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Comcast bad customer service

The Comcast cable that provides service to my house was accidentally cut. I now have a temporary Comcast cable that needs to be buried underground. During the past 6 weeks, I have repeatedly asked in phone calls and emails, that the cable needs to be buried.I have received "0" replies to phone calls, emails and live online chats. The temporary cable runs above ground over my neighbors lawn as well as my own. Our lawn cutters have run over the new cable, and it's just a matter of time before it's cut again. This is definitely not good customer service from the great and mighty Comcast Corporation
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Review
#414083 Review #414083 is a subjective opinion of poster.

Comcast *** service

Today is Saturday. Comcast had one of their reps come out to my home where i havent been able to get services for 5wks now to collect payment. its horrible that i have attempted to get someone out here for the whole time but whenever i call the automated system after awhile will tell u to leave a message and someone will get back to you as soon as possible. ***. Its been weeks! Theres no sense in paying for services that clearly dont work. Comcast had better do something about tjis awful mishap i refuse ti leave another message
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Review
#413877 Review #413877 is a subjective opinion of poster.
Loss
$126
I tried to talk to someone locally with comcast and there is no local number to call. I have to drive to richfield to talk to someone about this problem . TPT life is one of my favorite channels so to drop it without my knowledge is very poor dismissive service. When...
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2 comments
Anonymous
#682436

I'm a former comcast billing and Television tech rep. I hate the company more than you ever will, but to be honest with you, Comcast NEVER makes any channel changes w/o informing the customer.

Its always put on the bill. So either you get paperless, you didn't check your channel lineup for area or you just didn't read the entire bill.

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#413572 Review #413572 is a subjective opinion of poster.

Monopoly comcast

Offers new customers better rates repeatedly and couldn't care less about existing mere individuals only business customers.wears customer down rather than resolv issue (transfers, hold, blatant non answer and attitude of, sorry, too bad, multiple different answers from same department employees, couteous but fruitless service sucks up time, simple answers to them means customer pay for something we could really handle in a two minute phone conversation.dead end company if you're looking for one that's efficient with its product AND servicing it. … 'kitsicljv viydkgckhlc fodo *** hifuf5;4#3 8%6;0;=5;4;9 9: 0;4;4;+ 0? 934gjug, voditskt ,dkdf.visidljv kcuf ulfc chchchv djditdiyck kgchkch vjvjv vjvj jcufjv jcjvkb nj bhhj vj kl nkfuf 62 gdhdhcjj ckgut b fuv nutshellikkb
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Review
#413472 Review #413472 is a subjective opinion of poster.
Loss
$100

Comcast has been unable to restore my phone service for 4 days!

Update by user May 30, 2013

A technician arrived within the time frame specified and was able to have someone at the Comcast office correct the problem within ten minutes. Something to do with having the wrong switch settings.

It appears Comcast needs to improve their phone support script, and perhaps hire a few more people to shorten the wait for both phone support and for in-store service (equipment exchanges). I have no complaints about their on-site technicians.

Original review posted by user May 30, 2013

I have had no inbound phone service for four days. Comcast is contracted to provide both internet and phone. (I watch very little television.) I have talked with several sickeningly polite technicians in Costa Rica after 15 to 20 minutes on hold, with calls lasting 30 to 45 minutes, but still no phone service (I can dial out but inbound calls go to voicemail). Technicians say they escalate the problem to "Level 2 Tech Support," but I never hear from them. One had me go to the Xfinity retail center, where I waited in line for nearly an hour for a grumpy counter clerk to swap modems. Identical modem. Identical problem. And the new modem's battery bay was empty so I have no emergency service if the power is out. Another trip. Another wait. I demanded a visit from a technician today, but have low expectations. I'm looking for alternate internet and phone providers. I also don't intend to pay for the days without service.
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Review
#413228 Review #413228 is a subjective opinion of poster.

Comcast blunders

Been trying to get cable tv for several weeks from comcast. Called many times without results. Even though my house is wired for cable tv from comcast from the previous owner, and the line still connected from the pole to my house, as well as my neighbor(10 feet away) has comcast service(verified by Comcast)now and comming from the same pole that is connected to my house, no one there will take my order for service, only saying "we do not have service to your house". Talked to 5 different customer service reps, each the same answer, we do not service your house. They refuse to permit me to talk to a supervisor, and without responce from the CEO-Roberts, I give up. It's Dish TV now. How can such a company exist?? There's advertisement every few minutes on the TV, but there's nothing at the call center. I always said a company shines at the time of the sale, then goes down hill after the paper is signed. In the case of Comcast, there's nowhere to go down to. I can imagine the responce you get when you entered a 2 year contract with them.
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1 comment
Anonymous
#657912

My guess is the previous owner stiffed Comcast, big time! If there is a service center in your area, take your proper ID, and rental or purchase of property papers direct to the folks there.

It is so easy to say you are a new customer over the phone, but I am sure Comcast would like proof.

Review
#412673 Review #412673 is a subjective opinion of poster.

Comcast in Chicago, Illinois - Poor reception/weak signals for "high speed"

I have the phone, internet and cable combined (I would switch but AT &T Uverse isn't offered in my area). My phone "dies" all the time and drops calls like a cell phone even though its a land line. My cable freezes and scrambles, not to mention lost signals all together(had a tech replace the box- and he said I have a weak signal--well dugh you all drilled it and chose the location--didn't you test that before hand). My internet is slow. I have a sick child (asthma) and Lord forbid if I didn't have a cell backup for when my phone just isn't working.
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Review
#412639 Review #412639 is a subjective opinion of poster.
Loss
$180

Comcast login

I have had Comcast since 2006 when I moved to Bolingbrook, IL. I have used the same email address and password as my online sign in the entire time. A couple of months ago, my AOL account was hacked so I did have to close it and get a new one. So it did not surprise me that they wanted me to update my email account with a new one. I updated it with my new AOL account. They sent me a conformation to the new AOL account. But when I tried to confirm this account change, the website refused to log me in no matter what I did neither the old or the new worked. After over an hour on the phone and being hung up on with Comcast tech support, I was forced to use a Comcast.net email address which I have never and will never touch as my username. What right do they think they have to tell me which email account I must use? Last I heard, I was free to use what ever email provider I wished. I prefer AOL and will NEVER use Comcast.net as my email provider. Give a break.
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Review
#412575 Review #412575 is a subjective opinion of poster.

If Comcast cares how would it go if they didn.t

I have spent 6 hrs this week calln Comcast only 2 hold 7min. each call n be disconnected after holdn. After 22 consecutive calls I get an agent who has the nerve to have an attitude. And to add nsult to injury there was no solution giving to problem. I have been Comcast less thadn a yr. n have had 6 technicians here 4 the same problem. There is no bill no bill I hate 2 pay more becausre of the HOI RRIBL HORRIBLE customer service Because the same problem cotinues to exist I would only recommend Comcast 2 anyone if I was trying to aggrivate them or make them suicidle. Btw don't even bother to consder the recomindation of contacting thee address given b4 postn here. They don't contact you back or address complaint. They don't care about costomers and they don't mind showing it, that's why it is so diffcult
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2 comments
Anonymous
#655436

Learn how to spell.

Anonymous
#654914

If you speak like you write no wonder you have problems! Spend your money on an EDUCATION!!!!!!!!!!!!!!!!!!!!!!!!!!

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Review
#411149 Review #411149 is a subjective opinion of poster.

Comcast in De Kalb, Mississippi - Untrained tech and customer service

Upgraded my service to any room dvr its has not worked its has been 7 weeks over 100 calls guess what still not working if you can get someone who speaks English or anyone who evens cares it would be amazing. I am paying for sevices I don't have can't get a credit until its fix which looks like never so tell me again about the comcast promise and commitment the comcast guarantee. I have missed work for tech to come in have had someone in 7 times from april 7 to day is may 21 still no sevicehelp me out please
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Review
#410864 Review #410864 is a subjective opinion of poster.
Loss
$500