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No phone service after a week

Have been waiting for over a week for our phone service to get connected! Cancelled our Centurylink phone service. Comcast said they would disconnect Centurylink and connect the Comcast service and this would be a transparent transition. Yeah, right! We haven't had phone service for a week now. Every time we call, they say it'll be connected within 24 hours. Still waiting and waiting. Thank heavens we have cell phones. What lousy service. In addition, my husband made an appt for Monday morning, they never showed. When he called, they said there was no appt on the books. My husband wrote it down at the time the appt was made - he did not make a mistake. At the time they were supposed to be here, they were also going to train us on using the DVR as well as hooking up the phone. So instead of hooking our DVR's and giving us training, they shipped the DVR to us and told us to train ourselves! WOW. Maybe we should have stayed with Centurylink!!
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ID
#390637 Review #390637 is a subjective opinion of poster.
Location
Eagan, Minnesota

*** Service

I got a cable, internet, phone bundle through comcast. Too bad none of the *** works. I pay monthly for internet but my internet is constantly down. I have to reset the box everytime I want to go online and sometimes that doesn't even work. My telephne doesnt work either. It shows the person that I am calling them but when they pick up neither of us can hear anything. The cable works most of the time but the on demand almost never works. I have tried to have people come to the house to fix these things but either noone shows up or they dont fix anything. One time they sent someone who got in a cursing fight with the guard at the gate (because I live in a gated community) and then they just left. Supposedly they give you $20 off your bill everytime an appointment is messed up but their billing department is the only department that can do this and they have limited hours and noone ever picks up. I got a letter saying I will get free Showtime for three months due to all my complaining -- would have been nice if the showtime actually worked... Wish I could go somewhere else but my community has a contract with Comcast that they are the only provider we can use. Thank god I am moving soon. I may just cancel services anyway and go without-- Its not like anything works anyway.
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ID
#390498 Review #390498 is a subjective opinion of poster.
Location
Atlanta, Georgia
Loss
$450

Most imcompentent customer service I have ever see

Ordered Comcast Boost + 30mbs download speeds. Had to call them a week later to get them to actually flip the switch ot the new speed "oops I gues we overlooked it Sir". Called back a day later because was not getting close to 30 mbs. Fine. More like 19Mbs. Sat on phone for half hour why the rebooted etc. Told me to wait 24 hour. Fine. Still did not work. They sent me through same routine again. wait another 24 hours. Fine I am a patient guy. O.k. still did not work. 3rd time attemped to walk me through same B.S. After half hour of complaining they finally give me extended support #. I call extended support and they tell me that they will be charging me for this call. *** Comcast. CANCELLED! Hello, AT&T can you help with internet service?
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ID
#390349 Review #390349 is a subjective opinion of poster.
Location
Sacramento, California
Service
Comcast Internet Service
Loss
$60

Comcast is horrible!!!

I just have to say that comcast is the shitiest company on the face of the planet (yes worse than haliburton). To even attempt to speak to one of their jungle monkey representatives you need to jump through a million hoops. When was the last time you took a *** and why? Everytime you speak with a new csr, they all have different answers to the same question. There internet only works half of the time. The bills they send you never make sense and they always overcharge people. The things that they do and get away with are borderline illegal. I live in the city and there is no one else to choose from for internet service. talk about a monopoly and just plain not giving a ***!
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#390061 Review #390061 is a subjective opinion of poster.
Location
Grand Rapids, Michigan
Service
Comcast Internet Service

Elderly Parents harassed by Comcast/Southwest Credit for a bill that was not even theirs.

Comcast provides cable service to my summer home on Cape Cod. I contacted Comcast in September 2012 to place the service on a seasonal hold as I have done in prior years. I did not receive any notices of delinquency (bills were being sent to my vacant summer home) but I recently learned that my 84 year old elderly parents were receiving harassing calls from a collection agency claiming they had not paid their Comcast bill. This was extremely upsetting to them as you can imagine. In an effort to help them I learned that it was my bill that had not been paid because the requested service had not been initiated. The harassing calls were made by Southwest Credit of Carrolton, TX and I don't know how they were able to gain access to my parents unlisted telephone number and they don't even live in the same town where the Comcast service is provided. When I called Comcast to resolve this matter they were completely uncooperative and they made no effort to assume any blame or resolve the issue. They wanted me to pay the full cost of service provided to a house that has been empty since September. Even though I planned to resume service with Comcast in the spring they were not willing to make any concession for their mistakes or the harassment by their collection agency. Needless to say I'll be switching to a different cable company this summer.
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ID
#390042 Review #390042 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$500

Can't find their ***

I stopped my service and returned my equipment to the Lake Worth Office in West Palm Beach Office. They are notorious for being a poorly run office, based on my experience in the past. They have a drop off box for equipment, and I decided to use it. No receipt is given. Now they can not find the equipment and want to charge me. They have even sent me to collections. I have made several calls to comcast without resolution and they say its my problem. They are the worst and can't find their A_ _. I will never use them again.
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ID
#390023 Review #390023 is a subjective opinion of poster.
Location
West Palm Beach, Florida
Update by user Mar 04, 2013

I couldn't believe it either but sure enough if you try to call my original number you will see that is in fact what happened. As of now I am on the phone with the call center supervisor because he is in dis-belief that this could happen. Good news is he said he would...

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ID
#389947 Review #389947 is a subjective opinion of poster.
Location
Auburn, Washington
Service
Comcast Service Transfer
Loss
$1155

Equipment Charges

The bill changed suddenly in January 2013 and we were charged for the two Digital Adapters that we had all along. We had not been charged for them before in earlier bills. I found out from customer service and from talking with the supervisor that our contract with Comcast covers only the SERVICE provided. It DOES NOT cover the equipment. Comcast can (and have done so) change charges for equipment any time because that is not part of the contract we signed with them. So for equipment, if COMCAST wants to change the price, the equipment cost comes with the bill in a 6-page price list. So beware of any free equipment or even rental equipment that they provide.
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ID
#389924 Review #389924 is a subjective opinion of poster.
Location
Colorado Springs, Colorado
Loss
$96

Complaint

we had interrupted cable service 3 weeks ago. Calls to Comcast resuted in different people tryin to do different things over the phone, which then completely disabled our TV Guide. I called and insisted on a tech coming to fix it. The tech was supposed to come between 8-9 a.m. but called and said he would be late. I called at 11 and again at 1 pm and was told the techwas on the way. It is 2 pm now (6 hours behind schedule) and the tech has not made an appearnce. You would think that satisfied customers were important to Comcast but this is apparently NOT the case. They took a simple problem, made it much worse, did not attempt to fix it, and then when we insisted, they were hours late to their appointment, and who knows if they will show up.
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#389701 Review #389701 is a subjective opinion of poster.
Location
Nashville, Tennessee

THE WORST CUSTOMER SERVICE IN THE WORLD

I bought the Home Security. Comcast came to my place and installed. The technician hit some cables on my receiver and my home theater, TV and Home Internet network is down. I called his supervisor and left messages. I sen Joe Ballada 4 e-mails and no answer. I called Comcast and they sent a technician on Sunday, March 3rd. I was at home until now and NOBODY came. I chatted with Jocelyn from Comcast and she said that there is no priority and I need to wait the next window. I called Comcast and it was the same story. In the end: I have NO TV, MY RECEIVER IS NOT WORKING, NO HOME THEATER, NO INTERNET, NO HOME NETWORK and looks like Comcast don't give a *** for a customer like me. If this is your principles for customer satisfaction and service quality, is better you fire ALL people who is taking care of customer service and try to copy AT&T, my ex-provider. Your company is not serious. Emerson Pieri.
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ID
#389699 Review #389699 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Service
Comcast Tv Service
Loss
$250

1hr and 40 min no one speaks clear english

Sound went out and called, 50 min to get someone you can't understand ask for someone I can understand, hung up on. Call back another 45 min. Drive 45 min. to local service center and wait 1 hr and no dvr and hd box. Told to just drive back on Monday. 2 managers and 1 sales person just saying the company koolaid. Comcast cares about know one except their profits. None of others are any better. They never fix anything without hours of your time and countless calls. I could be rich and fix there problems but they don't care. getting older and think that most companies are the same
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ID
#389642 Review #389642 is a subjective opinion of poster.
Location
Waterford Township, Michigan
Loss
$15

Terrible Offering!

Terrible pricing. I just called to COMPLETELY cancel my entire account, retention tried their best, but at the end of the day they CANNOT beast ON-DEMAND services through a wireless connection such as Vuduu, Netflix, Amazon, HBO2GO, etc. Comcast is going to die an very ugly death with the advent of these new services. I can go out and buy a Roku for $50 at Best Buy and get Internet 4G at home for $35 / month. The above mentioned services are cheap, why should I have to pay $185 / month when I can pay $75, with all the trimmings!?!?
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ID
#389508 Review #389508 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
Loss
$950

Ongoing Intermittent Service - Dropping Internet, Phones, TV

For the past 3 months, Comcast's Xfinity bundled services in our neighborhood have exhibited intermittent outages lasting from 5 minutes to as long as 6 hours. Not a very handsome package for $248 a month. Some outages impact only TV, or Internet, others impact more than 1 or all of them. The routine is all too familiar - call the 800 number, open a ticket, and wait for the technician to arrive a day or three later. When the tech does arrive, no problems found inside, problem with levels outside (it's always the "levels" for standard excuse - e.g., db settings are too low or high). Tech 1 must call for Super Tech 2 to come fix the problem Tech 2 may or may not stop by. Phone call from call center saying call cancelled and repair completed. Next day, repeat. Continue ad nauseum for 2 to 3 months. Some times, with enough vile threats, Super Tech level 3 shows up but nothing changes. Symptoms generally are: TV - digital tiling or checkboarding, audio out of sync with video. Phones - dead as a post Internet - also dead, or less than dial-up slow, mostly dead. This neighborhood is 13 years old and has problems like this since cable became available about 11 or 12 years ago. While Comcast is doing a better job managing it's call centers and setting firm arrival times, the quality of support in the field leaves much to be desired. I work from home, depending entirely on Internet and phone service so I see every outage in real time. I also see the slow downs as (1) kids arrive home from school, (2) parents arrive home from work, and (3) parents get back on after 8:00 p.m. In logging some of these outages, I noticed that a 10 minute outage occurs approximately every 2 hours for almost exactly 10 minutes. Just long enough to kill every connection to the work VPN. That cycle must be man made, either through testing or the actual source of the problem itself.
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ID
#388826 Review #388826 is a subjective opinion of poster.
Location
Saint Augustine, Florida
Loss
$500
I started my Comcast service in Nov 2011, using my own Motorola modem purchased from BestBuy. I had internet only and was able to watch the free public TV channels. In March 2012 I moved to a new address and had internet using the same modem and also watched free...
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ID
#388753 Review #388753 is a subjective opinion of poster.
Location
Decatur, Georgia
Service
Comcast Internet Service
Loss
$50

Bait and switch

Comcast rep came to university campus and promised 12 month no rate increase deal for internet and very very basic cable for $40 per month with free connection.when installer came, there was a fee for "switching it on" and a fee for the box install. then bill was $5 per month for first six months. I sucked it up cuz that was still a pretty good rate. then, without warning, the price jumped another $20 per month. I called number on bill and they said the deal was only for 6 months and that even this new $76 per month rare was discounted $20 from what it will rise to in 6 more months (as if he's giving me a deal). He too refused to do anything to reduce rate, even though I said I would go to another provider. total scam!!!
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ID
#388458 Review #388458 is a subjective opinion of poster.
Location
Orem, Utah
Service
Comcast Internet Service
Loss
$230