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Comcast in Northville, Michigan - Horrible customer service

1.5 hours on the phone to try to transfer cable service we were told was already transferred, dismissive representatives, 4 transfers to different departments...the capper...transferred to 'billing' to find billing was closed on Sundays. The amazing thing was them disappearing for 10 minutes at a clip while I waited without even music to let me know I was still connected to them, then getting back on the phone as if nothing had happened. I was shocked. They acknowledged they'd made some kind of error, but no one had any desire to fix it. we're still without cable! Easily the worst treatment I've ever received. We 'll switch to AT&T on Monday
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Review
#426960 Review #426960 is a subjective opinion of poster.

Comcast in Portland, Oregon - Moved and canceled account

I was moving and canceled my account. I was talked back into being a customer when I moved to the new address. They said I was able to use the 30 day new customer cancel program. I called 2 times to confirm this, they said yep. Then, I canceled.. and now I owe 175.73. They can only account for part of the billing. I didn't receive the bill they claim I should have. I only received a final bill that doesn't account for the funds. I spoke with a supervisor. I got no where. I guess my only options are BBB, General Att Office and PUC.
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Review
#426753 Review #426753 is a subjective opinion of poster.
Loss
$177

Comcast in Boston, Massachusetts - Frank Beazley

Comcast refuses to give me my $250.00 prepaid Visa Card for signing up for their bundled services. I disputed their first bill March 2013) to me and they fixed it. Once the bill was corrected I paid it in full and have done so ever since. Comcast says I am listed as being delinguent for March because I would not pay until they corrected their billing mistake. They did correct the mistake and apologized for any inconvenience. They did not tell me that my action would result in me being classified as delinguent or that I would forefeit my $250.00 prepaid Visa card. What can I do?
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2 comments
Anonymous
#682822

Its been almost a yr and still Comcast has not honored our so called $250.00 Visa card we were supposed to get for signing up with a bundle. No one seems to know what I am talking about now.

No one will even discuss it, they have no record of us ever calling in 20 plus times regarding this either.

They are a scam company and will use any ploy to get you to sign up and Not Honor anything, that is a GUARANTEE!

Anonymous
#703122
@smokey

I live in New Hampshire and was able to illicit the help of the attorney genrals department. The A-G sent a letter to Comcast (copied me) asking what Comcast was going to do to resolve my issue.

A few days later I received a call from Comcast offering to credit my account for $250.00. Thank goodness for the Attorney Generals office; their office address was on the back of my Comcast bill so I thought I would see what they could do.

So, the A-G office in whatever state you are in might be in aposition to got to bat for you. I hope they do.

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Review
#426684 Review #426684 is a subjective opinion of poster.
Loss
$250
Resolved

Resolved: Comcast in San Francisco, California - Bait and Switch on prices and unable to port

Update by user May 27, 2014

Update May 26, 2014

I called last week to cancel high speed Blast internet and reduce bill by $10.

I discover this week they cancel phone service instead.

Original review posted by user Jul 05, 2013

PissedConsumer should not require 100 word minimums! The following description of problem should suffice: Bait and Switch on prices and unable to port. First a $100 deposit is required despite my FICO in excess of 700. They do offer free installation of phone and internet with a $100 gift card. I decline and on the second day I speak with a another rep who waives deposit requirement but then charges $30 for installation and offers port. After a week of half a dozen calls, the port is still not done and I get a new number. After a week, I'm told there will be another week delay to port number. When I move to another home I plan to cancel in a few months.
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Review
#426512 Review #426512 is a subjective opinion of poster.
Loss
$100

All aspects of Comcast service

I dropped Comcast cable service a year ago due to steadily increasing cost with no improvement of service. Next I dropped Xvinity voice because of cost way out of line with similar competing service. Transmission problems with telephone VOIP service forced me back to Comcast. We had to do without telephone service for 2 weeks. Finally we switched telephone and internet service to Centurylink and DirectTV. The transition was almost instantaneous. The service land customer service are a huge improvement over Comcast. Now a month after terminating all service from Comcast I get a bill for cable, voice and internet from them. We haven't had cable service for a year. After a lengthy wait on hold a received verbal assurance that the bell was a Comcast mistake, that I should ignore it and that I needed no written documentation that my account is closed. They will take care of it. I'm not holding my breath.
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Review
#425803 Review #425803 is a subjective opinion of poster.
I had Comcast Business Class internet installed on August 5th 2011. I tried calling yesterday (July 1st 2013) and spoke with Brian (refused to tell me his last name, the coward) and called again today about making sure my contract would not auto-renew for another year....
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Review
#425519 Review #425519 is a subjective opinion of poster.
Loss
$115

Comcast in Pueblo, Colorado - BULL *** COMPANY

I Paid my bill on Friday June 28th 2013 because I had just got paid and when Monday came around I Checked my bank to see if it had cleared and it did not once but twice, so then I called comcast and asked them to reverse the charge and give me back my money and they told me it was too bad they can not do anything about it. and to me that is just bull ***, they say they do anything to keep a customer and they are wrong. Lets Just say the amount was over $100.00
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Review
#425019 Review #425019 is a subjective opinion of poster.
Loss
$111

Comcast in Alief, Texas - Un-buried cable

Contacted comcast in regards to 'On demand' issues, repeated problems with the service not being available (June 14th)... mutiple error codes. 4/5 days before a technician could come out. Tech shows up (June 19th), goes on how signal isn't right etc..and it's 'in the house'. Note: Tech had not gone to, checked at the pole. Replace the coax & splitters etc in the house... the tech lays cable on the ground from the pole to the house instead of using the conduit used to run underground cable. Tech then checks and notes signal is still....not right. Replace cable from post to TAP... I've got pieces of coax and fittings all over the ground and coaxial cable on the ground from the house to the utility pole, to the tap. I'm told someone should be out in less than a week to bury it. June 28, still unburied...I call 45 minutes on the phone, told I will recieve a call the following morning to schedule a time(June 29th). Uhhuh.... of course, no call. Late that evening I call again(June 30th).... I'm told there's no record of a request for cable burial, wait 24-28 hours for contact... July 1st...and no word.
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Review
#424966 Review #424966 is a subjective opinion of poster.
Loss
$185

Upset with comcast service man.

On Feb 25, 2013 at 8:00 am. a service man came to my house because I was having a hard time connecting to the internet. I had traded in a good comp. because of this and on Feb 11, I bought a diff. comp. from a comp. store. I immediately had problems with the internet so I called Comcast. The man yelled at me that it WAS NOT MY BLACK BOX (modem). After dealing with this enough, I took the comp. back to the store and they said nothing was wrong with it. I got home and NO INTERNET. I called the computer pro store and the OWNER came on his own time and couldn't get the internet so, he got another computer and it couldn't get the internet either. He said it is absolutly the modem. After your employee screamed at me + said their were some dog hairs on my comp. and my cables were probably loose cause they were a mess. I had never had a person in my house talk to me like that before. He didn't check the modem from inside the house. I have always had the most respectable people from your comp. before. If this man comes to my house again, I will not let him in the door. After going through all this from Feb 25- today, I think I shoud be compensated.
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Review
#424671 Review #424671 is a subjective opinion of poster.
Loss
$400

Comcast in Sacramento, California - Wrongful charge

Comcast internet and phone service was installed for me on 5/14/2013 at which time I told the installer that the only "extra" phone service I wanted was caller ID although all of the other services are part of the package at no extra charge. I specifically said "no call waiting" or "voice mail". Somehow, call waiting was activated. Not only was it activated but it did not work properly as I was getting interrupted by another caller's voice while I was conversing on the phone and was disconnected of the original conversation. I called Comcast several times to have "call waiting" disabled and was disconnected from Comcast during several of these calls and nobody ever called back. A tech repair person was sent out to my home to try to take care of the problem to no avail. I was told that the problem had to be taken care of through the phone repair service which I then contacted. They told me that according to their information, the call waiting service was disabled but I continued to have the same problem. Again I called the telephone repair service and they said they would need to send out a technician at which time I told them a tech had already been out and couldn't do anything. The next thing I knew, I had lost the connection with whomever I was speaking to. The next thing I knew, I received an email confirming an appointment with a technician. Before the tech actually came to my home, he called and asked me some questions and after putting me on hold, came back to tell me there wasn't anything he could do and was going to elevate the problem to his supervisor who would call me. I never got a call from the supervisor but eventually was able to make contact after calling him several times as he never returned any of my phone calls. He was finally able to get the "call waiting" disabled after contacting someone in Colorado about the problem telling me that disabling call waiting was actually a 2-step process and only one step had been taken by Comcast. Okay?? Problem finally solved. However, on my next Comcast bill, I received a charge for a residential service call. I called Comcast to rectify this issue and was told they could not give me credit for this charge. I asked to speak with a supervisor who told me the same thing. I then asked to speak with that person's supervisor and was disconnected from the phone call. I don't understand why but I was often disconnected from Comcast during calls and although they always took my phone number at the beginning of the call, nobody ever called back. Anyway, it seems to me that I should not have received a charge for a residential service call since the problem was a Comcast problem to begin with and they should have corrected it free of charge. Again, I called the supervisor of the tech repair person (twice leaving a message) in hopes he could help rectify this situation but he never returned my calls.
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1 comment
Anonymous
#690512

I was finally able to get credit to my account after finding an email address for help (which by the way was not on the comcast web site).

Review
#423957 Review #423957 is a subjective opinion of poster.
Loss
$30