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Comcast Never Gave Me My Credit

When I signed up for service, Comcast told me they were only going to be charging me $29.95 a month plus fees and taxes. But when I finished, I found out I would be charged $39.95 instead. That was because my husband was talked into adding another $10 for faster internet. At that point, I couldn't do anything about it. So I accepted the extra charge. When I called to complain, about something else, then I was promised a free upgrade. I could not tell any difference in speed. When it is all said and done, they are charging me around $54. Something is just not right about this. When I signed up, I was told there would be no hook up charge since I would do the installation myself, but when I got my first bill, I found a 20 charge on it for installation. I called them and asked them what this was about. I was told that the representative never should have told me that, and she apologized. Then she told me that she would give me credit on a future bill. I never got it. When I called to find out why, I was told there wasn't any record for that conversation. With the monopolies, we are stuck with companies that stick it to their customers at every opportunity. I have been a loyal customer, off and on, and sent my residents to them, when I was an on-site manager, for many years. But, if I could find a decent ISP, that doesn't charge an arm and a leg and gives good service and is honest in their practices, I would leave Comcast in a heartbeat. Because of their extra charges, my bill has jumped from, around $45 to $54 to $59 a month. It may not seem like much, but when you are on a very low fixed income, like I am, it is a huge difference. Now they want to shut me off. They are quick to do that. I find it interesting that only one company has stood up for it's values, on here, and have actually helped their customers. Comcast has not, once, responded with wanting to help theirs. I was so excited when they finally came into our area, those many years ago, but no more. They have become greedy and don't care about their customers anymore. Does anyone know of an ISP that offers low prices for high speed internet that I can use for videos, social networking and emails for zip code 55420?
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Review
#383916 Review #383916 is a subjective opinion of poster.
Loss
$20
Tags
  • Electric charge

Comcast calls dead phone line to confirm appt.

I got in touch with Comcast 5 days ago because my phone/cable TV/internet service was down following a big storm. The first day they could come was today, between 3 and 5. The technician calls before coming to your house to be sure you're home. THE *** CALLED THE VERY PHONE LINE HE WAS COMING HERE TO FIX. Since the phone line doesn't work right now, I didn't get the call. So they cancelled the appointment. I found out because I was able to check my voicemail online, courtesy of my Verizon MiFi card. Now they are coming in 3 days to fix it.
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Review
#383744 Review #383744 is a subjective opinion of poster.
Tags
  • Call option

Comcast in Parker, Colorado - Gift Card

I was looking at getting cable from Comcast so I went online and a chat person popped up, so I talked with him FOREVER and he finally talked me into getting a Triple play bundle, because it came with a "$350" gift card I agreed. So finally 5 months later, I still haven't received my gift card. I wrote several emails with no response, tried calling a number for the promotions, always says they're closed. So I purposefully stopped paying my bill and of course they call me, so I asked them where my gift card was, he said it would be researched, so whatever. Well they called me today to say I would be getting a $200 gift card in 6-8 weeks. WTF? I said what happened to $350, she put me on hold, came back and said that gift card was only if you got my bundle and home security. That's not what the guy told me, Comcast tells you stuff to get you to get their seriously over priced bundles and then make up different rules and say now you're getting something different than what you we're suppose to. So SHADY!!
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4 comments
Anonymous
#1023576

You'll never get your gift card. It's a scam.

I was told I'd get a gift card of $200 and 8 months later today I find out it was never actually part of my contract. That's criminal deception. 4 months ago they told me I'd receive it in 45 days, still no card.

If you stay on the phone with them long enough and explain the legality of the deceiving agreement with them, they'll drop your service and waive your termination fee, because the deception voids the actual contract. I'll never use them again.

Anonymous
#820279

This is my problem as well!!! I'm so pissed off right now!

It was a $350 gift card now they're saying a $200 gift card it's been 6 months and I haven't received ***!! The deal was I had to keep my acct in good standing for 90 days. I left directv after 6 years of wonderful services all because comcast xfinity had a great promotion going on with the visa gift cards. I've called over 30 times (no joke) and every time I get a new bs reason why I haven't received it.

From I was late payments in my first 90 period (I should them kept receipts that I paid a week in advanced for the first 90 days) then they said oh we apologize we see it was just a misunderstanding you'll get it within 3-4 weeks. Once I didn't receive it I called back and they said that I never signed u for the promotion! After arguing and being transferred 4 times I got someone who said if I faxed in proof that I signed up for the gift card they'll send me one! I had kept my confirmation email and sent that as well as my installation papers with what package plus my promotional visa gift card listed on there.

They once again apologized and promised this time it was fixed and I'm getting my gift card sent out...... When I never received it I called back and they said it wasn't on there end but on the gift card company's end and gave me a number to call once I called them they said they have no information at all about me ever being eligible for the visa gift card and they simply send out the gift cards but do not deal with comcast issues. I called comcast back and after being transferred 3 times I got a lady saying that I never did a verbal "911" emergency agreement and so I have to do so and do the full 90 agreement over again and once I completed it I would recieve it 3-4 months from now!!!!! I called back to someone new coz this just isn't right?!?!?!

The guy just now informed me that the "911" emergency agreement has nothing to do with my account and nothing to do with my visa gift card!!!! No one well fix this issue and I'm getting lies and the runaround I'm do sick and tired of this!!!

I have since reviewed the promotional agreements and rules and I have done EVERYTHING correctly!!!! Comcast are a bunch of fakes and this promotion was a scam!!

Anonymous
#658495

This exact thing is happening to us. We were double billed for the first month (in error), we were told we only needed to submit payment for the correct amount.

Then we get a late notice, and tell us we didn't qualify for the promotion because we were late paying the first bill. The issue dragged on, and they came back and said we could either take the card (in another 1-2 months) or apply the amount to our account. We opted to have it apply to the account, and the customer service lady says,"Ok, you should see a $200 credit on your next statement"....WTF? The promotion was for $350 gift card.

Fed up with Comcast, and we've only been customer for a few months. Complete ***.

Anonymous
#611821

Happened to me as well. I was told that if I signed up for Triple Play I would get $250 - $300 visa gift card.

My account had to be in good standing for 3 months and then I would recieve it. After the 3 months I called and they said it is being processed. 6 months later called and they said I din't qualify for the gift card b/c I already was a Comcast customer, it was only for new customers. I explained the the customer service supervisor that I was told on several occasions I qualified.

He said that I was told wrong and couldn't even review the recorded call b/c of how the time has passed.

I did get a $100 credit but I told him I was not satisified.

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Review
#383709 Review #383709 is a subjective opinion of poster.

Comcast in Seattle, Washington - Billing extortion

I have been charged a total of 140 - 60 for a cable box that I returned and have a recipe and 80 for a modem that I tossed because the Comcast said,it was obsolete. I have verified from customer service that this equipment is obsolete but they demand return or payment. They will not accept the receipt number for the 60 charge a nd want me to "come into their office in person. " i Have been on hold for "Alex " for Total of 3 hours. I want to take them to small claims court or my credit is ruined.
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1 comment
Anonymous
#754059

I have the same thing happening to me now. Albuquerque nm

I was thinking of reporting extortion attempts to the authorities and then going to press.

Review
#383533 Review #383533 is a subjective opinion of poster.
Loss
$140
Tags
  • Economics terminology
  • Harshad number

Comcast in Sacramento, California - CHANNELS TAKEN AWAY

RE: Unauthorized Channels Acct: 8155600394266830 I have been a Comcast customer over the past couple of years and recently re-signed up as I moved into a new house in August 2012 in Sacramento, CA. When I signed up the Phone Rep put me on the Blast Channel and I specifically asked if I would get (CNN, TNT, TBS, MTV,SPIKE, A&E, ESPN) and the REP std these channels are included along with the other channels. The REP never advised me that in 6 months my bill would increase by $20 and I WAS NEVER Informed that these channels will not be authorized after 6 months. Last Friday on 2/8/13 I spent 2-3 Hours with multiple different reps and dealing with multiple different departments (Retention, Escalation, Cancellation dept ETC…). The first couple of reps std when I originally signed up the REP provided me with “FALSE INFORMATION” about what channels were included and to get my channels back I would have to upgrade. Another employee stated there was an “INTERNAL AUDIT” and I was never supposed to be getting these channels. Another rep stated that a letter was mailed out informing which channels would no longer be authorized which I never got. NONE of the reps were willing to help, understanding my situation and were just trying to up sell me into a new package. I was given wrong information from the first rep, had a $20 fee increase and Horrible customer service. IF that wasn’t enough beginning of January the modem Comcast provided me with went bad and I was out of internet for 2 weeks and had a tech come to the house to replace the Modem. If no resolution is made I will join other action suits I am seeing online and will post on Pissedconsumer.com as well as report to the Bad Business Bureau and Call Curtis so the news channel can conduct their own private investigation. I also requested a Supervisor call back and the rep std a supervisor will call me back on Friday which never occurred. When I asked to speak to a supervisor of another department the Rep std “WE DON’T HAVE ANY SUPERVISORS AVAILABLE TO TAKE YOUR PHONE CALL.” I am requesting a supervisor or upper management review my request and reply back in writing or by giving me a call.
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Review
#383360 Review #383360 is a subjective opinion of poster.

Comcast in Charleston, South Carolina - Trying to get a refund

Over a year ago, I turned in my business internet modem thinking that my service would also be discontinued. Wrong! Even though I was paying for residential internet service in my home where my office is located. Turns out my office was also being billed and paying for business services I was no longer receiving. When we devised our budget for 2013, my office manager and I realized we were being double billed. I was also being charged for the the modem I returned. I called Comcast about this and they told me I never signed their service disconnect form. No one ever told me I had to sign this form!!!!! After speaking with 6 different departments including "customer loyalty" (mind you I am still a residential customer because there is no other alternative where I live) I was given a reference number and told I would receive a call from Comcast within 24 hours regarding my complaint. Five days later, I had not received a call and was told that they couldn't issue a refund for $92 per month for the 12 months for which I received no service. This amounts to $1104. I wonder how many consumers are duped by their policy of requiring a signature on their form, while not informing the consumer of this requirement. Comcast takes advantage of their customers and yes, I'm pissed! It's plain wrong that they do not have to answer to any authority or laws.
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Review
#383326 Review #383326 is a subjective opinion of poster.
Loss
$1104

Comcast in Burlington, Massachusetts - Terrible customer service and no help

On February 10, 2013, I called comcast because I had received an error on my tv screen. The error read S0a00. I called once, got a gentleman named Josh who tested signal said strength was fine, and asked me to run all the wire checks. Now, I had already done this prior to calling and proceeded to ask for a manager to get some answers, and was hung up on. Called back again, the gentleman who barely spoke english ran through the same run of the mill prompt and said I could have a tech at my house by Tuesday. When asked for a credit and/or a manger to speak to was hung up on and remained scheduled for an appointment on Tuesday... it's sunday!Called again, got a terrible ghetto *** customer rep who when asked for a manager got nasty with me. I've done customer service for ten years, and asked calmly even due to the scheme I've been put through just prior. He put me on hold when asked for a manager times. By the third time, I'll admit... I lost my patience. And got a woman finally, who "called herself the manager." now I know how these level 1 supports work, mos likely it was the girl sitting to his direct left or right just to shut me up. She said she would bump me up to priority.Later I receied a phone call from an Indian woman who said everything was up and running. But I said no its not, she then siad oh there is an outage in area. I said really.... the surrounding individuals in the complex all have their cable on... she proceeded to test and said she would call back in a half hour.No call. I was on the phone again later that night and today (Monday). Nothing has been resolved. This is suuposed to be a reputable comany with service to back it up. I call shananigans.Get you *** together Comcast.
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Review
#383295 Review #383295 is a subjective opinion of poster.

Comcast in Snohomish, Washington - Im Pissed

I started service with Comcast when I first moved into my new house, approx. 2 years ago. My service sucked. When I first got service I had a very slow speed 1.5/.5, I never actually got near to that speed, then I upgraded to a little bit faster, approx. 25/5, again never got the speed I was promised, or any where close. I then upgraded to 50/25. Still the fastest I could get was around 40/9. The billing at comcast sucked even more then their service. In October of 2012 I had a package that was supposed to be $70 a month. then it was going to be $80 a month, then 99, then 104, then 130. By the middle of november the bill I got was $495. I called and cancelled service. I returned all equipment instantly, It took 2.5 months to cancel my service and with service cancelled they were still billing me monthly. I received my final bill which was aroung $570. I was able to get it down to 242.
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Review
#382381 Review #382381 is a subjective opinion of poster.
Loss
$300
Tags
  • The Bill

Comcast US Goverment Sponsored Monopoly

Comcast is ripping us all off. I pay $185.00 a month to get digital TV and Internet. What should this service cost? $50.00. This goverment sponsored monoply needs to be broken up just like Ma Bell, but they pay our Senators and Congress to look the other way. I have sent letters to my Senators and they just laugh me away. Boxer and Fienstien are puppets that Comcast shovels money to to keep their monoply in place. Over the last 10 years I caculate the excessive cost billed to me is $15,000. The Comcast Internet only operates at a fraction of the claimed speed. If you want digital service for your TV the upcharges and forced packages constitue and extravant expense. If you complain they offer you a package that may be cheaper for a short period of time, however you get locked into a much more expensive package costing you even more money. We are a country of SHEEP.
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Review
#382255 Review #382255 is a subjective opinion of poster.
Tags
  • Economics

Comcast in Macomb, Michigan - I was scamed

i started with $99.00 bundle i ended up with $311.00 bill i tried and tried nothing was done about it. Comcast is ripping people off and getting away with it. They are a monopoly in my city. There are no other options in my city. They lure you in with a 12 month service bundle and they jack up there rates right after that. They charge you to ship there equipment. If you don't want that, you have to go to their service center. There is a 2 hour wait. They dont show up on time for the service appointments.
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1 comment
LadyScot
#606259

Do you know how to read? Read your bill.

Review
#382184 Review #382184 is a subjective opinion of poster.
Loss
$2400