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Comcast cable suxpigwang

Ok. I ordered service a while back, installation done wrong, never got my wireless box and now they are screwing up my credit because they have turned me in to a collection account despite my multiple feeble attempts to get thru to a person to help resolve the issues. A supervisor was supposed to call me back each time and never did and now my credit score has dropped just low enough that i cant buy the house i needed to be able to move myself and my kids into all because they are trying to collect money they dont deserve. I hate them. I hateeverything about those fat rich nut sacs who dont care enuf to just fix their mistakes.
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ID
#302583 Review #302583 is a subjective opinion of poster.
Location
Suffolk, Virginia
Service
Comcast Installation

Comcast - Maybe I'm unreasonable

Below is a transcipt from my online chat with a Comcast agent. Edited to remove my address and email. Am I being unreasonable? CHAT ID: FABFFB1B-XXX7-48BE-90F2-1A6FDC76A00D Problem: Need my online id and password John Michael > Hello Jason, Thank you for contacting Comcast Live Chat Support. My name is John Michael. Please give me one moment to review your information. Jason > My Issue: Need my online id and password John Michael > Jason, I apologize for any inconvenience this may have cause you. Rest assured I will do everything here on my end to help you log in to your account. John Michael > I understand that you are having problem with your password which prevents you from logging in to your account. Is that correct? Jason > yes John Michael > Jason, I can understand that it can be difficult to remember logins and passwords. With Comcast, we allow you to manage all your accounts with just one login and password, so let me take care of this for you right now. John Michael > By the end of this chat I am sure we will have resolved this issue together to your satisfaction. John Michael > What username are you using to access your account? Jason > xxxxxx@gmail John Michael > Thank you for providing the information. For security and verification, can you please provide the account number. John Michael > Jason, are you still there? I am still here to help you and provide you support with your Comcast Services. Jason > i don't have the account number John Michael > Jason we need the account number in order to pull up your account. Jason > well i guess i will not be able to log into my account and pay my bill. It's already past due because I haven't had time to deal with this. What can I do? John Michael > You can actually give us a call and process the password reset over the phone. Then you can try logging in and process the payment on line free of charge. John Michael > You may give us a call at 1-800-934-6489 Jason > That's why i havnt dealt with this already. I takes half an hour on the phone every time i call, and I still will not know the account number that they need. The website suggests this chat so thats what i did. Now i've wasted 15 min for nothing. This is typical of everytime i deal with comcast. Im tempted to just cancel my account and go with Dish, i hear they have much better service. Why cant i just reset my username and password online like every other service Jason > I dont have my account number because i dont get paper bills. John Michael > Jason, we cannot locate your account here on my end. John Michael > Jason, what comcast services do you currently have? Jason > Really!! I have service at removed my address Jason > CATV only John Michael > Then we can register a comcast ID for you. Can you please provide an active email where you can send a link so that you can register a comcast ID together with your complete name and drivers license number. John Michael > Jason, are you still there? I am still here to help you and provide you support with your Comcast Services. Jason > Im here, looking back through my emails comcast Jason > emails from comcast John Michael > Jason can you please provide an active email together with your complete name and drivers license so that we can send a link in order for you to register a comcast ID. Then log in and pay your bill. Jason > i found my original activation email from comcast where i already went through all this Jason > Unfortunatly it does not have my username/password John Michael > That is why you will need to register a comcast ID. John Michael > Can you please provide the information, above. Jason > xxxxx@gmail is my valid email address i am already using with comcast Jason > i dont have my drivers license, why do you need it? John Michael > Its for security and verification. Jason > im already registered John Michael > I already have it with me. Can you please provdie your complete name together with your drivers license for security and verification. Jason > If you have it, why did you say you can't find my account? why did you ask me to re-reigister? Jason > Do you think im an imposter who goes around paying other peoples bills? John Michael > I just found your account. The email is already deactivated. We need to register a comcast Id and you need to verify security information. Drivers license is the security verification. John Michael > Jason, I will see if you may be able to log in to your account with your comcast ID. I will reset the password however you need to verify security information. Jason > why is my email deactivated? im still getting emails from comcast Jason > bottom line is I don't have my drivers license, im sitting in my office and dont need it with me, i dont have it memorized John Michael > Then we cannot make any changes on the account since there are no security information verified. I *** you understand that it is for the security of the account. Jason > i dont want to make changes, i just want to use the email i already have registered with comcast, to pay my bill, why is this so hard? can you at least send me my account number so i can go hang on the phone the phone for half an hour or more to try and pay my bill John Michael > Jason, I cannot provide any information regarding the account since you are unable to verify security information. Jason > Really!! so the only way i can access my account is with the Comcast account number or my drivers license? I've never seen the account number, and cable TV has NOTHING to do with driving a car. What if i was an old person who didn't drive? John Michael > I completely understand where you are coming from. However we need to verify security information. John Michael > Jason, are you still there? I am still here to help you and provide you support with your Comcast Services. Jason > Im looking now at 788 bad reviews at http://comcast.pissedconsumer.com/ (where I intend to post a transcript of this conversation.) This is unbelievable!! With every other online service I use (including banks, utilites, etc) i can do what i'm asking you to do with a click of a single 'forgot password' button. John Michael > I completely understand where you are coming from. I hope you understand that you need to verify security information so that we can reset the password and provide you a temporary password so that you can log in and process the payment. However, if you are not able to verify security information, we cannot process the reset. Jason > Im telling you now. If we cant get this resolved, and I have to take the bus back to my apartment to get my DRIVERS LICENSE to resolve my CABLE BILL, then I WILL be CANCELLING within the next couple of moths (sooner if i can get Netflix connected to the TV) John Michael > I really do apologize for the inconvenience. However its just for security and verification. You can chat back with us when you already have the information. We are open 24 hours everyday. John Michael > Jason, are you still there? I am still here to help you and provide you support with your Comcast Services. Jason > So be it. Good day John Michael. Thanks you for your patience. I will be cancelling as soon as I have an alternative in place, and this transcript will accompany my complaint when i cancel. I will also be posting this transcript everywhere i can online, Facebook, the above mentioned site, consumeraffairs.com, my personal blogs, etc.... John Michael > I do apologize for the inconvenience. Jason > it looks like my bill will go unpaid, so i may not need to worry about cancelling....
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2 comments
Anonymous
#444426

Who leaves their house without their id. And as pat said they must be able to verify your id to release info in accordance with privacy laws!! Also by the way old people who do not drive still have id cards!!

Anonymous
#444410

Federal law prohibits companys from giving this info away over internet with out expanded security info.

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ID
#302358 Review #302358 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Service
Comcast Tv Service

Comcast horrific "customer service"

We have been a long time Comcast customer and had their bundle service. Besides never getting our info right and losing a payment, we were besically satisfied. That is, until we decided to kill our cable and home phone. However, we wanted to keep the internet service because they did have a fast speed and they were running a special. These *** told us that their "special" was for new Comcast customers only (way to screw your EXISTING customers, Comcast!) and that we would be charged $69.99 for internet service (the special was for $19.99!). We also asked them to just leave the basic channels so we could at least watch a few network shows. These idiots disconnected everything (I'm sure on purpose). We contacted the local service center and the guy was pretty nice and told us a few options and to call the 800 number again and explain what he told us. The ***, Gene (real name, I'm sure), told us that the deal the local guy mentioned had "just expired" and was no longer available. After ripping him a new one and demanding to speak to a supervisor he went away for 5 minutes, came back and told us we could get the deal. Then this *** continued to ask if we wanted to add HBO!! Are you kidding me? My 8-year-old has better common sense than this ***. All I have to say is Comcast has the WORST customer service department I have ever had the misfortune of speaking with. Brutal.
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ID
#302328 Review #302328 is a subjective opinion of poster.
Location
Charlotte, North Carolina

Local Comcast station cut of the end of a show to have a commercial

Miami Fl Comcast channel 387 was showing a Dominick Dunn show and at the very end of the show, cut it of with a commercial (sponsored by ComCast) about North Miami's government. I was livid. This has happened before. Customers who are "locked into services from ComCast" have no recourse but to put up with this, but as a consumer who uses all of Comcast's services (computer, phone, TV, etc. I find this type of behavior inexcusable. The powers that be at ComCast should be made aware of this problem and get it corrected or they will soon lose a customer.
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ID
#302172 Review #302172 is a subjective opinion of poster.
Location
Miami, Florida
We have a time-share in the Sarasota area in Florida. This past fall management of some 40 units were told that they had to convert to DTA boxes as mandated by FCC in order to convert the digital signal to an analog signal. Our option was to install two DTA boxes in...
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8 comments
Anonymous
#1241747

Maybe you and the rest of the home owners should be involved in the decision making when it involves a large community set up like that. If the community approved it you are at the communities mercy not Comcast.

Functionality of cable company equipment is explained during the sales and installation process. And if you are not sure ask. The worst question in the world it the one you don't ask. Furthermore, your lineup is custom to some degree.

Again this goes back to who voted to have the system installed and they should have made you aware.

As it appears I side with your frustration, but this is the community managements fault. They did not do their duties with including the residents.

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ID
#300264 Review #300264 is a subjective opinion of poster.
Location
Longboat Key, Florida
Service
Comcast Tv Service

Comcast FORCES digital and makes us pay more $$$$$

I read in the local paper and received Comcast mailing noticces that ALLL customers in my area were being required to switch to digital cable. If we did not do so by March 6th, we would not longer have cable service. I contacted Comcast and they told me they could mail out the necessary equipment for free. They also said installation was easy and I could do it myself and call for assistance. The equipment arrived 2 days later. I have 5 TVs but Comcast only sent 2 boxes. When I called, they said there is a maximum of 3 FREE boxes per house, but I would rent the other two for $20 per month ($240 per year on top of the high rates they already charge). I was livid! I installed the boxes myself and it was simple except, once installed NONE OF THE BOXES WORKED! I called the number on the screen and was connected with an Agent in foreign country. The Agent's accent was terrible and I have an awful time understanding him. After asking me a series of repetitive questions, he explained that he could not help and escatalated me to a "Level 2" support. Level 2 service was no better. Although they spoke Enblish clearer, they were not able to resolve my problem. The blamed the issue on my local Comcast office not assigning the boxes to my account. They said they could do that for me but it would take 45 minutes. I agreed and the Agent said he would call me back once the boxes were assigned and the channels were downloaded. He never called back and I went to bed. The next morning the same problem existed with the TVs. I called Comcast again and explained what had happened the night before. Basically, they ignored my explanation and went thru their script . . . repeating EXACTLY what we had done the night before. When we got to the part where they transferred me to "Level 2", (at 9 minutes on the call), the transfer did not go thru and I was disconnected. Since they had my account number and phone number, I was hoping they would call me back and continue. They did not. I called back (888-634-4434) and started the whole process over . . . for the 3rd time. This time, instead of transferring me to "Level 2", they transferred me to my local office (804-266-1900), where I am currently sitting on hold. In total, I have spent approx 3 hours trying to get this resolved. Any suggestions on how to proceed?
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6 comments
Anonymous
#733215

sell your t.v.

Anonymous
#731935

The rep needs to check within your acct to see if you had the right type of cable boxes for your area and see if ur home was servicable (former comcast employee)

Anonymous
#444416

In doing this Comcast is able to offer over 100 HD channels and 5 times the ondemand content, and Internet speeds as high as 200MBps. as for the 2 other boxes, they are $2 each per month with 2 free.

Anonymous
#443160

I had no idea this was happening! The tv just went off and now I have nothing - I am pissed!

Anonymous
#443002

I'm not going to lie, complaining about someone's ability to speak English with a typo (spelling it Enblish) has a strong undertone of irony.

Anonymous
#443001

I'm not going to lie, complaining about someone's ability to speak English with a typo (spelling it Enblish) has a strong undertone of irony.

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ID
#300068 Review #300068 is a subjective opinion of poster.
Location
Kissimmee, Florida
Service
Comcast Service Transfer

Comcast goofed spelling of name and I'm inconvienenced

Comcast screwed up my wife's name. I specifically told them how she spells her name 'Laurie' and yet somewhere in their processing, it was entered, 'Lori'. That really bugs her. When I setup the order, I had to have her on the phone to authorize me. This makes perfect sense since I am not her but putting the account in her name. Well, Comcast did the installation, install guy was great. Logged into Comcast.net for the first time an hour or so after he left and found the mistake. The people on Chat state, not only can they not fix it, but Laurie has to go into a Comcast Office to fix it with her license. Moreover, I am not authorized on the account, so she has to go with my license as well. Wait a minute!! They screwed up the order! Why does she have to go in person! We do a lot of other financial setups and transactions after initial account setup over the Web or via phone, why is Comcast so *** stringent? They had no explanation. Long story short, she went in and they said they fixed it. We get home, log in, and only on the bill is it fixed. All the "Welcome, LORI" and "You are logged in as LORI" are wrong. Tried to fix it and guess what, they said "you have to go into your local office. This cannot be done over the phone." No, hey we screwed up and are putting you through a lot of unnecessary time waste, so here's a credit. Just a too bad, so sad, sucks we screwed up type of attitude.
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5 comments
Anonymous
#456294

Thanks Mustanger, you are spot on. I am the one who makes the decisions.

Guess there is no pleasing some woman, but then they show their intelligence level by making the comments they do.

Wife does not have many pet peev's. But this is one.

Anonymous
#439818

UrMom, really, that's ur comment. Sounds like he's the one taking care of things by placing the order.

And, he tries knows what irritates her. You women kill me.

Complain when men don't pay attention and complain like you when they do. There is NO satisfying you I bet.

Anonymous
#439496

Um, the name at the login can be changed to say whatever you want it to say. Go to customer.comcast.com and you'll see. You can change it to greet you as anything under the sun.

Anonymous
#439210

Sounds like your wife wears the pants. Man up for goodness sake.

John N
#437167

It could have been worse. They could have typed her name as George.

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ID
#300011 Review #300011 is a subjective opinion of poster.
Location
Bloomfield Hills, Michigan
Service
Comcast Installation

Comcast Guarentee

Comcast / Xfinity has a new Guarentee for 100% satisfied customer! The only Guarentee is that at some point each month you will lose service for some unknown reason and that all available technicians are working to fix the problem. EVERY month I have lost all 3 services. It is a shame that you have to call and scream at someone who has no clue what's going on. Our Internet has been dreadful and the service worse. It took 3 days to get someone to fix our service after complaining. I had a guarentee that a service rep would visit one day, only to have the appointment cancelled without my knowledge. Their excuse was we have had lots of sick technicians. Honestly, I don't give a *** about your staffing issues. That's not my concern. Your JOB is to provide reliable service especially when customers pay up to 200-300 a month for premium packages. Long story short, Comcast disabled several older cable modems and stopped service to those premium paying customers without warning. NO ONE had a clue. Not even the so called "supevisor" I spoke with. Today, without fail, our service is out again for the next 5 hours while these *** try to fix the problem with electrical tape and super glue. HORRIBLE company!
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ID
#299519 Review #299519 is a subjective opinion of poster.
Location
Miami Beach, Florida

Comcast Services NOT Customer Friendly and Inconvenient

My Comcast DVR cable box, which my family has only had for a year, no longer works. When I called to see if it could be fixed I was told that I could bring it in and PAY FOR A REPLACEMENT or have someone come to my house and fix it. That would be great, if my family had the money and time to *** from work. I'm not going to pay for a faulty piece of equipment, though, so this is what I will have to do. Thanks for the policy change, Comcast, I really appreciate it!
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1 comment
Anonymous
#439497

Not true.

ID
#298781 Review #298781 is a subjective opinion of poster.
Location
Leominster, Massachusetts

Comcast charges for service I do not have

Comcast is the worst company in the history of the world. I canceled my cable TV (still have internet) last month due to financial reasons. They told me how much my bill would be and I thought I was good to go. I haven't had TV for a month. Oh believe, I've checked. Even bought rabbit ears to try to get local channels. Cable is definitely not on. Well, I received my latest bill, and they're trying to charge me for cable service. This is just one more complaint to add to my VERY long list of Comcast complaints. Now I need to call them, wade through their horrible phone menu, sit on hold for a half hour, and argue them into fixing my bill. Can't wait.
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1 comment
Anonymous
#572075

This also happened to me, and from what I've read, many others. My bill was sent to collections after they told me that it was fine and would correct itself.

If there are others in Florida this has happened to, please leave a comment here.

If I can find many others the exact thing happened to I'm going to contact some class action law firms and see if they will consider taking the case. They may actually be willing to take on Comcast, not an easy task I'm sure, if I can show a long list of people who can become part of the class.

ID
#298776 Review #298776 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Service
Comcast Tv Service

Comcast absolutely SUCKS

So I've been with Comcast since April of 2011, I signed up for their bundle package. In July I start having issues with all of my services(TV, Internet & Home Phone), during the day I'll be disconnected from all 3. I have to call to comcast tech support and they try to help me out, but sometimes they tell me that they can't even reach my device to reset it. I've spoken with Comcast's customer service and they have sent tech to my house at least 3 or 4 times, they come here, spent an hour or two and leave without finding anything. So I'm really pissed now because Comcast had told me that while my problem is going on they'll give me $40 off every month, but as of last month somebody overt there decided that they were no longer going to credit my account, keep in mind I'm still having issues. They want me to work with them and send them some technical test results and spend my time, but they tell me that we are not going to credit your account. Comcast still has NO IDEA of what the problem is.
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1 comment
Anonymous
#1587063

comcast what can you say? they absolutely suck *** . I pay 130 bucks a month for what I have to unplug the router/modem two or three times aday to reset it /I get 129 channels 12 religis/10 Spanish/20music/40 sports and 10 or so home shopping channels worth *** and then they shove a landline up my ass.it,s the worst company I have every had the displeasher to have to deal with in my life.and threre,s nothing I can do about it.{{Redacted}} COMCAST

ID
#298630 Review #298630 is a subjective opinion of poster.
Location
Hyannis, Massachusetts

Comcast - the worst!

After six phone calls, 2 visits, three hour long chats, they still don't have it right. I don't have your boxes, modems, remotes or any other stuff. All I want is internet service, because you are the only game in town. If it was not so frustrating, it would be funny. They are in the computer business, and has, by far, the worst computer software, technicians, workers. My bill for should be less than $30.00, after three months or trying to get this straight, they tell my bill is $180.00 dollars and I still get cable ( I have Dish) have all thier equipment. I do not enjoy Comcast. Don't get me started on the HOA bulk billing!
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1 comment
Anonymous
#442583

Here's some feedback I recently submitted to Comcast:

I was looking to switch my existing service to a different package based upon one of the xfinity double deals. I was unable to do so.

I called your piece of *** excuse for Customer Service and was told on Sundays the customer loyalty douches are out. I was also told by three different people that they don't handle account changes. You're telling me that a company that touts 24 hour service and has a customer base of millions doesn't have anyone who can process plan changes in on a Sunday (a day where the majority of people who are off work and are likely to call in)? I call ***.

Furthermore, this pass the buck mentality of your customer service needs to stop. I shouldn't have to be transferred three times from one incompetent employee to the next for something as basic as a plan change. *** I finally asked to speak to the manager of a "new plan" employee and laid into him (saying much the same, albeit in a less vulgar manner). When he was at a loss for words about pretty basic questions (the incompetence was pretty astounding here), I canceled my cable service.

Your company is one of the worst I've ever dealt with. You charge a high premium for not much, and when the customer orders something of the simplest transaction, you not only fail to comply, you give a run-around interference pattern that only serves to anger those you service. That's right, in case you fools have forgotten what it is you do, you provide a ***-poor service. I've since gotten a roku and signed up to Hulu, and find that for $7.99 a month, I have a perfectly good substitute to the *** you pedal.

I've also switched to Verizon, and am encouraging everyone I know to do the same.

I have a strong sense that if the regional monopoly agreements were to vanish, you'd have no customers left, and rightfully so. In sum, go *** yourselves.

ID
#297646 Review #297646 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Service
Comcast Internet Service

Comcast - Just a dishonest company

February 12, 2012 Was specifically told I would not be charged for a customer service call, ( I even offered to make payment on my own via internet) and after I authorized a specified amount for payment Comcast takes it upon itself to add an additional amount to my check, which I did Not authorize. This should be Illegal. Just because they are a large corporation they should not be give a pass to "scam" their customers, but should be held to the same standards as the general public. Anyone else would be breaking the law if they changed the authorized amount on a customer's check. Researching alternatives to Comcast!
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2 comments
Anonymous
#435996

While waiting for COMCAST to get the needed lines installed (there were not cable lines at my new home address) so they can transfer my service, they reported me to collection and then to the Credit Bureau.

COMCAST not only did not provide me with the service, but screwed up my credit. I have called about 45 time and talked to 30 customer services staff from the install department, customer service, collection department and 6 supervisors. I have documented several names, employee ids, manager ids and nobody has been able to assist me to first:

1. Complete the install for a specific name and then

2. To Remove the derogatory credit reporting to the credit bureaus.

Last manager I talked by the name of Michael, very, very rude. I was so frustrated and in tears, because the mortgage company has indicated with COMCAST reporting into the credit bureaus, my chances to get “the loan” to fit my budget has been blew away. He said to me: “I do not care to hear about your personal problems”. He was so dishonest. He said COMCAST delivered router to my house I he can see the Fedex receipt when the router was from my old house. When I finally proved to him I never received, but my equipment was also transfer, he did not apologized. He said he will get back to me in 10 days, this was 2 months ago. Everytime I call COMCAST, supervisor are busy and they don't call me back.

He was not only miss informed, but when he realized it, he did not apologized. I need help, please call me at 916-647-2894 or e-mail me back.

Anonymous
#431648

Comcast keeps trying to sell me xfinity...with all these complaints, NO WAY, they can go to ***

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ID
#297319 Review #297319 is a subjective opinion of poster.
Location
Raleigh, North Carolina
Service
Comcast Internet Service

Comcast Destroyed My Credit. Equipment Returns

I have been a Comcast customer for a few years. I moved and returned all of the equipment. Some clerical error in your system showed my equipment as being unreturned and Comcast sent a 580.00 bill to collections. Collections never called me and Comcast never billed me. So guess what? I got a KD on my credit report and a drop from 748 to 629 for no reason. I found this error while in the process of applying for a mortgage for a home. Now I am not getting a prime rate because of Comcast's mishap. I cant even get a decent rate credit card with this score. This is the only mishap on my credit report. I am jumping through hoops just to get documentation that this was a Comcast error and was never in collections. So of no fault of my own, just being a great customer, returning my equipment and paying my bill on time every month, my credit is destroyed. No one will contact me.
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1 comment
Anonymous
#854920

I had the exact same issue. Here's the deal, when Comcast realizes that you will no longer be a customer they push through a scam to bilk you of further $$$$ by creating a balance for "unreturned equipment" or "past due bill" which they immediately send to collections.

They don't notify you at all and it usually happens within days of returning all the equipment etc. So you have no chance to challenge Comcast directly about this. Once its in collections, they don't want to talk to you. Whats even more annoying is that their internal collections department is unreachable.

No phone, no email, no fax, just a PO Box. This is by design. So in the age of email, Twitter and IM, Comcast prefers you send a letter, mail it in, and hope that you get a response a month later. They've done the math on this and realized <20% of victims go that route and send letters.

Usually, victims find out about this credit abuse by Comcast in the midst of a mortgage application or a car purchase. Most people would rather get the matter resolved immediately under those circumstances. So in your case Comcast got another $580 from a customer that's no longer with them. This is a very good revenue stream for the company.

Its part of their business model because they know people depend on access to credit and need to have good FICO scores. There's no oversight of this stuff. No FDA, CFPB, SEC etc to put Comcast to task here. They see a vulnerable former customer who can be fleeced before going completely out the door and they do their scam.

This happens way more than you think. I have data suggesting that >82% of customers not retained by Comcast have billing or equipment issues that suddenly pop up via collections. Verizon and others have similar business models.

Its pathetic and it will take years for Congress to take action as they've done against Banks for overdraft fees for instance. Until then, you are on your own.

Hope things work out for you!

ID
#296928 Review #296928 is a subjective opinion of poster.
Location
San Bruno, California

Comcast took my 80.00 box-while picking up their own

My elderly and mentally unstable aunt wanted to have Netflix but cannot use a computer. soooo I spent the 80.00 bucks for a netflix/etc. box and took 3 hours of my time to let comcast installl wireless in her apt. Well, she decided to have verizon take over her service and install their equipment etc. and she canceled comcast soo they needed to pick up their box, They took theirs and mine. Comcast said there sub contractor did it. No calls back... etc etc etc... I am so mad. What do I do????please share whatever infor you have to help me get the $ and box back.
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3 comments
Anonymous
#434733

You would need to show proof that the box was stolen. Did you see the contractor take it?

Have you filed a police report? If not it needs to be done in a timely manner or it means nothing.

Anonymous
#431282

Nice comment 'DUH'. So you think that the contractor, who obviously has years of experience, mistook a Netflix box for comcast owned hardware?

Sorry. This is clearly a case of the Comcast person taking advantage of that customer. The Comcast rep clearly stole her property, and a theft report should be filed with the local police.

It is the only way to get any satisfaction. If you walked into Comcast head office and stole a piece of their equipment, I expect you would be arrested, and charged very quickly.

Anonymous
#429349

You should not have left your senile aunt alone to meet with the Comcast contractor when they came to get their equipment. This is when someone would have spoken up and said "hey, that's our box, not comcast's".

I'm sure it was just a mistake by the contractor. Your insane aunt needs a 24/7 care provider.

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ID
#296872 Review #296872 is a subjective opinion of poster.
Location
Boston, Massachusetts