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Comcast in Augusta, Georgia - Burying cable

We have been trying for the last six months to have someone come out and bury the cable that is running from our house to down the street. We have put in over 6 work orders and everytime we call back someone has closed them. This is bad customer service we are paying our bill but can not get anyone to come out and do their job. It is excuse after excuse. I need them to come out and do their job. After my one year I am going to terminate my service with comcast because of poor service to the customer.
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Review
#410779 Review #410779 is a subjective opinion of poster.

Comcast in Los Angeles, California - Internet down for over a week and counting

Internet down for over a week so far. No explanation, just mistaken guesses from customer service. Cable (limited basic) was only out for a short time (we can't have our advertising revenue interrupted now, can we?). All this after a promotional 'speed boost' that I didn't ask for and didn't need. Many dump on concast customer service, but I've had good exchanges with them (the US based ones, primarily); it's the corporate practices of this ever growing goliath/monopoly that concern me more. This outage, with no apparent backup/fallback plan, and slow resolve has me sorely wanting alternatives. What happened to the Telecom Act "promise" of low cost high speed internet access? Id like mine UNBUNDLED and a la cart, please.
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Review
#410401 Review #410401 is a subjective opinion of poster.

Comcast in Bradenton, Florida - New Charges

I just tried to watch the Braxton Family on demand. But after three years, they are no charging to watch this. Not to mention that in the last four months I have major issues that lasted at least one week, only for it to be determined it was equipment failure and they were not supposed to charge me the $40 fee for coming out and fixing their problem. But guess what. I got charged for both service calls and when they forward you to the resolution/accounting department to actually verify and then deduct the charges, no one ever answers. After being on hold for one hour and fifty-two minutes it disconnected me.
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#410070 Review #410070 is a subjective opinion of poster.

Comcast in Kissimmee, Florida - More money for hidden fees!

just two days ago got the comcast network point installed at my home, as soon as the technician left the network stopped! i haven't cancelled my brighthouse luckily yet so have access to internet, but it is a pain to deal with the customer care. if you get lucky to be connected with someone who actually speaks english, you realize they just know as much as you do about setting up network! (dumb) on top of that they ask you extra money for actual support (the stuff that actually matters) like 6 bucks a month. am frustrated that i got suckered into this scam and now trying to find out how to get the promised rebate on my router and modem.
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Review
#409941 Review #409941 is a subjective opinion of poster.
Loss
$213
Tags
  • extra money

Petition to have other cable profider than comcast

this is one of the worst company in the Nation's Capitol Comcast is the highest bill in my apt. next to my food and car insurance. I've tried so many times to change my billing amount but, all I get is empty promises. I have no other choice because there they only provider in my complex Jetu Apt. if IT WASNT for my husband and child I work tell Comcast to kiss my *** hole. It's the worst company I've come across in years there crooks liars and customer service this the worst good look to there subscribers. Stand up and show Comcast>
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Review
#409929 Review #409929 is a subjective opinion of poster.
Loss
$2000
Tags
  • worst company

Comcast in Merrillville, Indiana - Outright lied to

my girlfriend and i have had comcast for a couple of years. we had cable and internet and decided to upgrade our service to include phone and premium channels because we were told it would actually be cheaper. also we ordered guerrero fight for pay per view on hd. one hour before the fight i tuned in to watch the preliminary fights on the undercard however the channel would not show. an hour later and now into the fight the channel would still not show. we called several times but nothing worked. now livid and with a house full of guest i told my girlfriend to cancel the fight because i was not going to pay for half a fight and something we could not see in the 1st place. the operator who's name is richard and i.d is 1nm told us that we would be able to watch the fight in standard definition and that no charge would appear on our bill. when i received our latest bill the total charges where 399.21 which is 235.76 more than our original bill before we made the upgrade. not only were we told that our bill would be cheaper but it also included, you guessed it,the charge for the fight. when we contacted comcast we were told there was nothing they could do and we would have to pay the bill as stated. not only is this dishonest business practice but i had no choice but to cut off the service in order to pay this inflated bill. i will not be returning to comcast and urge all others to get all deals in writing before you make any deals as they will say one thing and execute another. unfair comcast unfair.
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Review
#409729 Review #409729 is a subjective opinion of poster.
Loss
$236

Comcast - INCOMPETENCE

Comcast has the most incompetent employees that I have ever dealt with. They can never get the bill correct. I have talked with over 9 people today including a Supervisor and they still cannot get it straight. We live in an apartment off campus that provides internet and cable in the monthly rent. But comcast insists on charging me for the internet. Now the apartment manager has to call them and provide a free rate code so that they do not keep turning the cable off. It is a shame that they cannot train their employees on their system. I am so glad that at my home I have UVERSE and will NEVER EVER get Comcast, and would not recommend anyone does!!!
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Review
#409408 Review #409408 is a subjective opinion of poster.
Loss
$90

Comcast employees stalking clients

This company needs to launch an internal and external investigation on some of their employees. There are Comcast employees in the Michigan area that are stalking clients online and also physically while on break sitting in their work vans. How do I know this? Because I am the one being stalked. I've known that person working for Comcast in the past. This person is mentally ill to the one hundredth degree. Stalking is a criminal offense and should not be taken lightly. This entire company should be sued. I hate Comcast. There is no way on this earth I will be using services from this company ever again.
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Review
#409288 Review #409288 is a subjective opinion of poster.
Tags
  • employees stalking clients

Comcast - Wrongly Accused of Copyright.

So I've recently switched to Comcast (about 3 months ago) and just a day ago I've received a copyright alert telling me that my Internet connection was used to download copyrighted material. I haven't downloaded anything for the last 3 months. No songs, no movies, nothing. Yet, I've received an alert. In other words, some hackers used my Internet connection and now I'll be going to jail for what they downloaded. Honestly, Comcast - you're doing a great job! Or maybe I should congratulate current government!!! After all they came up with a *** idea of SOPA, PIPA and other similar ***
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3 comments
Anonymous
#694493

I also got a call notifying me of a copyright infringement - only problem is that I got the call on my cell. I never gave Comcast my cell number - they have always previously called the landline that we gave them. Seems to be something strange going on.

Anonymous
#654546

CALM DOWN THERE, BIG GUY! Comcast isn't going to rat you out or send you to jail, they're simply passing on the complain they received that showed your IP connected to the download/sharing of the material. You are responsible to ensure that you connection is secured and if it isn't, that's something YOU should correct.

Anonymous
#651821

If you are using a wireless router in your home, you may want to make sure it is locked. Someone may be accessing the internet using your wireless router. If this is the case, it will look as if it is you doing the illegal downloading.

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Review
#409249 Review #409249 is a subjective opinion of poster.
Tags
  • Great job

Rude good for nothing liers at comcast.

went to get a box they lied saying the only box they offered was 10 dollars a month, called to get it right, a service man came out to get the 10 dollar a month box to work said that it was set up for a paying customer it was set up so if it was stolen it would not work, he also said they lie often to get you to pay for the box. he set up for them to come out the next day to bring the right box and they never came out, called to see what was the problem and the phone worker began to raise his voice and said he was going to make me pay for someone to come out and he could not send a box by mail because the guy they sent wrote the paper work up wrong.
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Review
#409174 Review #409174 is a subjective opinion of poster.
Loss
$120
Tags
  • comcast complaint