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The customer is never right with Comcast

I can hardly express in words how frustrated I am with Comcast. They didn't show for the first appt (4 hour window) and took no responsibility when I called to ask where the installer was. If you can even get thru to someone on the phone, it's never anyone who has any level of authority much less intelligence, customer orientation or empathy. Finally set up new appt. Take time off from work, and guess what? No show. I call and the computer tells me he's running 3 hours late. No courtesy call, of course. At least, their consistent. Well, he's here, and on top of the $90 Internet install, he's telling me it's another $50 for wifi, which the original scheduler neglected to share. What a monopoly. What a horrible experience!
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1 comment
Anonymous
#624118

Fortunately, with a little know-how or competent googling, you can set up your own wi-fi. If you need help, please feel free to contact me. Comcast is terrible.

foxzer0@yahoo.com

Review
#392764 Review #392764 is a subjective opinion of poster.

I hate Comcast

I had Comcast internet service for 1 month before i moved to my new place and requested the service to be installed in my new place. I add cable to it as well. I called on Feb.28 and next day I received the cable boxes but i had no conection for the cable nor internet. I called Comcast and the next available visit they had would be for Thursday march 7th. The technitian came to my bulding, called me from his cell phone asking what kind of service I requested, I explained it was for internet and cable and he aswered me: My paper work shows troubleshooting for internet, so I cannot help you. He hung up the phone and I tryed to reach him back without success. I called Comcast and explained all that and they didn't really cared. They scheduled another visit for Sunday March 10th. For my surprise, a technitian arrived saying that the requested he had was just to conect internet, he showed me his paper work and indeed it didn't say anything about cable. Really??? I was more than pissed! I called Comcast AGAIN and explained the situation, they apologized saying that a technitian would come to my house today, march 14th to install the cable. I dont even have to finish the sentence, tright? Of course, NOBODY showed up! I called Comcast AGAIN and i had another nice surprise: I had no visit scheduled!!! They never scheduled a visit for a technitian to come and stall my cable. After being 48 minutes on the ohone with Comcast (note that Im at work, i cannot be on the phone, im in risk of getting called off) they scheduled another visit for next Tuesday March 19th. Now lrts wait and see... if nobody comes again, then I'll cancel this S%^&$@ service and I'll sue Comcast. I have all the calls recorded. I'm just waiting to see my bill... im wondering if they will have the guts to charge me for a service they never provided! Im very disapointed with Comcast, very very very much!
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1 comment
Anonymous
#624666

They are the worst! Their customer service tech hung up the phone on me cause I requested to speak with a supervisor to help me with the sudden interruption of Internet for no reason! I am switching to Verizon today.

Review
#392754 Review #392754 is a subjective opinion of poster.
Tags
  • Instant messaging

Fraudulent Promotion offered by Comcast

Two weeks ago I signed up for this Economy Plus comcast internet service online for $14.99/month first year. This promotion was mailed to my house, and on the homepage of Comcast. Process went smooth. The bill at the end stated $39.99 but it also said that the bill could be not up to date or may not be accurate. Turns out I was charged that amount every month. I called them twice, and used "Live Chat" once. All the billing department said was "oh, I don't see the promotion, sir. And I don't see the promotion." The Live Chat told me to wait 3-5 business days, and never replied me after that. I specifically told them email+phone call. No Emails, no phone calls. I was later told they left me a voice mail at noon the 6th business day, while I was calling their customer service agagin. The voice mail was never caught by my phone. The customer service rep, both times, denied the existance of the promotion. The Live Chat personal also expressed that they didn't know such a thing, when the ad was easy to find on their website as of today at http://wwwb.comcast.com/internet-service.html, same site I signed up for internet, having recently switched from AT&T. As an honest business, please don't deny your ads and promotions, and consider provide a functional department of customer service.
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Review
#392750 Review #392750 is a subjective opinion of poster.
Loss
$300
Tags
  • Economics
  • Call option

Comcast Turned Off My Phone For No Reason

This is simply an ENORMOUS complaint about all aspects of Comcast and its so-called “customer service”. Last week, my phone service mysteriously went out. After two calls taking about 30 minutes each, the service rep and I tried to reset the service with the router and modem. Nothing worked so a technician was scheduled. The rep was so embarrassed by the fact that no appointments were available until the following week so she “escalated” the call and said someone would hopefully be calling me from “dispatch” to schedule an appointment the next day. (This was also done because my 88 year old mother lives with me and relies on the Life Alert system that works through the phone system to call for help when I am not home). The next morning, since I had not received a call and I was concerned about my mother, I called again and spent another 30 minutes plus call getting someone in the Phillipines, who clearly could not help me. I called again and finally reached someone in the US who basically said the same thing as the rep the night before. I would be hopefully receiving a call from a tech or dispatch to schedule something that day. Well, later that day, when I returned home I found out that a tech had come by (please note there was NO PHONE CALL) and that he had tried to turn the phone on but had found out that the phone had been turned off due to non-payment. Hmmmm. I had paid my bill and my internet and cable were still on. What was going on? Of course, the next morning I called again, for another 30 min plus phone call just to get someone (a so-called “supervisor”) who can actually do something. I was told that my phone service had just been turned off by Comcast. Yes, the number that I have had for about 5 years is now gone and, please understand, that it has taken 4 days just for Comcast to figure this out!!!!! Whew. So, they gave me a temporary phone number and told me they would be getting my old number back. Someone came out Friday to get the temporary phone number working. The supervisor I was working with, David Wright, said he would call Saturday to make sure the phone was on and meanwhile he would work on getting my phone number back. (Again, a tech showed up with no phone call even when I was again told I would get a phone call first). Well, come Monday I hadn’t heard anything so I called David, repeatedly. Left message after message until finally, on Thursday, (10 days after my phone had been turned off BY COMCAST) I just gave up and called the 800 number again to go through the horrible experience of starting all over again to get someone who would actually help. So, 30 plus minutes after calling I get another “supervisor,” Marty Hernandez. She is apparently, turned off by my frustration and leaves me on hold for 15 minutes or more at a time while she “escalates” my problem and tries to get my phone number back. Yes, my phone call with Marty Hernandez was over an hour long while she offered absolutely no empathy and treated me like dirt. In fact, Marty Hernandez treated me so badly that she inspired me to take even more time out of my life to sit down, write this letter and distribute it. No one else in this drama treated me so badly and motivated me this much. Also, she told me that, apparently, David Wright never did anything to get my number back? This is very disheartening as he was the only person in all this who acted like he cared and made me feel like I was more than a pain in the rear. I truly thought he would be the one to fix my problem. What a huge disappointment. I would work harder at editing this but I’ve already wasted literally hours of my time fixing a problem that Comcast caused. I want to know how Comcast plans to keep my business with customer service that is a complete disaster. I want to know what Comcast is going to do for me to make up for my frustration, lost phone service and lost time. They made a huge mistake then treated me like dirt. What’s that all about? So, I wonder what will happen next? Will Marty Hernandez actually give me my phone number back? Will she actually call me back? Hmmmmmmm. Who knows? Not I!
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Review
#392721 Review #392721 is a subjective opinion of poster.

Comcast in Country Homes, Washington - Horrible service

Paid my bill over phone service. Shortly after my cable was disconnected. Called for support and was told there was nothing they could do that I would have to visit their business office to get it restored. If you have another option for television and Internet service do yourself a favor and choose their competition. Worst company I have ever dealt with. First thing I do is to visit their business office to return their equipment. What do they care I'm just one customer. Guess I'll see what Centrylink has to offer. One of these days these huge companies will wake up and no one will want to do business with them. I guess at that point they will miraculously come up with a way to actually provide a service customers can count on.
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Review
#392666 Review #392666 is a subjective opinion of poster.
Loss
$250

Comcast customer service sucks

Call at 7 cable out. Tell you they will send signal but wait a hour before you call back (BS!) Call at 8 told high volume of calls and disconnects you. Call at 8:30 on hold again forever then says transfering you to a agent rings then disconnects which happens twice. Now it is 9:00 and finally after holding 15 minutes I am told need a new box go pick it up myself or wait till Saturday at 5PM to get a service person. With a 11 year old and elderly mother who is home all day that is what I want to do wait till Saturday. Ask to speak to a supervisor as I have been a customer for 9 years you would think they could do better. Oh yeah did I mention after holding another 10 minutes for a Supervisor I was disconnected. Comcast customer service sucks and gets a big fat F for service. Glad I didn't switch my internet over to them1
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1 comment
Anonymous
#723603

RECENT COMMUNICATION WITH COMCAST

I originally contacted your service on September 27, 2012

I moved to a new residence in XXXXX on September 1, 2013

I placed a disconnect/reconnect order, scheduled for September 3rd, 2013. I was told to bring my "triple play" hardware with me, as all that is required is a quick reconnect.

What was supposed to be a 10 minute exercise ended up taking two hours.

The result:

A "new" converter was installed, done at the discretion of the installer This deviated from my understanding about what was to occur.

The old equipment was left behind......... I started getting dunning calls about the equipment.

The telephone service installation service was never completed (still no phone service, on September 30th)

On September 10, On demand and DVR service became unavailable. We called, stayed on hold and was told that the Xfinity platform had crashed but was "coming back up" Press the green button for 10 seconds and it should work"

On September 14, None of the events I had setup for recording actually recorded. We called, stayed on hold and was told that the Xfinity platform had crashed but was' coming back up" Press the green button for 10 seconds and it should work" Are they reading from a script?

On September 19, again none of the events I had setup for recording actually recorded. I called, stayed on hold (for TWO HOURS) and was told that the Xfinity platform had crashed but was' coming back up" Press the green button for 10 seconds and it should work". IT DID NOT

On September 21, same thing, (no recording or playback, a two hour thirty minute hold time)

Calls to your billing group have been useless, no satisfaction.

For the $2900 or so I have paid you over the last 12 months, something has to change.

I need a -phone call, from the regional manager of the Massachusetts region.

I want the installation cost completely refunded to me.

I want a conveniently scheduled time for a Comcast employee (not a sub) to come to my home and complete the installation.

Unless I hear from the regional manager mentioned above, by phone, no later than Wednesday, October 2nd., i will make other arrangements and buy my service from one of your competitors.

I'm at the end of my patience and am hoping someone within your organization cared enough about my business to react to my request.

Frank Costello

Review
#392618 Review #392618 is a subjective opinion of poster.
Loss
$100
Tags
  • Economics terminology

Comcast in Gaithersburg, Maryland - Idiots

Comcast has gotten too big. Lousy internet connection. Rates keep going up for bad service. Went to the the retail outlet to submit letter to allow me on the account. Doesn't work when I get online. Go to get the name changed on the account and I was told I didn't need any additional paperwork, another wasted trip. I need more paperwork. They want me to bring the divorce papers, name change, death certificate, etc. They suck. Switching ASAP to Direct TV but I hear they have signal issues. Antenna signal got fuzzy and lost reception in Ocean City during heavy wind.
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Review
#392555 Review #392555 is a subjective opinion of poster.
Tags
  • Retailing

Comcast in West Palm Beach, Florida - Worst customer service ever

In brief: -I bought a modem that was included in a list provided by Comcast with approved modems. Result: That modem was not the right one, technician end up installing one from them and I had to pay the monthly fee -One day after the internet was connected it stop working -Report made by phone and an appointment was agree in 5 days. Technician never show up, what is worst, when I call it was as if I have never made any appointment at all. - I want to cancel the service and get my money back. Here I am in a rolling coster. More or less 10 phone calls with a waiting time of 15 minutes each with no results. Each time you call is like starting again. -After much effort I was promise a total refund and a confirmation email -The check never arrive, neither the confirmation email. I am very tired and frustrated. I stop. -Two months later instead of a check I got a BILL, yes a bill. For 50 bucks!! in addition of what I already payed they want extra 50? Its crazy, really crazy. -I call and they gave me a deal, I don't have to pay the extra 50, Ohh! thank you Comcast, and they don't give me my initial payment back !! Ohh so generous: Thank you COMCAST!! My advise: Look who is giving media service for years, look in the streets and see what company are the vans you see. There is only one service that is worth your money and is not Comcast. Good Luck.
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Review
#392315 Review #392315 is a subjective opinion of poster.
Loss
$200
Tags
  • Economics terminology

Comcast in Revere, Massachusetts - Charged for service call when customer svs could not diagnose

Called Customer service 3 times in one day to state TV had issues with black bars. First customer service said it was trouble on the line and would be fixed. Then I called a second time and they troubleshooted it and could not fix it. Third time they did same troubleshooting and said a Tech had to come out to replace the cable box. The tech came out and said I did not need a cable box and pressed something and said it's fixed but I would not be charged the service call. NOW I get a bill for 34.00 for the service call and call customer service and they said that the charge goes thru because the Tech never stated that he would not charge me. Manager returns call and said Too bad, charge stays.
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Review
#392032 Review #392032 is a subjective opinion of poster.
Loss
$34

Comcast in Atlanta, Georgia - Rep lied about services then they wanna charge $6000 to cancel

In summer 2012, a Comcast representative came in to sell us their services. At the time, we were happy with our services for phone and internet but they were expensive. He came in and said that he could provide all of the same services for less money. I provided him a list of services, which included domain and web hosting and fax to email. He also stated that I could cancel at any time. The first two times a tech came out to do the install, he could not do so due to some type of coordination problems. Finally, on January 11, 2013 the services were installed. However, the website services and fax to email that he promised were not compatible with the Comcast system. I called to have the services cancelled today, and was told that the contract I signed had a lot of info that differed from what this Representative told me. We were lied to by our rep. There was a "36 month term" scribbled in the lower corner of the contract. They want us to pay over $6000 to cancel when they could not even provide us with the services the guy promised.
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Review
#391963 Review #391963 is a subjective opinion of poster.
Loss
$7000
Tags
  • Economics
  • John Cusack