Latest review first
Comcast in Wallingford, Connecticut - Extremely Poor Customer Service
Several years ago I was a comcast customer and ditched them for poor service. I was willing to give them another chance after receiving a hang tag on my front door, introducing "Xfinity Home." It perked my interest. I called the rep that was mentioned on the hang tag and never received a call back from him after waiting a week. I then talked to two different agents online about "Xfinity Home" and was given a complete run around. It took one rep over 10 minutes to find out what number I should be calling for further information. Exasperated, I hung up. This is typical Comcast customer service in my area. It has not changed in 3 years since I last went through the same style of doing business and I doubt it will ever change.
Comcast in Chico, California - Volume level between channels.
Called Comcast this last week to complain that volume levels between channels is so vastly different that frequently changing channels resulted in volume so low you can't hear it or it blasting you out of the house. Was told by comcast rep that they don't control the volume levels. As a retired cable plant manager and FCC licensed engineer I can tell you this is totally untrue. Individual channels are brought into the cable "head end" and remodulated on individual modulators. I am now contacting the FCC to see what can be done about it. Also attempting a FCC complaint under the new CALM act.
Comcast in Salt Lake City, Utah - HORRIBLE SERVICE, NO SHOWS, NO CALLS, NOTING
On July 1, 2013, we lost our Internet and phone service. Called that same day, spent hours on the phone with your reps. (send ping, unplug modem, reset modem, send another ping, etc., etc). Finally in another call that same day, we were told “we will have a serviceman at your house tomorrow between 3 to 6 pm. July 2, So, the next day, wife uses annual leave, comes home early – AND NOONE SHOWS UP. We call back that same night, told “we have no record of any serviceman set to come to your house today”! “Someone will call within 24-48 hours”, AND “A manager will call you back within 1 hour”!! July 3-4 (24-48 hours) NOONE CALLS!! July 5 Take matters into my own hands, take two hours of annual leave from my work!! go to the local Comcast store, stand in line for an hour, and exchange the modem and the router (just hoping that might solve the problem). Store Manager “Landon” says he has filed a complaint for me, and a representative will call me back within 24-48 hours!! Call and activate the modem, it works for about an hour – then it and the phone go out. Start the process all over again. July 8 Here we go again - NO CALL BACKS FROM ANYONE!! July 10 Once again, after sitting on the phone forever – my wife is told 3 TIMES !! With me sitting right there listening “A serviceman will be there between 3-6 pm tomorrow”. July 11 Once again – my wife *** work – comes home – AND NOONE SHOWS UP!!! AGAIN!! Call Comcast again – ONCE AGAIN – “We have no record of you having a service appointment for today – now it’s set for Sunday the 14th. After voicing our disbelief at this incredibly horrible service – they say “we will have a serviceman at your house tomorrow between 3-6 pm”. I call back one hour later to confirm – and the service appointment is still set for the 14th SO – almost two weeks later – STILL NO INTERNET AND PHONE !! NOONE CALLS – NOONE SHOWS UP !!! NOTHING! INCREDIBLE. I guess it’s finally time to switch to Direct and be done with you people – wow after nine years of being a customer - - really??
Comcast in Howell, Michigan - Poor service, long wait time on hold
I have had Comcast for maybe 3 months. from the start there have been problems. gave me equipment for cable phone and internet, self install. couldn't get internet or phone working , cable worked for 30 minutes then went out. 10+ calls to them and 2.5 hours later I had cable. no phone and no internet. I went to bed . next day tried to get it working again , no luck. 10+ calls again to them still no help. I couldn't understand the person on the other end. I went into local office and was told I had no internet or phone. really then what is all the stuff for? ended up with the internet. was told what my monthly bill would be. got my bill and it was a lot higher. Went in to discuss the bill and pay what was to be owed. they told me there is a fee to pay the office, F that I will pay online then. now my next bill is 2 1/2 times what my monthly fee is. called them,they claim no payment was received. once again put on hold for over 5 minutes . when the person returns she says they have to put me on hold again, this time after 5 minutes we were disconnected. this is bs!
Comcast in Modesto, California - Required modem for internet
Per a letter I received, I purchased a new modem for my internet service. The letter said I could dispose of the old one. When I went to activate the modem with Comcast, I was told that I really didn't need a new modem because I had one for my phone service. Also, that I needed to turn in my old modem rather than dispose of it.This was very confusing. Please get everyone on the same page to avoid such confusion.Also, why is your call center our of the country? Your techs are very hard to understand which makes it harder to deal with them. I took your survey after my ordeal (this took almost 2 hours) and requested a phone call. I was not called. Is this what you call customer service?????
Comcast in Jordan, Minnesota - Early termination fee
AFter switching to Comcast in June 2012, we had nothing but problems. Our caller ID never worked properly. After countless hours on the phone and have technicians at our home, in May of 2013 I was told my a customer service supervisor that it wasn't Comcast responsibility for incoming caller ID, they were only responsible for outgoing?? I told them that I had to have caller ID, that we have one line for business calls and lost business because customers didn't leave a message and we didn't know they called, or assumed we had their number on caller ID. I was told they couldn't do anything more about it. So, after 11 months of Comcast NOT providing the service I was promised I went back to our old providers. Now Comcast is charging me an early termination fee. I received the bill on Monday and already have collections calling me on Wednesday. The fee is only $52.50, but I can't believe they are charging me when they did not provide the service promised. I have called multiple times only to be disconnected or told they don't care. I will NEVER use Comcast again!
Comcast in Palmer, Massachusetts - Isolated Service outage day 4 and going
We lost service (internet, phone, cable and power) during a minor thunder/lightening storm 7/7/13. Power was restored within 5 hours with National Grid (great). Due to the fact that we have an elderly woman living with us on oxygen and a life line. However, Comcast was not as accommodating. After 6 separate phone calls over 3 days, tyring to assist different techs over the phone troubleshooting, I was asked to call back in about an hour and let us know if anything came back on.(shouldn't you know that?)And another time, I was told they cannot schedule anyone to come to your house because our scheduling program is down, call back in a few hours and see if it is up.(WTF seriously.) I have spent over 5 hours talking to them on a cellphone because I have no other method of communication. While they put me on hold for up to 15 minutes to because I asked to speak with a supervisor. I explained that we had been without comcast services including phones for 3 days and had a lifeline in the home, I was actually told by a supervisor that was unfortunate, they do not have any type of emergency service that could possible help me. The earliest anyone might come out is 2 days from now. Good luck! Is that a joke? Seriously I don't like in a remote area. For $300.00 a month I expect way more than that. They constantly answer their calls with how can I provide you excellent customer service. Seriously how about some actual "SERVICE" If you don't have enough help, hire some. I hate that they have a monopoly on service it should be unacceptable. There is no way to make them more competitive. Aggravated and upset every minute that goes by.
Comcast Steals From IT'S Customers
I made 15 calls to Comcast about my service being out and each time I was on hold for about 30 to 50 minutes. One of those times I will say that I was disconnected but I really believe that the customer service representative did not want to be bothered because I did not receieve a call back. I made an appointment twice for a technician to come out but they never showed up. While waiting, I checked my bill and found out that Comast has charged me for internet service I don't have and several movies I did not order. I have another appointment for a service technician to come out in two days. Maybe this technician will show up. For customer service Comcast has earned an ***
Comcast city wide repairs a mystery...
The Comcast cable repairs being done in this city are a mystery to the Comcast phone reps. They have no idea what so ever about any current area wide Comcast repair projects, and of course, their expected completion time or date. Sadly, they have no other references for customers to contact to find answers to these problems. I kind of laugh when I see the Comcast commercials about how reliable their service is compared to DirecTV and Dish, whose customers have to do a rain dance in hopes of getting good reception. Well, at least DirecTV and Dish customers get service...
Comcast New Service
We recently moved to a new state and Comcast is the only company who offers both internet and cable, so we went with them. I ordered the packaged online but what I received was NOT what I ordered. First of all they only sent 1 box, not the DVR which was originally included in the package. When I tried to connect service, nothing worked. Not the cable nor the internet. I called and they said they had to send a technician, it would be 2 weeks before a tech could come out. This took FIFTEEN phone calls. 1-5, FIFTEEN. The tech comes out, activates 2 connections (was supposed to be 3) and says nowhere on my account was I supposed to receive a DVR. I couldn't deal with it at the time and decided to take the weekend to just let it rest. Monday rolls around and there ensues an additional FIVE (5) reps and a 2 hour and 10 minute call. The previous supervisor I had spoken to said we would be credited a full month of service (Rita Robertson) well the credit was NOT noted on the account. Future supervisors said I had to contact Rita directly to find out where the credit was but, get this, they do not know how to contact Rita...How can I possibly contact her then?? Mysterious. At the end of the 5 person call I was connected with Stan in Customer Retention who assures me my account is now squared away (without the credits of course) but I have no way of knowing if this is true until the first bill comes. I have no idea what to expect. I still do not have a DVR, although I am being charged for it, I do not even know what package I have because everything got so convoluted, I have the wrong internet speed, and mounting charges for mysterious shipping and tech visit... I could never, in good conscience, recommend Comcast to ANYONE, ever. My frustration level is comical at this point. All of this to PAY for a service. This isn't free, I am paying for this aggravation. I'm starting to feel like a *** because I'm actually doing this to myself for some cable and internet. IF I receive the first bill and it is not as I was promised I will go with someone else because I do not have the time or intestinal fortitude to continue with this bizarre charade Comcast calls customer service.
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