Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Comcast in Lake Zurich, Illinois - DELETES CHANNELS AND TELLS YOU YOU HAVE TO UPGRADE

COMCAST TAKES CHANNELS AWAY FROM YOU WITHOUT TELLING YOU..ONE DAY YOU CAN'T GET CMBC AND SEVERAL OTHER CHANNELS WE HAD IN OUR BASIC SERVICE...CALLED AND THEY SAID WE HAVE TO UP GRADE...TERRIBLE CUSTOMER TREATMENT...I WILL SWITCH TO ATT OR THE DISH...TV IS SO BAD TODAY BECAUSE OF COMMERCIALS AND ADDS TELLING YOU ABOUT THERE SHOWS YOU FORGET WHAT YOUR WATCHING...WE PAY FOR THIS! WHEN THEY TOOK THE CHANNELS AWAY FROM US AND WE COMPLAIN THEY SAID WE NEEDED A SERVICE CALL TO FIND OUT WAY. THE NEXT DAY THEY CALLED AND SAID WE WERE NO LONGER ENTITLED TO THOSE CHANNELS AND WOULD HAVE TO PAY MORE TO GET THEM AND ALL THOSE IMFO COMMERCIALS THEY GIVE YOU AND PROBABLY MAKE BIG MONEY PROVIDING THIS TO US
View full review
Review
#381377 Review #381377 is a subjective opinion of poster.

Comcast - Really bad customer service

I moved. They had no trouble turning OFF my service but I waited over a week for them to turn it back on. Was charged a deposit on my bill but was never told I owed one or how much it would be, then my first bill in the new place was almost $200! And of course, a 20 minute on hold wait. This is just disgraceful. I didn't have trouble with them until recently. I work in financials and customer service and you just don't charge people without TELLING THEM. Seriously thinking of century link. I was told before the move that the service would be active once I moved in. That person lied. I was on the phone with them for 2 hours being transferred to different departments, explaining the story over and over, and was told I had an appt. for a technician to come out that I didn't even schedule! I wouldn't have even been around the day it was scheduled! Then the latest bill... I am thoroughly disgusted by my experience this year.
View full review
Review
#380987 Review #380987 is a subjective opinion of poster.
Loss
$198
Tags
  • new place

Comcast in Bowie, Maryland - Loss of Internet on regular basis

Just left Comcast for Verizon. Customer service was professional, mostly happy with outcomes. Whenever I called usually got quick & efficient service. One problem, we would loose our internet connection 3 or more times a week for no foreseen reason. It usually came back within the day, however, could be very inconvenient at times. No real explanation either. When I finally switched over to fios, they charged me $8 to cover the remainder of the month that I had gone over while in the process of returning their equipment. I got no reimbursement for the time lost without internet. I could have, maybe even should have fought, but it's a mute point. I'm done with them & have no problem signing up to verizon for 2 years. I had been with them for 12 years. No consideration, no customer loyalty! Good riddance!
View full review
1 comment
Anonymous
#603686

I have xfinity and my internet disconnects like twice a month. I have spent hours on top of hours on the phone with customer service. Matter of fact I just got off the phone with them 10 minutes ago.

Review
#380920 Review #380920 is a subjective opinion of poster.
Loss
$1000

Comcast in Fremont, California - Stealing Money from Customer

The worst customer service I have ever seen in my life , they will tose you dept to dept and you need to spend atleast 2 to 3hrs. Based on my experience their techinical team is also not strong. I recently upgraded my service and they have trouble in doing that over remote so they send a technician and told you will not be changed but in the bill they changed $50 when I tryed to call them they simply tose me here and there. One more intersting think, they will transfer to some dept and you feel there is some signal problem in your phone because the anwering machine will be in very low volume with droped speech , final after waiting for some you may think some signal problem and you will disconnect
View full review
Review
#380624 Review #380624 is a subjective opinion of poster.
Loss
$70

Comcast Customer Service Should Speak English

I have been a customer of Comcast Internet since December 2011 and generally have 0 complaints the internet service provided works well. Upon going over my statement I discovered I was being charged a lease fee for a Comcast provided modem when I have my own modem that I own. My Comcast work order states that I have my own Motorola modem. I tried correcting this error on my account using the internet and was unable to. When I phoned Comcast customer service I was unable to understand the representative. It appears Comcast outsources their customer service. In total I spent over two hours trying to talking with service representatives who did not speak English well when talking about technical matters. The problem was eventually resolved and Comcast credited me, but I resent wasting time talking with someone who is unable to understand and assist me.
View full review
Review
#380445 Review #380445 is a subjective opinion of poster.
Loss
$100

Comcast in Collingswood, New Jersey - $600 MONTHLY BILL

I have had Comcast Cable and internet double play for about $180 a month. My bill comes on 11/20 and has jumped up to $219 per month. Ok I call and see what packages can lower my bill, if I get the triple play package it will be about $170 a month plus like a $30 set up fee. I go ahead with it, then the bill comes on 12/18 for $239.00. I call again and am told that the person who changed my package made a mistake so it nullified the change. I say fine, I'd like the triple play package for $170 a month and I'd like my account credited for the extra money I am paying this month because it was your mistake. Comcast finally agreed so this month comes I figured with the 170 a month plus the charges minus the credit, I'm looking at I don't know a $140 bill this month. I open the bill today, $603.61. They are trying to charge me #320.29 as a partial month charge for changes made between 11/28 and today. There were absolutely no changes to my tv service but they are charging me $320.29, plus some sort of $52.00 performance internet fee. They can't possibly be serious with these charges the only thing I can think of is that they want me to be so outraged at this and relieved when they take the charges off that I won't remember that they had agreed to credit my account. I have never seen any company act this way. The customer service representative was no help and I am still awaiting a call back from a manager.
View full review
Review
#380442 Review #380442 is a subjective opinion of poster.
Loss
$460

Comcast in Baltimore, Maryland - Refusal to terminate service/billing

I have been trying for 17 years to get Comcast to transfer my cable into my name after the death of my husband in 1995. Comcast continued to refuse so I finally took ALL of their equipment to the closest branch in Baltimore and asked that it be completely disconnected. They said fine and have since billed me for almost $500. They said I was not authorized to cancel the service, that my husband would have to come do it. They are refusing to help and just keep billing. I am not authorized to cancel my service, but am expected to pay for it?
View full review
1 comment
Anonymous
#601412

Sounds like a perfect small claims court case to me. Bring in your husband's death certificate and copies of any letters you have sent to Comcast over the years; sue for the $500 plus whatever you have paid them that doesn't put the total over your local small-claims limit, then settle for the $500.

Review
#380016 Review #380016 is a subjective opinion of poster.
Loss
$500

Comcast in Petaluma, California - Horrible Customer Service

I had problems so I called customer service, after 25 minutes on hold I reached a live person who walked me through the process of checking my Comcast supplied modem. It was determined that I had a faulty modem. Went to local Comcast and picked up new combo modem router. For two days I had no Internet Service, no phone service but cable worked. Tech came out and fixed part of the problem but said he couldn't fix the modem unless I paid a $100 fee for the service. I refused and have called back on multiple occasions to resolve the problem to no avail. I have never had worse customer service anywhere. If you have a choice in providers choose any one but COMCAST!!!!
View full review
1 comment
LadyScot
#601010

Have you changed your internet settings to coincide with the new router? For a tech to come out and adjust your settings you pay their fee or do it yourself. They get paid by their training and their time.

I know how to do it, and I would not drive my car and use my gas to come to your house and do it for you for free. Just because they are Comcast tech support does not mean they WORK for Comcast. They are independent contractors.

Turn off ALL your components, then check to make sure ALL connections are correct. Then turn on your computer FIRST, then the monitor, THEN the router/combo. Open your browser and see if your connection is restored. If not, post the brand and model of router here and I will help you since I do not have to drive or use my gas.

Review
#379913 Review #379913 is a subjective opinion of poster.
Loss
$500

Comcast in Baltimore, Maryland - Telephone not recieving in-coming call

On 1/18/2013 the Comcast triple play was installed in my home. Since the installation I have not been able to receive any incoming calls. On Monday, 1/15/2013, I called the technician who connected the service in my home. He told me he was off. So, I called him on Tuesday and left a message. I called him again on Wednesday. His telephone would not take any message. On Thursday I called the (410)427-9600 and talked with a technician who said he was going to check my line. After being placed on hold for nearly a half hour I hung up. On Friday I called the same number and spoke with another technician who checked the line, came back in a reasonable time, gave me a reference #CR310106696, and said a technician would be out in 24 to 48hrs. The bottom line is it Sunday January 27, 2013 and the problem has not been resolved. Both technicians had heavy accent. I could barely hear or understand them, and my wife is from another country. Yes I'm Pissed. I have had my telephone number for over twenty year and never experience a situation like this.After finding through my search this Comcast site it reads in its description "Comcast reviews and complaints" which doesn't make sense. Not paying attention to detail makes me wonder if I made an error in getting this triple play.
View full review
Review
#379425 Review #379425 is a subjective opinion of poster.

Comcast in Baltimore, Maryland - Terrible Customer Service and Pricing Schemes

I've been with Comcast as my internet service provider for over fifteen years. I now have their triple play package of services. They don't explain this, but the price goes up $20 a year each year you have the service. If you sign up with them as a new customer you actually pay $50-80 a month less than an existing customer. When I called to ask for the new customer rate, seeing how I have been a loyal customer for decades, I was denied anything near the new customer price for the same level of service. When I finally convinced her to give me last years rate she finally agreed. Then she reset my account which disconnected my modem. It took over an hour (25 minutes on hold waiting to talk to support) to fix this issue. She erased all my hardware information, which disconnected my service. So basically I get poor service, a more expensive price and a lot of hassle just to try and get a better price.
View full review
Review
#379209 Review #379209 is a subjective opinion of poster.
Loss
$100
Tags
  • new customer