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Comcast in Canonsburg, Pennsylvania - E.T. No Modem

Not sure if anyone else has experienced this, but thought I would share and warn everyone of what happen to them if they should need a new modem: Hello Charmaine, I do not see that you have provided me with a telephone number for me to call. Please provide with that information so that I can speak with someone in regards to this issue. I attempted to use the "Chat session" last night and got absolutely nowhere. As noted in my email below, I asked for a representative to call me, "I would like to speak with someone between the times of 9:00am and 4:00pm EST in the very near future. My cell phone number is xxxxxxxxxx." I take it you and the company did not fully read the email and do not truly care about the customer and only look at whether or not the bill is paid in full. It has now been 24 hours since I sent this email and I am still without a resolution to this issue. It does not look like the 2 hour appointment or 24/7 open door service is living up to the hype that Comcast is making it out to be. From: "Comcast Support - Pittsburgh" Dear Anthony, Thank you for choosing Comcast, home of the Comcast Customer Guarantee. My name is Charmaine and I appreciate the time you spent to email us today. I am more than happy to assist you with your concern. I apologize for the unpleasant experience you had recently with your Comcast service and thank you for bringing this matter to our attention. We appreciate hearing about any unsatisfactory situations so corrective action can be taken, thus increasing our level of customer satisfaction. I understand that you need assistance in replacing your cable modem as a part of our Internet Device Replacement program. Offering our customers the most effective possible support is a priority at Comcast. We appreciate that you have given us this opportunity to communicate with you and we want to address your concerns as quickly as possible. Although most issues can be addressed from within the email forum, in some cases "Live Interaction" is necessary. In order to assist you, we ask that you use the link below to open a "Chat session" with a representative or call us using the information provided. Comcast Customer Central - Chat As part of our Comcast Customer Guarantee, we’re here for you, 24 hours a day, 7 days a week to answer questions at your convenience. If there is anything else that we can help you with, please don’t hesitate to let us know! You can simply reply to this email or chat with us at your convenience. Thank you for choosing Comcast for your entertainment and communications needs and for sharing your concerns as we strive for complete customer satisfaction. We do appreciate your business! Sincerely, Charmaine Comcast Customer Care Specialist ******************************** The response contained in this message is intended for the addressee only and may vary from other responses depending on geography, promotional campaigns or other factors. If you are not the intended recipient of this response, please delete this message. Any unauthorized use or dissemination of the information contained in this message is prohibited. Original Message Follows: ------------------------To whom it may concern, I am writing in regards to a modem that I was first promised in early May. I received a call from a representative from your company, and this individual said that the current modem I had was obsolete and that he could send a new and improved modem to me at no charge. Along with the modem, the package was to include a return label for the modem that is currently in my possession. The confirmation number that I was given for that conversation was xxxxxxxxx. A week went by and no modem was sent to me. So, I called Comcast customer service again on May 15th. Again, I spoke with a representative who stated that he would send me a new and improved modem along with a return label for the current/old modem. The confirmation number I was given for this conversation was xxxxxxxxxxx. I was also given a tracking number for the package that would be sent to me: xxxxxxxxxxxxxxx I came home today, found the package at the front door (just as the UPS site said it would be), looked at the label to ensure that it was for me, opened it up and...only a return label!? Is this some kind of cruel joke? I attempted to call both, 1-800-COMCAST and 1-800-XFINITY several times this evening, and every time I made it to prompt for which I was to speak with a live representative, I was disconnected! Between the two conversations I had and the attempts I made at trying to reach a representative this evening, I would say that I am at my 10th attempt for this modem. Your company has wasted a great deal of my time and money. I would like to speak with someone between the times of 9:00am and 4:00pm EST in the very near future. My cell phone number is xxxxxxx. Anthony
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#410847 Review #410847 is a subjective opinion of poster.
Loss
$500
I have a recurring problem with internet/HD services that seems to happen every 2-3 months and Crapcast refuses to fix. latest incedent: May 17th internet dropping off badly, called Crapcast and went thru their normal runaround...you know, the "do this do that reset...
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#410841 Review #410841 is a subjective opinion of poster.
Loss
$150

Comcast in Augusta, Georgia - Burying cable

We have been trying for the last six months to have someone come out and bury the cable that is running from our house to down the street. We have put in over 6 work orders and everytime we call back someone has closed them. This is bad customer service we are paying our bill but can not get anyone to come out and do their job. It is excuse after excuse. I need them to come out and do their job. After my one year I am going to terminate my service with comcast because of poor service to the customer.
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#410779 Review #410779 is a subjective opinion of poster.

Comcast in Los Angeles, California - Internet down for over a week and counting

Internet down for over a week so far. No explanation, just mistaken guesses from customer service. Cable (limited basic) was only out for a short time (we can't have our advertising revenue interrupted now, can we?). All this after a promotional 'speed boost' that I didn't ask for and didn't need. Many dump on concast customer service, but I've had good exchanges with them (the US based ones, primarily); it's the corporate practices of this ever growing goliath/monopoly that concern me more. This outage, with no apparent backup/fallback plan, and slow resolve has me sorely wanting alternatives. What happened to the Telecom Act "promise" of low cost high speed internet access? Id like mine UNBUNDLED and a la cart, please.
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#410401 Review #410401 is a subjective opinion of poster.

Comcast in Bradenton, Florida - New Charges

I just tried to watch the Braxton Family on demand. But after three years, they are no charging to watch this. Not to mention that in the last four months I have major issues that lasted at least one week, only for it to be determined it was equipment failure and they were not supposed to charge me the $40 fee for coming out and fixing their problem. But guess what. I got charged for both service calls and when they forward you to the resolution/accounting department to actually verify and then deduct the charges, no one ever answers. After being on hold for one hour and fifty-two minutes it disconnected me.
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#410070 Review #410070 is a subjective opinion of poster.

Comcast in Kissimmee, Florida - More money for hidden fees!

just two days ago got the comcast network point installed at my home, as soon as the technician left the network stopped! i haven't cancelled my brighthouse luckily yet so have access to internet, but it is a pain to deal with the customer care. if you get lucky to be connected with someone who actually speaks english, you realize they just know as much as you do about setting up network! (dumb) on top of that they ask you extra money for actual support (the stuff that actually matters) like 6 bucks a month. am frustrated that i got suckered into this scam and now trying to find out how to get the promised rebate on my router and modem.
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#409941 Review #409941 is a subjective opinion of poster.
Loss
$213
Tags
  • extra money

Petition to have other cable profider than comcast

this is one of the worst company in the Nation's Capitol Comcast is the highest bill in my apt. next to my food and car insurance. I've tried so many times to change my billing amount but, all I get is empty promises. I have no other choice because there they only provider in my complex Jetu Apt. if IT WASNT for my husband and child I work tell Comcast to kiss my *** hole. It's the worst company I've come across in years there crooks liars and customer service this the worst good look to there subscribers. Stand up and show Comcast>
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#409929 Review #409929 is a subjective opinion of poster.
Loss
$2000
Tags
  • worst company

Comcast in Merrillville, Indiana - Outright lied to

my girlfriend and i have had comcast for a couple of years. we had cable and internet and decided to upgrade our service to include phone and premium channels because we were told it would actually be cheaper. also we ordered guerrero fight for pay per view on hd. one hour before the fight i tuned in to watch the preliminary fights on the undercard however the channel would not show. an hour later and now into the fight the channel would still not show. we called several times but nothing worked. now livid and with a house full of guest i told my girlfriend to cancel the fight because i was not going to pay for half a fight and something we could not see in the 1st place. the operator who's name is richard and i.d is 1nm told us that we would be able to watch the fight in standard definition and that no charge would appear on our bill. when i received our latest bill the total charges where 399.21 which is 235.76 more than our original bill before we made the upgrade. not only were we told that our bill would be cheaper but it also included, you guessed it,the charge for the fight. when we contacted comcast we were told there was nothing they could do and we would have to pay the bill as stated. not only is this dishonest business practice but i had no choice but to cut off the service in order to pay this inflated bill. i will not be returning to comcast and urge all others to get all deals in writing before you make any deals as they will say one thing and execute another. unfair comcast unfair.
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#409729 Review #409729 is a subjective opinion of poster.
Loss
$236

Comcast - INCOMPETENCE

Comcast has the most incompetent employees that I have ever dealt with. They can never get the bill correct. I have talked with over 9 people today including a Supervisor and they still cannot get it straight. We live in an apartment off campus that provides internet and cable in the monthly rent. But comcast insists on charging me for the internet. Now the apartment manager has to call them and provide a free rate code so that they do not keep turning the cable off. It is a shame that they cannot train their employees on their system. I am so glad that at my home I have UVERSE and will NEVER EVER get Comcast, and would not recommend anyone does!!!
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#409408 Review #409408 is a subjective opinion of poster.
Loss
$90

Comcast employees stalking clients

This company needs to launch an internal and external investigation on some of their employees. There are Comcast employees in the Michigan area that are stalking clients online and also physically while on break sitting in their work vans. How do I know this? Because I am the one being stalked. I've known that person working for Comcast in the past. This person is mentally ill to the one hundredth degree. Stalking is a criminal offense and should not be taken lightly. This entire company should be sued. I hate Comcast. There is no way on this earth I will be using services from this company ever again.
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#409288 Review #409288 is a subjective opinion of poster.
Tags
  • employees stalking clients