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Comcast removes my channels after 18 months!

I signed up for a two-year triple bundle contract back in January 2012. For the past 18 months, I was able to receive CNN, Fox, TMC, etc. Last week, I got a notice on the screen that these channels were not part of my subscription. When I called their customer service, I was told that they made a mistake when I signed up and that they just discovered it recently in an audit! This is unbelievable.. A major cable company could not tell which channel their customer was receiving.. for 18 months! Even if true, Comcast should have the decency to continue providing the additional channels through the end of the contract. Instead, they want me to pay AN ADDITIONAL $59.00 per month to receive the same channels I have been watching for the past 18 months. I am now paying $101.00 + tax per month for Internet/TV/phone, so that would mean more than 50% increase in price each month! What a shame! A company that makes hundreds of millions of dollars in profit a year is unwilling to extend a minimum of courtesy to their customers, especially when the problem is caused by their inefficiency and negligence. I sure hope there is a better alternative to Comcast when my contract expires early next year. Also, did anyone notice how long it took (several months) to repair the big potholes in their parking lot on Malone Drive in Atlanta, and how long the lines are always in that location? SHAME ON YOU COMCAST.. Instead of spending millions of dollars in advertising, you should use some of this money to improve your customer service.
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Review
#418738 Review #418738 is a subjective opinion of poster.
Loss
$300

Comcast in Memphis, Tennessee - Mr. Edwin McDonald

No internet connectivity. When connection is available it is very slow and fails (90% of the time). Slow or no email service. Comcast site bloated by advertising. I'm not paying for advertising. I just want a decent Internet service provider. All of the Comcast site's are bloated with advertising and mostly for Comcast television viewing. I am a business suscriber. I am not in the market to receive advertising from Comcast or from others. If I wnated to advertise I would provide my own advertising. These guys are in this for their own ends not to provide a service to their consumers.
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Review
#418485 Review #418485 is a subjective opinion of poster.
I've been a long time Comcast subscriber. Probably over 20 years in total with a short, unimpressive period with DirecTV. For the last 3 years, I've been under contract for Business Class Internet and Residential Cable. The first problem is that I couldn't combine the...
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1 comment
Anonymous
#693806

By the best service you mean the worst, most shotty service known to man... right? It's too bad they have monopoly in a lot of areas, or they wouldn't have as many "loyal" (and patient) customers.

Review
#418437 Review #418437 is a subjective opinion of poster.
Loss
$125

Comcast sucks

I took a new internet service from Comcast and it worked fine for 5 days .Then all of a sudden i have slow internet and when contacted them it took almost 4 hours for them to diagnose and agreed they have dropouts. They gave an appointment for a week after to fix it and they charged me for their dropouts .. how cool is that for a new connection! I don't understand why should i pay for their problem and they made me wait for a week with the faulty connection. I wish i can just switch to other company soon. This really sucks!
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Review
#418332 Review #418332 is a subjective opinion of poster.

Comcast still SUCK, the worst of ALL time

I transferred service from Portland Oregon to Houston Texas. I was suppose to have service on 6/1/2013. Today is 6/13/2013 and I still don't have it. And this is after no less than 8+ hours on the phone with their customer service dept. Which they missed spelled my address and sent the tech to the wrong address and countless dropped calls with no call back. They have miss 2 appts to show up at the property with no explanation and no one bother to call either. I am holding my breath for the 3rd appt tomorrow. So i will come back and edit this post after tomorrow.
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1 comment
Anonymous
#713409

The worst of the worst, am trying to set up service for tv n internet, i ve been over the phone for over an hour with this guy, over an hour and then transfers me customer service, truly the worst service i ve seen!

Review
#418329 Review #418329 is a subjective opinion of poster.

Comcast sucks!

I opened my bundle (internet, TV, home phone and home security) with Comcast end of April. Last night 6/11 I noticed the internet was slow but didn't do anything. This morning 6/12 i reset the internet router as the problem exited. I disarmed my home security via the touch panel. Then tried to arm it via my smart phone but had a connection problem. I called home security Tech support. Jim turned off the modem and asked me to power off the router and reset the touch panel. It worked. Thought the tech support helped me solve the problem. I was late for work. After I got to work, I need to disarm it remotely but guess what, the same problem occurred. I had to walk out a full day meeting and tried to obtain tech support the 2nd time in the morning but a female tech support said she could not see the problem and could not know how the previous tech support helped me as she was not the one helped me early. Then I requested to talk to a supervisor. A lady with European accent told me she would call me with a technical appointment open window for late evening when I will be able to get home after work since I could not afford to take a day off after I spent so much time talking to Comcast. I repeated my mobile number 3-4 times. She didn’t call me instead I received 2 emails – one with an appt scheduled at 8-10am Thursday 6/13 and one with an appt scheduled at 4-6pm, neither of them would work for me. She didn’t call me either. I called Comcast again during bio break. Spoke with 3 people and was put on hold for more than 30 mins total. Finally I called back again and talked to a guy with name Solo (employee ID: 4T1) from loyalty center in MI. he said nothing he could do to help me since they will need to pay their technicians overtime if they schedule anything later than 4-6pm window. I was extremely unhappy with Comcast service and customer care so I asked him if I can cancel my service with them. He said yes. I asked him about the early termination charge. He said for Home security piece I will need to pay for $1200 to terminate it. keep in mind that I have other service with them too. End up I have 4-6pm appointment for tomorrow after spoke with 5 reps and wasted at least 3 hours of my time. If you are trying to choose your service provider, don’t even think about Comcast. That is my advise to you.
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Review
#417853 Review #417853 is a subjective opinion of poster.

COMCAST VISA GIFT CARD $300.00 RIP OFF

We were promised by Comcast to change over to them and after 90 days to receive a $300.00 visa gift card. September 12, 2012 changed over, and still have not received the gift card. The number of calls made were ridiculous. I have been charged for service when it is down, and was told they would adjust the bill without calls. They charged me $50 for someone to walk in look at modem when they were supposed to upgrade and made internet faster. HA! HA! HA! I am sure Comcast is laughing their rear ends off as they must do this to all their customers.
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Review
#417448 Review #417448 is a subjective opinion of poster.
Loss
$300

Comcast in Tuscaloosa, Alabama - Never Showed Up.....Three TIMES!!!!

So I called Comcast to set up services with them on a Wednesday. They took my information and set up my account and gave me all the billing information that I would need to know. Me and the Comcast employee set up the time and date for the Comcast technician to come out for that following Saturday to set up my internet for school. Saturday came and I asked off work early so I could be at my apartment when the Comcast guy got there. Well, HE NEVER SHOWED UP! So I was pissed because classes start Monday and now I dont have intranet to do my work. So, I called Comcast and was on the phone with them for an hour and seventeen minutes trying to figure out what happen. The guy had to completely start over and set me up again. He said my account got canceled and he didnt know why. I told them that I needed someone to be there as soon as possible and he said the best they could do is send someone out for the coming Wednesday! Which puts me out of school homework for Monday and Tuesday. Wednesday comes and I took off work again and guess what..... Comcast didnt show up again!!! So I call them and they said the same thing AGAIN.... that my account got canceled and they didnt know why. This whole process happened again. Finally, after being on the phone with someone they said that "every time they dont show up to a scheduled appointment, you get a $20 credit to your account." So I accepted that and I drove my pissed off butt down to the nearest Comcast store and I picked up my intranet stuff there. OH..... but the your local Comcast people cant tack that on your account, the headquarters have too, and they didnt. So, I had called up there again to makesure they put it on my account. After being on the phone for forty-seven minutes, they transferred me to someone "higher up" and they didnt pick up so it automatically hung up. I STILL can not get to that person today, to add my $60 to my account. If you hear COMCAST...... RUN in the opppisite direction!!!!!!
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Review
#416983 Review #416983 is a subjective opinion of poster.
Loss
$60

Comcast dumb employees

No solution for gamers. I tried ATT unfortunatly didn't work bc it drops too much and it's not as fast so I have to keep comcast. Everytime I move there is a problem with my bill, Charges for equipment I never had etc. but this time it's a record! I called Monday to transfer service and expected a call from tech within 48 hrs which never happened so I called again Thursday a MANAGER scheduled me for Sat at 8am. ( they only had to turn it on outside) Now if you are a gamer you know being without internet is the worst thing ever. Anyways I received a call from the tech around 9 saying he was at my old house Bc comcast messed up (the manager) and couldn't come come to the new one bc it wasnt on his work order (it was 10 blocks away) . So after spending literally 5 hrs with comcast (holds, being hung up on and all) I was schedule for Sunday. Tech came Sunday and turned it on. wonderful right? Well they put me on a new package that they decided on their own with 3 mbs! (Hahaha They had to be kidding me Thats another gamer nightmare) so today Monday I called again to change the package and discovered that they are also billing me for their modem which I don't have cause I have my own. 4 hrs today to resolve these issues. It never ends. I'm SURE when my bill comes, another nightmare will arise and I will lose another 5 hrs of my life.
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Review
#416856 Review #416856 is a subjective opinion of poster.
Tags
  • Comcast sucks

Abused & Held Hostage In My Own Home By Comcast Technician

I want it to be known also that Kirk A. Miller came to my home regarding this horrible tragedy that I went through and not once did he apologize to me for what I endured. He stood in my kitchen with his note taker and tried his best to interrogate me about the event. I have a master's degree in criminal justice and certifications in Wicklander best practices in investigations and interrogations and knew from the very start what his motive for coming to my home was. His motivation could not have been that he was concerned that I was basically held prisoner in my own home for about 4 hours by your employee Mr. Kemar Washington. If this had been his motivation certainly in all the time he was in my home he would have mentioned that he was sorry or at least compassionate in some regards for me being cussed out, spat in the face twice since the technician was less than an inch from my face, that I got chest butted by the employee, that I had your employee asking me if I was ignorant or if I could read instructions, refusing to show me how to operate the equipment he installed in my home. I told Kemar that I felt threatened by him and that he needed to leave my home but he did not. Since he did not I was then a prisoner in my own home. He truly should have left the instance I told him to leave my home and I was threatened by his anger, hostility, unprofessionalism, cussing and using his cell phone to make personal calls and argue and cuss at whoever was on the other line. I told Kemar that I did not want to sign any papers for him but that I would if he would just leave my home. He left his card and told me his number was on the back and his managers was on the front. He threatened me not to call his manager but to call him only, and if he felt like coming back out to explain my products he would. He mentioned a survey that I should be receiving about his service and told me he only wanted to hear good things as he was leaving and told me to remember he knew where I lived. My partner and I share a cell phone and he must have gotten the call for the survey and answered the questions since all of the equipment was installed and gave him high marks for that, but I had not yet told him what Kemar had done to me for 4 hours. When I did tell him all that had happened of course he regretted having given him good feedback after the horror I endured. Kemar was rotten and despicable and he deserved negative numbers on any survey, but because my partner completed it without knowing how I was done that day he gave him marks he in no way deserved. The charges for the installation for all services still remains on my bill even though I was told by multiple people all installation charges would be off yesterday, and again they were not. I kept being asked what did I want Comcast to do to make it right and at the time I said nothing, but that is no longer the case after reflecting the horror I faced all that day it seemed. I hope this can be resolved amicably, but I am gearing up for the fact of a fight in court if I have to. Thank you, Richard Lisenby
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2 comments
Anonymous
#1024238

Really? Man up, it's your home

Anonymous
#662587

Why don't you start by telling why Comcast was there in the first place. Your complaint is garbage.

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Review
#416644 Review #416644 is a subjective opinion of poster.