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Comcast Stress

Starting off Comcast made things ridiculously stressful. The cable box didn't work at first, the techs were nice and helpful, but in the end it was a technical issue on their end that made this ordeal last two full days. I can't describe the frustration over how much time was wasted and thoughts of cancelling cable and just having internet. Now it is billing issues. Have had Comcast two months, the first online automatic bill pay went through while the second was reversed. They wanted to charge me $25 for this. The only reason I found out that my bill was reversed was after several unknown calls coming in 2-3 times a day. The automated messages gave no information, and half the calls had the number chopped. When i had tried to answer my phone I would get an automated message to call a number, no other information, so I didn't waste my energy thinking they were soliciting or something annoying of that sort. Finally, getting irritated I picked up and was shocked when a human responded. She had no explanation over the 2-3 calls a day or the automated voice messages. To pay the $82.63 I hadn't even known I owed there would be a fee. Why would I pay a fee when there should be no outstanding balance? Also, I am very concerned with my credit so all bills are paid in a timely manner. I paid the amount online and avoided the fee, however, after wasting a lot of time I still do not understand the odd amount due, but plan to have it addressed. Whatever might be the case, Comcast has a lot of technical issues that need to be fixed. Given the choice I would switch to another cable/internet provider if that were possible. As it is I am tempted to cancel cable since it is not necessary and I do not like the idea of paying a company not providing proper customer service. What has happened to the days when customer satisfaction actually mattered?
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ID
#322903 Review #322903 is a subjective opinion of poster.
Location
Petaluma, California
Service
Comcast Internet Service

Comcast - Aaaaargghhh!!! Digital Adapter Ordeal

Ten days ago, our cable went out. All of our sets flashed a notice that we needed digital adapters in order to continue service. I went online and ordered digital adapters for all the sets. They were to arrive within 3-5 work days. A week later they hadn't arrived, so I called to find out status. Waited for more than 30 minutes to connect to a live person before hanging up and attempting an online chat. Chat lasted more than one hour. They had no record of my account, then no record of my order, then no record of my most recent payment. In short, they wouldn't send me the adapters until I supplied the most recent payment confirmation number! So I just wasted over an hour and half of my evening and have nothing to show for it. Still no cable service. Just located the payment confirmation number and will call back. If this isn't ***, I don't know what is. Every experience with Comcast is the same. Terrible customer service and nobody knows anything. One more thing - try to pay your bill over the phone and they charge an additional $2.00 "convenience fee". Really?!! That's not to talk to a person - that's just to punch in your CC number. Ok. Rant over. I hope everyone who complains also writes to their local cable authority. It's right on your cable bill.
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ID
#322902 Review #322902 is a subjective opinion of poster.
Location
Flemington, New Jersey
Service
Comcast Internet Service

COMCAST SUCKS!

After calling Comcast to change my services, I was successful. But now that I have switched to WOW and want Comcast services shut off they are saying I am not authorized on the account. My husband has told them TWICE that I am authorized. My husband works long hours and has me handle the bills and such for that reason. Now my husband is going to have to come home and talk to their *** AGAIN! Their prices keep going up after we get the bill knocked down it just goes right back up again. Their customer service is HORRIBLE and people there must not have to do their job. That's funny, last I checked when you go to work you actually have to work. But apparently not at this place. So I guess if you want a job where you can slack off all day Comcast would be a great place for you to work. This is why we are cancelling the services. They are ***
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1 comment
Anonymous
#494114

brian_roberts@comcast.com is email address of CEO of Comcast

ID
#322808 Review #322808 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Product
Comcast Account

Comcast is the worst

i started service with them and asked for wireless modem (need it for work) the tech comes out and says he hasnt any for months. a multi billion dollar company and they cannot fullfill a request that i put it 3 weeks prior. I called the customer service twice and they stated they will ship me one overnight for free, for inconvience. 4 days go by and i still have not recieved it, i called back and they said it was an error with it and never shipped they had the nerve to attempt to charge me for it. they didnt even call me about the error. horrible horrible horrible
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2 comments
Anonymous
#491362

I meant router, I'm sorry. Frustration will steer you away from words as it just happened.

I do not because I spend $7 per month for either a cable modem or a wireless router/cable modem in one.

I will not spend $7 for something that does less. I shouldn't hVe to go out and buy that.

Anonymous
#491345

Never heard of it. You must mean a wireless router.

Why not just go to Walmart, Best Buy and buy one? They are inexpensive.

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ID
#322741 Review #322741 is a subjective opinion of poster.
Location
Washington, District Of Columbia

Comcast - installation no show and horrible customer service

I have had Comcast internet for over 11 years. I pay my bills on time and have rarely had a reason to complain. We were looking for a new TV provider since our Dish Network was expensive and outdated. We had an online chat with a Comcast rep (which took about 30 mins and should have taken 10) and decided to add their Total Home DVR package. We scheduled an installation appt for today and took great care to update our information as we had an old number on file. Fast forward to today... the rep never showed up. When we called, we were told that it was our fault because the tech called a disconnected number. We told them multiple times that we updated our info as THEY ASKED US TO DO, so it was their problem because we did exactly what we were supposed to do. That a tech called an old number that they didn't update and decided not to show up is absolutely not our fault. They would not do anything for us and wanted my husband to take another day off work to be here tomorrow. He told them he no longer wanted that service and we will probably be canceling the internet soon as well. We actually called Dish and got prompt help and better rates. Comcast will reap what they sow. Additionally - not a single CSR speaks English as a primary language. They are outsourcing all of that work
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ID
#322642 Review #322642 is a subjective opinion of poster.
Location
Chicago, Illinois
Loss
$130

Comcast - Crookcast

My comcast bill runs from 05-23-06-24 but my due date is 06-08-12. I am being charged a late fee for not paying my bill a month in advance. They charged me a $18.00 late. A $5.00 late fee stemming from 04-26-12. When I asked the rep he says that's the way phone companies charges everyone.(not mine) No one can explain why if I don't pay a month in advance I will be charged a late fee. The rep Joe would not supply a supervisor. He said because of restructuring, they were unavailable.
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ID
#322625 Review #322625 is a subjective opinion of poster.
Location
King Of Prussia, Pennsylvania

Comcast has gotten way to big for it's britches!

While disputing a $30 charge that I was not quoted the customer service rep said that the representative was probably afraid to quote that charge! Of course, no one at Comcast has any authority to waive charges. While trouble shooting 2 additional digital boxes (which we are forced to pay for to have the same service we had before) the tech couldn't get the boxes to sinc up. He said he'd send a tech out. When I asked if there would be a charge, his respone "oh no." Guess what, I was charged and customer service refuses to credit the charge. Relunctantly they agreed to escalate the issue, however, it wasn't possible for anyone to call me back to let me know if the charge would be credited. I'd just have to check my bill ??? In other words, they won't discuss that matter any further.
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1 comment
Anonymous
#495029

Maybe this will work for you too. I fought Comcast online CS for two weeks over a jacked up Bill and "free" promotional Triple Play services that they would not honor.

Finally I took the order confirmation and bill to the local Comcast/Xfinity office and they removed all of the extra charges and got my bill and services all back to what I had signed up for.....in about ten minutes. PLUS the kind lady gave me a 5% store discount, upgraded me with 80 additional channels, doubled my internet speed and gave me a free months service. And she warned me to NEVER order services from Comcast Online and Never contact Online CS.....only work with the local Comcast/Infinity Stores in person if at all possible.

Good advice! It's like working with a totally different company

ID
#322444 Review #322444 is a subjective opinion of poster.
Location
Bolingbrook, Illinois

Comcast - Cost hike without notice

I have been a customer with Comcast for almost 10 yrs, every time my bill got out of hand and seen the deals advertised on tv I would call and tell them I want to cancel my service due to the price of my bill and they would give me the deals but never update my equipment, my cable modem was made 2006, I tried to get a newer one and they told that one was fine. Service down, cost up. Money hungry companies Smart business tells me that your current customers should be top priority, if deals are going on, give it to them automatic, a happy customer is a satisfied customer.
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ID
#322301 Review #322301 is a subjective opinion of poster.
Location
Elk Grove, California
Service
Comcast Tv Service

Comcast sucks lousy service!!!!

Lousy service....I was waitng for technician to come install never came...called and was scheduled the the day that I did not even agree on ...... I am cancelling the service right now before I even start with them...... I should have read comments about this company before I even called them. I been on hold over the phone for nearly an hour.......my issues were never resolved.I thought it is service oriented? nope..it is at there own terms not the customer!!!! and to think we are a paying customers ... we should be getting our money's worth!
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ID
#322070 Review #322070 is a subjective opinion of poster.
Location
Palo Alto, California

Comcast - Unknown Charges Pending

Thankfully, I always compare my bill online before I pay it. It seems like Comcast is always adding charges to my account so I always check. I make sure to pay my bill Monthly so I only owe ( 1 ) month each time I pay. It never fails, I'll log on to make sure I am paying what I am supposed to and 75 - 90% of the time, there's a new charge pending or they show I owe for ( 2 ) months when I know for a fact I owe for one. I am on a fixed income and am proud of how well I keep my bills paid and therefore always keep record of my charges and payments. LOL This time when I logged on, there was a $50.00 charge pending that stumped me. I immediately called to see what this ghost charge was for. The Rep I spoke with told me that it was for the technician who came to my home to repair my phone line. This really pissed me off because I do NOT even have a phone line with them and I never saw any technician what so ever. When I told her there was a mistake, she laughed and said, "That is weird that you would have that charge on your account." and assured me that it would still show due on my next month bill, but that it would also show as a credit. Laugh? You think this is a laughing matter? WTF!! Let me screw with your income and see how loud you laugh!! UGH I ask, "WHY?" Why not just take it off right then? I know why, they're hoping I forget or let it pass by and pay it anyway. NOT!! Not gonna happen! Or they THINK they are going to use it to charge me a late fee. That isn't going to happen either! Anyway, she said she was not authorized to remove the charge but she could mark it as a credit? How dumb do they think we are? Bottom line, Always compare your bill with your online account balance!! Have a great weekend everyone!
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ID
#322051 Review #322051 is a subjective opinion of poster.
Location
Morton, Illinois
Product
Comcast Account
Loss
$50

Done with Comcast *** Service!!!

We are done with comcast *** service!!!! We just moved in a new place and had an appointment to have our service transfer to our new house. Finally! the tech came at 4:45pm after waiting the whole day.....he did not finished installing the cables until 9:00pm at night and he left with the our other 2 rooms cable box not working and without programing all the remote control. This guy said, his supervisor will come the next day and will check the 2 not working cable box. I asked him what time will his supervisor coming and he was not sure so he left his supervisor phone number. The next day came, 3:00pm no supervisor showed up and not even a phone call. We called the number and of course it was a voicemail, so we left a message. 4:30pm still no one showing up. We called the customer service, we tried to fix the problem over the phone, did not work so they said another tech will come in one hour. 7:30pm no one showed up and no phone call again. We called the customer service again, same thing tried to fix the problem again over the phone after we told them it will not work because we did that earlier. Now, they said a tech will come Saturday between 7:30am to 8:00 AM, COME ON!!!! they left our house so late the other night and made our kids missed their school bed time and now they will give us so Freaking early appointment on a Saturday while our kids still sleeping!!!!! WHAT KIND OF F#*%@*# SERVICE IS THAT???? We will cancel our account with Comcast and will open with Direct TV for Cable and AT&T for computer and Vonage for phone!!! and will go to facebook and will go in tweeter about Comcast bad service.
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ID
#321978 Review #321978 is a subjective opinion of poster.
Location
South San Francisco, California

Comcast Triple Play Special Offer Scam

I ordered the Comcast Triple Play Option for my 79 Year old motherwho just moved in to a new HUD subsidized low income elderly apartement. Deal was supposed to be for $99 per month for 2 years contract. Had to also pay $7 per month for a modem for the Internet Service. Total per month was supposed to be $106. I agreed to pay $34 per month for installation for a first months bill of $140. Subsequent months would be $106. The deal included free HBO for six months and free DVR Service for six months. Special online ordering offer was for a $200 Visa Cash Card. I printed out the Order confirmation that verified all of this information. One week after Comast installed the Cable Box, Phone, and Internet Modem, they sent my Mother a bill for $254 dollars rather than the $140 on the order confirmation. When we called Cust Service guy ("Dave") said they do not give away 6 month free HBO or DVR Service (really? check their website: "Triple Play Option"). They also had to charge an activation fee of $29.99 for the Phone and another Installation fee of $50 on top of what was on the order confirmation. When I said that I had the order confirmation printed out as Comcast suggested I should do when I placed horder, he said they do not send order confirmations from the order website or by mail....even though I was looking at one in my hand! I told him that they could come pick up the equipment and cancel the order. He then proceeded to work on the problem which apparently meant he would put me on hold for thirty minutes several times while he "checked with his supervisor". Each time he came back and offered to credit Mom's account for one extra charge at a time: first the second "installation charge". then when I would not agree with just that credit, he offered to credit her for three months HBO, then 3 months of HBO twice, then credit for the "free"6 -month DVR Service. Finally I got him to agree to eliminate all the extra charges.....took about two hours. Then I asked him to confirm the monthly bill amount and it had jumped from $99 plus $7 to $148 per month and he said he could not find any "Triple Option Plan" in the Comcast sytem. So I again told him to come get the equipment and cancel the order since they refused to honor their own offer and order confrimation. So he then went away for another 15 minutes (put me on hold) and came back and said they would honor the $106 per month. So then I thanked him and aksed him if they would rebill for the correct amount and he said, "No, you have to pay the full $254 since you already have that bill. Then he would see that she got credited for all those extra charges. I said I would do that if he confirmed in writing everything he agreed to credit and he said he could not do that. I would have to take his word on it but I could trust him because he had been workjing there for years and knew all the tricks. Except he doesn't apparently know what Comcast offers new customers for signing up i.e. Triple Play Option. Then he added if Mom did not pay the $254 on the original incorrect bill, she would forfeit the promised $200 Visa Cash Card. Once again, I told him that I wanted the account cancelled and I wanted to speak to a supervisor and he said supervisors don't take customer calls but he would talk to his supervisor and call me back to tell me how they were going to make everything right and honor the order confirmation.....without putting anything in writing which would get him fired. That was three days ago and no one has ever called us back. I've since read many customer complaints that Comcast has been using this same "bait and switch" scam for at least two years, they are under investigation in 21 states, have been successfully sued in small claims court where they apparently fold and settle before any actual court procedures. I have been advised that this is apparently part of Comcast's business plan, to cheat and lie and count on older people who don't undertand scam artists and cheating to knuckle under and pay all the extra fees. Well, they've messed with the wrong 79 year old lady this time! I'll see that company investigated and see someone fired before I'm done with them! This company has no shame and no integrity. The only thing I don't know is how far up it goes. But I will find out if I have to write a thousand letters to local and state government, and every officer and member of their board of directors. As well as the millions of copies of this complaint as I can send out over the web! engineer4725@gmail.com Details: May 29, 2012 "Dave" at Comcast Customer Support Order Number 8497900011590761 dated may 9, 2012. Installation May 22, 2012
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7 comments
Anonymous
#865296

I've been waiting since June 6th for the $250 Visa gift card and I've been calling since then trying to get the card. I need it for groceries.

I keep getting told it will be sent out in 4 to 6 weeks.

Nothing received. Now I've contacted someone online and told them I'm going to get the Better Business Bureau, Forbes Magazine, the FCC and even the local news and ask them to do an investigative report on Comcast/Xfinity.

Anonymous
#556377

I kind of knew that this would happen: My mother never received the promised $200 Gift Card that they said she would receive after 3 months payments. So she called and talked to "Alex".

Seems she was disqualified because she changed the terms of the contract: she fought back against all of the added installation charges and false permium charges for free service that boosted her contacted monthly bill from $106 per month to $245 per month! We got the false charges straightened out a the local Xfinity office and when she told him that he camne back with "there was never a gift card in the contract". She said we had the online order receipt and it was on there so then he came back with "yeah but you never actually signed it so it's not legal". Wanna bet!

I had her record it and we'll see what the District Attorney and the State Trade Commission thinks! I wonder if the CEO Roberts has an elderly mother who's still alive and what he would do if someone was screwing her over and playing these kind of bullying games with her.

Anonymous
#544506

when having issues with a utility company such as comcast, or verizon, or anyone, look at your bill, and you will find a number for the FCC and your local PUC... call them and file a complaint. It goes to corporate, and the issue WILL get solved.

Anonymous
#494276

I gave it one more try and called to talk to another online rep to try and confirm all the credits I was promised by "Dave". As I figured, he pulled up the account and there was only one credit given for the double installation charge. Everything else he promised was not there. BUT this new rep suggested that I take the order confirmation and the bill to the local Comcast office and talk to them about it.

So I took time off from work, took the paperwork and my mother to the Comcast office in Colorado Springs. After waiting for 45 minutes, we talked to "Kelli", explained the situation, showed her the paperwork. She shook her head and within fifteen minutes had everything corrected to the original order, everything that we agreed to, plus gave her an additional number of channels (for six months) to repay mom for her trouble!

I was very pleased with Kelli's knowledge and professionalism and told her that it sounded like she had seen this kind of problem before. She said that was the same kind of billing problem/online rep problem that she had already seen 10 times that morning! She said that she advises all of her store customers to only work with reps in the store and NEVER try to order services or resolve problems with the online customer service system.

So that is my advice: online work with your local Comcast/Xfinity office when dealing with Comcast. It's like dealing with a completely different and acceptable service company. Maybe it's not so much that Comcast is a bunch and liars and scam artists so much as they are just totally screwed up, at least in terms of customer service (online). I'm no CEO, but I would fix it before I lost more business. But that's just me, a professional engineer with a MBA in Finance/Accounting. what would I know?

Anonymous
#494107

brian_roberts@comcast.com is email address of CEO of Comcast

Anonymous
#489294

I placed an order for Comcast cable as well and never received the promised VISA gift card not to mention the actual cost of doing business with Comcast is outrageous.

Anonymous
#489222

Good job keep up the good work we have to hold these money grubbing liars responsible when they steal from us. This is why i refuse to buy cable.

I don't trust any of them.

They can just make up charges and tack on fees whenever they want. Excellent job asking for the credit in writing you and I both know they never would have honored it.

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ID
#321848 Review #321848 is a subjective opinion of poster.
Location
Riverton, Utah
Service
Comcast Internet Service
I have tried for over a month to get service to my new residence but I have been told my residence was unserviceable, my house was not on their registry, or problems with former owner of my house. Each time they were to get back to me but don't. I want to find out...
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1 comment
Anonymous
#491078

Comcast Business Class. Was told the commercial building had maxed out capacity.

No there was only 1 business with comcast in there. Multiple calls to comcast by both business owner and property owner all to no avail. Comcast never sent anyone out to investigate in person.

UNREAL. DO NOT DEAL WITH THIS COMPANY.

ID
#321533 Review #321533 is a subjective opinion of poster.
Location
Toa Baja, Puerto Rico
Service
Comcast Internet Service
I recently applied for Internet service from comcast. While talking to a customer service representative online, he/she has asked for my SSN. On further discussion about providing my SSN, the customer rep clearly mentioned that there won't be any credit checks run on...
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ID
#321427 Review #321427 is a subjective opinion of poster.
Location
San Jose, California
Service
Comcast Internet Service
Loss
$10000

Comcast is the Worst

My boyfriend and I have had problems with Comcast right from the beginning. From different representatives telling us conflicting information, to not getting (but still paying for) services we were not receiving, Comcast has been one big headache. Our internet constantly goes out, sometimes six or seven times a day. We have called and called, they sent us a new battery but that made the problem worse. Now they gave us a four hour window for when they will come and look at it, they call ten minutes before the end of the window, we miss the call on the last ring, call them back right away and no one answers. The guy didn't knock on our door and our neighbor was outside and offered to let him in our building and he said no and just left. There is no truck out front or anywhere on our block and now they're saying we need to make a new appointment tomorrow when my boyfriend and i have class and work. Today was our day off and we wasted it waiting at home for no reason. I wish there was another option for cable here, but there isn't.
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1 comment
Anonymous
#495525

Comcast is a company that is forced on us just because we dont have choices.I booked an appontment for my first installation and wasted the whole day.Minutes before the window expired I called and the told me I should continue to wait.That day was wasted.

Almost two years later i wanted to move the service from the current location to a room in the same house.The same thing happend.This time the was no appointment booked while I was home waiting for a technician.What can I say about this company that does not care but forced on us.

The rep would not allow me talk to a sup

ID
#321225 Review #321225 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
Service
Comcast Internet Service