Latest review first
I just had comcast installed yesterday. (june 26th 2013). I have been watching George Zimmerman's Trial on HLN and it seems that Comcast puts on their own Little News show twice an hour. '''''I FIND THIS VERY VERY VERY ANNOYING.I'M WATCHING HLN BECAUSE I WANT TOOOOOOOOO """""""""""i do not want to watch comcast"s newsmakers. PLEASE REMOVE THIS OR I'LL REMOVE COMCAST FROM MY HOME.Why can't this show be put on a Channel of it's own.In the middle of the trial HLN goes to this Comcast Newmakers making me miss part of the Trial. Trulu this is insane. Pleas switch tooo another channel
Comcast in Macomb, Michigan - Terrible service
Well I have been simply trying to pay my bill both over the phone and online for the past hour and for some reason the robot told me I couldn't pay and the website isn't working either. You'd think that they would want me to pay my bill right? And I should also mention that I am paying $146 for a service that I haven't received. The equipment never got to me. I am almost in tears with all of the frustrations that they have caused me and I have been without Internet for 2 months. This is simply ridiculous.
Comcast Paid Support?
I was going to cancel my service and they talked me into staying on with a faster internet service and a new modem. Of course when I got the new modem it worked on the land line but the wireless portion did not work. Yes I know it is cap sensitive and a million charters.. When i called in to the little brochure they slipped in the package it was for signature support services. They wanted to charge me for the support of something they just sent me that did not work. I said that was silly and she said this was the only department that could help with wireless.... I hung up with her and called back in, getting cut off 2 times and spending over 3 hours of my time. I believe the issue is finally fixed now but that remains to be seen. The last service person was great... the 3 people I spoke with before her were very bad and did not follow through or help me with my problem. I want to switch to dish or direct tv now very badly....
Extremely poor service from Comcast
Here is a letter I sent to the CEO today: Mr Roberts, I want to let you know of the extremely poor service that I have received since doing a self-install of the internet service on 6-24-2013. The account number is xxxxx. The name on the account is xxxxxx. The last four of the social security number is xxxx. She is currently in the hospital in intensive care. I am her roommate. As you can understand, I have enough stress in my life without dealing repeatedly with Comcast over the same issue. I requested the 25mps service package. I was told there was a promotion, and that at the end of the promotion the cost would be $49.00 a month. I found this rather unbelievable, since I was currently $69.00 for 6mps service at my old address. I accepted the offer. I found the internet seemed a bit slow. I tested it repeatedly at your comcast speed test page, and found I was consistently getting less than 1mps download speed, and less than 1.5mps upload speed. I called repair. The first gentleman, (I neglected to write his name down), told me that he would send a "boost" to the modem. It would be offline for 15 minutes, and to call back if that didn't work. His main focus seemed to be to get me off the phone as quickly as possible. The second person I spoke with was in chat. Her name was Jessa May. She did some testing on her end, and made me send her a link to the speed test I had just done. With no explanation as to why she needed that, I felt she was trying to verify if I was lying about the speed test. She sent another boost, which took only seconds. The modem reset, and she had me do the speed test again. It was the same. She tried to schedule an appointment. After a few moments she came back into chat and told me that she was having latency issues with her systems. Imagine the irony of that. At this point the chat was becoming quite time-intensive, and I asked if she could schedule the appointment and email me with the date and time. She agreed, and gave me confirmation number 130626-000008. The next day when I didn't get the requested email, I entered chat again. This time I got Edelyn. She immediately seemed confused. There were long periods of "dead air", and several times I had to chat are you there? because she had not responded. Finally she told me she was waiting on her supervisor to confirm the appointment time. After several more minutes of waiting I asked to chat with a supervisor. She ignored this request. I had to ask for a supervisor several times. At one point she said and I paraphrase, "A supervisor can only do what I'm doing." When I told her I wasn't asking about what a supervisor could do, I was requesting to chat with one, she changed her story. She then said she was chatting with a support group. I asked for a supervisor a minimum of 6 times during that chat. She never got one. I have attached a copy of the chat transcript. In frustration, I called into Comcast and spoke to one of two people in this whole ordeal, that represented Comcast well. Her name is Bris. When I spoke with Bris I immediately demanded a supervisor. She did the right thing. She assured me she would get me one, and gathered enough information to give a supervisor a heads up. She was able to defuse my anger enough, that I was willing to let her help me, even though I still wanted a supervisor. She immediately found the ticket number, which is something that Edelyn was unable to do, and assured me I had an appointment on 6-28-2013 between 6pm and 4pm. She told me she had escalated my call, and I should expect a call from a supervisor within 24hrs. This woman deserves a reward, if not a raise. I was satisfied. Less than 24hrs later, I receive an email from Comcast confirming my appointment. It has a confirmation number of 130626-000575. It tells me that my appointment is tomorrow, 6-29-2013 between 10am and 12pm. Needless to say, this frustrated me again. Tomorrow is 6-28, not 6-29, and I had just confirmed with Bris the day before that my appointment was for Friday 6-28 between 4pm and 6pm. I decided to not waste time with your chat, and called in. The horrible automated voice response unit you are using told me that because of unusual call volume, the wait would be over 30 minutes. This is interesting to me. I worked for Comcast around 2007, and this was always the response customers received when calling in. You need to hire more people. I hung up and went back to chat. I next spoke with Fermin. His chat transcript is attached as well. As you can see, he or she did an adequate, but not exceptional job of trying to help me. He could not find my original confirmation code, (I wonder at the ability of a large company to lose such information), but after a lengthy conversation, he assured me that my appoint is 6-28 between 10am and 12pm. When I voiced my concerns about the poor service, he used canned responses that were word for word exactly the same as the responses I had received with other chat agents. It was clear that there was no real empathy or understanding of the situation. Instead he was using pre-programmed hot-keys to shoot verbal garbage at me. Toward the end of the call when I am telling him I am contacting you, he must have hit the wrong hot-key. The response I got was "You are most welcome!" Not exactly what you would expect when a customer is saying they are contacting your CEO. During the last four days, I have made a minimum of seven contacts with Comcast. Only two of these contacts were anywhere near good customer service. My understanding from your commercials is that you believe you give excellent customer service. I can assure you that you are far from that goal. I would like an apology in writing for the horrible overall service, and I would like a call from a supervisor. Not from your escalation group, but from an actual member of management.
Comcast in Pittsburgh, Pennsylvania - Pissed isn't the word....
Placed our service on vacation while we were away for six months.Told customer service that we would call on return to continue service, when we returned home in June just to find they turned it back on in April.... called customer service and they are going to charge us since April without our consent. After being put on hold several times and the I'll have to talk to my supervisor BS well I got really pissed waiting for a supervisor to answer our call it was time to hang up the phone. Told a couple of the underlings to yank our service right now,they actually had nerve to say they needed to transfer the call to customer satisfaction to end the service....Arrgh!! What satisfaction? This was internet,cable and,phone services at around $179.00 per month. I'm fed up with being treated like an ***.
Comcast in Sacramento, California - Worst Customer Service Ever!
My call dropped At least 10 times in 2 days. All Operators refused to allow me to talk to a supervisor. Said they would make corrections to my bill and never did. Transferred me to other departments and individuals without telling me. Operator scripting prevented an intelligent scripting. Had to pay off a bill even though they had more than enough money in a closed account that I wanted them to apply. One operator claimed that she couldn't hear me even though the person that transferred me could hear perfectly. Transferred to technical services even though my issue was billing. No one took ownership in my problem or had the least amount of interest in helping mr.
Comcast in Nashville, Tennessee - Very poor picture quality & intermittant phone
It took 5 calls to set up appointment - no show by Comcast. next call they were to send out line tech to check line coming to the house (after 9 pm)(problem only happens in late evening). tech showed up @ 2 pm & said my cable was fine. Showed him DVR movie & he said he was send out tech after 9pm. Called Comcast again (7th time & I am a "valued customer") Customer service put me thru to 5 different people. (1 lady said they do not have appointments after 8pm) I asked to be put thru to the cancellation dept. 2 people later I got someone who acted like they cared - we'll see if my problem gets fixed.
Comcast in Seattle, Washington - HORRIBLE!!!
My home phone service has been out for THREE DAYS. I waited on hold a total of 128 minutes while I was transferred to agents in the Philippines and Mexico, both of whom were absolutely oblivious as to trouble-shooting and basic customer service. Needless to say my service is still out and they provided no ETA in reference to when the issue will be resolved. They even had the audacity to push their overpriced, inept home security package while we were attempting to trouble shoot the lack of services that I am already paying for and obviously not receiving. SHAME ON YOU COMCAST! THE MOST EGREGIOUS CUSTOMER SERVICE I HAVE EVER EXPERIENCED. YOU ARE A FILTHY AND REPULSIVE CORPORATION!!!!
Comcast Newsmakers on HLN
It is my understanding that according to the rules of programming that you are supposed to attempt to unbiased on all subjects according to the FCC rules and regulations. How is it then that you are able to make every broadcast about GLBT community? I have never seen those opposed to the GLBT (*** *** Bisectual Transsexual) community allowed to dispute the information you are promoting in one out of four, five minute commercials on this station. I am offended as a member of society who is not accepting of a moral lifestyle contrary to the lifestyles promoted by the forefathers of this country. I should not be required to hear this *** day after day with no rebuttal from the Christian, Bible believing public who watch your station! Please remove this content from being allowed to be broadcast as normal behavior in this country when it is very much abnormal behavior and no matter how often you attempt to over saturate the public, you cannot make it normal. I am not advocating any violence or hate of this community, however, I am asking you to remove it from your content and programming options.
Comcast Service is Horrible
Comcast charged me $ 2.99 to change my service. I wanted to change the service becasue they jacked my rate up $ 25 a month. They changed the rate for me but hit me with this fee to change it back to what it was. How petty can they be ? What a horrible company !!! They nickel and dime you for everything and their service continues to get worse. They have also been out to my house to fix the phone service 3 times. They are incomptent people. The one tech claimed that my 10 year old house moved and that casued the phone wires in the wall to cross. I almost fell off my chair laughing at him.
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