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Comcast in Harrisburg, Pennsylvania - Switched to Dish

I had Comcast for a year in Pa and 5 years in Florida Let me tell you that the triple play in Florida was $99 and here in Pa it's way higher. They give you a "break" the first 3 months and then UP You very fast. I switched to the Dish I have a real box in each room I get the same programs in each room. My Phone service I switched to Vonage. for 19.99 I get everything and more including unlimited calls to the UK and Israel. Stop complaining and switch. You want to hit them in the pocket . Dont be made get even. Enough people leave they will get the idea.
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#376033 Review #376033 is a subjective opinion of poster.

Limited Basic TV cable - Comcast has POOR customer service!

Was told by Comcast that I needed digital adapters for televisions. About a month later I read in newspaper that newer TVs with built-in QAM tuners don't need adapter. Main TV is connected to DVD recorder that hasn't worked since adapter was put on, but worked fine B-4 and again after I took adapter off this TV (after reading newspaper article). After watching this TV 1 1/2 hrs, I changed the channel and now get red/orange screen saying 'If you can read this message, your TV isn't ready for digital enhancements....'. Called Comcast and Jasmine acknowledged this TV doesn't need the adapter, but since the message on the screen is w/o adapter in place I should contact the TV mfgr. because it's their problem their tuner is getting the wrong signal. I disagreed and asked them to fix the problem with their signal. Jasmine sd to hook up the adapter again and both TV and DVD recorder should work. I req. a manager/supervisor. She put me on hold and after a few minutes was disconnected. Called again and talked with Kay, who wanted the full story repeated. She said I definitely needed to use the adapter. I disagreed. She put me on hold and came bk a short time later and said they just needed to 'Refresh' their signal and all would be fine. Turned TV on a little while later and same message appears. Called Comcast again (3rd call), talked with Stacy and asked her to just have signal refreshed. She wanted the full story, so I told it again. She told me I definitely need to use the adapter. I asked to speak with mgr/supervisor. She sd she would tsf my call, but I still needed to put the adapter back on. I reminded her that both the TV and DVD recorder were working after I took the adapter off, so I know it's not necessary. She tsf'd my call to mgr/supervisor and I waited a long time before finally hanging up. Drove to the local Comcast office and took a number, waited 40 minutes before being called. Talked with Rusty Morgan and had to tell the full story again. (Luckily I've been keeping pages of notes on all of this mess!). Rusty sd he used to be a service tech and the DVD recorder won't work even if it has the QAM (?) tuner. He sd he refreshed the signal as we talked, so all should be fine when I get back home. After I got home and turned on the TV, the message is STILL THERE!!! Now I'm trying not to throw up because this is so upsetting. Seems the folks at Comcast can't get their stories together and definitely can't fix my signal!! Called Comcast again. I've now spent 3 hours today alone trying to resolve this. This time I talked with Tom. He sd to put the adapter back on and he needed to send a signal to the adapter to shut it off. I asked if this was necessary and he agreed to just send a signal to my TV to refresh the signal and resolve the problem. While he held on, I tried the TV again and the message was still there. He put me on hold. After holding for some time, Keisha came on the line. After telling her that Tom was checking on something for me, she sd my call was put back into the que and came to her. She had no idea who Tom was and sd the call center had 500 people. She checked my file and said there was no record of my call. Had to tell her the whole story again! She sd 'Yes, you do need the adapter'. I again disagreed, since it worked well after I took it off. The problem was that after 1 1/2 hrs I changed the channel and that's when the Comcast message displayed. She offered to tsf my call to 'Retention' dept. ... Held awhile, but they were closed. She tried to get a mgr on the line, but after holding twice for 3 minutes each time, she sd no mgrs were available. It was then 6:17 PM. I've been trying to resolve this for 3 hours this afternoon and get no where! This is really poor customer service!!
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#376015 Review #376015 is a subjective opinion of poster.

Comcast in Sacramento, California - Terrible connection and service!

Comcast is absolutely worthless. It takes at least 15 minutes for them to actually talk. We've been left on hold countless times usually until we're forced to hang up.Who wants to wait 30 minutes for an annoying employee to answer and not even be helpful?? When surveying the block, an employee asked some questions and then asked to use the bathroom! What a professional company! Being a PC gamer, I'm usually on and constantly the connection is lost kicking me from the game and turning right back on when it closes. I can't even download, livestream, or play longer then 15 minutes. Rather ridiculous.
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#375759 Review #375759 is a subjective opinion of poster.

I HATE COMCAST

I have been a Comcast account holder for less than 7 days. From Day 1 I have experienced ONLY unprofessionalism, irrational wait times, rudeness, and EXCUSES! Comcast has to have THEE WORST CUSTOMER SERVICE/POLICY that I’ve ever experienced. If Comcast is a service company, meaning that the company provides a service that is demanded by the consumer. Then how is it that Comcast has a NO CREDIT policy for BAD SERVICE given to a consumer. Key word in my last sentence is CONSUMER; a person that uses (PAYS) for a service. Let me explain my story. January 9, 2013 I was scheduled for installation between 10am – 12pm. The gentlemen showed up on time and ready to complete their job. By 10:30 the gentlemen came to the conclusion that my apartment was not cable ready due to a line that had been cut by the competition VERIZON (I wish I would have stayed with Verizon). The gentlemen then left my house without giving me any further instruction or information pertaining to my cable. An ENTIRE 24 hours later, literally noon the next day, I received a call from a third party business partner of Comcast. The lady stated that someone would be out on Friday January 11, 2013 (two days after the initial installation). OH! She made it very clear that she cannot help me with any installation, that is not her job and I would have to call customer service. At that point I was a bit frustrated because how or why would a company hire a third party company that can’t communicate their business properly. I called customer service to make what I feel was a valid complaint and stayed on hold for TWO HOURS! After getting hung up on or “mistakenly disconnected” for about 30 minutes. Finally I spoke to someone with a little courtesy and home training when I requested to speak a supervisor for the 2nd time. Another 30 minutes wait time, only for no one to come to the phone. The representative took my information and said “someone will be in touch”. Not to mention we realized by Friday night that the 3rd party gentleman that came to restore the wires in my home so that I am cable ready, cut the lines in my master bedroom so that I wasn’t able to get cable from the other provider I was already paying. Keep in mind Comcast can’t do an installation in my home until Monday January 14, 2013. Meaning I have to go almost four days without, being uncomfortable in my own room because of Comcast and their third party affiliations. By Sunday I was fed up when I called back and spoke with the most pleasant gentlemen that work for the company. He explained in layman’s terms that the people who answer the phones are basically not empowered to make decisions or help the customer. SOOOOOOO I put in another request for a supervisor to call me back with this situation for the third time. MONDAY MORNING: A supervisor called me back with the same exact results as the customer service agent. There isn’t anything that she can do because…”COMCAST POLICY DOES NOT ALLOW ANY PROVISIONAL CREDITS FOR CUSTOMER SERVICE ERROR; ONLY BILLING ERROR OR SERVICE ERROR”. SOMEONE EXPLAIN TO ME WHAT CUSTOMER SERVICE IS THEN, OR EXPLAIN IT TO THEM BECAUSE THIS IS JUST RIDICULOUS. In this economy if someone is choosing to patronize your business when the options are limitless because of competition; I would think a company would take more pride in servicing the consumers that keep their company afloat. We work too hard for our little money to waste it on a company like Comcast who hasn’t the slightest idea how to provide great customer service. It is an insult to me as a consumer for a company to even possess such policies. I have been inconvenienced in my home for over several days now and Comcast doesn't give a ***. I NOW OFFICALLY HATE COMCAST and wouldn't dare recommend it to an enemy. This just in COMCAST HIRES INCOMPETENT PEOPLE WHO CANNOT DO THE JOB THEY ARE PAYED TO DO! After a technician was in my home for over an hour I still do not have functioning cable and someone else has to come and invade my privacy for the 4th time.
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#375516 Review #375516 is a subjective opinion of poster.

Comcast in Miami, Florida - Poor quality, pixels, sound cutting in/out, freezing

Pay more for HD receiver, dvr and channels, but can't watch them because of the CONSTANT pixation, sound cutting in and out and picture freezing. I've stopped having service come to the house, lose a day at work and they can't find the problem. Tired of calling and running thru the trouble shooting BS and NOTHING! Getting ready to give Direct TV another try, at least I knew what the problem was with them....weather, but it wasn't constant. I understand this is a common widespread problem. If comcast does not resolve it, I assure you more customers will switch.
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#375454 Review #375454 is a subjective opinion of poster.
Loss
$1200
Comcast - Jipped
We've been stuck with Comcast for a while now, due to no other services. A while ago we found out we could "bundle" and save $40 a month. They sent over a new modem, and upon activation the internet speed dropped 5Mbps, the upload speed less than 1Mbps, and the...
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#375434 Review #375434 is a subjective opinion of poster.

Comcast in Fort Lauderdale, Florida - Missing channels

I'm missing channels from 26 to 85. I had the same problem back on December 19th. A technician came home and fixes the problem. Last week, I noticed my bill was increased, and I called Customer service in Spanish, and the first representative missthreat me, I called again and A lady helped me giving me good deals, and she gave me the security, I'm going to keep my channels. I called yesterday and a rep told me I need to change the Box, he reset the box without success. I have to pay 30 dollars to schedule a visit and change the box. I'm trying to reduce my bill!!!Now, they send an email: Dear JOSE GOMEZ, We understand that you are having issues with the channels available for your Comcast cable service. You are currently subscribed to MultiLatino Plus. Please be advised that this has less channels than Digital Starter. You may check on the corresponding channel line ups for these packages by going to http://www.comcast.com/ You may directly reach the Local team as well at 800-568-1212 / 904-374-8000. Thank you. Please Do Not Reply To This Message For further inquiries and as part of our Comcast Customer Guarantee, you can always contact us at your convenience 24 hours a day, 7 days a week by calling 1-800-XFINITY (1-800-934-6489) or chatting with us online. Thank you for choosing Comcast. We value your business and have a great day, . JUST LIKE THAT, COOL
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#375259 Review #375259 is a subjective opinion of poster.

Comcast - Poor local / Corporate contact

There is no easy way to reach Comcast or corporate to request a change in channel line up. The local office says it is not in their control; the local manager echos that too; Comcast 1-800 phone help can only seem to parrot from a script. Comcast has not way to send an email. They are insulated from their customers and hold us hostage for programming that doesn't suit or areal. In the Ukiah area, we get SF/Oakland news but no Eureka or Sacramento station news. I am ready to disconnect but, since analog is no longer, we are screwed.
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#375100 Review #375100 is a subjective opinion of poster.

Comcast in Philadelphia, Pennsylvania - POOR SERVICE

LAST TWO WEEKS I HAVE BEEN RUNNING W/OUT TV, PHONE AND INTERNET SERVICE EVERY TECHNICIAN THAT COMES OUT HAS BEEN TELLING ME SOMETHING DIFFERENT AND NEVER COMPLETES THE JOB. ON 1/12 I HAD A TECH. COME TO MY BUSINESS AND HAD A VERY BAD ATTITUDE AND WAS VERY RUDE, I STILL DONT HAVE PHONE SERVICE WHICH CUSTOMERS THINK IM CLOSED. WHICH MY PHONE VOLUME A DAY IS ABOUT 20-30 CALLS A DAY, AND MANY CUSTOMERS ARE THINKING THAT I RAN OUT OF BUSINESS THX TO COMCAST! HOW AM I SUPPOSE TO REALLY ON COMCASTWHEN A SIMPLE ISSUE CANNOT BE RESOLVED I SHOULD HAVE STAYED W/VERIZON MY BILL WAS SLIGHTLY HIGHER BUT NEVER HAD AN ISSUE.
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#374866 Review #374866 is a subjective opinion of poster.
Loss
$1100
My issue with comcast, I added additional services that I scheduled to occur on 1/4/13, BTW 9-11, on this date comcast arrived at 12:00 (LATE) and proceeded to question me on what services I was adding to my service, after I informed comcast tech what services I was...
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#374822 Review #374822 is a subjective opinion of poster.
Loss
$100