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Comcast in Fremont, California - Stealing Money from Customer

The worst customer service I have ever seen in my life , they will tose you dept to dept and you need to spend atleast 2 to 3hrs. Based on my experience their techinical team is also not strong. I recently upgraded my service and they have trouble in doing that over remote so they send a technician and told you will not be changed but in the bill they changed $50 when I tryed to call them they simply tose me here and there. One more intersting think, they will transfer to some dept and you feel there is some signal problem in your phone because the anwering machine will be in very low volume with droped speech , final after waiting for some you may think some signal problem and you will disconnect
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Review
#380624 Review #380624 is a subjective opinion of poster.
Loss
$70

Comcast Customer Service Should Speak English

I have been a customer of Comcast Internet since December 2011 and generally have 0 complaints the internet service provided works well. Upon going over my statement I discovered I was being charged a lease fee for a Comcast provided modem when I have my own modem that I own. My Comcast work order states that I have my own Motorola modem. I tried correcting this error on my account using the internet and was unable to. When I phoned Comcast customer service I was unable to understand the representative. It appears Comcast outsources their customer service. In total I spent over two hours trying to talking with service representatives who did not speak English well when talking about technical matters. The problem was eventually resolved and Comcast credited me, but I resent wasting time talking with someone who is unable to understand and assist me.
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Review
#380445 Review #380445 is a subjective opinion of poster.
Loss
$100

Comcast in Collingswood, New Jersey - $600 MONTHLY BILL

I have had Comcast Cable and internet double play for about $180 a month. My bill comes on 11/20 and has jumped up to $219 per month. Ok I call and see what packages can lower my bill, if I get the triple play package it will be about $170 a month plus like a $30 set up fee. I go ahead with it, then the bill comes on 12/18 for $239.00. I call again and am told that the person who changed my package made a mistake so it nullified the change. I say fine, I'd like the triple play package for $170 a month and I'd like my account credited for the extra money I am paying this month because it was your mistake. Comcast finally agreed so this month comes I figured with the 170 a month plus the charges minus the credit, I'm looking at I don't know a $140 bill this month. I open the bill today, $603.61. They are trying to charge me #320.29 as a partial month charge for changes made between 11/28 and today. There were absolutely no changes to my tv service but they are charging me $320.29, plus some sort of $52.00 performance internet fee. They can't possibly be serious with these charges the only thing I can think of is that they want me to be so outraged at this and relieved when they take the charges off that I won't remember that they had agreed to credit my account. I have never seen any company act this way. The customer service representative was no help and I am still awaiting a call back from a manager.
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Review
#380442 Review #380442 is a subjective opinion of poster.
Loss
$460

Comcast in Baltimore, Maryland - Refusal to terminate service/billing

I have been trying for 17 years to get Comcast to transfer my cable into my name after the death of my husband in 1995. Comcast continued to refuse so I finally took ALL of their equipment to the closest branch in Baltimore and asked that it be completely disconnected. They said fine and have since billed me for almost $500. They said I was not authorized to cancel the service, that my husband would have to come do it. They are refusing to help and just keep billing. I am not authorized to cancel my service, but am expected to pay for it?
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1 comment
Anonymous
#601412

Sounds like a perfect small claims court case to me. Bring in your husband's death certificate and copies of any letters you have sent to Comcast over the years; sue for the $500 plus whatever you have paid them that doesn't put the total over your local small-claims limit, then settle for the $500.

Review
#380016 Review #380016 is a subjective opinion of poster.
Loss
$500

Comcast in Petaluma, California - Horrible Customer Service

I had problems so I called customer service, after 25 minutes on hold I reached a live person who walked me through the process of checking my Comcast supplied modem. It was determined that I had a faulty modem. Went to local Comcast and picked up new combo modem router. For two days I had no Internet Service, no phone service but cable worked. Tech came out and fixed part of the problem but said he couldn't fix the modem unless I paid a $100 fee for the service. I refused and have called back on multiple occasions to resolve the problem to no avail. I have never had worse customer service anywhere. If you have a choice in providers choose any one but COMCAST!!!!
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1 comment
LadyScot
#601010

Have you changed your internet settings to coincide with the new router? For a tech to come out and adjust your settings you pay their fee or do it yourself. They get paid by their training and their time.

I know how to do it, and I would not drive my car and use my gas to come to your house and do it for you for free. Just because they are Comcast tech support does not mean they WORK for Comcast. They are independent contractors.

Turn off ALL your components, then check to make sure ALL connections are correct. Then turn on your computer FIRST, then the monitor, THEN the router/combo. Open your browser and see if your connection is restored. If not, post the brand and model of router here and I will help you since I do not have to drive or use my gas.

Review
#379913 Review #379913 is a subjective opinion of poster.
Loss
$500

Comcast in Baltimore, Maryland - Telephone not recieving in-coming call

On 1/18/2013 the Comcast triple play was installed in my home. Since the installation I have not been able to receive any incoming calls. On Monday, 1/15/2013, I called the technician who connected the service in my home. He told me he was off. So, I called him on Tuesday and left a message. I called him again on Wednesday. His telephone would not take any message. On Thursday I called the (410)427-9600 and talked with a technician who said he was going to check my line. After being placed on hold for nearly a half hour I hung up. On Friday I called the same number and spoke with another technician who checked the line, came back in a reasonable time, gave me a reference #CR310106696, and said a technician would be out in 24 to 48hrs. The bottom line is it Sunday January 27, 2013 and the problem has not been resolved. Both technicians had heavy accent. I could barely hear or understand them, and my wife is from another country. Yes I'm Pissed. I have had my telephone number for over twenty year and never experience a situation like this.After finding through my search this Comcast site it reads in its description "Comcast reviews and complaints" which doesn't make sense. Not paying attention to detail makes me wonder if I made an error in getting this triple play.
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#379425 Review #379425 is a subjective opinion of poster.

Comcast in Baltimore, Maryland - Terrible Customer Service and Pricing Schemes

I've been with Comcast as my internet service provider for over fifteen years. I now have their triple play package of services. They don't explain this, but the price goes up $20 a year each year you have the service. If you sign up with them as a new customer you actually pay $50-80 a month less than an existing customer. When I called to ask for the new customer rate, seeing how I have been a loyal customer for decades, I was denied anything near the new customer price for the same level of service. When I finally convinced her to give me last years rate she finally agreed. Then she reset my account which disconnected my modem. It took over an hour (25 minutes on hold waiting to talk to support) to fix this issue. She erased all my hardware information, which disconnected my service. So basically I get poor service, a more expensive price and a lot of hassle just to try and get a better price.
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Review
#379209 Review #379209 is a subjective opinion of poster.
Loss
$100
Tags
  • new customer

Comcast in Jacksonville, Florida - Some Representative Need More Traiing and a Better Attitude!

TO: 1701 John F. Kennedy Boulevard Philadelphia, PA 19103 ATT: Customer Support Management To Whom It May Concern: Normally I would not spend time on a communication like this, however I feel it is important to contact you regarding a recent experience I had with your Company that was at first extremely frustrating and concerning, and ultimately very satisfying. I would assume Comcast’s customer service standards are at a point where this letter will be taken seriously. My hope is that through the notations on my account you will have the ability to contact the two representatives I spoke with and provide additional training to the first and strong commendations to the second. On January 25th, 2013 I contacted customer service regarding a concern I had over increasing charges on my bill. My first call was made somewhere around 4:30 pm and lasted over an hour with a representative who gave me nothing but conflicting information until ultimately putting me on hold for 10 minutes while I waited for a supervisor. The second call was made just before 6:00 pm. This representative quickly and without hesitation assisted me, and within 10 minutes my concerns were settled. I do not remember her name but she is in Illinois. I was told by the first representative that the charges I was concerned about were due to 411 calls made in December. I explained to her that I had already gone online and reviewed my "placed call" going all the way back to October and I did not see any 411 calls. I also live by myself and I never use 411 instead of quickly and for free looking numbers up on the internet. However, there were 12 numbers dialed that were referenced as +999 5555088. At first she told me that this was not the 411 number I was being charged for dialing. I was not looking for a credit, yet an explanation. I explained that due to the fact that 1) based on what she was telling me, nowhere on my bill did it show these calls being made and 2) I was being asked to pay for a charge without a proper explanation and proof, I did not feel comfortable just accepting charges that not only I could not see, but also due to the misinformation she was giving me. During this call she made several conflicting statements which led to me not accepting these charges as she described them and kept us on the phone for way to long. These conflictions include: 1. At the beginning of our conversation I told her I saw 12 calls on December 24th, 2012 that I did not recognize as phone numbers looking like +999 5555088. Knowing that every other call going back to October looked like a standard phone number (***) *** ****, I asked her if this could be the 411 calls she was referring to and she said very specially "No these would not having anything to do with the charges you are questioning." I was at home by myself all night on Christmas Eve and am certain 411 was not dialed. Without any other evidence supporting the charges for 411 calls, I stayed on the phone hoping for an answer as to where I could go to actually confirm the charges instead of just being told to pay without proof. After about 45 minutes of not being able to provide this information, she told me her computer locked up and that the +999 5555088 number she initially told me had nothing to do with the charges "must be the 411 calls" and that there was nothing she could do. 2. I explained that I had no problem paying if I could be comfortable knowing that the charges were legitimate. However they were not on my bill and according to her the questionable numbers on my call log was not the cause of the charges. I asked her to please walk me through the website and where to go to see the charges she was seeing. She told me that the call log I was seeing was not the same one she was seeing. She also had no idea how to take me to the correct page on the website or was not properly trained to know how to perform this simple task. After at least 10 times trying to explain to her that what she was telling me to do was the same thing every time and was not working, she put me on hold for about 5 minutes. 3. One reason I was not comfortable with the charges was because of the conflicting information she constantly gave me. She explained that she saw 7 dialed calls to the +999 number on December 24th that cost $1.99 each; however I was looking at 12 of them on the 24th. When I questioned her as to how 7 charges of $1.99 added up to the $21.00 she said I was being charged (which was actually $19.90 according to the bill) she said "oh you have more of them on December 14th. She did not have an answer when I told her that according to what I was looking at there were only 3 calls made on December 14th and all were legitimate numbers. She did not even know the exact amount of the charges, she had no explanation as to why I was seeing more calls to the +999 number then she was seeing and had no idea as to why 7 $1.99 charges would add up to $21.00 as opposed to the $13.93 they do, other than to say there must be about $7.00 in taxes. She also had no idea why it is unreasonable to suggest the charges included a 50% tax rate. 4. At the beginning of our conversation she told me that it was impossible for her to tell me what number it was that was being searched through the 411 calls, just that she knows that 411 was dialed 7 times. However, after a long period of time she put me on hold. When she came back she told me that in fact the number being requested by 411 was a local Jacksonville number located close to my house. I did a quick search and found out that the number she gave me is assigned to an elderly couple down the street who I have never heard of. It was evident to me that she was just trying to tell me whatever she could to get me to drop my interest in verifying my charges and not interested at all in helping resolve the problem. 5. In an attempt to get off the phone and settle the matter I asked to have 411 blocked from now on, and if she could not give me any information verifying the charges I would like a credit for the $19.90 charge. I told her I knew she couldn’t take away the calls, but it was possible for her to credit my account so we could move forward. She told me there was nothing she could do and there was no way she could credit my account for anything. The most she could do was file an inquiry but I would still be responsible for paying the charges even without satisfactory evidence that they were legitimate. After a while on hold again, she came back and told me her computer was locked up and would not let her log on and that there was nothing more she could do for me except file an inquiry. Obviously with so much conflicting information and with absolutely no answers to any of my questions, I had turned from wanting to verify the charges and pay them, to not believing they were legit and wanting a credit. As a consumer it is concerning that this person seemed to care less about doing her job or she was simply not prepared at all to do it. My feelings are that it is both. After getting off the phone I simply could not believe that one of your representatives could be so incompetent. I decided to call back and see if anyone could confirm any of the information she was giving me. This representative could not have been more helpful and took care of me and my concerns without quickly and without hesitation. She was in Illinois and immediately explained to me: 1. The +999 55508 number is 411 and explained how the calls to 411 are routed through the system to local providers. Had the first representative just known this information we would have saved over an hour of frustration and confusion. 2. She explained to me the exact times the 411 calls were dialed late night around 1:30 a.m. and within seconds of each other. 3. Unlike the first representative, she logged in with me online and took me straight to the website page necessary for me to see the calls. Although I had been there before and was told by the first representative this +999 number was not what I was being charged for, the second representative made me more than comfortable that these were in fact legitimate charges. 4. Unlike the first representative that told me she saw 7 charges on the 24th and 1 on the 14th, without me saying a word the second representative quickly pulled up my call log and confirmed that she was seeing a total of 12 charges on the 24th, just as I had seen. 5. While notating my account, she offered to give me credit for the $19.90 charge due to the misinformation I had been given. This representative could not have been better and I would hire her in a heartbeat if I had the chance. She was more than professional and she knew her job inside and out. The first representative should at the very least be required to undergo some extensive training before being allowed to answer calls again. While I am still not convinced these calls were place, I appreciate the second representatives quick and sincere assistance. You are welcome if you wish to provide this letter to each of these representatives. Best Regards,
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Review
#379078 Review #379078 is a subjective opinion of poster.

Comcast SUCKS!

This has got to be the worst run company in the Universe!The biggest nightmare ever is to have to call 1-800-COMCAST.I have literally spent hours on the phone with them over the last few months and they still can't get my bill correct. Even trying to pay my monthly service on line is a nightmare. Wrong account information, incorrect address, *** PEOPLE, IGNORANT PEOPLE who "read" the canned apology screens over and over and still can't figure out how to fix anything.Getting service intitally was even worse. Wrong equipment sent three times, causing major billing problems that took hours/days to correct. Even the technician they sent to the house wasn't sure anything would work. He finally got it right, but, since then, it's constant calls to correct billing issues. On line live help? PLEASE! Canned responses, *** questions over and over, and support "techs" in either India or the Phillipines have NO CLUE what the *** they are doing or talking about. This Behemoth of a company has the absolute worst customer service in existence. I deal with them personally and business-wise. On either side, it is terrible, terrible, terrible. If I had a choice, I would never ever do business with them again. I can't fathom how they are acutally still in business other than the fact they monopolize a lot of regions and you have no other choices. They are understaffed, under-trained, and way under managed. Our Lewes, DE Comcast office staff are working behind Bullet-proof glass. NO JOKE! the place is locked down better than Fort Knox, and you can only talk to them via the glass and the auto-draws at their stations like a bank. The customers in line there are all IRATE due to problems with Comcast of one sort or another. If you want to feel what it's like to always be at your "wit's end" in dealing with complete buffoons try COMCAST. They will do it to you everytime. And, I mean EVERYTIME. "Xfinity" "Comcast" what ever they are calling themselves these days SUCK! Their stock (CMCSA-NASDAQ) is trading today at $39.66. Traders are telling their investors to buy. Comcast stock owners must have Direct TV or something because if you ever navigated your way through the voice prompts and finally got to speak to a "customer service rep" you would see why Toilet Paper is more valuable than Comcast Stock. If I ever win Powerball, I would never ever own anything to do with Comcast.I don't know who owns or runs this Giant Cess Pool, but, they must have their heads buried so far up where the sun doesn't shine a deaf/blind person would do a better job.
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Review
#378993 Review #378993 is a subjective opinion of poster.
Loss
$1

Comcast in Baltimore, Maryland - They take advantage of seniors, selling a package giving a price and term, then break their terms.

My sister, in her 70's, now passed away had sooo many lies told to her from comcast, never was able to get it resolved, felt threatened by them, was told different lies each time she call. They retaliated and removed some channels from her cable box , she over paid them, the bills were very confusing and if it went to their in house collections, the amount due suddenly increased. They mis applied her payments, lied to her and committed fraud by selling one special, then a few months later her bill doubled. They were rude to her on the phone, never resolved her issues and are very nasty. Each time she called, she spoke with another rep and was told another story....terrible abuse and are downright ***. Them seem to prey on seniors and take advantage of them. She did file a complaint with FCC, they did contact them, but they accepted a letter from comcast stating they resolved her issues....funny, she never got the call...so they not only lie to customers, but the government too.....sad!
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Review
#378891 Review #378891 is a subjective opinion of poster.
Loss
$4000