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Comcast says something is done on chat, then tells you over the phone that it is not possible.

So much for "customer Guarantee" so after spending much time online, and on the phone, your company refuses to honor what they promised. (everytime I called or chatted, my account info was verified) When I called I was told that the internet deal was online only, and I had to go online to complete, which I did. The only problem was that they where unable to remove the installation fee, and that I needed to call to have it removed. when I called, I spoke with a very rude Micheal, who told me that he could not remove the fee, and that I was not eligible for that offer. He continued to be very rude the entire call, refusing to let me finish speaking, and refusing to honor what i was told was a done deal. I asked to speak with a manager (which i was told that Micheal was). Zach (supposedly a manager also) called me back (he tolk a SLIGHTLY better tone), but still refused to honor what the online chat told me was a done deal. Zach kept saying that 'The terms and conditions are the final word'. But would not admit that your costumer guarantee is BS. If a representative for comcast says something whether it be online or over the phone, I expect that the company would honor the deal that was promised, to me this is costumer guarantee. This issue has caused me to cancel ALL Comcast service completely.
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2 comments
Anonymous
#479436

I had a similar experience where I ordered a promotional deal online and was specifically told I could renew in 6 months. I saved the chat, and sure enough in 6 months they said sorry but the rep was mistaken and it didn't matter if I had the conversation in writing.

Anonymous
#479290

Waste of time dealing with them. I have had to write the Better Business Bureau to get their attention.

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ID
#317239 Review #317239 is a subjective opinion of poster.
Location
Santa Monica, California
Service
Comcast Internet Service

Comcast - PAM-CALL ROOM SUPERVISOR 432-1644 DOESNT RETURN CALLS

Had Comcast install TV/Internet/phone January 2012. Service is intermittant. They sent a tech out 3 times to fix the problem and never did fix it. We are from Canada and had to fly home. I contacted Comcast several times thorugh email and phone calls to setup another appointment. Long story short they setup the appointment for Friday and it was all set. We flew down and they did a no show. I called them and they said the service call was scheduled for the previous Monday but they never came because they tested from their office and saw I had a good signal. Unreal. Back in Canada again. Faxing 3 times aday and leaving a message on the call centre supervisors phone 239-432-1644, her name is PAM. MORGAN AND MORGAN RETAINED
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ID
#317162 Review #317162 is a subjective opinion of poster.
Location
Simcoe, Ontario

Comcast screws it's contractors

let's start with I have been a cable contractor for 14 years and in those 14 years as prices have gone up our pay has been cut every year sometimes twice a year ( we have NEVER seen a cost of living raise). and then the contractors we work for dont want to pay us for overtime and are always being sued. and comcast keeps adding work and cutting time frames down to 2 hour time frames and when we are late gives the customer 20 dollars and charges us 25 (ILLEGAL) for being late and now they cut down on contractors down to 2 companies so expect alot of late techs..lol.they just keep doing more to screw the little guy and make more profit $$$$$, and so MR ROBERTS can have his summer homes on both the islands and live like a KING, while we have had so many pay cuts most guys doing this job have lost houses,cars,and other things like family's due to the crazy 10 or more hour day's we have to work for little or no money....................just letting every one know how COMCAST treats its contractors, there is much more but you get the idea.......
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1 comment
Anonymous
#481825

Customers & Contractors read enough of these complaints and it sounds like " Equal Treatment " and we all get screwed. Hey Contractor Guy ( or Gal ) I Hear Ya !

ID
#316853 Review #316853 is a subjective opinion of poster.
Location
Warwick, Rhode Island

Comcast - Deceptive false advertising. Bait and switch

Comcast customer service is anything but service. It is an exercise in frustration. My bill prices was jacked up to where basic internet and cable are ridiculous. I called about every 6 months to get it lowered again. Sometimes they are cooperative, but more times not. Last time i had to write a complaint to the BBB to get their attention. It is looking like I might have to do it again. I want basic interest and basic cable for 39.99 and no more. That is all I want. It is not asking too much. Chat is useless. I lost my cool on the last agent I spoke to. Hold times on the the phone are ridiculous, especially 6 times in 24 hours. If I had an alternative to Comcast, I would take it in a heartbeat.
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3 comments
Anonymous
#562077

Comcast has Misleading Advertising and it needs to be reported to the full extent!!! they just need to shut down and stop ripping people off!! customer guarantee is a flat out lie!!

Anonymous
#495009

I had a two week fight with Comcast Online CS about jacked up fees and billing rates on a new Triple Play promotion. The last person that I talked to on the phone told me to take my order confirmation and bill to the local Comcast/Xfinity store and they would fix it.

And they did, in about ten minutes they not only got me back to the original deal that I paid for but gave me a store discount of 5%, 80 additional channels, doubled my internet speed, and gave me a free months service!

The best thing they gave me was advice: NEVER order and Comcast/Xfinity Service online and NEVER contact their online Customer Service Dept. ONLY work with the store personnel if you have a local Comcast/Xfinity Store.

Juniper
#476280

I had comcast for two years and had to do the same thing repeatedly. I would get my bill for 45 bucks for internet and cable and then one day a 130 dollar bill.

I would call and have to argue with someone who would state my promotion price has run out.

I finally caved in and just disconnected everything. It's true, parts of Co it's your only *** option. When I returned the box and router, they wanted to charge me for the equipment three months later.

So save all your receipts because they will claim you never returned it.

I was smart by keeping mine. They are the ultimate rip off here.

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ID
#316534 Review #316534 is a subjective opinion of poster.
Location
Salt Lake City, Utah

Comcast only responds if you get the government to fine them and threaten to shut them down.

. I subscribe to Xfinity services that include voice (phone), internet, and television programming. I called to have service set up for my home in December, 2010. At that time it was determined that the residence is within the service area for Comcast and I agreed to a two year contract for these services. Service was provided to my home via a cable that stretches across the road (overhead) and attaches to my house. Since December, 2010 the cable has been ripped down by passing traffic on the road no less than 6 times. This is due to the cable not being strung high enough for vehicles to safely pass under it. Each time service is sent out, they put the cable back in the same spot. Most recently, on 5/1/12 the cable was ripped off of my house and has now caused property damage to my home, including the structure of the home. Again, technicians came to the home and re strung the cable, over the road at a height that violates the law because it is a danger to public safety. As a result of losing service at any given moment, repeatedly, the hazards to traffic, etc. and such have created a hardship for me and my family. Without reliable service I cannot contact emergency services for fire, ambulance, police, etc. Again, this is in violation of the law. I have contacted customer service, billing, etc and been transferred to several people. Today I've been told by Maria in the "cancellation" department that I cannot cancel services without paying an exorbitant termination fee because of the two year contract. I strongly dispute this statement as I do not believe I should be charged a fee when Comcast has failed to hold up their end of the contract and I do not have reliable service and it is apparent that safe, legal installation is not possible to have reliable service. Therefore, I am again requesting that my services with Comcast be cancelled, the account closed and no further fees charged to me. Please be advised that several agencies and lawyers have been contacted regarding this matter. If my reasonable and sensible request is not honored, I will have no choice but to proceed with adverse actions to Comcast, not only for myself, but for the safety of my household, community and the drivers on the public road in front of my house. I have had the governmental agency, the Public Utility Commission, contact Comcast about this matter. Only then, when they were threatened with a enormous fines and losing their abilility to be a service provider in this state, did I get an adequate response from Comcast management. Which is, that they intend to comply with the law and provide legal installation of my services, within 30 days. which is the same thing all technicians have said each and every time they've had to come out and restring the cable wire, all while saying, this will continue to happen. The wire has been ripped down by passing vehicles several times, in at least two instances the wire snapped while i was outside, directly under the wire, nearly missing me and recently, my daughter was nearly hit with the snapping wire while waiting for her school bus. The threat of the consumer getting an attorney and stated intent to file a lawsuit DID NOTHING FOR OVER 12 MONTHS, except getting hollow apologies from customer services representatives in the Comcast Call Center, who are only reading off a screen and have not power and cannot even transfer you to a supervisor, or give you the information necessary to have problems resolved. It is ridiculous, and unfortunate, that they had to be threatened and fined by the government to follow the law and meet the obligations of their own contract, all while denying the customer the ability to get out of the contract because they couldn't hold up their end of it. This problem is still not resolved, but at least progress was made.
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1 comment
Anonymous
#475994

So Sorry you had to experience that. Comcast employees don't read from a screen and if comcast was breaking a law the light company they lease the use of the poles through would have already fined them.

Your village is just as much to blame because they provide the permits and can order it be raised higher.

Hope it all works out for you. :sigh

ID
#316104 Review #316104 is a subjective opinion of poster.
Location
Eugene, Oregon
Service
Comcast Service Transfer

Comcast - Horrible customer service

I setup service with Commast in October 2011 to get a "Bundle" package that came with a $300 gift card - I have called numerous times to get the status of that gift card and there have been numerous messages taken but no call back... So I've been paying $200 for this bundle package including phone, internet and cable for7 months but was never able to get the home phone to work so I've called them out 3 times and all the 3 times it "FIXED"... not so much. They come back out yesterday to tell me the exterior cable box has to be wired for a phone... so it's not compatible for a home phone, I can only run one line through the internet??? It only took them 7 months to figure this out. So they were scheduled to come back this morning and setup the phone line to the house, NO SHOW. I called and spoke to one person, she says yeah I can take care of you, please hold... then the automated system comes back on so I go through the number game.. push 1, push 2 push *89..., get another person who swears they can get it figured out, PLEASE HOLD, then the automated system comes back on so I go through the PRESS A NUMBER GAME AGAIN... 5 Reps and 2 HOURS later I get someone else so at this point I'm done with the whole process so I asked to speak with superviosr, after holding for another10 minutes I get an automated voicemail. I left a voicemail and lost 2 hours of my life and I'm no closer to getting my phone working or getting cable to the 2 extra bedroom or getting the $300 gift card that was part of my agreement. If your considering Comcast please consider what your tme is worth to you and you might find what I've found - Their cost out ways their value...
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1 comment
Anonymous
#476793

Very sorry you've been treated that way by a company that gets so much of your money. I've had very similar experiences with their customer service.

It's a nightmare. What a shame that they get away with abusing their customers like this :sigh

ID
#316067 Review #316067 is a subjective opinion of poster.
Location
Jacksonville, Florida
Service
Comcast Bundle
Loss
$510

Comcast worker made me feel she was racist to me

I went into the Comcast store on Bissonnet in Houston, TX today to pick up two adapters for my two televisions. The comcast worker gave me a wrinkled torn Walmart bag for my stuff while everybody else in the store was leaving with a Comcast bag!!! i am also a paying customer!!! I felt very uncomfortable and noticed some clients were staring. I have not felt this humiliated before and I just left. Comcast has terrible customer service even on the phone I get through so much trouble and time to get one small problem or question fixed. I am an extremely unsatisfied customer that will cancel all of my services and my family's services as well!
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3 comments
Anonymous
#657182

If you really want racist, Comcast offers no credit check and no deposit for latino customers if they want multi latino packages. If an african american or caucasian wants services they have to pay a deposit if they dont pass a credit check.

Although they can get the multi latino package with out giving a social security#. Now that is racist

Anonymous
#476965

i agree with most posts on here but im sorry. id have to say that your sensitivity is the problem here. :cry :cry

swdavis
#474523

So you felt offended because of the bag she gave you? Is it possible that she just didn't have anymore Comcast bags?

You didn't say that she was rude. I agree that paying customers should be treated with respect, but a bag?

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ID
#315944 Review #315944 is a subjective opinion of poster.
Location
Knoxville, Tennessee

Comcast - Very greedy company. steals your money.

I won't bother writing a long review because there's already so many of them, but let me just say this: We had been using Comcast Internet for over 1/2 year, and decided to get cable. Short story: The first bill rose from $65 to $181. Worst service all-around. Longer story: We had a maintenance guy come in to check on our set up (we had got the self-install kit), and we asked them beforehand, if there was nothing wrong with our setup, we wouldn't be charged because it wasn't our fault it's not working. The maintenance guy came in, turns out they never turned it on for our apartment building. They still charged us $30 for "Failed Self-Install Kit" and when asked about this, they did not give us our money back. On top of all this they had given us a very old motorola cable box that lacked an HDMI output. We had to use coax cables and zoom our HDTV for even less resolution.
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ID
#315930 Review #315930 is a subjective opinion of poster.
Location
Tacoma, Washington
Service
Comcast Internet Service
Loss
$120

Comcast did WHAT???

So, after 15 minutes on the phone with a Comcast service agent, I find out they want the last 4 of my SS#, just to send someone out?! I give them the #s and hear some mumbled reply... and am disconnected 15s later?? I call back after a half hour, having waited first because I thought we were accidentally disconnected and the service agent would call back. I find out when I get the new agent that the 4 SS digits DO NOT MATCH what they have on file, so they won't send anybody out!!! First off, we've had people from Comcast come out before, and never even needed SS#s. So now they've changed their policy and for god knows what reason have wrong information in our file... and I HAVE to fix their mistake?!! I need to waste my time and stand in line at one of their local storefronts with hat (and SS card) in hand, in order to prove what my social security number is?!!???!!!? Something they shouldn't need in the first place. Alll on top of us having the same account for almost 10 @^$^@# years (though TimeWarner traded the area to Comcast somewhere in there). What *** at Comcast thought this up in the first place? It's always been fine in the past to just call our home. For some reason they can't doubt the SS# information is wrong, but they must outright assume the home phone number on file isn't correct, or they could just call us and verify an appointment! Wouldn't be so bad if the phone agent had any leeway, but according to them, it's ironclad and not a thing they can do until I guess what 4 incorrect #s they have on file, or make a special trip to correct their error, in enforcement of a policy that makes no sense in the first place.
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ID
#315767 Review #315767 is a subjective opinion of poster.
Location
Bradford, Pennsylvania
Service
Comcast Internet Service

Comcast Sucks!!

Paid my bill online 11 days before due date - was going on vacation. Comcast sends letter 7 days after I made payment saying my bank wouldn't authorize the charge and that I owe a 30.00- that I must have put in the account number wrong. Took them 7 days to send the letter saying it didn't go through + 5 days to get here = one day late!! Will have that fee also!! The real kicker is that this was the first time I had made a real payment - I had a credit of over 125.00 because they had overcharged me so much on my first bill. They admitted that they had screwed up but said I needed to pay the whole bill because they couldn't change it - I would *** have a 2 and a half month credit. I should have ran far far away at that time. Spent two hours on the phone with them and my bank. My bank says they never tried to access my account. I call Comcast back (4th time) to explain what bank said and get the we don't give a flip response so I ask to be transferred to the disconnect department. They said they were sorry that it had "just closed". I had read all the bad reviews before I joined. What was I thinking. The money is not the issue I wasted way more of my time on the phone than that little bit of money. It is the principal and if we don't stop letting these companies keep screwing us it will only continue to get worse.
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ID
#315726 Review #315726 is a subjective opinion of poster.
Location
Sugar Land, Texas
Product
Comcast Account
Loss
$30
I had COMCAST for a year and when my contract was complete I called customer care to check the renewal of contract for 6 months so that I can get the same price. I explained customer care that I had renewed my apartment lease for 6 months only. They told me to renew...
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1 comment
Anonymous
#486973

I used to be a CAE at Lynnwood,WA Tech Repair call center. Comcast Cares Day is a joke.

You had to use a vacation day to participate in the HARD PHYSICAL LABOR VOLUNTEER SERVICE DAY.

Comcast Cares...but not much.

Comcast Cares...about $$$. If you want discounts call the 800 phone number and ask for the retention department.

ID
#315708 Review #315708 is a subjective opinion of poster.
Location
Houston, Texas
Service
Comcast Service Transfer
Loss
$75

Comcast Prices are Exorbitant

My mother is retired and on a very limted income. The mimimum monthly price for programming for 1 HD TV (and NO DVR) was almost $80 through Comcast. She lives in retirment apartments, so Comcast was her ONLY choice. For those of you (or those with family members) in the same situation, I recommend getting an TV antenna (I bought a Mohu Leaf and it works great). All the signals are digital, so it's nothing like the rabbit ear days of old and you can get all your local TV channels FREE in HD. If you go to the FCC website (http://transition.fcc.gov/mb/engineering/maps/) you can see what stations you could receive in your area. I cancelled my mother's Comcast service and am now saving her over $800 a year. PS If you're a little more tech savvy (unlike my elderly mother) and have an internet connection you can augment your content with a streaming device (Roku, Boxee Box, Playstation etc) and say goodbye to Comcast or any other overly expensive cable/dish provider.
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ID
#315690 Review #315690 is a subjective opinion of poster.
Location
Valencia, California
Service
Comcast Tv Service
I used to work for Comcast, well indirectly. See, Comcast has a lot of 'third-party' call centers hence why you somehow get a representative from a random state instead of your own sometimes. Anyhow, seeing how the company tends to screw over so many people,...
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1 comment
Michael M
#473773

AHHHHH! God why is this the NORM?

Customer service lies burried next to truth and lies.

Thanks for the primmer. mad michael

ID
#315633 Review #315633 is a subjective opinion of poster.
Location
Logan, Utah

Comcast Bate & Switch

I called Comcast to see what could be done about my monthly bill - its up to $171 - for the basic, Triple Play. The customer rep Roel on the "Online Chat" venue, was very friendly, and asked if I could wait a few minutes while pulled my account and checked available deals. After quite some time, he returned stating he had found a Triple Play deal for $99/mo + $7/mo equipment, charge for a year and asked if that would be OK? I said yes, and asked what needed to be done to sign up. He said nothing, that he could take care of it in a few minutes, would I like to wait? So, as I waited - again for quite awhile - he processed the order. He then came back on line and said he had something to tell me. That when he went to sign me up, he had been told the deal was no longer available, but that there was another deal $104 +$7/mo. My response was no. That he had offered me a deal at a specific price, and that I had accepted. Anything different was Bate and Switch. There's an underlying principal of integrity, or lack thereof. Cable companies are notorious for nickel and diming their customers, and this was no different. He made me an offer, I accepted and then he rescinded - offering me a new, more expensive deal.
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1 comment
Anonymous
#495006

Seems to be a part of their "productivity" improvement in the Online Customer Service Dept.

Same thing happened when we tried to order the triple play.....told me the offer had expired at the same time I was reading the offer on the Comcast Website. It even said that the offer would expire....two weeks from the day I was talking to them.

Do yourself a favor and take your bill to the local Comcast Xfinity Store and they will not only honor the deal that you paid for but will give you a store discount. It seems that all the online offers can be beat by store offers and the CS people in the stores are great to work with, aren't trying to scam people.

ID
#315510 Review #315510 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Service
Comcast Customer Care

I hope none of you ever get into a car accident with one of Comcast's vehicles. Please read.

My home has been with Comcast's service for quite some time now, and we have been very content with it. However, I was in a car accident with one of their drivers, and I have to say that I am extremely disappointed with the insurance agency this company uses. Liberty Mutual is the worst insurance agency I have ever had to deal with in my life. They fail to contact me or reply to both my calls and my insurance agency's calls time and time again. Their adjustor refuses to speak with any of us. Liberty Mutual insurance is an absolute joke. For Comcast being such a reputable company, I am worried that this insurance company is going to negatively impact Comcast. I would highly recommend switching insurance companies as soon as possible. Never in my life have I ever dealt with such terrible customer service thanks to Liberty Mutual. I feel sorry for the next person who gets into a car accident with one of Comcast's company vehicles.
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ID
#315300 Review #315300 is a subjective opinion of poster.
Location
Bolingbrook, Illinois