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Comcast review in Lawrenceville, Georgia: ***

Im a new customer with comcast and as of now i wish that i should went with att.Someone say they came on monday and no one never showed up,so i get a phoneca call saying someone will be there on march seven,and now they saying someone will there on Monday.Comcast is full of *** and ibwill never refer them to NO ONE.XOMCAST THIS IS A *** UP WAY TO START A NEW RELATIONS.My sister law ti me to call somebody else but u didnt listen,now i reget call comcast because i just move in and i cant watch the DUKE NORTH CARLIONA GAME ON SATURDAY.IF AND ONLY IF THEY CAN GIVE ME MY SERVICE I ASK FOR;I KNOW IM GIVING THEM THE FINGER REAL QUICK.
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Review
#390935 Review #390935 is a subjective opinion of poster.
Tags
  • Trigraph

Comcast phone customer service is the HORRIBLE, HORRIBLE, HORRIBLE

Comcast reps are the worst ever. They must get people that can speak & understand English. You think there getting your problem but 12 phone jockeys later I'm back at the start. 2 days trying to communicate is ridicules. After that it resulted in one of them enrolling me in a service program I had no intention to add. Different bill amount every month, i don't get it. Very frustrating. Sad, sad company. My 3 neighbors have switched to DISH, I think I'll be right behind them. Can't be any worse than getting bounced around in the Comcast phone jungle where no one can get you the answer so they pass you on to the next uninformed csr.
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Review
#390723 Review #390723 is a subjective opinion of poster.
Service
Comcast Bundle

Comcast review in Atlanta, Georgia: Service Failure

Unfortunately, we moved to a home that only has comcast on the entire street.After over a month for them to finally spend a day out here to get our service going; we did not receive the extra movie channels promised for the poor service, but the supposedly wireless that is so outstanding, absolutely stinks! We had a box go out, which was to be delivered; after a day later it was, but the cords delivered with the box, don't go with the box, or our TV. SO again, we still can't watch the tv.... Not happy at all!!!
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Review
#390688 Review #390688 is a subjective opinion of poster.

Comcast review in Eagan, Minnesota: No phone service after a week

Have been waiting for over a week for our phone service to get connected! Cancelled our Centurylink phone service. Comcast said they would disconnect Centurylink and connect the Comcast service and this would be a transparent transition. Yeah, right! We haven't had phone service for a week now. Every time we call, they say it'll be connected within 24 hours. Still waiting and waiting. Thank heavens we have cell phones. What lousy service. In addition, my husband made an appt for Monday morning, they never showed. When he called, they said there was no appt on the books. My husband wrote it down at the time the appt was made - he did not make a mistake. At the time they were supposed to be here, they were also going to train us on using the DVR as well as hooking up the phone. So instead of hooking our DVR's and giving us training, they shipped the DVR to us and told us to train ourselves! WOW. Maybe we should have stayed with Centurylink!!
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#390637 Review #390637 is a subjective opinion of poster.

Comcast review in Atlanta, Georgia: *** Service

I got a cable, internet, phone bundle through comcast. Too bad none of the *** works. I pay monthly for internet but my internet is constantly down. I have to reset the box everytime I want to go online and sometimes that doesn't even work. My telephne doesnt work either. It shows the person that I am calling them but when they pick up neither of us can hear anything. The cable works most of the time but the on demand almost never works. I have tried to have people come to the house to fix these things but either noone shows up or they dont fix anything. One time they sent someone who got in a cursing fight with the guard at the gate (because I live in a gated community) and then they just left. Supposedly they give you $20 off your bill everytime an appointment is messed up but their billing department is the only department that can do this and they have limited hours and noone ever picks up. I got a letter saying I will get free Showtime for three months due to all my complaining -- would have been nice if the showtime actually worked... Wish I could go somewhere else but my community has a contract with Comcast that they are the only provider we can use. Thank god I am moving soon. I may just cancel services anyway and go without-- Its not like anything works anyway.
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Review
#390498 Review #390498 is a subjective opinion of poster.
Loss
$450

Comcast review in Sacramento, California: Most imcompentent customer service I have ever see

Ordered Comcast Boost + 30mbs download speeds. Had to call them a week later to get them to actually flip the switch ot the new speed "oops I gues we overlooked it Sir". Called back a day later because was not getting close to 30 mbs. Fine. More like 19Mbs. Sat on phone for half hour why the rebooted etc. Told me to wait 24 hour. Fine. Still did not work. They sent me through same routine again. wait another 24 hours. Fine I am a patient guy. O.k. still did not work. 3rd time attemped to walk me through same B.S. After half hour of complaining they finally give me extended support #. I call extended support and they tell me that they will be charging me for this call. *** Comcast. CANCELLED! Hello, AT&T can you help with internet service?
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Review
#390349 Review #390349 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$60

Comcast is horrible!!!

I just have to say that comcast is the shitiest company on the face of the planet (yes worse than haliburton). To even attempt to speak to one of their jungle monkey representatives you need to jump through a million hoops. When was the last time you took a *** and why? Everytime you speak with a new csr, they all have different answers to the same question. There internet only works half of the time. The bills they send you never make sense and they always overcharge people. The things that they do and get away with are borderline illegal. I live in the city and there is no one else to choose from for internet service. talk about a monopoly and just plain not giving a ***!
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Review
#390061 Review #390061 is a subjective opinion of poster.
Service
Comcast Internet Service
Tags
  • Face

Elderly Parents harassed by Comcast/Southwest Credit for a bill that was not even theirs.

Comcast provides cable service to my summer home on Cape Cod. I contacted Comcast in September 2012 to place the service on a seasonal hold as I have done in prior years. I did not receive any notices of delinquency (bills were being sent to my vacant summer home) but I recently learned that my 84 year old elderly parents were receiving harassing calls from a collection agency claiming they had not paid their Comcast bill. This was extremely upsetting to them as you can imagine. In an effort to help them I learned that it was my bill that had not been paid because the requested service had not been initiated. The harassing calls were made by Southwest Credit of Carrolton, TX and I don't know how they were able to gain access to my parents unlisted telephone number and they don't even live in the same town where the Comcast service is provided. When I called Comcast to resolve this matter they were completely uncooperative and they made no effort to assume any blame or resolve the issue. They wanted me to pay the full cost of service provided to a house that has been empty since September. Even though I planned to resume service with Comcast in the spring they were not willing to make any concession for their mistakes or the harassment by their collection agency. Needless to say I'll be switching to a different cable company this summer.
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Review
#390042 Review #390042 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$500
Tags
  • Bill Clinton

Comcast review in West Palm Beach, Florida: Can't find their ***

I stopped my service and returned my equipment to the Lake Worth Office in West Palm Beach Office. They are notorious for being a poorly run office, based on my experience in the past. They have a drop off box for equipment, and I decided to use it. No receipt is given. Now they can not find the equipment and want to charge me. They have even sent me to collections. I have made several calls to comcast without resolution and they say its my problem. They are the worst and can't find their A_ _. I will never use them again.
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Review
#390023 Review #390023 is a subjective opinion of poster.

Update by user Mar 04, 2013

I couldn't believe it either but sure enough if you try to call my original number you will see that is in fact what happened. As of now I am on the phone with the call center supervisor because he is in dis-belief that this could happen. Good news is he said he would...

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1 comment
Jakiya
#617940

I couldn't believe it either but sure enough if you try to call my original number you will see that is in fact what happened. As of now I am on the phone with the call center supervisor because he is in dis-belief that this could happen. Good news is he said he would try to get my original phone number back today.

Review
#389947 Review #389947 is a subjective opinion of poster.
Service
Comcast Service Transfer
Loss
$1155