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Comcast - Aaaaargghhh!!! Digital Adapter Ordeal

Ten days ago, our cable went out. All of our sets flashed a notice that we needed digital adapters in order to continue service. I went online and ordered digital adapters for all the sets. They were to arrive within 3-5 work days. A week later they hadn't arrived, so I called to find out status. Waited for more than 30 minutes to connect to a live person before hanging up and attempting an online chat. Chat lasted more than one hour. They had no record of my account, then no record of my order, then no record of my most recent payment. In short, they wouldn't send me the adapters until I supplied the most recent payment confirmation number! So I just wasted over an hour and half of my evening and have nothing to show for it. Still no cable service. Just located the payment confirmation number and will call back. If this isn't ***, I don't know what is. Every experience with Comcast is the same. Terrible customer service and nobody knows anything. One more thing - try to pay your bill over the phone and they charge an additional $2.00 "convenience fee". Really?!! That's not to talk to a person - that's just to punch in your CC number. Ok. Rant over. I hope everyone who complains also writes to their local cable authority. It's right on your cable bill.
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ID
#322902 Review #322902 is a subjective opinion of poster.
Location
Flemington, New Jersey
Service
Comcast Internet Service

COMCAST SUCKS!

After calling Comcast to change my services, I was successful. But now that I have switched to WOW and want Comcast services shut off they are saying I am not authorized on the account. My husband has told them TWICE that I am authorized. My husband works long hours and has me handle the bills and such for that reason. Now my husband is going to have to come home and talk to their *** AGAIN! Their prices keep going up after we get the bill knocked down it just goes right back up again. Their customer service is HORRIBLE and people there must not have to do their job. That's funny, last I checked when you go to work you actually have to work. But apparently not at this place. So I guess if you want a job where you can slack off all day Comcast would be a great place for you to work. This is why we are cancelling the services. They are ***
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1 comment
Anonymous
#494114

brian_roberts@comcast.com is email address of CEO of Comcast

ID
#322808 Review #322808 is a subjective opinion of poster.
Location
Washington, District Of Columbia
Product
Comcast Account

Comcast is the worst

i started service with them and asked for wireless modem (need it for work) the tech comes out and says he hasnt any for months. a multi billion dollar company and they cannot fullfill a request that i put it 3 weeks prior. I called the customer service twice and they stated they will ship me one overnight for free, for inconvience. 4 days go by and i still have not recieved it, i called back and they said it was an error with it and never shipped they had the nerve to attempt to charge me for it. they didnt even call me about the error. horrible horrible horrible
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2 comments
Anonymous
#491362

I meant router, I'm sorry. Frustration will steer you away from words as it just happened.

I do not because I spend $7 per month for either a cable modem or a wireless router/cable modem in one.

I will not spend $7 for something that does less. I shouldn't hVe to go out and buy that.

Anonymous
#491345

Never heard of it. You must mean a wireless router.

Why not just go to Walmart, Best Buy and buy one? They are inexpensive.

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ID
#322741 Review #322741 is a subjective opinion of poster.
Location
Washington, District Of Columbia

Comcast - installation no show and horrible customer service

I have had Comcast internet for over 11 years. I pay my bills on time and have rarely had a reason to complain. We were looking for a new TV provider since our Dish Network was expensive and outdated. We had an online chat with a Comcast rep (which took about 30 mins and should have taken 10) and decided to add their Total Home DVR package. We scheduled an installation appt for today and took great care to update our information as we had an old number on file. Fast forward to today... the rep never showed up. When we called, we were told that it was our fault because the tech called a disconnected number. We told them multiple times that we updated our info as THEY ASKED US TO DO, so it was their problem because we did exactly what we were supposed to do. That a tech called an old number that they didn't update and decided not to show up is absolutely not our fault. They would not do anything for us and wanted my husband to take another day off work to be here tomorrow. He told them he no longer wanted that service and we will probably be canceling the internet soon as well. We actually called Dish and got prompt help and better rates. Comcast will reap what they sow. Additionally - not a single CSR speaks English as a primary language. They are outsourcing all of that work
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ID
#322642 Review #322642 is a subjective opinion of poster.
Location
Chicago, Illinois
Loss
$130

Comcast - Crookcast

My comcast bill runs from 05-23-06-24 but my due date is 06-08-12. I am being charged a late fee for not paying my bill a month in advance. They charged me a $18.00 late. A $5.00 late fee stemming from 04-26-12. When I asked the rep he says that's the way phone companies charges everyone.(not mine) No one can explain why if I don't pay a month in advance I will be charged a late fee. The rep Joe would not supply a supervisor. He said because of restructuring, they were unavailable.
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ID
#322625 Review #322625 is a subjective opinion of poster.
Location
King Of Prussia, Pennsylvania

Comcast has gotten way to big for it's britches!

While disputing a $30 charge that I was not quoted the customer service rep said that the representative was probably afraid to quote that charge! Of course, no one at Comcast has any authority to waive charges. While trouble shooting 2 additional digital boxes (which we are forced to pay for to have the same service we had before) the tech couldn't get the boxes to sinc up. He said he'd send a tech out. When I asked if there would be a charge, his respone "oh no." Guess what, I was charged and customer service refuses to credit the charge. Relunctantly they agreed to escalate the issue, however, it wasn't possible for anyone to call me back to let me know if the charge would be credited. I'd just have to check my bill ??? In other words, they won't discuss that matter any further.
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1 comment
Anonymous
#495029

Maybe this will work for you too. I fought Comcast online CS for two weeks over a jacked up Bill and "free" promotional Triple Play services that they would not honor.

Finally I took the order confirmation and bill to the local Comcast/Xfinity office and they removed all of the extra charges and got my bill and services all back to what I had signed up for.....in about ten minutes. PLUS the kind lady gave me a 5% store discount, upgraded me with 80 additional channels, doubled my internet speed and gave me a free months service. And she warned me to NEVER order services from Comcast Online and Never contact Online CS.....only work with the local Comcast/Infinity Stores in person if at all possible.

Good advice! It's like working with a totally different company

ID
#322444 Review #322444 is a subjective opinion of poster.
Location
Bolingbrook, Illinois

Comcast - Cost hike without notice

I have been a customer with Comcast for almost 10 yrs, every time my bill got out of hand and seen the deals advertised on tv I would call and tell them I want to cancel my service due to the price of my bill and they would give me the deals but never update my equipment, my cable modem was made 2006, I tried to get a newer one and they told that one was fine. Service down, cost up. Money hungry companies Smart business tells me that your current customers should be top priority, if deals are going on, give it to them automatic, a happy customer is a satisfied customer.
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ID
#322301 Review #322301 is a subjective opinion of poster.
Location
Elk Grove, California
Service
Comcast Tv Service

Comcast sucks lousy service!!!!

Lousy service....I was waitng for technician to come install never came...called and was scheduled the the day that I did not even agree on ...... I am cancelling the service right now before I even start with them...... I should have read comments about this company before I even called them. I been on hold over the phone for nearly an hour.......my issues were never resolved.I thought it is service oriented? nope..it is at there own terms not the customer!!!! and to think we are a paying customers ... we should be getting our money's worth!
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ID
#322070 Review #322070 is a subjective opinion of poster.
Location
Palo Alto, California

Comcast - Unknown Charges Pending

Thankfully, I always compare my bill online before I pay it. It seems like Comcast is always adding charges to my account so I always check. I make sure to pay my bill Monthly so I only owe ( 1 ) month each time I pay. It never fails, I'll log on to make sure I am paying what I am supposed to and 75 - 90% of the time, there's a new charge pending or they show I owe for ( 2 ) months when I know for a fact I owe for one. I am on a fixed income and am proud of how well I keep my bills paid and therefore always keep record of my charges and payments. LOL This time when I logged on, there was a $50.00 charge pending that stumped me. I immediately called to see what this ghost charge was for. The Rep I spoke with told me that it was for the technician who came to my home to repair my phone line. This really pissed me off because I do NOT even have a phone line with them and I never saw any technician what so ever. When I told her there was a mistake, she laughed and said, "That is weird that you would have that charge on your account." and assured me that it would still show due on my next month bill, but that it would also show as a credit. Laugh? You think this is a laughing matter? WTF!! Let me screw with your income and see how loud you laugh!! UGH I ask, "WHY?" Why not just take it off right then? I know why, they're hoping I forget or let it pass by and pay it anyway. NOT!! Not gonna happen! Or they THINK they are going to use it to charge me a late fee. That isn't going to happen either! Anyway, she said she was not authorized to remove the charge but she could mark it as a credit? How dumb do they think we are? Bottom line, Always compare your bill with your online account balance!! Have a great weekend everyone!
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ID
#322051 Review #322051 is a subjective opinion of poster.
Location
Morton, Illinois
Product
Comcast Account
Loss
$50

Done with Comcast *** Service!!!

We are done with comcast *** service!!!! We just moved in a new place and had an appointment to have our service transfer to our new house. Finally! the tech came at 4:45pm after waiting the whole day.....he did not finished installing the cables until 9:00pm at night and he left with the our other 2 rooms cable box not working and without programing all the remote control. This guy said, his supervisor will come the next day and will check the 2 not working cable box. I asked him what time will his supervisor coming and he was not sure so he left his supervisor phone number. The next day came, 3:00pm no supervisor showed up and not even a phone call. We called the number and of course it was a voicemail, so we left a message. 4:30pm still no one showing up. We called the customer service, we tried to fix the problem over the phone, did not work so they said another tech will come in one hour. 7:30pm no one showed up and no phone call again. We called the customer service again, same thing tried to fix the problem again over the phone after we told them it will not work because we did that earlier. Now, they said a tech will come Saturday between 7:30am to 8:00 AM, COME ON!!!! they left our house so late the other night and made our kids missed their school bed time and now they will give us so Freaking early appointment on a Saturday while our kids still sleeping!!!!! WHAT KIND OF F#*%@*# SERVICE IS THAT???? We will cancel our account with Comcast and will open with Direct TV for Cable and AT&T for computer and Vonage for phone!!! and will go to facebook and will go in tweeter about Comcast bad service.
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ID
#321978 Review #321978 is a subjective opinion of poster.
Location
South San Francisco, California
I ordered the Comcast Triple Play Option for my 79 Year old motherwho just moved in to a new HUD subsidized low income elderly apartement. Deal was supposed to be for $99 per month for 2 years contract. Had to also pay $7 per month for a modem for the Internet...
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7 comments
Anonymous
#865296

I've been waiting since June 6th for the $250 Visa gift card and I've been calling since then trying to get the card. I need it for groceries.

I keep getting told it will be sent out in 4 to 6 weeks.

Nothing received. Now I've contacted someone online and told them I'm going to get the Better Business Bureau, Forbes Magazine, the FCC and even the local news and ask them to do an investigative report on Comcast/Xfinity.

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ID
#321848 Review #321848 is a subjective opinion of poster.
Location
Riverton, Utah
Service
Comcast Internet Service
I have tried for over a month to get service to my new residence but I have been told my residence was unserviceable, my house was not on their registry, or problems with former owner of my house. Each time they were to get back to me but don't. I want to find out...
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1 comment
Anonymous
#491078

Comcast Business Class. Was told the commercial building had maxed out capacity.

No there was only 1 business with comcast in there. Multiple calls to comcast by both business owner and property owner all to no avail. Comcast never sent anyone out to investigate in person.

UNREAL. DO NOT DEAL WITH THIS COMPANY.

ID
#321533 Review #321533 is a subjective opinion of poster.
Location
Toa Baja, Puerto Rico
Service
Comcast Internet Service
I recently applied for Internet service from comcast. While talking to a customer service representative online, he/she has asked for my SSN. On further discussion about providing my SSN, the customer rep clearly mentioned that there won't be any credit checks run on...
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ID
#321427 Review #321427 is a subjective opinion of poster.
Location
San Jose, California
Service
Comcast Internet Service
Loss
$10000

Comcast is the Worst

My boyfriend and I have had problems with Comcast right from the beginning. From different representatives telling us conflicting information, to not getting (but still paying for) services we were not receiving, Comcast has been one big headache. Our internet constantly goes out, sometimes six or seven times a day. We have called and called, they sent us a new battery but that made the problem worse. Now they gave us a four hour window for when they will come and look at it, they call ten minutes before the end of the window, we miss the call on the last ring, call them back right away and no one answers. The guy didn't knock on our door and our neighbor was outside and offered to let him in our building and he said no and just left. There is no truck out front or anywhere on our block and now they're saying we need to make a new appointment tomorrow when my boyfriend and i have class and work. Today was our day off and we wasted it waiting at home for no reason. I wish there was another option for cable here, but there isn't.
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1 comment
Anonymous
#495525

Comcast is a company that is forced on us just because we dont have choices.I booked an appontment for my first installation and wasted the whole day.Minutes before the window expired I called and the told me I should continue to wait.That day was wasted.

Almost two years later i wanted to move the service from the current location to a room in the same house.The same thing happend.This time the was no appointment booked while I was home waiting for a technician.What can I say about this company that does not care but forced on us.

The rep would not allow me talk to a sup

ID
#321225 Review #321225 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
Service
Comcast Internet Service

COMCAST IS A SHADY COMPANY... RUN DON'T WALK

May 25, 2012 - I called Comcast at 9:25 pm and hung up at to 10:16 pm. I was on hold for 30 minutes but that is the least of my problems. I orderd the Double Play package in early May 2012 (TV & Phone) for $79.99. That was the price that was quoted to me at that time. They also told me that I could keep my original phone number. I was put through a "port" phone call to "port the phone number" on 3 separate occasions. Well good luck with that one, of course, I was told numerous times by various technicians that I needed to contact comcast because they "maybe forgot to put the order through" while other technicians told me I needed to contact Verizon (my old carrier). (I did contact Verizon closed out my account earlier so I don't know what they were talking about) However, as we all know, of course, I could never keep the phone number. I got my Comcast bill today and it was $338. I was paying about $75 for just TV prior to my ordering the "Double Play Package" which was supposed to be TV and phone. I was charged for a variety of things like a $100 misc. repair charge, $40 for unlimited comcast (what's that? don't know) small fees like the modem fee of $7 for the "required" box for the phone system, of course, comcast forgot to tell me about any of these charges. Other charges included $84.55 for phone service, $78.25 for TV, $29.95 to activate the phone, $29.99 to install the phone.... need I go on. ARE YOU READY FOR THE CLINCHER : I was put through to the supervisor because the original person handling the call and told me she couldn't help me. Then, I was told comcast that that when I put my original order in she doesn't know why I was quoted the $79.99 charge and that Comast could not honor that price because they would lose money. Comcast was quoting this price all over the internet and TV when I put the original order in. After many adjustments and about 15 phone calls, (I am not exaggerating, I mean really...15 phone calls) I guess I owe them $191. I am truly afraid to get my next bill (I can't switch to a new provider because the building that I live in only allows Comcast) DO YOURSELF A FAVOR, IF YOU READ THIS, YOU SHOULD STAY AWAY FROM COMCAST... THEY QUOTE PRICES, MAKE CHANGES TO YOUR ACCOUNT AND GET AWAY WITH IT AND IT IS VERY DIFFICULT TO WORK THROUGH IT AND GET ANY RESULTS.... TRUST ME, I WISH I WOULD HAVE KNOWN ALL THIS BEFORE I PUT THAT ORDER IN.... Life is too short for this kind of aggravation...
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1 comment
Anonymous
#486948

I used to be a CAE at Lynnwood,WA Tech Repair call center. Comcast Cares Day is a joke.

You had to use a vacation day to participate in the HARD PHYSICAL LABOR VOLUNTEER SERVICE DAY.

Comcast Cares...but not much.

Comcast Cares...about $$$. If you want discounts call the 800 phone number and ask for the retention department.

ID
#320948 Review #320948 is a subjective opinion of poster.
Location
Newark, New Jersey