Latest review first
Comcast Call Center in Panama is a Disaster
Comcast Call Center in Panama is a disaster. Filed service request on past Saturday. Technician supposed to show up Tues afternoon. Did not show. Called Comcast Service and they said they had no record of original service call. Rescheduled apt but they refused to give me a Confirmation #. Said it was in their system. I mentioned that they already missed one appt. Asked to speak to supervisor. Attendant refused. Told her I was going to contact State of Florida and another person came on phone. Said hold on and then hung up on me. The call center is in Panama City, Panama. Unbelievably poor service from the Comcast Call Center in Panama.
Comcast in Jonesborough, Tennessee - Lying Reps
We have been without the services we are paying for about a month and a half. Several calls were made to them about our service. We replaced 3 boxes in our home.Went through all the trouble shooting drills they kept telling us to do. A service tech was scheduled to be here on Sunday between 3 and 5 pm. It was going on 8pm when we called back and they said they would be here. Well after another call to them after sitting here wait 6hrs. They say they are not coming because the problem was up high on the pole. A boom truck will be here on Monday. I got mad and said if you already know were the problem is why have you run us all over the place getting boxes. Why did your *** reps tell us to be patient they would get here? I told them if it wasn't fixed by Monday and our bill wasn't adjusted then they can turn it off. The *** rep said I can help you cut it off right now. We have had them for years and they want to treat us this way. Comcast you better get your act together.
Comcast in Englewood, Colorado - Employee
I've worked for comcast for 17 yrs and I'm really really disgusted by what I'm seeing around me with a co- worker. She's a new tech by the name of sandy she just transferred here for a previous comcast location. I'm digusted with her actions toward another co- worker. I've been married 24 yrs and to see a married women acting like she is toward another co-worker is disappointing. We uphold code and ethics and take pride in comcast. I'm afraid if her gallivanting continues with the co- worker this will result in a bad review from comcast due to such things as sexual haressment against the company. I hate to bring this to your attention but this cannot be tolerated especially if its happening at the work place thru emails or text messaging I hope this matter can be brought to your attention professionally and swiftly. This makes an unhealthy environment for other employees and if spouse was to figure this out could meen also trouble thank you for the time and felt I had to bring this to HR to handle the situation before it gets to far out of hand. Thank you for your time concerned employee.
Comcast in Houston, Texas - Very very very poor service and all lies
Service was scheduled to be turn on 5/4/13 between the hours of 8am and 10am the Comcast rep came out and installed the svc with no communication on nothing he was doing. He did a great job a with leaving big mess in every room, leaving loose wires all over the place running across bedroom floors making it dangerous for my 1 and 4 year old daughter to fall and hurt themselves. He also left loose wires outside where the neighborhood kids can trip and fall if they came in our yard. Rep also has wires running in our neighbors yard as well without their knowledge. He left without explaining internet, remote,etc. After rep left, we talked to 6 supv PROMISING they would get someone back out here same day so we caoulf pay our mortgage online before the deadline which would result in 150.00 late fees, Comcast said not to worry amd assured us a rep would come back out here that same day so that we could pay our bills. As of 5/5/13 @ 11:30, we are still waiting on that tech to show up with no explaination as to why he/she hasnt come out. PLEASE CONTACT US! Carlos Sampson 713-306-4658
Comcast shady billing practices and *** customer service
I bought my own Motorola DocSIS 3.0 cable Modem in 2010. For some reason they keep trying to claim my modem is owned by them. According to the rep I just chatted with, they never corrected the ownership listing in the billing part of the system the last time I dealt with this, over a year ago. If they weren't the only game in town for hi-speed internet I would have dropped them the month after this started, way back in 2011!!!! I can't understand why their billing system/auditors doesn't check with their inventory system on equipment. They could just as easily NOT be charging someone for equipment Comcast owns as they can charge for equipment a customer owns. Bad system integration, they need to fix it so their CSR's and customers don't have to deal with all the headaches!!!
Comcast does not honor 30 days money back promise.
My first comcast internet experience is really an unpleasant one. The service was installed on 02/11/2013 at 6 PM. But due to many times of failing to resolve some billing disputes (one of them was the service protect plan that I never authorized), I had to call their resolution team to cancel the service on 03/13/2013 at 2PM. They finally agreed to remove the over charges on 4/30/2013, after over a dozen times of phone calls and chattings. But they refused to pay me back my first month's payment, even though the service was within the first 30 days.
Comcast in State College, Pennsylvania - No customer service
You can call all day and the customer service line will never connect you to a real person but it will take a few minutes before it tells you this and automatically disconnects you so you waste even more time. There is no way to find a phone number to call a store directly, only the 800 number that never connects you. If you decide to try to use the live chat with one of their employees they won't be able to speak English or help you with anything except to tell you to call the 800 number. All I want to do is cancel my service. I'll never be going back. Comcast is one of the least customer friendly companies I've ever had the misfortune of dealing with. Get direct tv or dish or some other provider. Anything would be an improvement over this.
Comcast owed us $100 approx. from an account disconnected and guess what, they continue billing us for the closed account. they then put us in collections for the account they were billing which did not exist. They still had not credited us the $100. After battling with them and the collection agency for months we resolve this. Then they do this a second time and now we are being denied loan for going back to school because of their carelessness. My husband school starts in 1 month and he may loose his admission and his entire career because of them. This is what you get for wanting Cable and internet. Highly unprofessional company. They always messed up our bills. We always had to spend hours each month with them to get it corrected. They surely have a law suit coming their way.
Comcast in Houston, Texas - Disregarding written price agreement
On March 14,2013 I received my bill from Comcast and it had almost doubled so I called customer service and told them I wanted to cancel. The CS rep said they would upgrade my package and internet service for about $90. I said ok and two hours later I received a confirmation e-mail with the agreed price. Next month I got the same high bill that I complained about. I ended up taking a copy of my e-mail to the comcast office and basically was told they would not honor the price I was promised but would give me another price that wasn't even as good as I had then. They told me this in a message left on my phone and then without me agreeing to the new package deal which was worse than I had, they downgraded my package and charge me $30 for breaking my contract and gave me a lot worse package for more money than I had before I called them. They refused to honor a written agreement between me (a Customer ) and them.
I worked in the direct sales department knocking about 13,000 doors in mostly saturated territories (employed there a year and six months, felt I was basically forced out)only to find out over time that there were secret projects and events that I was never told about....
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