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Comcast accounting and service department is going to ruin the company

Internet is paid from my employer. Television is paid from me privately. Should be easy and Comcast did it right for 3 years and than they started to screw it up like in a nightmare. My colleagues and I had to deal with friendly but totally unprofessional people. It started when I got internet fees deducted from my bank account. Later they mixed up the billing addresses. etc etc etc. After 16 calls and 6 month of trouble I finally had to cancel my account which didn't work out via phone and finally a canceled both accounts via mail. Comcast is still not able to simply establish 2 accounts. Just unbelievable and a lot of trouble.
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Review
#384151 Review #384151 is a subjective opinion of poster.

Comcast base their service on race

We paid our bill and after two hours we still didn't have signal. So I called the technical support center to explain my situation. They send so many signals to my box and nothing worked when my husband asked to set up an appointment the customer service rep asked him what race he was! My husband answered him and asked why he needed to know what his race was? The rep told him he had a technician that worked there that was Mexican and had the same name. It's been a week and we still haven't had a technician come to fix our problem. Every time we call they tell us the tech did go but we weren't home. Funny how they haven't left a "sorry we missed you" note! We are still waiting for some one to come help us with our problem. I WILL NOT RECOMMEND COMCAST TO ANY ONE! I have heard about how bad their services are but I didn't want to listen. DIRECT TV here I come!
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Review
#384096 Review #384096 is a subjective opinion of poster.
Service
Comcast Technical Support
Tags
  • Support automation

Comcast review in Gainesville, Georgia: Rude customer service & Lazy Techs.

i have been getting comcast ads in the mail now for a few weeks. So i decided to call & get there internet service. after a while on the phone i find out my address is "un-serviceable"..really?.. i can throw a rock a hit several of my neighbors houses who have comcast.. They then transfer me over to a department to get a tech. to come out to do a cable drop at my house so i can get service.. The guy i get refuses to even send a tech out because my address comes up as "un-serviceable" in his computer.. I tried several times to explain that yes we know this & that is why i was transferred to you, so you can send a tech out to do a cable drop, to make me serviceable.. The line is like 50 ft. from my house at the road, & I even offered to buy & run the cable my self.. but he still refused to even send a tech out.. because his computers says i am "un-serviceable"..lmao I consider my self lucky, if this is the type of idiots they have working for them,.. its good thing i didnt get service.. as *** people *** me off..
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Review
#383959 Review #383959 is a subjective opinion of poster.
Service
Comcast Service Transfer
Do not use Comcast if you have any other options for cable service!! First of all you will get the "Comcast *** That is when the bill creeps up month after month after month. I have spent untold hours during numerous phone calls to the billing department trying to get...
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Review
#383956 Review #383956 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$200
Tags
  • The Bill

Comcast Never Gave Me My Credit

When I signed up for service, Comcast told me they were only going to be charging me $29.95 a month plus fees and taxes. But when I finished, I found out I would be charged $39.95 instead. That was because my husband was talked into adding another $10 for faster internet. At that point, I couldn't do anything about it. So I accepted the extra charge. When I called to complain, about something else, then I was promised a free upgrade. I could not tell any difference in speed. When it is all said and done, they are charging me around $54. Something is just not right about this. When I signed up, I was told there would be no hook up charge since I would do the installation myself, but when I got my first bill, I found a 20 charge on it for installation. I called them and asked them what this was about. I was told that the representative never should have told me that, and she apologized. Then she told me that she would give me credit on a future bill. I never got it. When I called to find out why, I was told there wasn't any record for that conversation. With the monopolies, we are stuck with companies that stick it to their customers at every opportunity. I have been a loyal customer, off and on, and sent my residents to them, when I was an on-site manager, for many years. But, if I could find a decent ISP, that doesn't charge an arm and a leg and gives good service and is honest in their practices, I would leave Comcast in a heartbeat. Because of their extra charges, my bill has jumped from, around $45 to $54 to $59 a month. It may not seem like much, but when you are on a very low fixed income, like I am, it is a huge difference. Now they want to shut me off. They are quick to do that. I find it interesting that only one company has stood up for it's values, on here, and have actually helped their customers. Comcast has not, once, responded with wanting to help theirs. I was so excited when they finally came into our area, those many years ago, but no more. They have become greedy and don't care about their customers anymore. Does anyone know of an ISP that offers low prices for high speed internet that I can use for videos, social networking and emails for zip code 55420?
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Review
#383916 Review #383916 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$20
Tags
  • Electric charge

Comcast calls dead phone line to confirm appt.

I got in touch with Comcast 5 days ago because my phone/cable TV/internet service was down following a big storm. The first day they could come was today, between 3 and 5. The technician calls before coming to your house to be sure you're home. THE *** CALLED THE VERY PHONE LINE HE WAS COMING HERE TO FIX. Since the phone line doesn't work right now, I didn't get the call. So they cancelled the appointment. I found out because I was able to check my voicemail online, courtesy of my Verizon MiFi card. Now they are coming in 3 days to fix it.
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Review
#383744 Review #383744 is a subjective opinion of poster.
Tags
  • Call option

Comcast review in Parker, Colorado: Gift Card

I was looking at getting cable from Comcast so I went online and a chat person popped up, so I talked with him FOREVER and he finally talked me into getting a Triple play bundle, because it came with a "$350" gift card I agreed. So finally 5 months later, I still haven't received my gift card. I wrote several emails with no response, tried calling a number for the promotions, always says they're closed. So I purposefully stopped paying my bill and of course they call me, so I asked them where my gift card was, he said it would be researched, so whatever. Well they called me today to say I would be getting a $200 gift card in 6-8 weeks. WTF? I said what happened to $350, she put me on hold, came back and said that gift card was only if you got my bundle and home security. That's not what the guy told me, Comcast tells you stuff to get you to get their seriously over priced bundles and then make up different rules and say now you're getting something different than what you we're suppose to. So SHADY!!
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4 comments
Anonymous
#1023576

You'll never get your gift card. It's a scam.

I was told I'd get a gift card of $200 and 8 months later today I find out it was never actually part of my contract. That's criminal deception. 4 months ago they told me I'd receive it in 45 days, still no card.

If you stay on the phone with them long enough and explain the legality of the deceiving agreement with them, they'll drop your service and waive your termination fee, because the deception voids the actual contract. I'll never use them again.

Anonymous
#820279

This is my problem as well!!! I'm so pissed off right now!

It was a $350 gift card now they're saying a $200 gift card it's been 6 months and I haven't received ***!! The deal was I had to keep my acct in good standing for 90 days. I left directv after 6 years of wonderful services all because comcast xfinity had a great promotion going on with the visa gift cards. I've called over 30 times (no joke) and every time I get a new bs reason why I haven't received it.

From I was late payments in my first 90 period (I should them kept receipts that I paid a week in advanced for the first 90 days) then they said oh we apologize we see it was just a misunderstanding you'll get it within 3-4 weeks. Once I didn't receive it I called back and they said that I never signed u for the promotion! After arguing and being transferred 4 times I got someone who said if I faxed in proof that I signed up for the gift card they'll send me one! I had kept my confirmation email and sent that as well as my installation papers with what package plus my promotional visa gift card listed on there.

They once again apologized and promised this time it was fixed and I'm getting my gift card sent out...... When I never received it I called back and they said it wasn't on there end but on the gift card company's end and gave me a number to call once I called them they said they have no information at all about me ever being eligible for the visa gift card and they simply send out the gift cards but do not deal with comcast issues. I called comcast back and after being transferred 3 times I got a lady saying that I never did a verbal "911" emergency agreement and so I have to do so and do the full 90 agreement over again and once I completed it I would recieve it 3-4 months from now!!!!! I called back to someone new coz this just isn't right?!?!?!

The guy just now informed me that the "911" emergency agreement has nothing to do with my account and nothing to do with my visa gift card!!!! No one well fix this issue and I'm getting lies and the runaround I'm do sick and tired of this!!!

I have since reviewed the promotional agreements and rules and I have done EVERYTHING correctly!!!! Comcast are a bunch of fakes and this promotion was a scam!!

Anonymous
#658495

This exact thing is happening to us. We were double billed for the first month (in error), we were told we only needed to submit payment for the correct amount.

Then we get a late notice, and tell us we didn't qualify for the promotion because we were late paying the first bill. The issue dragged on, and they came back and said we could either take the card (in another 1-2 months) or apply the amount to our account. We opted to have it apply to the account, and the customer service lady says,"Ok, you should see a $200 credit on your next statement"....WTF? The promotion was for $350 gift card.

Fed up with Comcast, and we've only been customer for a few months. Complete ***.

Anonymous
#611821

Happened to me as well. I was told that if I signed up for Triple Play I would get $250 - $300 visa gift card.

My account had to be in good standing for 3 months and then I would recieve it. After the 3 months I called and they said it is being processed. 6 months later called and they said I din't qualify for the gift card b/c I already was a Comcast customer, it was only for new customers. I explained the the customer service supervisor that I was told on several occasions I qualified.

He said that I was told wrong and couldn't even review the recorded call b/c of how the time has passed.

I did get a $100 credit but I told him I was not satisified.

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Review
#383709 Review #383709 is a subjective opinion of poster.
Service
Comcast Bundle

Comcast review in Seattle, Washington: Billing extortion

I have been charged a total of 140 - 60 for a cable box that I returned and have a recipe and 80 for a modem that I tossed because the Comcast said,it was obsolete. I have verified from customer service that this equipment is obsolete but they demand return or payment. They will not accept the receipt number for the 60 charge a nd want me to "come into their office in person. " i Have been on hold for "Alex " for Total of 3 hours. I want to take them to small claims court or my credit is ruined.
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1 comment
Anonymous
#754059

I have the same thing happening to me now. Albuquerque nm

I was thinking of reporting extortion attempts to the authorities and then going to press.

Review
#383533 Review #383533 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$140
Tags
  • Economics terminology
  • Harshad number

Comcast review in Sacramento, California: CHANNELS TAKEN AWAY

RE: Unauthorized Channels Acct: 8155600394266830 I have been a Comcast customer over the past couple of years and recently re-signed up as I moved into a new house in August 2012 in Sacramento, CA. When I signed up the Phone Rep put me on the Blast Channel and I specifically asked if I would get (CNN, TNT, TBS, MTV,SPIKE, A&E, ESPN) and the REP std these channels are included along with the other channels. The REP never advised me that in 6 months my bill would increase by $20 and I WAS NEVER Informed that these channels will not be authorized after 6 months. Last Friday on 2/8/13 I spent 2-3 Hours with multiple different reps and dealing with multiple different departments (Retention, Escalation, Cancellation dept ETC…). The first couple of reps std when I originally signed up the REP provided me with “FALSE INFORMATION” about what channels were included and to get my channels back I would have to upgrade. Another employee stated there was an “INTERNAL AUDIT” and I was never supposed to be getting these channels. Another rep stated that a letter was mailed out informing which channels would no longer be authorized which I never got. NONE of the reps were willing to help, understanding my situation and were just trying to up sell me into a new package. I was given wrong information from the first rep, had a $20 fee increase and Horrible customer service. IF that wasn’t enough beginning of January the modem Comcast provided me with went bad and I was out of internet for 2 weeks and had a tech come to the house to replace the Modem. If no resolution is made I will join other action suits I am seeing online and will post on Pissedconsumer.com as well as report to the Bad Business Bureau and Call Curtis so the news channel can conduct their own private investigation. I also requested a Supervisor call back and the rep std a supervisor will call me back on Friday which never occurred. When I asked to speak to a supervisor of another department the Rep std “WE DON’T HAVE ANY SUPERVISORS AVAILABLE TO TAKE YOUR PHONE CALL.” I am requesting a supervisor or upper management review my request and reply back in writing or by giving me a call.
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Review
#383360 Review #383360 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast review in Charleston, South Carolina: Trying to get a refund

Over a year ago, I turned in my business internet modem thinking that my service would also be discontinued. Wrong! Even though I was paying for residential internet service in my home where my office is located. Turns out my office was also being billed and paying for business services I was no longer receiving. When we devised our budget for 2013, my office manager and I realized we were being double billed. I was also being charged for the the modem I returned. I called Comcast about this and they told me I never signed their service disconnect form. No one ever told me I had to sign this form!!!!! After speaking with 6 different departments including "customer loyalty" (mind you I am still a residential customer because there is no other alternative where I live) I was given a reference number and told I would receive a call from Comcast within 24 hours regarding my complaint. Five days later, I had not received a call and was told that they couldn't issue a refund for $92 per month for the 12 months for which I received no service. This amounts to $1104. I wonder how many consumers are duped by their policy of requiring a signature on their form, while not informing the consumer of this requirement. Comcast takes advantage of their customers and yes, I'm pissed! It's plain wrong that they do not have to answer to any authority or laws.
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Review
#383326 Review #383326 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$1104