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Comcast in Chicago, Illinois - No show 2 days in a row after taking off work to get cable, phone and Internet hooked up.

Moved into a new home which would require the premium setup- 6 TVs, phone, cable, HD DVR, and Internet. Appointment window scheduled for 8am-8pm in my area (supposedly my only option). After waiting around, calling to confirm several times, no one showed up. I called at 8:05 and it turns out, they don't even send people to my area that late -wtf, why the appointment window then? Rescheduled for the following day, given three different appointment windows after numerous confirmation calls (me to them, never the other way). Stood up for all three. A total of 4 appointments made and no one has ever shown up or given me a call. Called Directv and they were here within the hour. People have lives, jobs, responsibilities and I gave up 24 hours, numerous chances and never once was treated with genuine kindness or regard. Not to mention, I own 3 homes and all will be directv customers.
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2 comments
Anonymous
#646291

You should have went with"DIRECTV"In the beginning.But please be aware of which "PACKAGE You Choose".

Anonymous
#646288

2 days no call no show for techs. My building does not allow for other service providers.

I have called 17 times over last 2 days to confirm appointments, always told its all set, nobody shows or calls. Worst service ever.

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Review
#378734 Review #378734 is a subjective opinion of poster.
Loss
$1000

Comcast in Memphis, Tennessee - HORRIBLE SERVICE /BILLING/CUSTOMER SERVICE

3 days of calling and asking for help with no reply from COMCAST manager/supervisor. Quoted a fee of $25.00 for installation of an additional line, charged $190.00. Still waiting for a call back from the COMCAST manager/supervisor. I have talked with 4 customer service reps (CSR). The first one, gave the quote but did not put it in the records. The second, tranferred me to another CSR once I explained the problem. The third took my message and said she sent it to the supervisor. The fourth said the request was noted but no message was sent to the COMCAST manager/supervisor. And then she asked what was the nature of the problem, are you kidding me?
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Review
#378700 Review #378700 is a subjective opinion of poster.
Loss
$165

Comcast has the worst customer service EVER!!!

I was thinking about becoming a new Comcast customer and made a call to XFINITY. I was routed to the Virginia office and reached a lady that had no business working anywhere let alone in a customer service call center. I have rocks in my garden that have more signs of intelligence than this person. Not only was she rude, laughing and couldn't answer ANY questions but she flat out lied. Disgusted with this person I called XFINITY again to reach someone else and asked for a supervisor "crystal" who flat out lied and was just as ghetto spoken as the first individual. I was looking at a triple play package and was curious about two things. My first question to her was in this package it states (A Digital Voice modem is necessary to bring XFINITY Voice from Comcast into your home. (Add $7.00 per month) I asked is this included in the $199.99 or would this be in addition to my bill. She said it is included in the $199.99 which is a lie it isn't. Second question was in the check out it says that the package prices do not include applicable taxes and fees. So I asked her if I could get an apx. price of what these taxes and fees might be monthly. After her telling me no 20 times she finally goes hold on and 1 minute later gave me a figure of $18.28 and said we looked it up. Why wouldn't you do your job as a supervisor in the first place and look it up. So instead of just the 2 questions I decided to ask her a final question and said to avoid the $7.00 monthly rental (the one she said was included) can I just purchase a voice modem and use it? Her answer was no you can't purchase a voice modem and use it (another lie). I called back several times in hopes of getting someone with some kind of brain and got lucky. I was routed to a person in Washington state and she was able to really answer my questions in 30 seconds.
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Review
#378634 Review #378634 is a subjective opinion of poster.

Comcast in Sunderland, Massachusetts - Terrible Customer Service

Not really an instance, more of a running problem. Comcasts "high speed internet" is never high speed, nor does it work for more than a month without issue. I've had to call their customer service (one of the worst in the business) literally hundreds of times, just so i could get a refresher signal on my modem. They have the option to get one sent through the computerized system, but after one or two times, they force you to talk to one of their braindead employees. i have to go through so much uneccessary *** and talk to someone who clearly knows less than me just for a REFRESH! The modem/router combo they sent me doesn't work right. the internet cuts out every ten minutes, rendering it nearly useless. the only reason i still have it connected is because it's also the phone modem. I've been a customer of theirs for years, so i'm able to get a small discount, but still end up paying around $180 for all three services. Their phone service is okay but overpriced, and would actually cost more to remove it from the plan then to keep it (because that certainly makes sense). The only bright side to this company are the electricians. everyone i've had come to my house (and i've had around 15, have met some of them more than once) is extremely knowledgeable, knows what they're doing, and openly trash talks their companys customer service, and services in general. The straw that broke the camels back for me was when i tried looking at my account info online. It wouldn't load. refreshed a good ten times and left the page up for 5 minutes before giving up. this company is actively trying to shut you out of your account info, just so you can't see how much you pay for their *** service. that is all, thanks for listening, down with comcast, go google fiber!
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Review
#378446 Review #378446 is a subjective opinion of poster.
Loss
$1000

COMCAST IS THE DEVIL

My roommates and I had comcast for about 6 months, and it was nothing but trouble. TERRIBLE CUSTOMER SERVICE!!! You can never just talk to someone or simply get help, and it can even be difficult to pay the bill online. For 2 months the cable didn't work even though the internet did, so we kept trying to get someone to fix it, and when it finally was resolved, I asked if they would reimburse us for the 2 months it wouldn't work, they put me on hold... for an hour... finally I gave up. There is so much we hated about it, we finally cancelled with them. I asked directly if there was ANYTHING left to pay and they said no. Now a month after canceling, I received a letter from a debt collecting agency from who else? COMCAST! They had a whole lot of folderol to say about why there was one last bill... but the truth of the matter is they are just crooked and want to milk you dry without any responsibility on their end. I am seriously angry and I am trying my best to get this bill waived so that I will not have to pay for a month of service that we didn't even use! If you haven't signed with them please don't. If you have, then Lord help you.
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3 comments
Anonymous
#715346

here, here. I cancelled within 30 days because the service was so terrible and am still getting charged for the service "received" during that time because their system didn't realize I had sent the modem back until day 36. Never again.

Anonymous
#609622

comcast charging 544.00 for *** charges which i did not order!! they r crooks, liars, cheats.

Anonymous
#603471

I have Comcast and every day for 8 hours the Internet is slow or doesn't even work for real they say high speed Internet.... It's a lie.

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Review
#378062 Review #378062 is a subjective opinion of poster.

Comcast in Scotch Plains, New Jersey - Fraud about their tripple [play

Comcast bombed me with advertising about their triple play for $79.99 a month for 12 months, and eventually I agreed started Dec. 12, 2012. It was a complete fraud. They sent me maybe 10 e-mails that my rate is $99.99. After at least 10 phone calls agent-supervisor Sharon (ID NWK34I) sent me a letter dated Dec. 19, 2012, with a detailed description of my charges. It was satisfactory, the first bill was in accordance with her letter, and I thought that the problem was settled. I was naive! On Jan. 8 2013, I received an unsigned letter that they erred in billing me, and starting the next month my bill go up from $106 to $115.95! I have never accepted even the $106 charge! I called to the Comcast headquarters in Philadelphia, a person named Chuck returned me a call and tried to convince me that because they give me a $25 credit, my $116-25=$91 still be good, and I need to be happy even though I signed for $79.99. I am of 75 years old, and I may get heart attack from all this dealings. Just do not trust them and do not sign up with Comcast.
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1 comment
Anonymous
#597073

You would probably do better signing up with DIRECTV.They have cheaper package's than COMCAST.Even with the $91.00 package your monthly bill will be over $100.00 with taxes.So you will not save.

Review
#377947 Review #377947 is a subjective opinion of poster.

Comcast in Philadelphia, Pennsylvania - 3.00 credit for half day interruption for 4 services???

Lost internet, fax line, phone line on business and home phone line frpm 7 am to 1pmagain I repeat business lines and they think 3.00 is a fair credit will be switching to verizon when our contract ends with them. Tried to talk to a supervisior apparently the calculation they use doesn't factor in common sense. Its going to be a pain to switch the email to verizon but I heard they have better costumer service. Forgot to mention the week before the tecnician was out we lost home phone service for days on that one I didn't ask for a credit that time so I figured since we have been customers forever they would have been more reasonable
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Review
#376187 Review #376187 is a subjective opinion of poster.

Comcast in Harrisburg, Pennsylvania - Switched to Dish

I had Comcast for a year in Pa and 5 years in Florida Let me tell you that the triple play in Florida was $99 and here in Pa it's way higher. They give you a "break" the first 3 months and then UP You very fast. I switched to the Dish I have a real box in each room I get the same programs in each room. My Phone service I switched to Vonage. for 19.99 I get everything and more including unlimited calls to the UK and Israel. Stop complaining and switch. You want to hit them in the pocket . Dont be made get even. Enough people leave they will get the idea.
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Review
#376033 Review #376033 is a subjective opinion of poster.

Limited Basic TV cable - Comcast has POOR customer service!

Was told by Comcast that I needed digital adapters for televisions. About a month later I read in newspaper that newer TVs with built-in QAM tuners don't need adapter. Main TV is connected to DVD recorder that hasn't worked since adapter was put on, but worked fine B-4 and again after I took adapter off this TV (after reading newspaper article). After watching this TV 1 1/2 hrs, I changed the channel and now get red/orange screen saying 'If you can read this message, your TV isn't ready for digital enhancements....'. Called Comcast and Jasmine acknowledged this TV doesn't need the adapter, but since the message on the screen is w/o adapter in place I should contact the TV mfgr. because it's their problem their tuner is getting the wrong signal. I disagreed and asked them to fix the problem with their signal. Jasmine sd to hook up the adapter again and both TV and DVD recorder should work. I req. a manager/supervisor. She put me on hold and after a few minutes was disconnected. Called again and talked with Kay, who wanted the full story repeated. She said I definitely needed to use the adapter. I disagreed. She put me on hold and came bk a short time later and said they just needed to 'Refresh' their signal and all would be fine. Turned TV on a little while later and same message appears. Called Comcast again (3rd call), talked with Stacy and asked her to just have signal refreshed. She wanted the full story, so I told it again. She told me I definitely need to use the adapter. I asked to speak with mgr/supervisor. She sd she would tsf my call, but I still needed to put the adapter back on. I reminded her that both the TV and DVD recorder were working after I took the adapter off, so I know it's not necessary. She tsf'd my call to mgr/supervisor and I waited a long time before finally hanging up. Drove to the local Comcast office and took a number, waited 40 minutes before being called. Talked with Rusty Morgan and had to tell the full story again. (Luckily I've been keeping pages of notes on all of this mess!). Rusty sd he used to be a service tech and the DVD recorder won't work even if it has the QAM (?) tuner. He sd he refreshed the signal as we talked, so all should be fine when I get back home. After I got home and turned on the TV, the message is STILL THERE!!! Now I'm trying not to throw up because this is so upsetting. Seems the folks at Comcast can't get their stories together and definitely can't fix my signal!! Called Comcast again. I've now spent 3 hours today alone trying to resolve this. This time I talked with Tom. He sd to put the adapter back on and he needed to send a signal to the adapter to shut it off. I asked if this was necessary and he agreed to just send a signal to my TV to refresh the signal and resolve the problem. While he held on, I tried the TV again and the message was still there. He put me on hold. After holding for some time, Keisha came on the line. After telling her that Tom was checking on something for me, she sd my call was put back into the que and came to her. She had no idea who Tom was and sd the call center had 500 people. She checked my file and said there was no record of my call. Had to tell her the whole story again! She sd 'Yes, you do need the adapter'. I again disagreed, since it worked well after I took it off. The problem was that after 1 1/2 hrs I changed the channel and that's when the Comcast message displayed. She offered to tsf my call to 'Retention' dept. ... Held awhile, but they were closed. She tried to get a mgr on the line, but after holding twice for 3 minutes each time, she sd no mgrs were available. It was then 6:17 PM. I've been trying to resolve this for 3 hours this afternoon and get no where! This is really poor customer service!!
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Review
#376015 Review #376015 is a subjective opinion of poster.

Comcast in Sacramento, California - Terrible connection and service!

Comcast is absolutely worthless. It takes at least 15 minutes for them to actually talk. We've been left on hold countless times usually until we're forced to hang up.Who wants to wait 30 minutes for an annoying employee to answer and not even be helpful?? When surveying the block, an employee asked some questions and then asked to use the bathroom! What a professional company! Being a PC gamer, I'm usually on and constantly the connection is lost kicking me from the game and turning right back on when it closes. I can't even download, livestream, or play longer then 15 minutes. Rather ridiculous.
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Review
#375759 Review #375759 is a subjective opinion of poster.