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Comcast is Terrible!

I ordered my service over the phone because for some reason it would not allow me to do it online. The person that I spoke with was nice and very willing to help. I asked him specifically if I had a deposit ($150.00) and he said no. He said that he ran my credit and it was fine. This was on May 8th 2013. I moved into my apartment on May 15th. The technician never showed up, so they called someone else. They promised to give me a $20.00 credit for the initial no show. I had to call a technician out there at least 3 times before it was finally fixed. Then around the end of May, I recieve my first bill. The bill was almost $400.00! They added on the deposit amongst other things. I kept calling them asking for them to remove it. They kept saying that could not. I told them that if all of their conversations were recorded, then they need to listen to my conversation on May 8th. I clearly asked if there was a deposit. All in all, I went around and around with Comcast for 3 weeks about this deposit. The people that I was talking with kept transferring me to various people or kept telling me to give them 5 business days to review the recording. That last call I had enough and absolutely refused to get off of the phone until someone helped me. In the end, nothing ever got solved and I definetly do not reccomend Comcast, if you have a choice, unless you have money to throw away!
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Review
#430522 Review #430522 is a subjective opinion of poster.
Loss
$200

Comcast in Broomfield, Colorado - Poor customer service

I have been a customer for 4 years, each year the rate goes up, I have basic cable and iternet. The price is $158, called to talke to customer service Rep to discuss lowering my rate, was put on hold for 10 minutes, came back online and said i found youa deal for $10 more a month, I guess they didnt undersatnd the first time why I called, when I discussed this with the Comcast customer service rep he became agitated and sent me to the Comcast disconnection group. Great customer service Comcast, not a business I want to do business with
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2 comments
Anonymous
#682408

I'm a fomer comcast customer service rep, CAE, who worked in Illinois. People use to call me all the time asking for lower rates, or what can be done to lower the bill, or if I can do them a favor and use the magic button on their account.

The point is, if the person you're speaking to says they can lower the bill, 95% of the time they're serious. If you have basic cable and internet, your bill definately isn't going to be lowered because they just aren't able to. In order for a bill to be discounted, the head office had to put a discount code in everyones computers. And certain codes only work based off what you already have.

There is no manual editing or discount we could create ourselves. Basically if the code for a discount isn't there, then absolutely nothing can be done.

You were transferred to the disconnection dept because sometimes they're given discount codes that normal billing reps aren't in order to save customers. Take it from me, b/c you have basic everything, your bill will never be lowered or discounted.

Anonymous
#682410
@Tinley Park, IL CAE

Correction: if the person you're speaking to says they CAN'T lower the bill, 95% of the time they're serious.

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#430302 Review #430302 is a subjective opinion of poster.

Comcast in Wallingford, Connecticut - Extremely Poor Customer Service

Several years ago I was a comcast customer and ditched them for poor service. I was willing to give them another chance after receiving a hang tag on my front door, introducing "Xfinity Home." It perked my interest. I called the rep that was mentioned on the hang tag and never received a call back from him after waiting a week. I then talked to two different agents online about "Xfinity Home" and was given a complete run around. It took one rep over 10 minutes to find out what number I should be calling for further information. Exasperated, I hung up. This is typical Comcast customer service in my area. It has not changed in 3 years since I last went through the same style of doing business and I doubt it will ever change.
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#430167 Review #430167 is a subjective opinion of poster.
Tags
  • Comcast Home

Comcast in Chico, California - Volume level between channels.

Called Comcast this last week to complain that volume levels between channels is so vastly different that frequently changing channels resulted in volume so low you can't hear it or it blasting you out of the house. Was told by comcast rep that they don't control the volume levels. As a retired cable plant manager and FCC licensed engineer I can tell you this is totally untrue. Individual channels are brought into the cable "head end" and remodulated on individual modulators. I am now contacting the FCC to see what can be done about it. Also attempting a FCC complaint under the new CALM act.
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1 comment
Anonymous
#680886

I'm having the same issue with Comcast in MA

Review
#429250 Review #429250 is a subjective opinion of poster.
Tags
  • Volume Levels

Comcast in Salt Lake City, Utah - HORRIBLE SERVICE, NO SHOWS, NO CALLS, NOTING

On July 1, 2013, we lost our Internet and phone service. Called that same day, spent hours on the phone with your reps. (send ping, unplug modem, reset modem, send another ping, etc., etc). Finally in another call that same day, we were told “we will have a serviceman at your house tomorrow between 3 to 6 pm. July 2, So, the next day, wife uses annual leave, comes home early – AND NOONE SHOWS UP. We call back that same night, told “we have no record of any serviceman set to come to your house today”! “Someone will call within 24-48 hours”, AND “A manager will call you back within 1 hour”!! July 3-4 (24-48 hours) NOONE CALLS!! July 5 Take matters into my own hands, take two hours of annual leave from my work!! go to the local Comcast store, stand in line for an hour, and exchange the modem and the router (just hoping that might solve the problem). Store Manager “Landon” says he has filed a complaint for me, and a representative will call me back within 24-48 hours!! Call and activate the modem, it works for about an hour – then it and the phone go out. Start the process all over again. July 8 Here we go again - NO CALL BACKS FROM ANYONE!! July 10 Once again, after sitting on the phone forever – my wife is told 3 TIMES !! With me sitting right there listening “A serviceman will be there between 3-6 pm tomorrow”. July 11 Once again – my wife *** work – comes home – AND NOONE SHOWS UP!!! AGAIN!! Call Comcast again – ONCE AGAIN – “We have no record of you having a service appointment for today – now it’s set for Sunday the 14th. After voicing our disbelief at this incredibly horrible service – they say “we will have a serviceman at your house tomorrow between 3-6 pm”. I call back one hour later to confirm – and the service appointment is still set for the 14th SO – almost two weeks later – STILL NO INTERNET AND PHONE !! NOONE CALLS – NOONE SHOWS UP !!! NOTHING! INCREDIBLE. I guess it’s finally time to switch to Direct and be done with you people – wow after nine years of being a customer - - really??
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32 comments
Anonymous
#714721

I have total empathy for you, I hate this company with every breath I take, basically had the same situation, except the *** on the phone cancelled our appt because I simply called to see if I could move it to an earlier time frame, but she cancelled the whole appt. And to beat everything I took time off because you know that they come when it's convinient for them and not for the customer!!

Bunch of *** I wish someone would wake up and see the light with these idiots and take away their monopoly in the cable business!!!

I won't call them anymore because you GET NOWHERE FAST WITH THE IDIOTS ON THE OTHER END!!!! And the so called supervisors are even just as *** as the call reps!!!

Anonymous
#714696

COMCAST SUCKS - Their customer service is probably the very worst I have suffered in all of my 65 years doing business with AMORAL companies that do nothing but rip you off every chance they get, they do not improve their customer service, they do not spend money on fiber optic upgrades, they waiting time turns from 1-2 hour time period into an all day event waiting on these stinking rip offs.

Just as soon as something better comes along, I am *** canning this worthless company.

Anonymous
#692066

This company is the biggest RIP OFF of all the utility companies,,,everytime you turn around ( each year ) they are upping some fee or charge. I am so fed up with them and their charges.

We need a few more competitors in the market to give these thieves a run for their money, maybe then they'll pay attention to their LOYAL customers and give them a price break. They give great incentives to first time customers however the loyal customers just keep GETTING RATE INCREASES!!!!

Anonymous
#692055

We used to have WOW cable service and it was great. Switched to Comcast when we moved as it was the only cable service in the area.

It has been terrible. Half the channels drop out and go fuzzy, some channels no longer come in, and trying to get service has been a joke to say the least.

Plenty of calls to add to my current account but no calls back to fix what I have currently. I hope we get an alternate service in our area as I would change in a heartbeat.

Anonymous
#714626
@tommyj

You need a service tech, something is wrong with the lines outside or inside the house for sure, once its addressed you'll be good to go! Make sure he is using his meter!

Anonymous
#684605

I feel your pain. 3 different 2-3 hr waits at the Comcast Store when we first got it i Jan.

after they forgot to send all the parts in their set it up at home yourself box. Then faulty equipment to return and get new. Now intermittent wifi not working. Scheduled appt.

No show. 1 hr on hold intermittently with customer service Friday night. Tried calling back 3 and got "there are no agents to assist you. Please try again later".

Called back 4th time and just hit random numbers. Got sales who did transfer me to service. Another hr on phone. Will call back tomorrow at 10.

They called at 11 and did finally send someone over who fixed the problem we hope. All in all 4-5 hrs of my time wasted I'll never get back. But at least with perserverence I got through. But it says volumes about how Comcast needs to try getting their own CEO's to try using their service lines.

They would get an eye opening experience. Also, my best friend is a Service Supervisor in MA and couldn't even give me a suggestion after I told her about my call back experience where I was told to just repeatedly call back by the automated system.

Anonymous
#683691

Comcast outsources some/all of there line services depending on the location. That outsourcer may be responsible for that area/region. So, yes, it's entirely possible that the actual source of the line issues are not communicated effectively to 'Comcast Central'.

Outsourcing is an effective way to 'pass the buck' and to limit liability!

I'd like to start each customer support conversion with "This call may be recorded for training purposes, and, accuracy". I wonder if they would just hang up!

Keep this post alive so it appears at the top. Maybe Comcast will get the hint.

Anonymous
#691763
@Me

Cannot understand the service techs. I luv how they put you on hold and then hangup!!!

Why do we have only one game in town? What happened to the free market?

Anonymous
#683091

We had Comcast internet for six months and I have never seen such gross incompetence anywhere else. The internet went down and of course we called to have it fixed.

The techs on the phone kept telling me that it was working just fine and it had to be our modem. Finally we managed to get a tech to come out and he told us that their was a break in the line that they've known about and were trying to pull permits to fix, but that it should be taken care of within a week. Two weeks later it's still not working so we call again and were told there is nothing wrong with our service, there was no record of a broken line and reset the modem. This went on for two months, including a trip to the local office where I was called a liar when I mentioned the broken line.

Of course I had pictures of the comcast crew digging the line up on my street and when she saw it she shrugged and said "not my problem". I canceled my service immediately and now have slower DSL, but it's worth it to never deal with Comcast again.

Anonymous
#683090

I found this page through an MSN article today about the 12 worst companies.

First, I empathize with everyone's horrible experience. Taking time off work, no shows, bad or no phone service, bad installation, no local offices.....anyone would be furious. I am surprised Comcast made No. 2 and am thankful I've never had these horrible experiences. The posters' locations I read come from the South and East, I'm in Oregon, so I wonder if this is a regional problem.

I would encourage everyone to contact newspapers and some governing agency that has the power to make them accountable. I don't know who I'd call though. They seem to have a monopoly on services in all these states and apparently take advantage of this. Unfortunately, Dish and DirectTV also have poor ratings. This is a tough situation having to choose between the lesser of bad companies. :cry

Keep trying to find someone who will help you get this resolved. There has to be help out there. :?

Anonymous
#683082

The problems experienced by the posted complaints are mind boggling to me. I have had Comcast at two homes for years and when I have called I have had nothing less than superior service from them.

They have the most friendly and helpful service reps I have ever experienced. The technicians have arrived within the time window 99% of the time and when they haven't I received a call letting me know they are running just a bit late. I get calls from them letting me know they are on the way. In short, they have one of the best customer service reps a techs I have ever had the pleasure to deal with.

I feel that the survey was purposely inaccurate. Maybe those taking the survey got to vote twice!

Anonymous
#684717
@HappyCustomer

So because others' experiences are different than yours, you jump directly to suggestions of fraud; implying that ONLY your experience is true. Happy for your good fortune, but not discounting others at the same time.

Anonymous
#691862
@HappyCustomer

I got $20 bucks on the fact this guy either works at Communistcast or either was paid by comcast to spread beautiful BS. I'm calling Bulls,,T

Anonymous
#714694
@HappyCustomer

Maybe you are connected to Comcast and thats why you are standing up for this unorganized company. Any company that sells a specail such as the old Triple Play package (phone, cable, internet) for $99.00 amonth for the first year and then raises the price at the end of that first year and the customer complains and asks to be disconnected and Comcast says we now have a new special for $79.00 amonth.

Mean while they are still advertising the Triple Play package for $99.00 under the new name of Bundling is ripping customers off!! Get a clue, this is a company that has no idea what it's doing a daily bases.

Anonymous
#734050
@HappyCustomer

Really? So because you got good service it is impossible that anyone else, anywhere in the entire country, could get bad service?

You are an *** or you work for the company. It's mind boggling to me that you would even comment that. So when you say "They have the most friendly and helpful service reps I have ever experienced" you know this because you have spoken to almost all of them working for the company? DO you know how many millions of people have Comcast?

So 1 out of over 20 million customers is the expert on how grreat thier service is. Like I said...***!

Anonymous
#683010

Comcast is the absolute worst!!! I cancelled my service with them due to the number of times the cable went out and the cost being incredibly high.

Higher than the other cable and satellite companies. I called to see if they would lower the monthly cost to a more competitive rate. They said no. I called another cable company and signed up with them.

When I called Comcast to cancel, they then decided they would lower the rates. TOO *** LATE! They insisted they would be unable to do anything when i first called them. Then, I sent back all of the equipment and they sent me a bill saying that I kept one of their cables - which I did not.

I refused to pay the $60 ransom for this cable that was sent back so they turned me over to a collection agency. I'm 55 years old, have perfect credit and never in my life been late on a payment - and they sent me to a collection agency. *** call on their part.

I used to place many thousands of dollars of advertising on their system. Used to.

Anonymous
#691864
@paybackisayouknowwhat

take them to small claims court

Anonymous
#734059
@paybackisayouknowwhat

This is exactly what happened to my father also.

Anonymous
#682993

It is true Comcast has awful service. They treat customers like *** and if you change or add something to your plan they will screw your bill up and blame it on the customer.

I really wish there was another cable company I can deal with in Mississippi.

:(

Anonymous
#682976

Will never use Comcast again, have been a loyal customer for over 15 years. Moving to a new home one of my first calls was to be to Comcast...after hours of searching for the right number and location I finally got a live person.

The address to my new home apparently did not show up on their GPS system although the post office and garbage men have no issues....so was told a site survey would need to be done and would take a week or more.

Well after 2 weeks called Comcast again and still they could not give me an answer....kicker is the new home is 1.5 miles from their office...they could have had the courtesy to at least call me or have an answer after 2 weeks. Needless to say have another TV/Internet provider

Anonymous
#682934

We went with Comcast in March of this year. trying to cut cost.

the price was great for the triple play. it was supposed to be installed that week. we finally got installation 3 weeks later. the first tech they send said he could not do the job as there was a proble at the road.

the next tech they sent said there was not a problem. the first one just didn't want to do it. then the install a converter in one of the bedrooms and had to come back with a box.

the box in the living room (the dvr box) went out 3 times and on the 4th try they finally put one in that would work past a week.

everytime i tried to call "CUSTOMER NO SERVICE" I would get people that had no idea what they were talking about, they were rude and always told me that "IT COULDN"T BE DONE", REALLY! i finally got hold of 2 people (tech support) that know what htey were talking about and really helped.

now they tell me after 4 months that I will not get my $150.00 rebate card that was promised due to i was late paying the bill. Funny how evertime i went on line the balanced said $0. That is because the can't upload the billing on a dailey bases. If i did not havbe 2 years to go on the contract i would really think about my choice.

I feel like i have been really screwed over. the only way i can see where their customer service could improve was to loose customers to start with.

Anonymous
#682925

Comcast's favorite line is that someone will call you. Don't believe that for a second. Nobody ever calls, no matter how many assurances there are.

Anonymous
#682885

I agree with comments above Salt Lake City, I am located in GA, opening a new small business. Scheduled appt three times to get install of the 2nd phoneline, NO SHOW, NO CALL!!, have assigned new phone number but no evidence of where phone line is.

Customer svc reps did their due diligence, escalated problem to higher ups, never got a callback, and still three months new phone line number but NO connection. Problem still unresolved. If i were for the fact that this is the only area cable/phone carrier would dump them.

Worst service ever to get things resolved!!!! :sigh

Anonymous
#682873

Comcast is absolutely the worse cable company in the world. They experienced a systems breakdown (for 2 1/2 days) this week, I had tried calling over the weekend to pay my bill but their offices was closed.

On Monday afternoon, I started calling them around 3 pm but could not get through. I call severals times and was put through to the payment center but no one ever answered the call. I left a message, as requested, but, to date, I have never gotten and return call. On Tuesday morning, I started calling bright and early in the morning, call numerous call, someone actually advised me that their systems had been down since Monday but if I would leave my name and information someone would call me as soon as the system came back up.

Like I stated earlier, I am still waiting on that call. Finally, Wednesday afternoon, after my service had been suspended (they could turn my service off but couldn't restore it, I finally got through and a payment was taken. This a issue every month with them. I think that their customer services representative have been taught to zone out when a customer comes on-line because they are dry, unfriendly, and unapologitic.

This company sucks but there are no alternatives in my area, except for Dish and Direct TV which are on the list of "bad" customer services providers as well. :(

Anonymous
#682853

:( Wow! They promised next day service?

I just visited my family in Georgia last week and a storm had knocked down a cable in their yard blocking some driveway and landing on my daughter's car. They were honest and said they would be out WEdnesday to fix the cable.

This was on Saturday. They did come and fix it on Thursday, but My daughter could not use two of their cars and had concern of a fire hazard since the wire looked to be damaged and still slightly attached to the house.

Anonymous
#682799

After 8 yrs of which the last 2 yrs we have been fighting with them monthly as they claim we are behind every month an turning us off a from 3 days to a week earlier then when bill is due, an talking to numerous reps with no results finally said enough is enough will go without before we let them keep robbing us already pay 180 a month an only get maybe 3 wks of service a month. Plus they took a payment from bank without authorization causeing acct to bounce an bank fees plus they charged me fee. They are never concerned with long time customers only new customers.

Anonymous
#682743

I had problems with internet, phone and TV, they did come out twice as the first time didn't fix it nor did the second, however they charged me for two service calls. I no longer have Comcast!

Anonymous
#682086

Living in Hartford, CT., County area, the service in this area is outrageously terrible. I have given them so many opportunities to prove themselves only to get service that was worst than the last.

I'm unsure how a conglomerate the size of Comcast can continue to run with incompetence and a poor customer service level. They ran out of chances with me.

Anonymous
#680021

The same thing happened to me in Jan 2013, and now again in July 2013. I lost me internet service, at 7:00am called comcast (after answering all of a robots questions) I was put on hold (over 10 min) and then got a human who proceeded to 1) have me give her all the same information that the robot voice had just asked, and then she had me do the same thing - unplug, reboot, plug here, check there etc.

Finally she suggested that I get a new modem. Which she then told me that I had to drive to the service place (1hr 15 min round trip) to get a new modem. We also noticed that my phone was echoing so she put me in for a non-emergency phone repair for 2 weeks later (Unheard of right?) Anyway, I now go off the the Comcast service center - wait in another line at the service center, where the woman there gives ma a new modem and a special number to call when I get home. I get home (now around 10:30am) dial the number and go though the same endless questioning of the robot, then wait another 10 minutes get a human who proceeds to ask me all of the robot questions again.

He listens to my issues puts me on hold AND then the phone disconnects. I then call the number again and go through what has already been described (robot quetions - this takes forever, hold, hold, hold then people questions.) This guy says that I have the wrong connectors, and suggests that I drive back to the service center to get the right ones. I object to this, and he then disconnects. I call again, go through the same thing - robot, hold 10 min.

person, same questions and this guys makes me do what I have already done at least twice by now - reboot, unplug, switch to the laptop direct etc and then when all of that fails he makes an emergency appointment and gives me a special number to use. He tells me that the guy will come between 3:and 5 - so it is now 12:40. I go to a now re-scheduled appointment (comcast customers have to go to work in order to give our $ to comcast right?) and tell them I have to leave early to meet the comcast guy. Well, I am sure you know already - he did not show up.

I called - robat questions, hold, person same questions get disconncested while on hold. Call back again - robot, hold 10 min. human same questions. He then says my special number has be cancelled and is currently invalid.

I ask to speak with a supervisor. Hold again, disconnected. Called back - same stuff. Now one of these people complained that my story was too long (9 min.).

So my response was well your hold was 10 min. 10 times, and I have been at this for 9 hours now. The some how the service guy was then re-scheduled to come later and still did not show, then he was scheduled for 7am-9 the next day and he still did not show. After and during all of these no shows, I am on the phone with comcast with the robot, hold music, and humans who only know how to ask me for my phone number, exact address, billing number, last 4 of your social - it is appaulling that one has to share so much with so many to accomplish nothing.

Finally the next day (after the 7-9 am no show) a comcast guy shows up (they said that he would call first, but I was just glad to see him. He walked inside and began to repair my phone. I said, well yes the phone has a problem, but my main concern is the internet. He said that his work order was to repair the phone only, and that he did not know anything about Apple computers.

He then after my pleading said he would try to fix it. he created a new name for me and somehow got the computer to work very slowly but not wirelessly. He then said that was all that he could do. I followed him out of the house, asking that he please fix it, he drove away.

I then got back with the robot, hold 10 min. etc. More of the same occurred, disconnect, re-dial, re-do the whole ordeal. Finally, they sent me to a "very smart person" who wanted me to give her $79.

and she would fix it right away. I just could not even believe her - Here is my service provider whose equipment malfunctioned on me -I had to drive to get a new product, get disconnected etc and now they want me to pay to have it fixed. I did not break it in the first place, and what really bothered me what that she claimed she could fix it "today" but only with more money. I told her that I was going to discontinue my service with comcast, and live like a cave man - At the time that sounded better to me than being a slave to comcast (remember I did this in Jan 2013 as well).

Then I decided to call my good old friends at APPLE. I called and spoke to a robot for 5 questions, then a person came on the phone. The first question that the human asked was "what is your phone number incase we get disconnected?" I knew right then that I was in very different hands. Within 15 min.

everything was fixed (and the problem was not even an Apple problem!) and he never asked me for a dime.

Two very big companies, two very different experiences - who do you think I will be spending my dollars with in the future? There should be something like a PETA organization for Comcast customers - their treatment was dismissive, uninformed, and cheap - they are even going for your money when their stuff does not function properly.

Anonymous
#682918
@Looking for a new service

So this was a computer issue then?

Mike_mn
#679863

Comcast, like many other companies, outsources there services. Comcast is only as good as the people they outsource too. Probably, they just don't have the # of service persons they need for your area!

Call the corporate #. Demand service be restored. And be nice but firm. Suggest they contact a specialty service company if there own technicians are unable to troubleshoot there own equipment - that should irk them.

Contact your local news t see if there interested in following this.

Anonymous
#682778
@Mike_mn

To the CEO, From a (former) customer since the 1980's, and an electrician by trade:

First, let me get this out of the way: Your underlings certainly know how to lie to, stonewall and *** their customers around. And keep me from contacting you directly.

The Issue: A "technician" wired our house for internet in 1999, and did so in such a shoddy manner (pictures attached) that I doubted he had much experience at all and should not even have been working unsupervised. In huge part to blame is your "wall fish" policy, which in many cases is the fastest, easiest, cheapest and downright proper way to install a service outlet in a home to begin with, and forcing customers to pay an additional fee for the simple wall fish is not right.

Besides being aesthetically displeasing, the workmanship of this "technician" was sloppy and indifferent to the homeowner's interests. The wire ran for roughly 50-60 feet, much of it within a couple of feet of the ground (under a foot for the first several feet.) He did not even properly ground the installation! I called for a field supervisor, who witnessed the grounding issue in person. It was an accident waiting to happen, though I was assured by this field supervisor that we would not have any problems.

Then a lightning strike nearby sent a surge through this shoddily-installed cable, frying your router, modem, and my laptop and printer. My camera gear was plugged into the same surge protector but was undamaged, leading me to suspect your installation. I filed a claim with Comcast but was told they're not responsible, so I sent the surge protector in for diagnostics. A few months later it came back negative: the surge protector was not to blame.

Then I once again attempted to file a claim, but a Clyde Shaw declined it twice...without proper investigation (I was not contacted at all, nor did he inspect the house in person.)

It was only after demanding to speak with his supervisor that he decided that maybe he should actually investigate my claim.

He said he'd call me in about three days with his decision, and over a week later I hear from him. Again, he denied the claim.

That's when things got ugly, as I'm sure you'll be provided the recordings of my aggravation invoked by the mistreatment your underlings inflicted on me, as I was stonewalled every step up the chain of command.

I'm fed up with this ***. I will consult counsel if you don't resolve this issue to my satisfaction, at which point it will of course cost you so much more.

Cost of damage: Approximately $620.

Paid by insurance: $400.

You owe me $220.

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Review
#428536 Review #428536 is a subjective opinion of poster.
Loss
$200

Comcast in Howell, Michigan - Poor service, long wait time on hold

I have had Comcast for maybe 3 months. from the start there have been problems. gave me equipment for cable phone and internet, self install. couldn't get internet or phone working , cable worked for 30 minutes then went out. 10+ calls to them and 2.5 hours later I had cable. no phone and no internet. I went to bed . next day tried to get it working again , no luck. 10+ calls again to them still no help. I couldn't understand the person on the other end. I went into local office and was told I had no internet or phone. really then what is all the stuff for? ended up with the internet. was told what my monthly bill would be. got my bill and it was a lot higher. Went in to discuss the bill and pay what was to be owed. they told me there is a fee to pay the office, F that I will pay online then. now my next bill is 2 1/2 times what my monthly fee is. called them,they claim no payment was received. once again put on hold for over 5 minutes . when the person returns she says they have to put me on hold again, this time after 5 minutes we were disconnected. this is bs!
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2 comments
Anonymous
#688365

Twenty-five year customer from many name changes and Comcast has sunk to the depths of poor service. FILE COMPLAINTS ... BBB, FCC, FTC (check the rules on the federal agencies).

Last few of my calls (AFTER the phone tree didn't disconnect me):

a. Phone system acknowledges it has my account; 'tech support' denies I have service.

b. Frequently overhear the f-bomb from other employees in the background.

c. Disconnected by agent on verification because I (for example) said D-R-I-V-E. "Nope, your acct says 'dr'".

d. "uhhh, I'm just paid to answer the phone".

e. Asking about modem health at THEIR end: "that's none of your business" click/disconnect.

And WHY are so many people being charged for their own equipment which just happens to coincide with a tech scanning the equipment? Calls to provision own equipment (modem) results in the phone agent "forgetting" to tick the computer screen that it's customer equipment. Lots of accidental mistakes, eh?

Oh, and a tech once (2 months ago) swore at my elderly aunt.

Anonymous
#682801

Comcast in Ft. Myers and Naples Fla. is by far the WORST company I have ever dealt with in my seventy six years.

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#428085 Review #428085 is a subjective opinion of poster.

Comcast in Modesto, California - Required modem for internet

Per a letter I received, I purchased a new modem for my internet service. The letter said I could dispose of the old one. When I went to activate the modem with Comcast, I was told that I really didn't need a new modem because I had one for my phone service. Also, that I needed to turn in my old modem rather than dispose of it.This was very confusing. Please get everyone on the same page to avoid such confusion.Also, why is your call center our of the country? Your techs are very hard to understand which makes it harder to deal with them. I took your survey after my ordeal (this took almost 2 hours) and requested a phone call. I was not called. Is this what you call customer service?????
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#428069 Review #428069 is a subjective opinion of poster.
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  • Comcast tech service

Comcast in Jordan, Minnesota - Early termination fee

AFter switching to Comcast in June 2012, we had nothing but problems. Our caller ID never worked properly. After countless hours on the phone and have technicians at our home, in May of 2013 I was told my a customer service supervisor that it wasn't Comcast responsibility for incoming caller ID, they were only responsible for outgoing?? I told them that I had to have caller ID, that we have one line for business calls and lost business because customers didn't leave a message and we didn't know they called, or assumed we had their number on caller ID. I was told they couldn't do anything more about it. So, after 11 months of Comcast NOT providing the service I was promised I went back to our old providers. Now Comcast is charging me an early termination fee. I received the bill on Monday and already have collections calling me on Wednesday. The fee is only $52.50, but I can't believe they are charging me when they did not provide the service promised. I have called multiple times only to be disconnected or told they don't care. I will NEVER use Comcast again!
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Anonymous
#684699

Funny!

I had Comcast for years, and was happy with the service maybe because I never called for anything. I purchased a new house, and scheduled a date with Comcast to move my service; received a call the day before confirming the 10:00 AM appointment.

I went to the new house waited for Comcast, and no one showed, I called and was told the technician is running late, and should be there between 1-2PM, I again waited, no technician. I called again, and this time was told a supervisor would contact me.. I was there until 4PM, and Comcast never showed up..

The Supervisor called the next day, and another appointment was set for two days later, and the same thing happened..

I packed up the equipment from old house, and take it to them only to be told they were going to charge a fee for terminating my contract with them, and to my surprise, they did sent me a bill..

Had to contact the corporate office with some major threats before the bill was cancelled..

Anonymous
#684768
@Andre

How did you contact corporate? I can't find any contact info.

Anonymous
#682852

I live in Columbia, Maryland. I have had Comcast since cable was available.

When it was just T.V. it was okay; when we added internet, a little less okay but when we added the phone as part of triple plaly.... that has been a nightmare. First, we had no phone because of 'band width' and they tore up the yard; then we had no phone because we were using the house wiring rather than tapping into cable directly; then we had no phone because our phones were 'no good'.

Next we had no phone because of too much rain, and now.... now we have no phone because they inadvertently took our number out of the system.... ???? What, what?

Comcast gave us a temporary number which even I won't know and told us 'it will all be well in 24 hours'... that was five days ago and countless hours on the telephone.

Over, the years, we have heard it all. I think it is time for Fios, more than time!

Anonymous
#682830

Having Comcast as a service provider is terrible, you will have to quit your job in order to stay home and talk with their so-called customer representative all day, 7 days a week (365.242 days of the year). I have been a Comcast customer for over 8 years and am looking to change, I think that am too much of a loyal customer or am just an *** for sticking to their bad customer service, bad cable, bad internet, bad phone, and humungous wires that their service men have scattered all over my house. Comcast is so bad that I think they should change their slogan to " We don't give a **** so stay the *** away."

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#428046 Review #428046 is a subjective opinion of poster.

Comcast in Palmer, Massachusetts - Isolated Service outage day 4 and going

We lost service (internet, phone, cable and power) during a minor thunder/lightening storm 7/7/13. Power was restored within 5 hours with National Grid (great). Due to the fact that we have an elderly woman living with us on oxygen and a life line. However, Comcast was not as accommodating. After 6 separate phone calls over 3 days, tyring to assist different techs over the phone troubleshooting, I was asked to call back in about an hour and let us know if anything came back on.(shouldn't you know that?)And another time, I was told they cannot schedule anyone to come to your house because our scheduling program is down, call back in a few hours and see if it is up.(WTF seriously.) I have spent over 5 hours talking to them on a cellphone because I have no other method of communication. While they put me on hold for up to 15 minutes to because I asked to speak with a supervisor. I explained that we had been without comcast services including phones for 3 days and had a lifeline in the home, I was actually told by a supervisor that was unfortunate, they do not have any type of emergency service that could possible help me. The earliest anyone might come out is 2 days from now. Good luck! Is that a joke? Seriously I don't like in a remote area. For $300.00 a month I expect way more than that. They constantly answer their calls with how can I provide you excellent customer service. Seriously how about some actual "SERVICE" If you don't have enough help, hire some. I hate that they have a monopoly on service it should be unacceptable. There is no way to make them more competitive. Aggravated and upset every minute that goes by.
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#427971 Review #427971 is a subjective opinion of poster.

Comcast Steals From IT'S Customers

I made 15 calls to Comcast about my service being out and each time I was on hold for about 30 to 50 minutes. One of those times I will say that I was disconnected but I really believe that the customer service representative did not want to be bothered because I did not receieve a call back. I made an appointment twice for a technician to come out but they never showed up. While waiting, I checked my bill and found out that Comast has charged me for internet service I don't have and several movies I did not order. I have another appointment for a service technician to come out in two days. Maybe this technician will show up. For customer service Comcast has earned an ***
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#427758 Review #427758 is a subjective opinion of poster.
Loss
$500