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Comcast - Modem rental fee

i'm customer of comcast (now xfinity) from about 7 years. this year we moved to new address and of course wanted to keep internet. everything was fine, but month after moving i found $7 on my bill for modem. magically this equipment changed owner in february. and now they want $7 for leasing. i called and chatted with customer support few times, now they asked me to visit their local office and show my modem! it is ridiculous! of course i will visit their office; as i see no any benefit discussing with people who do not see nonsense of all this situation.
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Review
#421901 Review #421901 is a subjective opinion of poster.

COMCAST- TERRIBLE IN EVERY WAY

INTERNET NOT WORKING- COULD NOT GET FIXED. CALLED COMCAST FOR HELP- PHONE SYSTEM IS TERRIBLE. NOBODY COULD TAKE CARE OF INTERNET PROBLEM. WAS ON THE PHONE FOR 3 - 4 HOURS EVERY TIME I CALLED, MOST OF TIME PUT ON HOLD. MADE APPT FOR SERVICE MAN TO COME TO HOUSE- NEVER SHOWED UP. WOULD NOT CONNECT ME WITH MANAGER WHEN I ASKED POLITELY AND RESPECTFULLY. SERVICE AT OUR HOME WENT DOWN ON AVERAGE ABOUT 20 TIMES A DAY. THE CUSTOMER SERVICE REPRESENTATIVES ARE AT COMCAST TO ANSWER PHONES, GIVE US THE RUN AROUND AND PRETEND TO BE HELPING US. THEY PROMISED SOMEONE WOULD COME OUT TO FIX THE PROBLEM AND NOBODY SHOWED UP. TOOK TIME OFF OF WORK TO BE HOME DURING THE TIMES HE WAS TO SHOW UP AT OUR HOUSE. NEVER SHOWED UP. NEVER RECEIVED ANY COMMUNICATION FROM COMCAST. NO WAY TO GET HELP ONLINE. DEAD END EVERYWHERE YOU LOOK FOR CUSTOMER SERVICE. DISCONNECTING SERVICE- TERRIBLE CUSTOMER SUPPORT
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#421857 Review #421857 is a subjective opinion of poster.

Comcast in Sonora, California - Downgrade service

i called to downgrade my service was told there is nothing cheaper i pay 39.99 plus tax 43 dollars a month i am contacting utility commision unlawful business practices....also the service rep. was very rude to me this company stinks. I had dish before and they were great i cant have system here or i would be back with them beware before you order comcast!!!!!!!!!!! XXXXXX XXXXX X XXX XXX XX X X X X X X X X X XXX X X X X X X X X X X X X X X X X X
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1 comment
Anonymous
#667602

OK what do you want?Nothing is "Free"Are you some type of "Retard".$43.00 Is cheap.If you cannot pay for "Cable"Close your account all together and Leave people along.

Review
#421846 Review #421846 is a subjective opinion of poster.

Comcast in Houston, Texas - Accessory store’s deceptive 1-2 Business day delivery cost

I paid more than 21 dollars to have a Western Digital My Book AV DVR Expander delivered to my house in 1-2 Business days. I ordered the item on Sunday, June 16, 2013 and as of Friday, June 21st, I have not received the Item. When I checked with Comcast, they said that the item was scheduled for delivery today, Friday, June 21st and that meets their definition of 1-2 to Business days. This policy is deceptive. Comcast should not charge 21 dollars for 1-2 Business day delivery when it really takes at least 5 Business days. Even by Comcast's definition, of 1-2 days process time, they still miss the mark by one day.
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Review
#421796 Review #421796 is a subjective opinion of poster.
Loss
$21

Comcast in Jersey Shore, Pennsylvania - Clean up after yourself

Comcast workers have been by our home several times in the last few weeks and after they get their lines put up they knock branches off of our trees. This is really frustrating. Why because they are NOT cleaning up the branches they knock off that fall in our yards to me that is NOT completing your job correctly.Now no matter where I'm at or what I am doing I clean up after myself and I think they should clean up their mess when they are done.I don't know how your company works, but I feel that the owner of the company, supervisors or who ever is running the construction should take care of this. This is the main reason we will not buy anything from Com-cast. If this is how you let your construction workers do their job...well we figure the Com-cast services which are more complicated isn't worth it!
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#421522 Review #421522 is a subjective opinion of poster.

Comcast services and billing practices

To whom it may concern: this letter is in regards to Comcast services and billing practices have been with Comcast for about five years at this location 10 years in total customer with Comcast or valued customer as they referenced on their billing statement. Truth of the matter is that going over my spreadsheet in 2012 I paid Comcast $1114.28 - 2013 $705.88 current balance due $343.36. It boggles no it rattles my mind the way that I received choppy Internet and cable service at ridiculous rates. Few months now I have been trying to get some help with this billing dispute with Comcast with no results. Spoken to serval customer service rep and few supervisors and they tell me the same thing. Even tho I have been with Comcast for so long that any or every time I make changes to my account that it is perfectly legal for them to bill me a month in advance. If I where a new customer I would understand the whole billing a month in advances but an exiting customer. Let get realistic how many household and families or valued customers are they actually doing this to? their response everyone of there'd loyal customer and is perfectly legal. Now am no attorney but I do know right from wrong and I was actually born with a conscious and I don't believe that thees practices have been going on for years without any legal ramifications. Sure Comcast let's keep opening up stadium and theater on the backs of our loyal customers treat them like manure and ping pong them around because you can. I would like thees issues resolved and legal actions taken on company's that think that they can get a way with this kind of practices.
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1 comment
Anonymous
#666870

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Review
#421352 Review #421352 is a subjective opinion of poster.
Tags
  • JeanD

Comcast in Colorado Springs, Colorado - Customer Service non-existent

This is our 2nd time with Comcast. In 2003 we moved, turned in our hardware, had receipt, billed for not returning hardware, 6 weeks to resolve via BBB. This time we had Comcast for 2 yrs, had bad reception - 4 times in 2 yrs they came out and did nothing. Called & confirmed 2x to disconnect at 2 yr end, turned in hardware. Got a bill, called, they said we didn't disconnect. If you call to disconnect, can't CS transfer to that Dept?, why do they mislead you and verify disconnection? They'll probably send this one to collections as well, and I'll contact BBB again!
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Review
#421169 Review #421169 is a subjective opinion of poster.
Loss
$200

COMCAST SUCKS

We started off happy with them. On promotion package. Then promotion went off and bill went up. I called. They said there was no promotion yet for me to switch back. Slowly bills started increasing. We were at $100 for cable and internet! They said that this was the set price without promotion and it wouldn't keep increasing. So then I can't see my bills online bc it says ERROR. So I call ONLY TO FIND OUT THAT MY BILL FOR NEXT MONTH WILL BE $170!!! AND THAT I WAS ON A PROMOTION!!!! WHAT THE HECK! Omg and customer service is soo not helful! The guy tells me I can get a promotion for $110 for more channels, faster internet, and phone service!!! The thing is I don't need phone service, we were supposed to have the fastest internet to begin with, AND I DONT NEED MORE CHANNELS. He basically says, take it has or leave it! Ugh!!!!! COMCAST SUCKS BIG TIME!!!!
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#421054 Review #421054 is a subjective opinion of poster.

COMCAST WORST CUSTOMER SERVICE

MR. CEO YOU HAVE THE WORST CUSTOMER SUPPORT SERVICE. THERE IS. MY NAME IS PRISCILLA JOHNSON. I HAVE BEEN WAITING 3 WEEKS FOR SERVICE. I NEEDED A OUTSIDE CABLE RUN TO THE HOME. NOW YOU TELL ME IF I NEEDED A CABLE ON THE OUT SIDE HOW CAN YOU PUT CABLE INSIDE FOR ME TO GET SERVICE. THE RIGHT DON'T KNOW WHAT THE LEFT IS DOING. STAY HOME 3 DAYS NO SERVICE. AND GUESS WHAT I WILL NOT GET PAID FOR THE TIME I TOOK OFF. MR. CEO YOU NEED TO LISTEN TO THE RECORDING THAT YOU GUY'S ARE SUPPOSE TO BE RECORDING. MY E-MAIL ADDRESS IS Priscilla.Johnson@WHS.MIL. TRY AND MAKE THIS RIGHT. I KNOW WHY VERIZON GET ALL YOUR BUSINESS. BECAUSE DUMB AND DUMBER RUN YOUR COMPANY THANK
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#420994 Review #420994 is a subjective opinion of poster.

Comcast is the worst in the word!

Comcast ( now is called Xfinity) is the worst Internet service in the planet! Overcharging the service fee without noticing customer (I have been overcharged for 10 months)! I was charged with both basic cable service and Internet for about $71($51.95 / month for Internet, $9 for cable, and other miscellaneous fees)! When I called to cancel the cable service, the representative told me that according to the policy, I should pay $64 alone for the Internet if I cancel the cable!! I said the price listed online is just $51.95 / month (THERE IS NO SAYING THE PRICE IS FOR NEW CUSTOMER OR IS A DISCOUNT). He kept telling me I was receiving discount for that price. I ask him to show me where I could find the policy either in paper or on the website, he was not able to give me the answer but promised to transfer my call to "canceling department". I was waiting on the phone but the call was just hanged up by the representative! I tried a few more times and receives the same result over and over again! They just don't wanna solve any problem for customers! Worst company and poor customer service!
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2 comments
Anonymous
#666425

well since you cant spell correctly then you probably cant read correctly

Anonymous
#666765
@Anonymous

Even though you can spell correctly but I doubt you can think like a human being correctly.

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Review
#420869 Review #420869 is a subjective opinion of poster.
Loss
$200