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Comcast in Pittsburgh, Pennsylvania - Terrible Offering!

Terrible pricing. I just called to COMPLETELY cancel my entire account, retention tried their best, but at the end of the day they CANNOT beast ON-DEMAND services through a wireless connection such as Vuduu, Netflix, Amazon, HBO2GO, etc. Comcast is going to die an very ugly death with the advent of these new services. I can go out and buy a Roku for $50 at Best Buy and get Internet 4G at home for $35 / month. The above mentioned services are cheap, why should I have to pay $185 / month when I can pay $75, with all the trimmings!?!?
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Review
#389508 Review #389508 is a subjective opinion of poster.
Loss
$950

Comcast in Saint Augustine, Florida - Ongoing Intermittent Service - Dropping Internet, Phones, TV

For the past 3 months, Comcast's Xfinity bundled services in our neighborhood have exhibited intermittent outages lasting from 5 minutes to as long as 6 hours. Not a very handsome package for $248 a month. Some outages impact only TV, or Internet, others impact more than 1 or all of them. The routine is all too familiar - call the 800 number, open a ticket, and wait for the technician to arrive a day or three later. When the tech does arrive, no problems found inside, problem with levels outside (it's always the "levels" for standard excuse - e.g., db settings are too low or high). Tech 1 must call for Super Tech 2 to come fix the problem Tech 2 may or may not stop by. Phone call from call center saying call cancelled and repair completed. Next day, repeat. Continue ad nauseum for 2 to 3 months. Some times, with enough vile threats, Super Tech level 3 shows up but nothing changes. Symptoms generally are: TV - digital tiling or checkboarding, audio out of sync with video. Phones - dead as a post Internet - also dead, or less than dial-up slow, mostly dead. This neighborhood is 13 years old and has problems like this since cable became available about 11 or 12 years ago. While Comcast is doing a better job managing it's call centers and setting firm arrival times, the quality of support in the field leaves much to be desired. I work from home, depending entirely on Internet and phone service so I see every outage in real time. I also see the slow downs as (1) kids arrive home from school, (2) parents arrive home from work, and (3) parents get back on after 8:00 p.m. In logging some of these outages, I noticed that a 10 minute outage occurs approximately every 2 hours for almost exactly 10 minutes. Just long enough to kill every connection to the work VPN. That cycle must be man made, either through testing or the actual source of the problem itself.
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Review
#388826 Review #388826 is a subjective opinion of poster.
Loss
$500
Tags
  • The Work
I started my Comcast service in Nov 2011, using my own Motorola modem purchased from BestBuy. I had internet only and was able to watch the free public TV channels. In March 2012 I moved to a new address and had internet using the same modem and also watched free...
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Review
#388753 Review #388753 is a subjective opinion of poster.
Loss
$50
Tags
  • High-definition television

Comcast in Orem, Utah - Bait and switch

Comcast rep came to university campus and promised 12 month no rate increase deal for internet and very very basic cable for $40 per month with free connection.when installer came, there was a fee for "switching it on" and a fee for the box install. then bill was $5 per month for first six months. I sucked it up cuz that was still a pretty good rate. then, without warning, the price jumped another $20 per month. I called number on bill and they said the deal was only for 6 months and that even this new $76 per month rare was discounted $20 from what it will rise to in 6 more months (as if he's giving me a deal). He too refused to do anything to reduce rate, even though I said I would go to another provider. total scam!!!
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Review
#388458 Review #388458 is a subjective opinion of poster.
Loss
$230

Comcast in Brandon, Mississippi - Unable to change service

I have been a comcast customer for the last 8 years. I am trying to downgrade my service but the only way to do that is to call customer service. However, the customer service recurrently puts me in a long wait after which they try to hassle me into adding more services to my account. When I say no, they say they need to transfer me to another agent for the downgrade request after which either the call gets dropped or I am put into a limit-less wait. This is unacceptable and I see no way of even canceling my service!
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1 comment
Anonymous
#613625

This exact same thing has been happening to me for months! :(

Review
#387390 Review #387390 is a subjective opinion of poster.
Loss
$1000
Tags
  • Economics terminology

Comcast in Tallahassee, Florida - Lies, Lies, Lies

Comcast is the worst company I have ever had to deal with! When we first got our service, my husband requested to get out cable box through the mail at our new place. We waited for a week after it was suppose to arrive, only for them to tell us we had to go to the store (across town, 30 minutes) and wait in line (45 minutes) to get it. After coming home with our box, we found out that it wouldn't work. So we had to repeat that process again. When we got our first bill, they charged us for the 2 weeks that we didn't have cable. Of course we had to wait on the phone for 30 minutes just to get that taken off our bill. Since then, we've had charges on our bill each month that weren't suppose to be there, therefore, having to call in each month and have them take the charges off. This is ridiculous that they can't get the bill correct. On top of that, which *** me off the most, every time I called to correct my bill, I asked the representative when we would get our deposit of $100 back. 3 DIFFERENT employees told me that I would at the 6 month mark. And what do you expect.. It's the 6 month mark and they are now telling me that it's at the year mark when I will get my deposit back. IDIOTS! No one can get on the same page. WORST decision of my life to go with Comcast! Please DON'T DO IT!
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Review
#387326 Review #387326 is a subjective opinion of poster.
Loss
$100

Comcast in Butler, Pennsylvania - Mr.

Comcast continues to amaze me on how bad their service can get. Today I called concerning a incorrect charge on my recent bill and got some off-shore idot who could hardly speak english, I asked for a supervisor or a agent in the US only to be told she cannot do that. We continue to pay huge cable bills in Michigan because Comcast is the only game in town and they continue to the worst cable provider there is, UNREAL!!! TOO bad the politicans are paid off by their lobbyist, shame on Comcast. They should be voted the "THE WORST CABLE COMPANY IN THE USA:. TRying to talk to some third world person who can hardly speak English is no way to provide good customer service.
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Review
#387039 Review #387039 is a subjective opinion of poster.

Comcast - Immoral, if not criminal

My daughter, who is public school teacher, received her bill this week and was told a promotional price had ended. That is understandable but was is not understandable is she no longer had MSNBC or Bravo - two statio s owned by Comcast. To get those channels she would have to pay extra. That's insane, they are basic channels with . Comcast will use any deceptive practice to up-sell. Just think, Comcast wants more money from their subscribers to watch stations they own but will run their competitors channels. They lose out on viewers and their advertisers lose eyes on the ads they purchase. Because of this insanity Comcast will soon lose another subscriber. Luckily my daughter's town offers broadband service for $16/month. Comcast's actions seem immoral, if not criminal.
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Review
#386910 Review #386910 is a subjective opinion of poster.

Comcast in Sacramento, California - Hidden rip off!

Comcast customer service - 2 1/2 hours on the phone with 4 different customer service "experts" in Costa Rica. Terrible connections and nothing fixed. One service rep offered to elevate my question to the next level of technical support for $14+. I refused. What did I do? I called Comcast sales line and told the person I needed a business account with six lines, six email accounts and a couple dedicated FAX numbers. But, I explained, I am having trouble with my personal account and don't want the new account until my personal stuff is fixed and my confidence is restored. Guess what? They got a technician (American speaking) on the phone in about a minute, and he walked me through the "fix" in a couple minutes. He was great. Brilliant marketing Comcast! Apply a customer service charge of $14+ for Tier 2 technical support and then hire a bunch of poor-speaking, badly-trained customer service "techs" in a third world country to "provide" the first tier service, almost guaranteeing failure. Comcast, did I catch you in a policy designed to rip off the public? I'm going to teach the world how to beat this unacceptable practice.
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Review
#386775 Review #386775 is a subjective opinion of poster.
Loss
$300

Comcast is a criminal monopoly

I have Xfinity internet/phone and it failed repeatedly. Calling Comcast, I got people in foreign countries who had no idea how to speak English or help me. I had to track down Comcast corporate and they at first seemed helpful. But they kept sending people to my home without my permission or knowledge. They trespassed and left a mess in my yard. They did not fix the problems all the way, and then they lied about the dates of the problems, so they could offer me a pathetically low credit for all the trouble they caused me. They are corrupt and a monopoly. Do not trust them. Comcast is a criminal organization, greedy and lying.
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2 comments
Anonymous
#1167828

Comcast is the most unethical company I've ever dealt with.

Anonymous
#1021029

I know exactly how you feel. Comcast is unfortunately heavily tied to the IRS/Democratic scandals used against Americans and what Comcast does to 'boost Internet speeds at no cost to the subscriber' is illegally wire tap or connect or sabotage competitive isp devices and uses electronic harassment to 'punish' former customers or non-Comcast internet customers for what the mafia calls 'defecting' or 'ratting' them out or breaking away.

As a one time Comcast customer I will not be happy until this mafia run criminal organization is absolutely out of business permanently shut down and all their proceeds given back to the victims of Comcast, that is non-negotiable.

What Comcast and other democratic crime organizations do is give their organization a new name or use a branch of their organization to launder the money they have scammed out of people to in an effort to keep money they basically stole through fraudulent and corrupt business practices and such a class action lawsuit should be treated as nothing less than a very malicious and deliberate war crime of espionage and sabotage against the American people and as I've said before I will not be happy until every cent Concast (*** as in fraudulent: Comcast) has ever made is given back and until Comcast/xfinity is shut down completely and all those involved in this criminal organization are in prison for the rest of their lives working to pay back their victims.

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Review
#386611 Review #386611 is a subjective opinion of poster.
Loss
$200