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Comcast sucks

Comcast just stinks from all perspectives these days. I have had problems ranging from customer service, home security, billing, appointment windows and lack of coordination between their services. Comcast offers home security but when you need help with services you run into many barriers. If you have questions with billing and/or services, you are put on eternal hold and then transferred back and forth repeatedly until they can figure out who you need to talk to. I am thinking I should be able to bill Comcast for the many hours they have consumed of my cell phone minutes and my time for their missed appointment windows. I do not know what is going on with Comcast. They never used to be this much of a problem. Perhaps they are getting to big for their own good. I can say I am very unhappy with them and will be looking for a new cable and internet provider. For future reference, I would never contract for home security with a business that offers a variety of services.
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#431703 Review #431703 is a subjective opinion of poster.

Comcast is the worst cable company ever!

I've always had Comcast growing up and I don't recall having any problems with them. Then again i never had to deal with the employees, until now. My cable went out Wednesday, it just wouldn't come on. I called them a number of times until someone told me my hdmi cord went out and I needed a new one. So, I switched it out and it still didn't work. I called back and they told me it had to be the outlet on the box and I could either wait three days for one to be delivered or I could go to the local Comcast and switch it out. It was only ten minutes away so I went to go switch it out. When I got there the lady took my box and gave me a different box that you could tell had been used! She didn't tell me anything other then to make sure it was on the right channel. I got home and it still didn't work. They told me I got a bad box. "It just happens" I switched it out again and it still didn't work. So they told me I would need a technician and I'd have to wait till Saturday. Saturday was here and the technician was here for a whole two minutes. He put a code in the remote. He said they didn't activate it correctly over the phone. Why did I have to wait till Saturday for this code?!! Why did I talk to at least seven different employees and one supervisor and none of them could figure this out?! I went to go watch tv Sunday morning and it wasn't working again... I called and talked to three different people and none of them could get it right. The last lady I talked to was amazed that I ever turn my cable off. Apparently that's the problem. I told the last lady I talked to and the supervisor I wanted to cancel my subscription and I refused to pay any kind of cancellation fee and they didn't give two shots that they were losing a customer. They're closed on Sundays, so well see how it goes tomorrow. I am never getting Comcast services ever again!! I've never been so disappointed.
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1 comment
Anonymous
#686803

cancelled my service today after FINALLY getting Uverse tv in my neighborhood. Nearly half of last year was spent trying to get enough signal to our house to adequately supply us with consistent HD TV and internet.

8 or 9 service techs (and at least 1 no show) later and a complete re-wiring of the house, it was finally working again....for 4 months.

Then it started going out again. Made the switch last Friday to Uverse...could not be happier.

Review
#431553 Review #431553 is a subjective opinion of poster.

How does Comcast spell "Kustumor NON soy-ves"??????

About six months ago I attempted to get a basic cable package for my 93 yr. old homebound stepfather. It took a half dozen or more calls and several "on line chats" with a representative to accoomplish that. The technician who came to the house was WONDERFUL! (Unfortunately, that is the only wonderful thing about Comcast) Long waits (15 + minutes)on the phone or on- line chats with someone in Pakistan, South East Asia, Phillipines, etc. When stepfather went to a nursing home I cancelled his service. Amazingly the woman spoke very clear English, and was very helpful - until I asked where to return the equipment. I gave her my zip code and the closest Comcast facility she could find was several hundred miles away. I assured her there must be one in the 200,000 population town 15 miles away. She was unable to find one (there are 2!), but offered to send a prepaid sipping box for me to return the receiver in. She also said I had a $2.47 credit. I got off the phone and said to myself, "Wow! I can't believe I got pretty good customer service from Comcast!" Now, 2 months later, I am still fighting with them. They acknowledge receipt of the box, but adamantly state that I did not call the cancellation department, so am still being billed. I asked how is that possible if I have returned the equipment, they acknowledge having the it, no longer receive service at the house. 8 different calls and 6 different "online chats" later, including RUDE 'managers' and lots of laughing in the background, the bill continues to grow daily, while I am told I have no authority to cancel the service, even though I set it up, wrote the checks for monthly payments, knew the account number - address - phone number and last four digits of stepfather's SSAN. They insist on talking to him inspite of the fact that I told them he can't hear, rarely speaks, and cannot comprehend the situation. My options? Have my husband call and lie, saying he is the 93 yr. old stepfather and 'cancel the account' or wait until he dies and then settle it. Either way, they said they will continue to bill and I will be responsible for the full amount. One manager even said, 'Of course you can set up the account and we will accept payments from you, but you are not allowed to close the account.'
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#431484 Review #431484 is a subjective opinion of poster.

Comcast customer service=bend over with no lube

I literally talk to comcast more than I talk to my own mother. The only difference is that every time I leave disappointed. Its bad enough to provide terrible service, but dont tell me that you dont provide terrible service. Admit you suck, fix my problem, and then lets move on. The problem is that every time I have a problem with comcast and then try to fix it, I end up more upset with them than when I originally got my problem. Who knew that having internet that doesnt work is actually the happiest way you can have internet service. *** you comcast and every single person in your customer service department, you all suck.
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1 comment
Anonymous
#684435

every time there's a little late inning and thunder my TV goes out for hours comcast is awful is this supposed to be the new technology please take me back in time I'd rather have a rabbit ears I don't ever recall this happening this is ridiculous

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#431168 Review #431168 is a subjective opinion of poster.
Tags
  • Comcast sucks

Comcast in Stockton, California - Random charges I never ordered. Bad customer service

I've been dealing with this company a few years now. They are the worst company I have dealt with next to Sprint. I have to call them every month because a promotion they put me on expired, that was suppose to be for 6 months or more, or they tell me I ordered a channel or a movie. I have locks on all of my channels I don't see how I'm going to order a movie when I don't even know the lock code. I just want basic tv and basic Internet. They had me paying over $100 for over a year. Than I find out they have a deal with tv Internet and a phone it's around $80! My grandparents were paying over $200 for all 3 services and were never offered the bundle package either. I just feel ripped off. Needless to say I cancelled service with them, wish it was that easy to cancel my grandparents, I just hope you don't waste your time with them if your able to go elsewhere!
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1 comment
Anonymous
#683524

I have to wholeheartedly agree with Brianne14. Her experience is identical to mine.

I have spent literallyy HOURS on the phone with a bunch of untrained airheads and most from their Phiillipines customer service dept. Cannot understand many of them, but at least they are very polite..polite doesn't get the problems solved though. I finally figured out the Comcast motto..keep the customer totally in the dark about what you are giving them and confuse the bill so is is unreadable each month. They stick it to the customer with ridiculous "fees" that make no sense and it is a nightmare to call them.

All they want to do is have you buy a different bundle when you complain and that further complicates the next bill. And why does my family member, or neighbor have a cheaper rate when they have the identical package as me? There should be set rates that are cheaper for the different bundles and you shouldn't have to play this *** call in game to get your rate lowered. Comcast is a huge conglomerate and they certainly are not hurting..why do they hire cheap, untrained labor and call them "customer service".

They are a joke.

And I could write volumes about their poor service, like signal issues, DVR box issues, etc. We will cancel as soon as something else becomes available in our area which is very soon.

Review
#430842 Review #430842 is a subjective opinion of poster.
Loss
$1000

Comcast in Smyrna, Georgia - No internet service for 36 hours

I have called Comcast about our business internet since yesterday. They claimed that the storm knocked out our internet service and it would be up shortly. I have been on the phone with them all day have gotten no where. They claimed someone would be out today to look into our situation, but no one came, they then told me that in two days someone could come out and fix our internet. Two days? I can't process credit cards, the phones don't work, our reservation system is down, we can't send any emails. In 2013 telling a business that they won't have internet for over 24 hours is absolutely unacceptable. Just talked to a "Steve" another professional phone answerer who told me to go ahead and sue comcast. I still have no internet, no solution, but I know that if I need to sue them then Steve is on my side.
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#430747 Review #430747 is a subjective opinion of poster.
Loss
$1000
Tags
  • no internet

Comcast in San Francisco, California - Technician Attitude

I tried to contact Comcast to complain about a technician who approached my door and beat it as though he was the Police Task Force trying to get into the house. He pounded the door, beating it relentlessly, while ringing the door bell just as aggressively. I am elderly and it took me a while to get down stairs. By the time I reached the door I was quite distressed and worried about what was going on, only to find that he was looking for someone that does not live at this address. I tried to contact Comcast to complain and could not reach anyone that would take the complaint. I was given 800-266-2278 and when I called that number, I was given an the option to reach the operator, which took me back to a message to dial the same number. I could find no online resource for direct complaints, direct emails, or any customer complaint contact information. I am not even a Comcast customer, but after this issue today, I will never consider becoming one.
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#430719 Review #430719 is a subjective opinion of poster.
Tags
  • comcast complaint
  • poor tactics
  • non-responsive

Rude Customer service COMCAST

I called from a friends home due to his cable TV being out, I was placed on hold 5 times... each time was about 20 to 45 minutes of hold time with no one checking back to check on me and or explain why the cable was out...The last transfer was to a country where they did not speak english very well so when I asked the gentleman to spell his name he spelled Ding as his first name and *** as his last nite, I can't tell you how inraged I became at this *** on the other end of the phone, of course when I asked to speak to his manager he quickly disconnected laughing the whole time......Now I plan on cancelling my service as soon as I get my ibox in place because this to me was the last straw and I will not support a company that hires and keeps idiots that treat paying customers as such. A long gone customer...I am sure they will lose a lot more before this is over with.....
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#430635 Review #430635 is a subjective opinion of poster.

Comcast in Palmetto, Florida - Useless Customer Service

We moved into town so I thought maybe we would give Comcast a chance since we could bundle our internet with them, well that was a hug mistake! When I first called to set up service, I was thinking how good their customer service because the person that helped me was extremely nice. The man on the phone did not tell us about an extra $40 fee for our cable, even though I asked over and over if the price he quoted was correct. Therefore when I got my first bill I called. They said no problem, send back the special boxes and they will send us the normal boxes which is the price we were quoted in the first place. She also told me to just pay the amount I was quoted and when the boxes were returned they would credit the difference. New boxes came and I set them up. There was an issue with the sound so my husband called, they apologized and said they would send someone out and they would credit us $20 for the trouble. The technician came and said they sent us the wrong cables. He gave us the correct ones and then took our old boxes. Next bill came and they never credited us the overage from the first bill, never gave us the $20 credit, and now they were charging us for 6 additional boxes when we only had 3. Called again and found out that they never put in the system that the 3 old boxes had been returned. The lady said not to pay our bill that it would be sent to review and would call us when it was ready. Well one month later the next bill comes and there were no changes and we were still be charged for six boxes. We called again and were on the phone for over an hour going over all the bills and what we should owe. She understood and we both agreed on what we should owe. She said that she could not make the changes, that it had to be done by a supervisor and he would call with in 2 hours. Of course he never called and our service was turned off the next day. So I called explained the whole situation and the woman on the phone was extremely rude, she then put the supervisor on the phone and he was even worse. Accusing me of lying and saying that I was trying to not pay my bill. He said that he had no record of any of the stuff I was talking about so he could not change anything. I cancelled service and am so glad I did. When I called my old company they were so happy to have us back that they are paying $300 of our Comcast bill :)
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#430612 Review #430612 is a subjective opinion of poster.
On March 26, 2013, I had issues with my email account. After trying to troubleshoot the problem myself, I gave up and called Comast. (Outlook kept giving me a pop-up message that the issue was with my ISP.) I called Comcast that day and asked about getting technical...
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6 comments
Anonymous
#951990

Out of all the things you could complain about Comcast you are partially at fault here as well. I worked for SDC (Support.com/Xfinity Signature Support).

The comment on 12/31/13 couldn't have put it any better. Comcast is an ISP which stands for an Internet Service Provider, they are not a tech support company and your expectations seem to mix the two up. If you have equipment that has hardware/software issues that could be blocking/limiting your connection its not the Internet Service Providers job to probe and fix the issue on your hardware. If they can verify that the signal to the house is good and there leased equipment is up and online there is little to nothing they can do.

When my gas clothes dryer goes out I don't call the gas company because my gas stove works just fine. So why would you call your ISP if your not getting e-mail/internet when the online light is on your modem? You could call them to see if the email servers are up and if there is any jitter/packet loss on the connection but aside from that good luck getting free tech support from your Internet Service Provider.

Your issue is a clear billing issue with SDC/XSS. Billing department was outsourced and was done by overseas people and Tech Support was done by North American techs at the time of your consult which could explain the lack of communication.

The $39.99 charge was standard and put in place for your type of calls (One use). You 4+ hours on the phone to get the $39.99 charge reversed got you a deal on a 30min consult to fix an issue that didn't have anything to do with Comcast. To speak to a legit North American tech for ~1hour is going to cost you much more than the $14.95 you owned up to. If you would have kept going on I think the bill would have been around $220 a year.

For someone who couldn't figure out how to configure an email client properly and figuring out that its something your Internet Service Provider should hold your hand through, $220 is a fair price for an unlimited service given by North American Techs that not only fix e-mail issues but take you through system optimization, virus/malware removal and diagnose and make hardware recommendations.

Instead you rather have this service that was 100% optional (and sometimes cheaper if you got lesser packages) get tacked onto EVERYONE in a watered down system that doesn't include virus/malware removal and the enjoyment of using one of the worst leased pieces of equipment ever given out by an Internet Service Provider.

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#430596 Review #430596 is a subjective opinion of poster.