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Comcast wants my SSID and Password

Comcast recently rolled out a 3.0 Modem upgrade. They sent me their new Modem which included their Router. That required my (their) SSID and PASSWORD! No thanks Comcast! Want to get hacked? Try changing your SSID or Password? You can't. Comcast owns it! And you! I had to demand a new Modem without the Router. That's the good news. The bad news is that there is a million other people that are installing the Modem with the Router included because they don't know any better! My old Modem had the battery included. The new Modem - I am SOL - even though I pay Comcast $260 every month for this "service". For this, we should be able to buy our own Modem anywhere, and install it ourself. Not just at Best Buy.
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Review
#433344 Review #433344 is a subjective opinion of poster.
Loss
$3120
Tags
  • Comcast Internet Phone

Comcast in San Francisco, California - Xfinity

Signed up for Xfinity "Triple Play" phone, internet and cable service in June. It works only 1/2 the time. Customer service is awful. Do not sign up for it under any circumstances. Internet works only intermittently, cable for tv quits working several times a day, phone has no dial tone several times per day. You have to turn cable boxes and modems off and back on several times per day. Complaints to customer service do nothing and tech support is non existent. The two times I asked to speak to a customer service manager, I waited over a half hour each time and eventually was just hung up on.
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Review
#432651 Review #432651 is a subjective opinion of poster.
Loss
$200
Tags
  • Internet or Cable service

Never using comcast again

I am so disgusted with comcast. I called in to get set up with internet, everything was fine until I received the modem in the mail. because i have dish, a technician would have to come out and drill *** in the wall and place a new outlet, and that would cost me $50 on top of the shipping fee of $15, that could have been avoided. There was no technician available for 7 days. So when the technician finally came out, he didn't put a new outlet in he just used the same outlet that my dish was through. and i had to pay him $50 for something that i could have did myself. Anyways, as soon as the guy leaves, no more the 10 minutes my internet shuts off :-/ i call comcast explains what happens and the rep tells me that there is a balance of 306.00 on my account from a previous address in Utah. I have never been t Utah in my life. Well now they are sending me a fraud package and is suppose to turn my internet back on. That never happened. I had to call back 6 more times and explain what's happening to 20 other people cause they kept transfering me to every department there is. So im fed up and tell comcast to just cancel my account and i will go with another carrier and they cn come and get their modem that is currently sitting on my lawn and i hang up. this broad had the nerve to call me back saying she cannot disconnect my service. so i told her to bill Bill Gates cause i am not paying for ***!!
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Review
#432642 Review #432642 is a subjective opinion of poster.
Loss
$350

Comcast Doesnt Offer Reasonable Guarantee of Service

My complaint is against comcast communications. I've had nothing but problems with the company in 2 different states when dealing with the them. First off we currently have a technician working on the modem because our internet keeps rapid cycle disconnecting. I told him about the other issue which is a constant, that being variable speed rates between 1mbps(thats bits not bytes) and 30mbps when our rate that was guaranteed on the telephone was minimum 50mbps(supposedly were on a faster plan that can see speeds up to 70mbps) the tech told me very curtly that comcast doesn't guarantee its speed at all. Basically we were lied to by the phone rep...and what company is able to stay in business when it cant give any kind of reasonable guarantee of service. I asked him if comcast then found 1mbps on a 50 plan to be acceptable and he wouldnt answer. Another issue with this company is at the service center itself. Originally we were diagnosed with having a bad router, so we went to the service center to pick up a new one. At the center the guy asked if we needed a new modem and we said no, just the router. I thought that we'd have to pay for new modem. It wasn't until we got back to the house that we figured out on another phone call to them that comcast offers a modem/router combo pack. basically, everything with them is, if u don't know we're not gonna tell you. Then on another trip back to the service center, the rep brought out 2 combo router/modems and said we were in luck because they had a few of the "good" routers that could also handle gaming. basically i guess we were supposed to feel special because we got something that would actually work. well come to find out it doesn't. I would warn anyone wanting to use comcast, only to do so if they want more stress in their life. Be forewarned...u are paying for a service that offers no guarantee. they can give you whatever they want, and short of canceling apparently, you're not supposed to complain. Unfortunately this isn't my house (just a renter) otherwise id just switch carriers. Im stuck dealing with them right now, but if you're not and you're interested in service that works; dont use comcast cable or xfinity.
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Review
#432639 Review #432639 is a subjective opinion of poster.
Tags
  • unreliable cable service
  • unreliable companies

EOL.comcast.com

I haven't had internet service since yesterday around 11am. I called Comcast around 3 pm and they said its a known issue and should be back around 5pm. Its now 4pm the next day, still no service. Been on hold with Comcast for over an hour. My modem is not on the end of life list and I have been a Comcast subscriber for well over twelve years. The lady told me I was put in a block of people that were getting service and not paying for it. A customer for this long and this is how I'm treated?
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1 comment
Anonymous
#688360

Two words: BBB complaint. That and FCC (sometimes) complaints are the *only* way to get the attention of this monopoly.

Review
#432611 Review #432611 is a subjective opinion of poster.

Comcast - Transferring Business Service to Residential Service

Thee months ago, I made a 2-year business service agreement. I told the agent that building was for sale and I was skeptic of the commitment if the building was sold. The agent reassured me that the business service could be transferred to our residential service and the cost would be about the same. After finding a buyer for the building, and attempting to transfer the business service to the residential, I found out I had been scammed. First of all, the cost is not about the same. When transferring over the internet service, I would lose my bundle price at home. Therefore, the cost for cable service would be $126.00 alone... this does not include our phone or the $80.00 business internet service! The problem is that the business and residential people haven't a clue of what the other is doing. Transferring business service is not cost-effective, but the agent never said a word about that. I have been scammed and feel I should be let out of my 2-year agreement.
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Review
#432597 Review #432597 is a subjective opinion of poster.
Loss
$1680
Tags
  • deceptive agents

Comcast in Houston, Texas - Billed $50 for installatoin visit I never got

I switched to Xfinity internet only. I set up the service myself...initially I had problems because I plugged the modem into a cable that was not hot. But I went to the store and received additional guidance and set it up correctly. Unbeknownst to me, Comcast set up an Installer to come to my house. When he came, I turned him away. He never even came in the house...Next month I got a $50 charge for installation. Customer Service said the installer arrived on 6/23 and stayed 1.5 hours... I promised them I would disconnect my service if they did not back that charge out...I was transferred to another department and he withdrew the $50 charge... It should not take a threat of service disconnect to get a response. They can tell when my service was started...and it did not happen during the technician visit. Buyers beware, there is an installer out there who falsifies his records...he sold out his honesty for $50 bucks.
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Review
#432532 Review #432532 is a subjective opinion of poster.
Loss
$50

Comcast Customer NO service

I had my internet connected today. My speed is slower than before connection. I have tried to call customer service and I keep getting disconnected before any one comes to the line. I tried online chat and the first time i was disconnected. The second time i felt like I was communicating with a child who has never even seen a computer. He offers me a service call but informes me that if the problem is not Comcast's issue, I will have to pay the service call. I just got this connected TODAY and I am dissatisfied. It is not like it was great and 2 weeks later there is a problem. Seriously?
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Review
#432215 Review #432215 is a subjective opinion of poster.

Horrible monopolistic Comcast

I've had issues with Comcast in Washington since I've lived here. Which has been over 10 years. I'm currently trying to fight them over a fraudulent bill they say I owe for over 600$. But they don't care because it has my social security number and my old address. Gee I wonder how so many people this happens to without their knowledge? Until they see it pop up on their credit report. They are like fighting a pit bull in a chicken coop. I thought I had the situation cleared up, started service up without a hitch had it for a month got into a contract with them and then they disconnected without notice and said I owed a past due bill. Doesn't matter, my ss# and old address. So of course I'll have another bill plus a fee for breaking a contract(ok yes I shouldn't have) I'm not going to pay someone else's bill and I will never have Comcast/Xfinity again. My business will either go to Directv, Verizon fios, centurylink Prism (if we ever get anything else in this area) We need to stop this BS in Seattle and allow more companies to compete in all areas of the state not just Seattle. Boycott Comcast!
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Review
#431969 Review #431969 is a subjective opinion of poster.
Loss
$699

Comcast in Stockbridge, Georgia - I refuse to GIVE my money away to a company that offers such POOR servivce

I recently moved to Georgia. My former cable company was not available in my area. I contacted COMCAST to set up new services. The sales rep kept me on the phone for 45 minutes to set up my service but I was patient. After all I wanted my services set up correctly having been a former sales rep myself with another large communication company. No problem she was providing the best customer service she could. Not everybody is a 100% on their game everyday. My problem however was the actual installation. My appointment was set between 10-12 on Sunday July 14. At exactly 11:51am I received a call from a Comcast employee advising me my installation tech was at my door knocking and I wasn't answering. With the employee still on the line, I open my front door, NO TECH NO TRUCK nowhere in site! I informed the rep. who quickly put me on hold for a few moments, "I don't know how he knocked on my door since my car was sitting in plain site and my dogs never even barked to indicate someone was at the yard" When the rep came back to the line she advised me the tech was going to turn around and complete my install. After waiting an hour and a half for the tech to come back. I called COMCAST customer service number but , COMCAST business is doing so well they were too busy to take my call. So I got online to chat w the company. I was lied to several times that my order was escalated with an high priority and I would still get my services installed. I spoke to two separate managers. Finally after about 6pm, the manager apologized and rescheduled me to the next available appointment to the 19th of July. All I want is service not lies , not apologies. When my bill became due I'm sure COMCAST will want their money and not an apology . I refuse to give my money away to a company whose employee's are allowed to treat their new customer like trash. I called another competitor!!
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Review
#431916 Review #431916 is a subjective opinion of poster.
Loss
$150