Latest review first
ComCast is TERRIBLE
February 2013, ordered cable service from Comcast requesting specific start date. Immediately received 3 boxes of equipment to install myself and invoice for $300+ that included $150 equipment deposit, before service was to begin. Contacted Comcast to dispute deposit fee. They wouldn’t remove; I cancelled before service was to begin. Was told would receive new boxes to return equipment. Instead, received another shipment of equipment. Spent $100+ shipping equipment back. Received another bill for $48. Contacted Comcast to dispute ever receiving service, but they refuse removing charges. Have disputed matter with both Comcast and credit agency, to no avail. Comcast is now a negative on my credit history. What a way to lose a customer FOREVER.
Comcast cable co.-----RIP-OFF
I tried to get internet service from Comcast cable co. 1st. person I talked to could not get their router to load to activate internet service.. She said their support tech. is $5.95 for new one time only service.,2nd.person on the phone said No the fee is $14.95+ a monthly fee of ????,3rd. person on the phone said NO WAY our support tech. are highly trained and we charge $38.95+ a $29.95 monthly fee.. This all took 180mins. on my cell phone, by this time I'm so upset I told them THE *** with this.. Who is running this company? We are on a fixed income for seniors, living in a senior apt. build. and they advantage of seniors like this because they know they can get away with it...(This is the only form I found to file this complaint) Comcast should be fined for lousy service, and jacking up service at will
Comcast in Ann Arbor, Michigan - No one seems to know their job!
I hate Comcast! Every single time I call I get consistent treatment. I am transferred 100x's and each time on hold for at least 45min between representatives. Every now and again I have the joy of being hung up on. Which is always a joy. So then I have to call back and go through my "transfer" merry go around. When I do speak to someone they normally can't help me/can't find my account/don't know who I spoke to last/ need to put me on hold for 30min to investigate. I have never had a pleasurable experience with this company. NEVER!I guess when you become such a large conglomerate silly things like customer service is at the bottom of the totem pole. I am begging for a some company to take over the services that Comcast provide so I can move on. I feel like I am stuck in a bad relationship.
Comcast overcharges on almost all bills
Comcast has overcharged me since I first started with their service. I almost alwayshave to get on my phone and wait a long time for them to fix the invoice. If that's not bad enough, customer service sucks. They don't know how to fix problem is they hit them on their ***. Its just an all-around problem. Trust me. I just got off the phone with one of the customer service representatives. it seems like they took forever to answer one single question and the *** wanted to repeat himself over and over again when I was asking him a specific question. Its just not worth it to me
Comcast in Philadelphia, Pennsylvania - Charge a lot more than quoted for package
I was contacted 2 months ago by a Comcast representative telling me I could get more channels plus HBO and Showtime for less than I was currently paying just by signing up for the Comcast Triple Play package for a year. After a lot of questions and uncertainty I agreed. The first month of service I got charged what they said I would and thought this was a great promotion. The 2nd month of service they charged me $80 more than that! Perhaps they thought I would stop checking after the first month because it was set to automatic payments? Now when I try to argue with them they say that I was never promised the original rate and that this is what it costs. How do they get away with this stuff?
Comcast in Charleston, South Carolina - Scheduling technical services at home
Friday, June 14 Internet and telephone ceased for about five hours. Dispatcher made a date for Sumday, June 16 between 3and 5. Sat. June 15 Internet on an off all day. Dispatcher confirmed June 15 time. June 15 dispatcher confirmed time at 1:30. At 4:30 dispatcher called,technicians are too busy will come Tuesday. I called a supervisor. after being told by someone named TJ that they would come 5:30. I talked to supervisor Robert in Jacksonville, FA. at 5:45. He said someone is coming. He will call me back to confirm. No one called. Now it is 7:00 . My reference no. Is 016150738. My neighbors have already dropped your service. We are strongly considering doing same.
Comcast in Atlanta, Georgia - Billing and customer service issues
Comcast sent me the wrong equipment and overcharged me by $40 on my first bill. I had to go to the store to change the box, waited 1.5 hours in line, and the new box they gave me did not work. Not only they never fixed the first bill, now they are also charging me a modem fee even though i have owned my own modem for the last few years. To add insult to injury, they are charging me "service change fees" and late fees because I refuse to pay for services I am not receiving.I have spent at least 3 hours with customer service and each one assured me everything would be taken care of but they continue to add new charges every month.
Comcast in Tequesta, Florida - Terrible customer service
Called 5 times since yesterday. All customer reps told me how sorry ther were about my lack on cable TV service. They kept telling me no problem they will help me. Well I am tired of hearing no problem! If there was no problem I would not be talking to them. After 5 calls I only have Internet service and no cable TV. Twice I was sent refresh signals and they did not work. Twice I was put on permahold. The last time I was hung up on by India. Tried contacting them on the Internet when the chat box was entered by someone with a name I could not pronounce, they also told me they could help. After answering a few questions I told the rep I was trying to open a new account she (or he) just left the chatroom. Gave me plenty of time to check satellite.
WHY ON HLM CHANNEL WHEN TRYING TO WATCH TRIALS OR END OF MYSTERY SHOW THAT COMCAST NEWSMAKERS COMES ON EVVEY HALF HOUR AND TO TOP IT OFF IF IT'S FIVE MINUTES BEFORE THE HOUR YOU MISS THE END OF THE MYSTERY. HML PAUSES FOR TRIALS DURING COMMERCIALS BUT NOT DURING THIS JUNK. i CHANGE THE CHANNEL OR GO DO DISHES FOR THAT TIME PERIOD NAD IT'S TERRIBLE TO DO THAT PUT IT ON THE LOCIAL NEWS CHANNEL PLEASE. IF I WANTED TO HEAR ABOUT TNE NEWS I CAN DO THAT ON ALL THE NEWS CHANNGLE ...every half hour this comes and and we can't watch what is on parts of the regular show that is on that channel
Comcast in Downers Grove, Illinois - Rated R is NOT the same as PG!!!
I have watched a number of 80's movies on Xfinity ON DEMAND that were rated PG. During at least two of these movies there was nudity and the "F" word. This *** me off to no end. If you sale a product and present it as what we all know it should be and then we find out it is something different, that's wrong!!! Not only that, I beleive there is a legal issue here that I will pursue. Can you say "CLASS ACTION LAWSUIT"? Presedent has been set, now Comcast wants to screw people out of good wholesome TV watching. They're going down! Social media, wake up everyone, here is one for you all!
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