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Worst customer service, and lies from Comcast

So much has happened it has been unbelieveable. We called to find out about downgrading. We had our cable for many years and our internet we had for 1 year. I know I signed up for only 1 year but they said we signed up for 2 years when we started the internet. They wouldn't tell us on the phone what our "contract" says so they mailed it to us. What I noticed is the "contract" they sent us was dated for 4 months after we signed up and it said "if you don't reply to this notice you will be enrolled in a 2 year agreement!" What the heck is that?! I don't remember receiving it, so if we did get it it was mixed in with all the other random junk mail they send us. Very sneaky. But what is worse is after finally talking to several reps, one of them told me they have a "NEW" promotion where we could get basic cable and internet of 20 mbps for $39.99 a month for one year and $54.99 for the second year. I told her I don't like committing to contracts but that was what we were looking for so I agreed, she sent me to the VRU to confirm my agreement to their terms. She then told me to take all my boxes except the modem to their walk in. We went to the Auburn WA location, and we spent 1 hour, yes 1 hour in line waiting for assistance along with a ton of other people. During that one hour I saw the most worst customer service by someone named Christopher. He was belittling people, yelling at them, one he said "I am sick and tired of you people asking me questions about your bills, it is simple to read, what do you not understand?!" OMG, really? He proceeded to belittle, and tell people things like "too bad" and that's the way it is, and you people make your own line its not my fault it goes out the door (it was like 30 degrees out at 9am when they opened). I saw person after person storm out after talking to him, with nothing in their hands. Well it was our turn, we luckly got the other guy, but he said that they discontinued that offer and he couldn't help us!? Really? We were told it was a new offer a week ago and now it no longer exists and he said they cancelled it about 4 days into the promotion! Wow. He says there was nothing he could do and then quoted me a price of $64 a month for the same service that was quoted at $39. He even said there were noted in my account stating I was promised that package but he couldn't help me. So we said forget it, and we left, like everyone else, with nothing in our hands and a big distaste of Comcast and their horrible customer service and their sneaky business practices telling you you have it for 1 year and then sending something that looks like junk mail saying you are now being put into a 2 year contract, then telling me lies on the phone as to what they can offer me....AND they want to charge us a cancellation fee too!!!! Unbelievalbe! So after all this poor service, we decided to move all our business to Qwest and Direct TV. Comcast employees need a LOT of training, an overhaul of employees, and better education in customer service! Bye Bye Comcast, I hope you disappear just like Blockbluster and the other big companies who thought they were safe and can treat their customers so horribly.
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ID
#279022 Review #279022 is a subjective opinion of poster.
Location
Gig Harbor, Washington
Service
Comcast Internet Service

Comcast - this company is a joke.

After my first month in my apartment, I received a bill for about 300 dollars. I didn't understand how my bill could be so much after one month, they told me that they were charging me for the person who lived in the apartment before me that didn't pay their bill! The first time I called they told me they would fix the bill and I only owed about 139$. I paid this right away. Since the account is under my roommates name, I had them add me to the list of people who can access the account. Every single bill I have gotten since then has STILL been charging me for the previous occupant to this address. No matter how many times I call, the idiots on the other end of the phone just have no idea what I am talking about and how to help me. This month I received a final notice of disconnection..I have not even received my bill!! I call the company to once again attempt to communicate civilly with the monkey on the other end of the phone and the ONLY thing they actually could tell me is that I wasn't a person who can access the account. I cannot take it anymore. I HATE comcast. I cannot even call them, every time I do they are of NO help whatsoever and I hang up the phone even more pissed off then I was before. Comcast, go to *** ***.
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ID
#278998 Review #278998 is a subjective opinion of poster.
Location
Franklin, Massachusetts
Loss
$200

Comcast Blows...

I went to switch my land line telephone to verizon to save over $50.00 a month, comcast saw fit to discontinue all of my premium channels with no notification before I even cancelled my service with them , the customer service rep finally offered me packages that would cost well above the $20.00 bundle credit that I receive now- they want to suck every penny out of you- and thanks for that credit we received when the power was out for 10 days over the last two months...I'm calling verizon back to have it all transferred over, internet, phone, and TV- I'd rather pay them, than the idiots at Comcast...
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ID
#278215 Review #278215 is a subjective opinion of poster.
Location
Milford, Massachusetts

Comcast

comcast had *** line up of television shows and left out chanles. i was pissed when I was paying $150 for the service and I left. comcast service is over priced *** dont waste your money! There prices continue to rise no matter what you do. beware comcast ! there technical support is a joke aswell. i was in a multilation pakage for some odd reason and i cant even speak spanish! they where a big let down for me! and I think a service like netflix may better serve my needs. comcast youve lossed me and i wont ever go back for television service!
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ID
#277933 Review #277933 is a subjective opinion of poster.
Location
Selma, California
Service
Comcast Technical Support

I have had it with Comcast

My husband is probably THE biggest NY Giants fan in Texas. The game has just started- and guess what? 3 of the 4 DVR cable boxes we have (each of which has been replaced 3 or 4 times) have just gone out. Their equipment sucks. I have an almost $250 a month cable bill and have been a Time Warner/Comcast customer for about 25 years. I am done. They can come and get their *** eqipment and take their *** service back. This was the last straw. Xfinity? Half the time I can't get On Demand. Every time I have to change the box out I( lose all my recordings and settings. Direct TV-here I come.
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4 comments
Anonymous
#397050

FTC hits Comcast CEO Brian Roberts with $500,000 fine. So what he makes over 30 million per year.

Brian needs to reread the Comcast code of conduct where he tells employees he will not tolerate dishonesty from us. Why is he on Obama's jobs council? He should be fired. Do as I say, not as I do.

Obama's slogan about "change you can believe in" should really be "the more things change the more they stay the same".

It's worse being an employee. At the Lynnwood, WA call center a fat sup named Kim Edwards sent an email requesting off the clock work. We are winning a class action lawsuit against them. Our lawyers are experienced and successful at winning this kind of case and we have the evidence.

Comcast thinks that hiring a Perkins Coie lawyer will intimidate us. It just proves that they know they are going down and have a lot of money to waste.

Anonymous
#385660

Kim Edwards is still working there but 2 days after we complained to HR we were fired. CLASS ACTION POWER TO THE PEOPLE OCCUPY COMCAST

Anonymous
#385659

it's worse being an employee of CONcast. In the Lynnwood, WA call center a fat sup named Kim Edwards sent email asking for off the clock work. We are winning a class action lawsuit.

Anonymous
#382325

Stop reposting. We got the hint the first time you posted this complaint.

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ID
#277846 Review #277846 is a subjective opinion of poster.
Location
Pearland, Texas

Comcast

I've been on the phone with Comcast for literally over 30 minutes. This is for a business account and I'm trying to discontinue my service .Every time I reach an agent & I tell them what I want, they tell me that they need to transfer me. I've been transferred from one agent to the next. In the last 30 minutes, I've been transferred to someone at least 5 times. It's really irritating and frustrating. When you're calling to pay your bill, anyone is happy to assist you. For discontinuing service, no one wants to speak to you.
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ID
#277775 Review #277775 is a subjective opinion of poster.
Location
Santa Clara, California
Service
Comcast Service Transfer

No show comcast tech,they still did not show up appointment

comcast made me wait 11 days for appointment and still did not show up for it. if that doesn't raise your temperature. now i have to try to setup a new appointment. the big question is now, if they show this time. if this isn't a bunch of ***. you pay good money for service and comcast treat you like this. i think all these cable companies are all alike. they just want your money and *** with the consumer.what ever happen to free television? well what a poor man suppose to do, we the consumers are always getting mess with.
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2 comments
Anonymous
#400714

the sad thing is how lazy they are. contractors do 90 percent of the work

Anonymous
#385387

Just wait till you try and get them to disconnect you. You will be treated like a criminal. :eek They are a poor company for sure.

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ID
#277663 Review #277663 is a subjective opinion of poster.
Location
Oakland, Tennessee

Comcast cable scam

When i signed up for television,internet and phone through Denver Comcast i was told i would get a 150 rebate card. it has been 5 months and still no card or information. they say it is on the way. when i check the status website it says no information on my rebate. Nobody knows anything and they all have a different story about it. When i do call customer service i get a person who does not speak english and that *** me off even more. Why can we not get english speaking people and be honest about your name. I really do know i am not speaking to Roger or Jim
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2 comments
Anonymous
#397049

FTC hits Comcast CEO Brian Roberts with $500,000 fine. So what he makes over 30 million per year.

Brian needs to reread the Comcast code of conduct where he tells employees he will not tolerate dishonesty from us. Why is he on Obama's jobs council? He should be fired. Do as I say, not as I do.

Obama's slogan about "change you can believe in" should really be "the more things change the more they stay the same".

It's worse being an employee. At the Lynnwood, WA call center a fat sup named Kim Edwards sent an email requesting off the clock work. We are winning a class action lawsuit against them. Our lawyers are experienced and successful at winning this kind of case and we have the evidence.

Comcast thinks that hiring a Perkins Coie lawyer will intimidate us. It just proves that they know they are going down and have a lot of money to waste.

Anonymous
#386572

I haven't received my promotional card either. I just filed a complaint with the BBB.

I triend to sign up for service online, but Comcast "couldn't locate" my residence (Which is an apartment that was wired already) Sooo I didn't qualify for the $250 reward that I should have received. I had to call, but they said that I would get a $100 reward, but they couldn't do anything about not being able to locate my residence online, so I registered online. They connected my service 2 days later. Three days later (5 since I had ordered service) I got an over due notice for over $300.

I called Comcast and they said it wasn't really a late bill that it just looks that way. I paid it immediately.

When I called about my rebate I was told that I would not receive it, because my first bill was late...They are running a scam. You probably cannot find anyone who received the rebate, because of Comcasts billing practices.

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ID
#277545 Review #277545 is a subjective opinion of poster.
Location
Denver, Colorado

Told by Comcast's lobbyist that I'm getting ripped off.

I was at a conference in Chicago and had a beer at a bar. Sitting next to me was the Comcast lobbyist for my region, who just so happened to fly the State Representative of my district out so he could go to a cable company conference as her guest, on Comcast's dime. Everything was on the lobbyiest even my food and drink, which was nice. The most interesting part of the night is when she told me that I was getting ripped off by my deal with Comcast. She gave me her card and told me to call or email her when I got back to the Seattle area but she never returned my messages. My internet goes out at least once a day. My cable was out on Thanksgiving during my football teams last game with their rival of 118 years. I was told that they would keep my rate low b/c the infrastructure in my area was bad (didn't do good due diligence before acquirement a company in the area). They continued to raise my rate anyway even to $202 a month last month and I only had the second tier service. Even they couldn't explain it to me. Yeahhhhh Comcast.....you are about to loose this customer that you've had for 12 years but I realize it's falling on ears that don't care.
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1 comment
Anonymous
#381593

It's worse being an employee of CONcast. They fired us after we complained about a supervisor sending emails telling us to work off the clock without pay. We won a class action lawsuit.

ID
#277293 Review #277293 is a subjective opinion of poster.
Location
Seattle, Washington
Service
Comcast Customer Care

Jax, Fl. Comcast sucks

I've had a jumper cable coming out of the ground and across both mine and the neighbor's driveway and back into the ground, along with 2 cable boxes on the side of the townhome that are taken apart with wires and are a complete eyesore. 6 MONTHS.....I've been complaining to them about the 6 months or longer problem and after e-mails and job submissions, not 1 finger has been lifted to fix the problems...I'm waiting for anyone of the neighborhood children to be playing in the street and trip and fall on the jumper cable, so I can sue comcast for not repairing the hazardous situation they produced.
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ID
#277172 Review #277172 is a subjective opinion of poster.
Location
Jacksonville, Florida
I have become so fed up with this company's prices and customer service, so I decided that I wanted to complain about them. When I started searching the internet, I started finding information that shows how dishonest they really are. Comcast's proxy statement, filed...
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6 comments
Anonymous
#529495

Yup...I will become another layoff next week, after 7 years. Everything in this post is true except for the part about Comcast asking employees to vote for the other company in the worst company poll.

Never saw or heard anything about that happening. If it did, must have been an isolated incident.

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ID
#277027 Review #277027 is a subjective opinion of poster.
Location
Sandy, Utah
Service
Comcast Internet Service

Comcast - Continues to raise rates

Comcast has a fee chipping policy. It is their standard operating procedure. It continues to periodically raise rates. Happy with your bill now, wait a couple of months it will go up. I am tired of constantly having to call to complain and try to get an adjustment. the adjustment i am now working on is finding new services for ISP and television viewing. At a time when reportedly cable is losing customers, you would think they would be more customer friendly. the fat cats at the top don't apparently understand keeping customers. 18 years won't make 19.
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1 comment
Anonymous
#380316

If you think it's bad being a comcrap customer it's way worse being an employee. In the Lynnwood, WA call center a fat sup named Kim Edwards sent email telling us to work off the clock without pay.

We were fired not her when we told HR. Call the retention department and ask for discounts.

ID
#277017 Review #277017 is a subjective opinion of poster.
Location
Chicago, Illinois

Read this! Comcast is dishonest and corrupt, here’s why:

Comcast's proxy statement, filed with the Securities and Exchange Commission, put CEO Brian Roberts' 2010 total compensation package at $31.10 million. Steve Burke, who is chief executive of Comcast-controlled media giant NBCUniversal was awarded a compensation package in 2010 valued at $34.74 million. CFO Michael J. Angelakis received a package valued at $22.9 million. They are getting wealthy off of Comcast subscribers, many of which have lost their jobs, are forced to apply for welfare or have to clip coupons to feed their families. This past February, Comcast decided to convert the call center in my area from a Customer Service call center to an outbound Collections center. All employees were laid off except for a couple of small departments. The employees were told if they wanted to keep working there, they would need to re-apply and IF they were rehired, they would receive a decrease in pay. 400 new employees were hired to replace those who were laid off. Comcast received a $2,500 tax break from the city for each new employee they hired. Those who were laid off received a severance package of one paid week per each year they were employed. Many of which were not employed more than one or two years. Ever wonder why Comcast has the worst customer service? The next two paragraphs explain why. Customer service reps are allowed to spend only 5-7 minutes per call depending on which department they are in. If the call lasts longer than 10 minutes, they receive a message every minute reminding them that they are over their 5 minutes. Roughly translated: get the customer off the phone! Occasionally a supervisor will stand at an employees' desk if they have been on a call for longer than 10 minutes and demand an explanation as to why they spent so much time with the customer. Employees are required to attempt to upgrade customers to a more expensive package or additional services on each call, even if they are complaining about their bill. Those who do not meet their daily goals are chastised in front of other employees and if they still have not meet their sales goals or phone metrics after a certain amount of time, they get fired. Employees are told to avoid transferring customers to a supervisor, instead they are instructed to advise customers that they will be called back in 24-48 hours (usually there is no call back). If you think you have been transferred to a supervisor, think again. There is a possibility you are speaking with someone who is not an actual supervisor. Months prior to the NBC Universal merger, employees were told that no one would lose their job as a result of the merger. Surprise! Shortly before and after the merger, various departments and in some cases call centers were closed. Smaller call centers were consolidated into an existing larger call center, but there was not necessarily additional employees hired to handle the higher call volume. Many other jobs were outsourced either to the Philippines or to a contracting company. Do you think they care about your complaints? Not likely. Comcast saves millions of dollars by doing this because outsourcing costs them less in wages, plus they do not have to pay for benefits. A few years ago FiOS applied to the local franchise which I happen to live in - to provide service to the area residents. Employees who lived in that city received an internal email requesting that they sign a letter drafted by Comcast which petitioned the city to not grant FiOS' request. They were also asked to attend city council meetings and plead with council members to deny FiOS petition. Their argument was that FiOS was planning to provide service only to the wealthy neighborhoods which was not fair to the less affluent areas. If those customers switched to FiOS, Comcast would stand to lose huge amounts of revenue. Guess what, Comcast is still the only cable provider in the area. Every year during March Madness, The Consumerist has the "Worst Company In America" tournament. Not surprisingly Comcast is always nominated. Employees received an internal email stating "DO NOT vote for Comcast. When you cast your ballot, vote for the other company. Remember, you're voting for the "Worst Company in America." Feel free to vote from the office and at home on your personal computers and laptops. You can also vote via the web browser on your cell phones, iPads, tablets and other web-enabled wireless devices". Despite their attempts to throw votes, Comcast still won the 2010 "Worst Company In American" title and was in the top four in 2011. Comcast is strongly anti-union. They have a history of attempting to dissolve employees' unions and firing labor organizers. Comcast has spent large amounts of money to defeat the Employee Free Choice Act, the purpose of which is to strengthen workers' right to form unions. Pro-union employees have been illegally fired, harassed, wrongly disciplined, denied promotions and benefits. In some areas cable installers are forced to attend daily anti-union meetings, and company managers as well as anti-union workers have been brought in from other areas to ride in trucks with cable installers, urging them to vote out their union. Comcast has been charged with numerous violations of federal labor laws. Many of you are already aware of this: Several years ago subscribers became suspicious about slow download speeds and began finding evidence that Comcast was blocking packets for P2P file sharing. Naturally they vehemently denied they had anything to do with the mysterious slowdowns. They were later exposed for throttling customers who were using bandwidth for P2P file sharing. The FCC formally ruled Comcast's throttling was illegal and in violation of the network neutrality principles. Comcast agreed to settle a class-action lawsuit for $16 million. The proposed settlement page (as of a year ago) states that those who submit valid claim forms will receive "a share" of the total settlement, however the amount won't go over $16 per share. The FCC has fined Comcast for many other violations as well. Several organizations, including a network station, have accused Comcast of violating one or more of the conditions the FCC imposed when it approved the merger with NBCUniversal in January. Complaints have been filed with the FCC. Not a big surprise.
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ID
#276827 Review #276827 is a subjective opinion of poster.
Location
Sandy, Utah

Comcast - Worst Customer Service EVER

Comcast accidentally disconnected cable then discontinued my promotional package! While on the phone voicing my displeasure about the cable service, the rep disconnected my service (by "mistake"), apologizes, then restores my service. When it was restored, I later checked and realized I didn't have my HBO and Starz!!! I called back and was told the promotion I had was expired! After 40 minutes on the phone and much turmoil, the new rep (after first trying to make me hold for his supervisor, and then charge me!) restored my service for free! Which he could have done before! BOYCOTT COMCAST!!!!
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1 comment
Anonymous
#425557

It is incredible how this Customer Service treat us the customers.

They are a bunch of disrespectful people. You can not argue or say anything they don't like because they just hang up on you!

If you ask for a Manager of supervisor they just leave you in hold, more than an hour just to get to our nerves and finally we hang up! How humiliating it is that we spend more than $300 dollars in services with comcast and we can not even get answers.....

This is why big companies end in dissaster..

Lets pray for a good competitor so maybe they start caring for their customer like at the begining when they beg for clients.... what a shame!

ID
#276642 Review #276642 is a subjective opinion of poster.
Location
Houston, Texas

Comcast - Still charging for cancelled service, TERRIBLE SERVICE

Let me start by saying that Comcast does offer a decent service from a technical standpoint when it works, but their customer service, operations, and billing departments are ridiculous and unorganized. I gave them another shot when I moved to Fort Lauderdale a few months ago because their service was the only one offered in my complex. First of all I transfered my service from my old house to my new apartment and rather than just transfer my account, they instead removed all my equipment from their system and callcelled my account. What this meant was that I could not get my HD channels and regular service up and running for over a week after my transfer was scheduled. During this time I believe I had to spend upwards of 3 hours reading the numbers on my boxes to them and explaining the scenario to their representatives every time I called, because EVERY time you call you get some new person who seems to be missing a few chromosomes. In addition to THEIR MISTAKE, they billed me an additional month ahead on my service because of THEIR MISTAKE on the transfer. My internet quality was inconsistent and I constantly had problems with dropout and with On Demand service, even though I was paying more than $160 a month! Finally I gave up and returned my equipment to one of their offices no more than a month after getting the service. Of course the woman who took my payment and scanned my equipment back into their system never closed my account as promised. Two months later I am still getting billed for a service I don't have and I have to spend 30 minutes on the phone explaining why I am not paying $400 for service I don't even have, and waiting on a representative to straighten this whole ordeal out. All this after I already went to their office and spent an hour in line to physically return my equipment and close my account. Let me reiterate, in addition to the hour in line I spent at this office over two month ago, I know just HAD TO SPEND ANOTHER 30 MINUTES OF MY LIFE DEALING WITH A COMPANY WHO I LEFT OVER TWO MONTHS AGO. Comcast is the absolute worst company I have ever dealt with and this is not the first time I have had to deal with their organizational nightmare. Maybe instead of advertising the *** out of their product, they should invest in customer service and operational standards. Thank you for turning me into another enraged consumer! Oh and on top of this they STILL HAVEN'T CLOSE MY ACCOUNT A WEEK AFTER I WROTE THIS REVIEW!
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ID
#276414 Review #276414 is a subjective opinion of poster.
Location
Concord, North Carolina
Service
Comcast Service Transfer