Latest review first
Comcast in Nashville, Tennessee - Very poor picture quality & intermittant phone
It took 5 calls to set up appointment - no show by Comcast. next call they were to send out line tech to check line coming to the house (after 9 pm)(problem only happens in late evening). tech showed up @ 2 pm & said my cable was fine. Showed him DVR movie & he said he was send out tech after 9pm. Called Comcast again (7th time & I am a "valued customer") Customer service put me thru to 5 different people. (1 lady said they do not have appointments after 8pm) I asked to be put thru to the cancellation dept. 2 people later I got someone who acted like they cared - we'll see if my problem gets fixed.
Comcast in Seattle, Washington - HORRIBLE!!!
My home phone service has been out for THREE DAYS. I waited on hold a total of 128 minutes while I was transferred to agents in the Philippines and Mexico, both of whom were absolutely oblivious as to trouble-shooting and basic customer service. Needless to say my service is still out and they provided no ETA in reference to when the issue will be resolved. They even had the audacity to push their overpriced, inept home security package while we were attempting to trouble shoot the lack of services that I am already paying for and obviously not receiving. SHAME ON YOU COMCAST! THE MOST EGREGIOUS CUSTOMER SERVICE I HAVE EVER EXPERIENCED. YOU ARE A FILTHY AND REPULSIVE CORPORATION!!!!
Comcast Newsmakers on HLN
It is my understanding that according to the rules of programming that you are supposed to attempt to unbiased on all subjects according to the FCC rules and regulations. How is it then that you are able to make every broadcast about GLBT community? I have never seen those opposed to the GLBT (*** *** Bisectual Transsexual) community allowed to dispute the information you are promoting in one out of four, five minute commercials on this station. I am offended as a member of society who is not accepting of a moral lifestyle contrary to the lifestyles promoted by the forefathers of this country. I should not be required to hear this *** day after day with no rebuttal from the Christian, Bible believing public who watch your station! Please remove this content from being allowed to be broadcast as normal behavior in this country when it is very much abnormal behavior and no matter how often you attempt to over saturate the public, you cannot make it normal. I am not advocating any violence or hate of this community, however, I am asking you to remove it from your content and programming options.
Comcast Service is Horrible
Comcast charged me $ 2.99 to change my service. I wanted to change the service becasue they jacked my rate up $ 25 a month. They changed the rate for me but hit me with this fee to change it back to what it was. How petty can they be ? What a horrible company !!! They nickel and dime you for everything and their service continues to get worse. They have also been out to my house to fix the phone service 3 times. They are incomptent people. The one tech claimed that my 10 year old house moved and that casued the phone wires in the wall to cross. I almost fell off my chair laughing at him.
Comcast can't make it to appointment on time
I know that this will come as a surprise to many of you but the customer service at ComCast is horrible. I have had two separate appointments with the today and they haven't made it to either one. They were scheduled to be here between 10 and 12. They didn't make that and just rescheduled me for between 1 and 3 without even asking even though I wasn't going to be here at that time. Then they reschedule me for between 5 and 7 pm and they don't make that appointment either calling me at 7:05 to let me know that they will be out between 7:30 and 8pm. Unfortunately we have puppy training class tonight at 8 pm so I'm not here for that. Did I mention that this was my anniversary and they messed up the lunch that I had planned with my husband. Why can't the just make it to the appointment on time? They obviously have not scheduled their technicians enough time to do their calls or they would be able to make a two hour window. If you have any options at all I highly recommend not using Comcast.
Comcast in Rustburg, Virginia - No customer loyalty
Several months ago I complained about the rising cost of cable versus the quality when nothing was changed I just sucked it up and paid the bill well 4 months later the bill has went from 140.0 to 197.00 with no increase in service this is in no way acceptable and they did not even send a notice that the rates would be changing I have been a customer for 20 years and will no longer take one for the team I would rather do with out cable all together then be raped by the fat cats at Comcast I spoke to several rep at Comcast ,Cynthia and Josh on the phone and as was stated by them this is a company standard the customer is to be run over run down and forgot about no matter how long you have been a good customer so my advise before they offer the pretty promotion and short sided deals run not walk away because sooner not later it will cost too much money for too little service
Comcast = Criminals
I will not even waste my time typing what happened to my family and I. I will just put that we have been loyal and dedicated customers for over 5 years. I have never been treated like a fool so many times in my life. Every single month I am calling Comcast asking what this is on my bill. This month is no exception. Every single time they apologize and take it off. Wow! Absolute criminals!! I am going to call them again today and try to get some resolve, that is if I could talk to somebody that speaks English. I pay $150 /month and would at least like to be able to understand the person on the other end "helping" me.
Comcast in Denver, Colorado - HORRIBLE
I had to send a email about the worst service that I have been receiving from Comcast on a regular basis and it makes no sense from a corporation where millions of consumers have multiple choices on where to spend their hard earned money and to chose Comcast and get treated sooo poorly is sooo unacceptable . I have been calling in for months in regards to my internet NOT working and no one seems to be competent enough to solve the problem. I have spoken to 11 different representatives and over 24 hours later there is still no resolution to my problem. I've been paying for something that has the inability to work successfully. Then I was told in order to get to the next level of support I would need to pay a monthly fee for the Xfinity Signature which was MORE outrageous. This cannot be standard operating procedure for a product I'm already paying for and it doesn't work. I don't provide internet so why should I pay more if the Comcast product fails to perform, that's ridiculous. I'm beyond frustrated at this point that I'm looking for other providers since Comcast doesn't value my business, maybe some other company will! I think if you all start to lose more customer's because of issues like this than maybe Comcast will get their act together.
Comcast - New High Speed Modem Won't Support Phones
Comcast's new xfinity modem does not support my home’s 4-phone (from 2 bases) and home alarm telephone system. The old modem supported the system just fine. When I connected the new so-called high speed xfinity modem, the Internet and TV worked fine. However, the phones and home alarm telephone communication did not. Interestingly, when I directly connected only one phone to the new modem, it worked fine. So, I originally thought that somehow my internal home phone wiring had broken about the time I installed the new modem. To check that, I deactivated the new modem and reactivated the old one. Doing that solved the problem. The phones and alarm communication once again worked fine with the old modem. But the process was painful. Comcast agreed to convert back only after a long (over one-hour) dispute with a technical rep, who refused to believe the new modem could be at fault, had me try all kinds of things, and then told me the new modem could not be deactivated. I checked my home phone wiring and found no problems. The next day, I called back to get a different rep, who had not problem deactivating the new modem and enabled me to reconnect the old one. Comcast's new modem clearly has a serious design flaw.
Comcast in Jacksonville, Florida - Prices keep getting higher and higher!
a couple of years ago my bill was around 92 dollars... today i'm paying 125 and getting less channels.. i call them and they always say that it was just a promotion? so i chat with them on the internet to get the cheapest of the cheap internet and cable.. so it went down about 45 bucks.. well that was a mistake because my internet was slower than the dial up days!so i went back to what i had before with their Internet.. now the price went back up to what i was paying before with fewer channels? i cant win with them & i have been a loyal customer for almost 30 years... please hurry up u verse and come to my neighborhood so i can get rid of this overpriced monopoly
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