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Comcast in Pueblo, Colorado - BULL *** COMPANY

I Paid my bill on Friday June 28th 2013 because I had just got paid and when Monday came around I Checked my bank to see if it had cleared and it did not once but twice, so then I called comcast and asked them to reverse the charge and give me back my money and they told me it was too bad they can not do anything about it. and to me that is just bull ***, they say they do anything to keep a customer and they are wrong. Lets Just say the amount was over $100.00
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Review
#425019 Review #425019 is a subjective opinion of poster.
Loss
$111

Comcast in Alief, Texas - Un-buried cable

Contacted comcast in regards to 'On demand' issues, repeated problems with the service not being available (June 14th)... mutiple error codes. 4/5 days before a technician could come out. Tech shows up (June 19th), goes on how signal isn't right etc..and it's 'in the house'. Note: Tech had not gone to, checked at the pole. Replace the coax & splitters etc in the house... the tech lays cable on the ground from the pole to the house instead of using the conduit used to run underground cable. Tech then checks and notes signal is still....not right. Replace cable from post to TAP... I've got pieces of coax and fittings all over the ground and coaxial cable on the ground from the house to the utility pole, to the tap. I'm told someone should be out in less than a week to bury it. June 28, still unburied...I call 45 minutes on the phone, told I will recieve a call the following morning to schedule a time(June 29th). Uhhuh.... of course, no call. Late that evening I call again(June 30th).... I'm told there's no record of a request for cable burial, wait 24-28 hours for contact... July 1st...and no word.
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Review
#424966 Review #424966 is a subjective opinion of poster.
Loss
$185

Upset with comcast service man.

On Feb 25, 2013 at 8:00 am. a service man came to my house because I was having a hard time connecting to the internet. I had traded in a good comp. because of this and on Feb 11, I bought a diff. comp. from a comp. store. I immediately had problems with the internet so I called Comcast. The man yelled at me that it WAS NOT MY BLACK BOX (modem). After dealing with this enough, I took the comp. back to the store and they said nothing was wrong with it. I got home and NO INTERNET. I called the computer pro store and the OWNER came on his own time and couldn't get the internet so, he got another computer and it couldn't get the internet either. He said it is absolutly the modem. After your employee screamed at me + said their were some dog hairs on my comp. and my cables were probably loose cause they were a mess. I had never had a person in my house talk to me like that before. He didn't check the modem from inside the house. I have always had the most respectable people from your comp. before. If this man comes to my house again, I will not let him in the door. After going through all this from Feb 25- today, I think I shoud be compensated.
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Review
#424671 Review #424671 is a subjective opinion of poster.
Loss
$400

Comcast in Sacramento, California - Wrongful charge

Comcast internet and phone service was installed for me on 5/14/2013 at which time I told the installer that the only "extra" phone service I wanted was caller ID although all of the other services are part of the package at no extra charge. I specifically said "no call waiting" or "voice mail". Somehow, call waiting was activated. Not only was it activated but it did not work properly as I was getting interrupted by another caller's voice while I was conversing on the phone and was disconnected of the original conversation. I called Comcast several times to have "call waiting" disabled and was disconnected from Comcast during several of these calls and nobody ever called back. A tech repair person was sent out to my home to try to take care of the problem to no avail. I was told that the problem had to be taken care of through the phone repair service which I then contacted. They told me that according to their information, the call waiting service was disabled but I continued to have the same problem. Again I called the telephone repair service and they said they would need to send out a technician at which time I told them a tech had already been out and couldn't do anything. The next thing I knew, I had lost the connection with whomever I was speaking to. The next thing I knew, I received an email confirming an appointment with a technician. Before the tech actually came to my home, he called and asked me some questions and after putting me on hold, came back to tell me there wasn't anything he could do and was going to elevate the problem to his supervisor who would call me. I never got a call from the supervisor but eventually was able to make contact after calling him several times as he never returned any of my phone calls. He was finally able to get the "call waiting" disabled after contacting someone in Colorado about the problem telling me that disabling call waiting was actually a 2-step process and only one step had been taken by Comcast. Okay?? Problem finally solved. However, on my next Comcast bill, I received a charge for a residential service call. I called Comcast to rectify this issue and was told they could not give me credit for this charge. I asked to speak with a supervisor who told me the same thing. I then asked to speak with that person's supervisor and was disconnected from the phone call. I don't understand why but I was often disconnected from Comcast during calls and although they always took my phone number at the beginning of the call, nobody ever called back. Anyway, it seems to me that I should not have received a charge for a residential service call since the problem was a Comcast problem to begin with and they should have corrected it free of charge. Again, I called the supervisor of the tech repair person (twice leaving a message) in hopes he could help rectify this situation but he never returned my calls.
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1 comment
Anonymous
#690512

I was finally able to get credit to my account after finding an email address for help (which by the way was not on the comcast web site).

Review
#423957 Review #423957 is a subjective opinion of poster.
Loss
$30

Comcast newmakers

I just had comcast installed yesterday. (june 26th 2013). I have been watching George Zimmerman's Trial on HLN and it seems that Comcast puts on their own Little News show twice an hour. '''''I FIND THIS VERY VERY VERY ANNOYING.I'M WATCHING HLN BECAUSE I WANT TOOOOOOOOO """""""""""i do not want to watch comcast"s newsmakers. PLEASE REMOVE THIS OR I'LL REMOVE COMCAST FROM MY HOME.Why can't this show be put on a Channel of it's own.In the middle of the trial HLN goes to this Comcast Newmakers making me miss part of the Trial. Trulu this is insane. Pleas switch tooo another channel
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Review
#423928 Review #423928 is a subjective opinion of poster.

Comcast in Macomb, Michigan - Terrible service

Well I have been simply trying to pay my bill both over the phone and online for the past hour and for some reason the robot told me I couldn't pay and the website isn't working either. You'd think that they would want me to pay my bill right? And I should also mention that I am paying $146 for a service that I haven't received. The equipment never got to me. I am almost in tears with all of the frustrations that they have caused me and I have been without Internet for 2 months. This is simply ridiculous.
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Review
#423925 Review #423925 is a subjective opinion of poster.
Loss
$146

Comcast Paid Support?

I was going to cancel my service and they talked me into staying on with a faster internet service and a new modem. Of course when I got the new modem it worked on the land line but the wireless portion did not work. Yes I know it is cap sensitive and a million charters.. When i called in to the little brochure they slipped in the package it was for signature support services. They wanted to charge me for the support of something they just sent me that did not work. I said that was silly and she said this was the only department that could help with wireless.... I hung up with her and called back in, getting cut off 2 times and spending over 3 hours of my time. I believe the issue is finally fixed now but that remains to be seen. The last service person was great... the 3 people I spoke with before her were very bad and did not follow through or help me with my problem. I want to switch to dish or direct tv now very badly....
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Review
#423894 Review #423894 is a subjective opinion of poster.
Loss
$300
Tags
  • Signature Service

Extremely poor service from Comcast

Here is a letter I sent to the CEO today: Mr Roberts, I want to let you know of the extremely poor service that I have received since doing a self-install of the internet service on 6-24-2013. The account number is xxxxx. The name on the account is xxxxxx. The last four of the social security number is xxxx. She is currently in the hospital in intensive care. I am her roommate. As you can understand, I have enough stress in my life without dealing repeatedly with Comcast over the same issue. I requested the 25mps service package. I was told there was a promotion, and that at the end of the promotion the cost would be $49.00 a month. I found this rather unbelievable, since I was currently $69.00 for 6mps service at my old address. I accepted the offer. I found the internet seemed a bit slow. I tested it repeatedly at your comcast speed test page, and found I was consistently getting less than 1mps download speed, and less than 1.5mps upload speed. I called repair. The first gentleman, (I neglected to write his name down), told me that he would send a "boost" to the modem. It would be offline for 15 minutes, and to call back if that didn't work. His main focus seemed to be to get me off the phone as quickly as possible. The second person I spoke with was in chat. Her name was Jessa May. She did some testing on her end, and made me send her a link to the speed test I had just done. With no explanation as to why she needed that, I felt she was trying to verify if I was lying about the speed test. She sent another boost, which took only seconds. The modem reset, and she had me do the speed test again. It was the same. She tried to schedule an appointment. After a few moments she came back into chat and told me that she was having latency issues with her systems. Imagine the irony of that. At this point the chat was becoming quite time-intensive, and I asked if she could schedule the appointment and email me with the date and time. She agreed, and gave me confirmation number 130626-000008. The next day when I didn't get the requested email, I entered chat again. This time I got Edelyn. She immediately seemed confused. There were long periods of "dead air", and several times I had to chat are you there? because she had not responded. Finally she told me she was waiting on her supervisor to confirm the appointment time. After several more minutes of waiting I asked to chat with a supervisor. She ignored this request. I had to ask for a supervisor several times. At one point she said and I paraphrase, "A supervisor can only do what I'm doing." When I told her I wasn't asking about what a supervisor could do, I was requesting to chat with one, she changed her story. She then said she was chatting with a support group. I asked for a supervisor a minimum of 6 times during that chat. She never got one. I have attached a copy of the chat transcript. In frustration, I called into Comcast and spoke to one of two people in this whole ordeal, that represented Comcast well. Her name is Bris. When I spoke with Bris I immediately demanded a supervisor. She did the right thing. She assured me she would get me one, and gathered enough information to give a supervisor a heads up. She was able to defuse my anger enough, that I was willing to let her help me, even though I still wanted a supervisor. She immediately found the ticket number, which is something that Edelyn was unable to do, and assured me I had an appointment on 6-28-2013 between 6pm and 4pm. She told me she had escalated my call, and I should expect a call from a supervisor within 24hrs. This woman deserves a reward, if not a raise. I was satisfied. Less than 24hrs later, I receive an email from Comcast confirming my appointment. It has a confirmation number of 130626-000575. It tells me that my appointment is tomorrow, 6-29-2013 between 10am and 12pm. Needless to say, this frustrated me again. Tomorrow is 6-28, not 6-29, and I had just confirmed with Bris the day before that my appointment was for Friday 6-28 between 4pm and 6pm. I decided to not waste time with your chat, and called in. The horrible automated voice response unit you are using told me that because of unusual call volume, the wait would be over 30 minutes. This is interesting to me. I worked for Comcast around 2007, and this was always the response customers received when calling in. You need to hire more people. I hung up and went back to chat. I next spoke with Fermin. His chat transcript is attached as well. As you can see, he or she did an adequate, but not exceptional job of trying to help me. He could not find my original confirmation code, (I wonder at the ability of a large company to lose such information), but after a lengthy conversation, he assured me that my appoint is 6-28 between 10am and 12pm. When I voiced my concerns about the poor service, he used canned responses that were word for word exactly the same as the responses I had received with other chat agents. It was clear that there was no real empathy or understanding of the situation. Instead he was using pre-programmed hot-keys to shoot verbal garbage at me. Toward the end of the call when I am telling him I am contacting you, he must have hit the wrong hot-key. The response I got was "You are most welcome!" Not exactly what you would expect when a customer is saying they are contacting your CEO. During the last four days, I have made a minimum of seven contacts with Comcast. Only two of these contacts were anywhere near good customer service. My understanding from your commercials is that you believe you give excellent customer service. I can assure you that you are far from that goal. I would like an apology in writing for the horrible overall service, and I would like a call from a supervisor. Not from your escalation group, but from an actual member of management.
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3 comments
Anonymous
#682418

I'm a former billing and technical rep with Comcast. Let me just inform you what Comcast did with your letter.

You probably addressed it to the Corporate office. The corporate office didn't bother to open it but looked at the return address in the corner of envelope, looked up to see what call center handles calls in your area and sent the letter there. The director of that call center gave it to a supervisor over one of the custimer service teams and the supervisor thru it in some pile of papers or in the garbage.

Don't waste your time. Brian Roberts owns the largest communication company in the world and couldn't careless about your little problems you have with his service.

Anonymous
#670454

You're entitled to your opinion.

Thanks for sharing.

Anonymous
#670245

I would like an apology from you for wasting my time reading this pure bs. And news flash the ceo of a multi-billion dollar company has much more to concern himself with than your petty complaints about poor service, which from your lengthy dribble of a letter i fail to see any poor service in the first place. So good luck with that

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#423866 Review #423866 is a subjective opinion of poster.

Comcast in Pittsburgh, Pennsylvania - Pissed isn't the word....

Placed our service on vacation while we were away for six months.Told customer service that we would call on return to continue service, when we returned home in June just to find they turned it back on in April.... called customer service and they are going to charge us since April without our consent. After being put on hold several times and the I'll have to talk to my supervisor BS well I got really pissed waiting for a supervisor to answer our call it was time to hang up the phone. Told a couple of the underlings to yank our service right now,they actually had nerve to say they needed to transfer the call to customer satisfaction to end the service....Arrgh!! What satisfaction? This was internet,cable and,phone services at around $179.00 per month. I'm fed up with being treated like an ***.
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Review
#423646 Review #423646 is a subjective opinion of poster.
Loss
$248
Tags
  • PISSED AT COMCAST XFINITY

Comcast in Sacramento, California - Worst Customer Service Ever!

My call dropped At least 10 times in 2 days. All Operators refused to allow me to talk to a supervisor. Said they would make corrections to my bill and never did. Transferred me to other departments and individuals without telling me. Operator scripting prevented an intelligent scripting. Had to pay off a bill even though they had more than enough money in a closed account that I wanted them to apply. One operator claimed that she couldn't hear me even though the person that transferred me could hear perfectly. Transferred to technical services even though my issue was billing. No one took ownership in my problem or had the least amount of interest in helping mr.
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Review
#423330 Review #423330 is a subjective opinion of poster.
Loss
$400