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Comcast in Houston, Texas - Monthly bill fluctuations

My bill changes every month, bogus charges all over the invoice that you can't make heads or tails of. You call and ask and these criminals are ALL salesmen and they'll give you the usual song and dance about those bogus "fees" and if you even try to get less to save more, forget it! Can't tell you how many times I've been told "well, really this is the best deal for you, we could eliminate X and save you $8 bucks a month". Oh, what's the point?? I just got my latest bill and it's almost $30 bucks more than usual even after I deducted two movies I rented! I'm sure there are $30 bucks worth of "fees" associated with renting the movies! CRIMINALS.
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#416330 Review #416330 is a subjective opinion of poster.

Comcast in Essex, Maryland - Anti-consumer and potentially illegal

My first 24h as a comcast customer: I called the local representative, on the advice of the building I am renting from, where I received the guarantee I had the best deal. He charged me a price higher than what was available online and set up a connection inferior to the one I paid for, as well as was slow and discourteous in his communications. I first contacted Comcast's live chat to address this, the person was unhelpful, rude and terminated the chat, not wanting to change anything even though I didn't even get the plan I paid for. I then contacted comcast on the phone and the 2nd person I spoke with finally fixed these 2 issues, but sent me to tech support because my speed tests were not up to what I had paid for. Finally this issue was resolved by tech support. The day goes by, I notice significant problems trying to stream video content at a high resolution, with a high amount of stuttering, a problem I didn't have at my previous ISP. I look things up and indeed, the content was being throttled by Comcast; a) their support forums discussed extensively how this was a recurring issue for streaming with Comcast; b) this problem was independent on my hardware as I previously had had no issues and the remainder of the internet worked; c) my girlfriend, who still had the previous ISP, had no problems; d) the problem resolved through the use a VPN that prevented Comcast from monitoring traffic. I spent 2 hours on the phone speaking with 5 different people to resolve this issue. Most people did not understand what I was talking, as they weren't particularly tech savvy despite being technical support. The last person that I spoke to about this became very quiet very suddenly when confronted with the evidence. Frequently, tech support would try to get me to sign up to a signature comcast tech support that charged over $30 just to sign up, in addition to a $5-6 monthly fee, which is ludicrous and infuriating. It is interesting to note the FCC fined Comcast for throttling their customers' internet only within the last few years. So in summary, in 24h, Comcast's employees were dishonest about their offers, bait and switched my service, were rude and unhelpful when I tried to address them, made things extensively difficult to resolve and then tried to not only cover up a blatantly illegal practice, but tried to again engage in dubious behavior to charge me for a service I don't need.
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#416239 Review #416239 is a subjective opinion of poster.

Comcast in Glenside, Pennsylvania - I have no idea how this company is still running

if you're one of the people whos concerning getting comcast internet service, never ever do it. The internet goes off frequently during the week, at least 3-5 times a week, extremely slow time to time. What ticked off was today. This comcast truck comes out of nowhere and start cutting cords in front of my house that was for the internet. The internet went off, my brother goes and talk to the lady. She says Our neighbor was getting internet service but had no idea why our internet was off. Checked our modem box, and tells us we have to wait until wednesday (friday today) In order for the technician to come in. i doubt the dudes probably gonna come in 2 hours late and would say "oh we have to come in tomorrow again" as always. And why the *** am I suppose to wait and pay for their fing service and not be able to use the internet for 5 freaking days without any prior notice?? Are they kidding me?? their customer reps some of their services are terrible, slow, and ignorant. My new hiring class from my work even agreed on comcast had horrible customer services. I have no idea at all how this company is still on the business. Since I dont have any internet access in my home, Im in front of my friends house waiting him for 2 hours, just to use internet. Do I seriously have to do this?? I have no idea at all why people are even joining comcast internet service. like 0% understanding.
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1 comment
Anonymous
#697676

You have their service, so clearly at some point you figured that all the negative talk about the company must be BS and they were actually good...

Review
#416019 Review #416019 is a subjective opinion of poster.

Comcast in Rohnert Park, California - Ugrade results in downgrade

I have had Comcast triple play for 8yrs without any real problems until now. I have had some problems with pixilating picture and freezing pictures for the last year and have called several times in the last year. They have changed my receivers saying that that might be the problem and still no results. This seems to be happening in this neighborhood as many of my neighbors have same issues. I called att uverse for quote on services and they offered a good deal and Comcast email had also been giving me issues and they messed up my social security # one my account and made me secondary on the account so it was hard to pay my bill online etc. Customer loyalty offered me a deal that improved the services I had and saved me money ( still not as good as att but I figured it would be less hassle to stay with Comcast than to switch) so I agreed to the deal and accepted the 2yr contract in the ivr. A install appointment was scheduled to give me an anyroom HD X1 dvr that recorded 4 shows and new modem for my internet as my speed was slow and a receiver for my second tv for $130 a month- no mention of install fee etc . I was assured that I would have the same channels I have always had and HBO at the $130 quoted. The install date arrived and that morning my family could not call me because my phone # was no longer in service. Mind you no changes where supposed to be made to my phone service. I contacted Comcast customer service and they said it was an error and the tech would fix it when he arrived. The tech arrived and said he had nothing to do with phone service, he did not know what the appointment was for and did not have the equiptment for the install saying that the x1 dvr that record 4 shows had not yet been released. I figured that this was an error and said ok just give me two regular hd dvrs and ( one for each room as the anyroom dvrs where not in ) and we will call it even. Tech said he could not do that with out additional charges and so I contacted customer service again to try and get this straight. customer service said that the $130 was actually $139.99 and that I must have misunderstood and I had to make 3 calls where I was transferd left on hold for 15 min each call and disconnected just to get that information. The tech left and I had no upgrades and my phone number had been disconnected by Comcast in error. I called customer loyalty the next day and was told that I must have misunderstood the offer - I told them that I wrote everything down that they had offered me before I accepted the deal and they offered to cancel my service. No apologies no offer to fix anything or make it write no admission of fault for disconnecting my phone nothing. I called back again and wanted to speak to a supervisor and was put on hold for 20 minutes. The customer loyalty rep then offered to wave the install fee- I responded that no install fee was ever disclosed to me to begin with and that I wanted to speak to a supervisor as I had been lied to about the price of the upgrade and the equiptment promised was not available as it had not been released yet and because my phone had been disconnected in error and they still had not fixed it and I had been hung up on etc for 2days at that point. I was placed on hold again for another 20 minutes and some man came on line and told me that he was a supervisor and that they could not give me the price quoted and that all they could do was offer me a service appointment to fix the phone # - I told him how bad the service was and how I got a different story from each person I talked too and no one offered to fix anything at all and that the reps seemed to have no idea about the products and services they provide and that this was unacceptable and what would be done. He had no real response and I told him I wanted something done about the horrible service. I told him he could at least offer some free services for the nightmare they had put me through for the last 2 days. He then offered me free showtime for 3 months- I told him that I wanted to think about it as I was very upset and asked for his direct line to call if I wanted to continue with Comcast. The tech came to fix my phone and was nice enough and advised that he had the equiptment to do the upgrade if I wanted to go ahead with it all I had to do was talk to the supervisor to get the work order. It is now the 4th day and I figure OK and I called the supervisor at customer loyalty and got vm and still no call from him after 4 days so the tech left and I called customer loyalty and they said they would give me the deal for $139.99 and free showtime for 3months and a discount on my boxes for 6 months - good, finally someone who cares a little. they scheduled a new install and said that we would only be able to record 2 shows on the dvr until june 24th when they roll out the option for 4 recordings and that automatically a signal would be sent to the box and it would would upgrade. This was great and I thanked her. Thant evening my cable box said not authorized on all channels and I had to call again 3 times before it was fixed by someone who doesn't even speak English decently ( not there fault just that they don't seem to understand you and they do not have any knowledge about the services and how they work). My phone was finally fixed but now my voice mail says the # is not in service and my aunt can't get ahold of me and she is upset as she is elderly and counts on me for all her needs and in emergencies and she is frightened that she can't reach me or leave a message. So I call again and am disconnected, put on hold forever and a rep tells me that nothing can be done because I have a service ticket. I told her that has nothing to doe with my phone at all and that they just need to restore my vm so I can set it up again. She says she will call me back - 2hrs later she still has not called. I call again and the rep tells me to go to my computer and look up voice mail set up and follow the direction - I tell him I know how to set up the voice mail that is not the problem. He says just follow the directions and it will be ok and hangs up. Still no voice mail so I call a 3rd time and it rings for 20 minutes and disconnects. 5th day I call during the day hoping to speak to someone in this country who may actually understand and not hang up on me again and finally they fix the voice mail. 5days of absolute torture and I have the same services at the same price as when I started this with Comcast. No upgrades no calls returned by the customer service supervisor no nothing but a huge headache and a sour stomach and a thirst for vengeance after being lied to treated rudely had my services disrupted and messed with etc. the customer service is absolutely atrocious and completely ignorant. Why do I have to deal with some rep in a third world country being paid pennies to answer the phone and fumble around with my account without knowing anything about what they are doing? You get the service you pay for and since they pay them nothing you get nothing but headaches when you call them. I want to complain but there is nowhere and no one to complain too. How can anyone get away with treating their customers so poorly and stay in business.
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#415341 Review #415341 is a subjective opinion of poster.
Loss
$160

Comcast in Houston, Texas - Continual Outages -

Comcast, in the Galleria area of Houston has outages almost every time it rains. The outages last for hours even entire days. They are making no attempt to repair the problem, just handle it slowly each time there is a significant rain. Tried to discuss with the billing group and the technical group the issue and the fact that I am not happy paying for a service they are not providing. After throwing every road block imaginable in front of me...and when I finally demand to speak with a supervisor, I have been kept on hold so long (over 30 minutes on this call...and then she, Carol (made up name) said she is the wrong department and will send me to another...and so far...15 minutes waiting here) that I have never been able to have a discussion with them. They need to lose their franchise as they clearly are unable to provide service to any reasonable degree. I could not stay in business if I treated my customers they way they treat us. They also need to stop advertising about their service versus their competition as it is an outright lie.
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#415326 Review #415326 is a subjective opinion of poster.
Loss
$500

Comcast in Pittsburgh, Pennsylvania - The old bait and switch deal

Moved a few towns over and had to get comcast due to cable monopoly in area. order plan online SPECIFICALLY NO contract and no promo rates because of price increases every 6 months, read all fine print get half the TV shows at twice the cost and internet. Here we are 6 months later with a $25 price increase. I have to go to local comcast center because 1800 help number is useless. Absolutely no options to downgrade your service online. customer service tells me that ALL plans have a promo rate wether you get a contract or not. Now I will be paying EVEN more for less service because the combined price rate doesnt work with lower rate plans. the best part is that my bill claims I save over $100 a month? Who would pay $175 a month for standard internet and 50 channels.
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#415042 Review #415042 is a subjective opinion of poster.
Loss
$180

Comcast Technical Support Don't Know What They Are Doing

I called up Comcast and spoke to support because my internet was going in and out and we did some basic troubleshooting, such as unplug the modem and all that other bull *** you already know what to do. They had me connect the cable modem directly to my computer because they assumed it was my wireless router. The woman I spoke to told me it was my equipment and had to route me to Help Desk Signature support which charges you a $39 enrollment fee and $14.95 a month. Now I am speaking to signature support and they could not figure it out so they transferred me back to schedule a service call. When I was transferred back I was unable to schedule a service call because there was an outage in my area. These *** transferred and charged me for enrollment and said they could not refund me because it was already charged. Also, there was a charge on my bill after I cancelled the support for $14.95 and the girl told me the person I spoke to forgot to cancel the monthly service. So it is our responsibility to call these schmucks when they didn't do something incorrectly. I am trying to get through to billing and I am on hold for 45 minutes and then it hangs up automatically. Are you kidding me? No wonder why they have loads of bad reviews on this company.
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2 comments
Anonymous
#682457

Guess again pal. I'm a former Comcast customer service rep.

The person you were talking to over the phone was probably an Albert Einstein of internet service, new exactly what the problem was and how to fix it. The issue is is that all the calls are recorded and we're not allowed to give opinionated advice or we get in trouble. They use a program called BM Remedy User. The program is scripted, and tells you what to specifically ask the customer and have them do.

Then you click on yes or no to let the computer know if that particular step resolved problem.

If they go thru all the prompts answering no then a tech has to be sent out to your home so they can hit you with that service charge. Customer service reps are not allowed to deviate from what BM Remedy User tells them to.do.

Anonymous
#682461
@tinley park, il CAE

You were lied to about the refund. We could apply up to a $25 credit to any account, per day, for any reason we saw fit.

I use to just write down a customers acct # and visit the acct the following work day if a customer was warranted more than a $25 credit. And yes it is your responsibility to call the schmucks when something isn't done right.

If a restaurant serves you some bad food, its your responsibility to send it back. Same difference pal!

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#414988 Review #414988 is a subjective opinion of poster.
Loss
$75
Tags
  • Comcast fees

I have proof Comcast lies.

Here's proof that Comcast Customer services reps are liars. This is acual text from a Comcast rep: Joevin: That is alright. Rest assured that I will place notes here on the account about your concern today. Also, rest assured that your services will not be interrupted now since you have made the payment today. Needless to say Joevin lied, service was interrupted. This is not the first time Comcast has lied to me on various subjects. In fact it's about the 6th time. Please share this info with family and friends so we can stop the Comcast lying, scamming and thievery.
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1 comment
Anonymous
#660248

This same thing happened to me. Comcast is not honest.

Review
#414722 Review #414722 is a subjective opinion of poster.
Loss
$500

Comcast in San Mateo, California - Worst customer service ever - avoid

I was moving house, booked weeks ahead for Internet installation involving Comcast engineer coming at pre-arranged 2 hour window. He no-showed, phoned customer helpless number, they made excuses, promises, every one let down. Engineer coming soon for hours, 7 hours later they phone saying no engineer, book again for next available slow 2 days later. Repeat - never showed, I phoned, promises, escalations - no engineer. They phone to say no-show and book for next day. I told them where to put their Internet. Booked today to get Astound in. The big problem is their engineers are understaffed and their sales staff book new customers without having the engineers to do the workload, why make appointments you do not have the staff to fulfill? Basic bad company management. Everyone - avoid Comcast, they need less customers so they can service them better.
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#414566 Review #414566 is a subjective opinion of poster.

Comcast in Kingston, Pennsylvania - Horrible customer service

I had internet only and I stream my TV shows. I originally purchased a middle of the road level internet pkg. I decided to add the phone. They arrived with a new modem and shortly after I had trouble streaming basketball games. I called and complained about my slow speeds, and ended up upgrading to Blast. They still sent someone out to the house, who said squirrels chewed through my cable lines. After the repair, I still saw intermittant speed problems. I read on the internet that the Comcast modems weren't designed to handle the speeds they promise. Two weeks later I get a letter from Comcast informing me of this very issue. So now I have to go to the office, and stand in a long line to get a new modem, go home, install it, then go back and stand in line to return the slow modem. Or, I can have it shipped to me and pay a fee! Where is the customer service in this scenario?
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#414502 Review #414502 is a subjective opinion of poster.