047

They also give a GREAT deal of money, which they get by chatging you ridiculous rates, to leftist politicians such as obama. So whether you want to or not you're supporting t...

Review
#372340 Review #372340 is a subjective opinion of poster.
Loss
$2000
Tags
  • customer service person

Comcast in Nashville, Tennessee - Submitting false account claims to credit collection

We left Comcast after being a customer for over 15 years. Our balance was paid in full and on time and have called twice to check that the balance on our account is zero. We received several notices from Credit Protection Association about an unpaid balance of $33 with Comcast. Called Comcast and was told that they would take care of it but still was told by the CPA that they are reporting us to national credit bureau. It is extremely frustrating that this should even happen given we have paid all our bills on time with comcast. Need Comcast to resolve this
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#371887 Review #371887 is a subjective opinion of poster.
Loss
$500

Comcast sucks!

Other than poor service and ever poorer quality of TV and internet, I had a situaton where I tried to pay my bill online. I got a message that said " It could not be processed at this time" Because it was overdue and they like to shut me off quick I paid by phone. I realized I had overdrafted my account and when I checked they had taken their payment twice. 260.00 x 2 !!!!!! They told me thier policy is to refund in twelve weeks!! In the meantime my car insurance is cancelled and i am building an assortment of overdraft charges. I was told that when a payment can not be processed I should wait 24 hours hours before trying again. That is not posted anywhere ..i've looked!! All complaints to them have been met with a " we are sorry for your inconvienience and strive to keep our customers happy" form letter. its to bad they are our only choice and are allowed to continue to trat customer this way!!
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#371691 Review #371691 is a subjective opinion of poster.
Loss
$500

Comcast in Los Angeles, California - Extremely Poor Standard Definition Cable TV

Comcast's standard definition TV signal quality is the worst I've ever seen. I just moved here from California and find the state of Washington still living in the electronic stone age. In terms of high quality fiber optic TV and Internet services normally available across the nation, Washington shows up as the black hole in the upper left corner of the map. I recently found, for $15 from Home Depot, an HDTV Antenna that pulls in far better quality images, including a number of HD channels, into crystal clarity, for ZERO DOLLARS a month. Not as many channels, mind you, but MUCH BETTER QUALITY than Comcast has been able to deliver in all their years in business. Get a clue, Washington and Comcast. You need a change of management in this state.
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#371656 Review #371656 is a subjective opinion of poster.

Comcast

Comcast Cable is great service, BUT... they have a monopoly and they don't give a *** about their customers. Where is the loyalty to the longtime customer? We pay twice what a new customer pays. I would rather get a set of rabbit ears than to pay the excessive rates I pay to fatten the wallets of their executives and employees. Rather than give me the promotion, they'd rather lose my business. They think I'll be back.. they have another thing coming. I despise Comcast. I thought monopolies were illegal, but they are alive and well in Charleston South Carolina.
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#371583 Review #371583 is a subjective opinion of poster.

Comcast in Sunland-Tujunga, California - 2 defective boxes, run around, no help

We bought a new HDMI TV. Went to Comcast to get an HDMI box. Bourght it home - discovered they did not give us HDMI cable - had to go buy one. Hooked up the box - could not get a picture. Placed the frits phone call to help lines at 8:30 PM. Nothing the people reading scripts in INdia said could help us. They thye treid to tel us it was our TV. the TV was brand new - my husband also repairs TVs...it was not the TV. Then they reied to tell us it was the cable. We testted the cable on my son's Tv... it wasnt the cable They transferred us, cuts us off, ran us around till 11:30 PM, and NOTHING. After all that. they offered us an appt for TEN DAYS LATER. We todl then that was unacceptable... we had plans for New Yeat;s eve invlovling the TV. The best they could offere us was an appt. January 4. So I cancelled my appts on December 29, and went back to get another box.This one came complete with cockroach eggs and dead bug parts, but it hooked right up and worked. We went to buy a new TV stand, and we had to unhook the box from the TV to move it on to the stand. That was it - the box never worked again. We can see red lights inside the box, but thats it. So we called and the run around started all over again. I really hate this company.I ahve several other friends dealing with this same thing right now... lots of people get TVs for Christmas. So I will be at the office AGAIN at 8 AM tomorrow and hope that I can get my TV working again in time for my New year's Eve party. These boxes are just ***: apparently there is no quality control. they are manufactured by Cisco. The poor box quality, lack of knowledge by Comacst employees, and poor customer service are a horrible combination. This company sucks
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#371469 Review #371469 is a subjective opinion of poster.

Comcast $120 extra per month for 1 HD Box and Service.....

I called Comcast tonight because my bill shot up $120 per month. I recently added 1 HD box to my acct and was told that the cost would be an extra $10 per month, not $120 extra. When calling Comcast they generally ask for 3 ways to verify your acct; however this time they asked me for my acct number. I explained that I don't know my acct number because my wife requested to receive electronic billing however we have never received an email. We only receive notifications from Wells Fargo from bill pay with the amount owed. The notification from Wells Fargo does not have the acct number. The representative was rude and spoke over me when I explained this. He told me that he could not and would not assist me until I provided my acct number. What am I supposed to do? Can someone please help me? Obviously Comcast could careless.....
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Review
#371325 Review #371325 is a subjective opinion of poster.
Loss
$110
Tags
  • acct numbers

Comcast in Smyrna, Georgia - Were in america speaking english not fn spanish

Its bs when watching a channel and another show starts and for some dumb *** reason suddenly an American born show is broadcast in spanish that's bs and you people know it if someone wants to watch the show in spanish let them choose not just change the language when you feel like appeasing to the spanish followers remember were in America and of all the problems we must deal with already you idiots decide to add more I've noticed its quite a few channels doing this so I know it must be CONCAST that's right I said CONCAST AND VERY SHORTLY IT WILL NO LONGER BE IN MY HOUSE SO GOOD FN LUCK KEEPING AMERICAN CUSTOMERS I LOOK FORWARD TO YOUR COMPANY'S DEMISE FILE 13 FOR YOU AND YOUR SPANISH BS
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#371176 Review #371176 is a subjective opinion of poster.