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Continual Outages - | Comcast review from Houston, Texas

Comcast, in the Galleria area of Houston has outages almost every time it rains. The outages last for hours even entire days. They are making no attempt to repair the problem, just handle it slowly each time there is a significant rain. Tried to discuss with the billing group and the technical group the issue and the fact that I am not happy paying for a service they are not providing. After throwing every road block imaginable in front of me...and when I finally demand to speak with a supervisor, I have been kept on hold so long (over 30 minutes on this call...and then she, Carol (made up name) said she is the wrong department and will send me to another...and so far...15 minutes waiting here) that I have never been able to have a discussion with them. They need to lose their franchise as they clearly are unable to provide service to any reasonable degree. I could not stay in business if I treated my customers they way they treat us. They also need to stop advertising about their service versus their competition as it is an outright lie.
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Review
#415326 Review #415326 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$500

The old bait and switch deal | Comcast review from Pittsburgh, Pennsylvania

Moved a few towns over and had to get comcast due to cable monopoly in area. order plan online SPECIFICALLY NO contract and no promo rates because of price increases every 6 months, read all fine print get half the TV shows at twice the cost and internet. Here we are 6 months later with a $25 price increase. I have to go to local comcast center because 1800 help number is useless. Absolutely no options to downgrade your service online. customer service tells me that ALL plans have a promo rate wether you get a contract or not. Now I will be paying EVEN more for less service because the combined price rate doesnt work with lower rate plans. the best part is that my bill claims I save over $100 a month? Who would pay $175 a month for standard internet and 50 channels.
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Review
#415042 Review #415042 is a subjective opinion of poster.
Loss
$180

Comcast Technical Support Don't Know What They Are Doing

I called up Comcast and spoke to support because my internet was going in and out and we did some basic troubleshooting, such as unplug the modem and all that other bull *** you already know what to do. They had me connect the cable modem directly to my computer because they assumed it was my wireless router. The woman I spoke to told me it was my equipment and had to route me to Help Desk Signature support which charges you a $39 enrollment fee and $14.95 a month. Now I am speaking to signature support and they could not figure it out so they transferred me back to schedule a service call. When I was transferred back I was unable to schedule a service call because there was an outage in my area. These *** transferred and charged me for enrollment and said they could not refund me because it was already charged. Also, there was a charge on my bill after I cancelled the support for $14.95 and the girl told me the person I spoke to forgot to cancel the monthly service. So it is our responsibility to call these schmucks when they didn't do something incorrectly. I am trying to get through to billing and I am on hold for 45 minutes and then it hangs up automatically. Are you kidding me? No wonder why they have loads of bad reviews on this company.
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2 comments
Anonymous
#682457

Guess again pal. I'm a former Comcast customer service rep.

The person you were talking to over the phone was probably an Albert Einstein of internet service, new exactly what the problem was and how to fix it. The issue is is that all the calls are recorded and we're not allowed to give opinionated advice or we get in trouble. They use a program called BM Remedy User. The program is scripted, and tells you what to specifically ask the customer and have them do.

Then you click on yes or no to let the computer know if that particular step resolved problem.

If they go thru all the prompts answering no then a tech has to be sent out to your home so they can hit you with that service charge. Customer service reps are not allowed to deviate from what BM Remedy User tells them to.do.

Anonymous
#682461
@tinley park, il CAE

You were lied to about the refund. We could apply up to a $25 credit to any account, per day, for any reason we saw fit.

I use to just write down a customers acct # and visit the acct the following work day if a customer was warranted more than a $25 credit. And yes it is your responsibility to call the schmucks when something isn't done right.

If a restaurant serves you some bad food, its your responsibility to send it back. Same difference pal!

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#414988 Review #414988 is a subjective opinion of poster.
Loss
$75
Tags
  • Comcast fees

I have proof Comcast lies.

Here's proof that Comcast Customer services reps are liars. This is acual text from a Comcast rep: Joevin: That is alright. Rest assured that I will place notes here on the account about your concern today. Also, rest assured that your services will not be interrupted now since you have made the payment today. Needless to say Joevin lied, service was interrupted. This is not the first time Comcast has lied to me on various subjects. In fact it's about the 6th time. Please share this info with family and friends so we can stop the Comcast lying, scamming and thievery.
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1 comment
Anonymous
#660248

This same thing happened to me. Comcast is not honest.

Review
#414722 Review #414722 is a subjective opinion of poster.
Service
Comcast Internet Service
Loss
$500

Worst customer service ever - avoid | Comcast review from San Mateo, California

I was moving house, booked weeks ahead for Internet installation involving Comcast engineer coming at pre-arranged 2 hour window. He no-showed, phoned customer helpless number, they made excuses, promises, every one let down. Engineer coming soon for hours, 7 hours later they phone saying no engineer, book again for next available slow 2 days later. Repeat - never showed, I phoned, promises, escalations - no engineer. They phone to say no-show and book for next day. I told them where to put their Internet. Booked today to get Astound in. The big problem is their engineers are understaffed and their sales staff book new customers without having the engineers to do the workload, why make appointments you do not have the staff to fulfill? Basic bad company management. Everyone - avoid Comcast, they need less customers so they can service them better.
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#414566 Review #414566 is a subjective opinion of poster.

Horrible customer service | Comcast review from Kingston, Pennsylvania

I had internet only and I stream my TV shows. I originally purchased a middle of the road level internet pkg. I decided to add the phone. They arrived with a new modem and shortly after I had trouble streaming basketball games. I called and complained about my slow speeds, and ended up upgrading to Blast. They still sent someone out to the house, who said squirrels chewed through my cable lines. After the repair, I still saw intermittant speed problems. I read on the internet that the Comcast modems weren't designed to handle the speeds they promise. Two weeks later I get a letter from Comcast informing me of this very issue. So now I have to go to the office, and stand in a long line to get a new modem, go home, install it, then go back and stand in line to return the slow modem. Or, I can have it shipped to me and pay a fee! Where is the customer service in this scenario?
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Review
#414502 Review #414502 is a subjective opinion of poster.
Service
Comcast Internet Service

Comcast bad customer service

The Comcast cable that provides service to my house was accidentally cut. I now have a temporary Comcast cable that needs to be buried underground. During the past 6 weeks, I have repeatedly asked in phone calls and emails, that the cable needs to be buried.I have received "0" replies to phone calls, emails and live online chats. The temporary cable runs above ground over my neighbors lawn as well as my own. Our lawn cutters have run over the new cable, and it's just a matter of time before it's cut again. This is definitely not good customer service from the great and mighty Comcast Corporation
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#414083 Review #414083 is a subjective opinion of poster.

Comcast *** service

Today is Saturday. Comcast had one of their reps come out to my home where i havent been able to get services for 5wks now to collect payment. its horrible that i have attempted to get someone out here for the whole time but whenever i call the automated system after awhile will tell u to leave a message and someone will get back to you as soon as possible. ***. Its been weeks! Theres no sense in paying for services that clearly dont work. Comcast had better do something about tjis awful mishap i refuse ti leave another message
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Review
#413877 Review #413877 is a subjective opinion of poster.
Loss
$126
I tried to talk to someone locally with comcast and there is no local number to call. I have to drive to richfield to talk to someone about this problem . TPT life is one of my favorite channels so to drop it without my knowledge is very poor dismissive service. When...
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2 comments
Anonymous
#682436

I'm a former comcast billing and Television tech rep. I hate the company more than you ever will, but to be honest with you, Comcast NEVER makes any channel changes w/o informing the customer.

Its always put on the bill. So either you get paperless, you didn't check your channel lineup for area or you just didn't read the entire bill.

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#413572 Review #413572 is a subjective opinion of poster.

Monopoly comcast

Offers new customers better rates repeatedly and couldn't care less about existing mere individuals only business customers.wears customer down rather than resolv issue (transfers, hold, blatant non answer and attitude of, sorry, too bad, multiple different answers from same department employees, couteous but fruitless service sucks up time, simple answers to them means customer pay for something we could really handle in a two minute phone conversation.dead end company if you're looking for one that's efficient with its product AND servicing it. … 'kitsicljv viydkgckhlc fodo *** hifuf5;4#3 8%6;0;=5;4;9 9: 0;4;4;+ 0? 934gjug, voditskt ,dkdf.visidljv kcuf ulfc chchchv djditdiyck kgchkch vjvjv vjvj jcufjv jcjvkb nj bhhj vj kl nkfuf 62 gdhdhcjj ckgut b fuv nutshellikkb
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Review
#413472 Review #413472 is a subjective opinion of poster.
Loss
$100