Latest review first
Comcast can't make it to appointment on time
I know that this will come as a surprise to many of you but the customer service at ComCast is horrible. I have had two separate appointments with the today and they haven't made it to either one. They were scheduled to be here between 10 and 12. They didn't make that and just rescheduled me for between 1 and 3 without even asking even though I wasn't going to be here at that time. Then they reschedule me for between 5 and 7 pm and they don't make that appointment either calling me at 7:05 to let me know that they will be out between 7:30 and 8pm. Unfortunately we have puppy training class tonight at 8 pm so I'm not here for that. Did I mention that this was my anniversary and they messed up the lunch that I had planned with my husband. Why can't the just make it to the appointment on time? They obviously have not scheduled their technicians enough time to do their calls or they would be able to make a two hour window. If you have any options at all I highly recommend not using Comcast.
Comcast in Rustburg, Virginia - No customer loyalty
Several months ago I complained about the rising cost of cable versus the quality when nothing was changed I just sucked it up and paid the bill well 4 months later the bill has went from 140.0 to 197.00 with no increase in service this is in no way acceptable and they did not even send a notice that the rates would be changing I have been a customer for 20 years and will no longer take one for the team I would rather do with out cable all together then be raped by the fat cats at Comcast I spoke to several rep at Comcast ,Cynthia and Josh on the phone and as was stated by them this is a company standard the customer is to be run over run down and forgot about no matter how long you have been a good customer so my advise before they offer the pretty promotion and short sided deals run not walk away because sooner not later it will cost too much money for too little service
Comcast = Criminals
I will not even waste my time typing what happened to my family and I. I will just put that we have been loyal and dedicated customers for over 5 years. I have never been treated like a fool so many times in my life. Every single month I am calling Comcast asking what this is on my bill. This month is no exception. Every single time they apologize and take it off. Wow! Absolute criminals!! I am going to call them again today and try to get some resolve, that is if I could talk to somebody that speaks English. I pay $150 /month and would at least like to be able to understand the person on the other end "helping" me.
Comcast in Denver, Colorado - HORRIBLE
I had to send a email about the worst service that I have been receiving from Comcast on a regular basis and it makes no sense from a corporation where millions of consumers have multiple choices on where to spend their hard earned money and to chose Comcast and get treated sooo poorly is sooo unacceptable . I have been calling in for months in regards to my internet NOT working and no one seems to be competent enough to solve the problem. I have spoken to 11 different representatives and over 24 hours later there is still no resolution to my problem. I've been paying for something that has the inability to work successfully. Then I was told in order to get to the next level of support I would need to pay a monthly fee for the Xfinity Signature which was MORE outrageous. This cannot be standard operating procedure for a product I'm already paying for and it doesn't work. I don't provide internet so why should I pay more if the Comcast product fails to perform, that's ridiculous. I'm beyond frustrated at this point that I'm looking for other providers since Comcast doesn't value my business, maybe some other company will! I think if you all start to lose more customer's because of issues like this than maybe Comcast will get their act together.
Comcast - New High Speed Modem Won't Support Phones
Comcast's new xfinity modem does not support my home’s 4-phone (from 2 bases) and home alarm telephone system. The old modem supported the system just fine. When I connected the new so-called high speed xfinity modem, the Internet and TV worked fine. However, the phones and home alarm telephone communication did not. Interestingly, when I directly connected only one phone to the new modem, it worked fine. So, I originally thought that somehow my internal home phone wiring had broken about the time I installed the new modem. To check that, I deactivated the new modem and reactivated the old one. Doing that solved the problem. The phones and alarm communication once again worked fine with the old modem. But the process was painful. Comcast agreed to convert back only after a long (over one-hour) dispute with a technical rep, who refused to believe the new modem could be at fault, had me try all kinds of things, and then told me the new modem could not be deactivated. I checked my home phone wiring and found no problems. The next day, I called back to get a different rep, who had not problem deactivating the new modem and enabled me to reconnect the old one. Comcast's new modem clearly has a serious design flaw.
Comcast in Jacksonville, Florida - Prices keep getting higher and higher!
a couple of years ago my bill was around 92 dollars... today i'm paying 125 and getting less channels.. i call them and they always say that it was just a promotion? so i chat with them on the internet to get the cheapest of the cheap internet and cable.. so it went down about 45 bucks.. well that was a mistake because my internet was slower than the dial up days!so i went back to what i had before with their Internet.. now the price went back up to what i was paying before with fewer channels? i cant win with them & i have been a loyal customer for almost 30 years... please hurry up u verse and come to my neighborhood so i can get rid of this overpriced monopoly
Comcast - Modem rental fee
i'm customer of comcast (now xfinity) from about 7 years. this year we moved to new address and of course wanted to keep internet. everything was fine, but month after moving i found $7 on my bill for modem. magically this equipment changed owner in february. and now they want $7 for leasing. i called and chatted with customer support few times, now they asked me to visit their local office and show my modem! it is ridiculous! of course i will visit their office; as i see no any benefit discussing with people who do not see nonsense of all this situation.
COMCAST- TERRIBLE IN EVERY WAY
INTERNET NOT WORKING- COULD NOT GET FIXED. CALLED COMCAST FOR HELP- PHONE SYSTEM IS TERRIBLE. NOBODY COULD TAKE CARE OF INTERNET PROBLEM. WAS ON THE PHONE FOR 3 - 4 HOURS EVERY TIME I CALLED, MOST OF TIME PUT ON HOLD. MADE APPT FOR SERVICE MAN TO COME TO HOUSE- NEVER SHOWED UP. WOULD NOT CONNECT ME WITH MANAGER WHEN I ASKED POLITELY AND RESPECTFULLY. SERVICE AT OUR HOME WENT DOWN ON AVERAGE ABOUT 20 TIMES A DAY. THE CUSTOMER SERVICE REPRESENTATIVES ARE AT COMCAST TO ANSWER PHONES, GIVE US THE RUN AROUND AND PRETEND TO BE HELPING US. THEY PROMISED SOMEONE WOULD COME OUT TO FIX THE PROBLEM AND NOBODY SHOWED UP. TOOK TIME OFF OF WORK TO BE HOME DURING THE TIMES HE WAS TO SHOW UP AT OUR HOUSE. NEVER SHOWED UP. NEVER RECEIVED ANY COMMUNICATION FROM COMCAST. NO WAY TO GET HELP ONLINE. DEAD END EVERYWHERE YOU LOOK FOR CUSTOMER SERVICE. DISCONNECTING SERVICE- TERRIBLE CUSTOMER SUPPORT
Comcast in Sonora, California - Downgrade service
i called to downgrade my service was told there is nothing cheaper i pay 39.99 plus tax 43 dollars a month i am contacting utility commision unlawful business practices....also the service rep. was very rude to me this company stinks. I had dish before and they were great i cant have system here or i would be back with them beware before you order comcast!!!!!!!!!!! XXXXXX XXXXX X XXX XXX XX X X X X X X X X X XXX X X X X X X X X X X X X X X X X X
Comcast in Houston, Texas - Accessory store’s deceptive 1-2 Business day delivery cost
I paid more than 21 dollars to have a Western Digital My Book AV DVR Expander delivered to my house in 1-2 Business days. I ordered the item on Sunday, June 16, 2013 and as of Friday, June 21st, I have not received the Item. When I checked with Comcast, they said that the item was scheduled for delivery today, Friday, June 21st and that meets their definition of 1-2 to Business days. This policy is deceptive. Comcast should not charge 21 dollars for 1-2 Business day delivery when it really takes at least 5 Business days. Even by Comcast's definition, of 1-2 days process time, they still miss the mark by one day.
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Do you have something to say about Comcast? What happened? What can we help you with?