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Get rid of Comcast

I have had nothing but problems and POOR customer service. Comcast sent me the wrong letter about a change in my service, I had to order new service, my old boxes didn't work, they were suppose to send me new cable boxes instead I got even old boxes from the 1990's they were so big the didn't fit in my entertainment center. Those boxes didn't work with my TV's, waited all day for a technician to bring the right equipment, no show, after being on hold several times for 20 minutes at a time, I got another technician scheduled, then comcast tries to charge me for their mistakes, a fee for the tech and fees for the first set of incorrect cable boxes and the next set of boxes, in the mean time, I have not had all the channels working due to lack of the correct box. So its almost a month and I still don't have access to the plan I ordered, so I cancelled Comcast and order Dish Network.
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3 comments
Anonymous
#680582

I agree... Have fun....

buzzzzz phizzztt.. dis- ppshhhttzzzzz buzzzzzzzzzzzzzz

Anonymous
#680534

Have fun with dish hahaha .

Mike_mn
#679865

Any what other cable comany shoudl I get? G.O.D. (Giver Of Digital)!

There is NO OTHER wired cable company! Just like electricity and gas.

The world could end, and the only ones left would be...

- Comcast

- a few laywers

- a few customer service reps

- 1 working drive thu at McDonalds.

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Review
#427124 Review #427124 is a subjective opinion of poster.
Loss
$75

Comcast in Johns Island, South Carolina - The worst customer service ever

After putting my service on vacation for 6 months, I called and re-started. When I got to vacation home, tv was not working, but I had been paying bill. After talking to numerous idiots, they said they would send a technician, but it would be a week. After my vacation. I scheduled a tech for when I would return and when he came, he said my service was only basic, not what I had been paying for before, then he allegedly fixed my internet by moving it away from the office and putting in a back bedroom at other end of house. Needless to say - no internet service in office. Then I come back again and try 4 different times, holding for more than hour and 1/2. Speaking to people outside US, getting transferred without getting any help. I get someone again today and now I am completely without service and I have been disconnected after another hour 1/2 in the middle of conversation. I am leaving them and you should too.
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Review
#427007 Review #427007 is a subjective opinion of poster.
Loss
$600

Comcast in Northville, Michigan - Horrible customer service

1.5 hours on the phone to try to transfer cable service we were told was already transferred, dismissive representatives, 4 transfers to different departments...the capper...transferred to 'billing' to find billing was closed on Sundays. The amazing thing was them disappearing for 10 minutes at a clip while I waited without even music to let me know I was still connected to them, then getting back on the phone as if nothing had happened. I was shocked. They acknowledged they'd made some kind of error, but no one had any desire to fix it. we're still without cable! Easily the worst treatment I've ever received. We 'll switch to AT&T on Monday
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Review
#426960 Review #426960 is a subjective opinion of poster.

Comcast in Portland, Oregon - Moved and canceled account

I was moving and canceled my account. I was talked back into being a customer when I moved to the new address. They said I was able to use the 30 day new customer cancel program. I called 2 times to confirm this, they said yep. Then, I canceled.. and now I owe 175.73. They can only account for part of the billing. I didn't receive the bill they claim I should have. I only received a final bill that doesn't account for the funds. I spoke with a supervisor. I got no where. I guess my only options are BBB, General Att Office and PUC.
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Review
#426753 Review #426753 is a subjective opinion of poster.
Loss
$177

Comcast in Boston, Massachusetts - Frank Beazley

Comcast refuses to give me my $250.00 prepaid Visa Card for signing up for their bundled services. I disputed their first bill March 2013) to me and they fixed it. Once the bill was corrected I paid it in full and have done so ever since. Comcast says I am listed as being delinguent for March because I would not pay until they corrected their billing mistake. They did correct the mistake and apologized for any inconvenience. They did not tell me that my action would result in me being classified as delinguent or that I would forefeit my $250.00 prepaid Visa card. What can I do?
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2 comments
Anonymous
#682822

Its been almost a yr and still Comcast has not honored our so called $250.00 Visa card we were supposed to get for signing up with a bundle. No one seems to know what I am talking about now.

No one will even discuss it, they have no record of us ever calling in 20 plus times regarding this either.

They are a scam company and will use any ploy to get you to sign up and Not Honor anything, that is a GUARANTEE!

Anonymous
#703122
@smokey

I live in New Hampshire and was able to illicit the help of the attorney genrals department. The A-G sent a letter to Comcast (copied me) asking what Comcast was going to do to resolve my issue.

A few days later I received a call from Comcast offering to credit my account for $250.00. Thank goodness for the Attorney Generals office; their office address was on the back of my Comcast bill so I thought I would see what they could do.

So, the A-G office in whatever state you are in might be in aposition to got to bat for you. I hope they do.

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Review
#426684 Review #426684 is a subjective opinion of poster.
Loss
$250
Resolved

Resolved: Comcast in San Francisco, California - Bait and Switch on prices and unable to port

Update by user May 27, 2014

Update May 26, 2014

I called last week to cancel high speed Blast internet and reduce bill by $10.

I discover this week they cancel phone service instead.

Original review posted by user Jul 05, 2013

PissedConsumer should not require 100 word minimums! The following description of problem should suffice: Bait and Switch on prices and unable to port. First a $100 deposit is required despite my FICO in excess of 700. They do offer free installation of phone and internet with a $100 gift card. I decline and on the second day I speak with a another rep who waives deposit requirement but then charges $30 for installation and offers port. After a week of half a dozen calls, the port is still not done and I get a new number. After a week, I'm told there will be another week delay to port number. When I move to another home I plan to cancel in a few months.
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Review
#426512 Review #426512 is a subjective opinion of poster.
Loss
$100

All aspects of Comcast service

I dropped Comcast cable service a year ago due to steadily increasing cost with no improvement of service. Next I dropped Xvinity voice because of cost way out of line with similar competing service. Transmission problems with telephone VOIP service forced me back to Comcast. We had to do without telephone service for 2 weeks. Finally we switched telephone and internet service to Centurylink and DirectTV. The transition was almost instantaneous. The service land customer service are a huge improvement over Comcast. Now a month after terminating all service from Comcast I get a bill for cable, voice and internet from them. We haven't had cable service for a year. After a lengthy wait on hold a received verbal assurance that the bell was a Comcast mistake, that I should ignore it and that I needed no written documentation that my account is closed. They will take care of it. I'm not holding my breath.
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Review
#425803 Review #425803 is a subjective opinion of poster.
I had Comcast Business Class internet installed on August 5th 2011. I tried calling yesterday (July 1st 2013) and spoke with Brian (refused to tell me his last name, the coward) and called again today about making sure my contract would not auto-renew for another year....
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Review
#425519 Review #425519 is a subjective opinion of poster.
Loss
$115

Comcast in Pueblo, Colorado - BULL *** COMPANY

I Paid my bill on Friday June 28th 2013 because I had just got paid and when Monday came around I Checked my bank to see if it had cleared and it did not once but twice, so then I called comcast and asked them to reverse the charge and give me back my money and they told me it was too bad they can not do anything about it. and to me that is just bull ***, they say they do anything to keep a customer and they are wrong. Lets Just say the amount was over $100.00
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Review
#425019 Review #425019 is a subjective opinion of poster.
Loss
$111

Comcast in Alief, Texas - Un-buried cable

Contacted comcast in regards to 'On demand' issues, repeated problems with the service not being available (June 14th)... mutiple error codes. 4/5 days before a technician could come out. Tech shows up (June 19th), goes on how signal isn't right etc..and it's 'in the house'. Note: Tech had not gone to, checked at the pole. Replace the coax & splitters etc in the house... the tech lays cable on the ground from the pole to the house instead of using the conduit used to run underground cable. Tech then checks and notes signal is still....not right. Replace cable from post to TAP... I've got pieces of coax and fittings all over the ground and coaxial cable on the ground from the house to the utility pole, to the tap. I'm told someone should be out in less than a week to bury it. June 28, still unburied...I call 45 minutes on the phone, told I will recieve a call the following morning to schedule a time(June 29th). Uhhuh.... of course, no call. Late that evening I call again(June 30th).... I'm told there's no record of a request for cable burial, wait 24-28 hours for contact... July 1st...and no word.
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Review
#424966 Review #424966 is a subjective opinion of poster.
Loss
$185