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Comcast is Horrible!

Every interaction I have with Comcast is horrible! They have the worst customer service that I have ever experienced! I have worked for many call centers before, and Comcast doesn't even come close to how you are supposed to treat your customers. Now on top of everything else, they are billing me a service call fee for replacing one of their old lines that is their responsibility! They also are charging me for canceling my TV service and re-activating it when I never even requested it! I wish I had another provider I could go to for Internet. They are even pushing me to wondering if I can go without Internet completely!
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1 comment
Anonymous
#263870

I'd call their corporate office. I don't call 800-COMCAST anymore. I never get anything accomplished, nor is it even resolved.

They will forward the complaint to the local office, and they are more willing to help!

Dial 215-665-1700 and ask for Lucile Fatil and they will transfer you to the Office of the President.

Don't waste your time anymore!

ID
#228207 Review #228207 is a subjective opinion of poster.
Location
Chattanooga, Tennessee
Service
Comcast Internet Service

Comcast does not keep promises

I have spoken to 4 different comcast employees, the first promise free HBO for a year and 30 dollars credit every month from service, the next day i called again and the second told me that she saw those notations didnt know why i had no service. The third person I spoke to told me that he does not know where there promotion came from, offer free hbo for 3 mth and a one time credit of 30 dollars. When the tech finally came to my house the following day to fix another problem, he told I had no codes for HBO on the line, called again, the customer service agent told me that he saw the order for HBO but could not add, not his department. The last one one I spoke to told me no such promotions, but he can add any other services. I have left the service as is, and will be shopping around for another provider.
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1 comment
Michael S
#263872

'd call their corporate office. I don't call 800-COMCAST anymore. I never get anything accomplished, nor is it even resolved.

They will forward the complaint to the local office, and they are more willing to help!

Dial 215-665-1700 and ask for Lucile Fatil and they will transfer you to the Office of the President.

Don't waste your time anymore!

ID
#228195 Review #228195 is a subjective opinion of poster.
Location
Miami, Florida
Service
Comcast Tv Service

Service fee unless your buy comcast insurance.

I called comcast due to Internet issues . No service. They sent a Tech that installed a new router. After he left I had no service. I work from home so again i called and the next Tech wZ wonderful. He put in a New router and the tech said it was a bad box. It happens. My bill just arrived with a $30 service fee! I called comcast and was told that is standard but for 3.95 a month I could purchase insurance ! What ? This is your equipment ! I cNt wait for Vios ! They took off the fee ! *** unbelievable a
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1 comment
Me
#331762

The insurance is a small fee that keeps you from paying the $60 truck roll fee. It actually cost a little over $77 to roll a truck to your home for 15 minutes.

The router although it may belong to Comcast is a complementary item for the end user to set up and maintain. Comcast does not support wireless connections unless you have paid the wireless install fee. AT&T charges near twice that to replace or work on a standard phone jack.

There insurance "linbacker" is 4 times Comcast wire protection plan monthly fee. They gave you a free service call fixed your issue yet the complaint is still posted???

ID
#228149 Review #228149 is a subjective opinion of poster.
Location
Spotsylvania, Virginia
Service
Comcast Internet Service
Loss
$30

Comcast has had 8 years to fix our Internet service and FAILED.

We have had nothing but problems with Comcast in Bartow County, Georgia. Over the last 8 years, our Internet and TV service has been horrible. Poor signal quality, old equipment, bad customer service on the phone. We have Business Class service. They told us when we signed for it that we would have 4 hour response time and generally have better service than normal home users. This is a lie. Our service went out last night (8 hours ago) and is still out. All they will promise is that someone will be at our office sometime today !! My wife does web site design and hosting and has been down all day!! This is not the first time. Last month they had us down most of 3 weeks while they were "working" on the lines in our area. We have had continuous problems with our TV and Internet signals for eight years, and nothing has improved. Ever. Comcast is full of incompetent people who have no business being in business. Our biggest problem is that there isn't anyone else to go with in our area.
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1 comment
Anonymous
#938697

We had similar issues with Comcast internet and cable tv. Every time you call you rarely get a competent or honest service representative.

There is one call center where our service seem to get directed that seem to find an excuse to say it's your problem and not their service. When all the computers in the house are not working, the modem lights are not blinking and tv picture is intermittent how is that a customer wiring or equipment problem.

Then they lie and said we should a different modem and they sent us a notice(which they did not). Funny how that our declared outdated modem started working again less than an hour later. They have nothing to offer but excuses and rationalizations for the poor service.

And that includes incompetent service representatives who didn't even know how to get into a computer directory.

They act like they know but they definitely do not know.

The field techs who come to your house tend to be much more competent than the bozos they have in their service centers. There are some issues there as well the service centers are all but useless and a show for Comcast to say they have them.

ID
#228099 Review #228099 is a subjective opinion of poster.
Location
Atlanta, Georgia
Service
Comcast Internet Service

Comcast - Did not refund money owed to customer

Comcast is great to military families.On base when you discontinue service, many families have complained they charge an extra month or two. In our case, they have yet to refund the $103.00 they owe us. Instead they continue to send us a statement each month of the "credit" we have with them. This has been going on for over a year. Their response... go to a Comcast office and get your refund. There isn't one here or even within a hundred miles.Maybe we who have complaints should band together and let America know of the poor business practices of this company. Write the BBB, your newspapers, e-mail, etc. Let people know not to do business with them.
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ID
#228075 Review #228075 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Loss
$103

Comcast - Raise The Bill...Again

Comcast kept raising my rate. So I lowered my service and looking into switching. I told them so and they offered a decent deal. BUT, they could not get my service to work again. After 16 hours on the phone, over 5 days, I gave up. So, what did they do after I dropped phone and cable? Of course, they jacked up my Internet rate to $70 a month. So, if feels like they are forcing me to leave them. I have been a good customer for years. New customers get a deal and the treat their good customers like ***. So, that makes me want to go to a competitor even if it costs me more. I will never sign up for Comcast ever again!
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2 comments
Anonymous
#685437

Comcast just increased my bill by $10 without any notice. Called them, and the agent could not figure out where the increase is coming from!

This is unacceptable.

This is most frustrating big company I've ever dealt with... I hope this giant goes down one day...

Anonymous
#266642

Me too. Raised it 4 dollars.

$2 on internet ("performance" level), 1 dollar on 2nd non HD cable box ("additional outlet svc/digital preferred), and 1 dollar on TV (digital preferred. Bill went from 187.03 to 191.15, wasn't 187 dollars a month good enough?

That is without phone service. I have HD box, some ala carte channels, blast, and showtime ($20).

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ID
#228033 Review #228033 is a subjective opinion of poster.
Location
Boulder, Colorado
Service
Comcast Internet Service

Comcast customer service is a joke

I received these new digital boxes about a month ago because comcast told me I would lose channels that I am already paying for if I did not pay them for these boxes. That pissed me off enough. I have 4 boxes total. I have had to call them several times over the last month because the boxes keep saying my service was interrupted. When this happens you have to call and get it reset. This time the one box they say is bad. I have to find a comcast store to get it swapped out or they want to charge me 10 dollars to ship me a new one. I have had the box a month and they will not send me a replacement. what a joke. I hate this company and their service. I was going to change services when I found out I had to have these boxes but I chose to stay with them, what a mistake!!! I will change asap!!!!
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3 comments
Anonymous
#289667

comcast is what you get when you have a monopoly. no at@t in area so comcast come up with a way to squeeze more money out of no compition areas.

it is an crime. the new dta device is a money grab.

Anonymous
#263967

i understand your pain we need to contact our state repps about this ***

Michael S
#263874

'd call their corporate office. I don't call 800-COMCAST anymore. I never get anything accomplished, nor is it even resolved.

They will forward the complaint to the local office, and they are more willing to help!

Dial 215-665-1700 and ask for Lucile Fatil and they will transfer you to the Office of the President.

Don't waste your time anymore!

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ID
#227909 Review #227909 is a subjective opinion of poster.
Location
Dallas, Texas

Comcast are liers, cheaters, stealers and more

To many little boxes Comcast wants you to hook up. The last boxes they sent us were to keep channels they were going to eliminate unless we had these boxes. We went right by the instructions and only 1 worked. We called comcast at the number provided, and worked with them three hours trying to make them work. They told us we would have to return the two that didn't work. The next day we got a call and told the girl what happened and she said since they had put us Thur so much trouble she would send out a tech at NO CHARGE to hook them up. Well we got our bill and guess what... charges of $49.00 each. There were 3, but he only had to hook up 2. We called comcast and they said the supervisor would call us within 24-48 hours. No call. We called again and was told that a supervisor would call us. They did and he said that he had to charge us for one. What????? They are the ones who told us they were sending the tech out to FIX THEIR PRODUCT at NO CHARGE. What out for the ripoffs people. We are changing as soon as we can.
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1 comment
Me
#331766

I cant think of any service even off air that you dont need a box. Aside from the TV's that have an off air quam reader for the HD.

There were millions like you that hated the digital transition. However now that majority are converted you do have a picture like you never did b4. You went from hundreds of dots to hundreds of lines PSI. In fact with HD now you can receive thousands of lines per square inch.

Comcast has 2 ways a SIK "self install kit" and a pro install. The SIK is free that is you installing the devices the pro install is not.....UNLESS your service drop had issue or there was a trap placed on your line that had to be removed. I dont understand why you would have needed a supervisor to allow a trouble call fee be removed. That is a standard CSR option he/she can remove depending on the circumstances.

Like all utilies cable only maintains there service drop to the home. You wouldnt expect the power company to come in a rewire your home with new electrical jacks free or the TV repair to come to your home and fix your TV for FREE. Why would expect the cable company to replace/repair your inside wiring for free?

You do pay a monthly bill that keeps increasing from the power company shouldnt they rewire a power outlet free? In fact they dont even replace your power riser off your meter you have to call an electrician for that.

ID
#227869 Review #227869 is a subjective opinion of poster.
Location
Stone Mountain, Georgia

Comcast Cable does not make good on their promotion promises

comcast is a joke.........signed up in july 2010 for triple play was told we would recieve a ipod touch in oct 2010, it is now march of 2011 an NO IPOD!!!!! i get a run around everytime i call. maybe i should call the 5 on your side guys!!! thinking direct tv may be getting some new business soon! i just dont get why they promote their company and then fail the customers...not good business, really this from a billion dollar company! and it is the poor shleps like me that wait for it to come..i am out!
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1 comment
Anonymous
#308313

Yes I too was duped....signed up for triple play and was told I would receive a $200 gift card. Four months later no gift card, spoke to numerous people, supervisors, etc.

and now are being told that my account is not nor was ever eligible for this promotion. What a scam...they should be ashamed of themselves...the big company that they are!

ID
#227072 Review #227072 is a subjective opinion of poster.
Location
Hackettstown, New Jersey

Comcast raises prices by the minute!

I left Verizon b/c my DSL service went out and they had me stay home 2 whole days and both times they never showed up. Never an apology...nothing...and they made me pay for breaking my contract. Been with Comcast less than one year. Started out with a $69 promotion which was supposed to go to $99...now it's $117 a month and rising. They suck and I hate the monopoly they have on cable and the internet. The customer service rep said they have the right to raise the rates whenever they wanted. Does anyone know which politicians are getting money from Comcast/Verizon to maintain this monopoly?
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ID
#226859 Review #226859 is a subjective opinion of poster.
Location
Madison, Wisconsin

Comcast promises are worthless

I recently called comcast to discuss downgrading my cable to extended. I told them it would be temporary. I also informed them i would like to start using my own modem and router instead of renting one from them. I was told to bring in all of my equipment, incl. the modem I wished to use instead of comcasts to my local (bellingham, wa) office. When I did as asked; the service rep first told me that I was misinformed; that no modem worked except for the one comcast was renting us. She said it was due to my getting my cable tv and dsl thru the same modem. I showed her that i had a cable modem, one that i had been assured would suffice; and she again said no, I must rent one from comcast. Then, she picks up my standard dvr off the counter and says that no one is allowed stnd. dvr's any longer and that she had to take it. I said wait, no, I want to keep it. She said I had to either pay for a hd dvr or go to a reg. cable box for 8.99. (I pay 9.99 for my dvr) I said no way and she ignored me and whished it away to another room. I asked to speak to someone else and finally she called up someone who ended up telling her that I could keep my dvr and he then gave her an authorization code which she entered into my account. But, when she went to retrieve my dvr, she came out with a new one, saying it took less time to enter the information she needed with a new one instead of my old one. I had over 30 hrs of recording on it and it all set up. She also "lost" my remote and gave me another one while acting P/O because the supervisor allowed me to keep my dvr. The last straw was when I asked for the one free cable box that comes with the extended basic. She told me I didn't get a free cable box, that I had to pay for my DVR, and also, for the cable box. I asked her for the adapter which comcast states on their site is free to allow tv's to get channels 25-75. She said there was no such a device, and that my only option was to either pay for both boxes or simply watch only the analog channels on the tv in the living room. DO I have any recourse to force comcast to provide a free cable box per their own advertising; or is this the penalty I have to pay for having stood my ground re: my dvr? If I am downgrading my cable so I can be a responsible customer and ensure I don't have services I can't pay for; then it follows that I can't afford to be paying for cable boxes and modems that either I already have, or that comcast promsies to provide for free. what is up with that? Pam thornton oregonwolf@hotmail.com
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ID
#226607 Review #226607 is a subjective opinion of poster.
Location
Lynden, Washington
Service
Comcast Tv Service
Loss
$8

Poor comcast service.

I called comcast for service for my HD cable box. Five days have gone by and I am still waiting foor a response. No one has come to repair my cable box. Comcast has poor customer service. I called customer service and comcast promises that I will get a call from the tech and I recieve no call. With today's communication technology comcast has poor communication. Comcast has poor customer service. Comcast sent me an email stating thety will end my service. I have not authorized this action. They have no intention of providing customer service. I am looking at the competition for my cable internet and phone service.
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ID
#226510 Review #226510 is a subjective opinion of poster.
Location
New York, New York
Service
Comcast Internet Service

Comcast - Unresolved Customer Service

I HAD ENOUGH!!! I have been a Comcast(Now, Time Warner) for over 15 years. For the last 4 months, my I have been getting a lot of dropped connections, then unable to to connect online for several hours or sometimes days. I have called their customer service with this issue and always been told that they will send a tech to my resident. I had emphasized to them that it's no use if the come over when my internet is working at the time. They are willing to check the problem at their own convenience but not mine(when the internet is not working). I know that it's not my modem, I replaced it a couple of times. Hard wiring my connection doesn't help either. One of the techs that came to my house told me that they have an on call tech to handle this issue and advised me to ask for it when the problem occurs, I tried but fell into deft ears. I had asked them why they keep sending a tech to my house when my internet is working because the techs will only tell me it's working and there is nothing to fix. DUH! I also tried to discontinue my service several times and got transferred to their retention department. This department will offer you a good deal to keep your business. I took the bait a few times because of the quality of the product(very fast!!, when it's working). On my last call, I gave them an option. I told them I will keep the service if you can send a tech right now, if not, then cancel my subscription. They chose to cancel my subscription. I really liked Time Warner speed compared to AT&T(my back up) but the customer service to resolve my ongoing issue got me frustrated and furious. SO, THAT"S ENOUGH!!!
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1 comment
Anonymous
#260781

We are about to be hit with the switch to digital and not analog, plus apparently needing a box for every TV. There is not accurance information forthcoming, and it also appears that a newer TV or DVR will still require a Comcast box, which sounds like a ripoff

ID
#226386 Review #226386 is a subjective opinion of poster.
Location
Richardson, Texas
Service
Comcast Internet Service

COMCAST RIP OFF

Comcast says they will fix my internet connection problem, this is what happened... One day my internet started to get disconnected randomly. My bill was on time, never had this before. So one guy comes over and says oh the problem is in the street, so he can't do anything about it, says someone else will come. No one ever did for over 2 weeks! So I call Comcast, they send another guy, this time the guy says my modem is bad (the one that I own not lease from them! Smart hu?) So I get a new modem from them, he replaces wires inside and outside the house. This was fine until I got a bill in the mail for $29 when I was told this was going to be a NO CHARGE service. Before they charge me for this I get a letter in the mail, here is $20 for credit on your account for the trouble. Next bill there it is $29 for service call! PLEASE !!!!!! RIP OFF I am going to close my account and tell everyone I know about your sick monopoly on my local market! I cannot get another company other than comcast for high speed internet...WHY?! Control the price and market ! This is illegal! Wake up america!
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ID
#226033 Review #226033 is a subjective opinion of poster.
Location
Manchester, New Hampshire
Service
Comcast Internet Service

Very satisified with Comcast.

It really cracks me up how some people go on here and smear a company that has been the top cable provider in the country since 1963. Every company has issues to be worked out or individual issues at individual homes with equiptment ect. It happenes in every aspect of every company. I have had Comcast for 17 years and have never had an issue. That is not to say that issues dont come up but be an adult about and call the 1-800-COMCAST number and ask for help instead of just being a hater. You folks complaining on here are also the same ones complaining about every other type of service issue with every other company you do business with. Get a grip on yourselves for goodness sake.
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8 comments
Anonymous
#451028

Very satified is Brian Robert's Mom - say Goodnight Gracie :zzz :grin ;) :roll :p

Me
#331777

Thats great thought I was a lone ranger here. I am a tech at Comcast and I do see every issue described within these threads on my day to day.

Folks hes right just call the number if you dont like the answer or the person your talking to HANG UP call back. There are like 24 call centers not to mention you can always jump in your car and drive to your local office. We only have ---------1 overseas call center. If you have got it you are most likely calling in the late hours or a time when the others are busy or in meetings.

Wait a bit and call back in. I hate talking to overseas troubleshooters myself. If you are not happy with the end result of your service or you had a complaint dont call....you will be called by our survey automated service within an hour after that tech closes your work order. Remember this automated call IS RECORDERED.

It can and in some cases be used for training purposes for the Comcast Employs. The supervisors do listen to these and ALL the bad ones are flagged for a supervisor to hear. Comcast does care about its customers. We are striving to to get to your issue and resolve it the 1st trip.

There are times when 1 guy misses something and a return trip is needed. There should not be a case when a 3rd trip to your home is needed. In these cases it is escalated to a supervisor automatically. We do not want to waste your valueable time no more than you want us repeating the visit 4 same issue.

As well you can ask 4 a specific tech to revisit your home if you liked his skill set or even ask for an expierenced tech only. You are the end user and it is your home dont be afraid to ask for specifics...

Anonymous
#271563

Not happy with a Company then don't do business with them. Need an example?

I hate Taco bell so i have a choice.

I can either go eat Taco Bell and then complain about how *** it is OR.....wait for it..........i can eat something else instead. Either i am a genius or some people struggle hard.

Anonymous
#269187

I agree, the cost of cable service is high and, I realize that I have the choice to spend my money the way I see fit. I used to work in the Comcast call center and I will be the first to say it was the worst job I have ever had.The customers a rude,immature and overall clueless.I should write a book on the experiences I had As far as my service, in the four years I have had subscribed to Comcast, I have never lost or experienced degraded picture quality or sluggish internet.Lets face it there is and never will be 'perfect service'. There are just too many variables.

Anonymous
#264973

I agree with the original writer of this post. I've had Comcast since they came to WA in 2002 and it's been great.

I don't know about other people, but here we have Qwest, CenturyLink and Frontier and they suck!! Dropped internet every Friday and Saturday. Plus they're only open 8 hours a day and closed Sunday (CenturyLink that is). Yeah Comcast is super annoying with their pricing, but you get what you pay for.

I use my internet for everything and I would go nuts if I had to go back to 1.5mg...yikes! TV not so much, I like Netflix and a land line is unnecessary this day in age.

Anonymous
#260802

The issue is that the channels that i've had for the past 2 years have been eliminated on 2-12-11 and the rest of the good channels are scheduled to be removed 3-22-11. I got the adapters that comcast said was needed to keep the channels that I was loosing and get 10 new ones.

Well I didn't get anything that the letter described and lost even more when I connected the adapter.

Customer service said that it will cost me $45 more a month for the package that includes what I lost. I hate comcast.

Vanilla
#258474

You sure must like your job with Comcast, or are you a paid lobbyist?

Anonymous
#258468

What baloney. 17 years with Comcast and you're completely satisfied? I guess it's 'refreshing' to find someone who appreciates being rolled over by big business.

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ID
#225840 Review #225840 is a subjective opinion of poster.
Location
Macomb, Michigan