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Comcast - No support

had internet problem last week down for over 12 hours . this problem has been re-occuring since lats fall 2012. . comcast avoids contacting me on this issue. On 3-32 I tried the comcast chat support comcastsupport.com/chatentry I chatted with Joseph jr. and explained the problems I have been having in detail. He stated that some one would get back to me with answers within 48 hours. so far 5 days and no contact. comcast is deliberatly avoiding this issue. My thought is they need to replace a main line and don't want to spend the money...they have replaced everything else and the problem still exists. have a printout from my chat with J Jr.and records of all my downtime
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Review
#395922 Review #395922 is a subjective opinion of poster.
Loss
$1000

Comcast in Jacksonville, Florida - E-mail unavailable for days.Customer service no good

Have not received email for 5 days. Normally receive very important e-mails and now can get them or send them. Called customer service 3 times over several days, the first time I was told it would be fixed within 2 hrs. Second time, on phone for almost an hour, with someone who could care less and lied to me about getting a supervisor. Named two different ones he was walking to get and I could still hear him typing on his computer. Told me they would call me back within the hour. Called them back over an hour later. Was told that they just started working on my job, not at the first call I made a few days ago. Still haven't talked to a supervisor. Been with them for a lot of years but fixing to drop them soon, if not resolved soon.
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#395506 Review #395506 is a subjective opinion of poster.

Comcast's Customer Service Is The Worst !

All I signed up for is internet. I've had internet with Comcast for two years. 3 months ago my service has been horrible, I can't barely use internet in my house. I have replaced my cable modem 3 times, my wireless router also 3 times, all cables in the house have been replaced, Comcast has replaced the cable from the street to my house already. Service is the same, very intermittent and sometimes I can't even browse any site. Comcast said back in January they would be crediting my account. Two months later, I am calling at least once a day and all representatives tell me is that they will be doing the credit shortly. Comcast is definitely a joke !
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Review
#395181 Review #395181 is a subjective opinion of poster.
Loss
$150

Comcast in Silver Spring, Maryland - The equipment does not work

We've has Comcast for about a month. The equipment is old and not user friendly. The first DVR we had would start a recorded show in the middle of the show. Personally, I prefer to watch shows from the beginning. So, they sent a technician out with a replacement. When my husband, who is blind, asked the technician to set up the DVR for him, he was told, "Don't talk to me". Now the second DVR will not record when we hit the record button; it says there are no shows called "The Tonight Show" nor is there a show called "Late Night with Jimmy Fallon". So we called about that and they tried to reset the DVR and not we have no TV reception at all! As you can see, the internet works, or I wouldn't be here warning you about Comcast. But no TV. They come by some time tomorrow...
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Review
#395176 Review #395176 is a subjective opinion of poster.
Loss
$1200

Comcast ***

I have gone through one of the most horrific customer service experience in my 44 years of existence. I ordered Comcast service in mid-January. After a parade of “techs” in my house over about a two week period, they were totally unable to provide service to my house. After waiting sometimes all day for the techs to show up, waiting on hold endless hours on the phone to report continuing problems, the techs finally said the signal from the road was horrible and because of the distance there was nothing they could do. Okay. Lots of wasted time and frustration only to get to the point where Comcast said they couldn't provide service, but okay, I realize that conditions may be such that they just can't make the technology work. They said that there would be no charge and they provided a phone number to call to schedule the pickup of their equipment. Why I couldn't just give the equipment to the the techs I have no idea, but okay I'll do what I need to do. I called the number and it was for a major city 300 miles away and (of course) they don't drive for 5 hours to pickup equipment. FINE, I dropped it off at a somewhat local Comcast office. Thank God I got a receipt because Comcast started calling and sending letters demanding that I return their equipment. At first I was polite and I would call them, wait up to 30 minutes on hold, get transferred 2 or 3 times (more hold), and finally talk to somebody would say that they got it corrected, but more letters and automated phone calls about returning their equipment. I wrote them a letter and included a copy of the receipt for the returned equipment. It thought it was resolved. Fast forward another three weeks and my wife starts to get hassled by a collection agency! The collection agency is Southwest Credit Systems, and I called to clear it up, but was treated like a common criminal! They basically threaten to ruin my life if I don't pay Comcast $244. They don't care about any of documentation, receipts, or anything. They intend to destroy me on behalf of Comcast and appear to be delighted to do so. Very unprofessional and arrogant, much like their buddies at Comcast. So, back on the phone with Comcast. Waited 20 minutes, got transferred, waited 10 minutes, got transferred, waited 15 minutes. Finally, they check my history and realize that I only had Service for about two weeks and there were a bunch of service calls and in the end the installation totally failed. Oops. They zero out the bill (no apology). I ask them to immediately contact their collection agency and tell them to stop their calls. They told me that it would take 24 hours to do that, and in the meantime I should just hang up on them. Nice. I asked what they were going to do to repair my previously excellent credit, since I'm fairly confident that if they turned it over to a collection agency they probably also notified Equifax, Experian, and Transunion. More transfers to other rude people at Comcast and here is the final result – Comcast doesn't really follow up with their own collection agency, but if I'm lucky the collection agency will send me a letter within 30 days and notify me that the issue has been resolved and my credit rating has been restored. I have no confidence in that happening. None whatsoever. None, None, None. I will be calling Comcast again in 30 days and my *** will continue. I'll put $700 in the value of my loss field due to opportunity cost... if I had worked rather than spent time at home waiting for Comcast I would have earned about that amount.
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Review
#395027 Review #395027 is a subjective opinion of poster.
Loss
$700
Tags
  • Call option
Went on-line for service connection. Decided on Comcast' bundled service. On my install date, I had previously requested a Comcast employee, not a contractor. I gave specific instructions which were NOT followed. When the contractor arrived, he would not enter my home...
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Anonymous
#698126

good old coomcast i was charged for services that were not available in my area when i had them on demand was only online when i had service hooked up i wasent told that and c...

Review
#394972 Review #394972 is a subjective opinion of poster.
Loss
$2500

Does comcast have a hidden employee agenda

I signed up for Comcast a year ago and was told my bill would be the same for two years and that I would have starz and hbo for life at no cost...wow a year later we get a bill that has doubled in price and was told that we were in a one year deal and that they have no record of the original conversation or the original paperwork. The guy on the phone never tried to talk us out of leaving them...which we found to be very odd. Needles to say we decided to cancel our service based on blatantly being lied to by Comcast and went back to att (who were not fond of either)...a couple of days before our install with att I called Comcast and had them disconnect my service as of March 1 and asked what equipment to return and where to bring it to. The att installer told us that the Comcast guys did a horrible wiring job and that they cut the att lines, which they didn't need to do, but routinely do anyway. After the install we turned in our equipment and now nearly one month later we get a new monthly bill from Comcast and a past due bill...the bill indicates all hd service was removed on the 1st and nothing else. I'm expecting a refund check and now get something that is going to show up on a credit report. I called and was told that I never called and asked them to disconnect and that they have no records of any phone calls...of course they do see that we turned in all of our equipment and can't explain why the hd service was removed from the bill. After an hour of bickering with these jerks they said they'd fix the error but it would take at least 4 weeks to get a refund...making it now 8 weeks to get a refund, a refund we were planning on using for our att bill. I honestly believe that Comcast has a hidden policy that their employees are suppose to stop disconnects at all costs and if they don't they get some sort of black dot next to their name and so many black dots will lead to termination....in order to not get black dots next to their names they just don't record that you called to disconnect but merely called for a reduction in service or to ask general questions
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Review
#394857 Review #394857 is a subjective opinion of poster.
Tags
  • The Bill

Comcast in Murfreesboro, Tennessee - Lying about service fees

I called and talked to Jasmine from no telling what country on February 26th, 2013 regarding Xfinity Digital Transport Adapter Self Installation Kit Model DC50Xu. She said we have to install the box, and then call them to send the signal. I specifically asked if this service was at no charge since we are buying the box, and she confirmed, there is no charge. However, upon arrival of the DTA and trying to activate I was informed not only that we would be charged but that Comcast does not sell their equipment but only rents. Basically we had purchased stolen equipment. Jasmine never indicated there may be an issue with purchased equipment and confirmed there would be no charge if we purchased our own. On arrival of the equipment and attempt to activate I was on a call for over 2 hours, transferred numerous times only to be told 'tuff' in essence. To obtain services I previously had prior to Comcast (Communist Cast is my husbands term) taking them away, I know have to pay to obtain the same service, at a higher cost, with less amenities, and too bad that their representative gave wrong information. No apologies given, just TOO BAD!!!
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Review
#394761 Review #394761 is a subjective opinion of poster.
Loss
$500
Tags
  • Electric charge

Comcast in Portland, Oregon - How many other people getting hosed?

Just a question -- venting..... I wonder how many customers Comcast has in the Portland Metro area as they seem to not be wanting to keep the ones they have? Just curious. Anybody know a number? I've been told that nobody can stop them or regulate price increases. Is that true? My internet is supposed to be "fast" but it slows down all the time, especially at night after work. When I complain to my City officials they just say that they can't do anything about it. Seriously? I need to come up with some more words so here goes.
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Review
#394637 Review #394637 is a subjective opinion of poster.
Loss
$200

*** is Probably Like Comcast Customer Service

Our condo recently upgraded Comcast TV, which required new equpment. We each got a Comcast letter advising we had the choice of meeting on-site reps or calling Comcast for speedy delivery...since I wasn't here during the on-site visits, I called. A confused-sounding Comcast CSR sent me a digital converter box, which I already have, so I called and got another confused-sound rep with an attitude who told me point-blank I misunderstood the letter and there would be a $10 charge for her to correct the mistake. I tried to chat online with a rep, but she wanted to give me a toll number to call...I thanked her but really - no way. I called back this morning. This time the rep not only told me I was wrong, she over-talked me, told me I was confused, and said she would charge to correct Comcast's mistake. Alternatively, I could drive the 15 miles to a Comcast store and do the exchange for free. I did that. When I arrived at the store 1/2 hour after it's opening, it was full, with a couple dozen people waiting outside for help from one of the three techs behind the counter inside. Two techs were working professionally and happily, helping many customers and leaving them smilling. A third rep seemed to close her station every few minutes, take a cup of something to a back door and disappear, or sit at her computer doing something (not taking customers). Sometimes she helped a customer, then would close again and fiddle with busywork around her work station. She helped about half as many customers as the other tired-looking, but cheery ladies. Naturally I got Ms. Attitude, who proceeded to bark a couple of questions at me without making eye contact, then shove a document at me, telling me to sign. She then stuffed a new set-top box and remote into a plastic bag, without instructions or offer of further help. She accepted the converter I brought in as exchange, then stood there, with my new equipment sitting on the counter. I asked if that was all I needed, and, again without looking up, said, "Yes, Mam". No good-bye, thank you, or hint of professional courtesy. Interestingly enough, the hard-working and kind security officer near the door was far more cordial and wished me a good day. Despite the lack of help, I was able to find online instructions and, miracle of miracles, contacted a wonderful, efficient online Comcast CSR who activated my new set-top box in about 3 minutes and warmly told me to be sure to call back if I had any trouble. She was the bright spot in an otherwise horrible experience. I calculate that I spent about $3.00 in gas and 6 hours of my time getting Comcast's error corrected. This is ridiculously unnecessary and I'm stunned that they retain any customers at all.
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Review
#394618 Review #394618 is a subjective opinion of poster.