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Comcast in Lawrenceville, Georgia - Very Dissatisfied Customer

They are the biggest ripoff I've ever encountered. They want to charge for equipment and services that have been connected months ago.........don't buy their services! You'll be sorry if you do! That's why I disconnected my service and will NEVER use them again!Don't buy, don't buy, don't buy don't buy, don't buy, don't buy, don't buy! You'lll be sorry, sorry, sorry, sorry, sorry, sorry, sorry, sorry, sorry, sorry, sorry, sorry, sorry, sorry...........please don't do it!!!!!!!!! Biggest regret! Switched to another carrier with better prices and better customer service,,,,,,customer service is the key! Customer service is horrible! horrible! horrible! horrible! horrible!
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1 comment
Anonymous
#714480

Comcast has got the worst customer service..... try and call and all you get is "I'm sorry but that is a different department" then you wait on line like forever and half the time it disconnects.

I've even tried their "live chat" and in the middle of the chat got a phone call from the chat analyst who told me to exit out of the chat room and then he hung up on me........

Review
#397173 Review #397173 is a subjective opinion of poster.
Loss
$464

Comcast in Memphis, Tennessee - Horrible Customer Service

Not that it's any surprise, but Comcast must have the absolute worst horrible customer service out of any other public company I have dealt with. Maybe my opinion is just tainted by being a supervisor at the Disney Store Call Center, but I know good customer service when I see it, and i am definitely not seeing anything remotely resembling such here. I first signed up for their service two months ago. I decided to go with the internet and tv/dvr option. After it took the install techs 8 HOURS to get my service installed (a full day wasted) I turn everything on and lo and behold, I do not have a DVR! I call in, spend about another hour on the phone, and they say theyre going to send me a new box. Awesome. The new box gets here, it does have DVR service, but my account does not so it still doesnt work. On top of that, my online statement has me charged for the install of the second box as well!! Call back in, they claim it's a defective box and to swap it out at my local office. Three weeks and four boxes later, still no DVR service and noone at Comcast can figure out why. Ok, fine, cancel the plan I have, sign me up for Blast Plus! I'll buy a Roku, completely get rid of their box, and just enjoy the high speed internet. It's a bonus that HBO is free for 6 months and I'll be able to watch it online or on my phone. Yay Game of Thrones! Should have been the end to this saga. Instead, I had no HBO service. I sent an email to every corporate email address I could find, and got a reply from a Laquita Whitman (mailto: Laquita_Whitman@cable.comcast.com) in the "ESL Corporate Escalations Team" Well, with such a fancy sounding title, you'd imagine she could fix my problem. Well, 15 emails later and still no solution (unless charging me another $20 install fee for nothing counts as a solution.) Finally, I just manually added HBO online. Which means I have to spend $10 a month on something that should have been free for six months. Not to mention the dozens of hours I have spent trying to fix this. The service may be cheaper than U-Verse, but *** I really dont think it's worth it. So yeah, STAY AWAY from Comcast.
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Review
#396825 Review #396825 is a subjective opinion of poster.
Loss
$80

Comcast in Williamsport, Pennsylvania - *** TIRED OF HAVING TO DISPOSE OF YOUR DAMNED TRASH MAIL!

YOU ARE WASTING MY TIME, CREATING TRASH, AND ANNOYING THE *** OUT OF ME: I WANT YOUR CONSTANT MAILINGS STOPPED IMMEDIATELY!!!! I WOULD NEVER CARRY YOUR 'SERVICE' EVEN IF I WANTED THE DRIVEL ON CABLE...SO GET THE *** OFF MY BACK. AMELIA FRANEK 20312 HEIM HILL RD., MONTOURSVILLE, PA...REQUESTING CONFIRMATION FROM SOME BRAIN DEAD EMPLOYEE! WHAT I HAVE TO SAY DOES NOT REQUIRE 100 WORDS...HOEVER IF YOU INSIST THEN GET THIS: I HOPE THE NEXT TIME YOU SEND THIS *** THAT UOU CHOKE ON YOUR OWN SALIVA. HOW'S THAT YOU FREAKING *** THIS SITE IS A JOKE
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2 comments
jrdburrow
#630593

I probably wouldn't post your personal home address on a public website for anyone to see.

Anonymous
#779140
@jrdburrow

She is a sicko!!!

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Review
#396310 Review #396310 is a subjective opinion of poster.
Loss
$2

Comcast in Napa, California - 3 different prices

called to schedule some one to come out to install cable service. I was quoted one price over the phone for HD DVR and when the installer arrived, he had a different price and then when I called the office again they had another price. Needless to say installation was cancelled. I will keep my Directv service. Comcast is shady when it comes to quoting prices for equipment. They try to get you in with the bundle but don't fall for it. If you do use them, get all the information first so you know exactly what you are paying for.
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Review
#396306 Review #396306 is a subjective opinion of poster.
Tags
  • High-definition television

Comcast in Holtsville, New York - Biggest Rippoff Going

I hate comcast...period. not so much the service its the business practice and people that work there. biggest bunch of idiots i've ever talked too...everyone of them. and on top of they idiots they are always trying to up-sell or using there "promotions" to scam you on the price. nothing new to anyone tho so its useless to write about it...just wanted to say I HATE COMCAST AND I HOPE THEY FOLDI HATE COMCASTI HATE COMCASTI HATE COMCASTI HATE COMCASTI HATE COMCASTI HATE COMCASTI HATE COMCASTI HATE COMCASTI HATE COMCAST
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Review
#396287 Review #396287 is a subjective opinion of poster.
Loss
$500

Comcast in Fayetteville, Georgia - Secretary

Our phones, Internet, & cable went down over the weekend. I called Monday morning @ 8am to report it and was given a time between 11 & 3pm. At 3pm I was told the ticket had been cancelled and was given a time between 4pm & 8pm, at 4:30 that ticket was cancelled also and was told it would be Wednesday between 8am & noon. That ticket has been cancelled again and they are going to try and have someone out tomorrow. I have talked to 10 different tech support people and all of them act like this is no big deal even after I tell them we can't run our business without phones and Internet. I have also tried to talk to a supervisor or an complaint department and they state they are very busy and will call me back but no one has yet to call me back.This is no way to do business!!!!! I'm Pissed!!!
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Review
#396002 Review #396002 is a subjective opinion of poster.
Loss
$3000
Tags
  • Sunday
  • Weekend

Comcast - Bad internet connection in Alexandria, VA

Just want to add to the numerous complaints about bad internet connections in Alexandria, VA. I work from home and continues to have unreliable service in my area. I had to come in to work because they told me that they cannot tell me what time the service will be restored. So frustrating and unreliable. There really isn't any excuse living so close to everything. Comcast does not seem to do anyhthing about it. So I will continue to elevate the problem until they do something about it. My neighbor who works from home had to move, because they were having to *** since there is anything they can do. They complain and complain nothing happens.
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Review
#395950 Review #395950 is a subjective opinion of poster.
Loss
$20000

Comcast - No support

Update by user Apr 27, 2013

Well its april 27th and no one from comcast has gotten back to me yet as promised on this issue. but I get a letter one a week to update services hahah

Original review posted by user Mar 27, 2013

had internet problem last week down for over 12 hours . this problem has been re-occuring since lats fall 2012. . comcast avoids contacting me on this issue. On 3-32 I tried the comcast chat support comcastsupport.com/chatentry I chatted with Joseph jr. and explained the problems I have been having in detail. He stated that some one would get back to me with answers within 48 hours. so far 5 days and no contact. comcast is deliberatly avoiding this issue. My thought is they need to replace a main line and don't want to spend the money...they have replaced everything else and the problem still exists. have a printout from my chat with J Jr.and records of all my downtime
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Review
#395922 Review #395922 is a subjective opinion of poster.
Loss
$1000

Comcast in Jacksonville, Florida - E-mail unavailable for days.Customer service no good

Have not received email for 5 days. Normally receive very important e-mails and now can get them or send them. Called customer service 3 times over several days, the first time I was told it would be fixed within 2 hrs. Second time, on phone for almost an hour, with someone who could care less and lied to me about getting a supervisor. Named two different ones he was walking to get and I could still hear him typing on his computer. Told me they would call me back within the hour. Called them back over an hour later. Was told that they just started working on my job, not at the first call I made a few days ago. Still haven't talked to a supervisor. Been with them for a lot of years but fixing to drop them soon, if not resolved soon.
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Review
#395506 Review #395506 is a subjective opinion of poster.

Comcast's Customer Service Is The Worst !

All I signed up for is internet. I've had internet with Comcast for two years. 3 months ago my service has been horrible, I can't barely use internet in my house. I have replaced my cable modem 3 times, my wireless router also 3 times, all cables in the house have been replaced, Comcast has replaced the cable from the street to my house already. Service is the same, very intermittent and sometimes I can't even browse any site. Comcast said back in January they would be crediting my account. Two months later, I am calling at least once a day and all representatives tell me is that they will be doing the credit shortly. Comcast is definitely a joke !
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Review
#395181 Review #395181 is a subjective opinion of poster.
Loss
$150